IBM Unified Communications and Collaboration Get Social with UCC... Rick Schonbrun

IBM Unified Communications
and Collaboration
Get Social with UCC...
Rick Schonbrun
Business Unit Executive, Worldwide Sales
Unified Communications and Collaboration
IBM Collaboration Solutions Group
The world is connected:
economically, socially, and technically
People are transforming the
way they interact...
and transforming the way they
communicate...
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What does it mean to be a social business?
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A social business is
­ Engaged
­ Transparent
­ Nimble
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Nurtures networks of people to
create business value
Embraces new technologies
and operational models to
improve business outcomes
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Social Networking is replacing traditional
forms of communication
New forms of communicating are
becoming mainstream
Do you notice anything
missing on this sign?
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Like consumers, enterprises are looking for similar
ways to securely Find, Reach, and Connect inside
and outside the corporate firewall
Enterprise Solutions
Consumer Oriented Products
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IBM is the market leader in Social Software
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“Social UC” brings together traditional communications
tools with newer social collaboration capabilities
Blogs
Wikis
Micro
blogs
Profiles
Social
Web
Conf
Audio
Conf
Social
UC
IM
Collaboration
Email
UM
Video
Communications
SMS
Phone
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What's driving Collaboration in the enterprise?
Get closer to my customer and
differentiate versus competition
Globalization
Cost efficiencies
Influence of new generations of
workers, customers and partners
Focus on critical process improvements
● Differentiate through customer service,easy to do business with
● Deliver faster and more accurately than the competition
● Process more transactions
Virtualize work and teams
● Increase remote workers & recruit talent globally
● Develop a stronger corporate culture
● Foster collaborative culture across value chain
Maximize shrinking budgets
● Cut travel expenses without sacrificing business results
● Optimizing existing investments vs rip and replace
● Cut capital, leverage cloud services
Diversify tools, increase flexibility of IT
● Secure IM and social networking not open on the internet
● Modern capabilities to attract talent
● External collaboration with customers and partners
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Generational shifts unleash different work styles
Older workers
workers
Older
Growing as % of workforce
Wisdom and intellectual
E-MAIL
TELEPHONE
Mid-career workers
Shrinking as % of workforce
and middle managers
INSTANT
MESSAGING
New
New generation
generation
Growing as % of workforce
and innovation
SOCIAL NETWORKING
VIDEO & MOBILITY
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IBM Sametime: The social software platform for
Unified Communications and Collaboration (UC2)
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Industry leading online meetings,
rich presence, instant messaging
Standards based audio & video
Intelligent telephony with a powerful
user experience
Built-in social collaboration
Rich & zero-download
browser clients
Web 2.0 APIs for easy integration
Open, extensible, secure, cross
platform, highly scalable
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IBM Sametime 8.52 is about simplicity
Simplicity promotes adoption and adoption creates ROI
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IBM Sametime Standard
Video Conferencing
Web Meetings
Sametime Connect Client
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Sametime makes it easy to escalate a conversation
from IM to voice and video without leaving the client
User info from
corporate
directory
Video
Time
stamps
Rich text
Integrated
VoIP chat
Spell
check
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Integrated Sametime Web Meetings
Video
Conferencing
Presenter tools – thumbnails
of slides, laser pointer,
annotations
Invite others by
dragging from
your buddy list
into the room.
View by list or
photos
Share files,
screen captures,
and URLs in
Library.
Selectively view
chats, minutes,
action items,
questions, etc. in
group discussion.
Sametime rich client
Quick entry to the
meeting room – as easy as
joining a chat
Record and save meetings to
standard MPEG4 (.MOV) file
format
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NEW Audio and Video in browser meetings
Browser plug-in installs on
demand or pre-installed;
also supports 3rd party
video integration
Call and video controls
List of participants
shows connection,
presence and muted
status.
Call Controls:
- Connect/disconnect
- Adjust Volume
- Hold/Resume
Moderator Controls:
- Mute/unmute all
- Mute another person
- Lock call
- End call for everyone
- Hang up participant
Video Controls:
- Show/ hide own video
- Hold/resume
- Pause/resume
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Third party video conferencing made easier
Click to join 3rd party audio or video conferences
Sametime is a standards based
video client for 3rd party MCU's
For video calls or meetings
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Sametime A/V Conferencing with Partner Systems
Sametime voice &
video calls
Telepresence
Room Video
Conferencing
systems
H.323
Partner
delivered
connectors
ISDN
Sametime
Meetings
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Sametime with Polycom RMX Conferencing
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IBM Sametime Advanced
Broadcast Tools
Persistent Chat Rooms
Instant Screen Share
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Sametime
Unified
Telephony
R ich presence
Delivers
S oftphone
IntelligentC allManag ement
rich and cons is tent
end user experience
across multi-vendor, TDM and
IP PBX environments
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Sametime Unified Telephony solution
Lotus Sametime Unified Telephony provides multi-vendor telephony integration and a rich set of
incoming call management capabilities for Lotus Sametime users.
IP PBX
Vendor A
IP PBX
Public Switched Telephone Network
IBM Lotus
Sametime
Unified
Telephony
Vendor B
IBM Lotus
Sametime
IP PBX
Vendor C
SIP
Gateway
SIP
Gateway
IBM Sametime
Connect client
Non
IP PBX
Embedded softphone
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09/17/11
IBM Business Consulting
Services
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NEW SUT Lite Client License
Make and receive
voice and video calls using
the industry standard SIP
protocol
Video Devices
Video Bridges
SUT Lite Client
Supported PBX's
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Telephony Presence and Click to Call
Users can
see
Sametime IM
availability
Users can
see if
contacts are
on the phone
Select a
name and
click to call
Select “call a
phone number”
to access the
dialpad
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Incoming Call Notifications
You can choose to be notified of incoming calls via Sametime incoming call notification,
which provides:
- caller ID
- target device/number for that call
- flexible options for accepting/declining the call
Targeted
device/number.
Incoming call
notification shows
who is calling.
Send to office voicemail,
convert to chat or
forward to another
person.
Accept incoming call to your current
preferred number/device. If another number
is preferred, click the dropdown arrow and
select from list.
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Call Control and Visual Conferencing
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Common Features:
Mute/unmute
Hold/resume
Disconnect
Call transfer
Call forward
Call merge
Invite others
Add video
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Delivered with a consistent user experience across
all major operating systems and platforms
Desktop
Windows, Mac, Linux
Browser access
IE, Firefox, Safari
Mobile
iPhone, Blackberry, Windows,
Android
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With broad support for mobile devices
Because you used to go to work...
… now work comes to you.
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Sametime client for Blackberry devices
Sametime Meetings, Instant Messaging and Presence
Note: Final product features and user interface are subject to change
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NEW Sametime mobile client for Android
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Presence & IM
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Send images over IM
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SUT Dialer
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Place calls from your
mobile phone via SUT
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Calls back to device to
avoid outgoing mobile
charges
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Use the preferred number
and device to avoid mobile
charges
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Change preferred SUT
device directly from the
Android phone.
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Coming Soon Sametime client for iPhone
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Presence & IM
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SUT Dialer
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Place calls from your
mobile phone via SUT
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Calls back to device to
avoid outgoing mobile
charges
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Use the preferred number
and device to avoid mobile
charges
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Change preferred SUT
device directly from the
Android phone.
Planned future release
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Sametime on iPad
Rich Sametime web meetings
Instant Messaging and Presence
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Integrated in the applications you use everyday:
IBM Sametime in Lotus Notes
Embedded
Client
Integrated
Presence
Right Click
to Chat
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Integrated in the applications you use everyday:
IBM Sametime in Microsoft Outlook, Office, SharePoint
Toolbars
provides quick access to:
Presence, location, status messages
Generate dynamic contact list from email
recipient list (Outlook only)
Click-to-text chat
Click-to-talk (VoIP)
Click-to-talk (w telephony)
Sametime quick find search
Instant Meetings
Instant Screen Share
Meeting Integration
SharePoint Integration
Office Applications SmartTags
Telephony
Platforms
Windows XP, Vista, Windows 7
Office XP, 2003, 2007, 2010
Supports Active Directory
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Third party developers kit
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Extending Sametime to Customers and Partners
Example: Sametime IM and Presence in a Banking Portal
Instant Messaging
and click-to-call
Embedded in the
customer portal
Future opportunities to
add video conferencing
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Enterprise Social Networking with IBM Sametime
Sametime IM and Presence in IBM Connections
Lotus Connections
Business Card
Sametime Status
Actions:
Chat, Call
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Emergency Management Solutions with
IBM Sametime
Business Partner RadioConnect
City of Ft Worth, Texas
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Network your business processes by
integrating UC2 services
Faster response to emergencies,
helping save lives and prevent crises
from escalating
Reduced costs by US $1.1M through
more a more efficient
communications network
Reduced risk with improved
situational decision-making, creating
a safer Super Bowl experience
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September 17, 2011
Accelerating Social Business
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Commitment to standards-driven interoperability
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IBM Get Social
with UCC and Saves Money too
50,000,000
Internal instant messages every day
15m
Downloads of employee
generated videos / podcasts
Telephony:
17,000
1M+
Individual blogs
Savings at IBM...
Travel:
Daily page views on
internal social network
Telephony:
$1.3M/mo
$8M/mo
© 2011 IBM Corporation
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Get Social With UCC...
Thank You!
©2010 IBM Corporation
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© IBM Corporation 2011. All Rights Reserved.
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