CV – Jennifer Landau
CV – Jennifer Landau PERSONAL INFORMATION Name, Surname Jennifer Landau Date and Place of Birth 10-6-1965 New York, USA Address Milan Italy Nationality USA and Switzerland, working papers for Italy Mother tongue English Other languages Italian (fluent), French (excellent) Spanish (beginner) STUDIES Laurea BA Harvard College, 1989, Social Anthropology “ La passeggiata, an Italian stroll” Doctoral Degrees PhD Universita’ degli Studi di Parma. 2007. Economics of Public Administration. Principles of Relationship Management. The case of Health Institutions. Master MA Columbia University. 1996. Organizational Psychology ITP (International Teachers Programme) SDA POSITION Current SDA Position SDA Professor – Public Management and Policy Department Beginning of collaboration with SDA 1996 Institutional Roles at SDA Designs and delivers master and executive courses in organizational behaviour ACADEMIC POSITION Current Academic Position Collaboration with Bocconi University or other Universities. Courses of the last 5 years (min. 15 hours) RESEARCH INTERESTS Research Interests Adjunct Prof. Universita’ degli Studi di Milano, Faculty of Medicine, Relationship Strategic coaching, quality of life research, patient centered care. Main research activities Coaches Boards and CEO’s of Local Health Authorities, Local Authorities, and communication in medicine Residential Care Centers, and Non Profit organizations all over Italy and builds strategic management teams. Builds client capacity to achieve organizational integration and obtain economic sustainability, social and clinical integration and quality community and homecare. All strategic team building is based on coaching groups for talent building, creativity and video feedback are used to develop the richness of a diverse team. Performance measures are designed to track the change management process. Designs and coordinates a research project entitled “the perception of quality of life issues among oncology patients undergoing chemotherapy” 790 patients participate, and 110 oncological centers in Italy (81% and 61% redemption) Studies, through a research grant, the real content of group practice among General Practitioners in the province of Milan. Studies organizational behavior in group practice and the quality of services delivered to patients belonging to group practices. Office of the Presidency of the Ministries of Italy, Rome Italy Coordinator of the Learning Laboratories of the Lombardy, Piedmont, Liguria and Val D’Aosta regions of the national project “Rethinking work in the public administration: a program to monitor and sustain innovation and the development of public administration”. Created a network of 40 directors of Local Authorities, Provinces and Regions, held 18 encounters, facilitated the group process, professional exchange and methods of applying the new public sector contract with workers as well as an exchange on the philosophy and method of managing people in the public administration. IRER Istituto Regionale di Ricerca della Lombardia (Regional Research Center in Lombardy) 2007 and 1996 Studies a network of actors including industry, universities, associations and technical schools as the region searches for a model for developing alternative job sensitive training for students who discard traditional high school education. Participates in the qualitative evaluation and cost evaluation of requests for FSE (European Social Funds) for training programs to facilitate future employment among unemployed Italian citizens. INTERNATIONAL ACTIVITIES Visiting Professorship/Fellowship/Scholarship International Activities (projects, Teaching for private sector clients (medical device and pharmaceutical teaching) clients)and physicians in Europe, South America and the Middle East. International Networks Main International Professional Activities PUBLICATION Books Landau J., Borgonovi E.(To be published in 2007), Relationship Competence in Healthcare Management: Peer to Peer, Palgrave Macmillan, UK. Landau J., Ceda C., Ripa di Meana F., “Reconstructing Continuity of Care in a Local Health Authority in Italy: Putting Humpty Dumpty Back Together Again” in Casebeer AL., Harrison A., Mark A. Eds, Innovations in Health Care: A Reality Check, Palgrave Macmillan UK, 2006 Articles Landau J., et al. “Prospettive di Change Management del governo della domanda” in Tozzi, V. e Tedeschi P Eds (2004), Il Governo della Domanda, McGraw Hill: Italy. Landau, J., Brambilla A., “la medicina di gruppo nella provincia di Milano, i reali contenuti” “group practice in the City and Province of Milan, the real contents”, Mecosan, N. 37 January-March 2001 Landau, Jennifer, “Short-lived innovation: participation and symmetrical Relationships in the Italian Public Sector”, European Journal of Work and Organizational Psychology, vol 7, number 2, June 1998 La Bella Danzi, L., Landau, J., Rappini, V., “ Un Modello di Simulazione per il Reengineering del Ricovero Ordinario: L’Esperienza della USSL 27 di Cernusco sul Naviglio”, A model of reengineering for length of stay in elective surgery; USSL 27 Cernusco sul Naviglio Mecosan, Vol 25, January-March 1998. Landau, J. and Rebora, E., "Management e Sexual Harassment”, Sviluppo & Organizzazione, No. 143, May -June 1994. Landau, Jennifer "Service Management e Pubblica Amministrazione" Sviluppo & Organizzazione, No. 137, May-June, 1993 Landau, Jennifer, "Organizational Change and Barriers to Innovation: a Case Study in the Italian Public Sector", Human Relations, Tavistock Institute, Vol 46, No. 12, 1993 Landau, Jennifer, "L'importanza dell'analisi culturale per il cambiamento organizzativo: il caso del Decentramento di un grande Comune", The importance of organizational culture in designing organizational change, the case of decentralizing a large Local Authority” Studi Organizzativi, No. 4, 1990 Conference Papers April 2004, Alberta Canada, Speaker “Organizational Behavior Conference in healthcare” June 2003, American Society of Clinical Oncology. Poster Session: the perception of quality of life of solid tumor cancer patients undergoing chemotherapy in Italy March 2002, Oxford Said Business School, speaker “With love or by Force: group practice in Italy”, Organizational Behavior Conference in Health Care June 2001, European Health Management Association, Granada Spain, speaker “Group practice in the City and Province of Milan” OTHER SCIENTIFIC/PROFESSIONAL ACTIVITIES Membership in the editorial board of Peer Reviewer for articles evaluated for publication in Human Relations, Italian and International journals Tavistock institute Membership in Professional/Scientific Committees Main national professional activities Unione Femminile Foundation Member of the board. Works with the other 5 board members to manage the foundation’s endowment and to choose the most worthy projects to forward the foundation’s interest in developing the health and well being of women and children in society.