Showdown at the Mobile Corral Tim Choo / Feb 2, 2016

Showdown at the Mobile Corral
Tim Choo / Feb 2, 2016
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The number of mobile devices in the enterprise
has skyrocketed
2014
Enterprise Tablet
Adoption
72%
Increase in
managed
devices
enrolled
2013
2011
13.6M
2016
96.3M
Source: Citrix Mobile Analytics Report, Feb 2015
Forrester Research
The ranks of mobile employees is growing and
organizations recognize the benefits
Percent of the workforce that
is mobile at least some of the
time
35%
Of those who rely substantially on
telecommunications services that number
rises to 46%
Enterprises believe the use of
mobile devices in general
have:
73%
Improved employee
productivity
51%
Improved customer
support
46%
Streamlined
communications
Source: NEC
Mobile apps with the greatest impact
1
Productivity
apps such as
office,
communication,
note-taking,
document
management
apps were
ranked highest
since they have
broad horizontal
applicability
Productivity Apps
2
Field Service Apps
3
4
5
Selling tools
Human Resource Apps
Travel Apps
Source: Apperian 2015 Executive Enterprise Mobility Report
Agenda
IM and
Meetings
Social
Mail
Social
Chat
Mail
Team rooms
Files
Meetings
Calendar
Connections Mobile
Near feature parity with desktop
Connections
Continue working where you left
off even when out of the office
Download files securely, then edit
them on the go before synchronizing
back to the library
In contrast to Connections Cloud, Office365
provide limited and fragmented mobile access
Limited to
accessing
newsfeed.
Requires user
to know URL
Only handles
files, requires
separate login
Yammer
specific
updates and
files
In Order to Access
Teamsites, Wikis,
Blogs, and Discussion
Forums, You Have to
Fire Up Your Browser
The recently introduced Outlook Groups App
exacerbates the fragmentation
Groups consist of
limited elements:
status updates,
files, and a link to
the OneNote app
for shared
notebooks
Status updates are
the only content that
can be created
Files can only be
edited, not
created. Offline
access is not
available
iOS version limited to USA and Canada at time of this writing
With Office 365 you spend your time figuring
out where your documents are
First Microsoft told you that SharePoint is the collaboration hub, then Yammer was touted as ‘future,’ now its
Office365 groups that are in the limelight
Office 365
Group
Office 365 Site
Outlook Site
Mailbox
Office 365
SharePoint
Outlook
OneDrive
Pro
SharePoint
Document
Library
Yammer Group
Yammer
Yammer
You also have to hunt around for your team
rooms
Where is my team’s collaboration nexus?
Office 365
Group
Office 365
Office 365 Site
SharePoint
Yammer Group
Yammer
Google’s approach is as fragmented as
Microsoft’s
Files
Communities, status updates,
discussions
Blogs
Google Drive
Google+
Blogger
Team sites, wikis
Google Sites
(Safari, Chrome)
Demo: Connections Mobile vs. Office 365 Mobile
VS
What did we just see? IBM provides a much
better mobile experience with Connections
than Microsoft with Office 365
IBM Connections
Office 365
The mobile apps from Microsoft, and Google
pale in comparison to the functionality provided
by Connections
IBM
Microsoft
Google
Status updates
Profiles
Communities
Task mgmt
Blogs
Bookmarks
Files
Legend
Forums
Strong
Wikis
Acceptable
Search
Non-existent
Apps compared: IBM Connections Mobile, Microsoft SharePoint Newsfeed, Microsoft OneDrive, Google+, Google Drive, Blogger
Agenda
IM and
Meetings
Social
Mail
Social
Chat
Mail
Team rooms
Files
Meetings
Calendar
Connections Chat
o Instant messaging app formerly
known as Sametime
o Native app that uses OS notification
mechanisms for push (APNS or
GCM)
o In addition to text chat, it also
provides one-to-one audio/video
chat as well as a softphone
Connections Cloud meetings are available
on-the-go from mobile devices
o Also known as Sametime Meetings
o Full capabilities for hosting a meeting: share slides,
take notes, draw on content, assign permissions,
record meetings, create reports, etc.
o Automatically join a meeting or an audio conference
from your calendar
o Integration with Connections for files and profile
information
Skype for Business
o Previously known as Lync
o The Lync 2013 app has been renamed and
given a new UI to resemble the Skype
consumer app
o Now allows you to connect with consumer
Skype users
o The app does both instant messaging chat and
meetings
o However, you are unable to initiate a meeting,
instead you can only join existing scheduled
meetings
Instant messaging differentiators
The desktop version of Skype for
Business provides a familiar buddy list
on startup
But when you launch the Skype for
Business mobile app you get a blank
screen
The buddy list is hidden in the ‘Contacts’ page. On
top of that, you cannot add new contacts to your
buddy list
Skype for business shortcomings
Invite additional
chat participants
Unable to add
rich media such
as photos to
chat
Add rich
media with
IBM Chat
Skype for Business
IBM Chat
Google Hangouts
o Hangouts is designed as a
instant messenger, audio, and
video chat app
o Grew out of the consumer
Google+ social network
o Google Apps does not have a
meetings service, but Hangouts
can work in a pinch unless you
acquire a third party service
such as WebEx
Google
slides
o Document
must be
converted to
Google Docs,
Slides format
Invitation
sent via
email
Email
Link
launches
Hangouts
o Google Docs/Slides is used to
initiate the meeting
Google
Hangouts
o The link changes every time so it can only be used for
ad hoc meetings
o Meetings cannot be password protected
o Only audio can be heard while slides are presented
Demo: Connections Meetings vs Skype for Business
vs Hangouts
Connections
Meetings
Skype for Business
Hangouts
Connections Meetings Cloud mobile client
allows you to host as well as participate in
meetings
Connections
Skype for
Hangouts
Meetings Cloud
Business
Host a meeting
✔
✘
Scheduled meetings
✔
✔
✘
View shared presentation
✔
✔
✔
View shared desktop
✔
✘
✔
Share a file
✔
✘
✔*
Assume control
✔
✘
✘
Annotate
✔
✘
✘
View upcoming slides
✔
✘
✘
Record meeting
✔
✘
✘
Whiteboard
✔
✘
✘
Polls
✔
✘
✘
✔
(15-person limit)
* Must be converted to Google Docs format and shared from within Docs. Invitations are ad-hoc only (the URL
changes), unable to do simultaneous video and slides, and no meeting passwords can be enforced
Agenda
IM and
Meetings
Social
Mail
Social
Chat
Mail
Team rooms
Files
Meetings
Calendar
Verse Mobile mirrors the efficiency of Verse on the desktop
while you are on the go
Enterprise ready
1
Consistent user interface and feature set between desktop and mobile
Encryption & Signing
2
App passcode
Verse leverages the Connections social
platform
Presence awareness & chat
Assign incoming emails as tasks for both yourself
and sent emails as tasks for others
One tap to join meetings
The desktop and mobile versions of Microsoft
Outlook are not consistent
Messages in Inbox on mobile and desktop do not match up, primarily due to the use of
different filtering mechanisms
Microsoft Outlook is not integrated with
Office365
No presence awareness or chat
integration with Lync / Skype for
Business
Unable to manage tasks
Does not work with the file repositories in
Office 365 – OneDrive Pro, SharePoint,
and Yammer
The Gmail app solely manages email
Lacks enterprise security features such as
app-level passcodes, message level
encryption, and signing
Only manages email, calendar app required for appointments, and native OS
CardDAV for contacts. 3rd party apps required for task management
No integration with Google+
communities
Google Inbox lacks basic features needed by enterprise
professionals
Google
Inbox
Bundles related emails
based on its algorithms,
but does not easily let
you create bundles for
your own team or
department
No calendar integration
so you cannot tap a
button to join a
meeting
Lacks support for
enterprise security
needs such as app
passcode, encryption,
and signing
Creating and maintaining Inbox bundles is manual and finicky
Google Inbox
• Default bundles are primarily geared toward
consumers, not business users
• Creating new bundles is a manual process –
Inbox doesn’t learn
• Multiple terms in bundle definitions are “and”ed
together. It is possible to “or” them together, but
the feature isn’t documented – worse, the mobile
and desktop experiences are inconsistent
• “Pinning” messages just throws the item into an
old-style Gmail experience unless one also sets a
reminder.
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