PRESENTATION MEDIA SERVICES Contact Information EQUIPMENT SUPPORT

Contact Information
IT Help Desk
[email protected]
EQUIPMENT SUPPORT
PRESENTATION
(610) 436 3350
MEDIA SERVICES
Multimedia Manager:
Follow these three steps to ensure your
problem will be resolved:
Yuki Yamamoto
[email protected]
INFORMATION SERVICES
(610) 436 1021
1) Contact IT Help Desk at ext. 3350 to
report a problem. Help Desk personnel
Multimedia Technicians:
will perform a routine diagnostic
Steve Duckinfield & Phil Riley
sequence to resolve and/or eliminate
[email protected] (610) 436 2992
problems.
[email protected]
2) A Multimedia Technician will interface
Video Conferencing & Mediasite:
with the projector via the Web to deter-
Phil Riley
mine/resolve possible problems.
[email protected]
3) If the problem cannot be addressed
(610) 430 5641
(610) 430 5641
[email protected]
remotely, a Multimedia Technician will
Digital Media Center:
be dispatched to provide on-site sup-
Eleanor Walton & Joe Watts
port.
[email protected] (610) 436 2737
Some common problems are: input
[email protected]
(610) 437 2732
selection, audio volume levels, power
http://www.wcupa.edu/infoservices/
issues, and miscellaneous connection
problems.
Information Services
http://www.wcupa.edu/infoservices/multimediahome.asp
Multimedia/Presentation
Facilities
The Multimedia classroom is designed to meet any instruc-
Most rooms are accessible during normal univer-
tor’s multimedia needs. This facility provides the instructor
sity hours of operation. Some rooms require
with a projector, DVD capability, a workstation/lectern, a
Information Services at West Chester University is dedicated to promoting and supporting
personal computer and/or an Apple Macintosh computer and
a supporting audio system.
the integration of technology within the aca-
A comprehensive list and visual guide of Multimedia Rooms
demic environment.
on campus is available on-line:
This integration is achieved through the coop-
www.wcupa.edu/multimediarooms
eration of Multimedia Services, the Digital Me-
Presentation Rooms
dia Center, and Video Conferencing Services.
Technical support services are provided for:
Facility/Cabinet Access
Multimedia Rooms
training prior to use or access to locked equipment cabinets. Following training, the Building
Administrator can issue the required key. Please
schedule training at least 7 days in advance.
The Presentation classroom provides the instructor with a
projector, a supporting audio system, and a wall plate with

Classroom Presentation Technology
appropriate connections for a Laptop/PC and in some loca-

Video Conferencing
tions, a connection for a VCR/DVD. Instructors will be respon-

Studio Production
sible for bringing the needed equipment to connect to the

Video Editing
presentation system.

Audio Mixing
A comprehensive list of Presentation Rooms on campus is

CD/DVD Publishing
available on-line, including instructions on using the projector
provide the following information at least 7 days

Mediasite
and other pertinent technical information:
in advance:

Video Transfers
www.wcupa.edu/presentationrooms

Name, location, and telephone number

Event Videography
MediaSite

Date and time of requested conference(s)

Contact information for person(s) at remote
The Digital Media Center (contact Eleanor Wal-
Mediasite is a lecture capture system used to record and
Video Conferencing
In order to schedule a Video Conference, please
location(s)
deliver lectures online. The Mediasite lecture capture hard-
ton) loans equipment to further facilitate tech-
ware is available in a few of the classrooms across campus.
nological implementation including:
 Cameras
 Portable Projectors
 Sound Systems
 Projector Screens
Mediasite can record audio, video and content from any type
of document at any point.
www.wcupa.edu/mediasite

Number of participants (on campus)

Any additional equipment/resources you require
E-mail details to Phil Riley ([email protected])
Room Reservation
Multimedia and Presentation rooms can be reserved through
Video Conferencing information is available on-
the Office of Space Management (SMAC): 610 436 3348. Ad-
line:
ditional information can be found on the SMAC web page:
www.wcupa.edu/videoconferencing
www.wcupa.edu/registrar/spacemgt/roombooking.asp
Availability and reservations can also be accessed directly:
events.wcupa.edu