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CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL

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CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
1
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
2
INDICE
- Presentazione_____________________________________________ 4
- Premessa ________________________________________________ 5
- Introduzione _____________________________________________ 6
- Organizzazione E SERVIZI____________________________________
11
- Servizio Urbanistica ________________________________________ 17
- Servizio Edilizia Sismica _____________________________________ 23
- Servizio Risorse Idriche _____________________________________ 41
- Questionario SULLA SODDISFAZIONE DELL’ UTENTE
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
1. Presentazione
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CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
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5
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
3. Introduzione
CARTA DEI SERVIZI
Settore Urbanistica, Assetto Del Territorio,
Ptcp, Paesaggio, Genio Civile, Difesa Del Suolo
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6
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
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7
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
Scopo e Struttura
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8
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
Principi Fondamentali
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9
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
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10
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
4. ORGANIZZAZIONE E SERVIZI
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11
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
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12
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
Numeri Utili
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13
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
ORGANIZZAZIONE E SERVIZI
L’attuale struttura organizzativa del Settore e i
corrispondenti rapporti di autorità e responsabilità sono
sintetizzati nell’organigramma che segue:
14
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
ORGANIGRAMMA DEL SETTORE
Assessore geom. Domenico CAMPANA
Dirigente: Ing. Vincenzo GUERRA
tel. 0883/1976660 – fax 0883/1950346 –
e-mail: [email protected]
15
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
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16
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
5. SERVIZIO URBANISTICA
Organizzazione del Servizio Urbanistica
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1
Occorre precisare che al momento della redazione del presente documento il testo dell’art. 21 del
D.P.R. n. 380/01, nella precedente stesura oggetto di delega alle Province, giusta art. 39 della Legge
Regionale 19 luglio 2006 n. 22 (pubblicata sul B.U.R. Puglia n. 93 del 21 luglio 2006) è stato oggetto di modifica
operata con L. 12/7/2011, n. 106 recante “Conversione in legge, con modificazioni, del decreto-legge 13 maggio 2011, n. 70”.
L’attuale formulazione prevede che “Le regioni, con proprie leggi, determinano forme e modalità per l’eventuale esercizio del
potere sostitutivo nei confronti dell’ufficio dell’amministrazione comunale competente per il rilascio del permesso di costruire”.
Quanto sopra, in relazione alle contestuali modifiche apportate all’art. 20 dello stesso decreto che
prevedono l’introduzione dell’istituto del silenzio-assenso in seguito al superamento del termine per l’adozione
del provvedimento conclusivo sulla domanda di permesso di costruire, ove il dirigente o il responsabile dell’ufficio
non abbia opposto motivato diniego, renderebbe necessario un chiarimento dell’ente delegante.
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CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
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18
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
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Tempistica per le pratiche inerenti la U.O. Edilizia
PROCEDIMENTI
Intervento Sostitutivo per il rilascio del
permesso di costruire
Annullamento del permesso di costruire
ATTIVAZIONE
Su richiesta
TERMINE
60 gg.
Su richiesta
24 mesi
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19
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
ANNULLAMENTO DEL PERMESSO DI COSTRUIRE
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20
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
21
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
22
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
6. SERVIZIO EDILIZIA SISMICA
Organizzazione del Servizio Edilizia Sismica
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23
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
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CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
Oneri istruttori
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Tipologia interventi
opere fino a opere oltre
5000 mc.
5000 mc.
400,00
1 – Opere strategiche e/o rilevanti di cui agli elenchi A e B D.G.R. 300,00
n.153/2004
2 – nuove opere in c.a. acciaio, precompresso
250,00
350,00
3 - nuove opere in muratura portante
200,00
250,00
4 - interventi su strutture esistenti
150,00
200,00
5 - opere di adeguamento e verifiche a sanatoria
100,00
150,00
6 - progetti di variante strutturale
100,00
150,00
7 - tipo di opere per cui non è applicabile lonere a mc. (ponti, viadotti,
500,00
gallerie, strade, impianti sportivi, ecc…)
100,00
8 - tipo di opere minori per cui non è applicabile lonere a mc. (muri di
sostegno, opere geotecniche, ecc…)
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25
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
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TEMPISTICA PER LE PRATICHE INERENTI LA U.O. DEPOSITO
PROCEDIMENTI
Rilascio dellattestazione di avvenuto
deposito dei progetti in zona sismica
ATTIVAZIONE
Su richiesta
TERMINE
15 gg.
Rilascio dellattestazione di avvenuto
corretto “deposito della relazione
strutture ultimate”
Rilascio dellattestazione di avvenuto
corretto “deposito del certificato
collaudo”
e
a
Su richiesta
15 gg.
e
di
Su richiesta
15 gg.
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26
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
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JVTWL[LU[L:L[[VYL7YV]PUJPHSLWLYNSPHKLTWPTLU[PJVUZLN\LU[P3HYLSHaPVULHZ[Y\[[\YH
\S[PTH[HKV]YnJVU[LULYLSHKPJOPHYHaPVULKPJVUMVYTP[nZV[[VZJYP[[HKHS+PYL[[VYLKLP3H]VYP
KP ZLN\P[V YPWVY[H[H! ¸3L VWLYL ZVUV Z[H[L LZLN\P[L PU JVUMVYTP[n HS WYVNL[[V KLWVZP[H[V
JVUS»VZZLY]HUaHKLSSL5VYTLLWYLZJYPaPVUPLZLJ\[P]LPULZZVJVU[LU\[LULSYPZWL[[VKLSSL
5VYTL;LJUPJOL]PNLU[PLZLJVUKVSLI\VULYLNVSLKLSS»HY[L¹
(JVUJS\ZPVULKLSS»PZ[Y\[[VYPHPUJHZVKPLZP[VWVZP[P]VPS+PYPNLU[LKLS:L[[VYL7YV]PUJPHSL
H[[LZ[H S»H]]LU\[V L JVYYL[[V ¸KLWVZP[V KLSSH YLSHaPVUL H Z[Y\[[\YL \S[PTH[L¹ L YLZ[P[\PZJL
HS *VT\UL V V]L VWLYHU[L HSSV ZWVY[LSSV <UPJV KLSS»,KPSPaPH PS Z\KKL[[V WYV]]LKPTLU[V
\UP[HTLU[LHK\LJVWPLKLNSPH[[PWYLZLU[H[PHMÄUJOt[YHZTL[[H\UHJVWPHHSKPYL[[VYLKLP
SH]VYP
27
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
7LYSLVWLYLUVUZVNNL[[LHNSPHKLTWPTLU[PWYL]PZ[PHSS»HY[KLS+79U‡LWLY
SLVWLYLJSHZZPÄJH[LJVTLKPYPWHYHaPVULVPU[LY]LU[PSVJHSPŠ5;*SHYLSHaPVUL
H Z[Y\[[\YH \S[PTH[H u PU[LNYH[H JVU SH JLY[PÄJHaPVUL KP YPZWVUKLUaH H ÄYTH KLS +PYL[[VYL
KLP SH]VYP LK LZZLYL KLWVZP[H[H JVU SH Z[LZZH WYVJLK\YH WYL]PZ[H HS WYLZLU[L WHYHNYHMV
DEPOSITO DEL CERTIFICATO DI COLLAUDO STATICO
0 *LY[PÄJH[P KP *VSSH\KV :[H[PJV KP J\P HSS»HY[ KLS +79 U‡ YLSH[P]P H [\[[L SL
JVZ[Y\aPVUP YLHSPaaH[L ULSSL aVUL ZPZTPJOL L KV]YHUUV LZZLYL KLWVZP[H[P PU [YPWSPJL
JVWPHWYLZZVS»<MÄJPVJVT\UHSLJVTWL[LU[LWLY[LYYP[VYPVV]]LYVHSSV:WVY[LSSV<UPJVWLY
S»,KPSPaPH*VT\UHSLV]LJVZ[P[\P[V0SZ\KKL[[V<MÄJPV]LYPÄJH[HSHYLNVSHYP[nKLPIVSSPYPSHZJPH
JVWPH]PZ[H[HKLSSHUV[HKP[YHZTPZZPVULL[YHZTL[[LSHKVJ\TLU[HaPVULUV[H[YPWSPJLJVWPH
KLSSHKVJ\TLU[HaPVULHSSLNH[HHS:L[[VYL¶:LY]PaPV,KPSPaPH:PZTPJH
7YL]PH ]LYPÄJH MVYTHSL HP ZLUZP KLSS»HY[ KLS +79 SH 7YV]PUJPH YPSHZJPH PS
WYV]]LKPTLU[V KP H[[LZ[HaPVUL KLSS»H]]LU\[V L JVYYL[[V ¸KLWVZP[V KLNSP H[[P KP
JVSSH\KV¹LYLZ[P[\PZJLHSJVSSH\KH[VYLK\LJVWPLKLNSPZ[LZZP0SJVSSH\KH[VYL[YHZTL[[LSLK\L
JVWPLKLSJLY[PÄJH[VKPJVSSH\KVHSJVTTP[[LU[LPSX\HSLULKLWVZP[H\UHJVWPH\UP[HTLU[L
HSS»H[[LZ[HaPVULKLSS»H]]LU\[V¸KLWVZP[VKLNSPH[[PKPJVSSH\KV¹WYLZZVPS*VT\UL
5LSZLN\P[VZVUVYPWVY[H[PPKPHNYHTTPKPÅ\ZZVKLPWYVJLKPTLU[PYPU]PHUKVHSS»HWWVZP[H
ZLaPVUL KLS ZP[V WLY PS YLWLYPTLU[V KLSSH YLSH[P]H TVK\SPZ[PJH WLY SH WYLZLU[HaPVUL
KLSSL PZ[HUaL L KLNSP ZJOLTP KLP TVKLSSP YLSH[P]P HSS»LZWSL[HTLU[V KLSSL KP]LYZL MHZP
PZ[Y\[[VYPL
28
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
29
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
30
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
31
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
3»<6¸(\[VYPaaHaPVUP¹LZWSL[HPSJVTWSLZZVKPWYVJLKPTLU[PKLYP]HU[PKHSS»VWLYH[P]P[nKLSSH
KLSLNHKPJ\PHS+7.9UKLSLZTPJVUWHY[PJVSHYLYPMLYPTLU[VHX\HU[V
KPZLN\P[VPUKPJH[V!
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‹([[LZ[HaPVULKP(]]LU\[V+LWVZP[V*LY[PÄJH[VKPJVSSH\KV(;;
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ZVWYHLSL]HaPVUPPUaVUHZPZTPJHLV]]LYVVWLYLPUaVUHZPZTPJHX\HSVYHYPJHKLU[P
ULSS»HSSLNH[VKLSSH+.9UJVTLKH\S[PTVTVKPÄJH[HLPU[LNYH[HKHSSH
+.9UKLS HKLZJS\ZPVULKLSSLJVZPKKL[[L¸VWLYLTPUVYP¹KLÄUP[L
ULNSPLSLUJOP(LK(KLSS»HSSLNH[V[LJUPJVHSSH+.9U KLSMLYTV
YLZ[HUKVPSYPZWL[[VKLNSPHKLTWPTLU[PWYL]PZ[PULSSHZ[LZZH+.9U 0SWYVJLKPTLU[VuÄUHSPaaH[VPUWHY[PJVSHYLHSYPSHZJPVKLSWYV]]LKPTLU[VKPH\[VYPaaHaPVUL
ZPZTPJH ZLJVUKV SL TVKHSP[n LK P JYP[LYP Z[HIPSP[P ULSS»HY[ KLS +79 U UVUJOt
HSS»LZWSL[HTLU[VKP[\[[LSLWYVJLK\YLÄUVHSJVSSH\KVKLSSLVWLYLYLHSPaaH[L
TEMPISTICA PER LE PRATICHE INERENTI LA U.O.
AUTORIZZAZIONE SISMICA
PROCEDIMENTI
Rilascio del provvedimento di
autorizzazione sismica
Rilascio del provvedimento di
autorizzazione sismica nel caso di
sopraelevazioni
Rilascio del provvedimento di
attestazione dellavvenuto e corretto
“deposito della relazione a strutture
ultimate”
Rilascio del provvedimento di
attestazione dellavvenuto e corretto
“deposito degli atti di collaudo”
32
ATTIVAZIONE
Su richiesta
TERMINE
60 gg.
Su richiesta
150 gg.
Su richiesta
15 gg.
Su richiesta
15 gg.
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
IL PROCEDIMENTO DI AUTORIZZAZIONE SISMICA
3LMHZPWYPUJPWHSPKLSWYVJLKPTLU[VWLYPSYPSHZJPVKLSS»H\[VYPaaHaPVULZPZTPJHZVUVSL
ZLN\LU[P!
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‹+VTHUKHWYLZLU[H[HHS*VT\ULKPHWWHY[LULUaHLKPU[LZ[H[HHSSH7YV]PUJPH
‹:WLKPaPVULHSSH7YV]PUJPH:,;;69,:LY]PaPV,KPSPaPH:PZTPJHKHWHY[LKLS*VT\UL
VV]LH[[P]H[VKLSSV:WVY[LSSV<UPJV,KPSPaPHKVWV]LYPÄJHYLNPTLIVSSPLWHNHTLU[VVULYP
PZ[Y\[[VYP
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JVTWH[PIPSTLU[LJVUP[LTWPKLSWYVJLKPTLU[V
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<UPJV,KPSPaPHJOLWYV]]LKLH[YHZTL[[LYSVHSS»\[LU[L\UP[HTLU[LHSYPSHZJPVKLSWLYTLZZV
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PUPaPVHPSH]VYP
COMUNICAZIONE INIZIO LAVORI
0 SH]VYP Z[Y\[[\YHSP WVZZVUV LZZLYL PUPaPH[P ZVSV KVWV PS YPSHZJPV KH WHY[L KLS
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( [HS ÄUL PS KPYL[[VYL KLP SH]VYP u [LU\[V HK PU]PHYL HWWVZP[H JVT\UPJHaPVUL HS :L[[VYL
7YV]PUJPHSL
COMUNICAZIONE FINE LAVORI
0S +PYL[[VYL KLP 3H]VYP u [LU\[V HK PU]PHYL HWWVZP[H JVT\UPJHaPVUL HS :L[[VYL 7YV]PUJPHSL
YLSH[P]H HSSH KH[H KP \S[PTHaPVUL KLSSL VWLYL Z[Y\[[\YHSP JVZy JVTL YPWVY[H[H ULSS»HWWVZP[V
NPVYUHSLKLPSH]VYP
DEPOSITO RELAZIONE A STRUTTURE ULTIMATE
3H YLSHaPVUL H Z[Y\[[\YH \S[PTH[H KP J\P HSS»HY[ JVTTH KLS +79 U‡ KV]Yn
LZZLYL KLWVZP[H[H PU [YPWSPJL JVWPH \UP[HTLU[L HSSH KVJ\TLU[HaPVUL H JVYYLKV WYLZZV PS
JVTWL[LU[L <MÄJPV JVT\UHSL V]]LYV HSSV :WVY[LSSV <UPJV WLY S»,KPSPaPH V]L JVZ[P[\P[V
JOL YLZ[P[\PYn HS KPYL[[VYL KLP SH]VYP HSS»H[[V Z[LZZV KLSSH WYLZLU[HaPVUL \UH JVWPH KLSSH
Z[LZZH WYP]H KP HSSLNH[P JVU PS [PTIYV KP HJJL[[HaPVUL 0S TLKLZPTV <MÄJPV *VT\UHSL
WYV]]LKLYnH[YHZTL[[LYL[\[[LSLJVWPLKP[HSLYLSHaPVULHSJVTWL[LU[L:L[[VYL7YV]PUJPHSL
WLYNSPHKLTWPTLU[PJVUZLN\LU[P
33
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
3HYLSHaPVULHZ[Y\[[\YH\S[PTH[HKV]YnJVU[LULYLSHKPJOPHYHaPVULKPJVUMVYTP[nZV[[VZJYP[[H
KHS+PYL[[VYLKLP3H]VYPKPZLN\P[VYPWVY[H[H!
¸3LVWLYLZVUVZ[H[LLZLN\P[LPUJVUMVYTP[nHSWYVNL[[VKLWVZP[H[VJVUS»VZZLY]HUaHKLSSL
5VYTLLWYLZJYPaPVUPLZLJ\[P]LPULZZVJVU[LU\[LULSYPZWL[[VKLSSL5VYTL;LJUPJOL]PNLU[P
LZLJVUKVSLI\VULYLNVSLKLSS»HY[L¹
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H[[LZ[H S»H]]LU\[V L JVYYL[[V ¸KLWVZP[V KLSSH YLSHaPVUL H Z[Y\[[\YL \S[PTH[L¹ L YLZ[P[\PZJL
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+PYL[[VYL KLP 3H]VYP JOL KV]Yn YPWVY[HYL PU JHSJL SH +PJOPHYHaPVUL KP *VUMVYTP[n KP J\P HS
JVTTH WYLJLKLU[L LK LZZLYL KLWVZP[H[H JVU SL Z[LZZL WYVJLK\YL WYL]PZ[L HS WYLZLU[L
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DEPOSITO DEL CERTIFICATO DI COLLAUDO STATICO
0 *LY[PÄJH[P KP *VSSH\KV :[H[PJV KP J\P HSS»HY[ KLS +79 U‡ YLSH[P]P H [\[[L SL
JVZ[Y\aPVUP YLHSPaaH[L ULSSL aVUL ZPZTPJOL L KV]YHUUV LZZLYL KLWVZP[H[P PU [YPWSPJL
JVWPHWYLZZVS»<MÄJPVJVT\UHSLJVTWL[LU[LWLY[LYYP[VYPVV]]LYVHSSV:WVY[LSSV<UPJVWLY
S»,KPSPaPH*VT\UHSLV]LJVZ[P[\P[V0SZ\KKL[[V<MÄJPV]LYPÄJH[HSHYLNVSHYP[nKLPIVSSPYPSHZJPH
JVWPH]PZ[H[HKLSSHUV[HKP[YHZTPZZPVULL[YHZTL[[LSHKVJ\TLU[HaPVULUV[H[YPWSPJLJVWPH
KLSSHKVJ\TLU[HaPVULHSSLNH[HHS:L[[VYL¶:LY]PaPV,KPSPaPH:PZTPJH
7YL]PH ]LYPÄJH MVYTHSL HP ZLUZP KLSS»HY[ KLS +79 SH 7YV]PUJPH YPSHZJPH PS
WYV]]LKPTLU[V KP H[[LZ[HaPVUL KLSS»H]]LU\[V L JVYYL[[V ¸KLWVZP[V KLNSP H[[P KP
JVSSH\KV¹LYLZ[P[\PZJLHSJVSSH\KH[VYLK\LJVWPLKLNSPZ[LZZP0SJVSSH\KH[VYL[YHZTL[[LSLK\L
JVWPLKLSJLY[PÄJH[VKPJVSSH\KVHSJVTTP[[LU[LPSX\HSLULKLWVZP[H\UHJVWPH\UP[HTLU[L
HSS»H[[LZ[HaPVULKLSS»H]]LU\[V¸KLWVZP[VKLNSPH[[PKPJVSSH\KV¹WYLZZVPS*VT\UL
5LSZLN\P[VZVUVYPWVY[H[PPKPHNYHTTPKPÅ\ZZVKLPWYVJLKPTLU[PYPU]PHUKVHSS»HWWVZP[H
ZLaPVUL KLS ZP[V WLY PS YLWLYPTLU[V KLSSH YLSH[P]H TVK\SPZ[PJH WLY SH WYLZLU[HaPVUL
KLSSL PZ[HUaL L KLNSP ZJOLTP KLP TVKLSSP YLSH[P]P HSS»LZWSL[HTLU[V KLSSL KP]LYZL MHZP
PZ[Y\[[VYPL
34
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
35
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
36
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
37
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
3»<6!¸*VU[YVSSPL]PNPSHUaH¹LZWSL[HPSJVTWSLZZVKPWYVJLKPTLU[PKLYP]HU[PKHSS»VWLYH[P]P[n
KLSSHKLSLNHKPJ\PHS+7.9UKLSLZTPJVUWHY[PJVSHYLYPMLYPTLU[VH
X\HU[VKPZLN\P[VPUKPJH[V!
‹*VU[YVSSVZ\PWYVNL[[PHJHTWPVUL"
‹*VU[YVSSVZ\SSLVWLYLPUJVYZVZPZ[LTH[PJPLHJHTWPVUL"
‹*VU[YVSSVZ\SSLVWLYL\S[PTH[LZPZ[LTH[PJPLHJHTWPVUL"
‹([[LZ[HaPVULKPKLWVZP[VJLY[PÄJH[VKPPKVULP[nZ[H[PJHZPZTPJH*65
‹+LK\aPVUPULSSHWYVJLK\YHKPYLWYLZZPVULKLSSL]PVSHaPVUPKLSSHUVYTH[P]HZPZTPJH"
(JOPuYP]VS[V!
H[\[[PNSP\[LU[PW\IISPJPVWYP]H[PJOLHIIPHUVPUJVYZVKPYLHSPaaHaPVULVWLYLWLYSL
X\HSPZVUVWYL]PZ[PPJVU[YVSSPZ\PWYVNL[[PPUJVYZVKPYLHSPaaHaPVULLHKVWLYL\S[PTH[L
V]]LYVJOLPU[LUKHUVZHUHYLVWLYLYLHSPaaH[LPU]PVSHaPVULKLSSHUVYTH[P]HZPZTPJH
MVYTHSLLVZVZ[HUaPHSL
TEMPISTICA PER LE PRATICHE INERENTI LA U.O.
CONTROLLI E VIGILANZA
PROCEDIMENTI
Emissione del provvedimento di controllo
sulla progettazione
Emissione del verbale di controllo sulle
opere in corso
Emissione del verbale di controllo sulle
opere a strutture ultimate
Rilascio
del
provvedimento
di
attestazione di deposito certificato di
idoneità statica/sismica
Rilascio del parere nelle procedure di
accertamento delle violazioni
ATTIVAZIONE
Dufficio (a campione) per attestazioni
di deposito rilasciate nel quadrimestre
Dufficio (sistematico e a campione) per
comunicazioni inizio lavori pervenute
nel quadrimestre
Dufficio (sistematico e a campione) per
comunicazioni fine lavori pervenute nel
quadrimestre
Su richiesta
TERMINE
60 gg.
Dufficio in seguito a segnalazione
150 gg.
120 gg.
120 gg.
15 gg.
PROCEDURE DI CONTROLLO
:P [YH[[H JVTL ZP L]PUJL KHSSH [HILSSH KP WYVJLKPTLU[P H[[P]H[P K»\MÄJPV PU ZLN\P[V HK
VIISPNOP UVYTH[P]P JOL PTWVUNVUV P Z\KKL[P JVU[YVSSSP WLY SL KP]LYZL MHZP Z\SSL VWLYL KH
YLHSPaaHYLPUaVUHZPZTPJH
3»\[LU[LX\PUKPZ\SSHIHZLKLSSHPUPaPHSLKLU\UJPHJOLOHKH[VZLN\P[VHK\UWYV]]LKPTLU[V
KPKLWVZP[VVH\[VYPaaHaPVULZPZTPJH]PLULPU[LYLZZH[VKHSSLH[[P]P[nKLSSH<6H]HSSLKLS
YPSHZJPVKLPZ\KKL[[PWYV]]LKPTLU[P
38
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
PROCEDURE in materia di vigilanza
:P [YH[[H JVTL ZP L]PUJL KHSSH [HILSSH ZPH KP WYVJLKPTLU[P H]]PH[P HK PZ[HUaH KP WHY[L JOL
H[[P]H[P K»\MÄJPV" PU [HS\UP JHZP [HSP WYVJLKPTLU[P ]LUNVUV H[[P]H[P Z\SSH ZJVY[H KP \U
H[[P]P[n Z]VS[H K»\MÄJPV HK LZLTWPV LZP[V ULNH[P]V PU YLSHaPVUL HP JVU[YVSSP PSS\Z[YH[P
WYLJLKLU[LTLU[L
0U HS[YP JHZP PS WYVJLKPTLU[V ZP YPJVUK\JL HK \U WYVJLKPTLU[V [PWPJV NPn PU WYLJLKLUaH
PSS\Z[YH[V
5LS ZLN\P[V ZVUV YPWVY[H[P P KPHNYHTTP KP Å\ZZV KLP WYVJLKPTLU[P YPU]PHUKV HSS»HWWVZP[H
ZLaPVUL KLS ZP[V WLY PS YLWLYPTLU[V KLSSH YLSH[P]H TVK\SPZ[PJH WLY SH WYLZLU[HaPVUL KLSSL
PZ[HUaLLKLNSPZJOLTPKLPTVKLSSPYLSH[P]PHSS»LZWSL[HTLU[VKLSSLKP]LYZLMHZPPZ[Y\[[VYPL
39
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
40
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
7. SERVIZIO RISORSE IDRICHE
Organizzazione del Servizio Risorse Idriche
-\UaPVUHYPVYLZWVUZHIPSLKLS:LY]PaPV!70.PV]HUUP*<9:(56
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Orientamento ai Servizi erogati
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41
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
‹ JVTTH SL[[ J! MVYTHaPVUL L HNNPVYUHTLU[V KLS JH[HZ[V KLSSL \[LUaL PKYPJOL" ZHYn
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[\[[LSLWLYZVULKLS:LY]PaPVZLJVUKVKP]LYZPSP]LSSPKPHJJYLKP[HTLU[VHSÄULKPJVUZLU[PYLH
X\LZ[PKPMVYUPYLUV[PaPLHNSP\[LU[PJOLSLYPJOPLKHUV
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WLY S»HJJLZZV HSSL PUMVYTHaPVUP JOL YPN\HYKHUV LZJS\ZP]HTLU[L PS WYVWYPV WYVJLKPTLU[V
0U X\LZ[V TVKV JPHZJ\U YPJOPLKLU[L WV[Yn WYLUKLYL ]PZPVUL KLSSV Z[H[V K»H]HUaHTLU[V
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PUMH]VYLKLSSH7YV]PUJPHKLNSPVULYPPZ[Y\[[VYPKPJ\PHSSH39U ZLJVUKVPSZLN\LU[L
ZJOLTH!
Tipologia pratica
1 – Autorizzazione alla ricerca
2 – Concessione estrazione ed utilizzo acque sotterranee
uso irriguo per terreno < 5 Ha
uso irriguo per terreno < 2 Ha
3 - Ricerca ed utilizzazione per uso domestico
4 - Verifica quinquennale per uso domestico
5 - Licenze di attingimento annuale
42
Oneri istruttori
77,47
103,29
77,47
51,65
51,65
25,82
50,00
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
0S ]LYZHTLU[V KL]L LZZLYL LMML[[\H[V Z\S JJ WVZ[HSL U‡ PU[LZ[H[V HSSH
7YV]PUJPHKP)HYSL[[H(UKYPH;YHUPJVUSHJH\ZHSL¸:WLZLPZ[Y\[[VYPL¹
0UHS[LYUH[P]HPS]LYZHTLU[VW\~LZZLYLLMML[[\H[H[YHTP[LIVUPÄJVIHUJHYPVZ\0)(5!
0;3
Spese di bollo
7LY NSP H[[P KP PZ[Y\[[VYPH ZHYHUUV HWWSPJH[L SL KPZWVZPaPVUP ]PNLU[P PU TH[LYPH KP PTWVZ[H KP
IVSSV:VUVLZJS\ZP[\[[PNSPLU[PW\IISPJPHPZLUZPKLS+79
Canoni ed oneri concessori
7LY S»\ZV KLSS»HJX\H u KV]\[V \U JHUVUL HUU\V JHSJVSH[V PU IHZL HS JVUZ\TV JVU SH
WYL]PZPVULJVT\UX\LKP\UJHUVULTPUPTV
.SP PTWVY[P KLP JHUVUP KLTHUPHSP WLY JVUJLZZPVUP KP KLYP]HaPVUP K»HJX\L W\IISPJOL PU
THUJHUaH KP KL[LYTPUHaPVUP YLNPVUHSP MHUUV YPMLYPTLU[V HS +LJYL[V 4PUPZ[LYPHSL -PUHUaL
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ZV[[LYYHULLKV]YnLZZLYLJVYYPZWVZ[VPSJVU[YPI\[VPKYVNYHÄJVKPJ\PHSJVTTHKLSS»HY[
KLS;<WHYPHKKLSJHUVULHUU\VLPUVNUPJHZVUVUPUMLYPVYLHKÁ 0WYLKL[[P]LYZHTLU[PKL]VUVLZZLYLLMML[[\H[PZ\SJJWVZ[HSLU‡PU[LZ[H[V
HSSH 9LNPVUL 7\NSPH ;HZZL L 7YV]LU[P 9LNPVUHSP YPWVY[HUKV ULSSH JH\ZHSL PS JVKPJL
WLYSH[HZZHYLNPVUHSLLX\LSSVWLYPJHUVUPLKPSJVU[YPI\[VPKYVNYHÄJV
Sanzioni
3H]PVSHaPVULKLSSHUVYTH[P]H]PNLU[LUHaPVUHSLLYLNPVUHSL9+ L39U PUTH[LYPHKPHJX\LW\IISPJOLJVTWVY[HS»HWWSPJHaPVULKPZHUaPVUPHTTPUPZ[YH[P]L(UHSVNH
TPZ\YHuWYL]PZ[HWLYSH]PVSHaPVULKLSSLJVUKPaPVUPLWYLZJYPaPVUPPTWVZ[LULNSPH[[PH\[VYPa
aH[P]PLJVUJLZZVYP
43
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
3»<6¸(JX\L:\WLYÄJPHSP¹LZWSL[HPSJVTWSLZZVKPWYVJLKPTLU[PKLYP]HU[PKHSS»VWLYH[P]P[n
KLSSHKLSLNHKPJ\PHS+7.9UKLSLZTPJVUWHY[PJVSHYLYPMLYPTLU[VH
4
X\LSSPPULYLU[PSLWPJJVSLKLYP]HaPVUPLSLSPJLUaLKPH[[PUNPTLU[VJVTLKPZLN\P[VPUKPJH[V!
‹*VUJLZZPVULWLYWPJJVSLKLYP]HaPVUP*7+
(JOPuYP]VS[V!
H[\[[PNSP\[LU[PW\IISPJPVWYP]H[PJOLPU[LUKHUVKLYP]HYLSLHJX\LZ\WLYÄJPHSPZ\SWYVWYPV
[LYYLUVVZ\S[LYYLUVHS[Y\PHTLaaVKPZ[Y\[[\YLÄZZLUVUZPKHJVYZVHKHSJ\UHYPJOPLZ[HULS
JHZVZP[YH[[PKPYHJJVS[HKPHJX\LWPV]HULPUPU]HZPLJPZ[LYULHSZLY]PaPVKPMVUKPHNYPJVSPVKP
ZPUNVSPLKPÄJPULSJHZVKPWPJJVSLKLYP]HaPVUP"
‹3PJLUaLWLYH[[PUNPTLU[V30*
(JOPuYP]VS[V!
H[\[[PJVSVYVJOL]VNSPVUVKLYP]HYL[LTWVYHULHTLU[LHJX\HW\IISPJHHTLaaVKPWVTWL
TVIPSPVZLTPÄZZLWVZ[LZ\SSLZWVUKLKLNSPHYNPUPJVUSLHS[YLTVKHSP[nKPJ\PHSS»HY[
KLS9+UKLS ULSJHZVKPH[[PUNPTLU[P
4 Ai
sensi dell’art. 6 del R.D. 1775/1933 sono considerate piccole derivazioni quelle che non eccedono i seguenti limiti:
a) per produzione di forza motrice: potenza nominale media annua kW 3.000;
b) per acqua potabile: litri 100 al minuto secondo;
c) per irrigazione: litri 1000 al minuto secondo od anche meno se si possa irrigare una superficie superiore ai 500 ettari;
d) per bonificazione per colmata: litri 5000 al minuto secondo;
e) per usi industriali, inteso tale termine con riguardo ad usi diversi da quelli espressamente indicati nel presente articolo: litri 100
al minuto secondo;
f) per uso ittiogenico: litri 100 al minuto secondo;
g) per costituzione di scorte idriche a fini di uso antincendio e sollevamento a scopo di riqualificazione di energia: litri 100 al
minuto secondo.
Le GRANDI DERIVAZIONI restano pertanto di competenza della Regione Puglia cui si rimanda per eventuali informazioni.
44
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
TEMPISTICA PER LE PRATICHE INERENTI LE ACQUE SUPERFICIALI
PROCEDIMENTI
ATTIVAZIONE
TERMINE
Rilascio delle
concessioni
relative alle piccole
derivazioni
Su richiesta
120 gg
RIFERIMENTI
NORMATIVI
R.D. 1775/1933
Licenze di
attingimento
Su richiesta
60 gg
R.D. 1775/1933
VALIDITÀ
La concessione è rilasciata
per un periodo massimo di
30 anni, o di 40 anni per uso
irriguo e per la piscicoltura, e
può essere rinnovata
La licenza è soggettiva ed è
rilasciata per un periodo di
un anno ed è rinnovabile al
massimo per 4(quattro) volte
consecutive
IL PROCEDIMENTO DI CONCESSIONE PER PICCOLA DERIVAZIONE
ACQUE SUPERFICIALI
3HJVUJLZZPVULHKLYP]HYLHJX\HW\~LZZLYLYPJOPLZ[HWLY]HYP\ZP]LKP\ZPKLSS»HJX\HJVU
PSWHNHTLU[VKP\UJHUVULHUU\VLKPHS[YPVULYPJVUJLZZVYP]LKPJHUVUPZWLZLPZ[Y\[[VYPL
KLWVZP[PJH\aPVUHSPLJVU[YPI\[VPKYVNYHÄJV
3L MHZP WYPUJPWHSP KLS WYVJLKPTLU[V WLY PS YPSHZJPV KLSSH JVUJLZZPVUL H KLYP]HYL HJX\H
W\IISPJHZVUVSLZLN\LU[P!
‹7YLZLU[HaPVULKLSSHKVTHUKHZ\HWWVZP[PTVK\SPHSSH7YV]PUJPHKP)HYSL[[H(UKYPH;YHUP
‹(JX\PZPaPVULKLPWHYLYPWYL]PZ[PPUWHY[PJVSHYLX\LSSVKLSS»(\[VYP[nKP)HJPUV7\NSPH
‹-HZLKPPZ[Y\[[VYPH
‹7\IISPJHaPVUP
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‹*VT\UPJHaPVULWLYWHNHTLU[VVULYPJVUJLZZVYP
‹7YV]]LKPTLU[VKPJVUJLZZPVUL
IL PROCEDIMENTO DI LICENZA DI ATTINGIMENTO
ACQUE SUPERFICIALI
*VSVYVJOLPU]LJL]VNSPVUVKLYP]HYL[LTWVYHULHTLU[LHJX\HW\IISPJHHTLaaVKPWVTWL
TVIPSPVZLTPÄZZLWVZ[LZ\SSLZWVUKLKLNSPHYNPUPJVUSLHS[YLTVKHSP[nKPJ\PHSS»HY[KLS
9+UKLS WVZZVUVJOPLKLYLPSYPSHZJPVKLSSHSPJLUaHKPH[[PUNPTLU[V
3H SPJLUaH KP H[[PUNPTLU[V KP HJX\H W\~ LZZLYL YPJOPLZ[H WLY NSP Z[LZZP \ZP WYL]PZ[P KHSSH
JVUJLZZPVUL ]LKP \ZP KLSS»HJX\H JVU PS WHNHTLU[V KP \U JHUVUL HUU\V L KP HS[YP VULYP
JVUJLZZVYP]LKPJHUVUPZWLZLPZ[Y\[[VYPLKLWVZP[PJH\aPVUHSPLJVU[YPI\[VPKYVNYHÄJV
45
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
3LMHZPWYPUJPWHSPKLSWYVJLKPTLU[VWLYPSYPSHZJPVKLSSHSPJLUaHKPH[[PUNPTLU[VZVUVSL
ZLN\LU[P!
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‹-HZLKPPZ[Y\[[VYPH
‹,]LU[\HSLZVWYHSS\VNV
‹9PSHZJPVKLSSHSPJLUaH
3HSPJLUaHuZVNNL[[P]HLKuYPSHZJPH[HWLY\UWLYPVKVKP\UHUUVLKuYPUUV]HIPSLHSTHZZPTV
WLYX\H[[YV]VS[LJVUZLJ\[P]L
5LS ZLN\P[V ZVUV YPWVY[H[P P KPHNYHTTP KP Å\ZZV KLP WYVJLKPTLU[P YPU]PHUKV HSS»HWWVZP[H
ZLaPVUL KLS ZP[V WLY PS YLWLYPTLU[V KLSSH YLSH[P]H TVK\SPZ[PJH WLY SH WYLZLU[HaPVUL KLSSL
PZ[HUaLLKLNSPZJOLTPKLPTVKLSSPYLSH[P]PHSS»LZWSL[HTLU[VKLSSLKP]LYZLMHZPPZ[Y\[[VYPL
46
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
47
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
48
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
3»<6¸(JX\L:V[[LYYHULL¹LZWSL[HPSJVTWSLZZVKPWYVJLKPTLU[PKLYP]HU[PKHSS»VWLYH[P]P[n
KLSSHKLSLNHKPJ\PHS+7.9UKLSLZTPJVUWHY[PJVSHYLYPMLYPTLU[VH
X\LSSPPULYLU[PSLHJX\LZV[[LYYHULL5
‹7YLZHK»H[[VWLYSHYPJLYJHLK\[PSPaaHaPVULHK\ZVKVTLZ[PJV+64
‹=LYPÄJHX\PUX\LUUHSLWLYS»\[PSPaaVHK\ZVKVTLZ[PJV=,9
(JOPuYP]VS[V!
H [\[[P NSP \[LU[P W\IISPJP V WYP]H[P JOL PU[LUKHUV KLYP]HYL SL HJX\L ZV[[LYYHULL WLY
\[PSPaaHaPVULHZJVWVKVTLZ[PJV\[PSPaaHaPVULKLSS»HJX\HLZ[YH[[HWLYPIPZVNUPKLSSHMHTPNSPH
KLSS»\[PSPaaH[VYL WLY S»HIIL]LYHNNPV KLS ILZ[PHTL WLY S»PUUHMÄHTLU[V KP VY[P V NPHYKPUP KP
WYVWYPL[nVPU\ZVKHWHY[LKLSS»\[PSPaaH[VYLKLSS»HJX\HLKLPZ\VPMHTPSPHYPJVU]P]LU[P
ÏYPMLYPIPSLHSS»\ZVKVTLZ[PJVS»PUUHMÄHTLU[VKP]LYKLJVUKVTPUPHSLUVULJJLKLU[LPTPSH
TX5VUZVUVYPMLYPIPSPHSS»\ZVKVTLZ[PJVSL\[PSPaaHaPVUPWLYJVS[P]HaPVUPVWLYHSSL]HTLU[PP
J\PWYVKV[[PZVUVHUJOLWHYaPHSTLU[LKLZ[PUH[PHSSH]LUKP[H"
‹(\[VYPaaHaPVULHSSHYPJLYJHWLY\ZPKP]LYZPKHSKVTLZ[PJV90*
‹*VUJLZZPVULWLY\[PSPaaHaPVULHJX\LZV[[LYYHULL\ZPKP]LYZPKHSKVTLZ[PJV<:+
‹9PUUV]VKLSSLJVUJLZZPVUPWLY\[PSPaaHaPVULHJX\LZV[[LYYHULL\ZPKP]LYZPKHS
KVTLZ[PJV905
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5
Le acque sotterrane sono contenute in acquiferi dove per acquifero si intende un insieme di rocce o terreni tali da consentire l’assorbimento, l’immagazzinamento, il deflusso e la restituzione (o estrazione) di acque sotterrane in quantità apprezzabili. L’acquifero è costituito da una o più falde idriche le quali si distinguono in:
1. Confinate, se sia alla base che al tetto presentano terreni o rocce impermeabili, quindi si parla di falde artesiane o in
pressione;
2. Libere (in quanto lo spessore della falda può oscillare), se solo alla base presentano terreni o rocce impermeabili. In
questo caso vengono dette anche falde freatiche.
La captazione delle acque sotterranee può avvenire sia in corrispondenza di sorgenti (attraverso bottini di presa, trincee drenanti, gallerie drenanti, …), oppure mediante la perforazione di pozzi e l’utilizzo di pompe per la derivazione di acque di falda.
49
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
TEMPISTICA PER LE PRATICHE INERENTI LE ACQUE SOTTERRANEE
PROCEDIMENTI
Rilascio della presa
datto per uso
domestico
ATTIVAZIONE
Su richiesta
TERMINE
60 gg
RIFERIMENTI NORMATIVI
R.D. 1775/1933
Verifica
quinquennale per
uso domestico
Autorizzazione alla
ricerca per usi
diversi
Su richiesta
60 gg
R.D. 1775/1933
Su richiesta
120 gg.
L.R. n. 18/99
R.D. 1775/1933
Concessione per
utilizzazione acque
sotterranee usi
diversi
Su richiesta
L.R. n. 18/99
L.R. n. 18/99
120 gg.
R.D. 1775/1933
L.R. n. 18/99
VALIDITÀ
La presa datto è
rilasciata per un
periodo di 5 anni, e
deve essere
verificata ogni
quinquennio
Lautorizzazione è
rilasciata per un
periodo di 1 anno
prorogabile di 6
mesi
La concessione è
rilasciata per un
periodo di 5 anni e
può essere
rinnovata
IL PROCEDIMENTO DI PRESA D’ATTO PER UTILIZZAZIONE
AD USO DOMESTICO
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IL PROCEDIMENTO DI VERIFICA QUINQUENNALE PER UTILIZZAZIONE
AD USO DOMESTICO
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50
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
3LMHZPWYPUJPWHSPKLSWYVJLKPTLU[VWLYSHZ\KKL[[H]LYPÄJHZVUVSLZLN\LU[P!
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KL]LV[[LTWLYHYLPSYPJOPLKLU[LWLYWV[LYWYVZLN\PYLULSSH\[PSPaaHaPVUL
IL PROCEDIMENTO DI AUTORIZZAZIONE ALLA RICERCA
ACQUE SOTTERRANEE
7LYWV[LYWYVJLKLYLHSSHYPJLYJHKPHJX\LZV[[LYYHULLVHSSHLZJH]HaPVULKP\UWVaaVKL]L
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51
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
IL PROCEDIMENTO DI CONCESSIONE DI DERIVAZIONE USI VARI
7LYKLYP]HYLSLHJX\LZV[[LYYHULLZ\SWYVWYPV[LYYLUVVZ\S[LYYLUVHS[Y\PJOP\UX\LZVNNL[[V
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DERIVAZIONE USI VARI
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52
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
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CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
54
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
55
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
56
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
57
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
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CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
PROCEDURE IN MATERIA DI RIMBORSI
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59
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QUESTIONARIO SULLA SODDISFAZIONE DELL’UTENTE
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SETTORE/SERVIZIO/U.O. A CUI TI SEI RIVOLTO:
FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF
IN DATA FFFFFFFFFFFFFFFFFFFFF
Domanda:
1
Qual è il suo giudizio rispetto allorario di apertura degli uffici?
2
Come giudica la competenza e la professionalità del personale che
ha offerto il servizio?
3
Valuti la cortesia e la disponibilità del personale
4
Come giudica laccesso alle informazioni relative al servizio
(telefono, fax, mail , sito web)?
5
Esprima il suo parere sul rispetto dei tempi di istruttoria
6
Valuti la snellezza e la semplicità delle procedure utilizzate
7
Qual è il giudizio sulla tempestività di comunicazione di eventuali
modifiche o aggiornamenti sul servizio?
8
Cosa ne pensa della chiarezza della modulistica predisposta per il
servizio?
9
Giudichi la facilità di orientamento verso gli uffici (segnaletica,
ubicazione cartelli, personale della struttura, ecc.)
5
6
7
8
9
56;,!$0UZ\MÄJPLU[L$Z\MÄJPLU[L$KPZJYL[V$I\VUV $V[[PTV
SEGNALA I TUOI SUGGERIMENTI O OSSERVAZIONI:
FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF
FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF
FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF
FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF
RECAPITO MAIL O FAX AL QUALE È POSSIBILE CONTATTARLA:
e-mail: FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF
fax FFFFFFFFFFFFFFFFFFFFFFF
4VK8\LZ[PVUHYPVKPZVKKPZMHaPVULKLSS»\[LU[LYL]KLS
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO
63
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