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50% HSE Your engagement index -1
Autumn 2013 survey report for: HSE Returns: 1,813 Response rate: 53% Your engagement index 50% Difference from previous survey Difference from CS2013 Difference from CS High Performers -1 -8 -12 See the appendix for further details The three elements of engagement and their component questions are: Say: speaks positively of the organisation... % Positive Difference from previous Difference from survey CS2013 B50. I am proud when I tell others I am part of HSE 46% +2 -10 B51. I would recommend HSE as a great place to work 31% -2 -14 43% +2 -3 B53. HSE inspires me to do the best in my job 31% +1 -13 B54. HSE motivates me to help it achieve its objectives 28% +1 -12 Stay: emotionally attached and committed to the organisation... B52. I feel a strong personal attachment to HSE Strive: motivated to do the best for the organisation... = Statistically significant difference from comparison The results for the engagement questions are shown in detail on page 8 Drivers of engagement Employee engagement is shaped by experiences at work, as measured by nine themes in the survey. The table below shows how you performed on each of these themes, ranked by the strength of association with engagement. The themes which have the strongest association with engagement should be the focus for action. See the appendix for further details. Strength of association with engagement Theme score % positive Difference from Difference from previous Difference from CS High survey CS2013 Performers Leadership and managing change 31% 0 -11 -20 My work 73% +1 0 -4 My manager 63% -2 -4 -7 Organisational objectives and purpose 73% 0 -9 -14 Learning and development 42% +3 -5 -12 Resources and workload 66% -1 -7 -11 Pay and benefits 26% -2 -3 -8 My team 76% 0 -3 -6 Inclusion and fair treatment 70% -3 -4 -8 = Statistically significant difference from comparison -1- Top three key driver themes in more detail The three themes which have the strongest association with engagement are shown below. Questions are ranked by difference from CS2013. ^ indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison % Positive Leadership and managing change Diff. from previous survey Difference from CS2013 Strength of association with engagement: B49. I think it is safe to challenge the way things are done in HSE 33% 0 -5 B47. HSE keeps me informed about matters that affect me 51% 0 -7 36% +3 -8 B40. I feel that HSE as a whole is managed well 34% +1 -9 B45. I feel that change is managed well in HSE 18% -2 -10 B42. I believe the actions of Senior Management Team (SMT) are consistent with HSE's values B43. I believe that the Senior Management Team (SMT) has a clear vision for the future of HSE 31% +1 -11 B44. Overall, I have confidence in the decisions made by HSE's Senior Management Team (SMT) 29% +1 -12 B41. Senior Management Team (SMT) in HSE are sufficiently visible 39% +3 -12 B48. I have the opportunity to contribute my views before decisions are made that affect me 23% -2 -13 B46. When changes are made in HSE they are usually for the better 12% -1 -15 My work Strength of association with engagement: B02. I am sufficiently challenged by my work 82% +2 +4 B01. I am interested in my work 90% +1 0 B03. My work gives me a sense of personal accomplishment 75% +3 0 B05. I have a choice in deciding how I do my work 71% -1 -1 B04. I feel involved in the decisions that affect my work 50% +2 -4 My manager Strength of association with engagement: B10. My manager is considerate of my life outside work 81% -3 0 B13. Overall, I have confidence in the decisions made by my manager 71% -1 0 B11. My manager is open to my ideas 78% -1 -1 B14. My manager recognises when I have done my job well 75% -3 -2 B09. My manager motivates me to be more effective in my job 63% 0 -2 B15. I receive regular feedback on my performance 62% -3 -2 B16. The feedback I receive helps me to improve my performance 56% -1 -4 B18. Poor performance is dealt with effectively in my team 34% +1 -4 B12. My manager helps me to understand how I contribute to HSE's objectives 57% 0 -5 B17. I think that my performance is evaluated fairly 56% -9 -7 ORC International -2- HSE 2013 % % % Neither Disagree Strongly disagree Difference from CS High Performers % Agree Difference from CS2013 % Strongly agree Difference from previous survey This section shows the results for each question in the survey, by theme. ^ indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison % Positive All questions by theme 90% +1 0 -2 82% +2 +4 0 75% +3 0 -4 50% +2 -4 -11 71% -1 -1 -6 79% +2 -6 -11 69% -1 -11 -16 73% 0 -10 -14 My work :Strength of association with engagement B01. I am interested in my work B02. I am sufficiently challenged by my work B03. My work gives me a sense of personal accomplishment B04. I feel involved in the decisions that affect my work B05. I have a choice in deciding how I do my work 4 3 % 4 7 % 7 % 3 % 1 % 3 7 % 4 5 % 8 % 8 % 2 % 2 7 % 4 8 % 1 3 % 9 % 3 % 1 1 % 3 8 % 1 9 % 2 0 % 1 2 % 1 8 % 5 3 % 1 4 % 1 0 % 5 % 2 6 % 5 2 % 1 1 % 8 % 3 % 2 0 % 4 9 % 1 8 % 1 0 % 3 % 2 2 % 5 1 % 1 6 % 8 % 3 % Organisational objectives and purpose :Strength of association with engagement B06. I have a clear understanding of HSE's purpose B07. I have a clear understanding of HSE's objectives B08. I understand how my work contributes to HSE's objectives ORC International -3- HSE 2013 % % % Neither Disagree Strongly disagree Difference from CS High Performers % Agree Difference from CS2013 % Strongly agree Difference from previous survey This section shows the results for each question in the survey, by theme. ^ indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison % Positive All questions by theme 63% 0 -2 -7 81% -3 0 -3 78% -1 -1 -4 57% 0 -5 -9 71% -1 0 -5 75% -3 -2 -5 62% -3 -2 -7 56% -1 -4 -9 56% -9 -7 -11 34% +1 -4 -8 84% -1 0 -2 78% +2 -2 -4 64% 0 -8 -12 My manager :Strength of association with engagement B09. My manager motivates me to be more effective in my job B10. My manager is considerate of my life outside work B11. My manager is open to my ideas B12. My manager helps me to understand how I contribute to HSE's objectives B13. Overall, I have confidence in the decisions made by my manager B14. My manager recognises when I have done my job well B15. I receive regular feedback on my performance B16. The feedback I receive helps me to improve my performance B17. I think that my performance is evaluated fairly B18. Poor performance is dealt with effectively in my team 1 6 % 4 7 % 2 0 % 1 1 % 6 % 3 4 % 4 7 % 1 2 % 3 % 3 % 2 9 % 5 0 % 1 3 % 5 % 4 % 1 4 % 4 3 % 2 8 % 1 0 % 5 % 2 2 % 4 9 % 1 6 % 7 % 6 % 2 5 % 5 0 % 1 5 % 6 % 4 % 1 5 % 4 7 % 2 1 % 1 3 % 5 % 1 3 % 4 2 % 2 8 % 1 1 % 5 % 1 3 % 4 3 % 2 6 % 1 0 % 8 % 7 % 2 8 % 4 4 % 1 3 % 8 % 3 4 % 5 0 % 1 0 % 5 % 2 % 2 6 % 5 2 % 1 3 % 6 % 2 % 1 9 % 4 5 % 2 1 % 1 0 % 5 % My team :Strength of association with engagement B19. The people in my team can be relied upon to help when things get difficult in my job B20. The people in my team work together to find ways to improve the service we provide B21. The people in my team are encouraged to come up with new and better ways of doing things ORC International -4- HSE 2013 % % % Neither Disagree Strongly disagree Difference from CS High Performers % Agree Difference from CS2013 % Strongly agree Difference from previous survey This section shows the results for each question in the survey, by theme. ^ indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison % Positive All questions by theme 53% +3 -8 -12 48% +4 0 -6 27% +5 -11 -20 40% -1 -2 -9 74% -4 -5 -8 84% -1 -1 -3 57% -4 -6 -11 66% -2 -6 -12 Learning and development :Strength of association with engagement B22. I am able to access the right learning and development opportunities when I need to B23. Learning and development activities I have completed in the past 12 months have helped to improve my performance B24. There are opportunities for me to develop my career in HSE B25. Learning and development activities I have completed while working for HSE are helping me to develop my career 8 % 4 5 % 2 5 % 1 6 % 6 % 9 % 3 9 % 3 6 % 1 1 % 5 % 3 % 2 4 % 2 4 % 2 5 % 2 4 % 7 % 3 2 % 3 1 % 1 7 % 1 2 % 1 9 % 5 4 % 1 5 % 7 % 4 % 2 5 % 5 8 % 1 1 % 3 % 2 % 1 5 % 4 1 % 1 9 % 1 5 % 9 % 1 6 % 5 0 % 2 2 % 7 % 4 % Inclusion and fair treatment :Strength of association with engagement B26. I am treated fairly at work B27. I am treated with respect by the people I work with B28. I feel valued for the work I do B29. I think that HSE respects individual differences (e.g. cultures, working styles, backgrounds, ideas, etc) ORC International -5- HSE 2013 % % % Neither Disagree Strongly disagree Difference from CS High Performers % Agree Difference from CS2013 % Strongly agree Difference from previous survey This section shows the results for each question in the survey, by theme. ^ indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison % Positive All questions by theme 78% 0 -5 -8 58% -3 -11 -15 71% +2 -4 -9 85% +2 -3 -5 56% -5 -15 -19 52% -3 -8 -14 63% -3 -5 -10 27% -4 -2 -9 28% -1 -4 -9 22% -2 -3 -9 Resources and workload :Strength of association with engagement B30. In my job, I am clear what is expected of me B31. I get the information I need to do my job well B32. I have clear work objectives B33. I have the skills I need to do my job effectively B34. I have the tools I need to do my job effectively B35. I have an acceptable workload B36. I achieve a good balance between my work life and my private life 1 6 % 6 2 % 1 1 % 8 % 3 % 1 0 % 4 9 % 2 1 % 1 5 % 5 % 1 2 % 5 9 % 1 5 % 1 0 % 4 % 2 0 % 6 5 % 1 1 % 2 % 1 % 9 % 4 8 % 1 7 % 1 8 % 8 % 6 % 4 6 % 1 9 % 2 1 % 8 % 1 2 % 5 1 % 1 8 % 1 3 % 6 % 3 % 2 4 % 2 1 % 3 2 % 2 0 % 3 % 2 5 % 2 3 % 2 8 % 2 1 % 3 % 2 0 % 2 1 % 3 1 % 2 6 % Pay and benefits :Strength of association with engagement B37. I feel that my pay adequately reflects my performance B38. I am satisfied with the total benefits package B39. Compared to people doing a similar job in other organisations I feel my pay is reasonable ORC International -6- HSE 2013 % % % Neither Disagree Strongly disagree Difference from CS High Performers % Agree Difference from CS2013 % Strongly agree Difference from previous survey This section shows the results for each question in the survey, by theme. ^ indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison % Positive All questions by theme 34% +1 -9 -22 39% +3 -12 -23 36% +3 -8 -20 31% +1 -11 -24 29% +1 -12 -22 18% -2 -10 -21 12% -1 -15 -23 51% 0 -7 -14 23% -2 -13 -20 33% 0 -5 -15 Leadership and managing change :Strength of association with engagement B40. I feel that HSE as a whole is managed well B41. Senior Management Team (SMT) in HSE are sufficiently visible B42. I believe the actions of Senior Management Team (SMT) are consistent with HSE's values B43. I believe that the Senior Management Team (SMT) has a clear vision for the future of HSE B44. Overall, I have confidence in the decisions made by HSE's Senior Management Team (SMT) B45. I feel that change is managed well in HSE B46. When changes are made in HSE they are usually for the better B47. HSE keeps me informed about matters that affect me B48. I have the opportunity to contribute my views before decisions are made that affect me B49. I think it is safe to challenge the way things are done in HSE ORC International 4 % 3 0 % 2 8 % 2 1 % 1 6 % 4 % 3 5 % 2 8 % 2 1 % 1 3 % 4 % 3 2 % 4 0 % 1 3 % 1 1 % 3 % 2 7 % 3 7 % 1 9 % 1 3 % 4 % 2 6 % 3 6 % 1 8 % 1 6 % 1 % 1 7 % 2 7 % 3 1 % 2 3 % 1 % 1 1 % 3 2 % 3 2 % 2 4 % 4 % 4 7 % 2 6 % 1 5 % 9 % 2 % 2 1 % 2 9 % 2 9 % 1 9 % 3 % 3 0 % 3 0 % 2 1 % 1 6 % -7- HSE 2013 % % % Neither Disagree Strongly disagree Difference from CS High Performers % Agree Difference from CS2013 % Strongly agree Difference from previous survey This section shows the results for each question in the survey, by theme. ^ indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison % Positive All questions by theme 46% +2 -10 -19 31% -2 -14 -24 43% +2 -3 -9 31% +1 -13 -19 28% +1 -12 -20 31% +2 -12 -22 41% +2 -12 -18 20% 0 -13 -19 Engagement B50. I am proud when I tell others I am part of HSE B51. I would recommend HSE as a great place to work B52. I feel a strong personal attachment to HSE B53. HSE inspires me to do the best in my job B54. HSE motivates me to help it achieve its objectives 1 0 % 3 6 % 3 0 % 1 7 % 7 % 6 % 2 6 % 3 3 % 2 3 % 1 3 % 1 1 % 3 2 % 2 8 % 1 9 % 1 0 % 6 % 2 5 % 3 5 % 2 3 % 1 1 % 5 % 2 3 % 3 5 % 2 4 % 1 4 % 3 % 2 8 % 3 3 % 2 0 % 1 6 % 6 % 3 5 % 2 8 % 1 9 % 1 3 % 3 % 1 7 % 3 9 % 2 3 % 1 8 % Taking action B55. I believe that Senior Management Team (SMT) in HSE will take action on the results from this survey B56. I believe that managers where I work will take action on the results from this survey B57. Where I work, I think effective action has been taken on the results of the last survey ORC International -8- HSE 2013 % % % Neither Disagree Strongly disagree Difference from CS High Performers % Agree Difference from CS2013 % Strongly agree Difference from previous survey This section shows the results for each question in the survey, by theme. ^ indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison % Positive All questions by theme 84% +1 -4 -7 58% +1 -9 -13 53% -4 -12 -17 61% 0 -6 -15 77% +5 +1 -3 Organisational Culture B58. I am trusted to carry out my job effectively B59. I believe I would be supported if I try a new idea, even if it may not work B60. My performance is evaluated based on whether I get things done, rather than solely follow processes B61. When I talk about HSE I say "we" rather than "they" B62. I have some really good friendships at work 2 3 % 6 1 % 8 % 6 % 2 % 1 1 % 4 7 % 2 4 % 1 3 % 5 % 9 % 4 4 % 2 4 % 1 4 % 8 % 1 3 % 4 8 % 2 3 % 1 1 % 5 % 2 4 % 5 2 % 1 7 % 5 % 2 % Please note these questions were not asked on paper surveys in 2012. ORC International -9- HSE 2013 % % 0-4 5-6 7-8 9-10 Difference from CS High Performers % Difference from CS2013 % Difference from previous survey This section shows the results for each question in the survey, by theme. ^ indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison % Positive All questions by theme Wellbeing Unlike the questions B01-B62 which ask people to rate their agreement from strongly agree to strongly disagree, the four wellbeing questions use a 11-point scale. This scale ranges from 0 to 10 for each question, where 0 is equivalent to 'not at all' (e.g. 'not all at satisfied' or 'not at all worthwhile') and where 10 is equivalent to 'completely' (e.g. 'completely satisfied' or 'completely anxious'). For questions W01, W02 and W03 the percent positive is the proportion answering 7, 8, 9 or 10 to each question. For question W04 the percent positive is the proportion answering 0, 1, 2 or 3 to the question. W01. Overall, how satisfied are you with your life nowadays? W02. Overall, to what extent do you feel that the things you do in your life are worthwhile? W03. Overall, how happy did you feel yesterday? W04. Overall, how anxious did you feel yesterday? ORC International 2 1 % 2 2 % 4 5 % 1 2 % 0 % 1 4 % 2 0 % 4 7 % 2 0 % 0 % 2 2 % 2 3 % 3 9 % 1 6 % 0 % 3 1 % 1 9 % 2 9 % 2 2 % % % % % 0-1 2-3 4-5 6-10 0 % - 10 - 57% 0 -6 -10 66% +1 -3 -6 55% -1 -5 -8 51% -3 +1 -2 HSE 2013 All questions by theme Your plans for the future Difference from CS2013 10% +1 +2 -1 I want to leave HSE within the next 12 months 15% +2 +2 -1 I want to stay working for HSE for at least the next year 30% +2 0 -5 I want to stay working for HSE for at least the next three years 46% -5 -2 -12 Difference from CS High Performers Difference from previous survey I want to leave HSE as soon as possible % Yes C01. Which of the following statements most reflects your current thoughts about working for HSE? The Civil Service Code Difference from CS2013 D01. Are you aware of the Civil Service Code? 93% +4 +3 -1 D02. Are you aware of how to raise a concern under the Civil Service Code? 64% +4 -1 -6 D03. Are you confident that if you raised a concern under the Civil Service Code in HSE it would be investigated properly? 60% -4 -7 -13 % Yes % No Difference from CS High Performers Difference from previous survey Differences are based on '% Yes' score ^ indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison ORC International - 11 - HSE 2013 All questions by theme Discrimination, harassment and bullying E01. During the past 12 months, have you personally experienced discrimination at work? % Yes % No E03. During the past 12 months, have you personally experienced bullying or harassment at work? % Yes % Prefer not to say 2013 2012 CS2013 1 1 % 8 0 % 9 % 1 0 % 8 3 % 7 % 1 0 % 8 1 % 8 % % No % Prefer not to say 2013 2012 CS2013 For respondents who selected 'Yes' to question E01. E02. On which of the following grounds have you personally experienced discrimination in the past 12 months? (multiple selection) 7 % 9 % 8 5 % 6 % 1 0 % 8 3 % 7 % Response count 33 22 20 11 37 -67 ---11 36 33 60 11 Please note: Counts of fewer than ten responses are suppressed and replaced with '--' ORC International 8 2 % For respondents who selected 'Yes' to question E03. E04. Who were you bullied or harassed by at work in the past 12 months? (multiple selection) Response count Age Caring responsibilities Disability Ethnic background Gender Gender reassignment or perceived gender Grade, pay band or responsibility level Main spoken/written language or language ability Religion or belief Sexual orientation Social or educational background Working location Working pattern Any other grounds Prefer not to say 1 1 % - 12 - A colleague 49 Your manager 73 Another manager in my part of HSE 58 Someone you manage 10 Someone who works for another part of HSE 13 A member of the public 11 Someone else -- Prefer not to say 19 Please note: Counts of fewer than ten responses are suppressed and replaced with '--' HSE 2013 Appendix Glossary of key terms % positive Previous survey CS2013 CS High Performers The proportion who selected either "agree" or "strongly agree" for a question (or all questions within a theme in the case of Theme score % positive). Comparisons to the previous survey relate to the results from the 2012 Civil Service People Survey. Where a question is flagged as changed since the last survey comparisons should be treated with caution as changes to wording may affect how people respond to the question. The CS2013 benchmark is the median percent positive across all organisations that participated in the 2013 Civil Service People Survey. For each question, this is the upper quartile score across all organisations that have taken part in the 2013 Civil Service People Survey. Rounding Results are presented as whole numbers for ease of reading, with rounding performed at the last stage of calculation for maximum accuracy. Statistical significance: Statistical testing has been carried out on the comparisons between this year's results and your previous survey, CS2013 results and CS High Performers results to identify differences that are statistically significant. You can therefore be confident that the difference represents a real difference in opinion between the results. The employee engagement index The survey includes five questions that make up the engagement index (B50-B54). The index score represents the average level of engagement in that unit and ranges from 0 to 100. An index score of 0 represents all respondents in that unit saying they strongly disagree to all five engagement questions and a score of 100 represents all respondents saying they strongly agree to all five engagement questions. The drivers of engagement While the engagement index shows the average level of engagement, it does not show what you can do to improve engagement. Nine themes have been included in the survey to measure employees' experiences at work. A statistical technique, stepwise regression, is used to identify the extent to which each of these themes has an association with engagement. The themes identified as having an association are called the 'Drivers of engagement'. The strength of association with engagement varies by theme and is illustrated by a 4-bar icon, as show below. Themes with a full 4-bar icon have the strongest association with engagement. strength of association with engagement the analysis has not identified a significant association with engagement Confidentiality This survey was carried out as part of the 2013 Civil Service People Survey, which is managed by the Cabinet Office on behalf of all the participating organisations. The Cabinet Office commissioned ORC International to carry out the survey. ORC International is a member of the Market Research Society, and is bound by their strict code of conduct and confidentiality rules. These rules do not allow for the breakdown of the results to the extent where the anonymity of individuals may be compromised. Groups of less than 10 respondents will not be reported on, however their responses do contribute to the overall scores for the unit and organisation they belong to and the overall Civil Service results. ORC International - 13 - HSE 2013