University of Phoenix - Prior Learning Assessment - Corporate Articulation
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University of Phoenix - Prior Learning Assessment - Corporate Articulation
University of Phoenix - Prior Learning Assessment - Corporate Articulation Aetna Inc. Credit Recommendation Guide (CRG) The following courses have been evaluated by Corporate Articulation to potentially fulfill General Education or Elective credits for an Undergraduate Degree. In order to receive any of the credits recommended below, students should submit supporting documents to Prior Learning Assessment. For more information on PLA visit: ecampus.phoenix.edu/pla or contact the department toll free at 866-440-4707. *NOTE: Fees are applicable for credits evaluated. PLA will not award credit for certifications or coursework that duplicates the content of credits earned through PLA, transfer credit, National Testing Program credit or University of Phoenix. Clock hour to semester credit hour conversions are made based on current academic standards as outlined in the academic policy of the University. University of Phoenix Equivalency: (General Education or Elective category to which credit can be applied) Combinable: Courses may only be combined with courses of similar content, modality and General Education/Elective areas. Non-Academic: Lack of college level theory and/or principle necessary for credit recognition. Company specific and skill-based training. Too Few Hours: Courses/training that cannot receive credit because they are less than 1 hour total in length. Similar content in a 1(+) hour timeframe may be eligible for credit. Applicable Hours: Indicates the total amount of actual learning time. Any breaks or lunch time included in the initial clock hours have been removed. Course Number 124 147 Course Title Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency *NOTE - THE FOLLOWING COURSEWORK MAY DUPLICATE PRE-EVALUATED CERTIFICATIONS/PROGRAMS LISTED ON THE APOLLO QUICKLIST. PRIOR LEARNING 01/200912/2009 GROUP INSURANCE ASSIMILATION TOO FEW HOURS CLASSROOM 0 0 0 01/200912/2009 NEW HIRE PROVIDER RELATIONS TRAINING NON-ACADEMIC CLASSROOM 75 0 0 150 DISABILITY OPERATIONS: DISABILITY SERVICE REPRESENTATIVE NEW HIRE PROGRAM 151 DISABILITY OPERATIONS: NURSE CASE MANGER NEW HIRE PROGRAM 154 Delivery Method RBCO QBS HMO ACCOUNT RECONCILIATION (154) CLASSROOM 01/200912/2009 120 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 120 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 160 0 0 NON-ACADEMIC 30 0 0 NON-ACADEMIC 156 HMO CASH CONTROL UNIT (CCU) SELF-PACED 01/200912/2009 164 HMO NON-GROUP AR SELF-PACED 01/200912/2009 150 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 30 0 0 NON-ACADEMIC 166 HMO SELF INSURED PBS Course Number 167 Course Title RBCO HMO ELR ENROLLMENT (167) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 16 0 0 NON-ACADEMIC 128 0 0 NON-ACADEMIC 170 RBCO MM & SG TRADITIONAL ENROLLMENT (170) SELF-PACED 01/200912/2009 171 TRADITIONAL SBM ELIGIBILITY PREMIUM /SERVICE TRAINING SELF-PACED 01/200912/2009 112.5 0 0 NON-ACADEMIC 173 RBCO ISO TRADITIONAL (KEY/SELECT) SUMMARY BILLING (173) SELF-PACED 01/200912/2009 80 0 0 NON-ACADEMIC 176 TRADITIONAL SBM ACCOUNTS RECEIVABLE TRAINING SELF-PACED 01/200912/2009 112.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 225 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 225 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 21 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 6 6 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 182 NATIONAL ACCOUNT UNDERWRITING ANALYST 183 NATIONAL ACCOUNT UNDERWRITING CONSULTANT 253 AETNA PHARMACY MANAGEMENT (APM), HMO 267 SIGNING ON TO THE CICS MAINFRAME SYSTEM, HMO 279 COB V 1996 NAIC GROUP COORDINATION OF BENEFITS MODEL REGULATION, HMO 280 COB V DUPLICATE CLAIMS & RECONSIDERATIONS, HMO 283 COB COORDINATION OF BENEFITS DETERMINING AETNA'S NORMAL BENEFITS, HMO 284 COB FAMILY INQUIRY, HMO 285 COB HMO CALCULATOR, HMO 301 CUSTOMER SERVICE MEMBER INQUIRY (CSMINQ), HMO 342 347 349 FRAUD, HMO GENERAL PROCEDURES, HMO GET A VALID CUSTOMER, HMO 352 GOLDEN MEDICARE PLAN OVERVIEW, HMO CLAIM 353 GOLDEN MEDICARE PROCESSING PROCEDURES, HMO CLAIM Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 0.5 INTERDISCIPLINARY/ ELECTIVE 358 HEALTHCARE BASICS, HMO CLASSROOM 01/200912/2009 8 364 NATIONAL ACCOUNTS ELECTRONIC ELIGIBILITY CLASSROOM 01/200912/2009 56 CLASSROOM 01/200912/2009 15 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 369 375 376 377 381 386 391 395 402 SRM AND FINANCIAL DOCUMENTS HMO EFT/ERA CONVERSION, HMO HMO NETWORK MANAGEMENT, HMO HMO STRATEGIC CONTRACT INQUIRY, HMO HOSPITAL EMERGENCY ROOM, HMO HOSPITAL SHORT PROCEDURE UNIT, HMO INTEREST ON LATE CLAIM PAYMENTS, HMO IPA DELEGATION PROCESSING, HMO LEGISLATION, HMO 8 Course description cut off 403 MACROS, HMO CLASSROOM 01/200912/2009 405 MAKING CHANGES, HMO CLASSROOM 01/200912/2009 15 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 6 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 428 435 465 NETWORK MANAGEMENT OVERVIEW, HMO ONLINE RESOURCES, HMO PROVIDER INQUIRY MENU, HMO 470 PROVIDER SPECIFIC SERVICES, HMO 471 QPOS REFERRED COINSURANCE FLEX OPTIONS, HMO 472 473 QPOS SELF-INSURED OVERVIEW, HMO QPOS SPECIALTY PROCESSING EXCEPTIONS, HMO Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC 476 QUALITY POINT OF SERVICE (QPOS) OVERVIEW, HMO CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC 477 QUALITY POINT OF SERVICE (QPOS) PLAN SPECIFICS, HMO CLASSROOM 01/200912/2009 8 8 0.5 INTERDISCIPLINARY/ ELECTIVE 479 QUALITY REVIEW, HMO CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 482 RECEIVED DATE GUIDELINES AND TURN AROUND TIME CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 360 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 32.5 32.5 2 SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 32.5 32.5 2 SCIENCE TECHNOLOGY 474 QPOS USACCESS, HMO 486 REMIT CODES, HMO 493 SELF INSURED HMO PLANS, HMO 495 SERVICE CODES & RATES INQUIRY (PSRCINQ), HMO 496 SHORT CHECK INQUIRY CLAIM CHECK BROWSE, HMO 502 507 516 530 SURCHARGE, HMO THERAPIES/CHIROPRACTIC CARE, HMO URSHI - STAY SEARCH FILE, HMO SOLD CASE PROCEDURES 531 MENTOR TRAINING FOR NASS (531) 532 PROPOSAL WRITING FOR NATIONAL ACCOUNTS SALES SUPORT 548 LIFE CLAIM OPERATIONS: LIFE CLAIM ANALYST NEW HIRE PROGRAM 584 CLAIM OFFICE WORKFLOW, HMO (584) 590 MEDICARE INTEGRATION TRAINING 863 MASTERING WEB APPLICATION DEVELOPMENT USING VISUAL INTERDEV6 895 UPDATING SUPPORT SKILLS FROM MS WINDOWS NT 4.0 TO MS WINDOWS 2000 Course Number Course Title 896 DESIGNING A MS WINDOWS 2000 DIRECTORY SERVICES INFRASTRUCTURE 897 DESIGNING A MICROSOFT WINDOWS NETWORKING SERVICES INFRASTRUCTURE 898 PREINSTALLING & DEPLOYING MICROSOFT WINDOWS PROFESSIONAL 901 INTRODUCTION TO PROGRAMMING WITH MS VISUAL BASIC 6 902 CREATING AND MANAGING WEB SOLUTIONS USING MS FRONTPAGE 2000 903 BUILDING SOLUTIONS FOR MS WINDOWS 2000 SERVER WITH VB 906 INTRODUCTION TO WEB DEVELOPMENT TECHNOLOGIES 908 DESIGNING A MICROSFT WIN2000 MIGRATION STRATEGY 909 BASIC ADMINISTRATION OF WINDOWS 2000 916 WINDOWS 2000 NETWORK AND OPERATING SYSTEM ESSENTIALS 917 SUPPORTING MICROSOFT WINDOWS 2000 PROFESSIONAL AND SERVER 918 SUPPORTING A NETWORK INFRASTRUCTURE USING MICROSOFT WINDOWS 2000 923 UPGRADING FROM MS EXCHANGE SERVER 5.5 TO MICROSOFT EXCHANGE 2000 924 PLANNING COLLABORATIVE SOLUTIONS W/MS OFFICE XP 943 ADMINISTRATING MICROSOFT SYSTEM MANAGEMENT SERVER 2.0 944 DEPLOYING AND SUPPORTING MICROSFT SMS 2.0 945 ACCELERATED TRAINING FOR MS NT4 986 BUILDING CISCO MULTILAYER SWITCHED NETWORKS 987 1023 BUILDING CISCO REMOTE ACCESS NETWORKS CISCO INTERNETWORK TROUBLESHOOTING Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 19.5 19.5 1 SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 26 26 1.5 SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 6.5 6.5 COMBINABLE SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 32.5 32.5 2 CLASSROOM 01/200912/2009 13 13 0.5 SCIENCE TECHNOLOGY INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 19.5 19.5 1 CLASSROOM 01/200912/2009 32.5 32.5 2 SCIENCE TECHNOLOGY INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 13 13 0.5 SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 19.5 19.5 0.5 SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 19.5 19.5 0.5 CLASSROOM 01/200912/2009 32.5 32.5 2 SCIENCE TECHNOLOGY INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 32.5 32.5 2 SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 13 13 0.5 SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 13 13 0.5 SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 19.5 19.5 1 SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 32.5 32.5 2 SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 32.5 32.5 2 SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 32.5 32.5 2 SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 32.5 32.5 2 SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 32.5 32.5 2 SCIENCE TECHNOLOGY Course Number 1221 Course Title DB2 CONCEPTS & FACILITIES (1221) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/201012/2010 8 8 0.5 SCIENCE TECHNOLOGY 0 0 0 TOO FEW HOURS 1222 DB2 QUERY MANAGEMENT FACILITY (1222) CLASSROOM 01/200912/2009 1224 DB2 SYSTEMS QUERY LANGUAGE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 1225 DB2 STRUCTURED QUERY LANGUAGE FOR BSA'S (1225) CLASSROOM 01/201012/2010 24 24 1.5 CLASSROOM 01/201012/2010 8 8 0.5 SCIENCE TECHNOLOGY INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 32.5 32.5 2 SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 19.5 19.5 1 SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 19.5 19.5 1 SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 32.5 32.5 2 SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 32.5 32.5 2 SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 32.5 32.5 2 SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 6.5 6.5 COMBINABLE SCIENCE TECHNOLOGY CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 8 8 0.5 INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 32.5 32.5 2 INTERDISCIPLINARY/ ELECTIVE 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1274 1313 1315 1316 1317 ENDEVOR DB2 APPLICATIONS PROGRAMMING WITH COBOL MVS/JCL FOR NON PROGRAMMERS (1315) MVS/ESA JCL AND UTILITIES VSAM FOR COBOL PROGRAMMERS 1320 C++ PROGRAMMING WORKSHOP 1326 DEVELOPING SERVLETS & JSP'S USING VISUALAGE FOR JAVA 1329 WEBSPHERE APPLICATION SERVER ADMINISTRATION 1330 OBJECT ORIENTED CONCEPTS 1374 HTML - ADVANCED WEB PAGE DESIGN (1374) 1375 HTML - INTRODUCTION TO WEB PAGE DESIGN (1375) 1423 1428 1465 JCL-MVS JOB CONTROL LANGUAGE (1423) JCL FOR BSA'S (1428) MANAGING CISCO NETWORK SECURITY 1614 OFFICE 2000: GETTING STARTED SELF-PACED 01/200912/2009 1615 OFFICE 2000: EDITING TEXT AND PRINTING SELF-PACED 01/200912/2009 Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 1616 OFFICE 2000: TEXT AND DOCUMENT FORMATS SELF-PACED 01/200912/2009 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1620 OFFICE 2000: INTRODUCTION TO POWERPOINT SELF-PACED 01/200912/2009 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1627 OBJECT-ORIENTED ANALYSIS AND DESIGN: SYSTEM SELF-PACED 01/200912/2009 4 4 COMBINABLE SCIENCE TECHNOLOGY 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1651 POWERPOINT 2000 MOUS: PRESENTATIONS SELF-PACED 01/200912/2009 1654 POWERPOINT 2000 MOUS: CUSTOM SLIDES SELF-PACED 01/200912/2009 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1677 PHOTOSHOP: COLORS, BRUSHES, AND PRINTING SELF-PACED 01/201012/2010 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1689 PROJECT 2000 MOUS: STARTING A PROJECT SELF-PACED 01/200912/2009 5 5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1723 RPG IV PROGRAMMING: MAINTAINING THE PAST SELF-PACED 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1819 TSO - INTRODUCTION TO TSO FOR PROGRAMMERS (1819) CLASSROOM 01/200912/2009 0 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 6 6 COMBINABLE SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 0 0 0 NON-ACADEMIC 1820 1836 1851 TSO FOR NON-PROGRAMMERS (1820) VISUAL BASIC 6.0: LISTS AND MORE CONTROLS VBSCRIPT INTRODUCTION 1886 WORD 2000 MOUS EXPERT: PAGE FORMATTING SELF-PACED 01/200912/2009 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1887 WORD 2000 MOUS EXPERT: MANAGING DOCUMENTS SELF-PACED 01/200912/2009 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1889 WORD 2000 MOUS EXPERT: ADVANCED FEATURES SELF-PACED 01/200912/2009 5 5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1897 WORD 2000 MOUS: PAGE FORMAT ANMD PRINTING SELF-PACED 01/200912/2009 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1912 SUPPORTING WINDOWS 2000 PROFESSIONAL HELP DESK CLASSROOM 01/200912/2009 6.5 6.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1983 XML INTRODUCTION (1983) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 2089 COMPLAINTS & APPEALS TRACKING SYSTEM (CATS) CSP TRAINING, ACAS/HMO (2089) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 2097 ERISA COMPLIANCE TRAINING, ACAS/HMO(2097) Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 2106 EVIDENCE OF INSURABILITY CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 2135 EVENT TRACKING (HMO) CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC 2147 COB AND MOTOR VEHICLE ACCIDENTS (MVA) CLASSROOM 01/200912/2009 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 2148 ONLINE REFERENCES HMO CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC 2 0 0 NON-ACADEMIC 2149 COB & MEDICARE (HMO) 2150 COB SPECIALTY PROCESSING EXCEPTIONS (HMO) CLASSROOM 01/200912/2009 2180 AMBULATORY PAYMENT CLASSIFICATIONS MANDATE FOR OUTPATIENT HOSPITAL INTRODUCTION, HMO (2180) SELF-PACED 01/201012/2010 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 2181 AETNA NATURAL PRODUCTS AND SERVICES PROGRAM (2181) SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC 2185 ELECTRONIC FUND TRANSFER (EFT), ACAS/HMO (2185) SELF-PACED 01/201012/2010 1 0 0 SELF-PACED 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 CLASSROOM 01/200912/2009 24 24 1.5 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 CLASSROOM 01/200912/2009 7.5 7.5 0.5 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 80 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 2191 URGENT CARE - CSP, HMO (2191) 2191 URGENT CARE - CSP, HMO (2191) 2192 OUTBOUND CALL SURVEY TRAINING, ACAS/HMO (2192) 2202 CONFIDENTIALITY (RELEASE OF MEMBER INFORMATION) (2202) 2203 IN-NETWORK DEDUCTIBLE AND PERCENTAGE COPAY FOR CSPS, HMO (2203) 2209 2210 2211 HMO CSP BIG 3 REACH FOR THE STARS (2210) HOSPITAL CONTRACTS TRAINING 2217 COB WASHINGTON STATE 2218 MEDICAL CLAIMS EXISTING, TRADITIONAL TO MANAGED CHOICE 2231 XPEDITER - DEBUGGING ON TSO Course Number 2233 Course Title DB2 CONCEPTS AND SYSTEM QUERY LANGUAGE (2233) Delivery Method Course Course Applicable Year Length Hours CLASSROOM 01/200912/2009 1 0 Credits Recommended University of Phoenix Equivalency 0 TOO FEW HOURS 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0 2247 EFT HISTORY - DISABILITY SELF-PACED 01/200912/2009 2256 MEMBER SERVICE WORKBENCH - MSW SUBS/MEMB SCREENS TRAINING FOR CSPS/SCS (2256) SELF-PACED 01/200912/2009 0.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 17.5 0 0 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 2263 OUTPATIENT SURGERY AND FACILITIES 2271 QUALITY ACADEMY: BASIC QUALITY TRAINING CLASSROOM 01/200912/2009 2272 QUALITY ACADEMY: QUALITY RESULTS PROCESSTOOLS AND TECHNIQUES FOR TEAM FACILITATION CLASSROOM 01/200912/2009 17.5 17.5 1 2273 PRICING MEDICAL CLAIMS I CLASSROOM 01/200912/2009 2 0 0 CLASSROOM 01/200912/2009 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 3 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 24 24 1.5 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 2274 2276 2277 2279 PRICING MEDICAL CLAIMS II EZENROLL TRAINING (2276) NORTH CENTRAL ALC ADMINISTRATION TRAINING QUALITY ANALYST TRAINING PROGRAM 2281 INPATIENT/OUTPATIENT HOSPITAL REFRESHER CLASSROOM 01/200912/2009 2305 AETNATRAK - FULFILLMENT ORDERING SYSTEM (2305) SELF-PACED 01/201012/2010 0.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 0.5 0 0 TOO FEW HOURS 2307 2314 HMO TRAINING FOR NON-ACS STAFF DAF DATA ACCESS FACILITY (2314) 2319 TRADITIONAL PRECERTIFICATION(2319) SELF-PACED 01/201012/2010 2326 WORK SPACE CHANGES VIA E.SERVICE CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 6 0 0 NON-ACADEMIC 2344 2348 FIRST CALL RESOLUTION - AWARENESS (2344) TRADITIONAL CLAIM SYSTEM OVERVIEW Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 2349 BIS HMO SC CLASS - CSP TO CBS CLASSROOM 01/200912/2009 64 64 4 INTERDISCIPLINARY/ ELECTIVE 2350 BIS KANSAS EXCEPTIONS TRAINING CLASSROOM 01/200912/2009 8 8 0.5 INTERDISCIPLINARY/ ELECTIVE 2379 MEDICAL SERVICES - REGIONAL ROLLOUT (2379) CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC 2384 GOLDEN MEDICARE INPATIENT CLAIM PROCESSING, HMO CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC 2386 GOLDEN MEDICARE OUTPATIENT CLAIM PROCESSING, HMO CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 16 16 1 INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 72 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 1.5 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 16 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0 0 0 TOO FEW HOURS 2389 2443 2453 2467 2473 2481 2483 2485 2497 2500 ASO L&P ILINC SOFT SKILLS (2389) ADVANCE DIRECTIVES (2443) EXISTING TRADITIONAL CBS TO HMO CBS RBCO INPATIENT HOSPITAL TRAINING (2467) MANAGED CARE MONITOR USER GUIDE (2473) COB REFRESHER ACAS THERAPY AUTOMATION (2483) KEEPING AND MAKING THE COMMITMENT COMPLAINTS & APPEALS TRAINING QUIMP REFRESHER COURSES 2511 ARL-KEEPING THE COMMITMENT 2519 IN-NETWORK DEDUCTIBLE AND PERCENTAGE COPAY FOR CBSS, HMO (2519) 2522 ARL-REACHING FOR THE STARS 2538 DENTAL DELAYED CLAIM INTEREST CLASSROOM 01/200912/2009 2547 ORACLE ACCOUNTS RECEIVABLE: TRAINING FOR EXPERIENCED PREMIUM RECONCILIATION ANALYSTS - DAY 1 CLASSROOM 01/200912/2009 Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 2548 ORACLE ACCOUNTS RECEIVABLE: TRAINING FOR EXPERIENCED PREMIUM RECONCILIATION ANALYSTS - DAY 2 CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 2549 ORACLE ACCOUNTS RECEIVABLE: TRAINING FOR EXPERIENCED PREMIUM RECONCILIATION ANALYSTS - DAY 3 CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 2550 ORACLE ACCOUNTS RECEIVABLE: TRAINING FOR EXPERIENCED PREMIUM RECONCILIATION ANALYSTS - DAY 4 CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 24 24 1.5 INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 360 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 2552 2573 RBCO TRAIN THE TRAINER SKILLS PART I (2552) SCORECARD LOOK & FEEL 2580 DRAFT RESEARCH 2603 MEDICAL SERVICES STRATEGY - CERTIFICATION (2603) 2605 BIS HMO NEW HIRE CBS CLASSROOM 01/200912/2009 2632 ORACLE ACCOUNTS RECEIVABLE: TRAINING FOR EXPERIENCED CONTACT ONE / CUSTOMER SERVICE ASSOCIATES CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 2 0 0 NON-ACADEMIC 2635 HEWITT TRAINING 2636 NATIONAL ACCOUNTS WSF2R SELF-PACED 01/200912/2009 2672 ORACLE ACCOUNTS RECEIVABLE: TRAINING FOR EXPERIENCED CORE AND REGIONAL COLLECTIONS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 2680 ORACLE ACCOUNTS RECEIVABLE: TRAINING FOR EXPERIENCED CORE AND REGIONAL CCU CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 2710 SELECT ACCOUNT GROUP INSURANCE PRODUCT PRE-TEST (2710) SELF-PACED 01/200912/2009 0.2 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC 2711 2712 2713 2715 TESTLINC (2711) URGENT CARE, TRADITIONAL CLAIM (2712) URGENT CARE, TRADITIONAL CSP (2713) EZENROLL INTERNAL USE Course Number 2716 2720 Course Title FIRST CALL RESOLUTION AWARENESS ARL-MANAGED CHOICE PROCESSING 2721 PROVIDER CONTRACT SCREEN INQUIRY 2727 INTERPRETING PRIMARY CARRIER EXPLANATION OF BENEFITS (EOB) (2727) 2736 ARL-TRANSITION CBS TO CSP 2745 MANAGED CARE MONITOR ONLINE TUTORIAL: MODELS (2745) 2750 DIVERSITY - CREATING AN INCLUSIVE PRODUCTIVE WORK ENVIRONMENT (2750) 2759 2762 2765 2810 2824 HMO OVERVIEW - TWO DAY HMO OVERVIEW - FOUR DAY HMO OVERVIEW - LEVEL 2 TRAINING ARL-TRS PLAN SPECIFIC LEARNLINC ADMINISTRATION 2840 NA PSS AETNA HEALTHFUND 2841 NATIONAL ACCOUNTS TRADITIONAL ELR END TO END CHECKLIST 2849 SUBMITTED VIEW, DENTAL (2849) 2866 RBCO NEW HIRE HMO CLAIMS BENEFIT SPECIALISTS (2866) 2873 NATIONAL ACCTS PLAN ADMINISTRATION TRAINING (2873) 2880 2881 2894 RBCO HMO FOUNDATIONS (#2880) RBCO HMO ENROLLMENT (#2881) BIS-TEMP HMO CSP Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 40 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 80 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 1 COMBINABLE CLASSROOM 01/200912/2009 16 16 1 SOCIAL SCIENCE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 SELF-PACED 01/200912/2009 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 400 0 0 CLASSROOM 01/200912/2009 35 35 2 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 224 0 0 NON-ACADEMIC Course Number 2906 2907 Course Title DELETING & SEGMENTING EXPENSE LINES (2906) NY HCRA SURCHARGE (2907) Delivery Method Course Course Applicable Year Length Hours SELF-PACED 01/201012/2010 SELF-PACED 01/200912/2009 1 Credits Recommended University of Phoenix Equivalency 0 TOO FEW HOURS 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0.5 0 2911 ISO AETNA HEALTH FUND BASICS SELF-PACED 01/200912/2009 2917 NAPSS OE HMO PAPER SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 7.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 320 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 12 12 0.5 INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 3 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 15 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC 2918 3658 3667 3668 3669 USE CASE WORKSHOP (2918) PHASE 2-ACAS THERAPY ENHANCEMENT( 3658) NAPSS SOURCE ONE REFRESHER TRAINING NAPSS SOURCE ONE NEW USER TRAINING SOURCE ONE NEW USER TRAINING 3673 RBCO HMO NEW HIRE CSP TRAINING (3673) 3677 PROFESSIONAL SALES NEGOTIATIONS TRAINING (3677) 3679 3686 DENTAL REFERRAL GUIDELINES HMO PRODUCT/GEBAR 3687 PHC MAPPING 3708 JACKSONVILLE TSU ORAL SURGERY WORKFLOW TRAINING 3713 3715 3732 ACS INCENTIVE PROGRAM COVERAGE CARD INQUIRY (CCI) FOR CSPS RATES INQUIRY REPORTING TOOL 3733 RATES INQUIRY TRACKING TOOL 3750 ON TARGET WITH PERFORMANCE MANAGEMENT (3750) Course Number 3771 Course Title ADM - VENDOR MANAGEMENT PART 2 20030115.SR.1 Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 3783 ARL-TC OC PROCESSING CLASSROOM 01/200912/2009 40 0 0 NON-ACADEMIC 3791 NEW HIRE CUSTOMER SERVICE PROFESSIONAL, TRADITIONAL CLASSROOM 01/200912/2009 480 0 0 NON-ACADEMIC 3806 REINFORCEMENT-BASED LEADERSHIP FOR REGIONAL BUSINESSES CUSTOMER OPERATIONS (3806) CLASSROOM 01/200912/2009 24 24 1.5 INTERDISCIPLINARY/ ELECTIVE 3809 DENTAL DMO OVERVIEW (3809) CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC 3831 RUMBA MISSION: HMO ENROLLMENT CHANGES (3831) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 16 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 14 0 0 SELF-PACED 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 120 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 3832 3833 3839 3840 3841 3843 NAPSS E.PUBLISHING HMO FUNDING ARRANGEMENTS (3833) MD DSR CSR TRAINING #3839 CONSOLIDATED BILLING (3840) MD DSR NEW HIRE #3841 KEY/SELECT (MMA) CLIENT SERVICE TEAM 3844 RBCO TESTLINC FOR TRAINERS (3844) SELF-PACED 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 3855 PERSONAL CHANGE MANAGEMENT FOR MANAGERS CLASSROOM 01/200912/2009 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 3857 HIPAA PRIVACY DMD (3857) SELF-PACED 01/201012/2010 1.5 0 0 SELF-PACED 01/201012/2010 16 16 0.5 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 2 0 0 SELF-PACED 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 3862 ISO HMO E.PUBLISHING (3862) 3865 RISK ADJUSTMENT PROCESSING SYSTEM (RAPS) 3866 RAPS-RISK ADJUSTMENT PROCESSING SYSTEM (3866) 3867 3870 CLEAR CLAIM CONNECTION+ NACO LEARNLINC REFRESHER LEVEL 1 (3870) Course Number 3875 3881 Course Title EC EDI 834 TECHNICAL TRAINING NISS REPORTING Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 28 0 0 CLASSROOM 01/200912/2009 2.5 2.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 3883 SECURED PHYSICIAN WEB SITE DEMONSTRATION SELF-PACED 01/200912/2009 3890 HMO PRE-EXISTING CONDITIONS (PXC) RIDER TRAINING (3890) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 CLASSROOM 01/200912/2009 5 5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 2.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 160 0 0 CLASSROOM 01/200912/2009 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 3895 HRIS ORGANIZATION HIERARCHY (3895) 3896 WEQ FUNCTION FOR LONG TERM CARE SIR IMAGING 3913 NEW BUSINESS LIFE CYCLE (3913) 3916 STRATEGIC CONTRACT MANAGER 101 - SOUTHERN CALIFORNIA 3921 PHARMACY TRAINING FOR MIDDLE MARKET SALES SUPPORT AND UNDERWRITING 3931 MIDDLE MARKET SALES SUPPORT NEW HIRE TRAINING 3932 IMAGING REPORTS & WORKFLOW FOR LONG TERM CARE 3953 HIPAA PRIVACY (3953) SELF-PACED 01/201012/2010 3954 HIPAA 835 SYSTEM ENHANCEMENTS FOR CSPS (3954) SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS 3955 HIPAA 835 SYSTEM ENHANCEMENTS FOR CBSS (3955) CLASSROOM 01/200912/2009 3 0 0 3956 HIPAA 835 SYSTEM ENHANCEMENTS FOR COB (3956) CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 4011 ACHIEVING PROFITABLE GROWTH PROGRAM (4011) CLASSROOM 01/200912/2009 18 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4023 PRIVACY MANAGER TRAINING (4023) SELF-PACED 01/201012/2010 5 5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4024 CATS TRAINING MODULE I - SECURITY ACCESS, NAVIGATING, & SEARCHING IN CATS (4024) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 4054 SIR IMAGING FOR LIFE & BENEFICIARY MANAGEMENT CLASSROOM 01/200912/2009 8 0 0 4071 LONG TERM CARE NEW SYSTEM: TRAIN THE TRAINER CLASSROOM 01/200912/2009 4 4 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE Course Number Course Title 4074 TEAM SERVICES INTRODUCTION 4085 PROFITABLE GROWTH THROUGH EFFECTIVE MARKETING 4088 WAGE HOUR COMPLIANCE AND TIME REPORTING FOR MANAGERS (4088) 4089 TIME REPORTING FOR NON-EXEMPT AND HOURLY EMPLOYEES (4089) 4090 GROUP INSURANCE HIPAA & PRIVACY TRAINING (4090) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 21 21 1 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4102 TRADITIONAL TRUST PBC CLASSROOM 01/200912/2009 4103 SOURCE ONE ID CARD QR PROCESS CLASSROOM 01/200912/2009 1 0 0 4104 GROUP INSURANCE LIFE RATING MODEL CLASSROOM 01/200912/2009 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 4105 GROUP INSURANCE LTD RENEWAL UNDERWRITING TRAINING CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4126 ADS SHORT TERM DISABILITY NEW HIRE TRAINING (4126) CLASSROOM 01/200912/2009 200 0 0 4127 TRAIN THE TRAINER - LTCAS SYSTEM IMPLEMENTATION CLASSROOM 01/200912/2009 4 4 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 4134 INDIVIDUAL, SMALL GROUP AND MEDICAID MARKETS BROKER LIASON TRAINING (4134) CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC 4137 HIPAA 835 SYSTEM ENHANCEMENTS FOR CBSS (4137) SELF-PACED 01/200912/2009 3 0 0 NON-ACADEMIC 4140 HIPAA 835 SYSTEM ENHANCEMENTS FOR COB (4140) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 4151 RBCO MIDDLE MARKET ISO TRUST DRAFTING (4151) SELF-PACED 01/200912/2009 77 0 0 NON-ACADEMIC 4162 AETNA HEALTH ANALYTICS SAS USER GROUP (4162) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 4176 ORTHODONTIC REPETITIVE PAYMENTS (ORP) TRAINING (4176) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 CLASSROOM 01/200912/2009 16 16 1 TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 400 0 0 NON-ACADEMIC 4183 AETNA CHOICE POS II - CLAIMS (4183) 4193 MANAGING CORPORATE REPUTATION (4193) 4195 NACO HMO CUSTOMER SERVICE NEW HIRE TRAINING(4195) Course Number Course Title 4203 RAPS-RISK ADJUSTMENT PROCESSING SYSTEMENROLLMENT ERROR CORRECTION (4203) 4216 CATS TRAINING MODULE II - PROCESS, ROUTE, ADD, IMAGE, AND DIARY IN CATS (4216) 4217 MM REMITTANCE IMAGING (ILIAD ONLINE BROWSER) (4217) 4218 NACO AETNA NAVIGATOR (4218) 4222 NETBUS OVERVIEW-NO. AND SO. CALIFORNIA 4225 NA ACCOUNT EXECUTIVE TRAINING CONFERENCE (4225) 4226 CPE AETNA HEALTHFUND & RX INTEGRATION TRAIN-THE-TRAINER Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 2.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 60 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1.5 0 0 4227 PROVIDER SERVICES REFERRAL TRAINING (4227) SELF-PACED 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 4245 RAPS-RISK ADJUSTMENT PROCESSING SYSTEM PROVIDER ERROR CORRECTION (4245) SELF-PACED 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4246 SRM BASICS FOR MIDDLE MARKET SALES CONSULTANTS CLASSROOM 01/200912/2009 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4248 AETNA VOICE ADVANTAGE TRAINING (4248) SELF-PACED 01/200912/2009 0.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 NON-ACADEMIC 4258 HMO COB INPUT SCREEN TRAINING(4258) 4259 LEGISLATION - OLR TRAINING (4259) 4260 HIPAA 835 JULY ENHANCEMENTS TRAINING FOR CBS (4260) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4261 HIPAA 835 JULY ENHANCEMENTS TRAINING FOR CSP (4261) SELF-PACED 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4263 RBCO PSS REACH FOR THE STARS (4263) CLASSROOM 01/200912/2009 8 8 0.5 INTERDISCIPLINARY/ ELECTIVE 4269 ACAS MULTIPLE OVERRIDES (4269) SELF-PACED 01/201012/2010 1 0 0 4281 KEY ACCOUNT ACCOUNT MANAGER INSTALLATION TRAINING CLASSROOM 01/200912/2009 20 20 1 CLASSROOM 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE 4297 PADU OVERVIEW 4302 NACO DIVERSITY- FOLLOW-UP FOR NAT'L ACCTS (4302) NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE Course Number Course Title 4303 EA OVERVIEW 4309 NETWORK FRAUD AWARENESS TRAINING-WEST REGION 4311 SPECIAL SERVICES MANAGEMENT TRAINING FOR ELIGIBILITY 4313 CAQH- MA AND NH 4323 DUPLICATE CLAIM TRAINING 4326 RAPS (RISK ADJUSTMENT PROCESSING SYSTEM) GENERAL OVERVIEW (4326) 4338 4339 POWERFUL EXECUTIVE PRESENTATIONS (4338) CLEAR CLAIM CONNECTION- SOUTHEAST REGION 4368 CREATING CLARITY & FOCUS, NORTHEAST 4378 NACO TAMPA-COB VERIFICATION & WORK FLOW (4378) 4382 4391 4391 R & C NON-PAR PROVIDER REDUCTION (4382) INTRODUCTION TO LONG TERM DISABILITY (4391) INTRODUCTION TO LONG TERM DISABILITY (4391) 4392 INTRODUCTION TO SHORT TERM DISABILITY (4392) 4394 KEY ACCOUNT ACCOUNT MANAGER RENEWAL TRAINING 4401 VOLUNTARY LIFE Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2.5 0 0 CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 SELF-PACED 01/200912/2009 1 1 COMBINABLE TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 16 16 1 COMMUNICATION ARTS CLASSROOM 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 16 16 1 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 32 0 0 nON-ACADEMIC SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.8 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.8 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 20 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4403 MANAGING PERFORMANCE PROBLEMS (4403) SELF-PACED 01/200912/2009 4403 MANAGING PERFORMANCE PROBLEMS (4403) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4405 LONG TERM DISABILITY (LTD) CONTRACT AND SERVICES (4405) SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4417 NERVE CONDUCTION SEMINAR CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC Course Number 4425 4435 4436 Course Title NORTH CENTRAL CLEAR CLAIM CONNECTION & AST STAY CURRENT - GET A LEG UP ON HIPAA IDENTITY THEFT Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 CLASSROOM 01/200912/2009 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE INTERDISCIPLINARY/ ELECTIVE 4440 START TO FINISH - NORTH CENTRAL CLASSROOM 01/200912/2009 4448 SMART FRONT END WEB - NORTH CENTRAL CLASSROOM 01/200912/2009 1 1 COMBINABLE 4467 AETNA HEALTHFUND FAMILY OF PRODUCTS WEBCAST SELF-PACED 01/201012/2010 2 0 0 4468 MANAGING DIVERSITY, VALUING DIFFERENCE (4468) SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 4472 LONG TERM DISABILITY CORE AND BUY UP UNDERWRITING CLASSROOM 01/200912/2009 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4474 DB2 - ADVANCED (4474) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 4482 INDIVIDUAL, SMALL GROUP AND MEDICAID MARKETS QUOTING AND RENEWAL SYSTEM TRAINING (4482) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 24 24 1.5 INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 16 16 1 INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 3 0 0 SELF-PACED 01/200912/2009 3 3 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 16 16 1 COMMUNICATION ARTS 4487 4489 4494 4498 UNDERSTANDING PHARMACY TERMS (4487) TRAIN THE TRAINER (4489) ZZZZZZZZZZZ HMO - BALANCE BILLING (4498) 4499 GROUP LIFE & DISABILITY MANUAL RATES & RISK 4502 HMO COB JULY 2003 SYSTEM ENHANCEMENT (4502) 4504 NACO NATIONAL ACCOUNTS LEVEL II ILINC TTT (4504) 4505 VOLUNTARY AND SUPPLEMENTAL GROUP LIFE INSURANCE PRODUCTS (4505) 4509 M-A NETWORK REFERENCE TOOL 4518 EFFECTIVE PRESENTATION SKILLS NA FIELD & SERVICE - 4518 Course Number Course Title 4519 DB2 APPLICATION PROGRAMMING FOR JAVA PROGRAMMERS Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 4520 SHORT TERM DISABILITY (STD) CONTRACT AND SERVICES (4520) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 4522 VOCATIONAL REHABILITATION INTRODUCTION (4522) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4556 JAVA - ADVANCED JAVA PROGRAMMING (4556) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 4578 RBCO NEW HIRE MEDICARE ADVANTAGE FOR CLAIMS BENEFIT SPECIALISTS (4578) CLASSROOM 01/200912/2009 480 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4582 LINKING DIVERSITY TO BUSINESS PERFORMANCE 4597 EPDB PROVIDER BUSINESS GROUP (CAPITATED PROVIDER INQUIRY)(4597 ) 4609 4610 4613 STRATEGIC CONTRACTS PRICER A (4609) STATE OF HAWAII/MDX HAWAII SYSTEMS TRAINING DENIAL LETTER TRAINING WORKSHOP 4616 TITLE 10 CALIFORNIA COMPLIANCE TRAINING CLASSROOM 01/200912/2009 4617 NEGOTIATING SUCCESSFUL SOLUTIONS CLASSROOM 01/200912/2009 12 12 0.5 INTERDISCIPLINARY/ ELECTIVE 4620 CREATING CLARITY & FOCUS, SOUTHWEST CLASSROOM 01/200912/2009 16 16 1 INTERDISCIPLINARY/ ELECTIVE 4628 SE REGION PDS/CM TRAINING SESSION CLASSROOM 01/200912/2009 5 0 0 4629 PREMIUM WAIVER INTRODUCTION AND REDESIGN (4629) SELF-PACED 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 CLASSROOM 01/200912/2009 6 6 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4630 4631 4632 AETNA RISK MANAGEMENT (4630) HSS DRG/APC GROUPERS (4631) AETNA NAVIGATOR TRAINING FOR CSP'S (4632) 4633 SE REGION MCAP EFFECTIVENESS TRAINING 4634 SE REGION NETWORK SMART FRONT END TRAINING Course Number 4637 Course Title AEXCEL PRODUCT TRAINING - SOUTHWEST REGION Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE 4638 AETNA EMPLOYEE SAFETY (4638) SELF-PACED 01/201012/2010 4643 AETNA ERGONOMICS (4643) SELF-PACED 01/201012/2010 4654 MODULE 1: ARTICULATING ARCHITECTURE GOALS AND SERVICES CLASSROOM 01/200912/2009 8 8 0.5 CLASSROOM 01/200912/2009 16 0 0 CLASSROOM 01/200912/2009 16 16 1 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 4655 MODULE 2: CONSULTING SKILLS FOR ARCHITECTS 4660 MODULE 3: ARCHITECT/CLIENT ENGAGEMENT MANAGEMENT 4661 AEXCEL (4661) 4662 AETNA HEALTHFUND WITH DENTAL/ AETNA DENTALFUND (4662) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 4665 AETNA HEALTHFUND: A CONSUMER-DIRECTED PLAN (4665) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 4669 MILLIMAN CARE GUIDELINES RECOVERY FACILITY, HOME CARE AND DISCHARGE PLANNING #4669 CLASSROOM 01/200912/2009 8 8 0.5 INTERDISCIPLINARY/ ELECTIVE 4694 COST BENEFIT ANALYSIS FORM - SCM CLASSROOM 01/200912/2009 0.5 0 0 TOO FEW HOURS 4698 AUDIT POLICY, PROCEDURE AND TOOLS WORKSHOP CLASSROOM 01/200912/2009 6 6 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 7.5 7.5 0.5 INTERDISCIPLINARY/ ELECTIVE 4710 MEDICARE CLASSROOM 01/200912/2009 4711 SMART FRONT END ENHANCEMENTS - SEPTEMBER 2003 SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS 4712 EPDB/SFE ENHANCEMENT TRAINING 4714 BENEFIT COVERAGE WORKFLOW 4716 QUALITY INTERACTIONS: A PATIENT-BASED APPROACH TO CROSS-CULTURAL CARE (4716) 4725 NONPARTICIPATING FACILITY FEE SCHEDULE (4725) 4727 4730 NETBUS OVERVIEW FAMILY ID CARDS (4730) Course Number Course Title 4733 LTC NEW HIRE ORIENTATION 4742 PLAN ADMINISTRATION & ASSESSMENT TOOL (PAAT) (4742) 4752 CORONARY ARTERY DISEASE FUNDAMENTALS #4752 4753 HEALTH CARE PROFESSIONAL TOOLKIT INTRO WEST REGION 4754 SMALL GROUP LIFE AND DISABILITY PACKAGED PRODUCT (4754) 4761 DISABILITY TELEPHONE SKILLS 4762 PRECERTIFICATION PROCEDURES WHEN AETNA PAYS SECONDARY (4762) 4763 CALIFORNIA HMO/MEDICARE MEMBER/PROVIDER REQUEST FOR A PCP CHANGE (4763) 4768 CUSTOMER SERVICE QUALITY CERTIFICATION (DENTAL PRODUCT) (4768) 4769 CUSTOMER SERVICE QUALITY CERTIFICATION (TRADITIONAL PRODUCT) (4769) 4770 CUSTOMER SERVICE QUALITY CERTIFICATION (HMO PRODUCT) (4770) 4771 CUSTOMER SERVICE QUALITY CERTIFICATION (GENERAL KNOWLEDGE) (4771) 4784 4806 4807 ACAS OVERPAYMENT RECOVERY (4784) NETWORK REFERENCE TOOL/PDS PREMIUM WAIVER - DISABILITY Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 4 0 0 SELF-PACED 01/200912/2009 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 9 9 0.5 PHYSICAL/BIOLOGICAL SCIENCE CLASSROOM 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4808 CCI OVERVIEW FOR LIFE CLAIMS CLASSROOM 01/200912/2009 4809 LIFE CLAIM SYSTEM TRAINING CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4810 PERFORMANCE BASED OBJECTIVES (4810) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4811 FRONT-END ANALYSIS (4811) SELF-PACED 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4816 SCM NETWORK TRAINING CLASSROOM 01/200912/2009 16 0 0 NON-ACADEMIC Course Number 4823 4828 Course Title PHYSICIAN SETTLEMENT OVERVIEW BENEFICIARY DETERMINATION Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 4 4 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE NON-ACADEMIC 4829 PROOF OF DEATH CLASSROOM 01/200912/2009 4831 DEMO OF PHYSICIAN WEBSITE ON WEBCAST CLASSROOM 01/200912/2009 1 0 0 SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS 4850 RETIREE MARKETS - NEW PRODUCTS (4850) 4852 CLINICAL DURATION GUIDELINES ENHANCEMENT (4852) SELF-PACED 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4857 NACO AETNA QUALITY BASIC TRAINING AND PROCESS IMPROVEMENT (4857) CLASSROOM 01/200912/2009 24 24 1.5 INTERDISCIPLINARY/ ELECTIVE 4861 FUNERAL HOME ASSIGNMENTS & REASSIGNMENTS CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4863 FINE TUNING THE HEALTH DELIVERY MATRIX CLASSROOM 01/200912/2009 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4867 LTC SALES SPECIALIST ORIENTATION CLASSROOM 01/200912/2009 86 0 0 4873 NC NETWORK PROVIDER BUSINESS GROUPINGS CLASSROOM 01/200912/2009 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 4881 MEDICARE RELATED BENEFITS/GOVERNMENT EXCLUSION FACILITY AUTOMATION (4881) SELF-PACED 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4886 NACO NEW HIRE CLAIM BENEFIT SPECIALIST, HMO (4886) CLASSROOM 01/200912/2009 480 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 240 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 240 0 0 4891 NACO TRADITIONAL CBS TO HMO CBS (4891) 4918 DNCM NEW HIRE #4918 4937 INTERNAL AUDIT POLICY AND PROCEDURE / AUDIT TOOL CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 4938 INTERNAL AUDIT POLICY AND PROCEDURE / AUDIT TOOL CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4939 INTERNAL AUDIT POLICY AND PROCEDURE / AUDIT TOOL CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4941 MILLIMAN GENERAL RECOVERY AND LONG TERM ACUTE CARE HOSPITAL (LTACH) GUIDELINES (4941) CLASSROOM 01/200912/2009 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4943 FSA INTEGRATION/ AETNA AUTODEBIT (4943) SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS Course Number Course Title 4949 AEXCEL CSP II (4949) 4956 NACO NATIONAL ACCOUNTS TESTLINC BASICS (4956) Delivery Method Course Course Applicable Year Length Hours SELF-PACED 01/200912/2009 SELF-PACED 01/200912/2009 1 Credits Recommended University of Phoenix Equivalency 0 TOO FEW HOURS 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0.5 0 4961 TEXAS PROMPT PAY(4961) SELF-PACED 01/201012/2010 4963 PHYSICIAN OFFICE SEMINAR PRESENTATION CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4965 CASE MANAGEMENT TRAINING CLASSROOM 01/200912/2009 8 8 0.5 INTERDISCIPLINARY/ ELECTIVE 4966 CLEAN/UNCLEAN DETERMINATION (4966) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4970 SAT AHP FACILITY CONTRACT REFRESHER CLASSROOM 01/200912/2009 2 0 0 4976 FINANCIAL TRAINING FOR NATIONAL ACCOUNTS SALES CONSULTANTS CLASSROOM 01/200912/2009 3 3 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 4977 FINANCIAL EXERCISES FOR NATIONAL ACCOUNT SALES CONSULTANTS CLASSROOM 01/200912/2009 3.5 3.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4978 EMPLOYEE SURVEY--HR FOCUS GROUP (4978) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 16 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 480 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.75 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 4981 SALES BASIC TRAINING 4982 NACO NATIONAL ACCOUNTS NEW HIRE SERVICE CONSULTANT TRADITIONAL (4982) 4996 AETNA HEALTHFUND (INTEGRATED WITH DENTAL) PROCESSING (4996) 4997 INTEGRATED HEALTH AND DISABILITY FOR PM (4997) 4999 FLOATING ACCUMULATORS (4999) 5000 SOAP NOTES 5002 INDIVIDUAL, SMALL GROUP AND MEDICAID MARKETS ONLINE TRAINING GAMES (5002) 5007 5007 5010 SCORECARD CLINIC FOR MANAGERS (5007) SCORECARD CLINIC FOR MANAGERS (5007) MANAGERIAL COURAGE Course Number 5011 Course Title MID-ATLANTIC REGION - PM NEW HIRE ORIENTATION Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 5014 EXECUTIVE MEDIA SKILLS WORKSHOP (5014) CLASSROOM 01/200912/2009 5023 NACO CSP TOOLBOX (5023) CLASSROOM 01/200912/2009 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 5029 AHF 2004 UPDATES - OVERVIEW SESSION CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 5038 TEAMBUILDING WITH THE MBTI CLASSROOM 01/200912/2009 8 8 0.5 INTERDISCIPLINARY/ ELECTIVE 5039 PAR PROVIDER TRAINING FOR PDS CLASSROOM 01/200912/2009 28 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 21 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 7 0 0 NON-ACADEMIC 3 0 0 NON-ACADEMIC 5040 COORDINATION OF BENEFITS 5047 GROUP INSURANCE TRAINING WEBSITE DEMONSTRATION 5053 5054 DATA ACCESS FACILITY 5053 SCM OVERVIEW 5060 EPDB FOR PROVIDER SOLUTIONS TEAM (5060) CLASSROOM 01/200912/2009 5063 AEXCEL CERTFICATION - NA MANAGERS, SVP'S, VP'S OF CLIENT MANAGEMENT, AND ACCOUNT EXECUTIVES CLASSROOM 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 16 16 1 INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 5065 5066 5070 5073 HMO CONTRACT ENTRY EWM/PDS NORTH CENTRAL PDS TRANSITION TO DALLAS SCM RELEASE TRAINING 5076 UNDERWRITING A LARGE GROUP LTD 5077 SPECIFYING AND DEFINING CLIENT REQUIREMENTS (5077) 5092 SITUATIONAL NEGOTIATION SKILLS FOR MIDDLE MARKET UNDERWRITERS (5092) 5113 CONSOLIDATED BILLING ARRT & ORACLE (5113) Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency INTERDISCIPLINARY/ ELECTIVE 5115 MILLIMAN FOR CLINICAL PRECERT CLASSROOM 01/200912/2009 4 4 COMBINABLE 5122 NACO AETNA HEALTHFUND (AHF) TRAINING (5122) CLASSROOM 01/200912/2009 4 0 0 5144 BILL PACKAGE MAINTENANCE (PLAN SPONSOR APPLICATION) (5144) SELF-PACED 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 5161 FAMILY MEDICAL LEAVE ACT (FMLA) (5161) SELF-PACED 01/201012/2010 5162 MD STD ANALYST NEW HIRE CLASSROOM 01/200912/2009 240 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2.5 0 0 5170 5181 5184 5187 2004 PRODUCT ENHANCEMENTS (5170) PRESENTATION EXCELLENCE PBG INQUIRY TRAINING CMA CALL PROGRAM REVIEW 5201 CULTURAL COMPETENCY (5201) CLASSROOM 01/200912/2009 8 8 0.5 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 5202 CASE MANAGEMENT ASSESSMENT PROCESS (5202) CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 5204 FEE SCHEDULE STRATEGY POLICY TRAINING CLASSROOM 01/200912/2009 1.5 0 0 CLASSROOM 01/200912/2009 24 24 1.5 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 160 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 10 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC 5205 5207 TOTAL SERVICE EXPERIENCE #5205 NEW HIRE TRAINING 5208 INTRO TO AETNA'S LONG TERM CARE 5212 DEVELOPMENT PLANNING CLINIC (5212) HAS BEEN RETIRED 5216 CM PRE-ADMISSION CALL PROGRAM 5221 HOSPITAL SERVICE AGREEMENT - START TO FINISH 5222 FIRST IMPRESSIONS (5222) 5227 AETNA HEALTHFUND HEALTH REIMBURSEMENT ARRANGEMENT (HRA) REFRESHER SESSION Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 5234 DENTAL ELECTRONIC ATTACHMENT VENDORS TRAINING (5234) SELF-PACED 01/200912/2009 0.25 0 0 TOO FEW HOURS 5250 EPDB RELEASE TRAINING CLASSROOM 01/200912/2009 16 0 0 CLASSROOM 01/200912/2009 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 12 12 0.5 INTERDISCIPLINARY/ ELECTIVE 5229 AETNA HEALTHFUND INFORMATION - SESSION 3 5270 PBG INQUIRY TRAINING-WEST REGION 5288 PROPOSAL WRITING FOR NASS (5288) CLASSROOM 01/200912/2009 5295 FIELD OFFICE SAFETY SELF INSPECTION (5295) SELF-PACED 01/200912/2009 1 0 0 5298 DIRECT ACCESS- SPECIALIST AS PRINCIPAL PHYSICIAN AND/OR PCP-SOUTHWEST REGION CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 5307 HEALTH PRICING & UNDERWRITING TOPICS PRESENTATION CLASSROOM 01/200912/2009 2.5 0 0 NON-ACADEMIC 5320 e.PLAN SPONSOR MONITOR SELFPACEDCONFERENCE (5320) CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 2.5 0 0 SELF-PACED 01/201012/2010 4 4 COMBINABLE CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 8 0.5 INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 40 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE 5322 5323 5324 5331 COMPLETING A TIMESHEET IN PLANVIEW (5322) SHORT TERM CASE MANAGEMENT MATERNITY DE NOTIFICATION PROCESS AETNA MEDICAL CAPITATION- SOUTHEAST REGION 5339 EMPLOYEE RELATIONS CLINIC - BASICS (5339) 5342 AETNA MEDICAL CAP PROVIDER BUSINESS GROUP INQUIRY TRAINING - SWR 5354 AETRX BASICS FOR MEMBER SERVICES 5377 MIDDLE MARKET SALES AND SERVICE - NEW HIRE WITH INDUSTRY EXPERIENCE (5377) 5382 CROSS-TRAINING PM SYSTEMS/PRODUCTS (5382) 5386 PHL CROSS TRAINING 5388 FEDERAL EMPLOYEES HEALTH BENEFITS PROGRAM OVERVIEW NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 5399 E.PLAN SPONSOR MONITOR TUTORIAL (5399) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 5400 WEST REGION WOODLAND HILLS - ACAS FOR PATIENT MANAGEMENT CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.3 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 SELF-PACED 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 5433 AETNA STANDARD TABLE UPDATE (5433) 5436 NACO AEXCEL AND AEXCEL PLUS PRODUCT REFRESHER (5436) 5443 BI RUMBA SCRIPTING (5443) 5453 SE PM UPDATE ON TYPE II DIABETS; DIAGNOSIS, PATHOGENESIS, AND TREATMENT 5454 e.PSM SELF-PACEDCONFERENCE - TAPED SESSION (5454) 5458 ENTERPRISE ARCHITECTURE TRAINING (5458) 5474 AIS PROJECT GOVERNANCE - TBT (5474) SELF-PACED 01/201012/2010 5480 COMPLAINTS & APPEALS POLICY TRAINING (5480) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 SELF-PACED 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 5498 5504 5509 STRATEGIC PLANNING WORKSHOP BOILERPLATE (5504) EFFECTIVE MEETING MANAGEMENT (5509) 5510 BP KNOWLEDGE TRANSFER CLASSROOM 01/200912/2009 5513 OUTPATIENT PEDIATRIC REHABILITATION CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 5514 NACO NATIONAL ACCOUNTS TRAD NEW HIRE CBS (5514) CLASSROOM 01/200912/2009 480 0 0 5526 PROFITABLE GROWTH THROUGH EFFECTIVE MARKETING - TBT VERSION SELF-PACED 01/201012/2010 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 1 0 0 SELF-PACED 01/200912/2009 12 12 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC 5528 APPEALS AND CLAIM FIDUCIARY TUTORIAL (5528) 5546 HMO COLLABORATION: A FRAMEWORK FOR SUCCESS 5556 MANAGING RISK IN MANAGED CARE CONTRACTS Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 5567 PRIDE CAPABILITY DEVELOPMENT PROGRAM CLASSROOM 01/200912/2009 15 15 1 INTERDISCIPLINARY/ ELECTIVE 5573 NORTH CENTRAL AVA AWARENESS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 16 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 16 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 SELF-PACED 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 82.5 82.5 2.5 INTERDISCIPLINARY/ ELECTIVE NON-ACADEMIC 5574 5578 SOURCE ONE DIRECT CARD VIEWER (5574) E.PUB TESTER TRAINING PHASE ONE (5578) 5580 E.PUB TESTER TRAINING PHASE TWO (5580) 5592 ACAS/MSW FOR PATIENT MANAGEMENT (5592) RICH-DED 5596 THE FUNDAMENTALS OF DISABILITY INSURANCE (5596) 5597 RBCO ISO EZLINK INSTALLATION (5597) SELF-PACED 01/200912/2009 5601 ADS INTAKE ANALYST NEW HIRE TRAINING #5601 CLASSROOM 01/200912/2009 120 0 0 SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 5602 5603 DEPENDENT ELIGIBILITY TRAINING (5602) SEXUAL HARASSMENT 5622 GROUP INSURANCE STATE CASH TRAINING (5622) SELF-PACED 01/201012/2010 5624 EXPLORING AETNA FOR PDS (5624) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 16 16 1 INTERDISCIPLINARY/ ELECTIVE 5625 5626 5627 EPDB INQUIRY TRAINING FOR PDS (5625) AEXCEL CERTIFICATION - NA LEADERSHIP (5626) MANDATORY REHABILITATION (5627) 5634 SSP PHASE II ORIENTATION CLASSROOM 01/200912/2009 5637 INDIVIDUAL, SMALL GROUP AND MEDICAID MARKETS GEBAR APPLICATION FOR UNDERWRITING (5637) SELF-PACED 01/201012/2010 2 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0.3 0 0 TOO FEW HOURS 5640 5642 INTERGRATED DEPRESSION MANAGEMENT (5640) MEDICARE CORRESPONDENCE Course Number Course Title 5656 ACCOUNT MANAGEMENT - SSO TOOL TRAINING 5657 OPERATIONS CLAIM TEAM LEADS & MANAGERS SSO TOOL TRAINING 5670 RATIONAL REQUISITEPRO (5670) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 5677 HEALTH SAVINGS ACCOUNT (HSA) CLASSROOM 01/200912/2009 5688 FROM STRATEGY TO RESULTS: PROJECT MANAGEMENT AS A STRATEGIC LEADERSHIP SKILL (5688) CLASSROOM 01/200912/2009 8 8 0.5 INTERDISCIPLINARY/ ELECTIVE 5689 THE NUTS & BOLTS OF ENTERAL NUTRITION CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 5692 BARIATRIC SURGERY EXCLUSIONS CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 5693 INFLUENCING MEMBER DECISION MAKING CLASSROOM 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 8 8 0.5 INTERDISCIPLINARY/ ELECTIVE 5695 CASE MANAGEMENT FOR MEDICAL DIRECTORS 5698 PEDIATRIC DIABETES CLASSROOM 01/200912/2009 5699 REDESIGNED PATIENT MANAGMENT WEBSITE OVERVIEW SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 4 4 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 5700 ACUITY TOOL UPDATE 5701 NER COMPASSIONATE CARE TRAINING FOR CM'S (5701) 5705 MILLMAN CRITERIA FOR MD'S SELF-PACED 01/200912/2009 5708 NATIONAL ADVANTAGE PROGRAM 2004 SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 5713 NACO NA MENTORING (5713) CLASSROOM 01/200912/2009 6 0 0 NON-ACADEMIC 5731 THE AETNA CORPORATE CARD, EXPENSES AND YOU (5731) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 5747 PST-AETNA HEALTH FUND REWORK--COMPLETE TRAINING (5747) CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC 5775 HOPP INITIATIVE: DME RENTAL VS PURCHASE (5775) WEST CLASSROOM 01/200912/2009 0.3 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 5790 BENEFIT MANAGEMENT SERVICES (5790) Course Number 5795 Course Title NER COMMUNITY RESOURCES FOR THE CASE MANAGER (5795) 5797 EDISIM 5803 NER COMMUNITY RESOURCES FOR THE ONSITE CASE MANAGER (5803) 5805 5809 5812 PRODUCT ENHANCEMENT BARIATRIC SURGERY EXCLUSION NATIONAL ACCOUNTS MEET & GREET (5812) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 2 0 0 CLASSROOM 01/200912/2009 14 14 0.5 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 5820 INTRODUCTION TO CM SYSTEM (5820) RICH-DED CLASSROOM 01/200912/2009 4 4 COMBINABLE TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE 5824 NA FINANCIAL RENEWAL & ACCOUNTING DELIVERY TRAINING (5824) CLASSROOM 01/200912/2009 35 35 2 INTERDISCIPLINARY/ ELECTIVE 5826 MOD TRAINING FOR KEY GMS CLASSROOM 01/200912/2009 1 0 0 SELF-PACED 01/201012/2010 1 1 COMBINABLE SELF-PACED 01/200912/2009 0.75 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 5841 5860 5872 CMMI OVERVIEW (5841) PROVIDER FRAUD FLAG AUTOMATION (5860) ACCOUNT STRUCTURE REVIEW NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 5873 FUNCTION POINT OVERVIEW (5873) SELF-PACED 01/201012/2010 5878 HMO - NEW PRODUCT (1 WEEK) CLASSROOM 01/200912/2009 40 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 5882 MINI-PROCESSOR TRAINING FOR CSP 5885 MID-ATLANTIC PATIENT MANAGEMENT PRECEPTOR TRAINING 5890 5892 5893 5894 EXTERNAL PRESENTATIONS NETWORK REFERENCE TOOL REVIEW CMU FOLLOW-UP CALCULATIONS -2 NETWORK REVIEW Course Number 5895 5901 5902 5904 5905 5920 5923 University of Phoenix Equivalency 0 0 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 160 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 20 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0 0 0 TOO FEW HOURS 2.5 0 0 NON-ACADEMIC 1 0 0 4 4 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 1 0 0 NON-ACADEMIC 0.5 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 16 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 12 12 0.5 INTERDISCIPLINARY/ ELECTIVE 0 0 0 TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE SERVICE AND SATISFACTION COMMITTEE REVIEW CLASSROOM 01/200912/2009 1 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 SELF-PACED 01/200912/2009 SELF-PACED 01/200912/2009 20 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 SELF-PACED 01/201012/2010 SELF-PACED 01/201012/2010 CLASSROOM 01/200912/2009 SELF-PACED 01/201012/2010 16 THE NURSES ROLE IN ORTHOPEDICS RBCO FSA/HSA CSR TRAINING (5902) PST HOSPITAL TRAINING--TRAD (5904) PST HMO SPECIALTY TRAINING (5905) SCM CAPITATION WIZARD INPUT/INQUIRY GI MM AM INTRO TO EZ LINK VSI OUTLOOK FAX CLIENT 5930 MID-ATLANTIC REGION NETWORK AEXCEL TRAINING 5944 AETNA HEALTHFUND HSA (5944) 5947 HOME HEALTH CARE AND SHORT TERM REHAB FLEX BENEFITS (5947) 5955 Credits Recommended Delivery Method 5928 5954 Course Course Applicable Year Length Hours Course Title PATIENT MANAGEMENT NEW HIRE TRAINING (5954) DATA ARCHIVE AND DELIVERY - 5955 5963 GI MM ACCT MANAGER RENEWAL REVIEW CLASSROOM 01/200912/2009 5964 DIVERSE DISCOVERIES PROGRAM LAUNCH CLASSROOM 01/200912/2009 5965 ORGANIZATIONAL EFFECTIVENESS V NORTH CENTRAL REGION CLASSROOM 01/200912/2009 1 1 1 CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 20 20 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 5967 5975 5996 6001 INTRO TO EZ LINK FOR GI ACCT MANAGERS PST HOMECARE, HMO (5975) ESTIMATE THE COST OF CARE (5996) CRYSTAL REPORTS FOR UNDERWRITERS 1 1 Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 6007 RBCO UNIT WIZARD TRAINING (6007) CLASSROOM 01/200912/2009 16 16 1 INTERDISCIPLINARY/ ELECTIVE 6009 SCM CAP WIZARD - ENTRY ONLY TRAINING CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 18 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 15 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 40 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 SELF-PACED 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 6010 6011 NORTH CENTRAL - PWS ENHANCEMENTS SOUTHWEST REGION - PWS ENHANCEMENTS 6013 NER COST SAVINGS FOR CASE MANAGERS (6013) 6018 MEDICARE OVERVIEW FOR PATIENT MANAGEMENT (6018) 6023 SWR PM IN DEPTH HIPAA TRAINING SELF PACED MODULE 6024 6025 6026 6038 6039 6040 6049 AETNA'S BUSINESS PLANNING PROCESS (6024) EXECUTIVE LEADERSHIP - THE AETNA WAY (6025) URAC REFRESHER TRAINING (6026) WEST MDIS PROCESS FOR BOEING NURSES TEAM PERFORMANCE AUDIT ACTIVITY (6039) NETWORKING ACTIVITY (6040) MEMBER APPEAL LETTER WRITING (#6049) 6050 TEXAS HOMETOWN NETWORKS 6056 FACILITATING A REQUIREMENTS DISCOVERY SESSION (6056) 6080 INTRODUCTION TO LARGE CASE PENSIONS (LCP) (6080) 6091 SMALL GROUP NEW HIRE SALES & SALES SUPPORT FOUNDATIONS (6091) 6092 6108 WEST REGION - PWS ENHANCEMENTS CAQH CREDENTIALING (6108) Course Number 6109 6110 Course Title DIVERSITY FLASH-BASED TBT TEMPLATE TUTORIAL - (6110) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 6112 GI'S 5/27/04 LEADERS MEETING CLASSROOM 01/200912/2009 8 8 0.5 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 6113 ASC CROSS-TRAINING FOR SELECT RENEWAL UNDERWRITING CLASSROOM 01/200912/2009 40 40 2.5 INTERDISCIPLINARY/ ELECTIVE 6124 LEADERSHIP: THE AETNA WAY (6124) CLASSROOM 01/200912/2009 16 0 0 NON-ACADEMIC 6125 AETNA'S END OF LIFE CARE MAP AND ASSESSMENT (6125) CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 6129 CASE MANAGEMENT FUNDAMENTALS--CASE IDENTIFICATION AND SCREENING CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 6130 CASE MANAGEMENT FUNDAMENTALS-ASSESSMENT AND CASE MANAGEMENT PLAN DEVELOPMENT CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 6131 REVISED COORDINATION OF BENEFITS POLICY AND PROCEDURE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 6132 TRAINERS' TOOLKIT--EFFECTIVE DISTANCE LEARNING DELIVERY SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 25 0 0 SELF-PACED 01/200912/2009 20 20 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 20 20 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 6134 6135 6136 6138 6147 6150 6151 6156 6157 6158 ONCOLOGY PHARMACY NETWORK TRAINING BARIATRIC NETWORK TRAINING SOUTHWEST REGION AEXCEL TRAINING 2004 SW REGION - SCM CAPITATION WIZARD TRAINING ONLINE REFERENCES TRAINING GUIDE (6147) FIRE WARDEN TRAINING (6150) AETNA INTERVIEW DEBRIEF PST, QPOS (6156) PST, OB/GYN (6157) PST, MANAGED CHOICE TO TRADITIONAL (6158) Course Number 6162 6163 Course Title DEPRESSION SCREENING LEARNLINC TRAIN THE TRAINER (6163) 6164 STATE COST SHARE MAXIMUM (6164) 6166 PST HMO NEW HIRE CLAIM BENEFIT SPECIALISTS (6166) 6167 NORTH CENTRAL NON PAR TOOL TRAINING 6170 AETNA CHOICE POS II, AETNA CHOICE POS & AETNA HEALTH FUND PRODUCTS 6173 PWS 2ND QUARTER UPDATE 6174 NER CM ASSESSMENT, MONITORING AND EVALUATION REVISITED (6174) 6175 PST AUTOMATED ANESTHESIA (6175) 6178 USER GUIDE: CSR DOCUMENTATION & VALIDATION TOOL (CDVT) V3.7.0 (6178) 6182 SCM CAPITATION WIZARD INQUIRY (SW) 6186 SOFTWARE ARCHITECTURE PRINCIPLES AND PRACTICES (STA SPECIAL) 6187 DOCUMENTING SOFTWARE ARCHITECTURE (STA ORG.) 6190 ROOT CAUSE ANALYSIS (6190) 6191 NER COMPASSIONATE CARE PROGRAM TOOLS TRAINING (6191) 6193 INTEGRATED HEALTH AND DISABILITY FOR DEDICATED UNITS 6196 BOOK OF BUSINESS TRAINING (6196) 6198 INTRODUCTION TO SMALL GROUP LIFE INSURANCE (6198) 6201 6208 LONG TERM CARE CSR PROGRAM CALL QUALITY INITIATIVE - SALES (6208) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 2 0 0 SELF-PACED 01/201012/2010 3 3 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 240 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 16 16 1 INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 8 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 20 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 6221 PST, STATE COST SHARE (6221) SELF-PACED 01/200912/2009 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 6243 INTRODUCTION TO ACCIDENTAL DEATH & PERSONAL LOSS COVERAGE (AD&D ULTRA) (6243) SELF-PACED 01/201012/2010 1.25 1.25 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 6244 INTRODUCTION TO GROUP LIFE INSURANCE (6244) SELF-PACED 01/201012/2010 1.3 0 0 NON-ACADEMIC 6245 E.PSM WORKSHOP FOR MIDDLE MARKET UNDERWRITING CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC 6251 AETNA MEDICAL CAPITATION PROVIDER BUSINESS GROUPING (PBG), INQUIRY TRAINING PROGRAM SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 SELF-PACED 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 1 COMBINABLE SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 6252 6254 INJECTABLE/INFUSABLE NETWORKS/PMSIS AETNA SELECT OVERVIEW (6254) 6267 HSA - OVERVIEW AND CODING (6267) 6283 NER CM COST SAVINGS AND CASE PLANS REVISITED (6282) 6284 NER CM ASSESSMENT, MONITORING AND EVALUATION (6284) 6285 MEDICARE BASICS & AETNA MEDICARE ADVANTAGE PROGRAMS 6286 AETNA COMPASSIONATE CARE PROGRAM - VIDEO (6286) 6293 INJECTABLE/INFUSABLE NETWORKS / PMSIS NETWORK TRAINING 6298 PWS ENHANCEMENTS (AUG 2004) NORTH CENTRAL AND SOUTHWEST REGION 6312 NEGAHOLICS - PART 2 6313 NEGAHOLICS - PART III SELF-PACED 01/200912/2009 6314 AETNA HEALTHFUND HEALTH REIMBURSEMENT ARRANGEMENT (HRA) - 6314 SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 6319 SMALL GROUP SHORT TERM DISABILITY TRAINING (6319) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 6324 ACCP - QUIZ AND EVALUATION - PART II (6324) Course Number 6326 Course Title GROUP INSURANCE: LONG TERM CARE (6326) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 6329 GROUP INSURANCE CUSTOMER SERVICE CLASSROOM 01/200912/2009 6330 STRATEGIC PRICER - HMO CBS/SC CLASSROOM 01/200912/2009 5 5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 6333 RELATIONSHIP MANAGEMENT TRAINING FOR MIDDLE MARKET ACCOUNTS UNDERWRITING CLASSROOM 01/200912/2009 2 2 COMBINABLE COMMUNICATION ARTS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 20 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 224 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0 0 0 TOO FEW HOURS 6337 6338 6342 MEDICAL RECORD ATTACHMENT INDICATOR (6337) PST, HMO INFERTILITY (6338) AETNA NAVIGATOR MEMBER EASE OF USE (6342) 6343 E.E. CAMMACK GROUP SCHOOL - PHASE I (6343) 6351 AETNA TRAINING ON PATIENT SAFETY & THE LEAPFROG GROUP 6355 SE - PROVIDER PERFORMANCE MEASUREMENT TRAINING 6356 SE - PROVIDER PERFORMANCE MEASUREMENT STEP 2 6359 CRITICAL CARE PATIENT 6360 DSR DISABILITY ELIGIBILITY REVIEW 6366 SOCIAL SECURITY DISABILITY PROCESS AND OVERPAYMENT RECOVERY #6366 6367 TEST 9-13 CLASSROOM 01/200912/2009 6369 RBCO MEDICARE ADVANTAGE OUTPATIENT PROCESSING PROCEDURES - HMO CLAIMS (6369) CLASSROOM 01/200912/2009 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 6370 RBCO MEDICARE ADVANTAGE INPATIENT PROCESSING PROCEDURES - HMO CLAIMS (6370) CLASSROOM 01/200912/2009 7 7 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 6380 MIDDLE MARKET NEGOTIATING VALUE-SSN2 CLASSROOM 01/200912/2009 16 16 1 INTERDISCIPLINARY/ ELECTIVE 6385 HELPING YOUR PATIENTS TAKE CHARGE OF HEADACHE PAIN (6385) CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency INTERDISCIPLINARY/ ELECTIVE 6386 SUPER BUGS & TREATMENT MODALITIES CLASSROOM 01/200912/2009 1 1 COMBINABLE 6388 ORGANIZATION DESIGN TRAINING SESSION (6388) CLASSROOM 01/200912/2009 24 0 0 6391 NCR: UPDATE ON TYPE 2 DIABETES: DIAGNOSIS, PATHOGENESIS, & TREATMENT CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 6396 NCR: HEALTH STEPS-COPD MANAGEMENT PROGRAM CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 6399 REHAB WITHOUT WALLS CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 6400 SE/SW PM-NATIONAL STCM QUALITY REVIEW PROCESS MODULE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 6404 DISABILITY SERVICES TRAINING UPDATES OCTOBER 2004 - 6404 SELF-PACED 01/200912/2009 1 0 0 6408 PST, HMO HOSPITAL INPATIENT, OUTPATIENT, ER (6408) CLASSROOM 01/200912/2009 40 40 2.5 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 6409 MIDDLE MARKET SERVICE MANAGER INSTALLATION TRAINING PROGRAM CLASSROOM 01/200912/2009 0 0 0 SELF-PACED 01/201012/2010 6 6 COMBINABLE TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 SELF-PACED 01/200912/2009 20 20 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 1 COMBINABLE SCIENCE TECHNOLOGY 6410 SMALL GROUP UNDERWRITING (6410) 6421 NER NEW HIRE CM ASSESSMENT AND CASE PLANNING (6421) 6426 STRATEGIC CONTRACT MANAGER TRAINING (6426) WEST 6428 6429 6433 6447 6450 TRADITIONAL LEVEL OF CARE (6428) MULTIPLE/DUPLICATE COMPONENT BILLING (6429) NICU PROGRAM (6433) PST THERAPIES & CHIRO (6447) FACILITY FEE SCHEDULE (HMO)(6450) 6454 LIFE CLAIM MANAGER CLAIM RELEASE PROCESS 6455 LIFE CLAIM SERVICE CENTER CALL NEW HIRE CUSTOMER SERVICE REPRESENTATIVE 6456 NCR: CHICAGO SCM INQUIRY TRAINING Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 120 0 0 NON-ACADEMIC 6458 WEST REGION PM AUTOMATED FORECASTED HIGH DOLLAR DATABASE CLASSROOM 01/200912/2009 0.5 0 0 TOO FEW HOURS 6460 ADAM LTD TEST CHANGE/TRANSITION (6460) CLASSROOM 01/201012/2010 5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 1 COMBINABLE SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 6457 RICHFIELD - PM NEW HIRE ORIENTATION 6461 6462 6470 6473 6474 6493 HOME/DISABILITY INTERVIEW PROGRAM #6461 SE PM/QM PRECEPTOR PROGRAM RETIREE SOLUTIONS TRAINING FOR NASS- PART I DISABILITY PRODUCT FOLLOW-UP TRAINING LIFE/AD&PL PRODUCT FOLLOW-UP TRAINING MONTHLY FINANCIAL CLOSE 6496 SCM FOR PRE-CERT (6496) 6511 INTO TO AETNA SIGNATURE ADMINISTRATORS (ASA) 6516 6517 6518 6521 6523 PRODUCTS/SYSTEMS REFRESHER (6516) WEST MDA SYSTEMS (6517) WEST POST HERPETIC NEURALGIA (SHINGLES) NORTHEAST REGION - SCMINQ TRAINING NORTHEAST REGION - SCMINQ TRAINING 6526 MENTORING (6526) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 6527 NER TX SB 418 AND ACQUIRED BRAIN INJURY (6527) CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 6534 BIPOLAR DISORDERS #6534 CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 6539 RCHFLD-DED MILLIMAN CARE GUIDELINES (BASIC) CLASSROOM 01/200912/2009 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE Course Number 6540 Course Title BB-DED, INPATIENT CARE COORDINATOR TRAINING Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 64 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 6541 PRODUCT CERTIFICATION EXAM SELF-PACED 01/200912/2009 6543 INTERQUAL 2003 GUIDELINES CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 6 6 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 6544 BB-DED. STRATEGIC CONTRACT MANAGER (SCM) 6546 NCR: AHC/URAC REFRESHER 6547 MID-ATLANTIC REGION PATIENT MANAGEMENT PRECEPTOR PROGRAM TRAINING 6551 6555 6562 6566 SOAP DOCUMENTATION TRAINING NCR: POS & CHOICE POS II CONSULTATIVE & INFLUENCING SKILLS (6562) NCR: POST DISCHARGE CALL MAKE-UP 6567 PROACTIVE CALLS (6567) 6568 POST-OPERATIVE & REHAB DEVICES: AN APPLICATION OVERVIEW 6569 6570 NCR: CM ASSESSMENTS ADVANCE CARE PLANNING 6571 NCR: PRE-ADMIT CALL MAKE-UP 6572 PM ORIENTATION FOR MEDICAL DIRECTORS (6572) WEST 6575 TRADITIONAL E.PUBLISHING CONVERSION UTILITY (6575) 6577 NCR: INTERNAL QUALITY REVIEW TOOLS 6578 HANDICAPPED CHILD POLICY & WORKFLOW OVERVIEW 6582 NCR: CHICAGO PM, TX ABI (ACQUIRED BRAIN INJURY) Course Number Course Title 6583 RB LP&Q POWERPOINT FOR PROFESSIONALS (6583) 6584 NCR: MAGELLAN CO-LOCATION CASE MANAGEMENT PROGRAM 6585 6586 6588 6589 NCR: HYPERTENSION DURING PREGNANCY CONNECTING W/CUSTOMERS FOCUSED DISCHARGE PLANNING - ICCS & CMS NCR: ADVANCED NUTRITION MANAGEMENT Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 4 4 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 6590 NCR: EHTICAL/LEGAL ISSUES CLASSROOM 01/200912/2009 6591 NCR: CHICAGO PM, CRYSTAL REPORTING SYSTEM CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 6592 MID-ATLANTIC REGION ROLLOUT OF THE NEW NATIONAL AUDIT TOOLS, POLICY & PROCEDURES CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 6593 NCR: CHICAGO PM, DMD COB AND USHC COB FAMILY INQUIRY CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 1 1 COMBINABLE PHYSICAL/BIOLOGICAL SCIENCE NON-ACADEMIC 6594 NCR: HEMOPHILIA CLASSROOM 01/200912/2009 6595 NCR: CHICAGO PM, RETROSPECTIVE REVIEW POLICY CLASSROOM 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 1 COMBINABLE PHYSICAL/BIOLOGICAL SCIENCE 1 0 0 NON-ACADEMIC 6597 6598 NCR: CHICAGO PM, NON-PAR PROVIDERS NCR: HEPATITIS C-THE SILENT EPIDEMIC 6599 NCR: CHICAGO PM, PULSE AIM REPORT CLASSROOM 01/200912/2009 6600 NCR: CHICAGO PM, ENTERPRISE OUTPUT SOLUTION (EOS) SYSTEM AND COMPUVIEW NAVIGATOR CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC 6601 NCR: CHICAGO PM, PASSIVE NETWORK REFRESHER CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 6604 MID-ATLANTIC PATIENT MANAGEMENT CASE MANAGEMENT BROWN BAG SESSIONS CLASSROOM 01/200912/2009 0.5 0 0 TOO FEW HOURS 6605 MID-ATLANTIC REGION PATIENT MANAGEMENT BEHAVORIAL HEALTH MIXED DIAGNOSIS TRAINING CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS Course Number Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14 0 0 2 2 COMBINABLE 0 0 0 TOO FEW HOURS 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE Course Title Delivery Method 6606 NCR: NUTRITION MANAGEMENT AFTER BARIATRIC SURGERY CLASSROOM 01/200912/2009 1 6609 MARKETING EDUCATION FORUM CLASSROOM 01/200912/2009 6610 MID-ATLANTIC PATIENT MANAGEMENT SHORT TERM CASE MANAGEMENT TRAINING CLASSROOM 01/200912/2009 6611 MID-ATLANTIC REGION PATIENT MANAGEMENT DEPARTMENT MONTHLY BROWN BAG SESSIONS CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 1 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 6612 NCR: CHICAGO PM, WINDOWS XP 6617 NCR: CHICAGO PM: HANDICAP/INCAPACITATED CHILD CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 6618 NCR: CHICAGO PM: USHC APPLICATION REFRESHER COURSE CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 6620 MID-ATLANTIC REGION PATIENT MANAGEMENT MEDICARE ADVANTAGE GUIDANCE ON DENIAL NOTIFICATIONS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 6623 NER PM NEW HIRE ORIENTATION (6623) CLASSROOM 01/200912/2009 6624 NER CMA COB WORKFLOW (6624) CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 6625 6626 6627 6629 6632 BENEFIT COVERAGE WORKFLOW TRAINING CAPITATION IN EPDB DOCUMENTATION OVERVIEW TRADITIONAL PRODUCTS MIGRATION AUDIT OVERVIEW FOR CMAS (6632) WEST 6634 NER PM PRECEPTOR PROGRAM (6634) 6635 INTRO TO AETNA WORKERS' COMPENSATION ACCESS (AWCA) 6636 NER TIMELINESS STANDARDS (6636) 6637 INTRODUCTION TO THE GROUP INSURANCE RENEWAL PACKAGE (6637) 6650 BB-DED REHABILITATION/SNF/SUBACUTE TRAINING 2 2 Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 6651 END OF LIFE TRAINING CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 6652 BB-DED COVERAGE CARD INQUIRY (CCI) CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC 6653 BB-DED MILLIAMN SNF/RECOVERY FACILITY/HOME CARE CLASSROOM 01/200912/2009 8.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 18 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC PHYSICAL/BIOLOGICAL SCIENCE CLASSROOM 01/200912/2009 3 0 0 CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 6655 6656 6657 BB-DED RUMBA-AST BB-DED MILLIMAN GRG & LTACH TRAINING BB-DED ICC AUDIT 6658 BB-DED CMC AUDIT 6660 BB-DED DATA INTEGRITY - PREADMISSION CALL (MODULE 1) 6661 BB DED- DATA INTEGRITY -POST DISCHARGE (MODULE 2) 6664 6665 6670 6671 6672 6674 FEHBP LETTER TRAINING RCHFLD-DED NICU BB-DED TARGET BB-DED CASE MANAGEMENT OVERVIEW BB-DED CASE MANAGEMENT TRAINING BB-DED CCI & DMD 6675 BB-DED CASE MANAGEMENT OVERVIEW 6676 DEEP VEIN THROMBOSIS: CURRENT CLINICAL CONSIDERATIONS 6677 MILLIMAN GUIDELINES- THE BASICS 6678 NAPMBBDU NETWORK TRAINING 6686 CREATING AN INCLUSIVE ENVIRONMENT: GLBT AWARENESS #6686 Course Number 6692 Course Title AEXCEL 6694 SWR PM QM INTERFACE: NCQA & URAC 6704 PDS TRAINING: STRATEGIC CONTRACT MANAGER FOR INDIRECT CONTRACTS 7190 LEARNING MAPS - VOLT 1Q 2005X 8378 LEARNING MAPS - VOLT 1Q 2006 (11511)X 8531 AETNA HEALTH CONNECTIONS - DISEASE MANAGEMENT (11676) 9104 FSA/HSA CLAIM TRAINING 9106 LIFE CLAIM PAYMENT PROCESS 9110 DISABILITY SERVICES TRAINING UPDATES NOVEMBER 2004 - 6822 9113 SCORECARD CLINIC FOR NATIONAL ACCOUNTS MANAGERS 9114 SMALL GROUP COMMISSION KEYING FOR BAES (BROKER ACCOUNT ENTRY SYSTEM) (9114) 9116 AETNA INTEGRATED INFORMATICS DATA WAREHOUSE USER GUIDE (9116) 9117 9118 9120 MPP TEST MPP TEST2 SE/SW PM/QM WEBSITE DEVELOPMENT TRAINING 9123 SEPM - AETNA MEDICARE PRODUCT MODULE 9124 SE/SWR PM ETUMS VERSION 6.8 UPGRADES AND ICS TRAINING 9125 SE/SW PM EXTRACONTRACTUAL BENEFIT POLICY AND PROCEDURE 9127 NER AEXCEL PRODUCT EXPANSION TRAINING (9127) 9262 ETUMS 6.0 (9262 PREVIOUSLY 6733) WEST Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 16 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC Course Number 9269 9273 9274 1 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 1 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 1 0 0 NON-ACADEMIC 1 0 0 NON-ACADEMIC 1 0 0 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 1 0 0 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 1.5 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS CLASSROOM CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 SELF-PACED 01/201012/2010 SELF-PACED 01/201012/2010 SELF-PACED 01/201012/2010 CLASSROOM 01/200912/2009 SELF-PACED 01/200912/2009 SELF-PACED 01/201012/2010 SELF-PACED 01/201012/2010 SELF-PACED 01/200912/2009 SELF-PACED 01/200912/2009 SELF-PACED 01/200912/2009 SELF-PACED 01/200912/2009 SELF-PACED 01/200912/2009 SELF-PACED 01/200912/2009 SELF-PACED 01/200912/2009 SELF-PACED 01/200912/2009 CHOICE POS II - OKLAHOMA MARKETS-6771 UPS MIGRATION (9274 PREVIOUSLY 6126) 9288 SPARKS INQUIRY TRAINING (9312) THE ROAD TO AST (9313) INTEGRATED CARE SYSTEM AHF HRA WITH INTEGRATED RX - REFRESHER HSA - FUNCTIONAL (9322) 9323 ENTERPRISE ARCHITECTURE I (9323) 9324 ASD - INITIATE CONTACT FIND MEMBER - DEC04 (9324) 9325 NON-ACADEMIC 1 01/200912/2009 AETNA’S BUDGET\SG&A EXPENSE PLAN MANAGEMENT PROCESS TRAINING (9288) 9322 0 01/200912/2009 9279 9321 0 CLASSROOM CHRONIC KIDNEY DISEASE (9279 PREVIOUSLY 6768) 9317 University of Phoenix Equivalency MIGRATION OF TRADITIONAL PLAN BUSINESS (9269 PREVIOUSLY 4656) AETNA CHOICE POS II - DALLAS MARKET-6814 9313 Credits Recommended Delivery Method 9276 9312 Course Course Applicable Year Length Hours Course Title ASD - CONTACT SUMMARY (DENTAL) DEC04 (9325) 9326 ASD - CONTACT SUMMARY (MEDICAL) DEC04 (9326) 9327 ASD - MEMBER DEMOGRAPHICS (DENTAL) DEC04 (9327) 9328 ASD - MEMBER DEMOGRAPHICS (MEDICAL) DEC04 (9328) 9329 ASD - SELECT AND VIEW A PLAN (DENTAL) DEC04 (9329) 9330 ASD - SELECT AND VIEW A PLAN (MEDICAL) DEC04 (9330) 9331 ASD - SELECT ANOTHER FAMILY MEMBER (DENTAL) DEC04 (9331) Course Number 9332 Course Title ASD - SELECT ANOTHER FAMILY MEMBER (MEDICAL) DEC04 (9332) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 9333 ASD - BENEFITS (MEDICAL) DEC04 (9333) SELF-PACED 01/200912/2009 9334 ASD - BENEFITS (DENTAL) DEC04 (9334) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 1 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 6 6 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 9335 ASD - POST INQUIRY (DENTAL) DEC04 (9335) 9336 ASD - POST INQUIRY (MEDICAL) DEC04 (9336) 9337 UNDERSTANDING AND USING WAREHOUSE DATA ONLINE RESOURCE (9337) 9343 9344 CHEMICAL HAZARD COMMUNICATION (4789) CLEAR CLAIM CONNECTION 9346 POLICY COMPLIANCE PROJECT (9346) 9347 PLAN SELECTION - COST ESTIMATOR INSTALLATION PROCESS (6258) 9350 AETNA HEALTHFUND FAMILY OF PRODUCTS PRETEST (4471) 9351 ELECTRONICALLY SUBMITTED EOBS FOR CSPS (9351) 9352 DEATH CERTIFICATES (9352) 9353 AETNA HEALTH CARE TODAY AEXCEL SELF-PACED (9353) SELF-PACED CLASSROOM/SELFPACED 9357 COMPASSIONATE CARE(9357) SELF-PACED 01/201012/2010 9358 2005 HMO BENEFIT ENHANCEMENTS SYSTEM TRAINING FOR PST'S AND PATIENT MANAGEMENT (9358) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 9359 NER - INTEGRATED CARE SYSTEM (9359) 9361 ACCP PILOT (9361) WEST 9379 SE/SW COORDINATION OF BENEFIT P&P UPDATES MODULE 9381 NACO NATIONAL ACCOUNTS TTT FOR CLASSES AND SESSIONS IN THE NEW ALC (9381) Course Number Course Title 9384 NY HCRA SURCHARGE AUDIT AND REPORTING (9384) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0.75 0 0 TOO FEW HOURS 9385 PRIMARY SOURCE VERIFICATION RECREDENTIALING TRAINING (NEW STAFF) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 9386 BUSINESS REVIEW AND PRIMARY SOURCE VERIFICATION (BRV) CREDENTIALING TRAINING (NEW STAFF) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 9387 GROUP INSURANCE LIFE RENEWAL PACKAGE TRAINING (9387) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 9388 BUSINESS REVIEW AND PRIMARY SOURCE VERIFICATION (BRV) CREDENTIALING TRAINING(EXPERIENCED STAFF) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 7 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 CLASSROOM 01/200912/2009 0 0 0 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 8 0 0 CLASSROOM 01/200912/2009 3 3 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 6 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 9391 BOARD CERTIFICATION REFRESH TRAINING 9394 USING THE AETNA LEARNING CENTER: LEARNER (ADAPTIVE SOFTWARE VERSION) (9394) 9396 USING THE AETNA LEARNING CENTER: MANAGER (ADAPTIVE SOFTWARE VERSION) 9404 BUILDING A HIGH PERFORMANCE TEAM (9404) 9409 MID-ATLANTIC PM NEW HIRE ORIENTATION 9410 LARGE CLAIM TRAINING FOR MMA RENEWAL UW (9410) 9414 DRIVERS OF AETNAS FINANCIAL SUCCESS (9414) 9418 BACK IN SCHOOL - GI SALES SUPPORT & PROPOSALS (9418) 9419 9420 GRAMMAR YOU MEANT TO LEARN EDITING TO THE BRAND 9421 JANUARY 2005 MONTHLY SCM TRAINING (#9421) 9423 LARGE CLAIM TRAINING FOR MMA NEW BUSINESS UW (9423) 9477 DIAGNOSTIC RELATED GROUPS (DRG) TRAINING 9479 HMO STRATEGIC CONTRACT INQUIRY, WEST REGION (9479) Course Number Course Title 9480 TRADITIONAL E.PUBLISHING RETENTION TEST (9480) 9481 NA MANDEL EFFECTIVE PRESENTATION SKILLS FOR ACCOUNT MANAGERS-9481 9483 CUSTOMER COVERAGE INQUIRY (9483) 9484 INTRODUCTION TO POWER MOBILITY NCR (9484) 9486 LARGE CASE PENSIONS - ADVANCED TOPICS (9486) 9487 GROUP INSURANCE SALES HOME OFFICE ORIENTATION 9488 DISABILITY SERVICES TRAINING UPDATES JANUARY 2005 (9488) 9489 BB COB UPDATE 9496 SOCIAL SECURITY OVERPAYMENT RECOVERY PROCESS (#9496) 9541 9544 9580 MM LEARNLINC COB CLAIM PROCESSING (#9541) RBCO HMO ACCOUNTS RECEIVABLE (#9544) CAREWEB 9583 RECOVERY FACILITY CARE 9584 AHF HEALTH REIMBURSEMENT ARRANGEMENT (OLD# 6738 NEW# 9584) 9589 MM HMO STRATEGIC PRICER REFRESHER TRAINING (#9589) 9590 MM STATE COST SHARE MAXIMUM REFRESHER (#9590) 9591 DENIAL LETTER TRAINING 9596 NER PM EPDB UPDATE FOR EXISTING HIRES 9599 NER PM DATA MIGRATOR DIRECT FOR EXISTING HIRES 9601 NER PM COVERAGE CARD INQUIRY (CCI), DEPARTMENT OF LABOR (DOL) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 16 16 1 COMMUNICATION ARTS SELF-PACED 01/201012/2010 1 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 16 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency INTERDISCIPLINARY/ ELECTIVE 9602 NER PM MILLIMAN CARE GUIDELINES CLASSROOM 01/200912/2009 8 8 0.5 9604 NETWORK AND PROVIDER ISSUES (9604) - RICHDED CLASSROOM 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 16 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 9605 9606 ARTHRITIS & JOINT TREATMENT - RICHFIELD (9605) PSEMP APPLICATION TRAINING (9606) 9607 DATE LAST WORKED (DLW) WORKSHOP 9614 DENTAL IN NATURE ORAL SURGERY TRAINING FOR DENTAL PROCESSORS (9614) 9615 ORAL SURGERY TRAINING FOR DMO DENTAL PROCESSORS (9615) 9620 STANDALONE BEHAVIORAL HEALTH (9620) 9627 GROUP INSURANCE SHORT TERM DISABILITY RENEWAL PACKAGE TRAINING 9628 THE INDEPENDENT MEDICAL EXAM (IME) (9628) 9630 LEVEL OF CARE - ALL ADMISSION TYPES (#9630) 9632 NACO NATIONAL ACCOUNTS HMO OVERVIEW (9632) 9638 NERT 4.0 TRAINING FOR RENEWAL UNDERWRITERS (9638) 9639 OVERVIEW OF AETNA COMPASSIONATE CARE PROGRAM 2005 9640 NATIONAL PATIENT MANAGEMENT COORDINATION OF BENEFITS 9643 PM SER - NEW HIRE QUALITY REVIEW TRAINING 9658 PM SER- ICC QUALITY REVIEW TRENDS TRAINING 9662 JAD FACILITATION & REQUIREMENTS GATHERING USING USE CASES (9662) 9663 MM FLEXIBLE SPENDING ACCOUNT (FSA) - 9663 9665 NATIONAL PATIENT MANAGEMENT CASE MANAGEMENT TRAINING Course Number Course Title 9666 GROUP INSURANCE LONG TERM DISABILITY RENEWAL PACKAGE TRAINING 9667 ACAS/MSW FOR CASE MANAGERS (9667) RICHDED 9668 CASE MANAGEMENT INTRODUCTION (9668) RICHDED 9670 9671 9672 9677 NE LUNCH&LEARN: CONTRACTING NE LUNCH&LEARN: CLAIMS AND PRT NE LUNCH&LEARN: ETGS NE LUNCH&LEARN: PAY FOR PERFORMANCE Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 01/200912/2009 1 0 0 NON-ACADEMIC 01/200912/2009 UNIVERSAL LOGIN SELF-PACED CLASSROOM/SELFPACED 1 0 0 9687 RBCO HMO INPATIENT HOSPITAL TRAINING (9687) CLASSROOM/ SELFPACED 01/200912/2009 32 32 2 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 9688 AETNA SPECIALTY PHARMACY TRAIN-THETRAINER CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 9690 PROCHASKA MODEL OF BEHAVIOR CHANGE (9690) RICH DED CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 9695 DISABILITY SERVICES TRAINING UPDATES FEBRUARY 2005 (9695) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 9696 LIFE INSURANCE SERVICE CENTER UPDATES FEBRUARY 2005 3RD EDITION (9696) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 9699 NPM MILLIMAN CARE GUIDLINES 9TH EDITION UPDATE SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 9704 PROVIDER SERVICE CENTER NEW HIRE CUSTOMER SERVICE REPRESENTATIVE TRAININGHMO BENEFITS & ELIGIBILITY (9704) CLASSROOM/ SELFPACED 01/200912/2009 312 0 0 NON-ACADEMIC 9705 PROVIDER SERVICE CENTER NEW HIRE CUSTOMER SERVICE REPRESENTATIVE TRAININGHMO CLAIMS (9705) CLASSROOM/ SELFPACED 01/200912/2009 304 0 0 NON-ACADEMIC 9706 MM HOLR NAVIGATION REFRESHER TRAINING (#9706) CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 40 0 0 NON-ACADEMIC CLASSROOM/ SELFPACED 01/200912/2009 0 0 0 TOO FEW HOURS 9678 9707 PDS TRAINING WALKTHROUGH 9708 PRECERT NEW HIRE INBOUND QUEUE ASSOCIATE TRAINING (9708) Course Number Course Title 9709 PRECERT NEW HIRE CLINICAL NURSE TRAINING (9709) 9715 AETNA STANDARD TABLE FOR PRECERTIFICATION (9715) 9717 AETNA SPECIALTY PHARMACY - NETWORK STAFF TRAINING 9753 PRECERT COB (9753) 9755 2005 AETNA VOICE ADVANTAGE (AVA) AWARENESS SESSION 9756 9758 BUILDING AETNAS BRAND (9756) CHANGING YOUR OUTLOOK - 9758 9762 PE/RS ENHANCEMENTS (9762) 9764 LIFE INSURANCE SERVICE CENTER UPDATES FEBRUARY 2005 4TH EDITION (9764) 9766 MMA SS AEXCEL - PRODUCT & PRICING (9766) 9767 MEDICAL IN NATURE ORAL SURGERY TRAINING FOR DENTAL PROCESSORS (9767) 9770 9771 9777 9779 9780 AGB NEW HIRE TRAINING (9770) NACO DENTAL CSR (9771) MM MVA/COB CLAIMS PROCESSING (#9777) SWR HIPAA AMENDMENT NACO NEW HIRE CBS: TRAD-DENTAL (9780) 9781 NACO HMO AMBULATORY SURGERY (9781) 9782 REGIONAL POLICIES & PROCEDURES TRAINING SE/SW NETWORK 9784 MIDDLE MARKET GROUP INSURANCE TRAINING FOR ACCOUNT MANAGERS 9785 INTRODUCTION TO MEDICAL SERVICES ONLINE TRAINING SERIES (9785) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM/ SELFPACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 1.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 6 6 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS Course Number Course Title 9786 MEDQUERY PROGRAM OVERVIEW (9786) 9791 NEW MODEL, FIT, HMO SYSTEMS, & AST - NCR (9791) 9814 EATING DISORDERS:DETERMINING LEVELS OF CARE RICHFIELD (9814) 9817 LIFE, AD&D ULTRA AND DISABILITY EXCEPTION PROCESS 9818 NA UW MEDICARE ADVANTAGE INFORMATION SESSION (9818) 9819 9821 9825 9828 9830 MM NGMENU REFRESHER TRAINING (#9819) PE/RS ENHANCEMENTS - PART 2 (9821) PDS TRAINING: DUPLICATE PIN PREVENTION MILLIMNA NEW HIRE TRAINING NCR (9828) INTEGRATION @ AETNA (9830) 9834 DENTAL TECH CLAIMS FUNDAMENTALS 9835 DISABILITY SERVICES TRAINING UPDATES MARCH 2005 (9835) 9837 NACO ALC TTT REGISTRATION AND EVALUATION (9837) 9840 MM COB CALCULATOR REFRESHER (#9840) 9841 CONSULTATIVE APPROACH/READINESS & REINFORCEMENT (9841) 9842 AETNA ADVANTAGE PLANS FOR INDIVIDUALS AND FAMILIES (9842) 9843 MILLIMAN WOUND AND SKIN CARE MANAGEMENT TRAINING (#9843) 9844 TESTING_DIV_001 (9844) 9845 NA UW MEDICARE ADVANTAGE COST MODEL TRAINING (9845) 9850 ENTERPRISE ARCHITECTURE II (9850) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 4 4 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 16 16 1 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 9851 HEALTHWISE KNOWLEDGEBASE DED-RICH (9851) CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 9852 COB POLICY UPDATE DED-RICH #9852 CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 9857 FSA/WEQ STANDARD ACCOUNT PROCESSING TRAINING (9857) SELF-PACED 01/200912/2009 3 0 0 NON-ACADEMIC 9859 NE REGION LUNCH&LEARN SESSION - MENTOR PROCESS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 15 0 0 SELF-PACED 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 9861 9862 9863 9865 9866 9867 9868 9869 9870 9873 PATIENT MANAGEMENT OVERVIEW (9861) DISEASE MANAGEMENT OVERVIEW (9862) DATA INTO VALUE ACTION (9863) WELLNESS PROGRAMS OVERVIEW (9865) NATIONAL MEDICAL EXCELLENCE (9866) WOMEN'S HEALTH PROGRAM OVERVIEW (9867) PREDISABILITY EARNINGS (9868) SEPM -MIGRAINES #9869 TESTING_DIV_002 AGB SPRING SALES/SERVICE TRAINING EVENT 9875 DIVERSITY THE AETNA WAY (VOLT) (9875) 9877 PARTNERSHIP DISABILITY CLAIMS AND INVESTIGATION UNIT - 2005 TRAINING #9877 9880 9881 9883 9884 SA DU CKD NAPMBBDU ACCP OVERVIEW SA DU PROCHASKA MM UW & SS CLAIM REPRICING TRAINING (9884) Course Number 9885 Course Title ASD (ANCILLARY ONLY) PRE-INQUIRY (9885) 9887 NACO HMO CSR REFRESHER (9887) 9889 ASD (ANCILLARY ONLY) INITIATE CONTACT FIND MEMBER 9890 ASD (ANCILLARY ONLY) CONTACT SUMMARY 9892 NE LUNCH&LEARN: ENHANCED MEMBER OUTREACH (9892) 9899 AETNA STRATEGIC DESKTOP (ASD) CSR-SC FULL USER TRAINING [MEMBER VIEW] (9899) 9900 ANTITRUST: BROKER AND COMPETITOR RELATIONS (9900) 9903 WORKBASKETS TRAINING FOR ANCILLARY ASD USERS (9903) 9904 9905 9908 NACO TRAD CSR REFRESHER (9904) ASD (ANCILLARY ONLY) SELECT & VIEW A PLAN ASD (ANCILLARY ONLY) POST CALL 9909 ASD (ANCILLARY ONLY) CLAIM SEARCH AND LIST 9910 ASD (ANCILLARY ONLY) CLAIM DETAILS AND OTHER VIEWS 9912 9913 9914 9915 9916 9917 9918 ASD (ANCILLARY ONLY) COMPLAINTS & APPEALS ASD (ANCILLARY ONLY) ASD (ANCILLARY ONLY) TRADITIONAL REFERRALS ASD (ANCILLARY ONLY) HMO REFERRALS ASD (ANCILLARY ONLY) ACAS NOTES ASD (ANCILLARY ONLY) HMO MEMBER COMMENTS ASD (ANCILLARY ONLY) ADD DEPENDANT Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 80 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 32 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS Course Number 9919 Course Title ASD (ANCILLARY ONLY) ADDRESS UPDATE Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 9920 ASD (ANCILLARY ONLY) ID CARD REQUEST SELF-PACED 01/200912/2009 9921 ASD (ANCILLARY ONLY) UPDATE PCP/PCD SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 5.5 0 0 0 CLASSROOM 01/200912/2009 7 0 0 0 9922 9923 9924 9925 ASD (ANCILLARY ONLY) UPDATE NAME, DOB & SSN ASD (ANCILLARY ONLY) SPECIAL HANDLING ASD (ANCILLARY ONLY) STUDENT STATUS ASD (ANCILLARY ONLY) INCAPACITATED CHILD 9926 ASD (ANCILLARY ONLY) ENTITLEMENTS 9927 ASD (ANCILLARY ONLY) ANNUAL VALIDATION PROCESS 9928 ASD (ANCILLARY ONLY) ALTERNATE PAYEE 9929 ASD (ANCILLARY ONLY) UPDATE & MAINTAIN COB 9946 LIFE INSURANCE SERVICE CENTER NEW HIRE TRAINING (LISC) (9946) 9948 SA DU RUMBA HMO/HOLR 9949 MILLIMAN PSYCHOSOCIAL MANAGEMENT TRAINING (#9949) 9950 CRYSTAL REPORTS XI: REPORTS DESIGN I FUNDAMENTALS OF REPORT DESIGN (9950) 9951 CRYSTAL REPORTS XI: REPORT DESIGN II BUSINESS REPORTING SOLUTIONS (9951) 9952 CRYSTAL REPORTS XI: REPORT DESIGN III REPORT PROCESSING STRATEGIES (9952) 9953 PRE-EXISTING TRAINING (HMO) (9953) 9961 NCM NEW HIRE TRAINING (9961) 9963 AETNA STRATEGIC DESKTOP (ASD) PATIENT MANAGEMENT (PM) 5.2 MODEL OFFICE (9963) Course Number 9968 Course Title NACO HMO COB REFRESHER (9968) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 9968 NACO HMO COB REFRESHER (9968) SELF-PACED 01/200912/2009 9969 NACO DENTAL CSR TO HMO CSR (9969) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 20 0 0 0 CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 CLASSROOM 01/200912/2009 16 16 1 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0.5 INTERDISCIPLINARY/ ELECTIVE 9970 HOSPITAL ANNOTATED PADU TRAINING 9975 PST HMO COB (9975) 9978 TEST ACCOUNT FOR BUSINESS OPERATION L&P (9978) 9981 ASD ASSESSMENT 1 TRADITIONAL - BENEFITS AND ELIGIBILITY (9981) 9982 COB 2005 POLICY UPDATE FOR CMA/CMRS - RICHDED (9982) 9987 KANA TRAINING-DENTAL 9988 IHD DISABILITY REPORTING REPORTS TRAINING (9988) 9993 MIDDLE MARKET SERVICE MANAGER INSTALLATION TRAINING PROGRAM (9993) 9996 P4232 CONSUMER MARKET PRODUCT INITIATIVES PSS PATH (9996) 9998 10002 NA PROJECT MANAGEMENT WORKSHOP (9998) ASD 5.2 MODEL OFFICE (CSR) (10002) 10008 IVIG PRESENTATION (10008) RICHFIELD 10012 DISABILITY SERVICES TRAINING UPDATES APRIL 2005 (10012) 10014 AETNA AFFORDABLE HEALTHCHOICES (LC# 10014) 10015 AETNA STRATEGIC DESKTOP (ASD) PRE-TRAINING PREVIEW COMMUNICATION (10015) 10033 WEST MEDICARE ADVANTAGE TRAINING (10033) 10037 FINDING YOUR LEVERAGE AND MAKING CONNECTIONS (10037) 8 8 Course Number Course Title 10043 PRE-EXISTING CONDITIONS AUTOMATION (10043) 10044 NACO ASD CHAMPION ORIENTATION TRAINING (10044) 10045 OVERVIEW OF AETNA PHYSICIAN WEBSITE (10045) 10047 STRATEGIC CONTRACT MANAGER TRAINING FOR PDS (10047) 10048 CCI ENHANCEMENTS FOR ORS-- RICH-DED (10048) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 10051 EXPANDED HSA OVERVIEW TRAINING (10051) SELF-PACED 01/200912/2009 1.5 0 0 NON-ACADEMIC 10052 NA, MM TEST ACCOUNT FOR REQUIRED COURSE (TBT) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 10054 HOME HEALTH CARE/SKILLED NURSING FACILITY/REHAB REFRESHER-- RICH-DED (10054) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 10055 SOCIAL SECURITY DISABILITY PROCESS (10055) 10056 ASD ASSESSMENT 1 DENTAL - BENEFITS AND ELIGIBILITY (10056) 10057 ASD ASSESSMENT 1 HMO - BENEFITS AND ELIGIBILITY (10057) 10063 NACO STRATEGIC CONTRACT MANAGER - CSR REFRESHER (10063) 10064 LEVEL OF CARE REVIEW DOCUMENTATION (10064) 10065 HSA BANKING SITE SME TRAINING 10068 THE MEDICARE MEMBER AND MEDICARE GUIDELINES (10068) 10069 MEDICARE CMS PRICER (10069) 10071 PSS NA TEAM CAPTAIN (10071) 10076 NACO STRATEGIC CONTRACTS MANAGMENT TRAD CBS/CSC REFRESHER (10076) 10078 10079 DISABILITY CLAIM PROCESS OVERVIEW NACO POSII CBS TRAINING (10079) Course Number 10080 Course Title NA PSS ELIGIBILITY TRAINING- (10080) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 168 0 0 NON-ACADEMIC 0.5 0 0 TOO FEW HOURS 10082 DATA: CLOSING THE DISPARITY GAP (10082) SELF-PACED 01/201012/2010 10083 ISO PLAN SET UP SPECIAL TOPICS (10083) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 10090 ABENDAID/XLS FOR MVS CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 20 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 16 16 1 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 16 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 360 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC 10093 10095 XPEDITER/TSO FOR MVS ASD REPORTS (10095) 10097 PST COB FOR ACAS (10097) 10105 INTEGRATED CARE SERVICES MEMBER OPPORTUNITY TAB TRAINING (10105) 10107 PROVIDER SERVICE CENTERS REINFORCEMENTBASED LEADERSHIP (10107) 10108 L&P TEST ACCOUNT (10108) 10109 PRL BRIDGING EVENT FOR MANAGERS 10112 BEHAVIORAL HEALTH FOR THE DISABILITY ANALYST 10112 10120 CHRONIC KIDNEY DISEASE (CKD) CONDITION ANALYSIS/MANAGEMENT (10120) 10121 AVAYA IP AGENT (#10121) 10125 MM UW - PRODUCT TRAINING FOR PORTFOLIO ACCOUNTS UNDERWRITING (10125) 10126 MENTOR TRAINING FOR MMA UNDERWRITING AND SALES SUPPORT (10126) 10127 MM UW - FINANCIAL CONCEPTS TRAINING FOR PORTFOLIO ACCOUNTS UNDERWRITING (10127) 10128 MMA UW&SS 10128 EFFECTIVE WRITING FOR MMA UNDERWRITING AND SALES SUPPORT 10129 MMA UNDERWRITING AND SALES SUPPORT--NEW HIRE TRAINING (10129) 10139 PRECERT SCM REFRESHER, MILLIMAN SNF & REHAB GUIDELINES (10139) Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC 10147 TRADITIONAL E.PUBLISHING CODEBOOK INSERT FEATURE TRAINING (10147) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 10148 NACO HSA BANKING SYSTEM TRAINING (10148) CLASSROOM 01/200912/2009 2.5 0 0 NON-ACADEMIC 10153 ALPHA 1 - ANTITRYPSIN DEFICIENCY RICHFIELD (10153) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 6 6 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0 0 0 TOO FEW HOURS 10145 PSC L&P TRAINER TOPIC TRAINING (10145) 10156 NACO THE AETNA WAY (VOLT) 10156 10161 MEDICARE - ELIGIBILITY, ENROLLMENT AND BENEFITS (10161) RICH-DED 10163 PROVIDER SERVICE CENTERS PERFORMANCE ASSESSMENT CLINIC (10163) 10165 DMO TRAINING FOR ORAL SURGERY PROCESSORS (10165) 10166 EPDB & DMO PROVIDERS 10167 DISABILITY SERVICES TRAINING UPDATES JUNE 2005 (10167) 10174 IHD ACCOUNT MGR AND CHAMPION REPORTS TRAINING (10174) 10176 NAPMBBDU SCM (REHAB, HOSPICE) 10178 RACIAL AND ETHNIC HEALTHCARE DISPARITIES (10178) 10185 CHOICE POS II AND AETNA SELECT REFRESHER CLASSROOM 01/200912/2009 10192 HEALTH SAVINGS ACCOUNT (HSA) BANKING ENHANCEMENTS SELF-PACEDCONFERENCE (10192) CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC 10196 HMO W/HRA AND TIF DEDUCTIBLE LIMIT OPEN ENROLLMENT TRAINING (10196) SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC 10197 NEW TREATMENT FOR OSTEOARTHRITIS (10197) 10200 BACK IN SCHOOL - AETNA'S BENEFICIARY MANAGEMENT SERVICES (10200) 10202 APM CONFIDENTIALITY - RELEASE OF MEMBER INFORMATION (10202) 10205 MM STRATEGIC PRICER REFRESHER TRAINING- 2 (#10205) Course Number Course Title 10210 NACO HOSPITAL TO MEDICAL PROCESSING FOR CLAIM BENEFIT SPECIALISTS (10210) 10211 MM COB CALCULATOR ONE ON ONE TRAINING (#10211) 10212 SER-PM NAP/RENTAL AGREEMENT REFRESHER TRAINING - 10212 10214 LEVEL OF CARE REVIEW, RICH-DED (10214) 10216 COMPRESSED GAS CYLINDER MANAGEMENT (10216) 10219 AEXCEL REFRESHER TRAINING - NE REGION (10219) 10233 CLEARCASE UCM FOR DEVELOPERS INTRODUCTION (WINDOWS) (10233) 10234 CLEARCASE UCM PCB FOR NON-DEVELOPERS & MAINFRAME DEVELOPERS (10234) 10238 VIRGINIA PROMPT PAY (#10238) 10239 HMO W/HRA AND TIF DEDUCTIBLE LIMIT FUNCTIONAL/SYSTEM TRAINING (10239) 10240 HMO W/HSA AND HDHP OPEN ENROLLMENT TRAINING (#10240) 10244 MEDICARE PPO TRAINING (# 10244) 10250 MEDICARE MODERNIZATION ACT FOR NETWORK AND CONTRACTING(10250) 10255 MA COORDINATION OF BENEFITS QUESTION AND ANSWER 10256 PROVIDER SERVICE CENTERS WHO MOVED MY CHEESE? TRAINER SEMINAR (10256) 10257 PROVIDER SERVICE CENTERS COMMUNICATION AND FEEDBACK - TRAINER SEMINAR (10257) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 SELF-PACED 01/201012/2010 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 1 0 0 NON-ACADEMIC 10259 CCR THERAPY TRIGGERS (#10259) SELF-PACED 01/201012/2010 10262 PEDIATRIC & ADOLESCENT HIP SURGERY ORTHOPEDIC SCOLIOSIS SURGERY (10262) RICHFIELD CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 6 0 0 NON-ACADEMIC 10264 ISO PSA AQC INSTALLATION - NEW BUSINESS HMO 10266 MM ISO/PSS CONSOLIDATED BILL INSTALLATION (LEGACY TO PSA) (10266) Course Number 10270 10274 Course Title NACO VIRTUAL REFRESHER TRAINING TRAD SCM 2005 - CBS (10270) NACO HEALTH SAVINGS ACCOUNT (HSA) (10274) 10274 NACO HEALTH SAVINGS ACCOUNT (HSA) (10274) 10275 NACO VIRTUAL REFRESHER TRAINING KEEPING THE COMMITMENT (10275) 10277 NACO VIRTUAL REFRESHER TRAINING TRAD SCM 2005 - CSR (10277) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC 10278 QFE SYSTEM TRAINING 10281 NACO VIRTUAL REFRESHER TRAINING HMO SCM 2005 - CBS (10281) 10283 NACO VIRTUAL REFRESHER TRAINING HMO SCM 2005 - CSR (10283) CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC 10285 NACO HMO REFRESHER TRAINING BY NACO TRAINERS (10285) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 10291 GROUP INSURANCE RISK SELECTION AND MANAGEMENT SELF-PACED CONFERENCE (10291) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 10292 GROUP INSURANCE RISK SELECTION AND MANAGEMENT SELF-PACED CONFERENCE ASSESSMENT ONLY (10292) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 10293 MEDICARE HEALTH SUPPORT (MHS) OVERVIEW (10293) SELF-PACED 01/200912/2009 0.75 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 10294 MHS CONGESTIVE HEART FAILURE (CHF) - 10294 10295 MHS DIABETES MELLITUS (10295) SELF-PACED 01/200912/2009 10298 UNAUTHORIZED ADMISSION POLICY UPDATE (10298) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 10301 AGB MEDAIRE TRAINING 2005 CLASSROOM 01/200912/2009 10302 MEMBER BOOK OF RECORD - MEMBER ENROLLMENT APPLICATION TRAINING(10302) SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC 10303 MIDDLE MARKET UNDERWRITING AND SALES SUPPORT CAREER PATH TUTORIAL 10303 SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC 10305 NACO: MEDICARE SECOND PAYER (MSP) (10305) Course Number 10309 10312 10313 Course Title THE MEDICARE MEMBER AND MEDICARE GUIDELINES (10309) NACO ME/EC REFRESHER (10312) MATH REFRESHER ACTIVITY (10313) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 10324 NACO PHYSICAL THERAPY TRAD CBS (10324) CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC 10325 MMA UW - SRM TRAINING FOR KEY ACCOUNTS # 10325 SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 10326 NO FACILITY FOUND BOILERPLATE/PROFESSIONAL COMPONENT TRAINING (#10326) SELF-PACED 01/200912/2009 1.5 0 0 NON-ACADEMIC 10327 KING OF PRUSSIA - MILLIMAN CARE GUIDELINES 9TH EDITION UPDATE SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 10333 HMO HRA SPARKS TRAINING (10333) SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS 10334 EPDB REFRESHER--DETERMINING PAR STATUS (10334) RICH DED CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 10336 PRECERT, MEDICARE MEMBER AND MEDICARE GUIDELINES (10336) SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 20 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1.25 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS 10337 CHIROPRACTIC FRAUD (10337) 10339 PST, HMO HOSPITAL REFRESHER FOR INPATIENT, OUTPATIENT, ER (10339) 10342 DATE SERIES 10342 10343 PST MEMBER/PROVIDER VIEW ASD TRAINING (10343) 10344 10345 CLINICAL DURATION GUIDELINES 10344 ETUMS 10345 10350 SHORT TERM DISABILITY (STD) PRE-EX (10350) 10351 NY HCRA MEDICAL AUTOMATION TRAINING (#10351) 10358 PEND RULE PROCESS TRAINING Course Number 10359 Course Title LEVEL OF CARE REVIEW AND UTLILIZING CUSTOMIZED DENIAL REASONS (10359) RICH-DED 10360 MEDICARE HEALTH SUPPORT 10365 MM PRECERTIFICATION/ PATIENT MANAGEMENT REFRESHER TRAINING 10366 MEDICARE ADVANTAGE CORRESPONDENCE 10368 STD PRE-EXISITING INVESTIGATION WORKFLOW 10368 10370 PRE EXISTING CONDITIONS PHASE II TRAINING (10370) 10372 PERFORMANCE SUPPORT TOOLS TRAINING (#10372) 10387 MARKETING ACCELERATION WORKSHOP 10388 NACO IPA FOR HMO CSRS AND CSCS (10388) 10390 HEART VALVE REPLACEMENT FOR ICCS (10390) RICH-DED 10391 HEART VALVE REPLACEMENT FOR CMS (10391) RICH-DED 10394 10395 MM GENERAL TRADITIONAL OVERVIEW ACCUMULATOR HV SCREEN REVIEW (10395) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 40 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 10399 WEST REGION COLA AND MULTI-YEAR TRAINING CLASSROOM 01/200912/2009 10403 ACUTE REHAB HOSPITALS OR SUBACUTE PROGRAMS: DISCERNING THEIR UNIQUE CAPABILITIES CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS 10404 NACO CUSTOMER LOYALTY (10404) 10405 COB TRAINING FOR MRT-WEST (10405) 10409 NACO AETNA CHOICE POS II - OPEN ENROLLMENT(10409) 10413 MMA IMPACTS TO PDS - AUGUST 2005 Course Number 10414 10417 10418 10419 10423 Course Title DISABILITY SERVICES TRAINING UPDATES JULY 2005 (10414) PERFORMANCE MANAGEMENT CLINIC (10417) PDS BEHAVIORAL HEALTH (10418) NAPMBBDU NEW HIRE 10423 MILD BRAIN INJURY 10424 ETUMS 7.1- WHAT'S NEW (10424) 10426 HEALTHLINE OVERVIEW (REFERRAL ENTRY AND INQUIRY) RICH DED (10426) 10432 NPM COMPLEX TO STCM TRANSITION 10433 NACO CALL QUALITY ANALYST TRAINING (10433) 10438 STRATEGIC RESOURCE COMPANY (SRC) LIVE SELFPACED STREAM (10438) 10440 STRATEGIC RESOURCE COMPANY (SRC) CERTIFICATION (10440) 10442 NAPMBBDU ICC 10443 NAPMBBDU CMNC 10446 WEST/SOUTHWEST OPEN ENROLLMENT FIELD TRAINING (10446) 10448 10449 MMA BILLING AND AR - GROUP MMA BILLING AND AR INDIVIDUAL Delivery Method Course Course Applicable Year Length Hours SELF-PACED 01/200912/2009 CLASSROOM 01/201012/2010 8.5 SELF-PACED 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 1 SELF-PACED 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 SELF-PACED 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 SELF-PACED 01/200912/2009 SELF-PACED 01/200912/2009 Credits Recommended University of Phoenix Equivalency 0 TOO FEW HOURS 8.5 0.5 INTERDISCIPLINARY/ ELECTIVE 0.5 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 1 COMBINABLE PHYSICAL BIOLOGICAL SCIENCE 0.5 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 60 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 3 0 0 NON-ACADEMIC 1 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 0 0 10452 MMA ENROLLMENT OVERVIEW(10452) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 10456 PROVIDER SERVICE CENTERS TEAMBUILDING MAROONED! (10456) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 10459 INDIVIDUAL, SMALL GROUP & MEDICAID MARKETS INDIANA & ILLINOIS NEW PRODUCT 2005 (10459) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 10462 WHEN CULTURE, RELIGION, AND MEDICAL ETHICS CLASH CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 10465 NACO RETIREE SENSITIVITY TRAINING ABBREVIATED (10465) CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 10470 DIMENSIONAL MODELING FOR DATA WAREHOUSE APPLICATIONS (10470) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 10480 NPM REFRESHER CLASS FOR AETNA COMPASSIONATE CARE PROGRAM CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 24 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 24 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 10485 ASSESSING READINESS TO CHANGE (10485) 10486 TEAMSITE FOR EDITORS 10489 MD/CM COLLABORATION-CM PROGRAM INITIATIVE 10489 10499 VOLUNTARY SHORT TERM DISABILITY (VSTD) (10499) 10502 HIPAA REPRINT VIA EOS PC (10502) 10505 AEXCEL 2006 NEW MARKET TRAINING (NETWORK STAFF) 10505 10520 MEDICARE ADVANTAGE CORRESPONDENCE MASTERY TEST 10526 DATA MODELING TOOLS INTEGRATION - PART I: INTRODUCTION (10526) 10527 DATA MODELING TOOLS INTEGRATION - PART II: MODEL MANAGEMENT PROCESS (10527) 10528 DATA MODELING TOOLS INTEGRATION - PART III: JUMAR:LINKS DEMONSTRATION (10528) 10529 DATA MODELING TOOLS INTEGRATION - PART IV: JUMAR:LINKS DETAIL (10529) 10530 DATA MODELING TOOLS INTEGRATION - PART V: CLEARCASE SETUP AND USE (10530) 10531 DATA MODELING TOOLS INTEGRATION - PART VI: REVIEW AND SUMMARY (10531) 10533 ASD - COMPUTER TELEPHONY INTEGRATION (CTI) FOR PROVIDERS (10533) 10536 CONSUMERISM UNIVERSITY CERTIFICATION (10536) 10537 CONSUMERISM UNIVERSITY (10537) 10539 PSC SPECIALIZED GOLDEN HOUR - AUGUST 2005 (10539) Course Number 10554 10555 Course Title ECHS CREDENTIALING UPDATE BISMARCK LL INFERTILITY 10556 SEPM - PEDIATRIC PSYCHOSOCIAL ISSUES 10558 MIDDLE MARKET HMO CLAIMSP ERLT WORKFLOW FOR ER CLAIMS- REFRESHER 10561 TEAM LEADERS TOOLS AND TECHNIQUES ACCESS HR NAVIGATION (10561) 10564 DISABILITY SERVICES TRAINING UPDATES AUGUST 2005 (10564) 10566 NACO - TC/OC TO MC/POS II PROCESSING (10566) 10568 SOCIAL SECURITY PROCESS UPDATE AUGUST 2005 10568 10569 RETROSPECTIVE REVIEW PROCEDURE TRAINING (10569) 10570 BL THIRD PARTY STRATEGIC SELLING 10570 10571 INPATIENT EVENT AETNA CARE PLANNER TOOL (10571) 10572 ILT NPS SURVEY 10580 RBCO MEDICARE INDIVIDUAL ACCOUNT RECEIVABLES (10580) 10581 INTEGRATED DELIVERY SYSTEM (10581) 10583 CALIFORNIA HMO AETNA VALUE NETWORK SYSTEM TRAINING (10583) 10584 NACO CONTINUOUS QUALITY IMPROVEMENT (CQI) TRAINING (10584) 10585 10586 10591 10592 AETNA VALUE NETWORK PRECERT MEA TRAINING (10586) NACO REFRESHER TRAININGS (10591) NACO ECHS REFRESHER TRAINING (10592) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 7.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 40 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.25 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 20 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 5 0 0 NON-ACADEMIC Course Number 10594 Course Title NPM NEW HIRE TRAINING, CONDENSED VERSION (10594) 10595 NACO ASD TTT (10595) 10598 MM HMO MVA/WC COB CLAIM PROCESSING REFRESHER 10600 PROVIDER SERVICE CENTERS TEAMBUILDING "EARTHQUAKE" (10600) 10605 NAPMBBDU PRECEPTOR PROGRAN 10606 AETNA GLOBAL BENEFITS INTRODUCTION COURSE (10606) 10606 AETNA GLOBAL BENEFITS INTRODUCTION COURSE (10606) 10609 NE LUNCH&LEARN - NATIONAL ADVANTAGE PROGRAM (NAP) UPDATE - 10609 10612 PSC SPECIALIZED GOLDEN HOUR - SEPTEMBER 2005 (10612) 10615 AEXCEL NEW MARKET TRAINING WEST REGION NETWORK STAFF 10617 NPM CASE MANAGEMENT: THE NEXT GENERATION SOUTHEAST PILOT 10618 LEARNSOMETHING TEST COURSE 10624 MM UW AHF FOR HMO-BASED PRODUCTS (10624) 10626 INSTRUCTOR LED RETROSPECTIVE REVIEW PROCEDURE TRAINING 10627 MEDICARE PDP TRAINING FOR NETWORK STAFF 10628 TEAM LEADERS TOOLS AND TECHNIQUES - TEAM BUILDING (MYERS-BRIGGS) (10628) 10629 STRATEGIC RESOURCE COMPANY SELF-PACED PRESENTATION (10629) 10630 MEDICAL BENEFITS WORKSHOP FOR NASS (10630) 10631 NAPMBBDU IN-SERVICES 10632 MEDICARE PRESCRIPTION DRUG PROGRAM - PART D (PDP) -10632 Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 30 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC Course Number 10634 10635 Course Title HMO/PHARMACY (RX) INTEGRATION (10634) PDS & CREDENTIALING LEADERS MEETING 10637 HMO EMBEDDED BEHAVIORAL HEALTH 10639 HMO WITH HSA AND HDHP SYSTEM TRAINING (10639) 10641 PRECERT CLINICAL EDUCATION TRAINING SEPTEMBER 2005 (10641) 10647 PRECERT MEDICARE ADVANTAGE CORRESPONDENCE TRAINING (10647) 10649 TEXAS - PARKLAND MCG TRAINING 10650 DISABILITY SERVICES TRAINING UPDATES SEPTEMBER 2005 (10650) 10654 10659 10664 10665 10666 NCR QM - MATHEMATICS TUTORIAL - PART I (10654) NAPMBBDU MILLIMAN CULTURAL REFRESHER AETNA VALUE NETWORK FOR PM/PRECERT (10664) SE/SW ANNUAL RISK MANAGEMENT OVERVIEW IRRITABLE BOWEL* Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 12 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 1 COMBINABLE MATHEMATICS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 1 0 0 NON-ACADEMIC 10668 CREDIT TRANSMITTALS & DOLLAR DRAFTS (10668) CLASSROOM 01/200912/2009 10669 AETNA STRATEGIC DESKTOP (ASD) CSR/SC FULL USER TRAINING [MBR & PROVIDER VIEW] (10669) CLASSROOM 01/201012/2010 32 0 0 NON-ACADEMIC 10671 AETNA STRATEGIC DESKTOP (ASD) AETNA BEHAVIORAL HEALTH (ABH) CSR FULL USER TRAINING [MEMBER VIEW] (10671) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 10672 AETNA STRATEGIC DESKTOP (ASD) AETNA BEHAVIORAL HEALTH (ABH) CLINICAL FULL USER TRAINING [MEMBER VIEW] (10672) CLASSROOM 01/200912/2009 11.8 0 0 TOO FEW HOURS 10673 NA MEDICARE CONSULTANT ELECTRONIC ENROLLMENT CLASSROOM 01/200912/2009 6 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 10674 ACQUIRED BRAIN INJURY (ALC# 10674) Course Number Course Title 10675 TESTING COURSE (10675) 10676 PSC SPECIALIZED GOLDEN HOUR - AETNA HEALTHFUND 2005 (10676) 10678 NAPMBBDU STCM REFERSHER 10679 NAPMBBDU ADMINISTRATIVE DENIALS / TIMELINESS REFRESHER 10680 JAVASCRIPT (10680) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 10683 NA RJ/NERT TRAINING (10683) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 10685 PDS TRAINING: SYSTEM RELEASES AND ENHANCEMENTS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 10696 PROVIDER SERVICE CENTER TRADITIONAL CUSTOMER SERVICE REPRESENTATIVE 2-DAY PROVIDER VIEW ASD TRAINING (10696) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 10697 PROVIDER SERVICE CENTER TRADITIONAL CUSTOMER SERVICE REPRESENTATIVE 4-DAY PROVIDER VIEW ASD TRAINING (10697) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 12 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 80 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 4 4 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 10699 HEALTHLINE REFERRAL INQUIRY- RICH DED (10699) 10700 NATIONAL ACCOUNTS PLAN SPONSOR SERVICES LEADERSHIP WORKSHOP (10700) 10705 10706 PDS TRAINING: HMO PROVIDER DATA (10705) EVAL TEST COURSE 10707 CIVIL TREATMENT FOR MANAGERS 2006 (10707) SELF-PACED 01/200912/2009 10711 NORTH CENTRAL - MEDICAL COST EFFECTIVENESS OPPORTUNITIES (LAB LEAKAGE) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 10712 CHAIRMAN'S INITIATIVE ON DEPRESSION TRAINING 10713 NORTH CENTRAL - PRACTITIONER/PROVIDER APPEALS PROCESS INFORMATIONAL SESSION 10714 NE LUNCH&LEARN: 2006 OPERATING PLAN (10714) 10716 PRECERT CLINICAL EDUCATION TRAINING OCTOBER 2005 (10716) Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 10723 CAQH 2005 NETWORK REFRESHER SESSION (# 10723) CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 10724 NATIONAL PATIENT MANAGMENT COORDINATION OF BENEFITS QUESTION AND ANSWER SESSION CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 24 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 10725 HSA DEBITCARD - INVESTMENTS II 10727 ACTUARIAL TRAINING BROWN BAG (10727) 10740 NATIONAL PROVIDER IDENTIFIER (NPI) AWARENESS SESSION -10740 10741 PM DU INTRODUCTION TO CASE MANAGEMENT (10741) 10752 AGB NEW HIRE SALES CERTIFICATION (10752) 10754 NAPMBBDU ADMINISTRATIVE DENIALS CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC 10756 DISCHARGE PLANNING OVERVIEW RICH DED (10756) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 10757 ETUMS 7.2 WHAT'S NEW (10757) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 SELF-PACED 01/200912/2009 17 17 1 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 10759 AHF HRA 2006 (10759) 10760 WHAT MAKES A GOOD VOCATION SERVICES REFERRAL 10760 10762 NU IMAGE OPTICAL CENTER (10762) 10763 DISABILITY SERVICES TRAINING UPDATES OCTOBER 2005 (10763) 10765 PSC SPECIALIZED GOLDEN HOUR - NOVEMBER 2005 (10765) 10768 EXTERNAL TBT HOSTING TEST (10768) 10770 MEDICARE FORMULARY-ENROLLMENT 10771 PRACTITIONER/PROVIDER APPEALS PROCESS (#10771) 10782 10783 MEDICARE MODERNIZATION ACT FOR PHL PMNABBDU FIT RESULTS Course Number 10787 10788 10789 10792 Course Title PROVIDER REIMBURSEMENT INITIATIVES (10787) PST, AETNA HEALTH FUND, REFRESHER (10788) MAKING PAY DECISIONS (10789) MMA IMPACTS TO PDS - NOVEMBER 2005 10795 FIT ENHANCEMENTS RICH-DED (10795) 10797 NACO MC TO TC/OC PROCESSING TRAINING (10797) 10798 QUALITY MANAGEMENT: NCQA (10798) 10799 CALIBRATING PERFORMANCE AND RESULTING PAY (10799) 10800 CHANGES TO THE BUSINESS INTENT REVIEW PROCESS 10804 XML - DTDS AND SCHEMAS (10804) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 16 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 10805 APMCAS 2005.4 RELEASE SELF-PACED 01/200912/2009 10806 MID-ATLANTIC NORTH MARKETS - SCM PERFORMANCE SUPPORT TOOL TRAINING (#10806) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 6 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 10808 NE LUNCH AND LEARN - EDI UPDATE (10808) 10809 NE LUNCH&LEARN - HOSPITAL CHARGEMASTER (10809) 10810 10811 NAPMBBDU DOCUMENTATION WORK SMART ESTIMATION WORKBOOK (10811) 10812 WEST VIRGINIA FAIR TRADE LAWS 10815 HCIC REGIONAL AND NATIONAL REPORTS: SE/SW REGION 10816 10817 NACO MSW FOR CLAIMS PROCESSORS (10816) FACILITY PRICER REPORTS - SE/SW REGION Course Number Course Title 10818 FACILITY & PHYSICIAN PRICERS GENERAL HANDLING - SE/SW REGION 10819 MM TRADITIONAL PRE-EXISTING CONDITIONS REFRESHER (10819) 10820 10821 FACILITY PRICER RATE SCREENS - SE/SW REGION MARKET DRILL DOWN PACKAGE SE/SW REGION 10823 HCIC PM BRIEFING BOOK - SE/SW REGION 10824 ETUMS AMBULATORY EVENT TRAINING REFRESHER CLASS 10826 10828 DISABILITY CUSTOMER SERVICE TRAINING 10826 BLOODBORNE PATHOGENS 10828 10832 WORKPLACE VIOLENCE 10832 10833 AETNA BEHAVIORAL HEALTH PM/PSC UPDATE (10833) 10835 10836 10837 10840 10842 10843 PREGNANCY CLAIMS MANAGEMENT (10835) MMA GUIDE TRAINING (10836) CAPABILITY PATTERN - SYSTEM SUNSET (10837) ISO INSURANCE SERVICE ORGANIZATION BUSINESS INTENT REVIEW PROCESS - SE REGION AETNA BEHAVORIAL HEALTH Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 10844 AETNA BEHAVORIAL HEALTH QUIZ SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 10845 EMERGENCY ROOM AND CLINICAL CLAIM REVIEW TRAINING (#10845) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 10848 AETNA STRATEGIC DESKTOP (ASD) 5.3 PROVIDER VIEW - PRECERT MODEL OFFICE (10848) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 10855 NAPMBBDU CUSTOMIZED DENIALS Course Number 10857 Course Title SCORECARD CLINIC FOR LIFE PRODUCTS AND SERVICES Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 10858 TEAMSITE - MANAGING CONTENT CLASSROOM 01/201012/2010 10860 PST, STRATEGIC CONTRACT MANAGER-COMPLETE (10860) CLASSROOM 01/200912/2009 4 0 0 SELF-PACED 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 32 32 2 INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 16 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS 10861 BEHAVIORAL HEALTH KANA (10861) 10862 AHF HRA HYBRID FUNDING ARRANGEMENT (10862) 10863 PST STRATEGIC CONTRACT MANAGER REFRESHER (10863) 10864 RBCO CUSTOMER SERVICE/ GEMS FOR CSP ASSIST (10864) 10866 CALIFORNIA PROMPT PAY (10866) 10868 DISABILITY SERVICES TRAINING UPDATES NOVEMBER 2005 (10868) 10869 SCORECARD CLINIC FOR PM/QM MANAGERS 10871 MIDDLE MARKET SME TRAINING FOR COMPETITIVE RENEWAL DATABASE 10873 PRACTITIONER/PROVIDER APPEAL PROCESS 10873 10876 MIDDLE MARKET BASIC FINANCIALS (10876) 10879 WPI/WPR PROCESS (10879) 10880 ACTIVE ETHICAL LEADERSHIP: DISSENT IS NOT A DIRTY WORD 10881 MIDDLE MARKET GROUP INSURANCE RENEWAL FOR ACCOUNT MANAGERS 10883 PSC SPECIALIZED GOLDEN HOUR - DECEMBER 2005 (10883) 10897 CARDIOLOGY: GETTING TO THE HEART OF THE MATTER 10897 10938 10939 LEADING AETNA'S STRATEGY FOR GROWTH ASD ASSESSMENT 2 - HMO CLAIM INQUIRY(10939) Course Number Course Title 10940 ASD ASSESSMENT 2 - TRADITIONAL CLAIM INQUIRY(10940) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS 10941 ASD ASSESSMENT 2 - DENTAL CLAIM INQUIRY (10941) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 10942 MEDICATION THERAPY MANAGEMENT PROGRAM ILT CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 10946 VOLUNTARY STD WORKFLOW (10946) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 10949 NATIONAL DME INITIATIVE OVERVIEW FOR NETWORK MANAGEMENT AND CONTRACTING (10949) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 10951 CPE - WORK-AT-HOME SESSION 10952 ENHANCED PADU AND HOSPITAL CONTRACT ASSESSMENT TOOL TRAINING - 10952 10953 NON-GROUP AR INQUIRY 10955 EMERGENCY ROOM AND CLINICAL CLAIM REVIEW FOR PST (#10955) 10957 CASE MANAGEMENT TEMPLATES (#10957) RICHDED 10962 PEDIATRIC END-OF-LIFE CARE (10962) 10964 DISABILITY SERVICES TRAINING UPDATES DECEMBER 2005 (10964) 10971 FEHBP TRAINING (10971) SELF-PACED 01/200912/2009 10972 MID-ATLANTIC 2006 QUALITY ENHANCEMENT & MEDICARE RISK-ADJUSTER METHODOLOGIES (#10972) CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 10975 TEST PUBLISH (10975) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 10977 AETNA HEALTHFUND CERTIFICATION FOR NA SVPS, VPS OF CM, MANAGERS, & AES 10977 CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 10979 RBCO TRADITIONAL CBS TRAINING (10979) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 10980 NACO PHYSICIAN SETTLEMENT AGREEMENT AND LATE CLAIM INTEREST (10980 CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC 10983 AETNA HEALTHFUND CERTIFICATION FOR NA AMS 10983 CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS Course Number 10984 Course Title APC EDUCATION WORKSHOP 10990 ASD NON CALL ACTIVITY FOR CALL HISTORY 10993 VOLUNTARY STD INTAKE ANALYST WORKFLOW (10993) 10994 RBCO TRADITIONAL NEW HIRE CSR (10994) 10996 PRECERT EPDB REFRESHER (10996) 10997 MM TRADITIONAL NEW HIRE CSR EXTENDED CLASS BILINGUAL 11001 NER SKILLED NURSING FACILITY AND REHAB FACILITY TRAINING 11003 NACO - AUXILIARY PHONE ASSISTANCE (11003) 11004 NAVIGATING THROUGH PRESENTATION EXCELLENCE 11005 ERISA 5500 (#11005) 11010 ASD ASSESSMENT 3 - HMO MEMBER UPDATE (11010) 11011 ASD ASSESSMENT 3 - TRADITIONAL MEMBER UPDATE(11011) 11012 ASD ASSESSMENT 3 - DENTAL MEMBER UPDATE (11012) 11013 PRECERT HOME HEALTH CARE TRAINING (11013) 11018 GOVERNMENT & LABOR 101 (11018) 11025 RBCO TRADITIONAL NEW HIRE CBS TRAINING (11025) 11026 RBCO TRADITIONAL NEW HIRE CBS TRAINING HOSPITAL CLAIMS (11026) 11029 11030 11031 CUSTOMIZED DENIAL REFRESHER (11029) RBCO SMALL GROUP ISO TRUST DRAFTING (11030) NACO TRAD NEW HIRE CSR WITH ASD (11031) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 840 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 800 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 7 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 520 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 80 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 55 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 440 0 0 NON-ACADEMIC Course Number 11032 Course Title NACO HMO NEW HIRE CSR WITH ASD (11032) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 440 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 11034 REMOTE ASSISTANCE SHARED DESKTOP TOOL CLASSROOM 01/200912/2009 11035 ASP.NET 2008 (11035) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 11036 XSLT (EXTESIBLE STYLE LANGUAGE TRANSFORMATIONS) (11036) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 11038 MEU/NETWORK MANAGEMENT CONTRACT ANALYSIS TRACKING TOOL CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 11041 NATIONAL PATIENT MANAGEMENT REFRESHER TRAINING - TIMELINESS POLICY AND PROCEDURE CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 11042 AETNA STRATEGIC DESKTOP (ASD) PATIENT MANAGEMENT (PM) 5.3 [MBR & PROVIDER VIEW](11042) CLASSROOM 01/200912/2009 11 0 0 NON-ACADEMIC 11043 AETNA STRATEGIC DESKTOP (ASD) PATIENT MANAGEMENT (PM) 5.3 PROVIDER UPGRADE (11043) CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 6 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 12 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 11044 11047 11050 11051 GROUP INSURANCE FMLA PROGRAM 2006 (11044) PRIMER FOR OCCUPATIONAL ERGONOMICS 11047 EPRECERT DELEGATION (#11050) MENTORING FOR SUCCESS 11051 11052 CA IPA SPECIFICS (11052) 11055 WORKING WITH NATIONAL CUSTOMER OPERATIONS (#11055) 11056 MAP TRAINING – INTERNAL QUALITY REVIEW TOOLS FOR M2B 11059 PDS TRAINING: PROVIDER TAB FOR PDS 11060 PDS TRAINING: COLA PROCEDURES AND WORKFLOWS 11063 PDS TRAINING: SCM RATES WIZARD AUDIT TOOL 11064 JAVA SERVER FACES - BUILDING APPLICATIONS WITH JSF (11064) Course Number 11076 Course Title NEW ETUMS DEMOGRAPHICS FIELDS 02/10/06 (11076) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 11077 WORKERS' COMP MANAGED CARE 11077 CLASSROOM 01/200912/2009 11078 WORKERS COMP MANAGED CARE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 11079 ETUMS TRAINING FOR AETNA BEHAVIORAL HEALTH STAFF (11079) CLASSROOM 01/201012/2010 32 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 12 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 4 4 COMBINABLE COMMUNICATION ARTS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 11080 NY HCRA CLAIM PROCESSING 11080 11082 NE LUNCH&LEARN SESSION - SPECIAL INVESTIGATIONS UNIT (11082) 11084 INTRODUCTION TO VB.NET USING VB.NET 2008 (11084) 11085 11086 11087 11088 11089 11091 ETUMS V7.3 WHAT'S NEW (11085) CM FUNCTIONAL OUTCOME REPORTS IPA RISK DELEGATION TRAINING (11087) MENTAL NERVOUS LIMITATION (11088) SETTLEMENTS - SINGLE SUM PAYOUTS (11089) RBCO ERISA 5500 (#11091) 11094 STD INTAKE ANALYST TRAINING (GAP) 11094 11096 PDS TRAINING: INTRODUCTION TO PROVIDER BUSINESS GROUPINGS (PBGS) - 11096 11097 11098 11099 WEB CCI FOR NA FACT (11097) PHYSICIAN PRICER REFRESHER - SE/SW REGION THE CONSUMMATE COMMUNICATOR (11099) 11100 TONY STAGING 11101 NORTH CENTRAL - HCIC WEBSITE TRAINING (11101) Course Number 11102 Course Title SCORECARD/DEVELOPMENT PLAN CLINIC (11102) 11103 RBCO HMO NGMENU SCREENS TRAINING (11103) 11104 AETNA PRODUCT QUICKBASE/PROJECT MANAGEMENT TOOL (PMT) WORKSHOP (11104) 11112 MILLIMAN GUIDELINE COORDINATOR RICH-DED #11112 Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 2 0 0 NON-ACADEMIC 11115 NER MILLIMAN REVIEW FOR SNF/REHAB ICC CLASSROOM 01/200912/2009 11116 IAD - TWO-DAY PROJECT MANAGEMENT TRAINING FOR INTERNAL AUDIT EMPLOYEES (11116) CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.25 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 11117 ETUMS V7.3 WHAT'S NEW UPDATE (11117) 11121 GROUP INSURANCE FMLA PROGRAM 2006 - ROI CALCULATOR (11121) 11122 BENEFIT TABLE QUERY (BTQ WEB) OVERVIEW (11122) 11123 SRC TRAINING ON AETNA (11123) 11125 PROVIDER SERVICE CENTERS SUPERVISOR TRAINING HOUR (11125) 11127 CA PCP TERMINATION POLICY 11128 SOCIAL SECURITY SOFT SKILLS (11128) 11129 AETNA PHARMACY MANAGEMENT NEW HIRE PROGRAM 11130 DISABILITY SERVICES TRAINING UPDATES FEBRUARY 2006 (11130) 11131 11132 ETUMS NAVIGATION FOR MEDICAL DIRECTORS STAND IN COURSE 11133 NACO CUSTOMER LOYALTY-WISM (11133) 11135 MEDICAL TERMINOLOGY - THE BASICS (11135) (EXTERNALLY-HOSTED VERSION) 11137 SE/SW FEBRUARY 2005 TRAINING CALL PROVIDER COMPLAINTS & APPEALS-11137 Course Number 11141 Course Title AIS CONNECTIONS (11141) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 11142 GENERAL DISABILITY NEW HIRE TRAINING (11142) CLASSROOM 01/200912/2009 11143 NACO TRADITIONAL REWORK REFRESHER TRAINING (11143) CLASSROOM 01/200912/2009 6 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 SELF-PACED 01/200912/2009 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 20 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 24 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 11148 NE LUNCH&LEARN - BEHAVIORAL HEALTH (11148) 11155 NCR QM - MATHEMATICS TUTORIAL - PART II (11155) 11162 HMO E.PUB SYSTEM UPGRADE #11162 11163 NE LUNCH&LEARN - SMART FRONT END (11163) 11165 RBCO TRADITIONAL ISG INDIVIDUAL CONVERSION TRAINING (11165) 11166 NA PSS- HMO AR REFRESHER TRAINING- (11166) 11167 PM DU FIT UPDATE (11167) 11169 NPM-NEW HIRE - AETNA COMPASSIONATE CARE PROGRAM 11171 NACO CO-SURGEON PROCESSING REFRESHER (11171) 11172 11173 NA UNDERWRITING - PHARMACY 101 (11172) NA UNDERWRITING - PHARMACY 102 (11173) 11177 RBCO REWORK TRAINING (11177) 11178 PRODUCT TRAINING (FOR HMS/PPOM NETWORK STAFF) - 11178 11179 11181 DESIGNING FOR SERVICE EXCELLENCE EAP/BEHAVIORAL HEALTH TRAINING 11182 TEST OF TEMPLATE REDESIGN (#11182) 11183 ACCOUNTING FUNDAMENTALS FOR NA UNDERWRITING CONSULTANTS Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 11185 PROJECT MANAGEMENT - NA UW (11185) CLASSROOM 01/200912/2009 16 16 1 INTERDISCIPLINARY/ ELECTIVE 11186 NACO TRAIN THE TRAINER (11186) CLASSROOM 01/200912/2009 24 24 1.5 INTERDISCIPLINARY/ ELECTIVE 11188 PRECERT ASD TRAINING FOR IQA'S/NURSES (5 DAYS) (11188) CLASSROOM 01/200912/2009 40 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 40 40 2.5 INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 11190 TRADITIONAL E.PUB CUSTOMIZER (11190) 11191 MEDICAL SERVICES (PM & QM) WEBSITES - SE & SW REGIONS 11194 11195 11197 NACO FSA CLAIM PROCESSING (11194) TEST COURSE 1 - EMAIL NOTIFICATION 11195 BACK IN SCHOOL - HEADACHE (11197) 11208 COGNITIVE IMPAIRMENT (11208) SELF-PACED 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 11215 PROVIDER SERVICE CENTERS LADDER OF INFERENCE (11215) CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 11216 PROVIDER SERVICE CENTERS SITUATIONAL LEADERSHIP TRAINING (11216) CLASSROOM 01/200912/2009 8 1 0.5 INTERDISCIPLINARY/ ELECTIVE 11219 INTRODUCTION TO STRUCTURED USER ACCEPTANCE (UAT) TESTING (11219) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 11220 USER ACCEPTANCE TESTING (UAT) PLANNING (11220) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 11221 DEVELOPING USER ACCEPTANCE TESTING (UAT) TEST PLAN, TEST CASES, AND TEST SCRIPTS (11221) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 11222 USER ACCEPTANCE TESTING (UAT) EXECUTION (11222) SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 11223 USER ACCEPTANCE TESTING (UAT) TEST EVALUATION AND REPORTING (11223) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 11224 USER ACCEPTANCE TESTING (UAT) PEOPLE ISSUES IN TESTING & COURSE SUMMARY (11224) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 11225 ETUMS INCLUSION OF REFERRALS (11225) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS 11225 ETUMS INCLUSION OF REFERRALS (11225) Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 11227 MEDICARE FOR PHL V. 2006.1.1 CLASSROOM 01/200912/2009 6 6 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 11228 SCM RATE WIZARD AUDIT PROGRAM TRAINING (#11228) CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 11230 SDY UT LEVEL OF CARE ASSESSMENT (LOCAT) 2006 UPDATE CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 11231 DISABILITY SERVICES TRAINING UPDATES MARCH 2006 (11231) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 11233 PROVIDER APPEAL LETTER WRITING (#11233) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 11235 NA UNDERWRITING - PRICING DENTAL PLAN CHANGES (11235) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 11238 TREATING AND MANAGING A CONSTELLATION OF CARDIOMETABOLIC RISK FACTORS RICH-DED (11238) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 11240 NEW HIRE ORIENATION FOLLOW-UP RICH-DED (#11240) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 11241 RB ASM ISG LPQ SALES COMPETITIVE INTELLIGENCE 11241 CLASSROOM 01/200912/2009 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 11242 CONSUMER SEGMENTATION TRAINING FOR NASS (11242) CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 19.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC 11244 RBCO ISO DENTAL ADA TABLE IDS 11245 AIS TEAM BONUS PRESENTATION - MANAGERS 11246 AIS TEAM BONUS PRESENTATION - MANAGERS AND EMPLOYEES 11253 RBCO MIDDLE MARKET ISO SELF FUNDED HMO DRAFTING (11253) 11254 MID-ATLANTIC REGION- AMERICAN SPECIALTY HEALTH (ASH) TRAINING 11260 11261 RM MID TRAINING (11260) TEST COURSE - ARTICULATE (11261) 11272 PSYCHIATRIC REHABILITATION (11272) 11275 INTRODUCTION PULMONARY FUNCTION TESTING 11275 11280 LATE CLAIM INTEREST (11280) Course Number 11281 11282 Course Title DIVERSITY BASICS #11281 BEHAVIORAL INTERVIEWING (11282) 11283 A DAY WITH JAY 11284 MANAGING TELECOMMUTING SUCCESSFULLY - A GUIDE FOR MANAGERS (11284) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 1 1 COMBINABLE SOCIAL SCIENCE CLASSROOM 01/200912/2009 6 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0.5 0 0 TOO FEW HOURS 11285 ROOT CAUSE ANALYSIS - GENERAL SELF-PACED 01/200912/2009 11289 MILLIMAN CARE GUIDELINES, 10TH EDITION UPDATE SELF-PACED 01/200912/2009 11292 EMERITI RETIREMENT HEALTH SOLUTIONS TBT (11292) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2.5 2.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 INTERDISCIPLINARY/ ELECTIVE 11299 PST MEA TRAINING (11299) 11300 ORIENTATION OVERVIEW (11300) 11302 NMM- SCM INQUIRY FOR SE/SW RETROREVIEW CLINICAL STAFF 11306 CS - 2009 AETNA MEDICARE ENHANCEMENTS (11306) 11306 11307 11308 11309 11312 11313 11314 11318 11321 INNOVATION LAB TEST - ARTICULATE QUIZMAKER (11307) TEST - ARTICULATE PRESENTER_QM (11308) TEST II - ARTICULATE PRESENTER_QM (11309) PRECERT, AETNA STANDARD TABLE ACAS (11312) UBEDITOR PRO TOOL - 11313 CLAIM ADJUDICATION/RISK MANAGEMENT (11314) NA UNDERWRITING - CONSUMER SEGMENTATION NACO COB REFRESHER TRAINING (HMO) (14619) 30 30 Course Number Course Course Applicable Year Length Hours Course Title Delivery Method 11322 NMM AETNA STRATEGIC DESKTOP 5.2 REFRESHER CLASS CLASSROOM 01/200912/2009 11324 RBCO EZLINK MANUAL ADJUSTMENTS & WRITE OFFS (#11324) SELF-PACED 01/200912/2009 40 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 SELF-PACED 01/200912/2009 11325 NACO HMO CCR REFERRAL TRAINING (11325) 11348 RBCO TRADITIONAL ASD CSR TRAINING (11348) 11349 NAVIGATING THE ELIGIBILITY & PROCESS IMPROVEMENT WEBSITE (11349) Credits Recommended University of Phoenix Equivalency 0 TOO FEW HOURS 40 2.5 INTERDISCIPLINARY/ ELECTIVE 1 0 0 NON-ACADEMIC 600 0 0 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 7 7 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0 0 11350 COMPETITIVE RENEWAL DATABASE (CRD) (11350) CLASSROOM 01/200912/2009 11351 WORKING THE AETNA WAY (11351) SELF-PACED 01/201012/2010 1 0 0 CLASSROOM 01/200912/2009 7 7 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 40 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 SELF-PACED 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 40 0 0 SELF-PACED 01/200912/2009 40 40 2.5 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 11352 RETIREE TOOLS TRAINING (11352) 11355 RBCO AETNA STRATEGIC DESKTOP CSR-SC TRAINING (MEMBER VIEW) - PHASE II (11355) 11356 DISABILITY MANAGEMENT IN MULTIPLE SCLEROSIS (11356) 11357 11358 MEDICAL TERMINOLOGY - INTERMEDIATE (11357) MERGERS AND ACQUISITIONS (11358) 11359 PROVIDER WEBSITE'S EOB TOOL (11359) 11362 PM DU ETUMS INCLUSION OF NON-PAR REFERRALS (11362) 11363 PST, MEDICARE PROCESSING AND REWORK TRAINING (11363) 11365 RBCO CBS PHONE TRAINING (11365) 11370 RBCO IDS PLAN SETUP AND CLAIMS PROCESSING (11370) 11382 PM DU TIMELINESS STANDARDS REFRESHER (11382) 11383 PM DU COORDINATION OF BENEFITS REFRESHER (11383) 11384 PM DU QUALITY OF CARE CONCERNS REFRESHER (11384) Course Number Course Title 11385 PM DU PRECERTIFICATION WORKFLOW AND HIERARCHY REFRESHER (11385) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 11386 DISABILITY SERVICES TRAINING UPDATES APRIL 2006 (11386) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 11392 RBCO HMO ASD CSR TRAINING (11392) CLASSROOM 01/200912/2009 560 0 0 NON-ACADEMIC 11393 THE FLEXIBLE WORKPLACE - A GUIDE FOR MANAGERS (11393) SELF-PACED 01/201012/2010 1.5 0 0 11394 MANAGING TELECOMMUTING SUCCESSFULLY - A GUIDE FOR EMPLOYEES (11394) SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 1 COMBINABLE SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 1 2 COMBINABLE SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 11397 RBCO NY HCRA SURCHARGE REFRESHER (11397) 11400 GENERATING HTML PAGES (FOR USERS WHO DO NOT HAVE DREAMWEAVER) 11405 UPDATING HEADER.HTML AND INDEX.HTML FILES (11405) 11408 BACK IN SCHOOL - LOW BACK PAIN (LBP) (11408) 11411 COORDINATION OF BENEFITS MAY 2006 TTT 11414 NMM AETNA STRATEGIC DESKTOP (ASD) REFRESHER COURSE 11416 NACO MEA REFRESHER TRAINING (11416) 11417 COORDINATION OF BENEFITS FOR APM MAY 2006 11418 PM DU ASD MEMBER VIEW (5.2) & PROVIDER VIEW (5.3) (11418) 11419 RBCO INDIVIDUAL BILLING CSR TRAINING (11419) CLASSROOM 01/200912/2009 32 0 0 INTERDISCIPLINARY/ ELECTIVE 11420 PHYSICIAN PRICING TOOL TRAINING - SE/SW REGIONS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 11421 PROVIDER SERVICE CENTERS VIRTUAL MANAGEMENT FOR SUPERVISORS AND MANAGERS (11421) CLASSROOM 01/200912/2009 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 11422 PROVIDER SERVICE CENTERS VIRTUAL MANAGEMENT FOR EMPLOYEES (11422) CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 11424 MEA ADVANCED PROCESSSING (11424) SELF-PACED 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC 11447 REMOTE COMMUNITY MANAGEMENT WORKSHOP Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 11449 NY DRG METHODOLOGY PATIENT MANAGEMENT (11449) CLASSROOM 01/200912/2009 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 11450 INTRODUCTION TO LONG TERM DISABILITY (#11450) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 11451 DISABILITY SERVICES TRAINING UPDATES MAY 2006 (11451) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 7 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 CLASSROOM 01/201012/2010 3 3 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 4.5 4.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.25 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 320 0 0 CLASSROOM 01/200912/2009 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC 11453 RETIREE TOOLS TRAINING FOLLOW UP (11453) 11457 AETNA HEALTH CONNECTIONS-DISEASE MANAGEMENT OVERVIEW TBT (11457) 11458 UNDERSTANDING USE CASES - FOR BUSINESS STAKEHOLDERS 11459 BACK IN SCHOOL - THE FUNCTIONAL SOMATIC SYNDROMES (11459) 11460 PM DU STRATEGIC CONTRACT MANAGER (11460) 11461 COACHING FOR CONSULTATIVE RELATIONSHIPS (11461) 11462 11470 11471 11472 PST, HMO TO TRADITIONAL OVERVIEW (11462) CATS MISDIRECTED ISSUES TRAINING CATS MISDIRECTED ISSUE TRAINING - 11471 PST, TRADITIONAL TO HMO OVERVIEW (11472) 11474 ASD - MAY RELEASE (11474) 11475 RBCO TRADITIONAL ASD CSR TRAINING B&E (11475) 11476 MBTI TRAINING - PROBLEM SOLVING (11476 11478 PM DU THE ADMINISTRATION OF SUBCUTANEOUS IVIG (11478) 11479 AETNA FOUNDATION SYSTEMS UPDATE/REFRESHER TRAINING-U/W, SALES 11480 PM DU ASD 5.3 PROVIDER VIEW (11480) 11481 NA UNDERWRITING - DEVELOPING PERFORMANCE GUARANTEES (11481) Course Number Course Title 11482 DB2UDB STRUCTURED QUERY LANGUAGE FOR THE DATA WAREHOUSE (11482) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 11487 CANCER PAIN AND CANCER FATIGUE: IMPACT ON FUNCTIONALITY AND WORKING (11487) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 11488 RBCO AHF CBS (11488) CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 20 0 0 NON-ACADEMIC 1.5 0 0 NON-ACADEMIC 11489 NACO TRAD CSR CLAIM REFRESHER (11489) 11491 RBCO TRAD VIP CLAIMS ( 11491) CLASSROOM 01/200912/2009 11492 FINANCIAL RENEWAL AND ACCOUNTING DELIVERY TRAINING FOR ACCOUNT MANAGERS (11492) CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 11493 STD PRE-EXISTING REVIEW (11493) 11496 BEHAVIORAL HEALTH HMO E.PUBLISHING OVERVIEW SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC 11497 NA PSS SINGLE SOURCE DOCUMENT (SSD) TRAINING COURSE (11497) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 11498 GROUP INSURANCE NEW HIRE SALES EXECUTIVES W/INDUSTRY EXPERIENCE TRAINING CLASSROOM 01/200912/2009 8 0 0 11503 LONG TERM DISABILITY UNDERWRITING REFRESHER CLASSROOM 01/200912/2009 20 20 1 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC 11506 11507 AGB DEMONSTRATING VALUE FOR EXPATS 11506 PM DU CM REFRESHER (11507) 11508 INTEGRATED HEALTH & DISABILITY (IHD) (11508) 11509 AECORRS FOR STD ANALYSTS AND STD NURSES 11509 11510 11512 11513 11515 11520 OVERPAYMENT COMPENSATION 101 MENTWORKING MASTERY TEST - SMART FRONT END (11515) EPDB POIN CONNECTION (11520) Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 11526 ASD AUGUST RELEASE - WHAT'S NEW IN ASD 11526 SELF-PACED 01/200912/2009 0.13 0 0 TOO FEW HOURS 11527 WHAT'S NEW IN ASD- SEPTEMBER RELEASE TRAINING COMMUNICATION (11527) SELF-PACED 01/201012/2010 0.13 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 2.5 2.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 01/200912/2009 0 0 0 TOO FEW HOURS 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 0 SELF-PACED 01/200912/2009 1.5 0 0 0 SELF-PACED 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 COMBINABLE TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 11523 CLINICAL IMPLANT TRAINING - 11523 11528 ASD NOVEMBER RELEASE(11528) 11529 RECORDS RETENTION AND MANAGEMENT CLINIC (11529) 11530 STROKE AND STROKE REHABILITATION - 11530 11533 AETNA VITAL SAVINGS - PILOT MARKET TRAINING SESSIONS 11534 DRG GROUPER AND DRG SCRAPER FOR PATIENT MANAGEMENT 11537 UNDERWRITING AND SALES SUPPORT INCENTIVE PROGRAM TBT (11537) 11538 DISABILITY SERVICES TRAINING UPDATES JUNE 2006 (11538) 11539 NMM SE PROACTIVE TO COMPLEX CASE MANAGEMENT 11543 ARTICULATE PRESENTER AND THE ALC (11543) 11548 PRICE TRANSPARENCY AND AEXCEL PLUS PRICE TRANSPARENCY 11549 MANAGING AETNAS TALENT (11549) 11550 AETNATRAK SIMULATION TRAINING 11550 COACHING: CASE STUDIES IN COACHING - PHASE II (14854) 11553 WHAT RTW SERVICES ARE PROVIDED BY THE VRC 11553 11554 11556 11556 L&P TEST ACCOUNT - TBT 11554 RISK AWARENESS (11556) RISK AWARENESS (11556) CLASSROOM CLASSROOM/SELFPACED Course Number Course Title 11558 PRECERT ETUMS AND DOCUMENTATION REFRESHER (11558) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 1.5 0 0 0 11558 PRECERT ETUMS AND DOCUMENTATION REFRESHER (11558) SELF-PACED 01/200912/2009 1.5 0 0 0 11559 TALENT MANAGEMENT CLINIC (11559) CLASSROOM 01/201012/2010 8 0 0 0 CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 1 0 0 0 SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 0 SELF-PACED 01/200912/2009 8 8 0.5 INTERDISCIPLINARY/ ELECTIVE 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE TOO FEW HOURS 11560 MILLIMAN CARE GUIDELINES HOME CARE 11561 APLC PHASE 2 - REDESIGN OVERVIEW (TBT) (11561) 11563 NACO SHAREPOINT TRAINING (11563) 11569 VENDOR - NAVIGATING THE ELIGIBILITY SERVICE WEBSITE (DO MY JOB) (11569) 11571 NE LUNCH&LEARN - CLINICAL ASPECTS OF CCR OF NEONATES - 11571 11572 RBCO EZLINK TRAIN THE CLIENT TRAINER (11572) 11573 CONSUMER CENTRIC SERVICE (11573) SELF-PACED 01/201012/2010 11574 NE LUNCH&LEARN - CONTRACTING (11574) CLASSROOM 01/200912/2009 0 0 0 SELF-PACED 01/201012/2010 1.5 0 0 0 CLASSROOM 01/200912/2009 8 8 0.5 INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 0 CLASSROOM 01/201012/2010 2 0 0 0 CLASSROOM 01/200912/2009 7 0 0 0 11579 11589 11591 11594 11601 11604 THE EVOLUTION OF HEALTH CARE (11579) RBCO MONDAY MORNING LEADERSHIP (11589) VOCATIONAL REHABILITATION (11591) MEDICARE ACTIVITY SESSION NACO NAVIGATOR TOOL TIME FOR CSR'S (11601) RBCO OB/GYN (11604) 11616 ETUMS V.7.5 WHAT'S NEW SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 11626 PSC SPECIALIZED GOLDEN HOUR - MCM ITEMIZED BILL REVIEW (11626) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 11631 "PSYCHOLOGICAL AND PSYCHIATRIC ISSUES RELATED TO DISABILITY ASSESSMENT AND CASE MANAGEMENT."- 11631 CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 11635 CALIBRATING PERFORMANCE AND RESULTING PAY FOR EXTERNAL ACCESS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 11641 INTRODUCTION TO WORKABILITY (11641) SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS 11642 NPM STAND ALONE DISEASE MANAGEMENT TRAINING CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC 11643 AETNA VOICE ADVANTAGE (AVA) FOR PROVIDERS (11643) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 11645 ETUMS REDUCED VIEW COMMUNICATION UPDATE (11645) SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 1 1 COMBINABLE PHYSICAL BIOLOGICAL SCIENCE 11632 ASD ADMINISTATION SYSTEM (11632) 11649 NACO ACAS REFRESHER (11649) 11651 ASM UW & SS AETNA HEALTH CONNECTIONS TRAINING (11651) 11654 DISABILITY SERVICES TRAINING UPDATES JULY 2006 (11654) 11655 SDY UT BIPOLAR SPECTRUM DISORDERS CLASSROOM 01/200912/2009 11656 NATIONAL PROVIDER IDENTIFIER (NPI)ENTERPRISE PROVIDER DATABASE (EPDB) INQUIRY CHANGES (11656) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 11657 WEST REGION NETWORK CONFERENCE (2006) CLASSROOM 01/200912/2009 11658 APCS AND HOSPITAL OUTPATIENT PROSPECTIVE PAYMENT SYSTEM (HOPPS) SELF-PACED SEGMENTS SELF-PACED 01/201012/2010 1 0 0 CLASSROOM 01/200912/2009 16 16 1 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 11659 LTD DECISION MAKING TRAINING (11659) 11661 NA PSS AHF HSA HRA PRODUCT REINFORCEMENT TRAINING (11661) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 11678 MERIT BADGE ADVENTURE SERIES: TABLE SETTING WITH MOLLY AND BOBBY (11678) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 11680 SDY UT URAC REFRESHER 2006 CLASSROOM 01/200912/2009 1 1 COMBINABLE PHYSICAL BIOLOGICAL SCIENCE 11692 NATIONAL PROVIDER IDENTIFIER (NPI) TRAINING FOR PDS (11692) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 11694 DENTAL ELECTRONIC DATA INTERCHANGE (EDI) (#11694) SELF-PACED 01/200912/2009 1.5 0 0 NON-ACADEMIC Course Number Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 0 0 2.5 2.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 0.5 0 0 TOO FEW HOURS 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0.5 0 0 TOO FEW HOURS 0.5 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 2 0 0 0 1 0 0 0 1 0 0 0 0 0 0 TOO FEW HOURS 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4 0 0 0 0.75 0 0 TOO FEW HOURS 1 0 0 0 0 0 0 TOO FEW HOURS 1 0 0 0 Course Title Delivery Method 11696 RBCO TRAD ISG CROSS TRAINING ON KEY/SELECT PRODUCTS (11696) SELF-PACED 01/200912/2009 4 11699 RBCO TOOLS TO IMPROVE COMMUNICATION (11699) SELF-PACED 01/200912/2009 11700 NORTH CENTRAL SMALL GROUP STATE PRODUCTS UPDATE (IL, CO, KS, MO, OH) (11700) SELF-PACED 01/200912/2009 11713 SDY UT SUBSTANCE ABUSE - PHARMACOTHERAPY - DR. THOMAS KOSTEN CLASSROOM 01/200912/2009 2 CLASSROOM 01/200912/2009 SELF-PACED 01/200912/2009 SELF-PACED 01/200912/2009 SELF-PACED 01/201012/2010 SELF-PACED 01/200912/2009 CLASSROOM 01/200912/2009 SELF-PACED 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 SELF-PACED 01/201012/2010 SELF-PACED 01/201012/2010 1 CLASSROOM 01/200912/2009 SELF-PACED 01/201012/2010 CLASSROOM 01/200912/2009 SELF-PACED 01/200912/2009 CLASSROOM 01/200912/2009 11720 COLA CALCULATIONS (11720) 11724 ACCP SURVEY RESULTS FOR CMS (11724) 11727 PANDEMIC FLU PREPAREDNESS TRAINING REVISED: 2009(11727) 11727 PANDEMIC FLU PREPAREDNESS TRAINING REVISED: 2009(11727) 11730 11735 FRAUD AWARENESS TRAINING QA TAMPA DISABILITY CLINICAL WALK IN 11735 11736 ADVANCED MEA - VENDOR TRAINING (11736) 11737 PATIENT MANAGEMENT PRECEPTOR REFRESHER FOR DESKTOP WINDOWS MESSENGER 11738 PRE-SIGNATURE REVIEW PROCESS (COURSE #11738) 11740 11742 11750 11751 HEALTH LITERACY AWARENESS TRAINING (11740) INSIDER TRADING (11742) MANUAL HSM PROCESSING (11750) TRADITIONAL COB II REFRESHER (11751) 11758 RBCO GEMS RATE UP TRAINING (11758) 11769 DISABILITY SERVICES TRAINING UPDATES AUGUST 2006 (11769) 11770 PM-BH REFERRAL TRAINING #11770 Course Number 11771 Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS Course Title Delivery Method RBCO TRAD KEY/SELECT CROSS TRAINING ON ISG SPECIFICS (11771) SELF-PACED 01/200912/2009 0 11774 RBCO CSR COACHING SESSION (11774) CLASSROOM 01/200912/2009 11781 PT HIT REPORTING APPLICATION (11781) SELF-PACED 01/200912/2009 1 0 0 0 11784 RBCO TRADITIONAL ASD CSR TRAINING CLAIMS (11784) CLASSROOM 01/200912/2009 320 0 0 NON-ACADEMIC 11785 NORTH CENTRAL SMALL GROUP STATE PRODUCT UPDATES (11785) SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0 0 0 TOO FEW HOURS 11790 11793 11796 ER AND CCR REFRESH (11790) TEXAS MEDICAID CHIP FRAUD & ABUSE (11793) THE ART OF ASKING ESSENTIAL QUESTIONS 11797 MERGERS & ACQUISITIONS 101 CLASSROOM 01/200912/2009 11798 THE ART OF NETWORKING CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 11799 PROJECT MANAGEMENT FOR HR EMPLOYEES 11802 HMO SOLD SUBMISSION TRAINING (2007) CLASSROOM 01/200912/2009 11806 MIDDLE MARKET GROUP INSURANCE TRAINING FOR ACCOUNT EXECUTIVES CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 32 0 0 NON-ACADEMIC 11808 NACO QUICKBASE 101 (11808) 11815 AETNA MEDICARE OPEN PLAN (PFFS) 11817 BENEFIT TABLE QUERY (BTQ) WEB 2006 ENHANCEMENTS (11817) 11820 RM - ANOC/OPEN ENROLLMENT 2007 (11820) 11823 BROADSPIRE ELIGIBILITY 11841 NA SALES & SERVICE EXECUTIVE ON-BOARDING PROGRAM (11841) 11842 NACO ASD SUPPORT TRAINING (11842) Course Number Course Title 11845 RBCO TRAD EWM ROUTE SCREEN REFRESHER TRAINING (11845) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 2.5 0 0 NON-ACADEMIC 11866 DISABILITY SERVICES TRAINING UPDATES SEPTEMBER 2006 (11866) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 11867 ELIST ELIGIBILITY TRAINING (11867) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 11869 RBCO CSR CLAIMS REFRESHER TRAINING (11869) CLASSROOM 01/200912/2009 16 0 0 11873 GOVERNMENT AND LABOR RESOURCE TRAINING (11873) CLASSROOM 01/200912/2009 2.5 2.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 11874 PSC SPECIALIZED GOLDEN HOUR - HMO AETNA BEHAVIORAL HEALTH (ABH) CSR TRANSITION (11874) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 11878 AST ENHANCEMENT SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS 11883 PSS AETNA HEALTH CONNECTIONS - DISEASE MANAGEMENT (11883) CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC 11884 RBCO MEDICARE ADVANTAGE INPATIENT PROCESSING PROCEDURES - HMO CLAIMS (11884) SELF-PACED 01/200912/2009 7 7 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 11886 RBCO MEDICARE ADVANTAGE OUTPATIENT PROCESSING PROCEDURES - HMO CLAIMS (11886) SELF-PACED 01/200912/2009 7 7 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 11887 EXTENDED PHONE LAB FOR NEW DENTAL CSRS (11887) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC PHYSICAL BIOLOGICAL SCIENCE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.25 0 0 TOO FEW HOURS 11888 PM DU QUALITY AUDIT REFRESHER (11888) 11891 BLUE BELL HMO GOLDEN HOUR 10-06 - SUB CAPPED PROVIDERS (11891) 11894 CAP BENEFITS PDS FUNCTION (11894) 11895 PM DU PRINCIPLES OF PAIN MANAGEMENT IN THE HOME CARE SETTING (11895) 11898 INTAKE ANALYST CDG WORKFLOW (11898) 11899 CARPAL TUNNEL SYNDROME - ERGONOMICS (11899) 11900 DISABILITY CLAIM ADMINISTRATION AND SOCIAL SECURITY PROCEDURES (11900) 11911 WHAT'S NEW IN ASD - NOVEMBER RELEASE TRAINING COMMUNICATION ( PART ONE) Course Number Course Title 11913 FACILITY CONTRACTING PRICING MODEL-USER GUIDE OVERVIEW: SE/SW REGION 11917 NA PSS- ELIGIBILITY REFRESHER AND NEW POLICY TRAINING- (11917) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 11918 DISABILITY OVERPAYMENT (11918) 11919 NATIONAL PROVIDER IDENTIFIER (NPI)- EPDB INQUIRY UPDATES PHASE II (11919) 11920 RBCO HMO OUTPATIENT HOSPITAL TRAINING (11920) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 11921 NE LUNCH&LEARN - DISEASE MANAGEMENT 11921 CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 11922 CALIFORNIA HMO HEALTH REIMBURSEMENT ARRANGEMENT (HRA) PRODUCT OVERVIEW (11922) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 3 0 0 NON-ACADEMIC 11927 NB MEDICARE SOLD SUBMISSION TRAINING CLASSROOM 01/200912/2009 11928 AETNA TOTAL CLINICAL VIEW (ATV) - CLINICIAN 360 FOR CURRENT ASD USERS (ASD TRAINING IS A PRE-REQUISITE) (11928) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.3 0 0 TOO FEW HOURS 11930 CLAIM DIRECTIVE 179 ON ACAS(11930) 11931 AETNA HEALTHFUND HRA ENHANCEMENTS(11931) 11933 HMO SUPPORT IPA ARRANGEMENTS FOR PDS (11933) 11937 RBCO NEPHROLOGY/HEMODIALYSIS TRAINING HMO CLAIMS (11937) SELF-PACED 01/200912/2009 8 8 0.5 INTERDISCIPLINARY/ ELECTIVE 11938 RBCO HEMATOLOGY/ONCOLOGY TRAINING - HMO CLAIMS (11938) SELF-PACED 01/200912/2009 8 8 0.5 INTERDISCIPLINARY/ ELECTIVE 11939 RBCO RADIATION THERAPY TRAINING - HMO CLAIMS (11939) SELF-PACED 01/200912/2009 8 8 0.5 INTERDISCIPLINARY/ ELECTIVE 11941 AETNA HEALTHY LIVING VISA CREDIT CARD (11941) SELF-PACED 01/200912/2009 0.25 0 0 TOO FEW HOURS 11946 XPEDITER CODE COVERAGE CLASSROOM 01/200912/2009 6 6 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 11947 PATIENT MANAGEMENT QUALITY REVIEW TOOLS (11947) CLASSROOM 01/200912/2009 55 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 11949 ACAS DMO DENTAL CLAIMS TRAINING (11949) Course Number 11950 11951 Course Title OUTBOUND CORRESPONDENCE SYSTEM TRAINING(11950) WEST REGION QM ASD TRAINING 11958 ETUMS BUSINESS VIEW (11958) 11959 RBCO HMO KEY/SELECT CROSS TRAINING ON ISG PRODUCTS - CLAIMS (11959) 11961 RBCO EMERGENCY SPECIALTY TRAINING (11961) 11962 RBCO AMBULANCE SPECIALTY TRAINING (11962) 11964 DEPRESSION - RETURN TO WORK FACTORS (11964) 11965 RBCO CUSTOMER LOYALTY EXCURSION 2006-2007 (11965) 11966 2007 LEADERSHIP DIALOGUES 11968 FAILED BACK SYNDROME (11968) 11969 NE LUNCH&LEARN - THE CURRENT STATUS OF BARIATRIC SURGERY (11969) 11970 OPERATIONAL DATA STORE (ODS) (11970) 11971 PM RIC BREAST HEALTH “DIAGNOSTIC PROCEDURE OPTIONS” (11971) 11972 MEDICARE SOLD SUBMISSION PROCESS FOR NB 2007 PFFS (11972) 11973 NACO HIGH PERFORMANCE CULTURE WORKSHOP (11973) 11976 DISABILITY SERVICES TRAINING UPDATES OCTOBER 2006 (11976) 11977 NATIONALLY CONTRACTED REWORK PROJECTS REQUEST COMMUNICATION (11977) 11978 BLOODBORNE PATHOGENS, EMERGING INFECTIONS & PANDEMIC FLU (11978) 11981 TRAUMATIC BRAIN INJURY (11981) 11991 CONTRACT CORRECTIONS QUALITY AUDIT PROCESS Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS Course Number Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 01/200912/2009 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS Course Title Delivery Method 11995 NPM PROACTIVE DISCHARGE PLANNING MODULE 2 (11995) CLASSROOM/SELFPACED 01/200912/2009 2 11996 PDS TRAINING: OUTPATIENT LABORATORY (OLAB) PROCESS & PROCEDURES SELF-PACED 01/200912/2009 11999 RBCO MEDICARE CLAIMS FOR CSR'S (11999) SELF-PACED 12001 RBCO GEMS TRAINING (12001) SELF-PACED 01/200912/2009 12002 PROJECT MANAGEMENT ESSENTIALS: CONDUCTING A STAKEHOLDER ANALYSIS (FOR HR EMPLOYEES) CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 12003 PROJECT MANAGEMENT ESSENTIALS: CONDUCTING A LESSONS LEARNED/POSTPROJECT REVIEW SESSION (FOR HR EMPLOYEES) CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 32 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE COMMUNICATION ARTS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12004 HSA AUTODEBIT(12004) 12005 RBCO MCTX PEND CODE HMO CLAIMS TRAINING (12005) 12006 PM DU CM-THE NEXT GENERATION FOR CMAS/CMRS (12006) 12007 RBCO MEDICARE ADVANTAGE TRAINING - HMO CLAIMS (12007) 12008 PRECERT REMARK CODE TRAINING FOR DENIAL LETTERS (12008) 12010 RM - MEDICARE OPEN PLAN GROUP BUSINESS TRAINING (12010) 12011 PM DU CM-TNG FOR CASE MANAGERS (12011) 12012 MEDICAL PREDETERMINATIONS WORKFLOW TRAINING (12012) 12014 BENEFIT DOCUMENT LOCATOR (BDL) TRAINING (12014) 12017 12018 12020 12023 RBCO PXC TRAINING - CLAIMS (12017) CONSUMER CENTRIC SERVICE - MODULE 2 (12018) AETNA COMPASSIONATE CARE PROGRAM (12020) NE/NA LEAVE MANAGEMENT & WKAB (12023) Course Number 12025 Course Title CEDAR EBILLING CUSTOMER SETUP AND EOS-PC TRAINING (#12025) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE 12027 TEST - LEARNING SVCS CLASSROOM 01/200912/2009 12034 NA CCI REVIEW PROCESS OVERVIEW CLASSROOM 01/200912/2009 1 1 COMBINABLE 12035 RBCO HMO CSR REFRESHER TRAINING (12035) SELF-PACED 01/200912/2009 6 0 0 12037 2008 ASM UW & SS LEADERSHIP CONFERENCE (12037) CLASSROOM 01/200912/2009 16 16 1 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 12044 RBCO NEW HIRE MEDICARE CLAIMS TRAINING (12044) CLASSROOM 01/201012/2010 600 0 0 NON-ACADEMIC 12047 KIM TEST FOR SURVEY QUESTIONS DATA CAPTURE AND BLOB (#12047) SELF-PACED 01/200912/2009 0.25 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 32 32 2 INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.75 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12048 PST EPDB REFRESHER (12048) 12049 NPM REFRESHER: MEDICARE ADVANTAGE PLANS, MEMBER & GUIDELINES Q&A (12049) 12052 DISABILITY SERVICES TRAINING UPDATES NOVEMBER 2006 (12052) 12053 AETNA'S SECURE PERSONALIZED WEBSITES (12053) 12056 LEARNLINC 101- TRAIN THE TRAINER: SOFT SKILLS (12056) 12057 COMPLIANCE OVERVIEW (12057) 12059 PM DU DISEASE MANAGMENT FOR CM AND ICC 12059 12061 WORKABILITY ENHANCEMENTS JANUARY 2007 (12061) 12062 CEDAR EBILLING - PSSC (12062) 12063 12063 - THE HURDLES OF CHEMOTHERAPY: SUPPORT, INTERVENTION, CONTROL - ANEMIA 12069 SUCCESSION MANAGEMENT BROWN BAG PART 1 (12069) CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 12070 SUCCESSION MANAGEMENT BROWN BAG PART 2 (12070) CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 12071 PDS TRAINING: IRS BACKUP WITHHOLDING (12071) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC Course Number 12075 Course Title EOS PC V1.2H AND COMPUVIEW V2.1.14 TRAINING Delivery Method Course Course Applicable Year Length Hours CLASSROOM 01/200912/2009 4 0 Credits Recommended University of Phoenix Equivalency 0 TOO FEW HOURS 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0 12078 NATIONAL ACCOUNTS PRODUCT SYMPOSIUM CLASSROOM 01/200912/2009 12099 CALIFORNIA HMO HEALTH REIMBURSEMENT ARRANGEMENT (HRA) FUNCTIONAL-SYSTEM TRAINING (12099) SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 3 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 32 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 16 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 2 0 0 CLASSROOM 01/200912/2009 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 1 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12102 RBCO HMO CSR REFRESHER TRAINING (12102) 12104 RBCO CONTINGENT CALL TRAINING - ASD BASED (12104) 12111 WHAT'S NEW IN ASD - DECEMBER RELEASE TRAINING COMMUNICATION 12112 STRATEGIC CONTRACT MANAGEMENT (SCM) 101 WEST REGION - 12112 12115 ECHS TRAINING (12115) 12116 PDS TRAINING: HIPAA UPDATES – HCPC AND CPT4 CODES 12119 SEXUAL HARASSMENT AWARENESS TRAINING FOR MAINE EMPLOYEES (12119) 12129 AGREEMENT ASSEMBLY: DOCUMENTS, GUIDES AND REFERENCES (12129) 12131 AETNA HEALTH CONNECTIONS(SM) – WELLNESS RESOURCES – QUIT TOBACCO (12131) 12139 BAD BUGS POTENTIAL AGENTS OF TERRORISM (12139) 12140 PDS TRAINING - ELECTRONIC CORRESPONDING SYSTEM (ECHS) 12141 12141 12142 12143 12144 12145 SOUND FORGE TUTORIAL (12141) SOUND FORGE TUTORIAL (12141) CSR WKAB TRAINING (12142) WKAB AND THE 1/1/07 INTAKE PROCESS (12143) WKAB AND THE 1/1/07 STD PROCESS (12144) WKAB AND THE 1/1/07 LTD PROCESS (12145) Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 12149 PROVIDER SERVICE CENTERS PST ATTENDANCE MANAGEMENT CLINIC (12149) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12149 PROVIDER SERVICE CENTERS PST ATTENDANCE MANAGEMENT CLINIC (12149) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12151 AETNA HEALTHFUND HMO - TRAIN THE TRAINER (12151) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.3 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 32 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 32 0 0 NON-ACADEMIC 12146 SNAGIT (SNAG IT) TUTORIAL (12146) 12152 POINT OF SALE REBATES (12152) 12154 PST HMO IP WITH STOP LOSS (12154) 12155 RADIOLOGY PRECERTIFICATION PROGRAM OVERVIEW - (12155) 12156 PROVIDER SERVICE CENTERS PRECERT CLINICAL EDUCATION SESSION (12156) 12157 12160 MYASSISTANT (12157) WKAB AND THE SNR PROCESS (12160) 12161 VB.NET INTERMEDIATE 2008 (12161) 12167 WEBSPHERE APPLICATION SERVER V6 ADMINISTRATION 12168 NACO BUILDING COLLABORATIVE RELATIONSHIPS (12168) 12172 12176 ALBANY TAG SESSIONS RBCO GEMS TRAINING (12176) 12178 AETNA'S CASE TRACKING TOOL (12178) 12179 CUSTOMER SERVICE TRAINING FOR EXISTING DENTAL STAFF (12179) 12180 12182 12209 ENTERPRISE BILLING (12180) DIVERSITY TEST COURSE (12182) MIDDLE MARKET CASE LIFE CYCLE Course Number Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0 0 0 TOO FEW HOURS 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0 0 TOO FEW HOURS 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 3 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS Course Title Delivery Method 12214 NACO LUNCH 'N LEARN: GENERATIONAL DIVERSITY (12214) CLASSROOM 01/200912/2009 1 12215 NACO LUNCH 'N LEARN: FINANCE & BUDGETING 101 (12215) CLASSROOM 01/200912/2009 12216 NACO LUNCH 'N LEARN: DEVELOPING THROUGH DELEGATION (12216) CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 1.5 CLASSROOM 01/200912/2009 0 CLASSROOM 01/200912/2009 1 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 SELF-PACED 01/200912/2009 12220 ERISA 5500 - DESKTOP VERSION (12220) 12221 DENTAL POST RELEASE RETRAINING 12223 NACO LUNCH 'N LEARN: DISTANCE MANAGEMENT (12223) 12226 RBCO VENDOR KANA TRAINING ON MSW/CRS (12226) 12229 ORAL SURGERY REFRESHER TRAINING FOR VENDOR PROCESSORS 12232 CHERYL TESTING FACILITY 12235 OUTPATIENT HIGH-TECH RADIOLOGY PRECERTIFICATION (12235) SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS 12238 LUNCH AND LEARN: KEEPING YOUR H DRIVE CLEAN (12238) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12239 TKC-TAILORED FOR AETNA:APPLICATION DEVELOPMENT WITH THE SPRING FRAMEWORK (12239) CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 21 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC 12240 12241 12244 12245 2007 BIS LUNCH AND LEARN - HEADACHES (12240) AHF HMO PRESENTATION PREPARATION - (12241) HMO BENEFITS FOUNDATION TRAINING AQC RENEWAL TRAINING 12246 NATIONAL ACCOUNTS AE TRAINING CONFERENCE 12247 PWS - EOB TOOL FEBRUARY ENHANCEMENTS (12247) 12251 AQC/PSA WORKFLOW FOR RENEWAL 12253 TIMELINESS STANDARDS FOR COVERAGE DECISIONS AND NOTIFICATION (12253) Course Number Course Title 12257 STATE AND FEDERAL GUIDELINES REGARDING MINORS RIGHTS TO ACCESS HEALTH CARE 12258 DELEGATION DATABASE TRACKING TOOL (DTT) (12258) 12259 AETNA GLOBAL BENEFITS (AGB) APRIL SALES CONFERENCE - 12259 12263 12268 PM DU CONSUMMATE COMMUNICATOR -12263 HEALTHY OUTLOOK PROGRAM ORIENTATION 12274 PST HMO STOP LOSS ONLY TRAINING (12274) 12275 PSC GENELCO SYSTEM TRAINING FOR AETNA JOINT CLAIM ADMINISTRATION (12275) 12276 DISABILITY SERVICES TRAINING UPDATES JANUARY 2007 (12276) 12277 AJAX AND ADVANCED JAVASCRIPT (12277) 12277 AJAX AND ADVANCED JAVASCRIPT (12277) 12280 AETNA HEALTH CONNECTIONS PHARMACOTHERAPY SPECIALIST (12280) 12282 PROVIDER REIMBURSEMENT AND SUPPORT TRAINING FOR PDS (12282) 12285 RABBIT (REGIONAL BUSINESS) (12285) 12287 OVERVIEW OF AETNA RSX CUSTOMIZATIONS 12289 WHAT'S NEW IN ASD - FEBRUARY RELEASE TRAINING COMMUNICATION 12293 PHONE TRAINING FOR EXISTING DENTAL STAFF (12293) 12294 TKC - MICROSOFT MONTHLY BROWNBAG 12295 LUNCH & LEARN - SALES SUPPORT OF NETWORK RELATED INFORMATION #12295 12296 TKC - TEST-DRIVEN DEVELOPMENT USING JUNIT (12296) 12299 POS REBATE TRAINING FOR APMCAS USERS (12299) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 1 COMBINABLE SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 12 0 0 SELF-PACED 01/201012/2010 8 8 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 4 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.25 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 2 COMBINABLE SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 3.5 3.5 COMBINABLE SCIENCE TECHNOLOGY SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 12301 NA SALES SUPPORT LEADERSHIP - COACHING CLASSROOM 01/200912/2009 5 5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 12409 DISABILITY MEDICAL GRAND ROUNDS FOR 2007 (12409) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12410 SECURITY COORDINATOR TRAINING - COURSE (12410) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 4 0 0 NON-ACADEMIC 12415 RBCO GEMS TRAINING FOR CSP ASSIST (12415) CLASSROOM 01/200912/2009 12418 AIS SME TRAINING: PLAN SPONSOR-POLICY ENTRY AND REPORTING SYSTEM (PE/RS) (12418) SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC 12421 INTRODUCTION TO HEALTH NETWORK OPTION 12421 SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 12422 DRG OVERVIEW FOR PM (12422) 12423 TKC - APPLICATION ENABLING FRAMEWORK (AEFW) FOR .NET 101 (12423) CLASSROOM 01/200912/2009 4 4 COMBINABLE SCIENCE TECHNOLOGY 12442 LEGAL SUPPORT SERVICES WKAB TRAINING (12442) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12444 INTRODUCTION TO AETNA PROCESS IMPROVEMENT (API) (12444) SELF-PACED 01/201012/2010 1 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 12445 LEARN ABOUT EMERGING MARKETS 12446 2007 BIS LUNCH AND LEARN - COGNITIVE DEFICITS & TESTING (12446) 12448 CLINICAL TOOLS AND RESOURCES PART 1 (12448) CLASSROOM 01/200912/2009 12449 NATIONAL ACCOUNTS - DENTAL PRICING TEMPLATE FOR NEW BUSINESS UNDERWRITING (12449) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 2 0 0 AIS SME TRAINING: CLAIM-CBOR/MCI (12452) 12453 NACO LEARNLINC LEVEL III (12453) CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 12454 STRATEGIC CONTRACT MANAGEMENT (SCM) 101 NORTHEAST REGION (12454) CLASSROOM 01/200912/2009 24 24 1.5 INTERDISCIPLINARY/ ELECTIVE 12455 POST TRAUMATICE STRESS DISORDER CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 12459 QUALITY CENTER 9.0 SUITE - SYSTEM ADMINS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12452 Course Number Course Title 12460 PSC SPECIALIZED GOLDEN HOUR - MEDICARE OPEN (PFFS) PROVIDER REFRESHER TRAINING (12460) 12461 COMPLEX CHRONIC CARE / LUNCHEON CEU SELFPACED SERIES (12461) 12462 12463 REFRESHER MPFFS TRAINING BHU KRAFT OVERVIEW / Q & A SESSION (12463) 12465 BUDGETING AND MONEY CONTROL ( BROWN BAG) 12467 AIS SME TRAINING: PLAN SPONSOR-PLAN SPONSOR APPLICATION (PSA) (12467) 12468 AIS SME TRAINING: CLAIM-AUTOMATED CLAIM ADJUDICATION SYSTEM (ACAS) (12468) 12470 AIS SME TRAINING: CLAIM DOMAIN OVERVIEW (12470) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 12471 AIS SME TRAINING: CLAIM-AEPPAYS (12471) SELF-PACED 01/201012/2010 12472 NEIGHBORHOOD NETWORK (12472) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 12474 AIS SME TRAINING: CLAIM-ELECTRONIC WORKFLOW MANAGER (EWM) (12474) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 12475 GROUP INSURANCE CALCULATION TOOL – TRADITIONAL AR (12475) SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC 12476 AIS SME TRAINING: PLAN SPONSOR-PLAN SPONSOR BOOK OF RECORD (PSBOR) (12476) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 2 0 0 12478 DEVELOPING JAVA WEB SERVICES (12478) 12479 AIS SME TRAINING: CLAIM-OPERATIONAL REPORTING SYSTEM (ORS) (12479) 12480 QUICKBASE QUALITY REVIEW TOOL (12480) CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 12481 AIS SME TRAINING: CLAIM-CLAIM REPORTING SYSTEM (CRS) (12481) SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC 12482 AIS SME TRAINING: PLAN SPONSOR-WEB CUSTOMER COVERAGE INQUIRY (WEBCCI) (12482) SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC 12483 AIS SME TRAINING: PLAN SPONSOR-WEB BENEFIT TABLE QUERY (WEBBTQ) (12483) SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC Course Number Course Title 12484 RBCO LEADERSHIP WEBSITE TUTORIAL (LEAVE IT TO LEADER) (12484) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS 12485 AIS SME TRAINING: PLAN SPONSOR-PLAN REFERENCE TABLES (PRT) (12485) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 12486 AIS SME TRAINING: CLAIM-CENTRALIZED OVERPAYMENT PROCESSING SYSTEM (COPS) (12486) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 12487 DISABILITY SERVICES TRAINING UPDATES FEBRUARY 2007 (12487) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 12489 AIS SME TRAINING: CLAIM-AUTOMATED PLAN CONVERSION (APC) (12489) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 7 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 40 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS 12491 PRECERT AEXCEL REFRESHER TRAINING (12491) 12493 AIS SME TRAINING: MEMBER-INDIVIDUAL BILLING SYSTEM (IBS) (12493) 12494 NA DENTAL UNDERWRITING ANALYST TRAINING (DUA) (12494) 12495 NA DENTAL UNDERWRITING CROSS TRAINING 12496 AIS SME TRAINING: MEMBER-EZENROLL (12496) 12498 AIS SME TRAINING: MEMBER-DATA MIGRATOR (DM) (12498) 12499 AIS SME TRAINING: MEMBER-TABLE MANAGEMENT SYSTEM (TMS) (12499) 12500 NATIONAL ADVANTAGE PROGRAM (NAP) REFRESHER 2007 12502 AIS SME TRAINING: MEMBER-AETNA ADMINISTRATIVE SYSTEM (AAS) (12502) 12504 AIS SME TRAINING: INFORMATICS-ENTERPRISE DATA WAREHOUSE DATAMART (EDW) (12504) 12505 FACTIVA SALESWORKS 12506 AIS SME TRAINING: INFORMATICS-EDW DATA SOURCE (12506) 12507 12508 12509 TKC - GENERAL MUSINGS IN .NET DB2UDB STRUCTURED QUERY (12508) MEMBER DOWNSTEAM SYSTEMS (12509) Course Number 12510 12511 Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 1 COMBINABLE SCIENCE TECHNOLOGY 1 0 0 NON-ACADEMIC 0.5 0 0 TOO FEW HOURS 2 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 6 0 0 5 5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 0 0 0 TOO FEW HOURS 2 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS Course Title Delivery Method ID CARD PROCESSING FOR THE HMO BASED PRODUCTS ON THE STRATEGIC PLATFORM (12510) SELF-PACED 01/201012/2010 1 SELF-PACED 01/200912/2009 SELF-PACED 01/201012/2010 SELF-PACED 01/200912/2009 SELF-PACED 01/201012/2010 CLASSROOM 01/200912/2009 SELF-PACED 01/200912/2009 SELF-PACED 01/201012/2010 SELF-PACED 01/201012/2010 SELF-PACED 01/201012/2010 2007 PE/RS ENHANCEMENTS (12511) 12512 2007 WEB CCI ENHANCEMENTS (12512) 12513 2007 MEMBER ENROLLMENT APPLICATION (MEA) ENHANCEMENTS (12513) 12514 AIS SME TRAINING: INFORMATICS-MANAGED CARE MONITOR (MCM) (12514) 12517 ALPHARETTA AETNA HEALTH CONNECTIONS DISEASE MANAGEMENT 12519 PDS TRAINING: NPI WEBCAST - 12519 12521 AIS SME TRAINING: INFORMATICS-E.PLAN SPONSOR MONITOR (EPSM) (12521) 12522 AIS SME TRAINING: MEMBER-MEMBER ENROLLMENT APPLICATION (MEA) (12522) 12523 AIS SME TRAINING: INFORMATICS-HEALTH SYSTEM MONITOR (HSM) (12523) 12525 AIS SME TRAINING: INFORMATICS-AETINFO PREDICTIVE MODELING SYSTEM (APMS) (12525) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 12527 2007 BIS LUNCH AND LEARN - DISABILITY & ABSENCE MGMT QUALITY PROGRAM (12527) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12529 AIS SME TRAINING: PHARMACY-AETNA PHARMACY MANAGEMENT CLAIM ADJUDICATION SYSTEM (APMCAS) (12529) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 12530 AHC DM - DATA ENTRY PROCESS FOR NEWLY IDENTIFIED MEMBERS (12530) CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC 12533 AIS SME TRAINING: AETNA IT DOMAIN OVERVIEW (12533) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 12534 AIS SME TRAINING: PLAN SPONSOR DOMAIN OVERVIEW (12534) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 12535 AIS SME TRAINING: MEMBER DOMAIN OVERVIEW (12535) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 12536 AIS SME TRAINING: PHARMACY DOMAIN OVERVIEW (12536) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 12537 AIS SME TRAINING: INFORMATICS DOMAIN OVERVIEW (12537) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 12538 NEGOTIATION SKILLS & PRACTICE FOR ASM UNDERWRITING & SALES SUPPORT - 12538 CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 12539 AIS SME TRAINING: PHARMACY-RXHMO (12539) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 12541 ANXIETY IN PRIMARY CARE SETTING CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 12542 THREAT PROTOCOL TRAINING (NON-CLINICAL STAFF) CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 12543 AIS SME TRAINING: PHARMACY-REPORTING DATA STORE (RXRDS) (12543) SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 12544 AIS SME TRAINING: PHARMACY-RXSY (12544) 12545 AIS SME TRAINING: PHARMACY-MEDICATION SEARCH ENGINE (FSE) (12545) 12546 LEADERSHIP IN ACTION PROGRAM 12550 AIS SME TRAINING: MEMBER-EZLINK (12550) 12551 LUNCH & LEARN - REVIEWING INPATIENT STAYS FOR CHEMOTHERAPY #12551 CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 12553 AIS SME TRAINING: PHARMACY-RX NAVIGATOR (12553) SELF-PACED 01/201012/2010 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 12554 AHC-ACTIVE ADVICE CLINICAL CONTENT UPDATE CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC 12555 AIS SME TRAINING: PHARMACY-PRE CERT LETTERS (12555) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 12556 AETNA HEALTH CONNECTIONS DISEASE MANAGEMENT - MEDICARE (12556) CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC 12557 AIS SME TRAINING: PHARMACY-EXPLANATION OF BENEFITS (EOB) (12557) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12560 12561 PET TOOL TRAINING MODPB RX ENTRY BASIC TRAINING (12561) 12562 COURSE MONICA 12563 AIS SME TRAINING: PHARMACY-28% SUBSIDY (12563) 12565 CREDENTIALING & PROVIDER DATA SERVICES LEADERS SESSIONS Course Number 12566 Course Title AIS SME TRAINING: PHARMACY-PDED ERROR CORRECTION (12566) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 16 0 0 NON-ACADEMIC 12567 RBCO GEMS TRAINING (12567) CLASSROOM 01/200912/2009 12568 MODPB ARBT (12568) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12569 AIS SME TRAINING: MEMBER-GROUP LOCATION ALPHA REPLACEMENT ENHANCEMENT (GLARE) (12569) SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC 12570 AIS SME TRAINING: MEMBER-HMO ENROLLMENT (ENR) (12570) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 5.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 12571 NB AQC SME TRAINING 12573 AIS SME TRAINING: CLAIM-HMO ACCOUNTS PAYABLE (AP) CLAIMS (12573) 12575 MODPB DOCTOR PHONE CALLS BASIC TRAINING (12575) 12576 MODPB FAILED CLAIMS BASIC TRAINING (12576) CLASSROOM 01/200912/2009 12577 MODPB PATIENT CALLS BASIC TRAINING (12577) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12578 MODPB PATIENT REGISTRATION (12578) 12579 AIS SME TRAINING: CLAIM-NYHCRA (12579) 12580 MODPB MAILROOM AND IMAGING BASIC TRAINING (12580) 12582 AIS SME TRAINING: MEDICAL MANAGEMENT DOMAIN OVERVIEW (12582) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 12585 AIS SME TRAINING: CLAIM-CHECK MANAGEMENT SYSTEM (CKMS) (12585) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 12586 AIS SME TRAINING: CLAIM-SETTLEMENT STATEMENT SYSTEM (SSS) AND FUND ACCOUNTING DATABASE (FAD) (12586) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 12591 WOMEN'S HEALTH TEAM: MEDICARE LETTERS (12591) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12592 AIS SME TRAINING: PLAN SPONSORGROUPS/RENEWALS (GRPSREN) (12592) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 12594 AIS SME TRAINING: CLAIM-PLAN SPONSOR EXCEPTION MAINTENANCE (PSEM) (12594) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 12595 AIS SME TRAINING: CLAIM-HMO ENCOUNTERS (12595) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 12596 AIS SME TRAINING: CLAIM-POLICYHOLDERS REPORTS, OPTIONS, AND ADDRESSES (PROA) (12596) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 12597 AIS SME TRAINING: CLAIM-NATIONAL ADVANTAGE PROGRAM (NAP) (12597) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 12598 RBCO SMALL GROUP AETNA ENROLL 19598 12599 AIS SME TRAINING: PLAN SPONSOR-E.PUBLISHING (12599) 12600 PDS TRAINING: MONTHLY TOPICAL TRAINING SESSIONS (PDS ONLY) 12602 2007 BIS LUNCH AND LEARN - MULTIPLE SCLEROSIS (12602) 12603 DISABILITY & ABSENCE MANAGEMENT TRAINING UPDATE MARCH 2007 (12603) 12604 AEPPAYS/CRS/PAID CHECK IMAGING TRAINING CLASSROOM 01/200912/2009 12605 AIS SME TRAINING: CLAIM-GRADUATE MEDICAL EDUCATION (GME) (12605) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 12606 AIS SME TRAINING: CLAIM-AUTOMATED LETTER GENERATION (ALG) (12606) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 12609 AIS SME TRAINING: CLAIM-ENTERPRISE CLAIM REPOSITORY (ECR) (12609) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 12610 QA 202 QES ESTIMATING FOR TESTING 12615 AIS SME TRAINING: CLAIM-CLAIMS AUDIT SYSTEM (CAS) (12615) 12620 AETINFO OVERVIEW FOR INFORMATION CONSULTANTS 12621 AIS SME TRAINING: CLAIM-HMO CLAIMS (12621) 12623 PM DU PATIENT FOCUSED WOUND CARE PRODUCT SELECTION (12623) 12624 AIS SME TRAINING: CLAIM DOMAIN OVERVIEW SELF-PACED (12624) 12625 AIS SME TRAINING: CLAIM-IMAGE OUTSOURCING PROJECT (IOP) (12625) Course Number Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 0 0 2 2 COMBINABLE NON-ACADEMIC PHYSICAL BIOLOGICAL SCIENCE 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS Course Title Delivery Method 12626 SEXUAL HARASSMENT AWARENESS TRAINING FOR CALIFORNIA, CONNECTICUT, AND MAINE SUPERVISORS (12626) SELF-PACED 01/201012/2010 2 12631 DENTAL ANATOMY & TERMINOLOGY - PART 1 (12631) SELF-PACED 01/201012/2010 12632 WEBSHERE PORTAL V5.1 ADMINSTRATION & DEPLOYMENT CLASSROOM 01/200912/2009 12633 C# PROGRAMMING IN .NET CLASSROOM 01/201012/2010 12634 PSC SPECIALIZED GOLDEN HOUR – REASONABLE AND CUSTOMARY (R&C) CSR WORKFLOW TRAINING (12634) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS TOO FEW HOURS 12637 TRADITIONAL E.PUBLISHING OVERVIEW (12637) 12640 AHC DM- DATA ENTRY SILVER LINK/3RD CMA OUTREACH ACTIVITY 12641 MS EXCEL END OF DAY REPORT CLASSROOM 01/200912/2009 12642 TREATING THE NATION'S GROWING HEALTH EPIDEMIC: TREATMENT OPTIONS FOR MORBID OBESITY CLASSROOM 01/200912/2009 0 0 0 12645 2007 BIS LUNCH AND LEARN - STROKES AND STROKE REHABILITATION (12645) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12649 NYC COMMUNITY PLAN - FUNCTIONAL SYSTEM TRAINING (12649) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 12650 HNO MEDICAL INJECTABLE & DIABETIC CLAIMS FOR PROVIDER HELPLINE CSRS (12650) SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 12651 CHICKERING PRESENTATIONS CLASSROOM 01/200912/2009 12652 STRATEGIC RESOURCE COMPANY NEW HIRE CUSTOMER SERVICE REPRESENTATIVE TRAINING BENEFITS & ELIGIBILITY (12652) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12653 STRATEGIC RESOURCE COMPANY NEW HIRE CUSTOMER SERVICE REPRESENTATIVE TRAINING CLAIMS (12653) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 0.5 0 0 TOO FEW HOURS 12654 ULTRASOUND REFRESHER (12654) SELF-PACED 01/200912/2009 12656 NATIONAL ACCOUNTS ACCOUNT MANAGER & PLAN SPONSOR LIAISON TRAINING CONFERENCE (12656) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 12666 RETIREE SOLUTIONS TRAINING FOR NASS- PART II Course Number Course Title 12667 CONSUMER FUND ORDER OF BENEFITS TRAINING (FSA) (12667) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 12668 DISABILITY & ABSENCE MANAGEMENT TRAINING UPDATE APRIL 2007 (12668) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 12669 RECORDS RETENTION AND MANAGEMENT (12669) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 16 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 1 COMBINABLE PHYSICAL BIOLOGICAL SCIENCE SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 24 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 3 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.25 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 12670 12671 CHANGE MASTERY SCM 101 - SE/SW (12671) 12673 NCQA CM ELEMENTS FOR MEDICARE UNITS #12673 12676 PRECERT NEW HIRE INBOUND QUEUE ASSOCIATE TRAINING (W/ASD) (12676) 12677 PRECERT NEW HIRE CLINICAL NURSE TRAINING (W/ASD) (12677) 12682 DISABILITY AND ABSENCE MANAGEMENT QUALITY ASSURANCE (12682) 12683 AETNA MEDICARE OPEN PLAN - PFFS WEST REGION ONLY - 12683 12685 THE CHALLENGE OF MULTIPLE SCLEROSIS (#12685) 12686 ALLOWABLE CHARGE FOR NON-PARTICIPATING BEHAVIORAL HEALTH PROVIDERS (12686) 12688 ECHS ROUTE ADDRESS TRAINING (12688) 12689 MM ISO HMO PPID POWER TOOL TRAINING (12689) 12690 RBCO AETNA ADVANTAGE INDIVIDUAL PRODUCT AND ELIGILBILITY TRAINING (12690) 12692 ACAS STATE COST SHARE MANDATE (12692) 12693 PHR KNOWLEDGE BASED AUTHENTICATION (12693) 12694 PST PCR R&C WORKFLOW TL/SME TRAIN THE TRAINER SESSION (12694) 12695 RECORDS RETENTION TRAINING - RETIREE MARKETS MEDICAL MANAGEMENT 12696 RISK ASSESSMENT Course Number 12697 Course Title WHAT'S NEW IN ASD - MAY 2007 - 12697 Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0.2 0 0 TOO FEW HOURS 0.5 0 0 TOO FEW HOURS 12698 PERIODIC INTERIM PAYMENTS (PIP)(12698) SELF-PACED 01/201012/2010 12699 ASD: CLINICIAN VIEW (12699) CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 SELF-PACED 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 2 COMBINABLE SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 12702 CAPITATION IN ACAS (12702) 12705 EASY PAY SELF PACED EXERCISE (12705) 12709 PST, BIR LEVEL 2 AUDITORS - TRADITIONAL TO HMO (12709) 12710 PST, BIR LEVEL 2 AUDITORS - HMO TO TRADITIONAL (12710) 12711 AETNA REVIEW CONSULTANT SERVICES 12712 NONPARTICIPATING PRACTITIONERS AUTHORIZED AS IN-NETWORK (12712) 12713 AETNA HEALTH NETWORK OPTION FUNCTIONAL TRAINING (12713) 12717 12717 - NUTRITION AND THE ONCOLOGY PATIENT: IDENTIFYING NUTRITION NEED 12718 TKC - MS BROWN BAG: DATA ACCESS FOR ADO.NET 12720 EMPLOYEE SURVEY MANAGER REPORTING AND ACTION PLANNING TOOL (12720) 12721 MFS PAYMENT ASSURANCE (PSS) 12721 12722 BUILDING CONSULTATIVE SOLUTIONS - PRODUCT DEVELOPMENT (12722) CLASSROOM 01/200912/2009 3.5 0 0 TOO FEW HOURS 12729 2007 BIS LUNCH AND LEARN - ASSESSING MEDICAL INFO & RTW STRATEGIES (12729) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12731 TKC - DATASTAGE ESSENTIALS FOR ENTERPRISE EDITION AND RECOMMENDED PRACTICES (12731) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12732 12733 12734 DENTAL PERIODONTAL CASE TYPING 12732 WKAB STD PROCESS (12733) WKAB STD SYSTEMS (12734) Course Number 12739 Course Title NACO PSL POC BLD COLLABORATIVE RELATIONSHIPS (12739) 12747 EMPLOYEE SURVEY OVERVIEW (12747) 12759 EMPLOYEE SURVEY AD-HOC REPORTING TOOL OVERVIEW (12759) 12767 AIS TKC - IM PATTERNS AND REUSE (BASIC) (12767) 12768 RBCO MEDICARE OPEN PFFS PRODUCT TRAINING HMO CLAIMS (12768) 12769 QUALITY CENTER-BUSINESS PROCESS TESTING FOR SMES: THE BASICS (12769) 12771 AETNA SPECIALTY PHARMACY - [12771] 12772 DISABILITY & ABSENCE MANAGEMENT TRAINING UPDATE MAY 2007 (12772) 12773 TKC - XML INTRODUCTION (12773) 12774 TKC - XML DTDS AND SCHEMAS (12774) 12775 NACO PSS TIME MANAGEMENT: ALIGNING WORK TO BUSINESS PRIORITIES (12775) 12779 FEDVIP TRAINING HMO CLAIMS/TRAD EMAILS (12779) 12780 MEDICARE ADVANTAGE UPDATES 12781 FEDVIP AND HMO COB PROCESSING (12781) 12782 PHYSICIAN PRICER PERFORMANCE TOOL (PT) OVERVIEW - SE/SW REGION 12783 AIS UTILIZATION MANAGEMENT OVERVIEW - TBT (12783) 12784 DBSA - MAKING RECOVERY REAL 12786 API TOOLS AND TECHNIQUES - THE DEFINE PHASE (12786) 12788 API TOOLS AND TECHNIQUES - THE MEASURE PHASE (12788) 12789 API TOOLS AND TECHNIQUES - THE ANALYZE PHASE (12789) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC Course Number Course Title 12790 API TOOLS AND TECHNIQUES - THE IMPROVE PHASE (12790) 12791 API TOOLS AND TECHNIQUES - THE CONTROL PHASE (12791) 12829 HSA AUTODEBIT PHASE II (12829) 12830 STATE OF DELAWARE (12830) 12833 RBCO MEDICARE BASIC INDIVIDUAL ACCOUNT RECEIVABLES (12833) 12834 12837 12839 DIFFERENTIAL DIAGNOSIS - ANXIETY DISORDERS AWCA CONTRACT TRAINING FOR HCD (#12837) RBCO SRC CLAIMS ADJUDICATION (12839) 12840 BEGINNING RIGHT MATERNITY PROGRAM (12840) 12843 RBCO ISO STRATEGIC DRAFTING FOR HEALTH NETWORK OPTION/ONLY (12843) 12845 NSO SCORECARD TOOL BOX TRAINING (12845) 12847 INTRODUCTION TO THE AETNA INTERNAL SERVICE BUS 12848 BH HEALTH NETWORK OPTION PRODUCT OVERVIEW TRAINING 12849 MAP AQC BENEFITS INTO AQC (12849) 12851 PST ABH TRAINING FOR HMO MEDICARE PROCESSORS (12851) 12853 12853 12854 NPI & MEDICARE ALLOWABLE PRICING (12853) NPI & MEDICARE ALLOWABLE PRICING (12853) SRC CHASE CREDIT CARD TRAINING (12854) 12855 SCM CONTRACT BUILD - 12855 12856 RBCO INDIVIDUAL ADVANTAGE PPO CLAIMS CSR TRAINING (12856) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 32 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 188 0 0 NON-ACADEMIC Course Number Course Title 12857 PSC PROVIDER SPECIALTY CALL TEAM TRAINING (12857) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 12858 REGIONAL SESSIONS - AETNA'S HEALTHCARE TRANSPARENCY - AEXCEL & UNIT PRICE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12859 DMD TRAINING FOR APM PRECERTIFICATION CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12863 WHAT'S NEW IN ASD - JUNE (MINOR RELEASE) TRAINING COMMUNICATION SELF-PACED 01/200912/2009 0.25 0 0 TOO FEW HOURS 12864 ASO L&P SHAREPOINT BUILDING FOR ASO L&P TRAINERS (12864) SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 3 3 COMBINABLE PHYSICAL BIOLOGICAL SCIENCE CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 6 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 16 0 0 CLASSROOM 01/200912/2009 8 8 0.5 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 12865 TREATMENT OF BIPOLAR DISORDERS 12865 12866 DISABILITY & ABSENCE MANAGEMENT TRAINING UPDATE JUNE 2007 (12866) 12869 PARITY REFRESHER TRAINING 12869 12872 PSC TRADITIONAL CLAIMS REFRESHER TRAINING (12872) 12873 PSC HMO CLAIMS REFRESHER TRAINING (12873) 12875 STRATEGIC CONTRACT MANAGEMENT (SCM) 101 #12875 12878 RBCO SPIRIT! FOCUS! MOMENTUM! FOR PSSCS (12878) 12879 LICENSING AND APPOINTMENT TUTORIAL (12879) (REPLACES 11623) 12880 2007 LICENSE & APPOINTMENT MINI TUTORIAL (12880) (REPLACES 11624) 12883 DEPRESSION AND CHRONIC ILLNESS MOTIVATIONAL INTERVENTIONS 12883 12884 FED/FEHBP NON-HMO HANDLING FOR DENTAL PROCESSORS (12884) 12885 12887 FEHBP/FEDVIP PROCESSING (12885) MEDICAL PROCEDURE BY FACILITY COST TOOL 12888 MEDICARE ANESTHESIOLOGY (12888) 12889 UNDERSTANDING DIFFERENCES: THE CENTRAL DIMENSION OF DIVERSITY #12889 Course Number Course Title 12890 MAINE LTD BUSINESS WRITING AND LEGAL CLASSES FOR MAY 2007 (12890) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12891 PROVIDER SERVICE CENTERS MEETING MANAGEMENT - DEATH BY MEETING (12891) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12892 QM SYSTEMS TRAINING (12892) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 0 TOO FEW HOURS 12893 12894 12896 12897 WKAB BENEFIT ENGINE LEVEL 1 (12893) WKAB BENEFIT ENGINE LEVEL 1 (12894) NA PSS- CEF HMO FILE LAYOUT- (12896) IME/FCE 2007 DISABILITY PRESENTATION (12897) 12898 WKAB STD INTAKE NEW HIRE TRAINING CLASSROOM 01/200912/2009 12899 USE OF MOTIVATIONAL INTERVIEWING TECHNIQUES FOR BH AFTER CARE AND LINKAGES 12899 CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC 12900 PRECERT PROCEDURE/SERVICE TAB TOPIC TRAINING (12900) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 12901 MARSHALL GOLDSMITH SELF-PACED BROADCAST: "COACHING FOR SUCCESS" SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 12902 2007 BIS LUNCH AND LEARN - OBSTRETRIC AND GYNECOLOGICAL DISORDERS (12902) CLASSROOM 01/200912/2009 1 1 COMBINABLE PHYSICAL BIOLOGICAL SCIENCE 12904 2007 BIS LUNCH AND LEARN - DISABLING EYE CONDITIONS (12904) CLASSROOM 01/200912/2009 1 1 COMBINABLE PHYSICAL BIOLOGICAL SCIENCE 12906 CS - TELESALES NEW HIRE - PHASES 2 - 6 COURSES (12906) CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS 12909 BUSINESS METHODS PATENTS (12909) 12912 2007 DISABILITY BUSINESS WRITING LEGAL PRESENTATION (12912) 12919 TALENT POOL DISCUSSION SUPPORT TOOLS (12919) 12920 ILINC TRAIN THE TRAINER FOR LEARNLINC INSTRUCTORS (12920) 12921 NONPARTICIPATING BENEFIT DETERMINATION (12921) 12923 HMO ACCUMULATOR EXCHANGE PROCESS TRAINING (12923) Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12927 AETNA GLOBAL BENEFITS (AGB) OCTOBER 2007 SALES CONFERENCE - 12927 CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12928 FMLA TRAINING IN PLANTATION, FL (12928) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12931 FINANCIAL RENEWAL AND ACCOUNTING DELIVERY TRAINING (12931) CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 1 0 0 NON-ACADEMIC 12925 RBCO RETIREE MARKET NEW HIRE CLAIMS 12932 TKC - ADVANCED DATA MODELING (12932) 12933 VIRTUAL PLAN ASSIGNMENT - PLAN SETUP ASSOCIATES (12933) 12934 IMPROVE ENROLLMENT PROCESSING - EXTRACTS (12934) 12935 INTEGRATED HEALTH SOLUTION SM - 12935 SELF-PACED 01/200912/2009 12936 (WB111) INTEGRATING USING WEBSPHERE INTEGRATION DEVELOPER(WID) AND PROCESS SERVER - (12936) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12937 PST INTERPRETATION OF INPATIENT MATERNITY HOSPITAL CONTRACTS (12937) SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS TOO FEW HOURS 12938 TESTCOURSE_PLATEK SELF-PACED 01/200912/2009 12939 (WB112) INTEGRATING WITH WEBSPHERE BUSINESS INTEGRATION DEVELOPER (WID) AND PROCESS SERVER II (WPS) - (12939) CLASSROOM 01/200912/2009 0 0 0 12943 DISABILITY & ABSENCE MANAGEMENT TRAINING UPDATE JULY 2007 (12943) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 12944 TREATMENT OPTIONS FOR DEPRESSION AND ANXIETY DISORDERS - 12944 CLASSROOM 01/200912/2009 2 2 COMBINABLE PHYSICAL BIOLOGICAL SCIENCE 12945 NETWORK MANAGEMENT LEADERSHIP EVENT CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12946 IMPACT BOOSTER: NETWORK MANAGEMENT LEADERSHIP EVENT CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 12947 OUTREACH CALL #3 TRAINING CLASS #1 CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 32 0 0 NON-ACADEMIC 0.5 0 0 TOO FEW HOURS 12950 RBCO GEMS TRAINING (12950) CLASSROOM 01/200912/2009 12952 AETNA VOICE ADVANTAGE (AVA) FOR MEMBERS (AVA MEMBER - NEXT GENERATION) (12952) SELF-PACED 01/200912/2009 Course Number 12953 Course Title COBOL STORED PROCEDURES (12953) 12955 STRATEGIC PRICER (ILT) - 12955 12957 DISABILITY/LOA ENROLLMENT REFRESHER TRAINING (12957) 12958 CASE TRACKING TOOL (CTT) - NA PSS FUNCTIONAL TRAINING 12960 RETIREE MARKETS CMS RECONCILIATION 12961 EAP TO BEHAVIORAL HEALTH INTERFACE TRAINING - 12961 12966 CS - MEDICARE OVERVIEW 2007 MASTERY ASSESSMENT (12966) 12973 RM - RETIREE MARKETS FOUNDATIONS (NEW HIRE PROGRAM) (12973) 12974 HR DATA DASH WORKSHOP (12974) 12975 ASSESSING FUNCTIONALITY FOR THE CLINICIAN 12977 QUALITY CENTER-BUSINESS PROCESS TESTING FOR SMES: ADVANCED (12977) 12978 12979 12980 SNF/REHAB CM TRAINING (12978) BENEFITS REFRESHER TRAINING 12979 ABH NEW PRODUCT DESIGN (12980) 12984 ON-LINE BA BOOT CAMP (12984) 12985 FUNDAMENTALS OF REQUIREMENTS ELICITATION (12985) Delivery Method Course Course Applicable Year Length Hours CLASSROOM 01/201012/2010 CLASSROOM 01/200912/2009 40 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 SELF-PACED 01/200912/2009 CLASSROOM 01/200912/2009 SELF-PACED 01/201012/2010 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 SELF-PACED 01/200912/2009 SELF-PACED 01/201012/2010 SELF-PACED 01/201012/2010 3 Credits Recommended University of Phoenix Equivalency 0 TOO FEW HOURS 40 2.5 INTERDISCIPLINARY/ ELECTIVE 1.5 0 0 NON-ACADEMIC 2 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 1 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 2 0 0 NON-ACADEMIC 1 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 1 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0 0 12986 DETERMINING A PROJECT'S OBJECTIVES (12986) SELF-PACED 01/201012/2010 12987 MODPB SWAT TRAINING (12987) CLASSROOM 01/200912/2009 2 0 0 SELF-PACED 01/201012/2010 3 3 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 12988 12990 DEFINING A PROJECT'S SCOPE (12988) DESCRIBING BUSINESS PROCESSES (12990) Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 12991 DETERMINING INFORMATION REQUIREMENTS (12991) SELF-PACED 01/201012/2010 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 12992 DESCRIBING FUNCTIONAL BUSINESS REQUIREMENTS (12992) SELF-PACED 01/201012/2010 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 12993 DOCUMENTING REQUIREMENTS MEETINGS (12993) SELF-PACED 01/201012/2010 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 12994 ELICITING DATA WAREHOUSE REQUIREMENTS (12994) SELF-PACED 01/201012/2010 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 12995 RETIREE MARKETS CUSTOMER SERVICES COORDINATOR (SPOC)-12995 CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 25 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 720 0 0 SELF-PACED 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 0.25 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 512 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 12996 12998 2008 BENEFITS OVERVIEW (12996) 2007 BIS LUNCH AND LEARN - SHAREPOINT (12998) 13000 TESTING COURSE 2 13001 RBCO NATIONAL ACCOUNTS MEDICARE PFFS CLAIMS TRAD TO HMO (13001) 13002 PARITY MAKE UP SESSION 13002 13005 TEST - GROUP CA TITLE 10 ----RM AETNA MDCR PROD (13005) 13007 CUSTOMER SERVICE REFRESHER TRAINING 13007 13008 AUTOMATED PROVIDER TERMINATION/MEMBER LETTER FOLLOW-UP SESSIONS - 13008 13009 STRESS MANAGEMENT II 13011 NACO TRAD CBS REFRESHER (13011) 13014 RBCO - NATIONAL ACCOUNTS NEW HIRE FFS CLAIMS (13014) 13015 HIPAA AS&P USES AND DISCLOSURES (13015) 13016 WHAT'S NEW - AUGUST ASD RELEASE COMMUNICATION(13016) 13017 13020 NACO HMO/TRAD NEW HIRE CSR W/ASD (13017) LEARNING MAPS - VOLT 2Q 2007 (13020) Course Number 13027 Course Title 2007 BUSINESS WRITING FOR LTD CLAIM ANALYSTS (13027) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 13028 LTD REFRESH TRAINING CLASSROOM 01/200912/2009 13029 DISABILITY & ABSENCE MANAGEMENT TRAINING UPDATE AUG 2007 (13029) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 13030 AETNA HEALTH CONNECTIONS DISEASE MANAGEMENT- DESIGNATED UNIT TRAINING CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0.75 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0.75 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 1 COMBINABLE SOCIAL SCIENCE SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 13031 13036 13038 13038 EZLINK PAPER ENROLLMENT TRAINING COACHING FOR MANAGERS 13036 NACO PE/RS BENEFIT COPY TOOL (13038) NACO PE/RS BENEFIT COPY TOOL (13038) 13039 APMCAS RELEASE AUGUST 2007 MEDICARE TOC 13041 2007 BIS LUNCH AND LEARN - EVIDENCE-BASED MEDICAL GUIDELINES (13041) 13042 VITAL DECISIONS PRESENTATION (13042) 13043 RBCO: THE ROAD TO CULTURAL COMPETENCY (#13043) 13045 TEST TBT COURSE 13046 13046 - MANAGEMENT OF THE PATIENT WITH OSTEOMYELITIS CLASSROOM 01/200912/2009 1 1 COMBINABLE PHYSICAL BIOLOGICAL SCIENCE 13048 MODELS OF RECOVERY FOR MENTAL HEALTH AND CHEMICAL DEPENDENCE 13048 CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 13049 PDP UPSELL CAMPAIGN - 2008 (13049) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13050 PAR HOSPITAL MAINTENANCE FOR PDS 13051 SERVICE REQUEST WORKBENCH OVERVIEW FOR THE SRA (13051) 13053 SERVICE REQUEST WORKBENCH OVERVIEW FOR ADA DEVELOPMENT (13053) 13054 SERVICE REQUEST WORKBENCH NAVIGATION (13054) Course Number Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 7.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS Course Title Delivery Method 13055 NACO TRAD EXECUTIVE MEDICAL CLAIM TRAINING (13055) CLASSROOM 01/200912/2009 2.5 13057 BEHAVIORAL HEALTH ASSESSMENT TRAINING 13057 CLASSROOM 01/200912/2009 13059 CSR WKAB LTD TRAINING CLASS (13059) CLASSROOM 13063 13064 13065 13066 QUALITY REVIEW REVISED QR TOOLS - 13063 MODPB SENSITIVITY TRAINING (13064) MODPB PGU TRAINING (13065) MODPB ENTERGY TRAINING (13066) 13067 MODPB TRAIN THE TRAINER (13067) 13069 AETNA HEALTH CONNECTIONS DISEASE MANAGEMENT PST UPDATES 13074 MEDICARE RISK ADJUSTMENT - 13074 13075 REFRESHER MEDICARE SOLD SUBMISSION TRAINING 13075 13076 EVIDENCE OF INSURABILITY STD WORKFLOW (13076) 13077 AETNA HEALTH NETWORK ONLY OVERVIEW (13077) 13078 MEDICARE SOLD SUBMISSION GUIDE BUILDING (13078) 13079 PROBLEM RESOLUTION EXCHANGE SYSTEM INTRODUCTION (P-REX) (13709) 13081 STARS REFERRAL TRAINING(13081) 13086 FMLA TRAIN THE TRAINER ON WKAB SYSTEMS AND PROCESSES (13086) 13087 13088 13089 LOA OVERVIEW FOR BUSINESS ANALYSTS HIV INFECTION AND AIDS (13088) PM DU LUNCH & LEARN CLASSES (13089) Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13091 TKC - CUSTOM DATASTAGE ENTERPRISE EDITION TRAINING (13091) CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 13092 ALIC DRAFTER TRAINING CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC 13093 SCM 101: CONTRACT ASSEMBLY & PHYSICIAN RATE WIZARD - NORTH CENTRAL REGION (13093) CLASSROOM 01/200912/2009 16 0 0 NON-ACADEMIC 13094 (WB552/WB555) ACCELERATE AND SECURE XML AND WEB SERVICES WITH IBM DATAPOWER SOA APPLIANCES - (13094) CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 13095 NEW RXSY SCREENS FOR HNO INSTALLATION (13095) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 13090 KANA TRAINING (BOEING) (13090) 13096 EXTERNAL PRICING (13096) 13098 PST TRAD STOP LOSS ONLY TRAINING (13098) SELF-PACED 01/201012/2010 4 0 0 NON-ACADEMIC 13100 OPEN ENROLLMENT QUEUE: FINDING THE BALANCE (13100) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13101 PROVIDER SERVICE CENTERS PRECERT RISK FACTOR MANAGEMENT FOR CLINICAL PRECERT (13101) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 8 8 0.5 COMMUNICATION ARTS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 01/200912/2009 8 0 0 NON-ACADEMIC 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 240 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13102 DISABILITY CSR NEW HIRE 13104 WRITE TO THE TOP 13104 13106 ASD TRAINING FOR ARIZONA NETWORK MANAGEMENT -13106 13108 DISABILITY & ABSENCE MANAGEMENT TRAINING UPDATE SEPT 2007 (13108) 13112 RBCO MENTORING PROGRAM (13112) 13113 DATA ARCHIVE DELIVERY (DAD) 13114 EVIDENCE OF INSURABILITY INTAKE ANALYST WORKFLOW (13114) 13116 SRC CUSTOMER SERVICE NEW HIRE TRAINING [13116] 13119 AGB NEW HIRE TRADITIONAL CLAIMS PROCESSING TRAINING (13119) SELF-PACED CLASSROOM/SELFPACED Course Number 13121 Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS Course Title Delivery Method RBCO NEW HIRE MEDICARE CSR - MAPD, FFS AND APMCAS (13121) CLASSROOM 01/200912/2009 0 13122 PRIVACY TRAINING 2007 ALC #13122 CLASSROOM 01/201012/2010 13124 MANAGEMENT OF THE TPN PATIENT CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 13125 MULTI-TAG REFRESHER TRAINING CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC 13126 (WB182) IBM WEBSPHERE BUSINESS MODELER: PROCESS MAPPING, SIMULATION AND ANALYSIS (13126) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 6 6 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 4 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 200 0 0 SELF-PACED 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC 13128 CONFINITY INSTITUTES OF EXCELLENCE (13128) 13129 DIRECTIVE 179 NETWORK INFORMATION SESSIONS - 13129 13130 13131 13132 URGENT CARE ARTICULATE CONTRACT SELECTION: SCM INQUIRY (13131) APMCAS DESIGNED FOR PLAN SPONSOR LIASON 13134 LABOR 101 (13134) 13135 HMO DEDUCTIBLE PLANS- PRODUCT OVERVIEW (13135) 13136 COACHING (COACHING FOR SOFT SKILLS) 13137 RBCO INDIVIDUAL RETIREE MARKETS PLAN INSTALLATION (13137) 13138 RM - ITEC CONVERSION - MEDICARE OPEN PFFS CALLS TRAINING (13138) 13140 BEST PRACTICE/LESSONS LEARNED LIBRARY (13140) 13142 ASG AETNA ENROLL AWARENESS TRAINING LIVE DEMONSTRATION (13142) 13143 NEW OP ADHOC TRAINING 13143 13144 SOURCE ONE ENHANCED REPORTING (13144) 13145 HMO SOLD SUBMISSION TRAINING FOR 2008 (13145) Course Number 13146 13147 13148 13150 13152 Course Title HR MODEL OVERVIEW (13146) ORGANIZATION HIERARCHY (13147) MANAGER INTEGRATION I (13148) RETIREE SOLUTIONS - NASS (13150) RISK ASSESSMENT (13152) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 1 0 0 CLASSROOM 01/201012/2010 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 7 0 0 SELF-PACED 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 24 24 1.5 INTERDISCIPLINARY/ ELECTIVE 13154 BURGESS REIMBURSEMENT SYSTEM(13154) CLASSROOM 01/201012/2010 13155 EFFECTIVE PRESENTATION SKILLS FOR ASM (13155) CLASSROOM 01/201012/2010 8 8 0.5 COMMUNICATION ARTS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 288 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 680 0 0 SELF-PACED 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 13156 LEADERSHIP AND STRATEGY FORUMS 13157 ASG AETNA ENROLL UNDERWRITING CARRIER ROLE TRAINING 13164 ILINC TRAIN THE TRAINER (13164) 13166 NATIONAL ACCOUNTS UNDERWRITING CONSULTANT TRAINING 13167 AETINFO - BUILDING CONSULTATIVE SOLUTIONS (13167) 13168 DIFFERENTIAL DIAGNOSIS PART 3SCHIZOPHRENIA 13173 OP ADHOC FORM 13176 AETNA STRATEGIC DESKTOP (ASD) NAVIGATION FOR DISABILITY USERS AND IHD 13178 RBCO NEW HIRE TRAD INDIVIDUAL/AARP ASD CSR TRAINING (13178) 13180 CLAIMSXTEN (CXT) INTEGRATION (13180) 13182 CIVIL TREATMENT FOR MANAGERS (ONSITE SESSION) (13182) 13183 RBCO TRAD REWORK TRAINING (13183) 13184 CALIFORNIA VOLUNTARY DISABILITY INSURANCE (CA VDI) - 13184 Course Number 13185 Course Title AQC TRAINING ACAS-BASED PRODUCTS (13185) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 6 0 0 NON-ACADEMIC 13186 RBCO NEW HIRE HMO CLAIMS TRAINING (13186) CLASSROOM 01/200912/2009 720 0 0 13188 2007 BIS LUNCH AND LEARN - COMPLIANCE, PRIVACY, & SECURITY (13188) CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 13189 (WB521) IBM WEBSPHERE SERVICE REGISTRY AND REPOSITORY FOR APPLICATION DEVELOPERS (13189) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 13190 13194 13197 13198 DENTAL FINANCIALS TRAINING (13190) BENEFIT SESSIONS (13194) ILC/ILINC SAMPLE CLASS ALPHARETTA RD REFERRAL UPDATE (13198) 13199 TALENT MANAGER- NASS CLASSROOM 01/200912/2009 13200 2008 RETIREE MARKETS OPEN ENROLLMENT AND ANNUAL NOTICE OF CHANGE (13200) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13202 SEPTEMBER LEADERSHIP FORUM: RW PRESENTATION (13202) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 13203 SEPTEMBER 2007 LEADERSHIP FORUM: MB PRESENTATION (13203) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 200 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 21 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 240 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13205 RBCO - NA NEW HIRE CLAIMS TO CALLS (13205) 13207 PM DU PHARMACOTHERAPY SPECIALIST PROGRAM 13209 NATIONAL ACCOUNTS SVP AND VPCM TRAINING CONFERENCE, NOV 27TH -29TH (13209) 13210 ADAM STD DBM NEW HIRE TRAINING (13210) 13211 MEDICARE EXPEDITED NEW HIRE TRAINING (13211) 13212 PROVIDER SERVICE CENTERS FEEDBACK FOR LEARNING AND SELF-DEVELOPMENT (13212) 13215 MODPB APMCAS TRAINING (13215) 13217 PROVIDER SERVICE CENTERS PRECERT PRECEPTOR ADULT LEARNING STYLES (13217) Course Number Course Title 13218 SERVICE OPERATIONS PRECEPTOR NEW HIRE TRAINING AGENDA Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 13221 AETNA STRATEGIC DESKTOP - FIND PROVIDER (13221) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13222 PSC SPECIALIZED GOLDEN HOUR - SAVE A TREE / METHOD OF RECEIPT INITIATIVE (13222) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13226 AETNA WEBINAR SERIES - TEST PLAYBACK - 13227 PERSUASIVE DIALOGUE SKILLS (13227) 13228 GET FINANCIALLY FIT WITH AETNA BENEFITS (13228) 13230 SE/SW MPACT TRAINING (13230) 13231 2007 BIS LUNCH AND LUNCH - DISABLING MOOD DISORDERS (13231) 13232 ASSIMA TEST COMPLETION AND SCORING. SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 13233 MEDICARE ADVANTAGE HMO AND PPO 2008 EXPANSION TRAINING CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13234 HOW TO USE THE AETNA LEARNING CENTER AND HOW TO TAKE A TBT FOR ETECH/SIMPLE STEPS SUPPORT ASSOCIATES (13234) SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 13235 ADVANCED DB2UDB (13235) 13236 MEDICAL FUNDING SERVICES (MFS) PAYMENT ASSURANCE (13236) 13237 AWCA (AETNA WORKERS' COMP ACCESS) 13238 13238 AETNA TOTAL CLINICAL VIEW (ATV) TRAINING 13239 SCCU ASD PROVIDER VIEW (13239) 13241 CONTRACT REVIEW PROCESS (13241) 13242 RBCO COORDINATION OF BENEFITS - EXISTING EMPLOYEES (13242) 13245 AMBULATORY FOLLOW-UP WORKFLOW- TRAINING PERFORMANCE TOOL 13246 HMO MATERNITY ON ACAS (13246) Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 13247 INTRODUCTION TO TEMPERAMENT (13247) CLASSROOM 01/200912/2009 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 13248 DISABILITY & ABSENCE MANAGEMENT TRAINING UPDATE OCT 2007 (13248) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 13249 AETNA VOICE ADVANTAGE - PRECERTIFICATION FOR PROVIDERS (13249) SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS 13252 AIS SME TRAINING: SRQ-NATIONAL UNDERWRITING REPORTING APPLICATION (NURA) (13252) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13255 AIS SME TRAINING: SRQ-QUOTATION FRONT END (QFE) (13255) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13256 AIS SME TRAINING: SRQ-RATING SUPPORT PROJECT (RSP) (13256) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13257 AIS SME TRAINING: SRQ-AETNA QUOTING CENTER GROUP (AQC GROUP) (13257) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13258 AIS SME TRAINING: SRQ-COMMON CENSUS FRONT END (CCFE) (13258) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 13259 AIS SME TRAINING: SRQ-E.PROPOSAL (13259) SELF-PACED 01/201012/2010 13260 AIS SME TRAINING: SRQ-GROUP UNDERWRITING AND INTEGRATED DEVELOPMENT EFFORT (GUIDE) (13260) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13262 AIS SME TRAINING: SRQ-PRODUCT BOOK OF RECORD (PBOR) (13262) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13263 AIS SME TRAINING: SRQ-QUOTATION RATING SYSTEM (QRS) (13263) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13264 AIS SME TRAINING: SALES, RATING & QUOTING (SRQ) DOMAIN OVERVIEW (13264) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13265 AIS SME TRAINING: CHANNEL MANAGEMENT DOMAIN OVERVIEW (13265) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 13267 AIS SME TRAINING: CHANNEL MANAGEMENTAETNA VOICE ADVANTAGE-INTERACTIVE VOICE RESPONSE (AVA-IVR) (13267) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13268 AIS SME TRAINING: CHANNEL MANAGEMENT-KANA (13268) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13269 AIS SME TRAINING: CHANNEL MANAGEMENTAETNA NAVIGATOR (13269) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13270 AIS SME TRAINING: CHANNEL MANAGEMENT-FIRST CALL RESOLUTION (FCR) (13270) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13271 AIS SME TRAINING: CONSUMER FUND SERVICES (CFS) DOMAIN OVERVIEW (13271) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS Course Number Course Title 13272 AIS SME TRAINING: CFS-FUNDS TRANSACTION MANAGEMENT SYSTEM (FTM) (13272) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13273 AIS SME TRAINING: CFS-SPENDING ACCOUNT RECORD KEEPING SYSTEM (SPARKS) (13273) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13274 AIS SME TRAINING: CORPORATE DOMAIN OVERVIEW (13274) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13275 AIS SME TRAINING: CORPORATE-EXECUTIVE MANAGEMENT INFORMATION SYSTEM (EMIS) (13275) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13276 AIS SME TRAINING: CORPORATE-PEOPLESOFT HUMAN RESOURCE MANAGEMENT SYSTEM (HRMS) (13276) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13277 AIS SME TRAINING: CORPORATE-COGNOS (13277) 13278 AIS SME TRAINING: CORPORATE-INTEGRATED FINANCE SYSTEMS (IFS) (13278) 13279 AIS SME TRAINING: CORPORATE-INTERNAL COMPENSATION SYSTEM (ICS) (13279) 13280 AIS SME TRAINING: CORPORATE-SALES TRACKING SYSTEM (STS) (13280) 13282 AIS SME TRAINING: GROUP INSURANCE DOMAIN OVERVIEW (13282) 13283 AIS SME TRAINING: CORPORATE-LARGE CASE PENSIONS-ACTUARIAL GROUP (13283) 13284 AIS SME TRAINING: GROUP INSURANCE-GROUP INSURANCE WEB REPORTING (GIWR) (13284) 13285 AIS SME TRAINING: CHANNEL MANAGEMENTEMPLOYER SECURE WEBSITE (13285) 13286 AIS SME TRAINING: GROUP INSURANCE-ATLAS GROUP (13286) 13287 AIS SME TRAINING: GROUP INSURANCEAPPLICANT TRACKING SYSTEM (ATS) (13287) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13288 AIS SME TRAINING: GROUP INSURANCE-BMS GROUP (13288) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13289 AIS SME TRAINING: CORPORATE-LARGE CASE PENSIONS-CONTRACT GROUP (13289) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13290 AIS SME TRAINING: GROUP INSURANCE-GROUP UNIVERSAL LIFE GROUP (GUL GROUP) (13290) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13291 AIS SME TRAINING: GROUP INSURANCE-I.CHOOSE (13291) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS Course Number Course Title 13292 AIS SME TRAINING: GROUP INSURANCE-INSPRO (13292) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13293 AIS SME TRAINING: CORPORATE-PARTICIPANT GROUP (IBSS; IBSS ADHOC; BRS) (13293) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13294 AIS SME TRAINING: GROUP INSURANCE-LIFE CLAIM SYSTEM (LCS) (13294) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13295 AIS SME TRAINING: GROUP INSURANCE-LONG TERM CARE CLAIMS SYSTEM (LTC CLAIMS) (13295) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13296 AIS SME TRAINING: NETWORK & PROVIDER DOMAIN OVERVIEW (13296) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13297 AIS SME TRAINING: NETWORK & PROVIDERCAPTAINER (13297) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13298 AIS SME TRAINING: NETWORK & PROVIDERAUTOMATED EPDB PROVIDER LOAD (AEPL) / DESKTOP AUTOMATED EPDB AUTOMATED LOAD (DAEPL) (13298) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13299 AIS SME TRAINING: NETWORK & PROVIDERSHARED REWARD AND RISK (SRR) (13299) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13300 AIS SME TRAINING: NETWORK & PROVIDERDOCFIND (13300) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13301 AIS SME TRAINING: NETWORK & PROVIDER-AETNA MEDICAL CAPITATION (AMC) (13301) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13302 AIS SME TRAINING: NETWORK & PROVIDERPRICER GROUP (13302) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13303 AIS SME TRAINING: NETWORK & PROVIDERENTERPRISE PROVIDER DATABASE (EPDB) (13303) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13304 AIS SME TRAINING: NETWORK & PROVIDER-NEW PRODUCT BUSINESSES - AWCA (13304) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13305 AIS SME TRAINING: NETWORK & PROVIDERSTRATEGIC DENTAL CAPITATION (SDC) (13305) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13306 AIS SME TRAINING: NETWORK & PROVIDER-REAL TIME ELIGIBILITY GROUP (RTE GROUP) (13306) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13307 AIS SME TRAINING: NETWORK & PROVIDERENTERPRISE PROVIDER CREDENTIALING (EPC) AND CREDENTIALING AND RE-CREDENTIALING DATABASE SYSTEMS (CARDS) (13307) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13308 AIS SME TRAINING: NETWORK & PROVIDER-IPA DELEGATION (13308) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13309 AIS SME TRAINING: NETWORK & PROVIDERQUALITY ENHANCEMENT (QE) SYSTEM (13309) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS Course Number Course Title 13310 AIS SME TRAINING: AETNA STRATEGIC DESKTOP (ASD) (13310) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13313 AETNA HEALTHFUND AND RATE DIFFERENTIALS 13313 CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13315 ACCELERATED LEARNING WORKSHOP - 13315 CLASSROOM 01/200912/2009 18.5 18.5 1 INTERDISCIPLINARY/ ELECTIVE 13316 PROVIDER SERVICE CENTERS VIRTUAL MANAGEMENT FOR PRECEPTORS (13316) CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 13316 PROVIDER SERVICE CENTERS VIRTUAL MANAGEMENT FOR PRECEPTORS (13316) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 13319 13320 13323 E.SERVICE (13319) TALENT ACQUISITION (13320) TEST COURSE MONICA II 13326 2007 BIS LUNCH AND LEARN - APPEALS (13326) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13327 CLINICAL CLAIM REVIEW (CCR) NEW HIRE TRAINING (13327) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13328 PSC SPECIALIZED GOLDEN HOUR - AETNA MEDICARE OPEN PFFS PRODUCT - CLAIM TOPIC REFRESHER (13328) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 13329 INTRODUCTION TO VALUE BASED INSURANCE DESIGN (#13329) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 13330 SALES TRACKING SYSTEM (STS) INTRODUCTION (13330) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 13332 MYSTS (13332) SELF-PACED 01/201012/2010 13333 SALES GROUP RECORDS (13333) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 13334 RFP SUBMISSION (13334) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 13335 SALES COMPENSATION (13335) SELF-PACED 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 13336 PRODUCER RECORDS (13336) SELF-PACED 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 13338 STS - PRINT REPORTS (13338) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 13339 STS LEAD INFORMATION (13339) SELF-PACED 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE Course Number 13345 Course Title RBCO NATIONAL ACCOUNTS NEW HIRE PFFS CLAIMS (13345) 13346 BH RISK ASSESSMENT 13347 BUSINESS OBJECTS WEB INTELLIGENCE XI R1/R2:REPORT DESIGN (REV A) 13348 AETNA WEBINAR SERIES - RECEIVED DATES WEBINAR BROADCAST 11/09/07 (13348) 13349 ASD CLINICIAN 360 FOR CLINICIANS 13350 HEDIS REPORTS ON MANAGED CARE MONITOR (13350) 13351 DENTAL CLAIMS TO CALLS TRAINING (13351) 13352 TRAINING AND PRESENTATION SKILLS FOR NASS SUBJECT MATTER EXPERTS (13352) 13353 AETNA'S SECURE PROVIDER WEBSITE VIA NAVINET (13353) 13354 ASM NEW HIRE SALES/SALES SUPPORT FOUNDATIONS (SMALL GROUP) 13355 2007 BIS LUNCH AND LEARN - CHRONIC REGIONAL PAIN SYNDROME (13355) 13356 STRESS MANAGEMENT - THE BASICS #13356 13357 PSC SPECIALIZED GOLDEN HOUR - AETNA GLOBAL BENEFITS TRANSITION (13357) 13358 PHARMACY - MEDICARE 08 ENHANCEMENTS (13358) 13363 HSA LEGISLATIVE UPDATES 13364 HMO DEDUCTIBLE PLAN FUNCTIONAL SYSTEM TRAINING(13364) 13365 13366 RBCO HMO HSA CALLS TRAINING (13365) LEARNING MAPS - VOLT 3Q 2007 (13366) 13370 MEDICARE PLAN CHANGE REFRESHER 13371 DISABILITY & ABSENCE MANAGEMENT TRAINING UPDATE NOV 2007 (13371) Delivery Method Course Course Applicable Year Length Hours CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 2 CLASSROOM 01/201012/2010 SELF-PACED 01/200912/2009 CLASSROOM 01/200912/2009 Credits Recommended University of Phoenix Equivalency 0 TOO FEW HOURS 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0 0 0 TOO FEW HOURS 0.75 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.75 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED CLASSROOM/SELFPACED Course Number 13372 Course Title YOUR ROLE IN AETNA'S PROFITABLE GROWTH (13372) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE 13373 PERSONAL FINANCIAL BASICS (13373) CLASSROOM 01/201012/2010 13373 PERSONAL FINANCIAL BASICS (13373) CLASSROOM 01/200912/2009 13374 THREAT PROTOCOL REVIEW FOR DISABILITY CLINICIANS - 13374 CLASSROOM 01/200912/2009 1 1 COMBINABLE 13375 RBCO HMO CLAIMS PROCESSING COORDINATION OF BENEFITS (13375) SELF-PACED 01/200912/2009 40 0 0 13376 ETHICAL CONSIDERATIONS FOR AETNA BEHAVIORAL HEALTH CLINICIANS CLASSROOM 01/200912/2009 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 13377 13385 13388 WBS/TIME TRACKING CHANGES MDA VS. WOMP REFRESH TRAINING PLANTATION PRE EX/EOI REFRESH TRAINING PLANTATION 13391 AEXCEL PERFORMANCE TOOL - COURSE # 13391 13392 LEADERSHIP IN ACTION PROGRAM - THE AETNA WAY AND THE SPOTLIGHT OF LEADERSHIP 13393 PHARMACOTHERAPY SPECIALIST REFERRAL 13394 LEADERSHIP IN ACTION PROGRAM - LEADING AETNA'S STRATEGY FOR GROWTH CLASSROOM 01/200912/2009 13397 BARIATRIC SURGERY FOR DM PROFFESSIONAL STAFF CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 13400 COMP AND BENEFITS PREPARING AND PRESENTING INFORMATION FOR AETNA MANAGEMENT AND BOARD OF DIRECTORS (13400) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13402 COMP AND BENEFITS EFFECTIVE MEETINGS (13402) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13403 COMP AND BENEFITS DELIVERING COMPLETED STAFF WORK (13403) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13404 COMPENSATION OVERVIEW FOR ACTIVEHEALTH #13404 CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 13405 ACS ETECH/SIMPLE STEPS NEW HIRE/NEW PARTICIPANT CURRICULUM (13405) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS Course Number 13406 Course Title NA PSS- HMO ACCOUNTS AND RECONCILIATION NEW HIRE TRAINING- (13406) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 13409 SCHALLER ANDERSON ETUMS TRAINING CLASSROOM 01/200912/2009 13410 FLOW CONTROL SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 32 0 0 INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13411 ECHS RE-CALC VENDOR TRAINING (13411) 13412 AETNA HEALTH NETWORK ONLY (OAHNONLY) FUNCTIONAL (13412) 13414 RBCO CA HMO IPA CLAIMS SPECIFICS (13414) 13416 NACO ASD CONDENSED (13416) 13417 AIS SME TRAINING: GROUP INSURANCEWORKABILITY ADMIN (13417) 13419 AIS SME TRAINING: GROUP INSURANCEWORKABILITY SECURITY CONSOLE (13419) 13420 AIS SME TRAINING: GROUP INSURANCECHECKVISION WORKSTATION (13420) 13422 AIS SME TRAINING: GROUP INSURANCE-CASE INSTALLATION INTERFACE (13422) 13423 AIS SME TRAINING: GROUP INSURANCE-DISABILITY PAYMENT PROCESSING (13423) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 13424 AIS SME TRAINING: GROUP INSURANCE-BENEFIT ENGINE (13424) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13425 AIS SME TRAINING: GROUP INSURANCEWORKABILITY LETTER AND TASK EDITOR (13425) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 13426 AIS SME TRAINING: GROUP INSURANCEWORKABILITY CUSTOMER PORTAL (13426) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 13427 AIS SME TRAINING: GROUP INSURANCE-IMAGING (13427) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 13428 DISABILITY & ABSENCE MANAGEMENT TRAINING UPDATE DEC 2007 (13428) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 13430 RBCO BIG 4 CLAIMS PROCESSING (13430) SELF-PACED 01/200912/2009 13432 2007 MANAGERS/SUPERVISORS BIS LUNCH AND LEARN - TIPS FOR SCORECARD COMPLETION AND DELIVERY (13432) CLASSROOM 01/200912/2009 Course Number 13433 Course Title PST PWS/CLAIM REPORTING TOOL TRAINING (13433) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC 1 0 0 NON-ACADEMIC NON-ACADEMIC 13434 PQOC REFRESHER TRAINING 2007 #13434 CLASSROOM 01/200912/2009 13435 RBCO MEDICARE PFFS OUTREACH DATABASE (13435) SELF-PACED 01/200912/2009 1.5 0 0 13437 MIDDLE MARKET PRESENTATION TRAINING ACCOUNT MANAGERS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 24 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 24 0 0 NON-ACADEMIC 13440 TEAM DIVERSITY (13440) 13441 DISABILITY & ABSENCE MANAGEMENT CUSTOMER SERVICE EXCELLENCE (13441) 13442 (WB553) IBM WEBSPHERE ADVANCED DATAPOWER SOA APPLIANCES - (13442) 13443 CSR CONVERSION TO WKAB (13443) 13445 ENTERPRISE OUTPUT SOLUTIONS/TSO82 REFRESHER COURSE (13445) 13445 ENTERPRISE OUTPUT SOLUTIONS/TSO82 REFRESHER COURSE (13445) 13451 FLEXIBLE MEDICAL MANAGEMENT MODEL 13453 RBCO APMCAS TEST CLAIM AND OVERRIDE TRAINING (13453) 13454 RBCO PSS PLAN SPONSOR MODULE (PSM) TRAINING (#13454) 13455 PHISHING, SOCIAL ENGINEERING AND CONSUMER PROTECTION OVER THE INTERNET (13455) 13456 BHU DOUMENTATION TRAINING 13457 AETNA WEBINAR SERIES - COB ORDER OF BENEFIT DETERMINATION 13457 AETNA WEBINAR SERIES - COB ORDER OF BENEFIT DETERMINATION 13458 RETIREE HEALTH ACCESS (RHA) TRAINING 13460 RBCO MEDICARE ADVANTAGE CLAIMS TTT (ALC# 13460) 13461 RBCO MEDICARE ADVANTAGE CALLS TTT (13461) Course Number 13462 Course Title WKAB SYSTEM TRAINING-TAMPA Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 13463 P-REX DECEMBER 07 RELEASE SELF-PACED 01/200912/2009 13464 ECHS - SYSTEM NAVIGATION - (13464) CLASSROOM 01/200912/2009 SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 280 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 20 0 0 NON-ACADEMIC 13466 CREATING ACCEPTANCE CRITERIA - TBT (13466) 13467 PROPOSAL WRITING TRAINING FOR SUBJECT MATTER EXPERTS (13467) 13469 PAR PROVIDER FINAL EXAM MODULE 2 13471 NA PSS NEW HIRE BILLING PREMIUM CONSULTANTS (13471) 13472 MODPB ORDER ENTRY BASIC TRAINING (13472) 13473 MODPB FAX BASIC TRAINING (13473) 13474 MODPB ORDER MANAGEMENT CERTIFICATION (13474) 13475 CS - AETNA INDIVIDUAL MEDICARE SUPPLEMENT PLAN (13475) 13475 CS - AETNA INDIVIDUAL MEDICARE SUPPLEMENT PLAN (13475) 13476 MEDICARE PFFS CSR NEW HIRE CLASS 13477 PSYCHIATRIC SYMPTOMS OF MEDICAL DISORDERS 13478 RBCO ACAS HEALTH NETWORK CLAIMS PROCESSING (13478) 13480 RBCO EBS BILLING AND ACCOUNTS RECEIVABLE (13480) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13482 NACO DENTAL CSR TO TRAD CSR - BENEFIT & ELIGIBILITY ONLY (13482) CLASSROOM 01/200912/2009 56 0 0 NON-ACADEMIC 13483 BUSINESSOBJECTS DATA INTEGRATOR XI: EXTRACTING, TRANSFORMING AND LOADING DATA CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13489 ASD NETWORK TRAINING THOUSAND OAKS (13489) Course Number Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 4 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 6 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 1.5 0 0 NON-ACADEMIC 1 0 0 NON-ACADEMIC 5 0 0 NON-ACADEMIC 12 0 0 NON-ACADEMIC Course Title Delivery Method 13502 PROVIDER SERVICE CENTERS PRECERT CLINICAL TRAINING OPPORTUNITY (DIABETES, HYPERTENSION & RENAL FUNCTION) (13502) CLASSROOM 01/200912/2009 0 13502 PROVIDER SERVICE CENTERS PRECERT CLINICAL TRAINING OPPORTUNITY (DIABETES, HYPERTENSION & RENAL FUNCTION) (13502) CLASSROOM 01/200912/2009 13503 RBCO MEDICARE CUSTOMER SERVICE MSW/MEA/PST TRAINING (13503) SELF-PACED 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 SELF-PACED 01/200912/2009 CLASSROOM 01/200912/2009 SELF-PACED 01/201012/2010 CLASSROOM 01/200912/2009 SELF-PACED 01/200912/2009 SELF-PACED 01/201012/2010 CLASSROOM 01/200912/2009 SELF-PACED 01/200912/2009 SELF-PACED 01/200912/2009 13505 13506 13507 13508 MOD PB PRODUCT VERIFICATION 1 (13505) MOD PB PRODUCT VERIFICATION 2 (13506) MOD PB FULFILLMENT (13507) ROTH 401K (13508) 13511 NACO LUNCH 'N LEARN: COACHING (13511) 13513 NACO LUNCH 'N LEARN: CONFLICT MANAGEMENT (13513) 13515 NACO LUNCH 'N LEARN: IMPOSTERS SYNDROME. WHAT IS IT? DO YOU HAVE IT? (13515) 13516 TRANSITION OF COVERAGE (TOC) IMPLEMENTATION 2008 (13516) 13517 STD WKAB REFRESH AND NEW BHU WORKFLOW (13517) 13519 ISO MM ENTERPRISE BILLING SYSTEM SETUP (13519) 13520 PROVIDER SERVICE CENTERS CALL COACH DEVELOPMENT PROGRAM (13520) 13523 ADAM DOS SUMMARY AND TRIANGLES REPORT SE/SW REGIONS 13525 MANAGING YOUR AETNA CAREER (13525) 13526 TSS MORNING SHOW WORKSHOP CONSULTING THE AETNA WAY (13526) 13527 RBCO HMO CLAIMS SPECIALTY TRAINING - DME (13527) 13528 RBCO HMO CLAIMS SPECIALTY TRAINING INFUSION THERAPY (13528) Course Number Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 0 0 NON-ACADEMIC 16 0 0 NON-ACADEMIC 8 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 1 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 0.5 0 0 TOO FEW HOURS 12 0 0 5.5 5.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE TOO FEW HOURS Course Title Delivery Method 13530 RBCO AETNA INDIVIDUAL ADVANTAGE INDIVIDUAL PRODUCT AND ELIGIBILITY TRAINING CLASSROOM 01/200912/2009 24 13531 NACO NATIONAL ACCOUNTS TRADITIONAL OVERVIEW (13531) CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 SELF-PACED 01/200912/2009 SELF-PACED 01/200912/2009 CLASSROOM 01/200912/2009 SELF-PACED 01/200912/2009 SELF-PACED 01/201012/2010 SELF-PACED 01/200912/2009 13532 NACO L&P PROFESSIONALISM WORKSHOP (13532) 13533 2008 BIS LUNCH AND LEARN - THE MEDICAL DISABILITY ADVISOR (13533) 13534 PLANTATION FL, WKAB STD PROCESS AND SYSTEMS TRAINING (13534) 13535 PSC SPECIALIZED GOLDEN HOUR - PWS HOSPITAL COMPARISON TOOL (13535) 13536 RBCO ECHS WORKFLOW TRAINING (13536) 13537 COMPLIANCE TRAINING FOR EXISTING STAFF ALC# 13537 13538 PAR PROVIDER FINAL EXAM MODULE 4 13539 2008 MEDICARE PRODUCTS AND ENHANCEMENTS FUNCTIONAL TRAINING (13539) 13540 RBCO HMO CLAIMS SPECIALTY TRAINING - HOME CARE (13540) 13543 RBCO HOW TO MAKE MEETINGS WORK (13543) SELF-PACED 01/200912/2009 13544 PROVIDER SERVICE CENTER ABH TRANSITION CUSTOMER SERVICE REPRESENTATIVE TRAININGHMO BENEFITS & ELIGIBILITY (W/ASD) (13544) CLASSROOM 01/200912/2009 0 0 0 13545 PROVIDER SERVICE CENTER ABH TRANSITION CUSTOMER SERVICE REPRESENTATIVE TRAININGHMO CLAIMS (W/ASD) (13545) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 2 0 0 0 SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 30 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 13546 SCHALLER ANDERSON 101 13547 INTERPRETATION OF SCM INQUIRY CONTRACTS (13547) 13549 PAR PROVIDER FINAL EXAM MODULE 5 13551 RBCO HMO CLAIMS SPECIALTY TRAINING HOSPITAL INPATIENT (13551) 13552 BUSINESS OBJECTS WEB INTELLIGENCE XI R1/R2:REPORTS DESIGN (13552) Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS 13555 MICROSOFT PROJECT CUSTOM FOR MEDICAL MANAGEMENT CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13556 RETIREE SOLUTIONS TRAINING FOR HRPA UCS AND NA UW RETIREE SMES (PART 1) - 13556 CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13557 RETIREE SOLUTIONS TRAINING FOR HRPA UCS AND NA UW RETIREE SMES (PART 2) - 13557 CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0 0 0 TOO FEW HOURS 13554 VIRTUAL PLAN PROCESSING- ELIGIBILITY (13554) 13558 13561 MEMBER SAFETY CHANGE MANAGEMENT LECTURE SERIES (13561) 13562 NACS LEADING CHANGE (13562) CLASSROOM 01/200912/2009 13563 2008 BIS LUNCH AND LEARN - WHAT COURTS ARE LOOKING FOR FACTUALLY WHEN THEY EVALUATE CLAIMS (13563) CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 13564 SIU WKAB TRAINING (13564) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13565 CRISIS MANAGEMENT AND BUSINESS CONTINUITY TRAINING (13565) SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 3.5 0 0 SELF-PACED 01/200912/2009 3 3 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 13567 COMPENSATION INFORMATION SESSION (13567) 13568 LEAVE OF ABSENCE TRAINING - PLANTATION, FLORIDA (13568) 13570 PAR PROVIDER FINAL EXAM MODULE 3 13571 2008 BIS LUNCH AND LEARN - MENTAL NERVOUS 1/1/08 UPDATE (13571) 13572 AHC-DM CONSUMMATE COMMUNICATOR 13574 DENTAL ILINC TTT PART 1 - INTRODUCTION TO ILINC (13574) 13575 DENTAL ILINC TTT PART 2 - TRAIN BACK (13574) SELF-PACED 01/200912/2009 13576 DENTAL ILINC TTT PART 3 - SOFT SKILLS (13576) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 13577 "MEDICARE INTEGRATION, PRIVATE FEE FOR SERVICE, AND THE MEDICARE MULTI-TOOL - 2008" CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 13578 DENTAL ILINC TTT FOR EXISTING LEARNLINC INSTRUCTORS (13578) SELF-PACED 01/200912/2009 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 13579 SCM CONTRACT TERMINOLOGY (MEDICAL ONLY) (13579) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 13580 RBCO SRC CLAIMS TRAINING : FINANCE DEPARTMENT (13580) CLASSROOM 01/200912/2009 24 0 0 NON-ACADEMIC 13581 WHAT'S NEW - FEBRUARY 2008 ASD TRAINING COMMUNICATION SELF-PACED 01/200912/2009 0.25 0 0 TOO FEW HOURS 13582 RBCO SRC TRAINING: LINE OF SIGHT - GAPS (13582) CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 16 0 0 13583 RBCO SRC APM REFRESHER (13583) 13586 RBCO HMO CLAIMS SPECIALTY TRAINING ANESTHESIA (13586) 13587 ECT (ELECTROCONVULSIVE THERAPY) ALC #13587 CLASSROOM 01/200912/2009 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 13588 INTRODUCTION TO MOTIVATIONAL INTERVIEWING (13588) SELF-PACED 01/201012/2010 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 13590 PROVIDER QUALITY PERFORMANCE PROGRAM (13590) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13612 BUILDING CONSULTATIVE SOLUTIONS - SALES REFRESHER (13612) SELF-PACED 01/200912/2009 4 0 0 NON-ACADEMIC 13613 NACO HMO COB/MOB & STANDARD 100% ALLOWABLE (13613) CLASSROOM 01/200912/2009 37.5 0 0 NON-ACADEMIC 13614 RBCO SRC - LINE OF SIGHT FORWARD GAP REMEDIATION [13614] CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC 13615 OUTBOUND CORRESPONDENCE SYSTEM TEMPLATE AUTOMATION (13615) SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS 13618 RBCO HMO CLAIMS SPECIALTY TRAINING HOSPITAL OUTPATIENT (13618) SELF-PACED 01/200912/2009 12 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 400 0 0 NON-ACADEMIC 13621 BUSINESS OBJECTS XI: UNIVERSE DESIGN (13621) 13625 PROVIDER SERVICE CENTERS THE ENERGY BUS WORKSHOP #1 (13625) 13629 PROVIDER SERVICE CENTERS MYERS BRIGGS TYPE INDICATOR (MBTI) - VIRTUAL (13629) 13630 PSC SPECIALIZED GOLDEN HOUR – MCM ITEMIZED BILL REVIEW - FEBRUARY 2008 (13630) 13631 NACO NATIONAL ACCOUNTS JCA NEW HIRE CBS (13631) Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13635 ACTIVEHEALTH MANAGEMENT INTEGRATION WITH DISABILITY CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13637 BENEFIT VALIDATION TEMPLATE TRAINING (13637) CLASSROOM 01/201012/2010 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 12 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 12 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 9.5 9.5 0.5 INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 60 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 01/200912/2009 1 0 0 NON-ACADEMIC 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 13634 MARRIOTT SPECIAL INTEGRATION PROCESS 13638 CLINICAL PRECEPTOR TRAINING 13639 WEEM FOR ESTIMATES IN PHASE 4 13640 RBCO HMO CLAIMS SPECIALTY TRAINING HEMODIALYSIS (13640) 13641 RBCO HMO CLAIMS SPECIALTY TRAINING RADITATION THERAPY (13641) 13643 PRODUCT STREAMLINING 13645 QUALITY CENTER-MANUAL TEST TRAINING: ADVANCED (13645) 13648 13649 MONDAY MORNING LEADERSHIP ALC# 13648 RBCO MEDICARE ESTIMATION TRAINING (13649) 13650 2008 PDS MONTHLY COMMUNICATION 13651 2/20/2008 DISABILITY MEDICAL GRAND ROUNDS (13651) 13660 NA PSS HMO EC CROSS TRAINING- (13660) 13664 INTERNAL QUALITY REVIEW TOOLS, PTS - MEDICAL OPERATIONS 13668 13672 13673 13674 13675 ALTERNATIVE NETWORK - DENTAL (13668) BEHAVIORAL HEALTH ASSESSMENT (BHA) (13672) DOCUMENTATION FOR CLINICIANS IN STD CLAIMS DM QUALITY REVIEW PROCESS AND TOOLS ARCS PHYSICIAN REVIEW REFERRALS SELF-PACED CLASSROOM/SELFPACED Course Number 13676 Course Title PRODUCTION SUPPORT SERVICE REQUEST WORKBENCH PROCESS REVIEW Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 13679 PAR PROVIDER FINAL EXAM MODULE 6 SELF-PACED 01/200912/2009 13680 PROVIDER SERVICE CENTERS THE ENERGY BUS WORKSHOP #2 (13680) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 24 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 4 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 4 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 12 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1.5 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 13682 DUPLICATE PIN-SKILL ASSESSMENT (13682) 13683 RBCO HMO QPOS CLAIMS TRAINING (13683) 13684 RBCO ACAS STATE COST SHARE MANDATE FOR CSRS (13684) 13686 MEDICARE BILLING & ORACLE REFRESHER 13687 RBCO GRIEVANCE AND APPEALS SYSTEMS TRAINING (13687) 13688 RBCO SMALL GROUP CLAIMS TRAINING (13688) 13689 SE/SW NETWORK STAFF ORIENTATION (13689) 13691 HEALTHWISE KNOWLEDGBASE TRAINING FOR CASE MANAGEMENT 13692 RBCO MEDICARE HOSPICE TRAINING FOR CBSS (13692) 13693 MID-ATLANTIC SOUTH - ORIENTATION IN BLUE BELL 13694 DIMENSIONAL MODELING A TO Z 13698 3/12/2008 DISABILITY BHU GRAND ROUNDS (13698) 13699 RBCO ORAL COMPLAINT AND GRIEVANCE TARGET PROCESS (13699) 13700 RBCO REVIEW OF E.POLICIES (13700) 13701 NON-PARTICIPATING PROVIDER PRECERT PROGRAM (13701) 13712 13714 TIME MANAGEMENT RBCO MEDICARE BILLING ASSIST TRAINING (13714) Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 13715 MEDICARE PART D TRAINING (13715) CLASSROOM 01/200912/2009 3.5 3.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 13723 INTRODUCTION TO PROJECT MANAGEMENT (13723) SELF-PACED 01/201012/2010 1 1 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE 13724 PST HMO ASO WEEKLY UPDATES REVIEW (13724) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 10 10 0.5 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 13725 PST TRAD ASO WEEKLY UPDATES REVIEW (13725) 13727 SRC PROTECTED HEALTH INFORMATION [PHI] (13727) 13728 SRC C S CLAIMS REFRESHER [13728] 13729 PST CLAIMSXTEN TRAINING (13729) SELF-PACED 01/201012/2010 13731 API IN ACTION (13731) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13732 MEDICARE TEAM REFERRALS TO BH TRAINING 13742 AIM PERFORMANCE SUITE (13742) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 13743 MED OP INTERNAL QUALITY REVIEW REVISED TOOLS - 13743 CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC 13744 2008 BIS LUNCH AND LEARN - 2008 ROLES AND RESPONSIBILITIES OF A VRC & WHAT MAKES A GOOD REFERRAL (13744) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13745 RBCO OUTBOUND CORRESPONDENCE TOOL OBC (13745) CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13746 AEXCEL 101 MID-ATLANTIC REGIONAL 2008 13750 MEDICARE PATIENT MANAGEMENT NEW HIRE TRAINING (13750) 13751 LTD BENEFIT ENGINE (13751) 13752 MEDICARE PATIENT MANAGEMENT TRANSFER TRAINING 13753 CONSUMER PORTAL TRAINING WEBINAR (13753) SELF-PACED 01/201012/2010 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 13754 SRC ELECTRONIC CORRESPONDENCE HANDLING SYSTEM TRAINING [ECHS] (13754) CLASSROOM 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 13756 RBCO SUMMARY BILLING - REFRESHER TRAINING (13756) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC Course Number 13757 Course Title PSS UNIVERSITY - HIGH QUALITY & ACCURACY (13757) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC 13760 FLOW CONTROL FOR ATV 13765 RBCO AETNA STRATEGIC DESKTOP (ASD) DOCUMENTATION TRAINING (13765) CLASSROOM 01/201012/2010 3 0 0 NON-ACADEMIC 13766 RBCO - NATIONAL ACCOUNTS NEW HIRE PFFS CSR (13766) CLASSROOM 01/201012/2010 520 0 0 NON-ACADEMIC 13770 PSS UNIVERSITY - CONSULTATIVE & PROFESSIONAL SERVICES AND TIMELY DELIVERY (13770) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 320 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 3 0 0 NON-ACADEMIC 13771 EVIDENCE OF INSURABILTY REFRESHER TRAINING 13772 PPI PRECERT REFRESHER TRAINING 2008 (13772) 13773 RBCO NEW HIRE HMO SPECIALTY CLAIMS TRAINING (13773) 13775 NA PSS- PCC REFRESHER AND NEW POLICY TRAINING- (13775) 13777 COMPLIANCE POLICY AND PROTOCOL CLINIC ALC #13777 13778 1ST QUARTER 2008 PHL TRAINING TBT SESSION (13778) 13779 AHC DM REFRESHER CLASS FOR NURSES SPRING 2008 13780 AHC DM REFRESHER CLASS FOR CMA SPRING 2008 13792 RBCO RETIREE MARKET AETNA INC TRAINING FOR CSRS (13792) 13800 SOUTHEAST REGIONAL SALES CONFERENCE - MM PARTICIPANTS 2008 (13800) CLASSROOM 01/200912/2009 16 0 0 NON-ACADEMIC 13803 SOUTHWEST REGIONAL SALES CONFERENCE - MM PARTICIPANTS 2008 (13803) CLASSROOM 01/200912/2009 16 0 0 NON-ACADEMIC 13804 PROVIDER SERVICE CENTER SRC TRANSITION CUSTOMER SERVICE REPRESENTATIVE TRAININGHMO BENEFITS & ELIGIBILITY (W/ASD) (13804) CLASSROOM/SELFPACED 01/200912/2009 0 0 0 TOO FEW HOURS 13805 PROVIDER SERVICE CENTER SRC TRANSITION CUSTOMER SERVICE REPRESENTATIVE TRAININGHMO CLAIMS (W/ASD) (13805) CLASSROOM/SELFPACED 01/200912/2009 0 0 0 TOO FEW HOURS 13807 PSC SPECIALIZED GOLDEN HOUR – INTEGRATED DELIVERY SYSTEMS (IDS) (13807) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS Course Number Course Title 13808 BUSINESS OBJECTS WEB INTELLIGENCE XI: ADVANCED REPORT DESIGN (13808) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 13809 UPDATED FACILITY CREDENTIALING E2E PROCESS (13809) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13810 ASM WEST REGIONAL CONFERENCE - 2008 (13810) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13811 ASM NORTH CENTRAL REGIONAL CONFERENCE 2008 (13811) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 30 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 11 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC 13812 TRANSFORMING HEALTH CARE IN AMERICA 13813 2008 EOI REFRESHER TRAINING 13814 WEST REGION DELEGATED CLAIM DETERMINATION WORKFLOW (13814) 13815 NASS GROUP INSURANCE TRAINING (13815) 13816 NACO HMO COB 100% ALLOWABLE METHOD (13816) 13817 NASS GROUP INSURANCE WORKABILITY TRAINING (13817) 13818 NACO HMO COB MAINTENANCE OF BENEFITS METHOD (13818) 13819 SMALL GROUP UNDERWRITING INCENTIVE PROGRAM (13819) 13819 SMALL GROUP UNDERWRITING INCENTIVE PROGRAM (13819) 13821 INTRODUCTION TO BUSINESS PROCESS MANAGEMENT (13821) 13822 INTRODUCTION TO BUSINESS ARCHITECTURE 13824 WKAB INTAKE ANALYST TRAINING (13824) 13827 AETNA GLOBAL BENEFITS (AGB)- JUNE 2008 SALES CONFERENCE-(13827) 13828 IMPLEMENTATION OF ENHANCED AEXCEL PHYSICIAN RECONSIDERATION PROCESS 13829 WEST REGION RATE INFORMATION TRACKING TOOL (RITT) REFRESHER SESSION - 13829 13830 PET (PLAN ESTIMATOR TOOL) REFRESHER TRAINING (13830) Course Number 13831 Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS Course Title Delivery Method LTD NEW HIRE TRAINING - TAMPA COURSE #13831 CLASSROOM 01/200912/2009 0 13832 LTD NEW HIRE TRAINING - TAMPA CLASSROOM 01/200912/2009 13833 LTD ANALYST NEW HIRE TRAINING - TAMPA CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 13834 TSS PASSPORT TO HEALTH (13834) 13835 CS - DENTAL ADVANTAGE INDIVIDUAL PLAN ILT (13835) CLASSROOM 01/201012/2010 13836 HIGH PERFORMING AND FUNCTIONING TEAMS FOR PDS CLASSROOM 01/200912/2009 6 6 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 13837 MEDICARE CONTRACTING STRATEGY AND MEDICARE ADVANTAGE COLLABORATION MODELS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13838 (WU522) IBM WEBSPHERE SERVICE REGISTRY AND REPOSITORY FOR ADMINISTRATORS - (13838) CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 13840 NACO EXCEL FOUNDATION SKILLS FOR NACO TRADITIONAL PLAN SET-UP (13840) CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 16 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 01/200912/2009 0.5 0 0 TOO FEW HOURS 01/200912/2009 0 0 0 TOO FEW HOURS 13841 ASC RENEWAL PACKAGE TRAINING (13841) 13843 BUSINESS OPERATIONS L&P PERFORMANCE CONSULTING/INSTRUCTIONAL DESIGN 13844 13845 13848 *LTD WORKABILITY REFREH TRAINING CATS LETTER SELECTION (13845) RBCO - THE HOUSE THAT AETNA BUILT SELF-PACED CLASSROOM/SELFPACED 13849 AIS MID-YEAR TOOL DEMO WEBCAST (13849) CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 13850 FIT MEDICARE UNDERWRITING ANALYST TRAINING (13850) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13852 NACO ALOT HUMAN RESOURCES: TIME AWAY FROM WORK (#13852) CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 13853 NACO ALOT HUMAN RESOURCES: PERFORMANCE MANAGEMENT (#13853) CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 13854 NACO ALOT HUMAN RESOURCES: CIVIL TREATMENT FOR MANAGERS DISCUSSION (#13854) CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE Course Number Course Title 13856 PROVIDER SERVICE CENTERS THE ENERGY BUS WORKSHOP #3 (#13856) 13857 PSC TRADITIONAL CLAIMS REFRESHER TRAINING VIRTUAL (13857) 13858 PSC HMO CLAIMS REFRESHER TRAINING - VIRTUAL (13858) 13859 ASD TRAINING FOR PDS BACK-UP WITHHOLD EMPLOYEES (13859) 13860 NACO TRAD HOSPITAL TRAINING (13860) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 01/200912/2009 0 0 0 TOO FEW HOURS 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 40 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS CLASSROOM CLASSROOM/SELFPACED 13861 BEGINNERS GUIDE TO INVESTMENT BASICS 13862 PROVIDER SERVICE CENTERS PST CLAIM COACH DEVELOPMENT PROGRAM (13862) CLASSROOM 01/200912/2009 13864 PROVIDER SERVICE CENTERS IM AND OUTLOOK PRECEPTOR TRAINING (#13864) CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 13867 RETIREE MARKET AETNA STRATEGIC DESKTOP (ASD) CSR-SC FULL USER TRAINING [MEMBER VIEW] (13867) CLASSROOM/SELFPACED 01/201012/2010 32 0 0 TOO FEW HOURS 13868 ACCOUNTING PACKAGE TOOL TRAINING (13868) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 13869 RETIREE MARKET RBCO AETNA STRATEGIC DESKTOP CSR-SC TRAINING (MEMBER VIEW) PHASE II (13869) CLASSROOM 01/201012/2010 40 0 0 NON-ACADEMIC 13871 CLEARCASE UCM PCB (FOR NON-DEVELOPERS & MAINFRAME DEVELOPERS) USING THE CLEARCASE REMOTE CLIENT (13871) CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 13872 EMPLOYEE SURVEY ACTION PLAN REPORTING (13872) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 13873 DOCFIND AND AETNA NAVIGATOR TUTORIAL (13873) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 13874 INTRO TO CLEARCASE UCM FOR DEVELOPERS (WINDOWS) USING THE CLEARCASE REMOTE CLIENT (CCRC)(13874) CLASSROOM 01/201012/2010 16 16 1 INTERDISCIPLINARY/ ELECTIVE 13888 MM INTEGRATION THROUGH A CONSULTATIVE LENS (13888) CLASSROOM 01/200912/2009 8 8 0.5 INTERDISCIPLINARY/ ELECTIVE 13891 CELEBREX PRECERT REFRESHER TRAINING 2008 CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 6.5 0 0 NON-ACADEMIC 13892 SRM REFRESHER TRAINING (13892) Course Number Course Title 13893 SRM COMPREHENSIVE TRAINING (13893) 13897 TREATMENT OPTIONS FOR SCHIZOPHRENIA AND BIPOLAR DISORDERS - 13897 Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 10 0 0 CLASSROOM 01/200912/2009 2 2 COMBINABLE NON-ACADEMIC PHYSICAL BIOLOGICAL SCIENCE 10 0 0 NON-ACADEMIC 13898 REFRESHER DMO TRAINING CLASSROOM 01/200912/2009 13899 DENTAL CLAIM PROCESSING CROSS-TRAINING FOR DENTAL CUSTOMER SERVICE STAFF (13899) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13902 MM ISO HEALTH NETWORK OPTION FOR PLAN SETUP (13902) SELF-PACED 01/201012/2010 48 0 0 NON-ACADEMIC 13905 TESTING FOR NONPARTICIPATING PRACTITIONERS AUTHORIZED AS IN-NETWORK (COURSE UPDATES)#13905 SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 6.5 0 0 SELF-PACED 01/201012/2010 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13907 LEAVE OF ABSENCE TRAINING -TAMPA (13907) 13909 FLEX 2: DEVELOPING RICH CLIENT APPLICATIONS 13911 ASM UNDERWRITING PROJECTION MODEL--PHASE 1 (13911) 13912 RBCO VENDOR PRE-EXISTING CONDITION (PXC) TRAINING (13912) 13913 2008 LATE CLAIM INTEREST/PENALTY AND PSA DENTAL REFRESHER - 13913 13914 13915 INTRODUCTION TO MICROSOFT PROJECT (#13914) BH E.POLICIES TRAINING ALC #13915 13916 AGB CSR NEW HIRE - SEATTLE 13917 TCN LUNCH & LEARN WORKSHOP - MAINTAINING A HEALTHY WORK/LIFE BALANCE (13917) SELF-PACED 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 13918 AETNA WELLNESS COUNSELING ACTIVITY REPORT (13918) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13920 MEDICARE TOOL TRAINING (13920) CLASSROOM 01/201012/2010 7 7 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 13921 AHC DM PTS REFRESHER TRAINING FOR ACTIVE ADVICE CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC 13922 NA PSS- PRODUCT CONSULTANT CONVERSION TRAINING (13922) SELF-PACED 01/200912/2009 40 0 0 NON-ACADEMIC Course Number 13943 13944 Course Title WELLNESS BIOMETRIC SCREENING HEWITT ELIGIBILITY FILE (13944) 13945 CONTRACT RETRIEVAL PROCESS (13945) 13946 HEALTHY LIFESTYLE COACHING - QUESTION & ANSWER SESSION Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 01/200912/2009 0 0 0 TOO FEW HOURS 01/200912/2009 20 0 0 NON-ACADEMIC 13951 COMPLIANCE CLINIC ALC #13951 13952 PM DU AETNA BEHAVIORAL HEALTH/MED PSYCH PROGRAM (13952) 13953 NACO TRAD MC TO OC PROCESSOR TRAINING (13953) 13957 THE NEW AETNA CUSTOMER CENTER - SEE. TOUCH. LEARN. - GENERAL REGISTRATION (13957) CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 13958 THE NEW AETNA CUSTOMER CENTER - SEE. TOUCH. LEARN. - FROM MIDDLETOWN (VIA BUS) (13958) CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 13959 THE NEW AETNA CUSTOMER CENTER - SEE. TOUCH. LEARN. - FROM WINDSOR (VIA BUS) (13959) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 13960 WHAT'S NEW IN ASD - MAY RELEASE TRAINING COMMUNICATION (13960) SELF-PACED 01/200912/2009 0.15 0 0 TOO FEW HOURS 13961 NACO - NEW HIRE PSL ORIENTATION SHARPENING THE PSL PERSPECTIVE (13961) CLASSROOM 01/200912/2009 25 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC 13962 13963 ORTHODONTIC CLAIM PROCESSING ET RIDERS Q&A SESSION 13967 CS - DENTAL ADVANTAGE INDIVIDUAL TBT (13967) 13970 NACO HMO CLAIM REFRESHER TRAINING SERVICE CODE & RATE INQUIRY (13970) 13971 NACO HMO CLAIMS REFRESHER TRAINING EPDB (13971) 13972 NACO HMO CLAIM REFRESHER TRAINING ELECTRONIC WORKFLOW MANAGEMENT (13972) 13975 NACO HMO CLAIM REFRESHER TRAINING ETUMS(13975) CLASSROOM CLASSROOM/SELFPACED Course Number Course Title 13976 NACO HMO CLAIMS REFRESHER TRAINING COB CLAIMS INTERPRETATION (13976) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC 13977 NACO HMO CLAIM REFRESHER TRAINING AETNA STANDARD TABLE (13977) CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 13978 NACO TRADITIONAL CSR REFRESHER TRAINING BOILERPLATE PROFESSIONAL COMPONENT (13978) CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC 13979 NACO TRADITIONAL CSR REFRESHER TRAINING AETNA STANDARD TABLE(13979) CLASSROOM 01/200912/2009 2.5 0 0 13980 ASSESSMENT & TREATMENT OF TRAUMA-RELATED DISORDERS ALC #13980 CLASSROOM 01/200912/2009 2.5 2.5 COMBINABLE NON-ACADEMIC PHYSICAL BIOLOGICAL SCIENCE 13982 NACO TRADITIONAL CSR REFRESHER TRAINING ELECTRONIC WORKFLOW MANAGER (13982) CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC 13984 NACO TRADITIONAL CSR REFRESHER TRAINING HOSPITAL STRATEGIC CONTRACT MANAGER (13984) CLASSROOM 01/200912/2009 3.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 CLASSROOM 01/200912/2009 6.5 6.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC 13985 NACO REWORK REFRESHER (13985) 13986 RBCO VENDOR KANA PRE-EXISTING CONDITION (PXC) TRAINING - (13986) 050508 DR 13988 NACO PE/RS NEW ACCOUNT POWER TOOL TRAINING (13988) 13989 AQC SME TRAINING (13989) 13991 INTEGRATED HEALTH SOLUTION (IHS) - ASM UNDERWRITING AND SALES SUPPORT (13991) 13993 ENGAGEMENT SOLUTIONS INCENTIVES 13994 MEDICAL RELATED PRODUCTS CUSTOMER OPERATIONS INTRODUCTION (13994) 14000 STD DISABILTY CONTRACT TRAINING - TAMPA (14000) 14001 ASM DENTAL PADU TRAINING (14001) 14003 MEDICARE MULTI TOOL TRAINING (14003) 14004 NEW HIRE CSR ON DISABILITY LEGACY SYSTEMS (14004) 14006 AETNA HEALTH CONNECTIONS - DM - NUTRITIONAL ASSESSMENT Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 14007 MEDICARE MULTI TOOL CONDENSED TRAINING (14007) CLASSROOM 01/200912/2009 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14008 LTD CONTRACT TRAINING (14008) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 14010 CONSUMER CENTRIC SERVICE - MODULE 1-14010 (DISABILITY/GROUP INSURANCE ONLY) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 14011 CONSUMER CENTRIC SERVICE - MODULE 2 -14011 (DISABILITY/GROUP INSURANCE ONLY) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 14012 CONSUMER CENTRIC SERVICE - MODULE 3 - 14012 (DISABILITY/GROUP INSURANCE ONLY) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 16 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 14013 SINGLE CASE CONTRACTING UNIT - SCCU (#14013) 14014 PSC SPECIALIZED GOLDEN HOUR MAY 2008 CLAIMS XTEN (14014) 14015 14016 RBCO PRE-EXISTING TRAINING - HMO (14015) SRC EPOLICIES TRAINING [14016] 14017 PROFESSIONAL CHECKBOOK - SE/SW REGIONS 14021 AMBULATORY CASE REVIEW MEDICAL OPERATIONS (14021) 14036 RBCO HMO BIG 4 TRAINING (14036) 14038 PM DU COST SAVINGS REFRESHER (14038) 14039 RBCO SERVICE FEE AND STOP LOSS BILLING (14039) 14040 TEST - SUMMARY BILLING 14043 2008 SCHALLER ANDERSON 401(K) FINANCIAL EDUCATION (14043) 14047 14051 SPEEDREADING PEOPLE (14047) APPEAL LEGACY SYSTEM TRAINING 14052 PERSONAL FINANCIAL BASICS WEBCAST (14052) 14055 UNDERWRITING PROJECTION MODEL--PHASE 4 (14055) Course Number Course Title 14056 THE NATIONAL PROVIDER SKILL ASSESSMENT TEST (14056) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 14057 BANK OF AMERICA PRODUCTS PROGRAMS AND BENEFIT OVERVIEW (14057) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 14058 AETNA STRATEGIC DESKTOP (ASD) DISEASE MANAGEMENT TRAIN THE TRAINER 14058 CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 14060 BEHAVIORAL HEALTH REFERRAL PROGRAM FOR AHC-DM CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 14061 SERVICECENTER FOR LEVEL 3 - BUSINESS BUILD (14061) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 14066 EZLINK ENROLLMENT AND ACCOUNT RECONCILIATION (14066) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 8 0 0 CLASSROOM 01/200912/2009 8 8 *0.5 NON-ACADEMIC *INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1.5 0 0 SELF-PACED 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 72 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 40 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 14076 CSR DENTAL TRAINING 14077 HR PROJECT MANAGEMENT (14077) 14078 UNDERWRITING PROJECTION MODEL -- PHASE 2 (14078) 14079 UPDATING DATA MIGRATOR TASK IN WKAB (14079) 14082 MASSACHUSETTS MINIMUM CREDITABLE COVERAGE TOOL TRAINING (14082) 14090 BEHAVIORAL HEALTH (BH) OVERVIEW (14090) 14092 NACO HMO HOSPITAL OUTPATIENT PROCESSING(14092) 14094 14099 BRANDON TESTING (14094) NACO JCA CONVERSION (14099) 14103 RICH PECK TESTING ENVIRONMENT (14103) 14104 RBCO CCI FOR HEALTH NETWORK DRAFTING (14104) 14105 AETNA DATA MODEL NAMING & DEFINITION STANDARDS 14106 BUSINESS OBJECTS XI R1/R2: ADVANCED UNIVERSE DESIGN (14106) 14107 BUSINESSOBJECTS DASHBOARD MANAGER XI RI/R2 DESIGNING DASHBOARDS Course Number Course Title 14108 BUSINESSOBJECTS PERFORMANCE MANAGER XI RI/R2: MEASURING PERFORMANCE 14110 FINANCIAL MANAGEMENT: FINANCIAL PLANNING AND FORECASTING (14110) 14112 EXCELLENCE IN SERVICE: FUNDAMENTALS FOR EMPLOYEES (14112) 14113 Delivery Method Course Course Applicable Year Length Hours CLASSROOM 01/200912/2009 SELF-PACED 01/201012/2010 2 SELF-PACED 01/201012/2010 EXCELLENCE IN SERVICE: SOLVING CUSTOMER PROBLEMS (14113) SELF-PACED 14114 TIME MANAGEMENT: DEVELOPING A TIME MANAGEMENT PLAN (14114) 14117 RBCO INDIVIDUAL ADVANTAGE RETENTION TRAINING (14117) 14118 RBCO MEDICARE CSR CLAIMS REFRESHER TRAINING (14118) 14119 EPDB ERA/EFT TRAINING - 14119 14120 STRATEGIC CONTRACT/NAP REFRESHER TRAINING ALC #14120 Credits Recommended University of Phoenix Equivalency 0 TOO FEW HOURS 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 14 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 16 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 24 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 0 0 14124 COACHING SKILLS WORKSHOP (14124) CLASSROOM 01/200912/2009 14129 OPIOID ADDICTION: SCREENING, IDENTIFYING, BRIEF INTERVENTION AND TREATMENT ALC #14129 CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14130 CONFLICT MANAGEMENT & CUSTOMER SERVICE EXCELLENCE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 14132 HIPAA- OPERATIONS (14132) 14133 SRC NEW ELIGIBILITY FILE HANDING SYSTEM (14133) 14134 SRC IMPLEMENTATION TRAINING [14134] CLASSROOM 01/201012/2010 14135 AETNA HEALTHFUND® HEALTH REIMBURSEMENT ARRANGEMENT (HRA) (14135) (REPLACES AETNA HEALTHFUND (5042)) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 14136 SRC ADJUDICATION TRAINING - NEW RECEIVE DATE POLICY [14136] CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 2 2 COMBINABLE SCIENCE TECHNOLOGY SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 14137 INTRODUCTION TO XML (14137) 14138 RBCO TRADITIONAL CSR TO CBS CONVERSION TRAINING (14138) Course Number Course Title 14141 ASO RB REMITTANCE REQUEST 14142 CLINICAL CLAIM REVIEW (CCR) EMERGENCY ROOM ETUMS EVENTS - (14142) 14143 SUPPLIER BOOK OF RECORD TRAINING 14144 RHA INFORMATION SESSION (14144) 14147 CONSULTATIVE SOLUTIONS - AETINFO (BROAD AUDIENCE) (14147) 14148 CONSULTATIVE SOLUTIONS - CREATIVE SERVICES (14148) 14149 RBCO MEDICARE CONSULTATIVE SKILLS WORKSHOP (14149) 14151 WORKABILITY LETTERS (14151) 14152 NACO MEDICARE PFFS COB TRAINING (14152) 14154 RBCO PSS TRAINING ALERT: KEYING EMAIL ADDRESS IN MID (14154) 14155 6/18/08 DISABILITY BHU GRAND ROUNDS (14155) 14156 AETNA TOTAL CLINICAL VIEW (ATV) REFRESHER FOR DISABILITY STAFF 14157 APPLICATION ENABLING FRAMEWORK (AEFW) FOR JAVA (VERSION 2.0) (14157) 14158 APMCAS PRECERT REFRESHER TRAINING 2008 14159 RBCO: INDIVIDUAL PRODUCTS "DAY IN THE LIFE" (14159) 14159 RBCO: INDIVIDUAL PRODUCTS "DAY IN THE LIFE" (14159) 14160 RBCO VENDOR MEDICARE HMO/PPO CLAIMS TRAINING 14161 PROVIDER SERVICE CENTERS THE ENERGY BUS WORKSHOP #5 (#14161) 14162 WHAT TO KNOW BEFORE YOU START A PROJECT (#14162) 14163 PDP PRICING TOOL - HANDS ON (14163) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 32 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 01/200912/2009 16 16 1 SCIENCE TECHNOLOGY 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 6 0 0 NON-ACADEMIC CLASSROOM CLASSROOM/SELFPACED Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC 14166 2008 COMPOUND POLICIES & PROCEDURES MODULE (14166) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 14167 LEADING AETNA'S STRATEGY FOR GROWTH (14167) CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 14168 TRAINING 101.2: AN INTRODUCTION TO CUSTOMIZING YOUR COACHING APPROACH TO MEET THE LEARNER'S NEEDS CLASSROOM 01/200912/2009 6 6 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14169 DOMESTIC VIOLENCE ALC #14169 CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14170 JUNE WKAB EFFICIENCES TRAINING CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 14164 PDP PRICING TOOL (14164) 14175 NACO - THE EDI PROCESS (14175) 14177 SE/SW PROFESSIONAL CHECKBOOKS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 14178 AETNA STRATEGIC DESK TOP FOR DISEASE MANAGEMENT CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 14179 BIS TRAINING SHAREPOINT SITE - (14179) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 14181 STRATEGIC CONTRACT MANAGER (SCM): HOSPITAL RATE WIZARD - MIDATLANTIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 3.5 3.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14182 SBIRT AND MAT TRAINING ALC #14182 14183 RBCO RETIREE MARKET AETNA INC TRAINING FOR CSRS (14183) 14185 NACO WEEKLY SCORECARD TRAINING (14185) 14188 DRIVING AND EXECUTING STRATEGY (14188) 14190 ARXHD MEMBER ENROLLMENT APPLICATION (MEA) TRAINING (14190) 14192 MANAGE TEAM MEMBERS TOOL 14193 RATIONAL REQUISITEPRO WEB (14193) 14198 2008 BIS LUNCH AND LEARN- ASSESSING FUNCTIONALITY 14200 PRIVACY AND SECURITY TRAINING (14200) 1 1 Course Number Course Title 14201 RBCO CALIFORNIA MEDICARE IPA RISK & DELEGATION TRAINING (14201) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 14205 ORDER ENTRY ENHANCEMENT TRAINING -JULY RELEASE (14205) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 14206 RX ENTRY ENHANCEMENT TRAINING -JULY RELEASE (14206) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 14210 THE COMPLEXITY OF EATING DISORDERS: A COMPREHENSIVE OVERVIEW ALC #14210 SELF-PACED 01/200912/2009 2 14211 CONSUMER CENTRIC SERVICE - CONSULTATIVE TRAINING (14211) SELF-PACED 01/201012/2010 0 CLASSROOM 01/200912/2009 2.5 14212 NACO FEDS CONSULTATIVE TRAINING (14212) MORE INFORMATION 0 TOO FEW HOURS 2.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0 0 0 TOO FEW HOURS 0 14214 SRC COMPLAINTS AND APPEALS [14214] CLASSROOM 01/201012/2010 14215 STRATEGIC CONTRACT MANAGER (SCM) HOSPITAL RATE WIZARD: NORTHEAST REGION (14215) CLASSROOM 01/200912/2009 16 0 0 14218 TRAINING 101 - AN INTRODUCTION TO FACILITATION AND DELIVERY SKILLS CLASSROOM 01/200912/2009 18 18 1 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 14219 PROVIDER SERVICE CENTERS THE ENERGY BUS WORKSHOP #6 (#14219) 01/200912/2009 0 0 0 TOO FEW HOURS 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 12 12 0.5 SCIENCE TECHNOLOGY CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 COMBINABLE PHYSICAL BIOLOGICAL SCIENCE 14220 APMCAS SYSTEM BASICS 14224 HCIC NATIONAL REPORTS AND TOOLS TRAINING 14237 AUGUST 2008 DENTAL WEEKLY DRILL ROLLOUTS (14237) 14238 SUMTOTAL 7.6 ADMIN TRAINING (14238) 14239 DB2 APPLICATION PROGRAMMING CHOICES (TDM SPONSORED) 14240 DB2 9.5 TRANSITION & DPF PERFORMANCE TUNING 14241 NACO REWORK TRAINING (14241) 14242 OUTBOUND CORRESPONDENCE (OBC) BEGINNING RIGHT (014242) 14247 MONDAY MORNING LEADERSHIP (ASM) 14248 PM DU PACEMAKER FOR PAIN: GOALS OF SPINAL CORD STIMULATION (14248) CLASSROOM CLASSROOM/SELFPACED 1 1 Course Number 14249 Course Title RBCO MACROS (14249) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 14250 ATV FOR NON-CLINICAL DISABILITY STAFF (14250) CLASSROOM 01/201012/2010 14256 LTD EVIDENCE OF INSURABILITY (EOI) - COURSE NUMBER 14256 CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14261 HR ANALYTICS (14261) CLASSROOM 01/200912/2009 8 8 0.5 INTERDISCIPLINARY/ ELECTIVE 14262 HIPAA AS&P USES AND DISCLOSURES (BEHAVIORAL HEALTH) #14262 SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14265 APM PHL 2ND QUARTER TRAINING MODULE (14265) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 14268 2008 BIS LUNCH AND LEARN - ROLE OF VRC IN TEST CHANGE/TRANSITION REVIEW CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 3.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 3.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 14 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC 01/201012/2010 0 0 0 TOO FEW HOURS 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 01/200912/2009 2 0 0 NON-ACADEMIC 01/200912/2009 1.5 0 0 NON-ACADEMIC 01/200912/2009 0 0 0 TOO FEW HOURS 14270 PARITY REFRESHER TRAINING 2008 ALC 14270 14272 NACO PERSONAL LEADERSHIP SERIES - HIGH POINT (#14272) 14273 NACO LEADING OTHERS SERIES - HIGH POINT (#14273) 14275 NACO CONCIERGE SERVICE LEADERSHIP TRAINING (#14275) 14279 14280 14281 14282 14284 14285 HR CONSULTING (14279) ASM ALIC RE-WRITE 14280 BANK OF AMERICA AVA EXPERIENCE (14281) ZYVOX REFRESHER TRAINING 2008 ASD CALL OPENING (14284) NACO PSL CCI REVIEW PROCESS (14285) 14287 NACO PCC PLAN REVIEW AUDIT PROCESS (14287) 14288 MEDICARE ADVANTAGE PFFS - RATING TOOLS & WORKFLOWS 14288 14289 WKAB NAVIGATION - PARALEGALS SELF-PACED CLASSROOM/SELFPACED CLASSROOM CLASSROOM/SELFPACED CLASSROOM Course Number Course Title 14290 HEALTH NETWORK OVERVIEW - (FOR ASM UW/SS AND SALES) - 14290 14295 RETIREE MARKETS CLIENT SERVICE COORDINATOR 14295 14296 RBCO VERINT TRAIN THE TRAINER (14296) 14298 MEDICARE BEHAVIORAL HEALTH PFFS 14299 RB PSS REFRESHER AND NEW POLICY TRAINING14299 14300 RBCO ISO REFRESHER AND NEW POLICY TRAINING (14300) 14301 CUSTOMER SERVICE TRAINING (CSR) 4TH FLOOR TRAINING ROOM 14302 WHAT'S NEW IN ASD - SEPTEMBER RELEASE TRAINING COMMUNICATION(14302) 14303 DEMONSTRATING VALUE SCORECARD TUTORIAL (#14303) 14309 RBCO MEDICARE ~ CALIFORNIA IPA LESSON 1 (14309) 14310 RBCO MEDICARE ~ CALIFORNIA IPA LESSON 2 (14310) 14311 RBCO MEDICARE ~ CALIFORNIA IPA LESSON 4 (14311) 14312 RBCO MEDICARE ~ CALIFORNIA IPA LESSON 5 (14312) 14313 RBCO MEDICARE ~ CALIFORNIA IPA LESSON 6 (14313) 14314 RBCO MEDICARE ~ CALIFORNIA IPA LESSON 7 (14314) 14315 RBCO MEDICARE ~ CALIFORNIA IPA LESSON 8 (14315) 14316 14317 14318 14319 NACO HMO CSR TO CBS TRAINING (14316) MOTIVATIONAL INTERVIEWING PHASE II ASO L&P: TESTLINC (14318) ASO L&P: ILINC POWERBOARDS (14319) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 01/200912/2009 0 0 0 TOO FEW HOURS 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.25 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED CLASSROOM/SELFPACED Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 14320 ASO L&P: ILINC ICEBREAKERS (14320) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14321 ASO L&P: ILINC CREATING A NEW ACTIVITY (14321) SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14322 ASO L&P: ILINC FEEDBACK TOOL (14322) SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14323 ASO L&P: ILINC BREAKOUT GROUPS (14323) SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14324 ASO L&P: ILINC APPSHARE (14324) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14325 ASO L&P: ILINC INSTRUCTOR GLIMPSE (14325) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14328 RBCO: PSS T.R.A.I.N - AETNA BODYGUARD PLANS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 14329 SKILLS INVENTORY BROWN BAG (14329) 14330 VB 2008 DIFFERENCES 14331 CS - AETNA GOLDEN MEDICARE PRODUCT MASTERY ASSESSMENT (14331) 14332 CS - AETNA GOLDEN CHOICE PRODUCT MASTERY ASSESSMENT (14332) 14338 RBCO TEXAS DUAL ELIGIBLE COORDINATING PROGRAM 14339 NACO BANK OF AMERICA SPIRIT TRAINING (14339) 14340 PRE-EXISTING CONDITIONS & INVESTIGATIONS 14341 MED QUERY INSTALLATION GUIDELINES-ASM 14341 14343 14344 MRPCO LEADERSHIP COMPETENCIES (14343) ABH MEDICARE ADVANTAGE (14344) 14345 CONFIGURED ID 101 (14345) 14347 LINE OF SIGHT MORNING SHOW HEALTH CARE REFORM IN AMERICA (14347) 14348 PSC SPECIALIZED GOLDEN HOUR - NAVINET CSR TRAINING (14348) Course Number Course Title 14349 RBCO EOS PC 14357 WRITING CONVERSATIONALLY/CONCISE WRITING SESSION 1 (14357) 14360 HIDDEN DREAMWEAVER FEATURES SESSION 1 (14360) 14364 DEMO GOOD STORYBOARDS SESSION 1 (14364) 14365 WRITING CONVERSATIONALLY/CONCISE WRITING SESSION 2 (14365) Delivery Method Course Course Applicable Year Length Hours CLASSROOM 01/200912/2009 SELF-PACED 01/201012/2010 1.5 SELF-PACED 01/200912/2009 SELF-PACED Credits Recommended University of Phoenix Equivalency 0 TOO FEW HOURS 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 01/200912/2009 1 0 0 SELF-PACED 01/200912/2009 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0 0 14367 ANALYZE A TRAINING GAP (14367) SELF-PACED 01/200912/2009 14369 HIDDEN DREAMWEAVER FEATURES SESSION 2 (14369) SELF-PACED 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14370 4-DOOR APPROACH TEMPLATE (14370) SELF-PACED 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14371 DEMO GOOD STORYBOARDS SESSION 2 (14371) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 14372 FILLING CONTENT AREA WITH GRAPHIC AND MULTIMEDIA (TECHNIQUES)/TYPOGRAPHY AND PLACEMENTS OF ELEMENTS ON PAGE SESSION 1 (14372) SELF-PACED 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14374 RESOURCES OF GAMES (14374) SELF-PACED 01/200912/2009 1.5 0 0 SELF-PACED 01/200912/2009 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14375 WHY CERTAIN COURSES SCORE HIGH (14375) 14376 OPTIMIZING IN FLASH (14376) SELF-PACED 01/200912/2009 14377 PROPER USE OF CC TEXT (14377) SELF-PACED 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14378 WRITING FOR LEARNING STRATEGIES AND LEARANING STYLES SESSION 1 (14378) SELF-PACED 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14383 XML OVERVIEW (14383) SELF-PACED 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14384 DENTAL ASD REFRESHER (14384) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 14386 WRITING FOR LEARNING STRATEGIES AND LEARNING STYLES SESSION 2 (14386) SELF-PACED 01/200912/2009 2 2 COMBINABLE COMMUNICATION ARTS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 14387 CMS (CREATING A VIGNETTE IN CMS) (14387) Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 14391 STRATEGIC COACHING (14391) CLASSROOM 01/201012/2010 8 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14392 OPEN ENROLLMENT TRAINING FORUM CALLS 2008 (14392) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 14393 DISABILITY MEDICAL GRAND ROUNDS 3RD QUARTER 2008 CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.25 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 1 0 0 NON-ACADEMIC TOO FEW HOURS 14394 VERIFYING BOARD CERTIFICATION IN EPC (14394) 14395 BANK OF AMERICA - NAVIGATOR INTEGRATION (14395) 14396 2008 MEDICARE EOB (14396) SELF-PACED 01/201012/2010 14397 RBCO TRADITIONAL HOSPITAL CONTRACT REVIEW/APPLICATION REFRESHER TRAINING (14397) SELF-PACED 01/200912/2009 0 0 0 CLASSROOM 01/200912/2009 16 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 2 COMBINABLE PHYSICAL BIOLOGICAL SCIENCE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC 14398 MM DENTAL TRAINING FOR GI AE'S- 14398 14401 PSYCHOSOCIAL ISSUES IN CANCER CARE 14402 CREATING AND DEVELOPING MEMORABLE PRESENTATIONS (14402) 14403 ABH BACK END IMAGE PROCESS- ELECTRONIC AND MAIL (14403) 14407 RBCO TRAD CLAIMS SPECIALTY TRAINING ANESTHESIA (14407) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 14408 RBCO TRAD CLAIMS SPECIALTY TRAINING HOSPITAL (14408) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 14409 RBCO SCM CONTRACT INTERPRETATION REFRESHER FOR HOSPITAL PROCESSORS (14409) SELF-PACED 01/201012/2010 5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 01/200912/2009 0 0 0 TOO FEW HOURS 01/200912/2009 1.5 0 0 NON-ACADEMIC 01/200912/2009 0 0 0 TOO FEW HOURS 14413 WSDL/SOAP - JAVA (14413) 14414 WSDL/SOAP - .NET (14414) 14415 PM DU COMPUTER REFRESHER (14415) 14417 AHC-DM, MEDQUERY & PHR PRODUCT SALES FORUM (ASM)- 14417 14418 SRC PHI AND DOCUMENTATION CLASSROOM CLASSROOM/SELFPACED CLASSROOM Course Number 14419 Course Title RBCO TRAD VENDOR SPECIALTY TRAINING - MEM (14419) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 14420 WBT FOR OOAD USING UML 2.0 (14420) SELF-PACED 01/201012/2010 14421 ACAS EB SCREEN (14421) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 12 12 0.5 INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 14422 EBS/EBIT OVERVIEW FOR ASM UW - 14422 14427 HEALTH CARE PRIMER 14428 NACO BANK OF AMERICA HEALTH CONCIERGE OVERVIEW (14428) 14429 PROVIDER SERVICE CENTERS THE ENERGY BUS WORKSHOP #7 - (14429) 14433 14436 14437 NOVEMBER ASD ENHANCEMENTS (14433) WEEM FOR ESTIMATES IN PHASE 2 (14436) IBM RATIONAL DATA ARCHITECT 14439 RBCO MENTOR TRAINING (14439) 14441 AETNA MEDICARE OPEN PLAN (PFFS) CLAIMS TO PFFS CALLS TRAINING (14441) 14442 BEYOND THE BASICS: INTERMEDIATE GUIDE TO INVESTING (14442) 14443 FAMILY AND MEDICAL LEAVE ACT (FMLA) (14443) 14445 CONSULTATIVE SOLUTIONS (14445) 14452 BANK OF AMERICA - DIFFERENTIATED SERVICE EXPERIENCE ACTIVITY (14452) 14453 14454 DASHBOARD (14453) INTERNAL READINESS BRIEFING CALLS (14454) 14457 ASD WORKBASKETS (14457) 14458 BUSINESS NEEDS ANALYSIS (BNA) OVERVIEW (14458) Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 14459 DENTAL FIELD RATER, AE & UW TRAINING - 14459 CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC 14460 OUTBOUND CORRESPONDENCE (OBC) CLINICAL CLAIM REVIEW (CCR) AETNA GLOBAL BENEFITS (AGB) 14460 CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 12 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 320 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 14461 2008 DISABILITY BHU GRAND ROUNDS - 3RD Q 14462 2008 BIS LUNCH AND LEARN - WORK HARDENING 14464 RELEASING A CONTRACT - OVERLAPPING DOCUMENT REVIEW FOR PDS (14464) 14465 NA PSS- PCC NEWHIRE TRAINING(14465) 14466 ELECTRONIC TO IMAGE (E2I) TRAINING CLINICAL CLAIM REVIEW (CCR) 14467 SE/SW IMPLANT / HCD OVERVIEW 14468 SE/SW CHARGE MASTER OVERVIEW (14468) CLASSROOM 01/200912/2009 14469 DEPRESSION WEBINAR (14469) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 14470 MAXIMIZE YOUR BENEFITS (14470) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 14472 3Q PROVIDER HELP LINE (PHL) MEMBER ADVOCATE MODULE (14472) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 14477 (WB126) ADMINISTRATION OF IBM WEBSPHERE PROCESS SERVER V6.1 WITH APPLICATION SERVER - (14477) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 14480 NACO PSL HMO CONVERSION (14480) CLASSROOM 01/200912/2009 52 52 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14481 COMPLIANCE COMMUNITY PROJECT MANAGEMENT TUTORIAL (#14481) SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14482 BANK OF AMERICA OVERVIEW TRAINING FOR DENTAL EMPLOYEES CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 14483 MIDDLE MARKET CASE LIFE CYCLE FOR SE - 14483 CLASSROOM 01/200912/2009 40 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 14489 14490 VIANT EXTERNAL PRICING (14489) PM DU INFORMATIONAL REMARKS (14490) Course Number Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 01/200912/2009 1 0 0 NON-ACADEMIC 01/200912/2009 3.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.25 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 4 0 0 SELF-PACED 01/200912/2009 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC Course Title Delivery Method 14491 OCTOBER 2008 DENTAL WEEKLY DRILL ROLLOUTS (14491) CLASSROOM 01/200912/2009 0 14493 PROVIDER SERVICE CENTERS PST CLAIM COACH DEVELOPMENT PROGRAM - VIRTUAL (14493) CLASSROOM 01/200912/2009 14494 BH BAC EXISTING STAFF TRAINING CLASSROOM 14496 BANK OF AMERICA INTERNAL CALL READINESS ROUND 2 (#14496) 14497 INTRODUCTION TO SOAPUI TESTING TOOL (14497) 14498 SG PERSONAL HEALTH RECORD (PHR) TRAINING #14498 14499 BUSINESS WRITING FOR ASM UNDERWRITING AND SALES SUPPORT - 14499 14500 SCM CERTIFICATION EXAM-INQUIRY USERS ONLY (14500) 14501 SCM CERTIFICATION EXAM - POST INSTRUCTOR LED TRAINING (14501) 14502 14503 CONSUMMATE COMMUNICATOR BANK OF AMERICA HIPAA VALIDATION (14503) SELF-PACED CLASSROOM/SELFPACED 14505 THE CONTRACTING PROCESS (14505) 14506 RBCO HEALTH NETWORK PRODUCTS TRAINING FOR SPECIFIC CLAIMS PROJECT (14506) 14507 LEADERSHIP AND BUSINESS PERFORMANCE RATINGS (14507) 14508 RBCO 2009 MEDICARE ADVANTAGE OPEN ENROLLMENT 14509 FEDERAL OPEN ENROLLMENT TRAINING PROGRAM 2008 (14509) 14510 NA PSS- BENEFIT CONSULTANT NEW HIRE TRAINING (14510) CLASSROOM 01/200912/2009 270 0 0 14511 NOVEMBER ENHANCEMENTS SHARED MEDICAL ACCUMULATOR PROCESS (14511) SELF-PACED 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 14512 MEDICARE TEXAS DUAL ELIGIBLE COORDINATING PROGRAM OVERVIEW, LESSON 1 (14512) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 14513 MEDICARE TEXAS DUAL ELIGIBLE CUSTOMER SERVICE PROCESS, LESSON 2 (14513) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS Course Number 14514 University of Phoenix Equivalency 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 3.5 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE MEDICARE TEXAS DUAL ELIGIBLE CLAIMS ADJUDICATION RESOLUTION PROCESS, LESSON 3 (14514) SELF-PACED 01/201012/2010 0 SELF-PACED 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 SELF-PACED 01/201012/2010 1 RBCO SMALL GROUP PHR TRAIN THE TRAINER 14526 ASM FINANCIAL CONCEPTS - FUNDING ARRANGEMENTS - 14526 14529 Credits Recommended Delivery Method 14525 14528 Course Course Applicable Year Length Hours Course Title AGB CROSS TRAINING PHONES - IRELAND WORKPLACE VIOLENCE (14529) 14531 LEADING CONSULTANTS (14531) CLASSROOM 01/201012/2010 14536 WEBSPHERE MQ APPLICATION PROGRAMMING (Z/OS) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 14537 2008 BIS LUNCH AND LEARN -CLINICAL ASSESSMENT OF MALINGERING AND MAGNIFICATION OF COGNITIVE AND PSYCHIATRIC SYMPTOMS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 60 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 32 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 01/201012/2010 8 0 0 NON-ACADEMIC 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 14538 UAT OVERVIEW (14538) 14539 CASE TRACKING TOOL (CTT REVISIONS, REWORK) WEBINAR (14539) 14540 ADAM LTD WKAB SYSTEM TRAINING (14540) 14541 CS - AETNA INDIVIDUAL MEDICARE SUPPLEMENT PLANS - TELESALES (14541) 14543 DHMO - COMPARISON TOOL TRAINING - 14543 14544 RBCO AETNA INDIVIDUAL ADVANTAGE BILLING AND CREDIT CARD PAYMENT TRAINING (14544) 14547 LITIGATION AWARENESS - AEXCEL MARKETS 14549 14549 - RBCO ELECTRONIC ENROLLMENT EDI 834 14552 WEST REGION ELECTRONIC CONTRACT SUBMISSION INITIATIVE (14552) 14553 NACO TRADITIONAL HOSPITAL TO MEDICAL CLAIMS PROCESSING TRAINING (14553) 14557 HRA/HSA (AETNA HEALTHFUND) SME TRAINING 14557 SELF-PACED CLASSROOM/SELFPACED Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 14558 INTRODUCTION TO LEADERSHIP RATINGS CHAMPION TRAINING (14558) SELF-PACED 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14559 APMCAS WEB TRAINING FOR CSRS (14559) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 14560 AETNA RX HOME DELIVERY SPECIALTY MEDICATION TRANSITION TO AETNA SPECIALTY PHARMACY (2009) (14560) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 01/200912/2009 6 0 0 NON-ACADEMIC 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2.5 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 27 0 0 NON-ACADEMIC 01/200912/2009 0 0 0 TOO FEW HOURS 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 14563 14566 14567 14568 14569 POWERPOINT FOR BEGINNERS SRC-VALUE PLAN TRAINING ATV WEBINAR (14567) PROJECT MANAGEMENT TUTORIAL (#14568) RBCO COORDINATION OF BENEFITS (14569) 14570 WEST REGION HCAT OVERVIEW (14570) 14571 AHIA WEBCAST FOR PILOT PARTICIPANTS (14571) 14572 MOD SME TRAINING (14572) 14574 INTERNAL QUALITY REVIEW TOOLS, MEDICARE MEDICAL OPERATIONS - 14574 14578 RBCO CONSULTATIVE CUSTOMER SERVICE TRAINING (14578) 14579 NAUW - TRANSITION TRAINING (14579) 14581 MIDDLE MARKET ADVANCED FINANCIALS-NEW BUSINESS - 14581 14582 SRC CLAIMS ADJUDICATION CONTINUING EDUCATION 14586 TRADITIONAL COMPARE TOOL FOR BCS (14586) 14587 EMPLOYEE RESOURCE GROUP (ERG) LEADERSHIP CONFERENCE (14587) 14588 CPSM/WUI INSTRUCTION (14588) 14589 2008 BIS LUNCH & LEARN VRC - MANDATORY REHABILITATION SELF-PACED CLASSROOM/SELFPACED CLASSROOM CLASSROOM/SELFPACED Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 14591 BANK OF AMERICA TRAINING (PLANTATIONSTD/LOA) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 14592 RBCO MEDICARE 2009 PLAN CHANGES CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 80 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 30 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 14590 BANK OF AMERICA TRAINING (PLANTATION) 14596 RBCO PLAN PACKAGE ID QUALITY REVIEW (14596) 14597 RBCO TRADITIONAL CLAIMS REWORK TRAINING (14597) 14598 14600 14602 CLARITY TRAINING (PLANTATION STD/LOA) SRC - CONTINUING EDUCATION CAM/PDS LEADERSHIP SESSIONS 14611 NACO ALOT: 90 SECOND PRESENTATION (#14611) 14612 (WB124) ADMINISTRATION OF IBM WEBSPHERE PROCESS SERVER V6.1 - (14612) 14614 14615 14616 14618 14619 RETIREE MARKETS PEND PROCESSING CAH CLAIM AUTOMATION NACO HMO SPECIALTY TRAINING (14616) NACO ECHS REFRESHER TRAINING (HMO) (14618) NACO COB REFRESHER TRAINING (HMO) (14619) 14622 CHOLESTEROL BASICS (14622) 14623 PARENTING YOUR TODDLER/PRESCHOOLER (14623) 14624 PARENTING DURING THE SCHOOL-AGED YEARS (14624) 14625 14635 DISABILITY MEDICAL GRAND ROUNDS E.POLICIES VERSION II TRAINING (14635) Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 14636 NISS AND SEGMENTATION REPORTING TRAINING (14636) CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14637 ASO L&P: ILINC MANAGING CONTENT (14637) SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14638 BAC MYSTERY CALL BRIEFING SESSION (#14638) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 14641 RBCO CSR PXC SPECIALTY TRAINING (14641) 14646 RETIREE MARKETS~ PART 1, COMPLETING THE MARX DATABASE APPLICATION - 14646 14647 RETIREE MARKETS~ PART 2, USING THE MARX DATABASE - 14647 14648 GET FINANCIALLY FIT WITH AETNA BENEFITS (14648) 14650 GET FINANCIALLY FIT WITH AETNA BENEFITS (14650) 14651 GET FINANCIALLY FIT WITH AETNA BENEFITSKANSAS CITY 14652 14653 RBCO HMO FOREIGN BILL TRAINING (14652) UAT DELIVERABLES OVERVIEW APLC (14653) 14654 MOD REFRESHER (14654) 14657 SRC - SOFT SKILLS FOR CUSTOMER SERVICE (14657) 14658 (WB129) - IBM WEBSPHERE PROCESS SERVER V6.1.2 HIGH AVAILABILITY (14658) CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 14659 (WB127) - IBM WEBSPHERE PROCESS SERVER V6.1 - PERFORMANCE AND TUNING (14659) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 14660 RBCO HEALTH NETWORK PRODUCTS ACCUMULATOR REVIEW IN HMO SYSTEMS (14660) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 14670 RBCO TRADITIONAL HOSPITAL CLAIMS REWORK TRAINING (14670) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 14672 14673 14674 MAKING TIME FOR FITNESS (14672) PARENTING TEENS (14673) CARING FOR AGING LOVED ONES (14674) Course Number Course Title 14676 SCM CONTRACT INQUIRY - COMPLEX CONTRACTS (14676) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC 14678 MEDICARE ADVANTAGE CLAIM AUTOMATION (14678) SELF-PACED 01/200912/2009 0.75 0 0 TOO FEW HOURS 14697 LICENSING AND APPOINTMENT FOR INTERNAL PRODUCERS - POLICY OVERVIEW (14697) CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 16 16 1 SELF-PACED 01/201012/2010 1 1 COMBINABLE COMMUNICATION ARTS INTERDISCIPLINARY/ ELECTIVE 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14698 AETNA'S STRATEGIC DATA WAREHOUSE (14698) 14699 AETNA PHARMACY MANAGEMENT (APM) WEBSITE ENHANCEMENT TRAINING (14699) 14703 PREPARE TO PRESENT (14703) 14704 COACHING: CASE STUDIES IN COACHING - PHASE I (14704) 14707 MOTIVATIONAL INTERVIEWING ALC #14707 CLASSROOM 01/200912/2009 14709 FACILITY/ORGANIZATIONAL PROVIDER CREDENTIALING: E2E PROCESS FOR PPO MARKETS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 14710 OPEN ENROLLMENT/MARKETING MATERIAL COMPLIANCE TBT (14710) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14711 RBCO CONVERSION - TO HMO CBS ( 14711) CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 14712 TRAINING & PRESENTATION SKILLS FOR UW SUBJECT MATTER EXPERTS (14712) CLASSROOM 01/200912/2009 7 7 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14713 CHANGE STYLE INDICATOR CLASSROOM 01/200912/2009 14714 UNDERWRITING KICKOFF (14714) CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 14715 LTD RISK MANAGEMENT TRAINING-PLANTATION (14715) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 CLASSROOM 01/201012/2010 2 2 COMBINABLE NON-ACADEMIC PHYSICAL BIOLOGICAL SCIENCE SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 14716 TEST ETECH NAVIGATOR INTEGRATION 14728 PERFORMANCE MEASUREMENT DATABASE (PMD) TRAINING 14735 AUTISM SPECTRUM DISORDERS & PERVASIVE DEVELOPMENTAL DISORDER ALC #14735 14737 14738 BANK OF AMERICA SELF ASSESSMENTS (14737) NASS - MANAGEMENT TEAM OFFSITE (14738) Course Number 14739 Course Title BAC ASD ENHANCEMENT TRAINING ALC #14739 14740 BAC INTEGRATED VIRTUAL TRAINING (#14740) 14741 RBCO CROSSING TRAINING NACO EE TO HANDLE OE CALLS (14741) 14744 14745 AHIA TRAINING FOR NA BAC HEALTH CONCIERGE CERTIFICATION (14745) 14746 2009 PHL OE TRAINING - DECEMBER (14746) 14749 LABOR-MANAGEMENT REPORTING AND DISCLOURE ACT (LMRDA) TBT (#14749) 14751 DENTAL COMPLAINTS AND APPEALS POLICY TRAINING - YEARLY CERTIFICATION 14752 FALLACIES, FADS AND TRENDS OF STRENGTH TRAINING (14752) 14753 14755 14756 RBCO MANAGER SYSTEM TRAINING (14753) EOS-PC TRAINING (14755) ANNUAL COMPENSATION PROCESS TRAINING 14757 RBCO/NACO AWP SPECIALITY TRAINING - (14757) 14765 2008 DISABILITY BHU GRAND ROUNDS 4TH QUARTER 14766 GROUP INSURANCE TRAINING FOR MEDICAL ACCOUNT MANAGERS -14766 14767 14768 14772 14772 14773 PSC E.POLICIES VERSION II TTT (14767) AR QUEUE QUALITY REVIEW GUIDE (14768) PRIVACY OFFICE - 14772 PRIVACY OFFICE - 14772 PRODUCT DEVELOPMENT TOOLS - 14773 Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 01/200912/2009 4 0 0 NON-ACADEMIC 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM CLASSROOM/SELFPACED Course Number Course Title 14774 PRODUCT AND REGULATORY AFFAIRS - 14774 14775 AN INTRODUCTION TO SPREAD PRICING FOR APM CSRS (14775) 14776 ASSESSING FUNCTIONALITY 3Q 14777 ACCELERATED LEARNING WORKSHOP PHASE 2 14777 14778 BOC MANAGEMENT TEAM TOWN HALL - 14778 (MARCH 4, 2009) 14779 14781 14782 14783 MEDICARE ADVANTAGE PLANS (14779) ASO L&P: ILINC TEXT CHAT (14781) CONCIERGE SERVICE ADVENTURE TRAINING ASO L&P: ILINC QNA TOOL (14783) 14784 ASO L&P: ILINC PARTICIPATION METER (14784) 14785 ASO L&P: ILINC SYNCHRONIZED WEB BROWSER (14785) 14786 SCM DOTNET RE-DESIGN & ENHANCEMENTS (14786) 14787 AETNET TUTORIAL (14787) 14788 COMPLAINT, GRIEVANCE AND APPEAL (CG&A) LETTER WRITING CERTIFICATION (14788) 14791 CRT MEMBER VIEW ASD TRAINING (14791) 14792 REACHING FOR STELLAR SERVICE (14792) 14802 NA CARE MANAGEMENT CERTIFICATION DEEP DIVE TELECONFERENCE SERIES (14802) 14816 SCM DOTNET RE-DESIGN FOR PROVIDER DATA SERVICES (14816) 14817 MERCYCARE INTRODUCTION TO ADMINISTRATION (14817) 14818 MERCYCARE INTRODUCTION AND OVERVIEW OF CMS (14818) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 20 0 0 SELF-PACED 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 1 0 0 NON-ACADEMIC 01/201012/2010 1 0 0 NON-ACADEMIC 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED CLASSROOM/SELFPACED SELF-PACED SELF-PACED CLASSROOM/SELFPACED CLASSROOM 01/200912/2009 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 14821 OUTPATIENT HIGH-TECH RADIOLOGY PRECERTIFICATION (14821) SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS 14822 (WM870) CICS V3.2 ADVANCED APPLICATION DEVELOPMENT FOR SOA AND WEB SERVICES (14822) CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 14823 (WA661) IBM WEBSPHERE APPLICATION SERVER V6.1 SCRIPTING AND AUTOMATION - (14823) CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 1.5 1.5 0 CLASSROOM 01/200912/2009 2 0 0 01/200912/2009 3 3 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 01/200912/2009 2 2 COMBINABLE SOCIAL SCIENCE SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 24 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 14820 TRADITIONAL COMPARE TOOL WEBINAR 14828 MERCYCARE BUSINESS CONTINUITY PLAN (14828) 14829 MERCYCARE MEMBER AND PROVIDER ADDITIONAL RESOURCES (14829) 14830 MERCYCARE CUSTOMER SERVICE (14830) 14831 MERCYCARE IDENTIFICATION OF QUALITY OF CARE ISSUES (NON-CLINICAL) (14831) 14832 MERCYCARE MCP SPECIALTY QUEUE LINE (14832) 14833 PUTTING ETHICS TO WORK: A TRAINING FOR CLINICIANS 14834 TRADITIONAL HOSPITAL REWORK TRAINING (14834) 14835 RBCO PREMIUM INVOICE TRAINING RM ACCOUNTS (14835) 14836 FOREIGN CORRUPT PRACTICES ACT (FCPA) (14836) 14846 CALIFORNIA MEDICARE HMO CLAIMS IPA RISK & DELEGATION TRAINING (14846) 14847 RBCO SCM CONTRACT INTERPRETATION FOR HMO & TRADITIONAL CSRS (14847) 14848 ASD OPTIMIZATION MENTOR WORKSHOP 14848 14850 ASM PHARMACY - #14850 14851 RBCO MEDICARE PFFS CALL TRAINING INVOICE/PDP 14852 14853 NACO HMO CSR TO TRAD CSR CONVERSION 14852 FLIK CAFETERIA TOUR- HARTFORD, CT CLASSROOM CLASSROOM/SELFPACED SELF-PACED CLASSROOM/SELFPACED NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE Course Number 14855 Course Title HEALTHY SOUL FOOD COOKING- HARTFORD, CT Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 14856 MAKING TIME FOR FITNESS- HARTFORD, CT CLASSROOM 01/200912/2009 14857 HEADACHES- HARTFORD, CT CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 01/200912/2009 0 0 0 TOO FEW HOURS 01/201012/2010 2 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 14858 RBCO EOS PC UTILIZATION (14858) 14859 2009 BIS LUNCH AND LEARN- QUALITY ASSURANCE 2009 14860 RBCO HMO OVERVIEW FOR LPQ STAFF (14860) CLASSROOM CLASSROOM/SELFPACED 14861 MOD CUSTOMER SERVICE TRAIN THE TRAINER ACS (14861) CLASSROOM/SELFPACED 01/200912/2009 SELF-PACED 01/201012/2010 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 01/200912/2009 0 0 0 TOO FEW HOURS 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 40 40 2.5 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 3 0 0 NON-ACADEMIC 01/200912/2009 2.5 0 0 NON-ACADEMIC 01/200912/2009 2 0 0 NON-ACADEMIC 01/200912/2009 1 0 0 NON-ACADEMIC 14862 14863 14864 14865 100201 MEDICAL TERMINOLOGY - THE BASICS (14862) RBCO RM SC MAPD REFESHER 2009 IHD UPDATES (#14864) FIRST IMPRESSION TREATMENT - FIT PXR - TBT TEST IN PROD 100216 CS - ALC COURSE TESTING - OROMERO (100216) 100224 PLANNING AND FORECASTING REDESIGN TRAINING (100224) 100242 CIVIL TREATMENT FOR EMPLOYEES (100242) 100245 COACHING - CASE STUDIES IN COACHING - PHASE II (100245) 100251 RBCO MEDICARE CLAIM DEVELOPMENT TOOL (100251) 100254 100295 100297 HMO COB CALCULATORS (100254) TESTILTCOURSE_JMK (100295) TESTTBTCOURSE_JMK (100297) ILT - DL CLASSROOM/SELFPACED CLASSROOM CLASSROOM/SELFPACED SELF-PACED Course Number 100302 Course Title RBCO MEDICARE PROCESSING DENTAL PLAN CHANGES (100302) 100308 AHF TRAINING - OVERVIEW (MODULE 1) - 100308 100341 NACO GENERATIONAL DIVERSITY ROAD SHOW FOR PSS AND CIMS (100341) 100349 RBCO INSTRUCTIONAL DESIGN PROCESS OVERVIEW (100349) 100353 RBCO WRITING SOUND OBJECTIVES (100353) 100357 AHC DM PHONE MONITORING AND QUALITY REVIEW PROCESS (100357) 100381 WHAT'S NEW IN ASD - FEBRUARY 2009 RELEASE TRAINING COMMUNICATION (100381) 100399 100435 100436 100442 100462 RBCO MAKING LEARNING ENGAGING (100399) EBS PHASE II TRAINING (100435) ATV REFRESHER PHARMACY PRICING TOOL TRAINING (100442) INTRODUCTION TO ADMINISTRATION (100462) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 4 0 0 CLASSROOM 01/200912/2009 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 8 8 0.5 HUMANITIES SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 2.5 2.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 7 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 100510 INTRODUCTION AND OVERVIEW OF CMS (100510) CLASSROOM 01/200912/2009 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 100532 AETNA MEDICARE ELIGIBILITY REFRESHER (100532) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 100537 RBCO AETNA MEDICARE OPEN (PFFS) PLAN OUTBOUND EDUCATIONAL AND VERIFICATION CALLS (100537) SELF-PACED 01/200912/2009 3 0 0 NON-ACADEMIC 100538 MEMBER AND PROVIDER ADDITIONAL RESOURCES (100538) CLASSROOM 01/200912/2009 0.5 0 0 TOO FEW HOURS 100544 CUSTOMER SERVICE (100544) CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 100553 IDENTIFICATION OF QUALITY OF CARE ISSUES (NON-CLINICAL) (100553) CLASSROOM 01/200912/2009 1 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 100557 RM ELECTRONIC ENROLLMENT (100557) CLASSROOM 01/200912/2009 0 0 0 NON-ACADEMIC 100572 RBCO PDP REFRESHER FOR NACO RM CONTINGENTS (100572) CLASSROOM 01/200912/2009 2 0 0 TOO FEW HOURS Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 100573 MCP SPECIALITY QUEUE LINE TRAINING (100573) CLASSROOM 01/200912/2009 3.5 3.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 100591 NACO TEST COURSE 101 (100591) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 100591 NACO TEST COURSE 101 (100591) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 100594 INTEGRATED HEALTH AND DISABILITY BASICS (100594) SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.08 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 3 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 100596 ARTICULATETEST 100596 100597 BEHAVIORAL HEALTH POTENTIAL QUALITY OF CARE CONCERNS (100597) 100681 PERSONAL HEALTH RECORD OVERVIEW (100681) 100695 RBCO SCM CONTRACT INTERPRETATION REFRESHER FOR HMO PROCESSORS (100695) 100696 FIRST IMPRESSION TREATMENT - FIT (100696) 100702 RBCO ROUTINE VISION SPECIALTY TRAINING (100702) 100726 MERCY CARE ADVANTAGE MEDICARE COMPLIANCE PROGRAM (100726) 100759 ACHIEVING YOUR DREAM RETIREMENT (100759) CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 100766 RETIREMENT READINESS FOR PRE-RETIREES (100766) CLASSROOM 01/200912/2009 1.5 2.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 100767 FINANCIAL PLANNING (100767) CLASSROOM 01/201012/2010 1.5 3.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 100768 TAX BASICS (100768) CLASSROOM 01/200912/2009 1.5 4.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 100769 ESTATE PLANNING (100769) CLASSROOM 01/200912/2009 1.5 5.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 100770 COLLEGE PLANNING (100770) CLASSROOM 01/200912/2009 1.5 6.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 100771 BUYING A HOME (100771) CLASSROOM 01/200912/2009 1.5 7.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 100780 DO NOT CALL REGULATIONS (100780) [RETIRED] SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 100797 GETTING STARTED WITH MICROSOFT® OFFICE WORD 2007 (100797) SELF-PACED 01/200912/2009 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 2 2 Course Number 100805 Course Title RBCO BASIC ACAS TRAINING FOR SRC (100805) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 32 0 0 NON-ACADEMIC 1 0 0 NON-ACADEMIC NON-ACADEMIC 100809 CREATING AN ILT COURSE (100809) CLASSROOM 01/200912/2009 100810 RBCO AETNA STANDARD TABLE TRAINING FOR SRC (100810) SELF-PACED 01/200912/2009 2.5 0 0 SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 100824 100838 100862 RBCO LPQ: ILINC INSTRUCTOR GLIMPSE (100824) EFFECTIVE COLLABORATION TRAINING (100838) NACO HMO NY CLAIM PROCESSING ( 100862) CLASSROOM CLASSROOM/SELFPACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 01/200912/2009 0 0 0 TOO FEW HOURS 1 0 0 TOO FEW HOURS 100865 CMS MARKETING GUIDELINES (100865) SELF-PACED 01/201012/2010 100872 QUALITY REVIEW REVISED PHONE TOOL TRAINING FOR SUPERVISORS/MANAGERS 100872 CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC 01/201012/2010 1 0 0 NON-ACADEMIC 01/200912/2009 1.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.6 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 1 0 0 SELF-PACED 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 3.5 3.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 100880 AETNA STOP LOSS TUTORIAL (#100880) 100922 CRT SMART FRONT END TRAINING (100922) 100943 CARE MANAGEMENT CERTIFICATION - DEEP DIVE CALL #1 COURSE#100943 100952 AETNA HEALTH CONNECTIONS - CASE MANAGEMENT (100952) 100961 100980 EWM REFRESHER TRAINING (100961) FEDERAL MEDICARE-AN OVERVIEW(20090211) SELF-PACED CLASSROOM/SELFPACED 100992 COMPLIANCE, FRAUD AND ABUSE (100992) CLASSROOM 01/201012/2010 100998 MEDICAL CLAIM MANAGEMENT (MCM) REFERRAL CRITERIA (100998) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 101030 HR LINE OF SIGHT GENERATIONAL DIVERSITY (101030) CLASSROOM 01/200912/2009 1 1 COMBINABLE HUMANITIES CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 101092 101098 101102 FLIK CAFETERIA TOURS - HARTFORD (101092) POSITIVE PARENTING IN EVERYDAY LIFE (101098) HEALTHY MEALS IN A SNAP (101102) Course Number Course Title 101107 NER HCD ONLY - STRESS MANAGEMENT-THE BASICS - (101107) 101131 101131 101134 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE APPEALS DESKTOP REVIEW (101131) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS APPEALS DESKTOP REVIEW (101131) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 01/201012/2010 0.3 0 0 TOO FEW HOURS 01/200912/2009 2.5 0 0 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 01/200912/2009 12 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 6 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE APPEALS DESKTOP (101134) 101144 101149 ACTIVEHEALTH- GET FINANCIALLY FIT WITH AETNA BENEFITS (101149) 101187 AETNA HEALTH CONNECTIONS - CASE MANAGEMENT PROGRAM OVERVIEW (101187) 101190 FIRST IMPRESSION TREATMENT - FIT (101190) 101219 ID OF QUALITY OF CARE ISSUES (CLINICAL) (101219) COLLABORATING FOR SUCCESS (101263) DM SYSTEM TRAINING (101266) RX TOOL (APM-IPM) - (101271) 101274 NACO MC/EC/OA EC CBS TRAINING (101274) 101324 OUT OF POCKET (OOP) MAX CLAIM TRAINING (101324) 101358 University of Phoenix Equivalency 1 NEW HIRES- GET FINANCIALLY FIT WEBCAST (101144) 101271 Credits Recommended 01/200912/2009 APPEALS DESKTOP (101134) 101266 Course Course Applicable Year Length Hours CLASSROOM/SELFPACED 101134 101263 Delivery Method MANAGING EMOTIONAL EATING (101358) SELF-PACED CLASSROOM/SELFPACED CLASSROOM CLASSROOM/SELFPACED 101360 SUMMER CARE (101360) CLASSROOM 01/200912/2009 101368 CARE MANAGEMENT CERTIFICATION - DEEP DIVE CALL #2 COURSE #101368 SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 101371 INTRODUCTION AND OVERVIEW OF AHCCCS MANAGEMENT TEST OPTION (101371) 01/201012/2010 0 0 0 TOO FEW HOURS 101382 DIARY/TASK REVIEW IN ATLAS, ETUMS & WKAB (101382) 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED CLASSROOM/SELFPACED Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC 101399 INTRODUCTION AND OVERVIEW OF CMS MANAGEMENT OPTION (101399) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 101402 PROPOSAL WRITING FUNDAMENTALS - NASS AND NB UW - 101402 CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC 01/200912/2009 4 0 0 NON-ACADEMIC 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.8 0 0 TOO FEW HOURS 01/200912/2009 0 0 0 TOO FEW HOURS 01/200912/2009 3 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 24 24 1.5 CLASSROOM 01/200912/2009 8 8 0.5 SCIENCE TECHNOLOGY INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.25 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.1 0 0 TOO FEW HOURS 101390 AHF COST MODEL - 101390 101414 101456 101483 PHL 090808 CLASS REUNION/REFRESHER (101414) CS NEW PRODUCT TRAINING - 101456 MERCER VALUE ADDED CDHP PROGRAM - 101483 101512 RBCO ASD OPTIMIZATION WORKSHOP (101512) 101527 SCM CERTIFICATION EXAM-UPDATE ACCESS USERS (100720) 101542 ACTIVE HEALTH PHR IN AETNA NAVIGATOR (101542) 101543 CARE MANAGEMENT CERTIFICATION - DEEP DIVE CALL #3 COURSE #101543 101562 ASO TRAINING DASHBOARD 101562 101572 NEW CRT MANUAL TRAINING (101572) 101583 RBCO APMCAS TRAINING FOR SRC COMPLAINTS & APPEALS (101583) 101610 101616 101629 101631 ADVANCED DB2 FOR BSA'S (101610) PHONE ETIQUETTE (101616) NY HCRA 2009 RECERTIFICATION ALC ADMIN TRAINING FOR MAPS (101631) 101632 NY HCRA 2009 RECERTIFICATION (101632) 101637 MASTER COACH TRAINING FOR LEARNING MAPS 2009 (101637) 101650 ARTICULATEQUIZTEST #101650 CLASSROOM CLASSROOM/SELFPACED SELF-PACED CLASSROOM/SELFPACED Course Number 101668 Course Title HEALTH LITERACY FOR MANAGEMENT (101668) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE 101670 HEALTH LITERACY FOR NON-MANAGMENT (101670) CLASSROOM 01/200912/2009 101689 GOODHEALTH TRAINING CLASSROOM 01/200912/2009 101701 CONSULTATIVE SOLUTIONS FOR NA BUSINESS DEVELOPMENT (101701) CLASSROOM 01/200912/2009 3 3 COMBINABLE SELF-PACED 01/200912/2009 0.1 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 12 12 0.5 INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 4.5 4.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.25 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 01/201012/2010 0 0 0 TOO FEW HOURS 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 101711 CS L&P 30 DAY SUMMATIVE EVAL (101711) 101718 CS UNDERWRITING SUPPORT TOP CONDITION TRAINING - 101718 101720 AGB NON US TO US PROCESSING TRAINING 101757 MEDICARE PART C TRAINING ASSESSMENT (101757) 101759 101766 MEDICARE PART C TRAINING TUTORIAL (101759) HIPAA SCHOOL TRAINING-ARXHD (101766) 101780 RBCO TTY TRAINING (101780) 101786 TEXAS PROMPT PAY RECERTIFICATION (2009) (101786) 101805 SCM: NORTH CENTRAL MEU (101805) 101809 STRATEGIC CONTRACT MANAGER INQUIRY FOR CARE MANAGEMENT (101809) 101902 APPEALS-CLAIM DISPUTES CLEAN DATE ASSESSMENT (101902) 101922 101927 2009 1ST QUARTER PHL TRAINING (101922) AIS LBR WORKSHOP SCHEDULE (101927) 101930 PROVIDER COMPLAINTS TOOLKIT (101930) 101939 CONSULTATIVE SOLUTIONS FOR ASM SALES SUPPORT (101939) 101949 ACHIEVING YOUR DREAM RETIREMENT WEBCAST (101949) SELF-PACED CLASSROOM/SELFPACED Course Number 101974 101979 Course Title FIRST CALL RESOLUTION-CI/CR (101974) THE BIOPSYCHOSOCIAL (BPS) MODEL (101979) 101980 MOD ABSENT/RETURN TRAINING (101980) 101989 MEDICARE BAE AND ESCALATED PROCESSES (101989) 102003 HEALTHY NEW YORK (HNY) CLARIFICATIONS FOR APM PRECERTICIATION (102003) 102012 CONSUMER SEGMENT SPRING CONFERENCE (102012) 102036 PLANVIEW - NAVIGATING PLANVIEW FOR PROJECT MANAGERS (102036) 102037 PLANVIEW - PORTFOLIO OVERVIEW FOR PROJECT MANAGERS (102037) 102038 PLANVIEW - REVIEW FINANCIAL PLANS FOR PROJECT MANAGERS (102038) 102040 PLANVIEW - PLANVIEW COMMUNITY (102040) 102042 PLANVIEW - UPDATE PROJECT ATTRIBUTES AND STATUS (102042) 102044 PLANVIEW - RESOURCE ASSIGNMENTS FOR PROJECT MANAGERS (102044) 102045 PLANVIEW - CHANGES, RISKS AND ISSUES FOR PROJECT MANAGERS (102045) 102046 PLANVIEW - MANAGE TIMESHEETS FOR PROJECT MANAGERS (102046) 102047 102048 PLANVIEW - CLOSING WORK (102047) PLANVIEW - TIME ENTRY (102048) 102049 PLANVIEW - PLANVIEW REPORTS (102049) 102053 PLANVIEW - NAVIGATE PORTFOLIO MANAGER FOR PRODUCTION SUPPORT (102053) 102054 PLANVIEW - UPDATE PROJECT ATTRIBUTES AND STATUS FOR PRODUCTION SUPPORT (102054) 102056 PLANVIEW - MANAGE RESOURCES FOR PRODUCTION SUPPORT (102056) Delivery Method Course Course Applicable Year Length Hours SELF-PACED 01/201012/2010 CLASSROOM 01/200912/2009 1.5 CLASSROOM 01/200912/2009 01/200912/2009 01/200912/2009 CLASSROOM 01/200912/2009 SELF-PACED 01/201012/2010 SELF-PACED 01/201012/2010 SELF-PACED 01/200912/2009 SELF-PACED 01/200912/2009 SELF-PACED 01/201012/2010 SELF-PACED 01/201012/2010 SELF-PACED 01/200912/2009 SELF-PACED 01/201012/2010 SELF-PACED 01/201012/2010 SELF-PACED 01/201012/2010 SELF-PACED 01/201012/2010 SELF-PACED 01/201012/2010 SELF-PACED 01/201012/2010 SELF-PACED 01/200912/2009 CLASSROOM CLASSROOM/SELFPACED Credits Recommended University of Phoenix Equivalency 0 TOO FEW HOURS 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0 0 0 TOO FEW HOURS 5.5 0 0 NON-ACADEMIC 1 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 0.6 0 0 TOO FEW HOURS 0.1 0 0 TOO FEW HOURS 0.1 0 0 TOO FEW HOURS 0.08 0 0 TOO FEW HOURS 0.1 0 0 TOO FEW HOURS 0.5 0 0 TOO FEW HOURS 0.25 0 0 TOO FEW HOURS 0.1 0 0 TOO FEW HOURS 0.5 0 0 TOO FEW HOURS 0.25 0 0 TOO FEW HOURS 0.75 0 0 TOO FEW HOURS 0.25 0 0 TOO FEW HOURS 0.16 0 0 TOO FEW HOURS 0.6 0 0 TOO FEW HOURS 0 0 Course Number Course Title 102057 PLANVIEW - RESOURCE ASSIGNMENTS FOR PRODUCTION SUPPORT (102057) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0.4 0 0 TOO FEW HOURS 102058 PLANVIEW - SUPPORT TICKETS FOR PRODUCTION SUPPORT (102058) SELF-PACED 01/201012/2010 0.25 0 0 TOO FEW HOURS 102059 PLANVIEW - MANAGE TIMESHEETS FOR PRODUCTION SUPPORT (102059) SELF-PACED 01/200912/2009 0.16 0 0 TOO FEW HOURS 102060 PLANVIEW - MANAGE TIMESHEETS FOR PRODUCTION SUPPORT RESOURCE MANAGERS (102060) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 102062 PLANVIEW - CLOSING WORK FOR PRODUCTION SUPPORT (102062) SELF-PACED 01/200912/2009 0.33 0 0 TOO FEW HOURS 102063 PLANVIEW - TIME ENTRY FOR PRODUCTION SUPPORT (102063) SELF-PACED 01/201012/2010 0.25 0 0 TOO FEW HOURS 102064 PLANVIEW - PROJECT CONTENT FOR PRODUCTION SUPPORT (102064) SELF-PACED 01/201012/2010 0.08 0 0 TOO FEW HOURS 102065 PLANVIEW - NAVIGATING PLANVIEW FOR RESOURCE MANAGERS (102065) SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS 102081 NA PSS- NEW POLICY AND REFRESHER TRAINING (102081) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 102082 HOW TO GET A PROJECT OFF TO A GREAT START (102082) SELF-PACED 01/201012/2010 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 102108 ID QUALITY OF CARE - MANAGEMENT TEST OUT OPTION (102108) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE PHYSICAL BIOLOGICAL SCIENCE 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 102171 INTRODUCTION TO BEHAVIORAL HEALTH (102171) 102178 EXCEEDED CREDIT TASK (102178) 102180 SOFT SKILL FOR ACCOUNTS RECEIVABLE DEPARTMENT (102180) 102182 FAILED CLAIMS DEPARTMENT QUALITY GUIDELINES OVERVIEW (1012182) 102191 THE MAJOR PSYCHIATRIC DISORDERS (102191) 102192 INTRODUCTION TO SUBSTANCE ABUSE (102192) CLASSROOM 01/201012/2010 102200 ENGAGEMENT (102200) CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 102202 SUICIDE RISK ASSESSMENT (102202) CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 102214 TIME MANAGEMENT (NER ONLY)-#102214 CLASSROOM 01/200912/2009 1 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 102219 DIFFICULT RELATIONSHIPS (102219) CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 102220 DSM IV (102220) CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE PHYSICAL BIOLOGICAL SCIENCE 102221 PHYSICAL PRESENTATION OF PSYCHIATRIC DISORDERS (102221) CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE PHYSICAL BIOLOGICAL SCIENCE 102222 PRESENTING A COMPLEX CASE (102222) CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 102223 PSYCHOPHARMACOLOGY (102223) CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE PHYSICAL BIOLOGICAL SCIENCE 102224 RECOVERY AND RESILIENCY (102224) CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 102237 PM DU HOME CARE/HOME INFUSION/HOSPICE INSERVICE (102237) CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC 102255 RETIREMENT READINESS FOR PRE-RETIREES WEBCAST (102255) SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC 102262 PHL 110308 NEW HIRE CLASS REFRESHER & REUNION (102262) CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC 102271 BEREAVEMENT TRAINING 2009_GROUP INSURANCE (102271) CLASSROOM 01/200912/2009 1 0 0 102276 RBCO CUSTOMER LOYALTY EXPERIENCE (MAYJULY 2009) (102276) SELF-PACED 01/201012/2010 4 4 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2.5 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 102313 STRATEGIC PROPOSAL WRITING 102313 102326 NACO HMO EPOLICY REFRESHER (102326) 102354 CONSUMER SEGMENT CONSUMER PORTAL AND UNDERWRITING METHODOLOGY -102354 102407 DB2 UDB FOR Z/OS AND OS/390 DATA SHARING RECOVERY/RESTART WORKSHOP (102407) 102411 RBCO MEDICARE OOA TRAINING FOR CSR (102411) 102438 TRADITIONAL - CALL QUALITY AUDIT TRAINING 104238 102450 RBCO HMO CAIM PEND HANDLING INSTRUCTIONS (102450) 102562 102582 ASM SALES SUPPORT PREWORK (102562) SRC WEB ENROLLMENT MASTERY TEST Course Number Course Title 102601 PREVENTING & MANAGING HIGH BLOOD PRESSURE (102601) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 102637 HARTFORD WELLNESS WORKS CENTER TOURS (102637) CONTACT: CHERYL L. WARD CLASSROOM 01/201012/2010 0.33 0 0 TOO FEW HOURS 102643 HARTFORD WELLNESS WORKS PHARMACY INFORMATIONAL SESSION (102643) CLASSROOM 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 1 COMBINABLE PHYSICAL BIOLOGICAL SCIENCE 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 102648 WOMEN & FITNESS (102648) 102659 STRESS MANAGEMENT (102659) CLASSROOM 01/200912/2009 102694 NACO TRAD CSR CLAIMS REFRESHER (102694) SELF-PACED 01/200912/2009 32 0 0 NON-ACADEMIC 102742 GET TO KNOW YOURSELF: MANAGING YOUR AETNA CAREER (102742) CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 102745 NETWORK TYPES (102745) 102755 RBCO SPECIALTY ALTERNATE FEE SCHEDULE TRAINING (102775) CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC 102793 RBCO APMCAS TRAINING FOR CSRS & ADVOCATES (102793) SELF-PACED 01/200912/2009 5 0 0 NON-ACADEMIC 102859 AIS SME TRAINING: GROUP INSURANCE-DATA QUALITY MANAGER (DQM) DTL V1 - NEW HIRE / QES TARGET AUDIENCE (102859) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 01/200912/2009 0.5 0 0 TOO FEW HOURS 01/200912/2009 0 0 0 TOO FEW HOURS 01/200912/2009 0.75 0 0 TOO FEW HOURS 01/200912/2009 102863 DU PM SNF/LTAC/REHAB POST TEST (102863) 102865 MOD TO ASRX TRANSITION HELPER TRAINING (102865) 102867 RBCO NEW YORK REFORM ACT - REVIEW FOR CSRS (102867) 102869 PATIENT CARE COORDINATOR HELPER TRAINING (102869) SELF-PACED CLASSROOM/SELFPACED 0 0 0 TOO FEW HOURS 102872 OPEN ENROLLMENT PATIENT CARE COORDINATOR HELPER TRAINING (102872) CLASSROOM/SELFPACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 102873 PM DU SNF/LTAC/REHAB (102873) 102875 PHL 2009 CLASS REUNIONS (102875) 102876 INTRODUCTION TO TALENT MANAGER (102876), 4/14/09, 11:30-1:00, MM#/WEBCAST ONLY 102885 ACCOUNTS RECEIVABLE TRAINING - KC (102885) CLASSROOM CLASSROOM/SELFPACED Course Number Course Title 102888 PLANVIEW - PORTFOLIO OVERVIEW FOR RESOURCE MANAGERS (102888) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0.16 0 0 TOO FEW HOURS 102895 MERCY CARE - CULTURAL COMPETENCY PART II (102895) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 102896 MERCY CARE - CULTURAL COMPETENCY PART III (102896) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 102901 ACCOUNTS RECEIVABLE - EXCEEDED TRAINING (102901) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 102932 CLAIMS TRAINING FOR KC (102932) 102978 RBCO MENTORING PROGRAM - DISC TRAINING (102978) SELF-PACED 01/200912/2009 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 103003 HEALTHY EATING FOR A HEALTHIER LIFE WEBINAR (103003) CLASSROOM 01/200912/2009 45 45 3 PHYSICAL BIOLOGICAL SCIENCE 103023 SARBANES-OXLEY - 103023 CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 103033 2009 BIS L&L VOCATIONAL SERVICES IN STD (103033 CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 103037 ACTIVE HEALTH: GETTING THE MOST OUT OF TALENT MANAGER (103037) CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 103054 1ST QUARTER DISABILITY BHU GRAND ROUNDS (103054) CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 19 0 0 CLASSROOM 01/200912/2009 39 39 *2 NON-ACADEMIC *INTERDISCIPLINARY/ ELECTIVE 9 9 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE 103057 2009 BIS LUNCH & LEARN - CCIU (103057) 103060 APM PRECERTIFICATION NEW HIRE TRAINING (103060) 103061 RBCO MEDICARE CSC REVIEW AND Q&A SESSION (103061) 103106 ASRX INSURANCE SCRIPTING SYSTEM TRAINING (103106) 103142 RBCO VENDOR SPECIALTY RECALCULATION TRAINING (103142) 103173 PROJECT MANAGEMENT FUNDAMENTALS & CERFICATION PREPARATION (103173) 103196 API ADVANCED (GREEN BELT) TRAINING (103196) CLASSROOM 01/201012/2010 103208 PM DU ASD FIND PROVIDER REFRESHER (103208) CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 4 0 0 NON-ACADEMIC 103260 NACO HMO COB REFRESHER (103260) Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 103268 PERSONAL FINANCIAL BASICS FOR MOTHERG & WERG (103268) CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 103288 2009 1ST QUARTER PHL TRAINING PART 1 - DRUG QUANTITY (103288) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 103289 2009 1ST QUARTER PHL TRAINING PART 2 MEDICARE TIERING (103289) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 103308 WKAB IMMEDIATE PAY AND EMERGENCY CHECKS 103308 CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 103319 RBCO LPQ: PRE-COURSE TBT FOR INSTRUCTIONAL DESIGN PROCESS OVERVIEW (103319) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 103352 GETTING STARTED WITH MICROSOFT® OFFICE WORD 2007 - 103352 SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.1 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 14.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.3 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 40 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 80 0 0 NON-ACADEMIC 103390 DESKTOP COMPUTING 101 (103390) 103391 INTERNATIONAL DEVELOPMENT PLANNING CLINIC (103391) 103396 RBCO LPQ CLAIMS AND CALLS SHAREPOINT (103396) 103400 RBCO - ASK LPQ MAILBOX TRAINING (103400) 103490 PLANVIEW - RISKS AND ISSUES (103490) 103491 RBCO CUSTOMER LOYALTY EXPERIENCE: TRAINTHE-TRAINER (103491) 103495 PCC/BC CROSS TRAINING PART A (103495) 103497 INFOEXPRESS - UNDERWRITING - 103497 103499 PROPOSAL WRITING FUNDAMENTALS UNDERWRITING - 103499 103504 CONFLICT RESOLUTION AND EMOTIONAL INTELLIGENCE AT WORK (103504) 103520 RBCO ALC REFRESHER (103520) 103544 RBCO MEDICARE OOA PROCESS SOFT LANDING (103544) 103549 RBCO MEDICARE CREDIT CARD PROCESSING TRAINING(103549) 103576 NAUW FIT NEW HIRE TAINING (103576) Course Number 103586 Course Title NACO HSA REFRESHER TRAINING (103586) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 4 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 103597 PCC/BC CROSS TRAINING PART B (103597) SELF-PACED 01/200912/2009 103618 INFOHRM'S I3 PORTAL NAVIGATION SELF-PACED 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 103624 INFOHRM'S QUERY WORKSPACE 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 103635 SERIOUS REPORTABLE EVENTS REIMBURSEMENT POLICY (#103635) 01/200912/2009 1 0 0 NON-ACADEMIC 103638 WHAT'S NEW IN ASD - MAY 2009 TRAINING RELEASE COMMUNICATION (103638) SELF-PACED 01/200912/2009 0.33 0 0 TOO FEW HOURS 103640 MEDICARE TRAINING - TIMELINESS AND NOTIFICATION STANDARDS 2009 (103640) SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS 103663 LEARNING MAPS COACH TRAINING BLUE BELL, PA (103663) CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC 103672 CFS/IBA ARRA IMPLEMENTATION TRAINING: PHASE I CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 7 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0.75 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 7 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC 103682 103707 103707 103714 103718 103719 RBCO MEDICARE ICWS INQUIRY ( 103682 ) SRM REFRESHER TRAINING 2009 (103707) SRM REFRESHER TRAINING 2009 (103707) SRM COMPREHENSIVE TRAINING 2009 (103714) RBCO MML MANAGER'S VIGNETTE - 103718 RBCO MML TEAM LEADER'S VIGNETTE - 103719 103757 RBCO EPDB REFRESHER TRAINING (103757) 103773 2009 PHL NEW HIRE CLASS REFRESHER TRAINING (103773) 103800 AHIA CHAMPION - 103800 103824 AEXCEL: WHAT'S NEW FOR DESIGNATIONS EFFECTIVE 1/1/2010 (#103824) 103833 LEARNING MAPS COACHES TRAINING MIDDLETOWN (103833) SELF-PACED CLASSROOM/SELFPACED Course Number 103838 Course Title LEARNING MAPS COACHES TRAINING JACKSONVILLE (103838) 103846 LEARNING MAPS BLUE BELL, PA (103846) 103850 RBCO NORMS OF OBJECTIVITY - FEEDBACK (103850) 103854 LEARNING MAPS COACHES TRAINING PHOENIX 16TH STREET (103854) 103856 CA IPA RISK TRAINING FOR AETNA PHARMACY (103856) 103861 LEARNING MAPS COACHES TRAINING CHARLOTTE (103861) 103866 DEPRESSION IN FAMILIES (103866) 103869 LEARNING MAPS COACHES TRAINING COLUMBIA (103869) 103875 LEARNING MAPS COACHES TRAINING HIGH POINT (103875) 103880 LEARNING MAPS COACHES TRAINING TAMPA (103880) 103883 RUNNING WORKSHOP (103883) 103897 LEARNING MAPS COACHES TRAINING PLANTATION (103897) 103913 LEARNING MAPS COACHES TRAINING POMPANO BEACH (103913) 103940 LEARNING MAPS COACHES TRAINING - WALNUT CREEK (103940) 103940 LEARNING MAPS COACHES TRAINING - WALNUT CREEK (103940) 103966 LEARNING MAPS COLUMBIA (103966) 103989 RBCO FORT WAYNE PFFS REFRESHER(103989) 103990 LEARNING MAPS COACHES TRAINING SAN DIEGO (103990) 103991 104002 LEARNING MAPS- NEW ALBANY -103991 NEW HIRE SEATTLE CUSTOMER SERVICE Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 40 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS Course Number Course Title 104010 CROSS TRAINING - US TO NON US CLAIMS PROCESSING - IRELAND 104022 LEARNING MAPS SEATTLE COACHES TRAINING (104022) 104043 LEARNING MAPS COACHES TRAINING, BISMARCK 104043 104043 LEARNING MAPS COACHES TRAINING, BISMARCK 104043 104104 LEARNING MAPS COACHES TRAINING ORLANDO (104104) 104107 104129 LEARNING MAPS KANSAS CITY, MISSOURI, (104107) LEARNING MAPS HARTFORD (104129) 104138 LEARNING MAPS JACKSONVILLE (104138) 104162 LEARNING MAPS COACHES TRAINING PITTSBURGH, PA (104162) 104180 AETNA STRATEGIC DESKTOP (ASD) FOR DPCI (104180) 104187 104189 104236 104243 LEARNING MAPS PLANTATION (104187) PROPOSAL TOOL REFRESHER (104189) LEARNING MAPS RANCHO CUCAMONGA (104236) LEARNING MAPS TAMPA (104243) 104250 IT'S SNEEZIN' SEASON (104250) 104270 GROUP MEDICARE ADVANTAGE EXPERIENCE RATING - PPO AND PFFS (104270) 104286 MULTI TOOL REFRSHR/MEDICARE INTEGRATION & MEDSUPP (RSMP) RATING (104286) 104286 MULTI TOOL REFRSHR/MEDICARE INTEGRATION & MEDSUPP (RSMP) RATING (104286) 104293 GROUP MEDICARE PART D - DISCUSSION (104293) 104294 PLANTATION SETTLEMENT FOCUS TRAINING (104294) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 28.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 3.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 7 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 7 0 0 CLASSROOM 01/200912/2009 4 4 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 104317 RBCO WRITING SOUND OBJECTIVES PRE-COURSE TUTORIAL (104317) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 104326 MEDICARE CERTIFICATION - NON-ASD - RELEASE 1 (104326) SELF-PACED 01/200912/2009 0.25 0 0 TOO FEW HOURS 104327 MEDICARE CERTIFICATION - # 1 - OTHER PLAN TERM (104327) SELF-PACED 01/200912/2009 0.25 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC 104303 COB FOR DENTAL CUSTOMER SERVICE (104303) 104374 LEARNING MAPS - RICHFIELD, OH (104374) 104376 LEARNING MAPS DALLAS (104376) 104384 AHF TRAINING - HYBRID HRA AND TAKEOVERS 104384 104390 LEARNING MAPS COACHES TRAINING ARLINGTON, TEXAS (104390) CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC 104396 LEARNING MAPS COACH TRAINING LINTHICUM (104396) CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC 104397 THE EVIDENCE-BASED TREATMENTS OF IMPULSIVE AGGRESSION IN CHILDREN & ADOLESCENTS (104397) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 104423 LEARNING MAP ALLENTOWN COACH TRAINING (104423) 01/200912/2009 8 0 0 NON-ACADEMIC 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC 104432 ASO TRAINING COMMUNICATIONS CLINIC (104432) 104466 LEARNING MAPS COACHES TRAINING - SUGAR LAND (104446) 104489 RBCO TRAD SPECIALTY TRAINING - IPS SYSTEM (104489) 104575 LEARNING MAPS COACHES TRAINING - DOVER (104575) 104582 LEARNING MAPS LINTHICUM, MD 104582 104627 LEARNING MAPS COACHES TRAINING HARTFORD (104627) 104648 CG&A RISK MANAGEMENT TRAINING (104648) 104657 LEARNING MAPS PITTSBURGH, PA (104657) 104724 AETNA HEALTH INFORMATION ADVANTAGE™ OVERVIEW - 104724 CLASSROOM CLASSROOM/SELFPACED Course Number 104739 Course Title RBCO CMS COMPLIANCE MAY RELEASE (104739) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0.25 0 0 TOO FEW HOURS 0.25 0 0 TOO FEW HOURS 104739 RBCO CMS COMPLIANCE MAY RELEASE (104739) SELF-PACED 01/201012/2010 104788 LEARNING MAPS DOVER (104788) CLASSROOM 01/200912/2009 64 0 0 NON-ACADEMIC 01/200912/2009 8 0 0 NON-ACADEMIC 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 01/201012/2010 0.5 0 0 TOO FEW HOURS 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 64 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 64 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 42 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 64 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.25 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC 104845 104862 LEARNING MAPS PRINCETON, NJ (104845) RBCO EZLINK NETWORK ADD TRAINING 104870 CMS COMPLIANCE MAY RELEASE -(ALC# 104870) 104883 LEARNING MAPS COACHES TRAINING ALPHARETTA (104883) 104896 LEARNING MAPS TRAIN THE TRAINER 104896 DAL/SAN ANT/OK 104896 LEARNING MAPS TRAIN THE TRAINER 104896 DAL/SAN ANT/OK 104899 SALES CONNECTION WIKI PILOT TRAINING RECORDING (#104899) 104904 ABH MANAGEMENT OPENNESS & TRUST SKILL BUILDING GUIDE (104904) 104928 104942 104942 104983 105062 LEARNING MAPS OKLAHOMA (104928) LEARNING MAPS SAN ANTONIO & AUSTIN (104942) LEARNING MAPS SAN ANTONIO & AUSTIN (104942) ASRX PROCESS AND CALL TRAINING (104983) LEARNING MAPS - MAUMEE, OH (105062) 105082 CASE LIFE CYCLE (105082) 105095 LEARNING MAPS COACHES TRAINING MCLEAN, VA 105095 105099 PSC SPECIALIZED GOLDEN HOUR - STOP PAY AND REISSUE WORKFLOW (105099) 105141 TRICARE NETWORK RESPONSIBILITIES & TRICARE CONTRACTING (105141) CLASSROOM CLASSROOM/SELFPACED SELF-PACED CLASSROOM/SELFPACED Course Number 105376 Course Title LEARNING MAPS SUGARLAND, TX (105376) 105431 LEARNING MAPS HIGH POINT (105431) 105465 NACO TRAD CBS SCM COMPLEX CONTRACTS REFRESHER (105465) 105467 105487 AETNA ORGANIZATIONS (105467) LEARNING MAPS MIDDLETOWN (103969) 105559 CM SIMULATION - ACCP CASE STUDY (105559) 105564 USING VIRTUAL TOOLS TO STAY CONNECTED (105564) 105566 FEDERAL GOVERNMENT PLAN OVERVIEW FOR DENTAL (105566) 105567 ILINC BASIC OVERVIEW FOR DENTAL (105567) 105567 ILINC BASIC OVERVIEW FOR DENTAL (105567) 105568 AETNADENTAL.COM OVERVIEW FOR DENTAL (105568) 105574 INTEREST DUE AND CLEAN UNCLEAN CLAIM OVERVIEW FOR DENTAL (105574) 105587 CM SIMULATION - BRAIN INJURY CASE STUDY (105587) 105588 CM SIMULATION - MEDICARE HMO MEMBER CASE STUDY (105588) 105733 ASSIMA COURSES 105735 ELECTRONIC CORRESPONDENCE HANDLING SYSTEM (ECHS) 2009 RECERTIFICATION (105735) 105763 105890 105901 105935 PROVIDER PAYMENT ESTIMATOR (105763) LEARNING MAPS CHARLOTTE (105890) LEARNING MAPS ORLANDO (105901) LEARNING MAPS POMPANO BEACH (105935) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 01/200912/2009 8 0 0 NON-ACADEMIC 01/200912/2009 8 0 0 NON-ACADEMIC 01/201012/2010 5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM CLASSROOM CLASSROOM/SELFPACED Course Number 105965 Course Title LEARNING MAPS ALPHARETTA (105965) 106004 DUAL ELIGIBILITY (106004) 106006 INTRODUCTION TO NEXT GENERATION EMIS (103341) 106100 SPECIALTY REPRESENTATIVE WITH INDUSTRY EXPERIENCE TRAINING -- 106100 106183 106286 106286 106299 106310 106316 106316 106326 106335 106343 106350 LEARNING MAPS - RICHMOND, VA (106183) LEARNING MAPS NEWARK, DE (106286) LEARNING MAPS NEWARK, DE (106286) AETNA COMMUTER BENEFITS (ACB) 106299 CASE INSTALLATION OVERVIEW: FSA 106310 CASE INSTALLATION OVERVIEW: FSA 106316 CASE INSTALLATION OVERVIEW: FSA LEARNING MAPS - MCLEAN, VA (106326) CFS BUSINESS SKILLS 106335 EFFECTIVE PRESENTATIONS 106343 CONSOLIDATED ELIGIBILITY FILE (CEF) 106350 106350 CONSOLIDATED ELIGIBILITY FILE (CEF) 106350 106352 FSA DEBIT CARD AND FIRST DATA RESOURCES (FDR) 106352 106354 106357 106363 FSA CLOSEOUT PROCESSES & MATERIALS 106354 FSA PRICING 106357 HSA AUTO DEBIT DETAILS 106363 Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 8 0 0 CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 1 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS Course Number 106363 Course Title HSA AUTO DEBIT DETAILS 106363 Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 106366 HSA DETAILED REGULATIONS 106366 CLASSROOM 01/201012/2010 106371 IBA SYSTEMS OVERVIEW 106371 CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.28 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 6.5 6.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 106374 106377 106381 106384 106386 106387 106387 106388 106389 106390 MENTORING WORKSHOP 106374 NAVIGATOR SYSTEM TRAINING 106377 PLAN SPONSOR TOOL 106381 FSA RESTRUCTURES 106384 COBRA REGULATIONS 106386 IBA COBRA ADMINISTRATION 106387 IBA ADMINISTRATION 106387 IBA FEES 106388 IBA FINANCE 106389 ASO GENERATIONAL DIVERSITY (106390) 106391 IBA ORGANIZATION 106391 106394 INTRODUCTION TO FLEXIBLE SPENDING ACCOUNTS (FSA) 106394 106396 INTRODUCTION TO INDIVIDUAL BILLING ADMINISTRATION (IBA) 106396 106401 106405 MOD SOFT SKILLS REFRESHER (106401) ZZTOPAZ_MONITORINGZZ - 106405 106423 LEARNING MAPS CHICAGO ( 106423) 106597 BEREAVEMENT TRAINING FOR MEDICAL UNDERWRITING (106597) Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 106667 NETWORK AND UNIT COST STRATEGY - COURSE 106667 SELF-PACED 01/200912/2009 0.75 0 0 TOO FEW HOURS 106671 LEARNING MAPS, SOUTHFIELD, MICHIGAN (106671) CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 9 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 0 SELF-PACED 01/200912/2009 3 0 0 CLASSROOM 01/200912/2009 14 14 0.5 0 INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 1 0 0 0 CLASSROOM 01/200912/2009 8 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC PHYSICAL BIOLOGICAL SCIENCE 8 0 0 NON-ACADEMIC 106641 MARX & MOPS TRAINING FOR CSR'S (106641) 106681 FLORIDA MCA (106681) 106683 LEARNING MAPS SEATTLE (106683) 106769 LEARNING MAPS COACHES TRAINING ST. LOUIS PARK (106769) 106773 LEARNING MAPS CARY (106773) 106784 RBCO ASD REFRESHER - HMO ACCUMULATORS & CLAIM INQUIRY (106784) 106789 RBCO ASD REFRESHER - TRADITIONAL ACCUMULATORS & CLAIM INQUIRY (106789) 106804 CLINICAL CONSULTANT CERTIFICATION (106804) 106821 RBCO MML MANAGER VIGNETTE - MAY 2009 (106821) 106830 LEARNING MAPS MN (106830) 106881 HEALTHY FAMILY NUTRITION FOR BUSY MOMS (AND DADS) (106881) 106897 LEARNING MAPS SAN DIEGO (106897) CLASSROOM 01/200912/2009 106974 ALZHEIMER’S DISEASE: UNDERSTANDING THE DISEASE AND STRATEGIES TO IMPROVE COMMUNICATION (106974) CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 106975 NCQA FOR NETWORK AND CONTRACTING 106975 SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 106987 RBCO MEDICARE CSR CERTIFICATION ONE (106987) CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC 106994 107011 107017 LEARNING MAPS TRAINING, GRAND RAPIDS 106994 LEARNING MAPS - WALNUT CREEK, CA (107011) RBCO ETUMS VENDOR TTT (107017) Course Number Course Title 107022 RBCO EWMP VENDOR TTT (107022) 107200 MEDICARE CERTIFICATION # 2 - AUTO ENROLLEE (107200) 107361 REJECTED CREDIT CARD TASK (107361) 107372 LEARNING MAPS SAN FRANCISCO CA (107372) 107426 MENTAL HEALTH PARITY AND ADDICTION EQUITY ACT OF 2008 (MHPAEA) - AETNA BEHAVIORAL HEALTH CLINICAL FORUMS (107426) 107429 PSC PRECERT PREDETERMINATION PILOT ABBREVIATED TRAINING (107429 ) 107445 PSC PRECERT PREDETERMINATION PILOT TRAINING (107445) 107495 107511 107559 107566 LEARNING MAPS PHOENIX AZ (107495) NAPSS CTT EC 2010 OE TRAINING (107511) LEARNING MAPS CAMBRIDGE, MASS (107559) LEARNING MAPS FT. WAYNE, IN (107566) 107568 LEARNING MAPS - WINDSOR, CT (107568) 107646 CALIFORNIA LANGUAGE ASSISTANCE PROGRAM TRAINING - PART 1 (107646) 107686 WELLNESS DEGREE PROGRAM - WELLNESS PACKAGES - 107686 107742 CCR TARGET TRAINING (107742) 107745 PM DU NH PHASE 2 TRAINING 107755 MILLIMAN CARE GUIDELINES 13TH EDITION 4 WEBINAR (107755) 107771 LEARNING MAPS FREDERICK MD (107771) 107782 ASC RENEWAL PACKAGE - FORMAL WALK THROUGH (107782) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 7 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM/SELFPACED 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 4 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 24 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1.5 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 7.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.58 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC Course Number 107785 107785 107789 107796 NON-ACADEMIC 1 0 0 NON-ACADEMIC 1 0 0 NON-ACADEMIC 1 0 0 NON-ACADEMIC 2 0 0 5 5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 8 0 0 NON-ACADEMIC 2 0 0 NON-ACADEMIC 8 0 0 NON-ACADEMIC 8 0 0 NON-ACADEMIC 8 0 0 NON-ACADEMIC 8 0 0 NON-ACADEMIC 4 0 0 NON-ACADEMIC 1 0 0 NON-ACADEMIC 4 0 0 1 1 COMBINABLE NON-ACADEMIC PHYSICAL BIOLOGICAL SCIENCE 2 2 COMBINABLE PHYSICAL BIOLOGICAL SCIENCE 1 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 SELF-PACED 01/201012/2010 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 01/200912/2009 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 SELF-PACED 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 CLASSROOM 01/200912/2009 ASC RENEWAL PACKAGE - INFORMAL Q&A (107785) SAVE AND CARE PACKAGE TRAINING (107789) WORKING WITH REGULATORS (107796) LEARNING MAPS- FAIRFIELD, NJ (107813) WKAB STD REPORT TRAINING OREGON (107824) 107901 LEARNING MAPS- NEW YORK CITY, NY (107901) 107902 LEARNING MAPS- LONG ISLAND/UNIONDALE (107902) LEARNING MAPS PORTLAND, OR (107931) LEARNING MAPS- BEDFORD NH (107960) 108009 PXR TEST ON IE6 SP3 108014 FRESNO CA - RBCO TEAM SUMMIT TRAINING (108014) 108033 NA PSS- PRODUCT REFRESHER AND NEW POLICY TRAINING- (108033) 108038 0 01/200912/2009 107812 107960 0 CLASSROOM TEAM EFFECTIVENESS AND FACILITATION TRAINING (107812) 107931 University of Phoenix Equivalency ASC RENEWAL PACKAGE - INFORMAL Q&A (107785) MEA ONLINE SCREENS (107802) 107824 Credits Recommended Delivery Method 107802 107813 Course Course Applicable Year Length Hours Course Title SKIN CANCER SAVVY (108038) CLASSROOM CLASSROOM/SELFPACED 108050 ALTCS MEDICAL TRAINING (108050) CLASSROOM 01/200912/2009 108068 LEARNING MAPS - LINTHICUM HEIGHTS MD (SCHALLER ANDERSON) (108068) CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC 108070 CHRONIC MYELOGENOUS LEUKEMIA IN-SERVICE 5/19/09 (108070) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.25 0 0 TOO FEW HOURS 108077 HR CERTIFICATION APPLICATION (108077) Course Number 108082 Course Title GENERATIONAL DIVERSITY TRAINING (108082) 108089 ALTCS FALL PREVENTION TRAINING (108089) 108097 RBCO SPECIALTY EXTERNAL PRICING TRAINING (108097) 108102 108105 ALTCS HIV/AIDS TRAINING (108102) LEARNING MAPS LEAWOOD, KS (108105) 108124 ALTCS SPINAL CORD INJURY TRAINING (108124) 108132 GOVERNMENT CONTRACT BIWEEKLY TASK SHEET (108132) 108142 PSC SPECIALIZED GOLDEN HOUR - NEW SUPERVISOR CALL ESCALATION PROCESS (108142) 108143 BH 2009 REFRESHER TRAINING - E.POLICIES (108143) 108157 ALTCS ARTHRITIS TRAINING - RA LIVE (108157) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency HUMANITIES INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 2 2 COMBINABLE CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE SELF-PACED 01/200912/2009 2 0 0 CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE CLASSROOM 01/200912/2009 8 0 0 CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE NON-ACADEMIC PHYSICAL BIOLOGICAL SCIENCE SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 01/200912/2009 1 0 0 NON-ACADEMIC 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE NON-ACADEMIC PHYSICAL BIOLOGICAL SCIENCE 1.5 1.5 COMBINABLE PHYSICAL BIOLOGICAL SCIENCE SELF-PACED CLASSROOM/SELFPACED NON-ACADEMIC PHYSICAL BIOLOGICAL SCIENCE 108232 ALTCS CANCER TRAINING (108232) CLASSROOM 01/200912/2009 108259 SERVICE REQUEST WORKBENCH OVERVIEW FOR SRPMS (108529) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 108265 SERVICE REQUEST WORKBENCH OVERVIEW FOR I&T (108265) 01/201012/2010 1 0 0 NON-ACADEMIC 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.33 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 3.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC 108277 DOW CHEMICAL NUANCE TRAINING (108277) 108284 NURSE'S COMMUNICATION TOOLBOX WEBINAR (108284) 108298 CALIFORNIA LANGUAGE ASSISTANCE PROGRAM TRAINING - PART 2 (108298) 108313 108322 LEARNING MAPS GREENWOOD VILLAGE (108313) FLEX CM- VALERO (108322) 108332 WR PHOENIX DU MIGRATION TO ATV (108332) 108370 LEARNING MAPS LOS ANGELES/PLAZA CONF. RM. (108370) SELF-PACED CLASSROOM/SELFPACED Course Number 108418 Course Title LEARNING MAPS SANDY, UTAH COURSE 108418 Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC 0.3 0 0 TOO FEW HOURS 108479 NATIONAL ACCOUNTS PHI OVERVIEW (108479) SELF-PACED 01/201012/2010 108484 LEARNING MAPS - LAS VEGAS, NV (108484) CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 CLASSROOM 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 108491 LEARNING MAPS SO. PORTLAND, ME (108491) 108506 LEARNING MAPS THOUSAND OAKS (108506) 108519 EMPLOYEE RESOURCE GROUP DEVELOPMENT SERIES (108519) 108522 CS - RUMBA TRAINING (108522) CLASSROOM 01/200912/2009 108556 SMARTSOURCE INFORMATION SESSION (108556) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 108603 NACO TRAD CBS 100% ALLOWABLE & MOB REFRESHER (108603) SELF-PACED 01/200912/2009 4 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 108615 LITIGATION--RISK AWARENESS (108615) 108618 LEGISLATIVE IMPLEMENTATION UNIT (108618) CLASSROOM 01/200912/2009 108623 PLANVIEW - GRANTS (108263) SELF-PACED 01/200912/2009 0.1 0 0 TOO FEW HOURS 108624 PLANVIEW - NAVIGATE THE PORTFOLIO MANAGER (108264) SELF-PACED 01/200912/2009 0.3 0 0 TOO FEW HOURS 108628 PLANVIEW - USING MANAGE WORK FOR PRODUCTION SUPPORT (108628) SELF-PACED 01/200912/2009 0.8 0 0 TOO FEW HOURS 108628 PLANVIEW - USING MANAGE WORK FOR PRODUCTION SUPPORT (108628) SELF-PACED 01/201012/2010 0.08 0 0 TOO FEW HOURS 108631 PLANVIEW - MANAGE RESOURCES FOR DEVELOPMENT MANAGERS (108631) SELF-PACED 01/200912/2009 0.08 0 0 TOO FEW HOURS 108633 PLANVIEW - NAVIGATING PLANVIEW FOR DEVELOPMENT MANAGERS (108633) SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS 108635 PLANVIEW - MANAGE TIMESHEETS FOR RESOURCE MANAGERS (108635) SELF-PACED 01/200912/2009 0.16 0 0 TOO FEW HOURS 108636 PLANVIEW - BUILD AND MANAGE A WBS FOR PROJECT MANAGERS (108636) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 108637 PLANVIEW - MANAGE RESOURCES FOR RESOURCE MANAGERS (108637) SELF-PACED 01/200912/2009 0.6 0 0 TOO FEW HOURS Course Number Course Title 108639 PLANVIEW - RESOURCE ASSIGNMENTS FOR RESOURCE MANAGERS (108639) 108642 PLANVIEW - BUILD AND MANAGE A WBS FOR PRODUCTION SUPPORT (108642) 108643 PLANVIEW - NAVIGATING PLANVIEW FOR PRODUCTION SUPPORT (108643) 108644 PLANVIEW - GRANTS FOR PRODUCTION SUPPORT (108644) 108645 PLANVIEW - PORFOLIO OVERVIEW FOR PRODUCTION SUPPORT (108645) 108650 DENTAL ORTHODONTIC REFRESHER (108650) 108656 LOW INCOME SUBSIDY (LIS) SCREEN TRAINING (108656) 108696 NACO CBS MEDICAID REFRESHER TRAINING (108696) 108711 MEDICARE PRICING READINESS (108711) 108755 BAC MEDICAL DIRECTOR REFERRALS 6/24/09 (108755) 108780 AHF - HRA RENEWALS - 108780 108818 RBCO 1:1 TRAINING/COACHING (14815) 108839 NACO TRAD CLAIM OVERVIEW FOR TEAM LEADS (108839) 108860 ADAM DPP PEOPLESOFT FOR WKAB (DISABILITY) 108860 108954 RBCO AETNA STUDENT HEATH TRAINING FOR SRC (108954) 108965 PSC SPECIALIZED GOLDEN HOUR - QUALITY CAMPAIGN TRAINING (108965) 108978 FRESNO RBCO TRADITIONAL TEAM SUMMIT TRAINING 109053 FIRST DATA HEALTHCARE CARD WEBSITE; USE AND NAVIGATION (109053) 109101 109202 UNDERSTANDING BEHAVIOR STYLES (109101) LEARNING MAPS, COLUMBIA, MISSOURI (109202) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0.16 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.08 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.16 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.25 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 6 6 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 CLASSROOM 01/201012/2010 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 80 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 CLASSROOM 01/200912/2009 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC Course Number Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 2 0 0 NON-ACADEMIC 0.5 0 0 TOO FEW HOURS 0.5 0 0 TOO FEW HOURS 1 0 0 NON-ACADEMIC 0.5 0 0 TOO FEW HOURS 8 0 0 NON-ACADEMIC 1 0 0 NON-ACADEMIC 2 0 0 3 3 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 8 8 0.5 INTERDISCIPLINARY/ ELECTIVE INTERDISCIPLINARY/ ELECTIVE Course Title Delivery Method 109212 BAC - CAREMARK INSERVICE "A BROAD OVERVIEW OF ANTIDEPRESSANTS" (109212) 9AM TO 10AM CLASSROOM 01/200912/2009 0 109218 BAC - CAREMARK IN-SERVICE "A BROAD OVERVIEW OF ANTIDEPRESSANTS" (109218) 1PM TO 2PM CLASSROOM 01/200912/2009 SELF-PACED 01/200912/2009 SELF-PACED 01/200912/2009 SELF-PACED 01/200912/2009 SELF-PACED 01/200912/2009 01/201012/2010 01/200912/2009 CLASSROOM 01/200912/2009 SELF-PACED 01/200912/2009 CLASSROOM 01/200912/2009 109219 RBCO COB REFRESHER FOR CBS, SC (109219) 109228 LEARNING MAPS PRE-SESSION ASSESSMENT (109228) 109229 LEARNING MAPS POST-SESSION ASSESSMENT (109229) 109283 TRADITIONAL E.PUB CODEBOOK (109283) 109287 HEALTHY WEIGHT FOR LIFE INFORMATION SESSION (109287) 109289 RBCO MEDICARE PFFS CALLS REFRESHER TRAINING (109289) 109313 RBCO SRC CSR HIPAA REFRESHER TRAINING (109313) 109382 WELLNESS DEGREE PROGRAM - MODULE 1 109382 109384 NA PSS- PCC REFRESHER: BH PARITY TRAINING (109384) CLASSROOM CLASSROOM/SELFPACED 109385 CONSULTATIVE REFRESH (109385) CLASSROOM 01/200912/2009 109386 CALL PROGRAM CHW/SCRIPPS (109386) CLASSROOM 01/200912/2009 3.5 3.5 COMBINABLE 109416 ORTHODONTIC REFRESHER TRAINING (109416) CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 3 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 01/200912/2009 4 0 0 NON-ACADEMIC 01/200912/2009 1 0 0 NON-ACADEMIC 109553 109645 109828 ADVANCED PHOTOSHOP ELEMENTS (109553) RBCO APMCAS REFRESHER TRAINING (109645) CONTENTADAPTORTEST - PXR 109856 RBCO BIG 4 REFRESHER (109856) 109858 CLAIM READINESS E2E PROCESS TIMELINE (109858) CLASSROOM CLASSROOM/SELFPACED Course Number 109876 Course Title WHAT'S NEW IN ASD - AUGUST 2009 TRAINING RELEASE COMMUNICATION (109876) 109878 MENTORING AT AETNA 101 (109878) 109887 EAP CONCIERGE SERVICE ADVENTURE AND BENEFITS 109887 109892 AN INTRODUCTION TO PSYCHOPHARMACOLOGY (109892) 109897 BAC - HIPAA PRIVACY AND POLICY 11AM TO 12 PM(BILTMORE ROOM) (109897) 109902 BAC - HIPAA & QUALITY OF CARE POLICY AND PROCEDURE (109902) 109908 BAC - HIPAA POLICY AND PROCEDURE 7/6/09 2PM TO 3PM (BILTMORE) (109908) 109977 CS - 2010 AETNA MEDICARE INDIVIDUAL PRODUCT CHANGES (109977) 110010 RBCO SRC ELECTRONIC ENROLLMENT OVERVIEW 110010 110043 BAC - PRE TERM LABOR IN-SERVICE 7/15/09 10 AM (110043) 110066 CPSO MENTOR PROGRAM - MENTOR (110066) 110067 CPSO MENTOR PROGRAM - PROTÉGÉ (110067) 110074 DENTAL CBS TRAINING 110155 CROSS TRAINING - MOD TO PHL (110155) 110200 AIS SME TRAINING: GROUP INSURANCEWORKABILITY PLAN MAINTENANCE TOOL (110200) 110224 110227 110248 110260 110269 NAPSS CTT PCC 2010 OE TRAINING (110224) RBCO SRC INDEXING TRAINING (110227) LEARNING MAPS MOUNT LAUREL, NJ (110248) ALTCS STROKE 101 TRAINING (110260) ASSIMA 6.04 TRAINING (110269) Delivery Method Course Course Applicable Year Length Hours SELF-PACED 01/201012/2010 CLASSROOM 01/201012/2010 1.5 01/200912/2009 0 CLASSROOM CLASSROOM/SELFPACED 0.5 Credits Recommended University of Phoenix Equivalency 0 TOO FEW HOURS 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0 0 TOO FEW HOURS 0 01/200912/2009 2 2 COMBINABLE PHYSICAL BIOLOGICAL SCIENCE CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 6 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 10 10 0.5 INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 20 20 1 INTERDISCIPLINARY/ ELECTIVE 01/200912/2009 0 0 0 TOO FEW HOURS 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE NON-ACADEMIC PHYSICAL BIOLOGICAL SCIENCE SELF-PACED 01/200912/2009 32 32 2 INTERDISCIPLINARY/ ELECTIVE CLASSROOM CLASSROOM/SELFPACED Course Number Course Title 110271 NACO JCA PRECERT TRAINING (110271) 110274 CS CONSUMER PORTAL TRAINING - 8/10 RELEASE 110274 110275 HOW MANAGED CARE CAN HELP PHARMACOTHERAPY OF SUBSTANCE ABUSE (110275) 110306 EAP NEW HIRE 110306 110314 110317 110320 110324 *EAP AETNA ONE CONCIERGE & BENEFITS 110314 PROJECT MANAGEMENT - PROCESS - 110317 ASRX INSURANCE SCRIPTING (110320) MILLIMAN CARE GUIDELINES COURSE # 110324 Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 01/200912/2009 40 0 0 NON-ACADEMIC 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 128 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 48 0 0 SELF-PACED 01/200912/2009 3 3 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 2.5 0 0 CLASSROOM 01/200912/2009 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM CLASSROOM/SELFPACED 110326 PROJECT MANAGEMENT - PEOPLE SKILLS - 110326 SELF-PACED 01/200912/2009 110355 AETNA HEALTH INFORMATION ADVANTAGE OVERVIEW (110355) CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 40 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.66 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 24 24 1.5 INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 600 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 01/200912/2009 2 0 0 NON-ACADEMIC 01/200912/2009 2 0 0 NON-ACADEMIC 110359 110395 RBCO AHT REDUCTION REFRESHER (110359) SERIOUS REPORTABLE EVENTS (110395) 110426 DENTAL BOOT CAMP TRAINING - 110426 110428 NACO AETNA ONE PREMIER CONCIERGE NEW HIRE TRAINING (110428) 110432 110452 PM DU MILLIMAN ODT MODULES (110432) NACO SRC WEB ENROLLMENT (110452) 110463 PHARMACY PRECERT REFRESHER (110463) 110474 2009 2ND QUARTER PHL TRAINING PART 1 NATURAL DISASTER (110474) 110517 110535 RBCO P08-7817A LIS SCREEN CHANGES 110517 RBCO CSMING/GEBAR FOR TELESALES (110535) CLASSROOM CLASSROOM/SELFPACED Course Number Course Title 110538 LEARNING MAPS PHOENIX AZ (110538) 110542 ALTCS MEDICAL TRAINING #2 - PULMONARY (110542) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 2 2 COMBINABLE NON-ACADEMIC PHYSICAL BIOLOGICAL SCIENCE 1.5 1.5 COMBINABLE PHYSICAL BIOLOGICAL SCIENCE 110554 ALTCS BRAIN INJURY TRAINING (110554) CLASSROOM 01/200912/2009 110566 NACO ACCOUNT MANAGEMENT SUMMER CAMP REFRESHER TRAINING (110566) CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 32 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 110629 LEARNING MAPS, CHESTERFIELD, MO (110629) 110637 *EAP AETNA ONE ETUMS 110637 110640 RBCO AETNA INDIVIDUAL MARKETS TTT (TRAD AND HMO) (110640) 110642 AHC – CM BROWN BAG SESSION 1 – TARGET AND PARTICIPATION LEVEL (110642) 110666 WOUND HEALING IN THE DIABETIC FOOT (110666) CLASSROOM 01/200912/2009 1 1 COMBINABLE PHYSICAL BIOLOGICAL SCIENCE 110707 NUTRITION SUPPORT AND THE ONCOLOGY PATIENT (110707) CLASSROOM 01/200912/2009 1 1 COMBINABLE PHYSICAL BIOLOGICAL SCIENCE 110734 NACO TRAD CBS AWP & DRG REFRESHER (110734) CLASSROOM 01/200912/2009 7 0 0 NON-ACADEMIC 110739 LEARNING MAPS COACHES TRAINING NASHVILLE 110739 CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 20 0 0 CLASSROOM 01/200912/2009 3 3 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 80 0 0 NON-ACADEMIC 110741 110763 AETNA ONE ADVENTURE (110741) DENTAL FAMILY OF PLANS 110795 PRIVACY BREACH REPORTING (110795) 110808 ALTCS 3RD MANDATORY MEDICAL TRAINING (110808) 110813 RBCO MIDDLE MARKET REFRESHER (110813) 110832 RBCO BH CLAIM PROCESSORS COB REFRESHER (110832) 110890 MEDICARE CERTIFICATION (110890) 110912 MSO MEDICARE E&B CENTER OF EXCELLENCEPHASE 1 ENROLLMENT (110912) Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 110913 DIALECTICAL BEHAVIORAL THERAPY (DBT), PERSONALITY DISORDERS AND INTEGRATED TREATMENT (110913) CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 110932 SCM GLOBAL MATERNITY (110932) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 12 12 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0 0 0 TOO FEW HOURS 110938 BH CLINICAL TARGET TRAINING (110938) 110942 BAC -- 360 SERVICE TOOL AND ACTIVE ADVICE (110942) 110958 110963 BAC LUNCH AND LEARN DRG 10 AM (110958) AGB NH CBS-CSR 07-13-09 110967 AGB NH SEATTLE CSR 07-27-09 111009 FLEXIBLE SPENDING ACCOUNTS (FSA) PRODUCT TRAINING 111009 111026 TTT DENTAL FOR AETNA ONE (111026) SELF-PACED 01/201012/2010 111034 JAX DENTAL TEAM TIME (111034) CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 3.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.16 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 24 24 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 111042 LEARNING MAPS NASHVILLE (111042) 111048 LEARNING MAPS MEMPHIS (111048) 111058 GROUP SCHOOL - INTRODUCTION TO MEDICARE TRAINING 111085 ASD INTEGRATION/MEA (111085) 111091 NASS - WINDSOR CUSTOMER CENTER SITE VISIT (111091) 111102 111106 111113 NACO ONLINE WEB CHAT (111102) NA UNDERWRITING NEW HIRE TRAINING (111106) ROWING TO MI SUCCESS USING OARS - 111113 111115 RBCO FSA ORTHO CLAIMS TRAINING (111115) 111125 RETIREE SOLUTIONS STRATEGY AND PRODUCT OVERVIEW (111125) Course Number Course Title 111139 E2I - ELECTRONIC TO IMAGE PROCESSES AND WORKFLOW FOR DENTAL (111139) 111140 INTRODUCTION TO THE CONTRACT PRICING SYSTEM (111140) 111171 AQC DENTAL TRAINING - PART 1 - 111171 111175 AQC DENTAL TRAINING - PART 2 - 111175 111184 CARE MANAGEMENT OF BIPOLAR DISORDER (111184) 111201 111208 NACO SRC LUMINX INQUIRY TRAINING (111201) CANCELLED.... 111229 ALTCS FLU PROJECT TRAINING (111229) 111238 BH 2009 ASD/BENEFIT REFRESHER TRAINING (111238) 111251 PCC TRAINING FOR P&C REPS (111251) 111274 CT MEDICAID LEADERSHIP TEAM BUILDING (111274) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 SELF-PACED 01/200912/2009 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 01/200912/2009 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 280 0 0 CLASSROOM 01/200912/2009 14 14 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 1.5 0 0 NON-ACADEMIC CLASSROOM CLASSROOM/SELFPACED 111284 ONECARD FOR NACO (111284) SELF-PACED 01/201012/2010 111286 UNDERSTANDING AND APPLYING NATIONAL AND AETNA PROPRIETARY DURATION BENCHMARK GUIDES (111286) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 111293 PROVIDER SERVICES REFERRAL TRAINING (111293) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 12 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 111296 MSW TO ASD TRAINING (111296) 111299 NACO SRC HOME DEPOT TRAINING ALL PHASES (111299) 111300 GOODHEALTH CBS NEW HIRE TRAINING 111308 CM SIMULATION - FLEX CORONARY ARTERY DISEASE (CAD) CASE STUDY (111308) 111311 CM SIMULATION - NEONATAL INTENSIVE CARE UNIT (NICU) CASE STUDY (111311) 111313 CM SIMULATION - ASTHMA CASE STUDY (111313) Course Number 111325 Course Title SERVICECENTER KNOWLEDGE MANAGEMENT (111325) 111336 NACO MEDICARE REFRESHER (111336) 111338 AETNA SPECIALTY PHARMACY (ASRX) NEW HIRE (111338) 111399 RBCO TRAIN THE TRAINER INTRO TBT (111399) 111403 CLAIM READINESS E2E PROCESS TIMELINE TBT (111403) 111409 UPWARD BOUND SENIOR CUSTOMER SERVICE REPRESENTATIVE MENTORING PROGRAM (111409) 111419 NA PSS- TRADITIONAL AR NEW POLICY/REFRESHER TRAINING (111419) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 01/200912/2009 0 0 0 TOO FEW HOURS 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 280 0 0 SELF-PACED 01/200912/2009 3 3 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM/SELFPACED 01/200912/2009 70 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 4 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS SELF-PACED CLASSROOM/SELFPACED 111431 KA WEB INTELLIGENCE XI 3.1 – GETTING STARTED SELF-PACED 01/200912/2009 111441 PHARMACY LEADERSHIP SERIES - MANAGING PERFORMANCE, KANSAS CITY, MISSOURI (111441) CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 111451 LEARNING MAPS NH (111451) CLASSROOM 01/200912/2009 6 0 0 NON-ACADEMIC 111488 RBCO 2010 MEDICARE OPEN ENROLLMENT (111488) CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 5.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 24 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 111491 PHARMACY DRUG INFORMATION INQUIRY (111491) 111533 NACO SRC CREDIT CARD CLASS (111533) 111575 AETNA MEDICARE EXTENDED SERVICE AREA (111575) 111576 AETNA ONE PRODUCTS PROGRAMS AND BENEFIT OVERVIEW (111576) 111582 RBCO SPECIALTY RECALCULATION TRAINING 111608 APPEALS 101 FOR CUSTOMER SERVICE - PRETEST (111608) 111609 APPEALS 101 FOR CUSTOMER SERVICE - POSTTEST (111609) 111621 MANAGING YOUR FINANCIAL FUTURE (111621) 1 1 Course Number Course Title 111725 INTRODUCTION AND OVERVIEW OF CMS – TEST OUT OPTION (111725) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 111725 INTRODUCTION AND OVERVIEW OF CMS – TEST OUT OPTION (111725) SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 111733 MOD ASSISTANCE TRAINING (111733) CLASSROOM 01/200912/2009 32 0 0 NON-ACADEMIC 111751 MERCY CARE - CULTURAL COMPETENCY PART 1 (111751) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 111756 MERCY CARE - CULTURAL COMPETENCY PART II (111756) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 111757 MERCY CARE - CULTURAL COMPETENCY PART III (111757) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 111761 TRAINING PARTICIPATION REPORTS DEMONSTRATION SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 18 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.41 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 2.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 CLASSROOM 01/200912/2009 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0.25 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.25 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 111766 NA LEADERSHIP STRATEGIC SUMMIT (111766) 111769 NACO SRC HOME DEPOT 2010 OPEN ENROLLMENT TRAINING (111769) 111779 OVERVIEW OF NCQA MBHO ACCREDITATION (111779) 111781 AETNA ONE - FIRST IMPRESSION TREATMENT - FIT (111781) 111784 AETNA ONE FIRST IMPRESSION TREATMENT - FIT (111784) 111785 RBCO MML TEAM LEADER VIGNETTE - AUGUST 2009 (111785) 111801 AGB-CONFLICT RESOLUTION (111801) 111802 SMARTSOURCE (111802) 111853 MAKE A DARN-COMMITMENT FOR MI SUCCESS111853 111863 CONTROLLING STATE MASTERY TEST (#111863) 111869 IHD SPOTLIGHT (COURSE# 111869) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 111881 COMPLIANCE AS A CORE COMPETENCY OVERVIEW FOUNDATIONAL (111881) CLASSROOM 01/200912/2009 0.75 0 0 TOO FEW HOURS 111912 EMPLOYEE RELATIONS: EMPLOYEE ENGAGEMENT IN A NON-UNION SETTING (111912) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE Course Number 111914 Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 0 0 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE Course Title Delivery Method AGB-MARKET POSITIONING CERT. DEEP DIVE CALL (111914) CLASSROOM 01/200912/2009 2 111933 AGB - STRATEGIC COACHING (111933) CLASSROOM 01/200912/2009 111939 DPCI MEDICAL MANAGEMENT REPORTING ON POTENTIAL QUALITY OF CARE CONCERNS (111939) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 111958 2010 ANNUAL ENROLLMENT BENEFITS TRAINING (111958) SELF-PACED 01/200912/2009 0.2 0 0 TOO FEW HOURS 111965 LEARNING MAPS ACTIVEHEALTH HDMS CHANTILLY VA (111965) CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.25 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 80 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 48 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 40 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 6 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 112023 CONTROLLING STATE (112023) 112037 MERCY CARE - MEMBER SERVICES NEW HIRE (112037) 112039 MERCY CARE - PROVIDER RELATIONS NEW HIRE (112039) 112040 MERCY CARE - APPEALS NEW HIRE (112040) 112066 RBCO ASD TRAINING FOR THE TRADITIONAL COB TEAM (112066) 112069 LEARNING MAPS ACTIVEHEALTH HDMS BEACHWOOD OH (112069) 112071 MERCY CARE - ARIZONA ADMINISTRATIVE CODE (112071) CLASSROOM 01/200912/2009 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 112072 MERCY CARE - ARIZONA’S REVISED STATUTES (112072) CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 112082 LEARNING MAPS ACTIVEHEALTH HDMS CHICAGO IL (112082) CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC 112095 LEARNING MAPS ACTIVEHEALTH HDMS GREENWOOD VILLAGE CO (112095) CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE CLASSROOM 01/200912/2009 2 2 COMBINABLE HUMANITIES INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 6.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC 112099 ALTCS CULTURAL DIVERSITY TRAINING (112099) 112111 CANCER SURVIVORSHIP (#112111) 112118 NACO TRAD CBS - AWP REFRESHER TRAINING (112118) 112119 NACO TRAD CBS HOSPITAL REFRESHER TRAINING (112119) 112133 LEARNING MAPS ACTIVEHEALTH HDMS ROLLING MEADOWS IL (112133) Course Number Course Title 112148 RBCO CONNECTIVITY FOR SRC 112148 112154 PRECERT IQA RENTAL PASSIVE REFRESHER (112154) 112159 PRECERT IQA PLAN SPONSOR TOOL REFRESHER (112159) 112172 BRIEFING TABLE STAKES: ANTE INTO THE GAME 112172 Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 12 12 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0.25 0 0 TOO FEW HOURS 112197 STRATEGIC BROKER MANAGEMENT (112197) CLASSROOM 01/200912/2009 112258 MENTAL HEALTH PARITY AND ADDICTION EQUITY ACT OF 2008 (MHPAEA) OVERVIEW (112258) SELF-PACED 01/201012/2010 CLASSROOM 01/200912/2009 16 16 1 INTERDISCIPLINARY/ ELECTIVE 12 12 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 112259 TRICARE RHCM NEW HIRE SCM (112259) 112268 CONSULTATIVE SOLUTIONS (112268) CLASSROOM 01/200912/2009 112272 CONSULTATIVE SOLUTIONS PART II (112272) CLASSROOM 01/200912/2009 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 112281 CLAIM READINESS E2E PROCESS TIMELINE TBT (112281) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 112284 BAC - CEU BIPOLAR DEPRESSION: ACCURATE DIAGNOSIS AND EVIDENCE-BASED TREATMENT (112284) CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 01/200912/2009 4 0 0 NON-ACADEMIC 01/200912/2009 4 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 112294 KNOWLEDGE CHECK - WEEK ONE (112294) 112299 INTERPRETING AETNA REPORTING DATA (112299) 112302 NACO INDEPENDENT PHYSICIAN ASSOCIATION (IPA) TRAINING (112302) 112314 MEMBER PAYMENT ESTIMATOR (112314) 112327 DEFINING AND DELIVERING THE SELECT ACCOUNT VALUE PROPOSITION (112327) 112328 EXTENSION OF BENEFITS - ANNUAL REFRESHER TRAINING (112328) 112343 LEARNING MAPS ACTIVEHEALTH HDMS NEW YORK NY (112343) 112346 PSC TRAINING WISH LIST – POA INDICATOR (112346) CLASSROOM CLASSROOM/SELFPACED Course Number 112417 Course Title PERSONALIZED URL (PURL) CAMPAIGN 2009 (112417) 112421 NACO PSL BH PARITY TRAINING (112421) 112423 NACO SRC ADJUDICATION REFRESHER TRAINING (112423) 112435 EFFECTIVELY POSITIONING AETNA RENEWALS (112435) 112438 112468 RBCO - EZLINK BILLING & ENROLLMENT (112438) SELECT ACCOUNT STRATEGY SESSION (112468) 112495 RBCO PLAN SPONSOR MODULE TRAINING 112498 KEY ACCOUNT PRESENTATION WORKSHOP (112498) 112532 BASIC DENTAL PRODUCT AND NETWORK OVERVIEW - 112532 112535 AETNA ONE OVERVIEW (112535) 112560 NACO AETNA ONE PREMIER CBS NEW HIRE TRAINING (112560) 112572 DIABETES MELLITUS PART 1 GRAND ROUND SESSION CERTIFICATE (112572) 112580 AUTOCODER (112580) 112586 PSC SPECIALIZED GOLDEN HOUR - NETWORK TOPICS (112586) 112614 ACTIVEHEALTH CM-CCM UPDATE (112614) 112623 AETNA BEHAVIORAL HEALTH COMPLIANCE CLINIC (112623) 112624 MEDICARE ENROLLMENT (112624) 112635 EMO TO FLEX MANAGED CARE HEALTH PLANS (MCHP) PRE-REQUISITE (112635) 112641 MANAGING VIRTUAL MEETINGS (112641) 112666 URAC PHARMACY BENEFIT MANAGEMENT STANDARDS (112666) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 01/200912/2009 8 8 0.5 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 600 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.16 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.33 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 3 0 0 SELF-PACED 01/200912/2009 3 3 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 24 0 0 SELF-PACED 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM CLASSROOM/SELFPACED Course Number 112674 112680 Course Title PHL CROSS-FUNCTIONAL TRAINING (112674) CLAIM SCRIPTING: LEVEL OF CARE (112680) 112683 REFEEDING SYNDROME (112683) 112686 MEDICARE CROSS OVER CLAIMS TRAINING UPDATE (112686) 112725 BEHAVIORAL HEALTH INTERMEDIATE MOTIVATIONAL INTERVIEWING (112725) 112737 EATING DISORDERS: MOVING FROM DISCONNECTION TO BETTER CONNECTION IN EVALUATING AND MOTIVATING PATIENTS AND FAMILIES FOR CHANGE IN RECOVERY (112737) 112763 RBCO INDIVIDUAL CLAIMS PROCESSING REFRESHER (112763) 112767 PSC TRAINING WISH LIST - TRAD SCM/POIN (112767) 112768 PSC TRAINING WISH LIST - HMO SCM HOSPITAL (112768) 112771 NACO- CA HMO TO TRADITIONAL WEB CCI HIGH LEVEL OVERVIEW (112771) 112774 NACO- CA HMO TO TRADITIONAL MEA MEMBER INQUIRY HIGH LEVEL OVERVIEW (112774) 112788 SE/SW BEST PRACTICE STEERAGE: PHYSICIAN CONTRACTING (112788) 112795 112833 RBCO EFFECTIVE DECISION MAKING (112795) AST CLAIM INTERPRETATION (112833) 112840 PXR TEST OF BT FOR AH AUDIENCE 112840 112846 NACO FIRST IMPRESSION TREATMENT - FIT (112846) 112864 NORMS BASED FEEDBACK - RBCO CONFERENCE 2009 (112864) 112895 112918 RBCO ADVANCED WRITING SKILLS (112895) ALTCS MEDICAL TRAINING - "THE HEART" (112918) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 CLASSROOM 01/200912/2009 1.25 1.25 COMBINABLE NON-ACADEMIC PHYSICAL BIOLOGICAL SCIENCE SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM/SELFPACED 01/200912/2009 2 2 COMBINABLE PHYSICAL BIOLOGICAL SCIENCE CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 3 0 0 NON-ACADEMIC 01/200912/2009 3 0 0 NON-ACADEMIC 01/201012/2010 1.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 3.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 01/200912/2009 3.5 3.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 01/200912/2009 0 0 0 TOO FEW HOURS COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED CLASSROOM/SELFPACED SELF-PACED CLASSROOM/SELFPACED CLASSROOM 01/200912/2009 2 2 Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 112986 VIRTUAL FACILITATION (112986) CLASSROOM 01/201012/2010 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 112999 RBCO MML MANAGER'S VIGNETTE - SEPTEMBER 2009 (112999) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 113002 NAVIGATING THROUGH THE PRE-CONTEMPLATION AND CONTEMPLATION STAGES OF CHANGE 113002 SELF-PACED 01/201012/2010 0.25 0 0 TOO FEW HOURS 113041 LEADERSHIP DEVELOPMENT PROGRAM KICKOFF 113041 CLASSROOM 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 113047 PARENTING TEENS: BEYOND PRAISE AND PUNISHMENT (113047) CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 113058 RBCO MML TEAM LEADER'S VIGNETTE SEPTEMBER 2009 (113058) SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 10 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 113084 AGHP TRICARE - NEW HIRE REFRESHER (113084) 113087 VERINT SUPERVISOR AND MANAGER TRAINING (113087) 113118 113124 RBCO CREATIVITY IN TRAINING 113118 PXR REMINDER TESTG 113124 PXR REMINDER TESTG 113125 RBCO BRAIN-BASED LEARNING THEORY TBT (113125) 113132 ALTCS STRESS MANAGEMENT TRAINING (113132) CLASSROOM 01/200912/2009 113137 ALTCS STRESS MANAGEMENT II - BEYOND THE BASICS TRAINING (113137) CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 113143 STRATEGIC PLAN SPONSOR SOLUTIONS (113143) SELF-PACED 01/200912/2009 0.16 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.25 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.08 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.08 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.08 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 8 0 0 NON-ACADEMIC 113144 PLAN SPONSOR PROCESS INTEGRITY (113144) 113145 COMMUNICATION, TRAINING & REPORTING (113145) 113147 113148 113164 CONTRACTING PROCESS IMPROVEMENT (113147) STANDARDS MANAGEMENT UNIT (SMU) (113148) RBCO COB SPECIALTY TRAINING (113164) Course Number 113166 Course Title RBCO FIRST DATA HEALTHCARE CARD WEBSITE (113166) 113168 RBCO NON RENEWAL TEMP TRAINING (113168) 113199 NATIONAL ACCOUNTS STRATEGY WEBINAR ROLL OUT PREP SESSION 113227 RBCO INDIVIDUAL GEMS ACCOUNT RECEIVABLES (113227) 113238 ELECTRONIC TO IMAGE (113238) 113244 MEDICARE SOLD SUBMISSION TRAINING - 113244 113245 NATIONAL ACCOUNT STRATEGY IN ACTION SESSION (113245) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0.75 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 72 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 80 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 113273 CLAIM CHECK 8.5 TUTORIAL (113273) 113277 ALTCS ALZHEIMER'S CARE PATH OVERVIEW TRAINING (113277) CLASSROOM 01/200912/2009 2.5 2.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 113285 ALTCS ALZHEIMER'S CARE PATH TRAINING PART II EARLY STAGES OF ALZHEIMER'S (113285) CLASSROOM 01/200912/2009 2.5 3.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 113294 CLAIM CHECK 8.5 TUTORIAL (#113294) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 113304 MENTAL HEALTH PARITY AND ADDICTION EQUITY ACT OF 2008 (MHPAEA) OVERVIEW SRC ONLY (113304) SELF-PACED 01/201012/2010 0.16 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 72 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 01/200912/2009 0 0 0 TOO FEW HOURS 01/201012/2010 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 3 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 113328 RBCO ADVANCED LEARNING THEORY (113328) 113374 RBCO MEDICARE BILLING AND INVOICE TRAINING (113374) 113382 BAC ATV TRAINING AND ASSESSMENT (113382) 113383 BAC-BRUNCH AND LEARN- VALVE REPLACEMENT (113383) 113391 AETNA COMMUTER BENEFITS (ACB) FILE SPECIFICATIONS OVERVIEW (113391) 113393 BAC HP CSR TRAINING 3 FOR ADAM (113393) 113394 RBCO COB REFRESHER TRAINING FOR CSRS (113394) 113395 BAC HP CSR TRAINING 4 FOR ADAM (113395) SELF-PACED CLASSROOM/SELFPACED Course Number 113396 Course Title BAC HP CSR TRAINING HC FOR ADAM (113396) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 113398 BAC HP INTAKE TRAINING HC FOR ADAM (113398) CLASSROOM 01/200912/2009 113406 EXPLAINING R AND C TO CONTACTS (113406) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 113410 CM SIMULATION - PEDIATRIC ATRIAL SEPTAL DEFECT (ASD) CASE STUDY (113410) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 113411 CM SIMULATION NEONATAL INTENSIVE CARE UNIT (NICU) APNEIC NEWBORN CASE STUDY (113411) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 113412 CM SIMULATION MEDICARE DIABETES CASE STUDY (113412) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 113413 CM SIMULATION BACK INJURY CASE STUDY (113413) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 113415 APLC PHASES 1-7 (113415) 113452 CRYSTAL REPORTS 2008 - 113452 SELF-PACED 01/201012/2010 113463 SALARY DATA INTELLIGENCE (113463) CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC 113481 FEDERAL EMPLOYEES HEALTH BENEFITS PROGRAM (113481) SELF-PACED 01/201012/2010 0.25 0 0 TOO FEW HOURS 113489 WHAT'S NEW IN ASD - NOVEMBER RELEASE TRAINING COMMUNICATION (113489) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 113500 RBCO MEDICARE CSR REFRESHER TRAINING RX COPAYS & CAPITATION (113500) CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC 113512 AETNA ONE DIFFERENTIATED SERVICE EXPERIENCE 113512 SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC 01/201012/2010 1.5 0 0 NON-ACADEMIC 01/200912/2009 1.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 3 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 6 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1.5 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS 113516 AENTA BH ONE RECOVERY OVERVIEW (113516) 113519 SMART FRONT END - RHCM TRICARE NETWORK (113519) 113525 AETNA ONE TRAINING - NA UW & SS 113525 113539 ASG WELLNESS SOLUTIONS TRAINING PROGRAM 113541 MEDICARE SOLD SUBMISSION TRAINING MUTUALIZING RATES (113541) 113547 PSC TRAINING WISH LIST - TRAD NATIVE ACAS SCREENS (113547) CLASSROOM CLASSROOM/SELFPACED Course Number 113557 113560 Course Title AGB GENELCO CBS TRAINING CLASS ASM TO ISM CROSS TRAINING (113560) 113569 AETNA ONE TRAINING FOR DENTAL CSRS (113569) 113577 RBCO ASD ACCUMULATORS/NAVIGATION TRAINING (113577) 113580 FSA NEW HIRE TRAINING 113580 113583 AUTOCODER (113583) 113585 PSC AND CG&A AUDIT PREPAREDNESS 101 (113585) 113619 RBCO MEDICARE 2010 PLAN CHANGE TRAINING (113619) 113634 DIABETES MELLITUS PART 2 GRAND ROUNDS CERTIFICATION SESSION (113634) 113652 RBCO HMO CLAIMS REFRESHER TRAINING (113652) 113654 ASAM GUIDELINES FOR CARE MANAGEMENT (113654) 113666 NACO- PSL REFRESHER TRAINING: QUALITY REVIEW (113666) 113715 AHM LEARNING MAP ONLINE SESSION 113715 113750 RBCO CA IPA REVIEW FOR NEW ALBANY CSR/SCS (113750) 113751 IHD UPDATE (COURSE #113751) 113785 PROVIDING APPROVALS USING IBM RATIONAL CLEARQUEST (113785) 113786 REQUESTING REVIEWS AND ELECTRONIC SIGNATURES USING IBM RATIONAL CLEARQUEST (113786) 113793 BH AETNA ONE TRAINING (113793) 113795 RBCO MEDICARE LIS OUTBOUND CALL TRAINING (113795) 113796 RBCO MEDICARE SERVICE CONSULTANT TRAINING (113796) Delivery Method CLASSROOM/SELFPACED Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 01/200912/2009 0 0 0 TOO FEW HOURS 01/200912/2009 3 0 0 NON-ACADEMIC 01/200912/2009 24 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 14 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.16 0 0 TOO FEW HOURS 01/200912/2009 8 0 0 NON-ACADEMIC 01/200912/2009 2 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0.75 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 48 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 24 0 0 NON-ACADEMIC CLASSROOM CLASSROOM/SELFPACED CLASSROOM CLASSROOM/SELFPACED SELF-PACED CLASSROOM/SELFPACED Course Number Course Title 113802 AETNA STUDENT HEALTH - MOD CROSS TRAINING (113802) 113821 DEDICATED & DESIGNED CUST SERV NUMBERS WORKFLOW (113821) 113824 LEARNING MAPS IRELAND (113824) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 01/200912/2009 8 0 0 NON-ACADEMIC 01/200912/2009 NEWACTIVITY__20091019 CLASSROOM CLASSROOM/SELFPACED 2 0 0 NON-ACADEMIC 113836 LOCKHEED MARTIN HEALTHWORKS (113836) CLASSROOM/SELFPACED 01/201012/2010 2 0 0 NON-ACADEMIC 113850 NACO SRC CS HIPAA/VALIDATION TRAINING (113850) CLASSROOM 01/200912/2009 2 0 0 113863 NATIONAL ACCOUNTS BILLING - MENTOR TRAINING (113863) 01/200912/2009 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 113879 ETHICS, EMOTIONS & VALUES - WHY WE DON’T ALWAYS FOLLOW THE RULES (113879) 01/200912/2009 3 3 COMBINABLE HUMANITIES 01/200912/2009 1 0 0 NON-ACADEMIC 01/200912/2009 1 0 0 NON-ACADEMIC 01/200912/2009 1.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1.25 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 01/201012/2010 0 0 0 TOO FEW HOURS 113834 113882 EWM/ACAS TRAINING (113882) 113889 TASK MANAGEMENT VS. CLAIM MANAGEMENT (113889) 113892 CONTRACT ANALYSIS POLICY AND WORKFLOW (113892) 113901 CLAIMSXTEN SYSTEM ENHANCEMENT (113901) 113903 RBCO 1:1 TRAINING/COACHING 1ST QUARTER 2010 (113903) 113918 RBCO MML MANAGER VIGNETTE - OCTOBER 2009 (113918) 113919 RBCO MML TEAM LEADER VIGNETTE - OCTOBER 2009 (113919) 113921 113934 SKILLS SIMPLIFICATION BROWN BAG (113921) ABOVEHEALTH UPGRADE TUTORIAL (113934) 113935 THE VALUE OF EAP IN MANAGING CARE (113935) 113967 AETNA ONE HEALTH CONCIERGE CERTIFICATIONPHASE 1 (113967) 113967 AETNA ONE HEALTH CONCIERGE CERTIFICATIONPHASE 1 (113967) CLASSROOM CLASSROOM/SELFPACED CLASSROOM CLASSROOM CLASSROOM/SELFPACED SELF-PACED CLASSROOM/SELFPACED 01/200912/2009 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS Course Number 113968 Course Title FILE TRACKER TRAINING 113968 Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 113971 LIVE OFFICE XI 3.1 - 113971 SELF-PACED 01/201012/2010 113976 WEBINTELLIGENCE XI 3.1 - 113976 SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.33 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE NON-ACADEMIC 113983 CCG - YOUR PARTNER IN SUCCESS (#113983) 114003 CLEAR CLAIM CONNECTION TUTORIAL (#114003) 114010 PSC TRAINING WISH LIST - PROVIDER VALIDATION (114010) 114011 PSC TRAINING WISH LIST - TRAD MCM REVIEW (114011) 114012 PSC TRAINING WISH LIST - TRAD NATIVE ACAS ACCUMULATORS (114012) 114015 RBCO EXECUTIVE MEDICAL REFRESHER FOR CSR, CSC 114041 2009 DPCI COMPLAINTS GRIEVANCE & APPEALS REFRESHER TRAINING 114041 114065 COB WITH MEDICARE (114065) 114072 RBCO VIANT REFRESHER TRAINING FOR CBS (114072) 114081 AETNA ANTI-BOYCOTT REPORTING REQUIREMENTS COMPLIANCE TBT (#114081) 114093 ORACLE RX HISTORY SCREEN ENHANCEMENTS (FEBRUARY 2010 RELEASE) (114093) 114121 ALTCS GBS (GUILLAIN-BARRE SYNDROME) 101 TRAINING (114121) 114136 ADAAA REVIEW FOR DISABILITY (114136) SELF-PACED 01/200912/2009 114165 RBCO ASD TRAINING FOR THE HMO COB TEAM (114165) SELF-PACED 01/200912/2009 5.25 0 0 114213 RBCO MEDICARE RETROACTIVE REVIEW PROCESS (114213) SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0.15 0 0 TOO FEW HOURS 114277 114295 ANNUITIES OVERVIEW COMPLIANCE AS A CORE COMPETENCY (114156) Course Number 114308 Course Title CPS: CREATING A FACILITY CONTRACT ANALYSIS (114308) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM/SELFPACED 01/200912/2009 1.5 0 0 NON-ACADEMIC 0.01 0 0 TOO FEW HOURS 114323 HOLI-DAZE SURVIVAL (114323) CLASSROOM 01/200912/2009 114337 OE TRAINING - NOVEMBER 2009 - PROVIDER HELP LINE (114337) SELF-PACED 01/200912/2009 0 0 0 NON-ACADEMIC 114341 AETNA BH FEDERAL MENTAL HEALTH PARITY TRAINING (114341) CLASSROOM 01/201012/2010 1.5 0 0 114373 PROACTIVE DISCHARGE PLANNING - MODULE 1 (114373) SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 01/200912/2009 114379 RBCO MAKING LEARNING ENGAGING (114379) 114381 LEARNING MAPS DALLAS - COURSE 114381 SELF-PACED CLASSROOM/SELFPACED 8 0 0 NON-ACADEMIC 114389 ABH AFTER HOURS CLAIMS CLINIC (114389) CLASSROOM/SELFPACED 01/200912/2009 2 0 0 NON-ACADEMIC 114392 COMMUNICATION IMPROVEMENT WORKSHOP (114392) CLASSROOM 01/200912/2009 6 6 COMBINABLE COMMUNICATION ARTS 114404 READY, SET, LAUNCH: BRIEFINGS AS THE LAUNCH POINT TO FUTURE OPPORTUNITIES - 114404 SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 114406 PROACTIVE DISCHARGE PLANNING MODULE 1 MASTERY TEST (114406) SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 114407 PREVENTING DIABETES (114407) 114432 SIMPLICITY REGULATOR/OVERVIEW - #114432 114450 WEBLAYERS OVERVIEW AND DEMONSTRATION (114450) 114474 RBCO TPI SESSION (TOTAL PROCESS IMPROVEMENT) (114474) 114479 114485 114487 RBCO CLAIM/CALL SOFTLANDING (114479) RBCO END TO END (114485) RBCO FCR (114487) 114488 RBCO QUALITY REVALIDATION (114488) 114568 AETNA ONE HEALTH CONCIERGE CERTIFICATIONPHASE 2 (114568) Course Number 114578 114579 Course Title AETNA ONE HEALTH CONCIERGE CERTIFICATIONPHASE 3 (114578) MANILA CSP DENTAL MACRO TRAINING 114579 114777 FRAUD AWARENESS - 2009 - 114777 114827 RBCO CBS REFRESHER HIGH DOLLAR CLAIMS (114827) 114850 NACO QUICKBASE PARTICIPATION REPORTS (114850) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 3 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 114853 NACO AETNA ONE BASIC FSA TRAINING (114853) 114855 ASD TRAINING FOR DENTAL PHONE CONTINGENCIES (114855) 114865 WEEKLY Q&A SESSION FOR RECENTLY TRAINED DENTAL PHONE CONTINGENCIES (114865) 114877 RBCO CCR ROUTE DECISION TOOL SPECIALTY TRAINING (114877) CLASSROOM 01/201012/2010 4 0 0 NON-ACADEMIC 114878 CCR ROUTE DECISION TOOL SPECIALTY TRAINING (114878) CLASSROOM 01/200912/2009 4 0 0 NON-ACADEMIC 114896 SIMPLICITY REGULATOR: DATA CALLS, REGULATORY EXAMS AND INQUIRIES - (114896)12/9/09 CLASSROOM 01/200912/2009 0.5 0 0 TOO FEW HOURS 114902 BANK OF AMERICA TRAINING FOR EXISTING AETNA ONE DENTAL CSR'S (114902) 0 0 0 TOO FEW HOURS 114908 WKAB RELEASE OVERVIEW SESSION FOR LTD UPDATES 11-18-09 (114908) SELF-PACED CLASSROOM/SELFPACED 01/201012/2010 01/200912/2009 1 0 0 NON-ACADEMIC 114914 WKAB RELEASE OVERVIEW SESSION FOR STD UPDATES 11-19-09 (114914) CLASSROOM/SELFPACED 01/200912/2009 1 0 0 NON-ACADEMIC 114935 AETNA ONE CULTURAL TRAINING - AETNA INC. AND JCPENNEY (114935) CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.16 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 114958 RBCO ASD OPTIMIZATION STREAMLINING (114958) 114961 AETNA CLINICAL COMMUNITY GRAND ROUNDS DIABETES MELLITUS PART 3 (114961) 114992 RBCO IPSO DENTAL PLAN SET UP PREWORK TBT (114992) 115006 RBCO MEDICARE ORAL GRIEVANCE/TARGET REFRESHER (115006) 115066 LEARNING MAP ONLINE SESSION - 111418 Course Number 115067 Course Title LEARNING MAP ONLINE REFERENCE (111372) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 0 0 0 TOO FEW HOURS 01/200912/2009 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 1 0 0 SELF-PACED 115068 AHM LEARNING MAP ONLINE REFERENCE 113716 115070 LIVE MEETING TRAINING FOR L&P (115070) 115091 RBCO EVALUATION: PRE-COURSE TBT FOR SKILL CHECKS, TESTS AND MORE (115091) 115094 ILINCTM TECHNOLOGY; SESSION ONE – INTRODUCTION TO ILINCTM (115094) CLASSROOM 01/200912/2009 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 115095 ILINCTM TECHNOLOGY; SESSION TWO – SETTING UP A SESSION (115095) SELF-PACED 01/200912/2009 1.5 2.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 115096 ILINCTM TECHNOLOGY; SESSION THREE - SETTING UP AN INSTANT SESSION (115096) SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS 115097 ILINCTM TECHNOLOGY; SESSION FOUR - TROUBLE SHOOTING (115097) SELF-PACED 01/200912/2009 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 115098 ILINCTM TECHNOLOGY; SESSION FIVE – MASTER CERTIFICATION (115098) SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.41 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1 1 COMBINABLE PHYSICAL BIOLOGICAL SCIENCE SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 115115 115133 115146 115151 E-VERIFY TRAINING FOR I-9 CHAMPIONS (115115) LOA NEW HIRE TRAINING (MAINE) - (115133) LOA NEW HIRE TRAINING (115146) LOA NEW HIRE TRAINING (115151) 115155 LOA NEW HIRE TRAINING (115155) 115170 ABOVEHEALTH PRIOR AUTH NURSE TUTORIAL (#115170) 115196 DRG OVERVIEW FOR CASE MANAGERS 115201 H1N1 LUNCH & LEARN SESSION (115201) 115220 ACTIVEHEALTH MANAGEMENT - HIPAA 2009 REVIEW AND UPDATE (115220) 115224 DIABETES & NUTRITION (115224) 115225 RBCO MAILING RESIDENTIAL ADDRESS PROCESSING (115225) SELF-PACED CLASSROOM/SELFPACED Course Number Course Title 115232 ACTIVEHEALTH MANAGEMENT - HIPAA UPDATE 2009 (115232) 115264 PM DU DRG OVERVIEW FOR PATIENT MANAGEMENT 115270 AETNA LEARNING CENTER - TIPS AND TRICKS (115270) 115273 3RD QUARTER MEDICARE CROSSOVER CLAIMS UPDATE (115273) 115274 HEALTH SAVINGS ACCOUNT FOUNDATIONAL CLINIC (115274) 115282 AETNA VIRTUAL WELLNESS CENTER (115282) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 0.41 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS 01/201012/2010 0 0 0 TOO FEW HOURS 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 1 0 0 NON-ACADEMIC SELF-PACED CLASSROOM/SELFPACED 115285 TOOLBOOK OVERVIEW (LINKS) (115285) SELF-PACED 01/201012/2010 115289 PSC TRAINING WISH LIST - HMO NATIONAL ADVANTAGE PROGRAM (NAP) - PASSIVE NETWORKS (115289) SELF-PACED 01/200912/2009 0.75 0 0 TOO FEW HOURS 115310 ARXHD PAYMENT CARD INDUSTRY MAIL ORDER DELIVERY QUICK SALES ORDER FORM (115310) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 115311 ARXHD PAYMENT CARD INDUSTRY ACCOUNTS RECEIVABLE LINE PAYMENT (115311) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.16 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 2.5 0 0 NON-ACADEMIC 115312 ROLLING WITH RESISTANCE - 115312 115313 ARXHD PAYMENT CARD INDUSTRY ACCOUNTS RECEIVABLE TRANSACTIONS SCREEN (115313) 115314 ARXHD PAYMENT CARD INDUSTRY ORDER ENTRY (115314) 115317 ARXHD PAYMENT CARD INDUSTRY ADD NEW CREDIT CARD FROM EBUSINESS (115317) 115326 NACO SRC CSR BENEFIT QUOTING (115326) CLASSROOM 01/200912/2009 115366 AETNA HEALTH CONNECTIONS MEDICAL MANAGEMENT - FLEXIBLE MEDICAL MODEL (115366) CLASSROOM 01/201012/2010 3 0 0 NON-ACADEMIC 115366 AETNA HEALTH CONNECTIONS MEDICAL MANAGEMENT - FLEXIBLE MEDICAL MODEL (115366) CLASSROOM 01/200912/2009 3 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC 115373 INTRODUCTION TO AHCCCS (#115373) 115382 PSC SPECIALIZED GOLDEN HOUR - SMART FRONT END (115382) Course Number Course Title 115468 RBCO DRAFT ACTION REQUEST TRAINING (DAR) STOP PAY & REISSUE (115468) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC 115541 AUTOMATION TRAINING FOR CUSTOMER SERVICE REPRESENTATIVES (115541) SELF-PACED 01/201012/2010 0.33 0 0 TOO FEW HOURS 115544 HSA ENROLLMENT (115544) CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 115545 AUTOMATION TRAINING FOR CLAIM BENEFIT SPECIALISTS (115545) 01/201012/2010 0.33 0 0 TOO FEW HOURS HSA REGULATION OVERVIEW (115546) SELF-PACED CLASSROOM/SELFPACED 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 115549 HSA SYSTEMS OVERVIEW (115549) CLASSROOM/SELFPACED 01/201012/2010 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 115551 HSA INVESTMENTS OVERVIEW (115551) CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 115571 PM DU LONG TERM ACUTE CARE (LTACH) (115571) CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC 115584 HORIZON- GET FINANCIALLY FIT WITH AETNA BENEFITS (115584) 01/200912/2009 1 0 0 NON-ACADEMIC 115591 OE TRAINING - DECEMBER 2009 - PROVIDER HELP LINE (115591) 01/200912/2009 0 0 0 TOO FEW HOURS 115601 TRADITIONAL AVERAGE WHOLESALE PRICE (AWP) (115601) SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC 01/201012/2010 1 0 0 NON-ACADEMIC 01/201012/2010 115546 115605 MCP CUSTOMER SERVICE (#115605) 115644 AETNA ONE HEALTH CONCIERGE CERTIFICATION PHASE # 2 - ASSIMA SIMULATIONS - TEST (115644) 115653 115654 115655 115666 CLASSROOM CLASSROOM/SELFPACED 01/200912/2009 I-PACK FOR HSA (115653) SELF-PACED CLASSROOM/SELFPACED 1 0 0 NON-ACADEMIC JP MORGAN CHASE SYSTEM TRAINING (115654) CLASSROOM/SELFPACED 01/201012/2010 1.5 0 0 NON-ACADEMIC EZLINK APPLICATIONS FOR HSA (115655) CLASSROOM/SELFPACED 01/201012/2010 2 0 0 NON-ACADEMIC 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 PANDEMIC PREPAREDNESS - 115666 MOD KC OE TRAINING (115667) SELF-PACED CLASSROOM/SELFPACED 3 0 0 NON-ACADEMIC 115672 ORACLE OE CROSS TRAINING (115672) CLASSROOM/SELFPACED 01/201012/2010 3 0 0 NON-ACADEMIC 115677 FUNDS TRANSACTION MANAGER (FTM) SYSTEM FOR HSA (115677) CLASSROOM/SELFPACED 01/201012/2010 2 0 0 NON-ACADEMIC 115667 Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency HSA CASE INSTALLATION OVERVIEW (115678) CLASSROOM/SELFPACED 01/201012/2010 2 0 0 115680 HSA DETAILED REGULATORY TRAINING (115680) CLASSROOM/SELFPACED 01/201012/2010 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 115689 HSA ENROLLMENT SPECIFICATIONS AND PROCESSES (115689) CLASSROOM/SELFPACED 01/201012/2010 2 0 0 NON-ACADEMIC HSA FUNDING ERROR RESOLUTION (115690) CLASSROOM/SELFPACED 01/201012/2010 1 0 0 NON-ACADEMIC 115691 HSA ELIGIBILITY ERROR RESOLUTION (115691) CLASSROOM/SELFPACED 01/200912/2009 1 0 0 NON-ACADEMIC 115692 HSA FUNDING PROCESSES AND RESTRICTIONS (115692) CLASSROOM/SELFPACED 01/201012/2010 1 0 0 NON-ACADEMIC 115693 POMPANO MOD 2010 OPEN ENROLLMENT TRAINING (115693) CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC 115694 PB MOD CROSS TRAINED TO KC 2010 OPEN ENROLLMENT TRAINING (115694) CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 1.5 0 0 NON-ACADEMIC 01/201012/2010 2.5 0 0 NON-ACADEMIC 01/201012/2010 112 0 0 NON-ACADEMIC 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 115678 115690 115696 MEDLINE PLUS ONLINE TUTORIAL QUIZ - 114917 115702 AETNA COMMUTER BENEFITS (ACB) PRODUCT OVERVIEW (115702) SELF-PACED CLASSROOM/SELFPACED 115703 AETNA COMMUTER BENEFITS (ACB) DEMONSTRATION SITES (115703) CLASSROOM/SELFPACED 115711 NACO - SRC CONTINGENT TRAINING (115711) 115748 AETNA COMMUTER BENEFITS (ACB) IMPLEMENTATION AND CONVERSION (115748) 115756 ID OF QUALITY OF CARE ISSUES (#115756) 115776 SERVICE REQUEST ESTIMATION WORKBOOK (115776) 115777 PSC TRAINING WISH LIST - TRAD OVERPAYMENTS (115777) 115779 SPAM (115779) 115795 INTEGRAL QUALITY CARE - PROVIDER FRAUD AND ABUSE AWARENESS TRAINING (115795) 115812 KANSAS CITY OPEN ENROLLMENT TRAINING FOR PRECERT AND PROVIDER HELP LINE (115812) 115821 RBCO BLENDED LEARNING PRECOURSE TBT (115821) SELF-PACED CLASSROOM/SELFPACED Course Number 115826 Course Title NEW YORK MANAGED CARE REFORM ACT - 1ST QUARTER 2010 (115826) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 0.5 0 0 TOO FEW HOURS 115827 EXECUTIVE PRESENTATIONS - 115827 SELF-PACED 01/200912/2009 115871 DELIVERING FEEDBACK THAT GETS RESULTS (115871) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 115888 THE ART & SCIENCE OF ENGAGEMENT - HOW TO DRIVE BEHAVIOR CHANGE (115888) CLASSROOM 01/201012/2010 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 115893 EXPENSE COLLECTION SYSTEM TUTORIAL (#115893) SELF-PACED 01/201012/2010 1.25 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 01/200912/2009 2 0 0 NON-ACADEMIC 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0.75 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 2 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 115902 PERFORMANCE GUARANTEE TUTORIAL (#115902) 115915 CALIFORNIA TITLE 10 - RECERTIFICATION TRAINING FOR 2010 (115915) 115917 CALIFORNIA TITLE 28 - RECERTIFICATION TRAINING FOR 2010 (115917) 115925 NACO SRC - HOME DEPOT STD VERBAL INTAKE TRAINING (115925) 115962 115963 115975 115983 115985 TAMPA WKAB STD CONVERSION NOV 09 (115962) RBCO RATE SCRAPING TOOL NA MSA TRAINING CLASS (115975) RBCO ELECTRONIC TO IMAGE (E2I) (115983) HEALTHY WEIGHT FOR LIFE (115985) 115985 HEALTHY WEIGHT FOR LIFE (115985) 115994 ABHU THE ART & SCIENCE OF ENGAGEMENT POST TEST & CERTIFICATE 115994 ABHU THE ART & SCIENCE OF ENGAGEMENT POST TEST & CERTIFICATE 115997 EBS CONVERSION (115997) 116005 AETNA MEDICARE COMPLIANCE PROGRAM 2010 (116005) 116027 CM SIMULATION - SICKLE CELL DISEASE CASE STUDY (116027) CLASSROOM CLASSROOM/SELFPACED Course Number Course Title 116028 CM SIMULATION - FRACTURED HIP CASE STUDY (116028) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 116029 CM SIMULATION - FLEX VENTRAL HERNIA REPAIR CASE STUDY (116029) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 116030 CM SIMULATION - DIAPHRAGMATIC HERNIA REPAIR CASE STUDY (116030) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS 01/201012/2010 0.5 0 0 TOO FEW HOURS 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 40 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.16 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.25 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 3 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/200912/2009 4 0 0 NON-ACADEMIC 116043 116052 TRAINING DASHBORD (116043) 2010 MEDICARE FUNCTIONAL TRAINING (116052) 116064 RBCO EZLINK AUDIT TRAINING COURSE 116064 116078 DECREASING QUANTITY ON AN RX IN THE MAINFRAME (116078) 116101 IMPLANT CONTRACTING (FIXED RATE) (116101) 116115 RBCO HMO TRAINING FOR TRADITIONAL CSR SUPERVISORS (116115) 116118 MEMBERIBA.COM NAVIGATION 116118 116122 AETNAIBA.COM NAVIGATION 116122 116123 AETNA ONE HEALTH CONCIERGE CERTIFICATION COMPLETION (116123) 116124 HEALTH COACH SERIES POSTTEST (116124) 116128 INDIVIDUAL BILLING SYSTEM (IBS) OVERVIEW 116128 116166 FILEMAKER 166166 116168 PRECERT CLINICAL OBC NAVIGATION BASICS (116168) 116203 CALIFORNIA TITLE 10 2010 - NON-FLASH VERSION (116203) 116233 PRODUCT MANAGEMENT PROCESS - MANAGER WORKING SESSION (116233) 116395 MEDICARE TIMELINESS AND NOTIFICATION STANDARDS ENHANCED WEBINAR (116395) 116396 ASD TRAINING FOR D2D PROCESSORS/PROJECT PROCESSORS/RATES/BIR (116396) SELF-PACED CLASSROOM/SELFPACED Course Number 116408 Course Title CRT ASD REFRESHER TRAINING (116408) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/200912/2009 7 0 0 NON-ACADEMIC 1 0 0 NON-ACADEMIC 116415 AVAYA WEB CHAT AGENT TRAINING (116415) SELF-PACED 01/201012/2010 116416 HMO NON-TEXAS DETERMINING THE RECEIVED, CLEAN UNCLEAN AND ALTERNATE RECEIVED DATES TRAINING (116416) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 116416 HMO NON-TEXAS DETERMINING THE RECEIVED, CLEAN UNCLEAN AND ALTERNATE RECEIVED DATES TRAINING (116416) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 116422 CALIFORNIA TITLE 10 (2010) FOR GROUP INSURANCE (116422) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 0 0 0 TOO FEW HOURS CLASSROOM 01/200912/2009 1.5 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 6 0 0 NON-ACADEMIC CLASSROOM 01/200912/2009 8 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 6.5 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 4 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 8 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1 0 0 CLASSROOM 01/201012/2010 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 0 0 0 TOO FEW HOURS 116625 BAC LOA TRAINING (NOVEMBER) (116625) 116627 BAC LOA TRAINING (DECEMBER) (116627) 116637 CASE PLANNING AND CASE CONCEPTUALIZATION (116637) 116638 RBCO MEDICARE SPECIALTY SKILL TRAINING (116638) 116640 RBCO MEDICARE WEST TELESALES INVOICE, APPLICATION, DUP IDS TRAINING (116640) 116656 RBCO MIDDLE MARKET SPECIFICS FOR NACO HMO CSRS (116656) 116659 HEATH NETWORK PRODUCT TRAINING FOR PSC CSR'S (116659) 116662 NA VALUE STORY CERTIFICATION PROGRAM116662 116682 ROTH IRA CONVERSIONS (116682) 116741 ALTCS ALZHEIMER'S CARE PATH TRAINING #3: MIDDLE STAGES OF ALZHEIMER'S (116741) 116745 RBCO FCR 2010 (116745) CLASSROOM 01/201012/2010 116749 RBCO TPI SESSION 2010 (TOTAL PROCESS IMPROVEMENT) (116749) CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 116750 116752 RBCO CLAIM/CALL SOFTLANDING 2010 (116750) RBCO END TO END 2010 (116752) Course Number 116755 Course Title RBCO QUALITY REVALIDATION 2010 (116755) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 2 0 0 NON-ACADEMIC 116758 RBCO HEALTHY NEW YORK REFRESHER (116758) CLASSROOM 01/201012/2010 116762 RBCO MEDICARE PITTSBURGH TELESALES CONTINGENT TRAINING-ENROLLMENT STATUS (116762) CLASSROOM 01/201012/2010 4.5 O 0 NON-ACADEMIC 116773 RBCO AETNA PHARMACY MANAGEMENT WORKFLOWS (116773) CLASSROOM 01/201012/2010 1 0 0 CLASSROOM 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC PHYSICAL BIOLOGICAL SCIENCE 01/201012/2010 0.5 0 0 TOO FEW HOURS 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 2 0 0 CLASSROOM 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 12 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 32 0 0 SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC 116781 EXERCISE & AGING (116781) 116788 PSC TRAINING WISH LIST – E.POLICIES REFRESHER (116788) 116789 VERINT REPORT TRAINING (116789) 116796 EVERIFY I-9 CHAMPION - RUNNING REPORTS 116796 116797 NACO SRC - PSS REFRESHER TRAINING (116797) 116817 HAPPINESS: WHAT DOES IN MEAN FOR YOU? (116817) 116831 ABSENCE & RETURN FROM LEAVE TRAINING (116831) 116849 LEARNING ABOUT YOUR AETNA MEDICAL BENEFIT PLANS (116849) 116850 116861 116863 NEW HIRE BENEFIT TRANING (116850) PRECERT ABSENT/RETURN FROM LEAVE (116861) CHANGE MASTERY (116863) 116867 COORDINATION OF BENEFITS (116867) 116868 CRT TRADITIONAL TO HMO CONVERSION TRAINING (116868) 116891 DELIVERING FEEDBACK THAT GETS RESULTS: PRACTICUM (116891) 116898 WHAT'S NEW IN ASD - FEBRUARY 2010 RELEASE TRAINING COMMUNICATION (116898) 116936 CRT CLAIMSXTEN REFRESHER TRAINING (116936) SELF-PACED CLASSROOM/SELFPACED Course Number 116937 Course Title CRT STRATEGIC CONTRACT MANAGER REFRESHER TRAINING (116937) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 4 0 0 NON-ACADEMIC 0.5 0 0 TOO FEW HOURS 116952 E-MAIL ETIQUETTE (116952) CLASSROOM 01/201012/2010 116971 URAC FOR BUSY PEOPLE (116971) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 117008 NACO SRC - ACCOUNT MANAGEMENT SYSTEM TRAINING (117008) CLASSROOM 01/201012/2010 32 0 0 NON-ACADEMIC 117013 ADAM CUSTOMER SERVICE EXPERIENCE OVERVIEW (117013) SELF-PACED 01/201012/2010 4 0 0 NON-ACADEMIC 117035 RBCO AVERAGE WHOLESALE PRICE (AWP) REFRESHER TRAINING (117035) CLASSROOM 01/201012/2010 4 0 0 CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0.25 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 2.5 0 0 SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 1.5 0 0 NON-ACADEMIC 117050 ALTCS ADVANCED DIRECTIVES TRAINING (117050) 117054 MASKING SSN IN MEA AND ASD (117054) 117058 RETURN TO CLAIM OFFICE (RCO) TRAINING (117058) 117063 PSC SPECIALIZED PAYMENT ESTIMATOR TRAINING (117063) 117076 117112 PSC HOSPITAL VERTICAL PLANS TRAINING (117076) TAX BASICS WEBCAST (117112) 117113 ESTATE PLANNING WEBCAST (117113) 117136 MEDICARE PLAYBOOK FOR NETWORK (117136) 117171 DEBT & CREDIT MANAGEMENT (117171) SELF-PACED CLASSROOM/SELFPACED CLASSROOM 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 117172 DEBT & CREDIT MANAGEMENT WEBCAST (117172) SELF-PACED 01/201012/2010 117194 PRECERT COMMERCIAL TRAINING (117194) CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 2 0 0 NON-ACADEMIC 117214 COSTCO REFRESHER TRAINING (117214) 117219 EMPLOYEE RELATIONS CLINIC - GENERATIONS AT WORK (GAW) 117219 117235 FSA GRACE PERIOD (117235) SELF-PACED CLASSROOM/SELFPACED Course Number Course Title Delivery Method 117236 TRAIN THE TRAINER - CROSS-TRAINING TO PHL (117236) 117238 FLEXIBLE SPENDING ACCOUNTS (FSA) REIMBURSEMENT OPTIONS (117238) CLASSROOM CLASSROOM/SELFPACED 117240 FSA DEBIT CARD AND FIRST DATA RESOURCE (FDR) (117240) 117241 117245 117251 Course Course Applicable Year Length Hours 01/201012/2010 University of Phoenix Equivalency 0 TOO FEW HOURS 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM/SELFPACED 01/201012/2010 8 0 0 SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0 01/201012/2010 1 CLASSROOM/SELFPACED 01/201012/2010 RBCO PSS EBS CONVERSION (117241) CLASSROOM/SELFPACED APM - APMCAS SYSTEM BASICS (117245) COLLEGE PLANNING WEBCAST (117251) Credits Recommended 0 117252 ROTH IRA CONVERSIONS WEBCAST (117252) SELF-PACED 01/201012/2010 117255 AETNA ONE TRAINING (117255) CLASSROOM 01/201012/2010 4 0 0 117270 ALTCS DEPRESSION AND SUICIDE IN THE ELDERLY 117270 CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE NON-ACADEMIC PHYSICAL BIOLOGICAL SCIENCE 117305 NACO SRC COBRA ARRA SUBSIDY EXTENSION (117305) CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC 117320 PSC SPECIALIZED GOLDEN HOUR - BEHAVIORAL HEALTH BENEFITS REFRESHER - FEBRUARY 2010 (117320) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 117351 PHARMACY TRAINING-TRADITIONAL SPREAD PRICING (117351) CLASSROOM 01/201012/2010 3 0 0 NON-ACADEMIC 117366 INDIRECT COMPENSATION TRACKING AND REPORTING (117366) SELF-PACED 01/201012/2010 0.16 0 0 TOO FEW HOURS 117376 MEDICARE ADVANTAGE VALUE PROPOSITION: ENHANCING HEALTH & REDUCING COSTS (117376) CLASSROOM/SELFPACED 01/201012/2010 1 0 0 NON-ACADEMIC 117417 RBCO HEALTH NETWORK TRAINING FOR CONTACT ONE (117417) 01/201012/2010 4 0 0 117436 RADIOLOGY BENEFIT MANAGEMENT REPORTS TRAINING (117436) 01/201012/2010 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 117439 ALTCS RESIDENTS' RIGHTS, DIGNITY AND CONFIDENTIALITY (117439) 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 117476 FLEXIBLE SPENDING ACCOUNTS HEALTH CARE & DEPENDENT CARE (117476) 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 117477 HEALTH REIMBURSEMENT ARRANGEMENTS (HRAS) (117477) 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM CLASSROOM/SELFPACED CLASSROOM CLASSROOM CLASSROOM/SELFPACED Course Number Course Title 117486 LIMITED SCOPE FLEXIBLE SPENDING ACCOUNTLFSA (117486) 117494 AETNA RX HOME DELIVERY FILING REPORT (117494) 117518 NA VALUE STORY CERTIFICATION PROGRAM FOR NASS 117518 117524 NACO - SRC INDEXING REFRESHER TRAINING (117524) 117533 RBCO ASD STREAMLINE DOCUMENTATION TRAINING (117533) 117534 NACO PSL TRAD ASD REFRESHER TRAINING (117534) 117553 HMO AVERAGE WHOLESALE PRICE (AWP) CERTIFICATION TEST (117553) 117573 CONFLUENCE - THE BASICS (117573) 117579 NEW MATERNITY WORKFLOW CSA POSTTEST (COURSE 117579) 117580 MOTIVATIONAL INTERVIEWING - 117580 117582 RBCO INSTRUCTIONAL DESIGN COURSE SERIES CULMINATING ACTIVITY (117582) 117594 RBCO FORGIVENESS OF COINSURANCE (117594) 117600 ALTCS ELDER ABUSE, NEGLECT AND EXPLOITATION TRAINING (117600) 117623 NACO ASD BENEFIT COACHING (117623) 117633 AETNA CLINICAL COMMUNITY GRAND ROUNDS OVERVIEW OF DEPRESSION (117633) 117635 CHECK BY PHONE (ARXHD) (117635) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM/SELFPACED 01/201012/2010 1.5 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 4 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 16 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.16 0 0 TOO FEW HOURS 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 0.5 0 0 TOO FEW HOURS 01/201012/2010 1.5 0 0 01/201012/2010 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.45 0 0 TOO FEW HOURS 0.25 0 0 TOO FEW HOURS CLASSROOM CLASSROOM/SELFPACED SELF-PACED CLASSROOM CLASSROOM/SELFPACED 117656 FSA EFT ENROLLMENT UPDATE TRAINING - 117565 CLASSROOM 01/201012/2010 117666 RBCO - MANAGED BEHAVIORAL HEALTH STATE LEGISLATION TABLE TRAINING IN ACAS FOR HMO (117666) SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1.5 0 0 NON-ACADEMIC 117670 WRITING TO THE BRAND (117670) 117720 AETNA BH ABA MEDICAL NECESSITY CRITERIA TRAINING (117720) Course Number Course Title 117725 SIMPLE STEPS - SMALL GROUP SALES TRAINING (117725) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM/SELFPACED 01/201012/2010 0 0 0 TOO FEW HOURS 117736 WRITING TO THE BRAND - CERTFIFICATION TEST PART A (117736) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 117740 PQPP DATABASE (117740) CLASSROOM 01/201012/2010 1.5 0 0 NON-ACADEMIC 117749 RBCO AETNA MEDICARE COSTCO PLUS RX TRAINING (117749) 01/201012/2010 1.5 0 0 NON-ACADEMIC 117769 PSC INDEPENDENT PHYSICIAN ASSOCIATION (IPA) TRAINING (117769) 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 1.5 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 3 0 0 01/201012/2010 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 117780 117784 AETNA ONE HIGH LEVEL OVERVIEW (117780) HMO AWP ILT TTT (117784) CLASSROOM CLASSROOM/SELFPACED 117890 ALTCS DIABETES TRAINING (117890) 117898 FSA CONTROL SUFFIX AND ACCOUNT (CSA) & CUSTOMER COVERAGE INQUIRY (CCI) (117898) CLASSROOM CLASSROOM/SELFPACED 2 0 0 NON-ACADEMIC CTBA OVERVIEW (117900) CLASSROOM/SELFPACED 01/201012/2010 2 0 0 NON-ACADEMIC 117901 CFS MARKETING MATERIALS ORDERING (117901) CLASSROOM/SELFPACED 01/201012/2010 1 0 0 NON-ACADEMIC 117902 ELECTRONIC FUND TRANSFER (EFT), ACCESS AEPAYS AND NAVIGATOR (117902) CLASSROOM/SELFPACED 01/201012/2010 2 0 0 FINALIST MEETING WORKSHOP (117903) CLASSROOM/SELFPACED 01/201012/2010 3 3 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE ELIZA/MARKETING TOOLS (117904) CLASSROOM/SELFPACED 01/201012/2010 2 0 0 01/201012/2010 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 117900 117903 117904 117905 NEGOTIATION SKILLS WORKSHOP PART I (117905) 117906 NEGOTIATION SKILLS WORKSHOP PART II (117906) SELF-PACED CLASSROOM/SELFPACED 117907 CUSTOMER LOYALTY (117907) CLASSROOM/SELFPACED 01/201012/2010 2 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 117921 CONSUMER FUND SERVICES 101 (117921) CLASSROOM/SELFPACED 01/201012/2010 2 0 0 NON-ACADEMIC 01/201012/2010 4 0 0 NON-ACADEMIC 01/201012/2010 1 0 0 NON-ACADEMIC 117923 117939 HMO AVERAGE WHOLESALE PRICE (AWP) (117923) AETNA 101 (117939) CLASSROOM CLASSROOM/SELFPACED Course Number 117953 Course Title CAREER DEVELOPMENT 101 FOR CFS (117953) 117992 CFS CUSTOMER LOYALTY (117992) 117993 HSA CONTROL SUFFIX AND ACCOUNT (CSA) & CUSTOMER COVERAGE INQUIRY (CCI) (117993) 117994 RBCO MEDICARE PFFS REFRESHER FOR OVERPAYMENT UNIT (117994) Delivery Method SELF-PACED SELF-PACED CLASSROOM/SELFPACED Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 01/201012/2010 1.5 0 0 NON-ACADEMIC 01/201012/2010 1.5 0 0 NON-ACADEMIC 01/201012/2010 2 0 0 NON-ACADEMIC 01/201012/2010 9 0 0 NON-ACADEMIC 01/201012/2010 118017 CASE INSTALLATION OVERVIEW - IBA (118017) CLASSROOM CLASSROOM/SELFPACED 2 0 0 NON-ACADEMIC 118019 MEMBER ENROLLMENT APPLICATION (MEA) (118019) CLASSROOM/SELFPACED 01/201012/2010 1.5 0 0 NON-ACADEMIC AETNA ADMINISTRATIVE SYSTEM (AAS) (118023) CLASSROOM/SELFPACED 01/201012/2010 2 0 0 NON-ACADEMIC IBA SHAREPOINT (118026) CLASSROOM/SELFPACED 01/201012/2010 1 0 0 NON-ACADEMIC 118028 EOS FOR CONSUMER FUND SERVICES (118028) CLASSROOM/SELFPACED 01/201012/2010 2 0 0 NON-ACADEMIC 118029 HOW TO USE TALENT MANAGER-CONSUMER FUND SERVICES (118029) CLASSROOM/SELFPACED 01/201012/2010 1.5 0 0 NON-ACADEMIC 118040 PROVIDER CLAIMS DISPUTES AND MEMBER APPEALS (COURSE #118040) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 118046 BENEFIT COMPARE AND REPORTING TOOL WEBINAR (118046) SELF-PACED 01/201012/2010 0.25 0 0 TOO FEW HOURS 118049 RBCO SRC 1:1 TRAINING/COACHING 1ST QUARTER 2010 (118049) CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 118052 FIELD TO FUNCTION:2010 DRAFTING UPDATES (118052) CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC 118059 ARXHD - MOD SYSTEMS REFRESHER SUPERVISORS (118059) SELF-PACED 01/201012/2010 48 0 0 NON-ACADEMIC 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 118023 118026 118067 118068 118070 118071 118073 ASO 2010 WEEKLY UPDATES 03/09/10 - 118067 NACO ASD TRAINING FOR PROCESSORS (118068) ASO 2010 WEEKLY UPDATES 03/16/10 - 118070 ASO 2010 WEEKLY UPDATES 03/23/10 - 118071 ASO 2010 WEEKLY UPDATES 03/30/10 - 118073 SELF-PACED CLASSROOM/SELFPACED Course Number 118083 Course Title RBCO MSW TO ASD Q&A SESSION (118083) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 118084 RBCO HMO CLAIMS REFRESHER (118084) SELF-PACED 01/201012/2010 118085 ASD CTI CALL OPENING (118085) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 118112 INVESTRAC – AN INTRODUCTION TO THE STRATEGIC PLANNING PROCESS AND APPLICATION (118122) SELF-PACED 01/201012/2010 3 0 0 NON-ACADEMIC 118113 NACO SRC CSR TX MENTAL HEALTH TRAINING (118113) CLASSROOM 01/201012/2010 0.75 0 0 TOO FEW HOURS 118115 RBCO CSR ASD FIND PROVIDER REFRESHER (118115) CLASSROOM 01/201012/2010 0.75 0 0 TOO FEW HOURS 118129 ENERGIZE YOUR PERSONAL BRAND-PART I #118129 SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 118163 RBCO PRODUCER WORLD HELP DESK TRAINING (118163) CLASSROOM 01/201012/2010 6 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC 118170 STRATEGIC CONTRACTING DATABASE - (118170) 118176 SCM RED LINE AND TRACKING CHANGES REVIEW (118176) 118204 USING AETNA TOOLS TO MANAGE YOUR DEVELOPMENT AND CAREER (118204) 118212 RBCO SIMPLE STEPS VENDOR TRAIN THE TRAINER (118212) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 118220 PSC SPECIALIZED GOLDEN HOUR MARCH 2010 EXTERNAL PRICING (118220) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 118255 PHARMACY TRAINING-TRADITIONAL SPREAD PRICING FOR NA & LEC SALES & SERVICE 118255 CLASSROOM 01/201012/2010 1.5 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 5 0 0 NON-ACADEMIC 01/201012/2010 1.5 0 0 NON-ACADEMIC 118299 SCM FOR ASA (118299) 118303 NACO TRAD CBS REWORK REFRESHER (118303) 118304 NACO ASD FOR PROCESSORS (118304) 118332 NACO SRC CREDIT CARD TRAINING (118332) 118342 DUN & BRADSTREET TRAINING - PART TWO PORTFOLIO UNDERWRITING - 118342 SELF-PACED CLASSROOM/SELFPACED CLASSROOM Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 118355 HIP AND CORE STRENGTH RUNNERS WORKSHOP (118355) CLASSROOM 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 118358 HEALTHY AGING: NUTRITION FOR YOUR MIDLIFE (118358) CLASSROOM 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 118378 HMO AVERAGE WHOLESALE PRICE (AWP) *MEMBER SERVICE REPRESENTATIVES* (118378) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0.75 0 0 TOO FEW HOURS 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 2 0 0 NON-ACADEMIC 01/201012/2010 2 0 0 NON-ACADEMIC 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 24 0 0 NON-ACADEMIC 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 118388 NACO SRC REI CSR TRAINING (118388) 118399 RBCO AETNA STANDARD TABLE REFRESHER (118399) 118406 NACO - SRC - IT SYSTEM TRAINING (118406) 118413 ABHU - COGNITIVE THERAPY FOR COMPLEX CASES OF DEPRESSION 118417 ASO ALC CHAMPION TRAINING (118417) 118423 RBCO TX PAY AND CHASE FOR INDIVIDUAL PRODUCTS PROCESSORS (118423) 118430 MCP 2010 LEADERSHIP ROUNDTABLE (118430) 118455 ALTCS NEW HIRE TRAINING HOMEWORK MODULE #1 (118455) 118468 RBCO AIM CONSULTATIVE SKILLS WORKSHOP (118468) 118471 CROSS TRAINING - US TO NON US CLAIMS IRELAND 118481 ER CLINIC - BEYOND THE BASICS (118481) 118484 FINANCIAL CONCEPTS FOR NASS (118484) 118497 RBCO STRATEGIC CONTRACTS MANAGEMENT TRAD CBS/CSR REFRESHER (118497) 118515 ALTCS NEW HIRE TRAINING HOMEWORK MODULE #2 (118515) 118517 ALTCS NEW HIRE TRAINING HOMEWORK MODULE #3 (118517) 118518 ALTCS NEW HIRE TRAINING HOMEWORK MODULE #4 (118518) 118519 ALTCS NEW HIRE TRAINING HOMEWORK MODULE #5 (118519) SELF-PACED CLASSROOM/SELFPACED CLASSROOM CLASSROOM/SELFPACED CLASSROOM CLASSROOM/SELFPACED Course Number Course Title 118520 ALTCS NEW HIRE TRAINING HOMEWORK MODULE #6 (118520) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 118522 ALTCS NEW HIRE TRAINING HOMEWORK MODULE #7 (118522) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 118523 ALTCS NEW HIRE TRAINING HOMEWORK MODULE #8 (118523) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.41 0 0 TOO FEW HOURS 118524 BENEFIT DOCUMENT LOCATOR TRAINING #118524 118547 FUNDING ARRANGEMENTS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 118548 RBCO HMO AWP TRAIN THE TRAINER_VENDOR (118548) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 118551 COURSE # 118551 - ACTIVEHEALTH MANAGEMENT CLINICAL CONTENT UPDATE - MARCH 2010 SELF-PACED 01/201012/2010 1 0 0 118554 ONLINE DISEASE MANAGEMENT PROGRAMS FOR DISEASE MANAGEMENT STAFF (118554) SELF-PACED 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 118572 DUN & BRADSTREET TRAINING - PART TWO NATIONAL ACCOUNTS UNDERWRITING - 118572 CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC 118589 DUN & BRADSTREET TRAINING - PART 2 - LEC UNDERWRITING - 118589 CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 118594 RBCO ASH E2I DEMONSTRATION (118594) 118614 ADVANCED RESEARCH (118614) CLASSROOM 01/201012/2010 40 40 2.5 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 118626 ALTCS PEDIATRIC GUARDIANSHIP TRAINING (118626) CLASSROOM 01/201012/2010 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 118628 COGNITIVE THERAPY FOR COMPLEX CASES OF DEPRESSION SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 118628 COGNITIVE THERAPY FOR COMPLEX CASES OF DEPRESSION SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 118630 RBCO HMO CALLS PRE-EXISTING_VENDOR TRAIN THE TRAINER (118630) CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 118637 FEBRUARY 2010 CLINICAL PRECERT MEDICARE TRAINING (118637) CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 9 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 16 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC 118658 118662 118666 DISABILITY MEDICAL GRAND ROUNDS - 2010 DELAWARE PLAN SPECIFIC (DPCI) (118662) CONNECTICUT PLAN SPECIFIC (CT) (118666) Course Number 118668 Course Title CHILDREN'S HOSPITAL ORANGE COUNTY PLAN SPECIFIC (CHOC) (118668) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC 56 0 0 NON-ACADEMIC 118670 MERCY CARE PLAN SPECIFIC (MCRP) (118670) CLASSROOM 01/201012/2010 118672 CM SIMULATION - CHRONIC OBSTRUCTIVE PULMONARY DISEASE (COPD) CASE STUDY (118672) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 3 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC 118680 HMO CBS ANESTHESIA REFRESHER 118681 ONLINE DISEASE MANAGEMENT PROGRAMS FOR NON-DISEASE MANAGEMENT STAFF (118681) 118683 118685 HMO CBS PHYSICAL THERAPY REFRESHER MISSOURI CARE PLAN SPECIFIC (MC) (118685) 118686 TEXAS PLAN SPECIFIC (TX) (118686) CLASSROOM 01/201012/2010 40 0 0 NON-ACADEMIC 118687 AETNA CLINICAL COMMUNITY GRAND ROUNDS: AN OUNCE OF PREVENTION (118687) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 118688 MERCY CARE ADVANTAGE PLAN SPECIFIC (MCA) (118688) CLASSROOM 01/201012/2010 24 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 16 0 0 NON-ACADEMIC 01/201012/2010 33 0 0 NON-ACADEMIC 01/201012/2010 1 0 0 01/201012/2010 4 4 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 1.5 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 480 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 3 0 0 NON-ACADEMIC 01/201012/2010 0.5 0 0 TOO FEW HOURS 01/201012/2010 1 0 0 NON-ACADEMIC 118690 118691 FLORIDA PLAN SPECIFIC (FL) (118690) PENNSYLVANIA PLAN SPECIFIC (PENN) (118691) 118700 ADAM WKAB CSR/IR CONVERSION (118700) 118719 MAPSS MEDICARE ADVANTAGE MACK TRUCK, INC. (118719) 118743 CUSTOMER SERVICE TRAINING (118743) 118744 MAPSS MEDICARE BSU SUPPORT CROSS TRAINING (118744) 118762 RBCO ASH CBS NEW HIRE TRAINING (118762) 118763 RBCO ASH RETRAINING - OUTPATIENT HOSPITAL (118763) 118775 118784 MICHELE TEST COURSE (118775) MAPSS AARP TRAINING (118784) CLASSROOM CLASSROOM/SELFPACED CLASSROOM CLASSROOM/SELFPACED SELF-PACED CLASSROOM/SELFPACED Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM/SELFPACED 01/201012/2010 2 0 0 NON-ACADEMIC 118817 RBCO HMO TEXAS PROCESSING SPECIFICS (118817) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 118825 COUNSELOR ASSIST (118825) CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC 118854 ALTCS MEDLINE SMOKING AND LUNG DISEASES QUIZ (118854) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 118855 BUSINESS OPERATIONS OPERATING MODEL MADE SIMPLE - CPSO (118855) 118814 RBCO ASH EWM CLAIMS ROUTING (118814) 118861 RBCO ASH IOP TRAINING (118861) SELF-PACED CLASSROOM/SELFPACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 1 0 0 NON-ACADEMIC 01/201012/2010 1 0 0 NON-ACADEMIC 01/201012/2010 118865 LIVE MEETING ORIENTATION (118865) 118867 RBCO ASH CONTINGENT SUPPORT FOR PRICING (118867) CLASSROOM CLASSROOM/SELFPACED 2 0 0 NON-ACADEMIC 118876 RBCO ASH INPATIENT HOSPITAL REFRESHER (118876) CLASSROOM/SELFPACED 01/201012/2010 2 0 0 NON-ACADEMIC 118880 RBCO ASH INPATIENT MATERNITY & NURSERY CLAIMS REFRESHER (118880) CLASSROOM/SELFPACED 01/201012/2010 3.5 0 0 NON-ACADEMIC 118883 RBCO ASH BEHAVIOR HEALTH INPATIENT & OUTPATIENT FACILITY CLAIM REFRESHER (118883) CLASSROOM/SELFPACED 01/201012/2010 3 0 0 NON-ACADEMIC 118884 RBCO ASH COB REFRESHER (118884) CLASSROOM/SELFPACED 01/201012/2010 3 0 0 NON-ACADEMIC 118885 RBCO ASH MEDICAID, AUTO & SPORTS COB (118885) CLASSROOM/SELFPACED 01/201012/2010 3 0 0 NON-ACADEMIC 118886 RBCO ASH SURGERY & GLOBAL MATERNITY REFRESHER (118886) CLASSROOM/SELFPACED 01/201012/2010 3 0 0 NON-ACADEMIC 118887 ARXHD - KC PLATFORM - ADDRESS CHANGES (118887) CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 118907 118912 118913 118914 118926 2010 WEEKLY UPDATES 04/06/10 - 118907 2010 WEEKLY UPDATES 04/13/10 - 118912 2010 WEEKLY UPDATES 04/20/10 - 118913 2010 WEEKLY UPDATES 04/27/10 - 118914 BUSINESS CONDUCT AND INTEGRITY 2010 (118926) 1 1 Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 118927 AWCA (AETNA WORKERS’ COMPENSATION ACCESS) INSTITUTIONAL NEW HIRE (118927) CLASSROOM 01/201012/2010 160 0 0 NON-ACADEMIC 118929 AWCA (AETNA WORKERS’ COMPENSATION ACCESS) INSTITUTIONAL CROSS TRAINING (118929) CLASSROOM 01/201012/2010 80 0 0 NON-ACADEMIC 118931 AWCA (AETNA WORKERS’ COMPENSATION ACCESS) PROFESSIONAL CROSS TRAINING (118931) CLASSROOM 01/201012/2010 80 0 0 NON-ACADEMIC 118934 AWCA (AETNA WORKERS’ COMPENSATION ACCESS) PROFESSIONAL NEW HIRE (118934) CLASSROOM 01/201012/2010 160 0 0 NON-ACADEMIC 118935 ASA (AETNA SIGNATURE ADMINISTRATOR) / SRC (STRATEGIC RESOURCE COMPANY) INSTITUTIONAL NEW HIRE (118935) CLASSROOM 01/201012/2010 160 0 0 CLASSROOM 01/201012/2010 3 3 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 4 0 0 NON-ACADEMIC 01/201012/2010 0.5 0 0 TOO FEW HOURS 01/201012/2010 78 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 4 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 4 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 3 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 118959 PHL - 1ST QUARTER TRAINING - 2010 (118959) 118980 BAMR (BUSINESS ALLIANCE MANUAL RE-PRICER) OVERVIEW (118980) 118982 ARTS (AWCA REQUEST TRACKING SYSTEM) (118982) 118985 NEW YORK MANAGED CARE REFORM ACT - 2ND QUARTER 2010 (118985) 118988 PSC TTT MEMBER TO PROVIDER - NEW HIRE (118988) 118990 MERCY CARE / MERCY CARE ADVANTAGE AD HOC – DIALYSIS CLAIMS (118990) 119005 MERCY CARE AD HOC – OUTLIER CLAIMS (119005) 119007 MERCY CARE AD HOC – COORDINATION OF BENEFITS (COB) (119007) 119008 MERCY CARE AD HOC – OUTPATIENT FEE SCHEDULE PRICING (OPFS) (119008) 119009 MERCY CARE AD HOC – ALTCS/SNF CLAIMS (119009) 119010 MERCY CARE AD HOC – BANNER CLAIMS (119010) 119071 AETNA ONE VIRTUAL INTEGRATION TRAINING (119071) 119078 FOLLOW THE ROAD TO IDENTIFY HOSPITAL VERTICAL PLANS (119078) 119082 EMPLOYEE FORUM (119082) SELF-PACED CLASSROOM/SELFPACED Course Number 119087 Course Title HR LINE OF SIGHT AND HR SPOTLIGHT PRESENT TALENT MANAGEMENT (119087) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 0.75 0 0 TOO FEW HOURS 119090 NACO SRC REI CSR TRAINING PART 2 (119090) SELF-PACED CLASSROOM/SELFPACED 119116 RBCO - AETNA CITIZEN ACTION NETWORK LUNCH AND LEARN (119116) CLASSROOM/SELFPACED 01/201012/2010 0.75 0 0 TOO FEW HOURS 119120 ALTCS CULTURAL COMPETENCY AND PRACTICES: UNDERSTANDING WHAT DEATH AND DYING MEANS TO DIFFERENT CULTURES TRAINING (119120) CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 119125 NACO CGA REI TRAINING (119125) CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC 01/201012/2010 40 0 0 NON-ACADEMIC 01/201012/2010 1.5 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 2 0 0 CLASSROOM 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE COMMUNICATION ARTS SELF-PACED 01/201012/2010 80 0 0 CLASSROOM 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 16 0 0 119127 119139 TRAINING ROW (119127) NACO SRC CONTINGENT REFRESHER (119139) 119155 RBCO ASD REFRESHER TRAINING (119155) 119185 POSITIVE PARENTING: TODDLERS & PRESCHOOLERS (119185) 119229 119235 119247 119253 BAC - HAT EFFECTIVE COMMUNICATION (119229) ASO BEHAVIORAL HEALTH TRAINING BROWN BAG - LIVE MEETING (4/14/10) #119247 HOW TO NOMINATE FOR A SILVER AWARD (119253) CLASSROOM CLASSROOM/SELFPACED 119257 MARYLAND PLAN SPECIFIC (MPC) (119257) 119260 BAC - MOTIVATING YOUR STAFF AND IMPROVING MORALE (119260) CLASSROOM 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 119262 BAC - LEARNING ABOUT YOUR CONFLICT MANAGEMENT STYLE (119262) CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 119263 BAC STRENGTHENING WORK RELATIONSHIPS TEAM BUILDING (119263) CLASSROOM 01/201012/2010 16 16 1 INTERDISCIPLINARY/ ELECTIVE 119266 BAC - MANAGING STRESS IN THE WORKPLACE: HELPING OTHERS DEAL WITH STRESS- (119266) CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 119273 LETTER WRITING (119273) Course Number Course Title 119300 SERVICECENTER FOR LEVEL 1&2 - BUSINESS BUILD (119300) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 119313 RBCO 1:1 TRAINING/COACHING 2ND QUARTER 2010 (119313) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 119314 TALENT MANAGEMENT TOOLS: WHAT'S NEW IN 2010 (119314) CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 4 0 0 NON-ACADEMIC 119343 DO NOT CALL REGULATIONS (119343) 119346 DOCUMENTATION/STREAMLINE DOCUMENTATION REFRESHER (119346) 119349 ACTIVEHEALTH - ENVISION/CENTRICITY QUALITY PERFORMANCE EVALUATOR TRAINING (119349) 119367 APRIL 2010 DENTAL WEEKLY DRILL ROLLOUTS (119367) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 119370 DUNN & BRADSTREET TRAINING-PART 2 NA RENEWAL UNDERWRITING 119370 CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC 119412 DUNN & BRADSTREET TRAINING PART 2 GROUP INSURANCE NEW BUSINESS UNDERWRITING LEC & NA (119412) CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC 119426 DUNN & BRADSTREET TRAINING PART 2 - GROUP INSURANCE RENEWAL BUSINESS LEC & NA UNDERWRITING 119426 CLASSROOM 01/201012/2010 2 0 0 CLASSROOM 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1.5 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1.5 0 0 CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 2 0 0 SELF-PACED 01/201012/2010 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 119465 BUILDING TEAM UNITY FOR MANAGERS (119465) 119468 BH GRAND ROUNDS 2010 119493 ROOT CAUSE ANALYSIS/ACAS PLAN RECORD TRAINING (119493) 119511 DUN & BRADSTREET TRAINING - PART 2 PORTFOLIO RENEWAL UNDERWRITING - 119511 119512 ALTCS CARE PATH TRAINING SESSION 4: END STAGES OF ALZHEIMER'S DISEASE (119512) 119537 DUNN & BRADSTREET TRAINING - PART 2 LEC RENEWAL UNDERWRITING 119537 119575 EXCEL TRAINING FOR SMALL GROUP UNDERWRITING (119575) 119637 BRENDA MODEL OF ADDICTION TREATMENT (119637) Course Number 119652 Course Title MAPSS WORK/LIFE BALANCE CONSISTENCY IN TIME MANAGEMENT BROWN BAG SESSIONS- PLAN SPONSOR SERVICES/CONSUMER FUND SERVICES & STRATEGIC RESOURCE COMPANY (119652) 119659 ASO L&P TRAINING DASHBOARD TRAINING (119659) 119674 TRAUMA, EFFECTS DURING THE LIFE CYCLE AND TRAUMA INFORMED TREATMENT (119674) 119704 ADAM DISABILITY SYSTEMS OVERVIEW (119704) 119711 ASO ASD ALTERNATE ADDRESS & INADVERTENT DISCLOSURE (119711) 119716 MAPSS MEDICARE PHARMACY FOR PSS (119716) 119735 CM REFRESHER - WEST FLEX TEAM (119735) 119738 NY OFFICE OF THE ATTORNEY GENERAL REQUIREMENTS_SFE (119738) 119741 EBS ORACLE AR SYSTEM UPGRADES (119741) 119742 MAPSS ASD DEMONSTRATION (119742) 119750 RBCO ASD EXTERNAL VIEW TRAINING FOR PLAN SPONSORS (119750) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 01/201012/2010 1.5 0 0 NON-ACADEMIC 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0.03 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 4 0 0 NON-ACADEMIC 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 16.5 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 15 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED CLASSROOM/SELFPACED SELF-PACED CLASSROOM/SELFPACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS SELF-PACED CLASSROOM/SELFPACED 119757 EAP NEW HIRE -- 2/10 CLASSROOM 01/201012/2010 119758 APRIL AETNA CLINICAL COMMUNITY GRAND ROUNDS (ACCGR): CASE SYNTHESIS AND CASE PLANNING (#119758) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 72 0 0 SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 119759 EAP NEW HIRE 3/22/10 119796 WHAT'S NEW IN ASD - MAY 2010 TRAINING RELEASE COMMUNICATION (119796) 119801 ALTCS MEDLINE HEART DISEASES QUIZ (119801) 119808 RBCO PHARMACY PRECERT TEACHBACKS (119808) 119820 ACTIVE HEALTH TALENT MANAGER BROWNBAG (119820) Course Number 119835 Course Title INTRODUCTION TO MIDDLE MARKET GROUP INSURANCE PRE-WORK MODULE (119835) 119839 PENN PHARMACY TRAINING (119839) 119873 MAPSS HSA Q&A FOR INDIVIDUAL ADVANTAGE (119873) 119905 ASRX INFERTILITY INSURANCE (119905) 119910 KC MOD TRAINER CERTIFICATION (119910) 119930 PRINCIPLES OF CARE: THE PATIENT WITH AN OSTOMY (119930) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 40 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 12 0 0 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC PHYSICAL BIOLOGICAL SCIENCE 01/201012/2010 LMH NETWORK MANAGEMENT TRAINING (119983) CLASSROOM CLASSROOM/SELFPACED 0 0 0 TOO FEW HOURS RBCO ASH NEW SCHOOL TRAINING (120000) CLASSROOM/SELFPACED 01/201012/2010 2 0 0 NON-ACADEMIC 120007 RBCO ASH ECHS TRAINING (120007) CLASSROOM/SELFPACED 01/201012/2010 2 0 0 NON-ACADEMIC 120025 ASO L&P TRAINING DASHBOARD CHAMPION TRAINING (120025) CLASSROOM/SELFPACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1.5 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 3 0 0 NON-ACADEMIC 01/201012/2010 16 0 0 NON-ACADEMIC 01/201012/2010 119983 120000 120035 120038 120038 120041 120070 120073 NACO-SRC SIMPLE STEPS (120035) ATV TRAIN THE TRAINER (120038) ATV TRAIN THE TRAINER (120038) ATV FOR BEGINNING RIGHT (120041) MAPSS 2010 TOC REVISION TRAINING (120070) RBCO ASH FRONT END RCDE TRAINING (120073) CLASSROOM CLASSROOM/SELFPACED 120074 RBCO ASH GENELCO VENDOR DEMO (120074) CLASSROOM CLASSROOM/SELFPACED 2 0 0 NON-ACADEMIC 120130 MAPPS INDIVIDUAL MARKETS TALKING POINTS (120130) CLASSROOM/SELFPACED 01/201012/2010 1.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 120131 120131 COST SAVINGS__20100414 COST SAVINGS__20100414 Course Number Course Title 120138 UB04 DATA ENTRY IN QNXT (120138) 120139 CHOC AD HOC – PHYSICIAN FUND (PF) MODIFIER (120139) 120149 COST SAVINGS DOCUMENTATION IN ATV (120149) 120154 TESTING PROCEDURAL TRAINING (120154) 120158 DUN & BRADSTREET PART 2 TRAINING - PUBLIC SECTOR & LABOR - NB UW/SS - 120158 120160 AETNA MEDICAID – TEXAS ENCOUNTERS OVERVIEW (120160) 120206 120233 120282 PRECERT NON PAR REFRESHER IQA (120206) COST SAVINGS IN ATV Q&A (120233) * EAP BAC SPIRIT 110952 4/10 Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 4 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 5 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 2 0 0 CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 PSC TRAD NEW HIRE CSR WITH ASD (120311) CLASSROOM CLASSROOM/SELFPACED 592 0 0 NON-ACADEMIC 120312 PSC HMO NEW HIRE CSR WITH ASD (120312) CLASSROOM/SELFPACED 01/201012/2010 576 0 0 NON-ACADEMIC 120323 TRAUMA, EFFECTS, AND INFORMED TREATMENT POST TEST AND CERTIFICATE SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 12 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1 1 COMBINABLE SOCIAL SCIENCE CLASSROOM 01/201012/2010 1 1 COMBINABLE PHYSICAL BIOLOGICAL SCIENCE SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC 120311 120340 ACTIVE HEALTH INTEGRATION (ALC #120340) 120354 FRAUD AND ABUSE TRAINING FOR NEW MEDICAID PLAN IN PENNSYLVANIA(120354) 120355 SUSPENDED ORDER QUEUE TRAINING (120355) 120371 EMOTIONAL INTELLIGENCE IN CHILDREN (120371) 120375 RUNNING YOUR FIRST 5K: PROPER TRAINING AND NUTRITION (120375) 120380 STD OPTIMIZATION FOR SNRS (120380) 120396 COBRA APPLICATIONS FOR MEDICARE ELIGIBLE MEMBERS (120396) 120405 THE MEA HMO AND QPOS PCP AUTO ASSIGNMENT PROCESS (120405) SELF-PACED CLASSROOM/SELFPACED Course Number Course Course Applicable Year Length Hours Course Title Delivery Method 120431 MAPSS GET SERVICES PORTAL TRAINING (120431) CLASSROOM 01/201012/2010 120437 EFFECTIVE STRESS MANAGEMENT: A BALANCING ACT (120437) CLASSROOM 01/201012/2010 1 120440 ARXHD - MAY ORACLE ENHANCMENT TRAINING (120440) CLASSROOM 01/201012/2010 CLASSROOM 01/201012/2010 CLASSROOM 01/201012/2010 SELF-PACED 01/201012/2010 CLASSROOM 01/201012/2010 CLASSROOM 01/201012/2010 8 CLASSROOM 01/201012/2010 CLASSROOM 01/201012/2010 120442 NEWACTIVITY__20100423 120444 DENYING MEDICAID CLAIMS (120444) 120451 ACTIVEHEALTH - POTENTIAL QUALITY OF CARE CONCERNS (COURSE #120451 120484 * EAP AETNA ONE ASD 110625 4/10 120503 QNXT CLAIMS NAVIGATION (120503) 120507 MAY 2010 DENTAL WEEKLY DRILL ROLLOUTS (120507) 120514 QNXT MEMBER MODULE TRAINING (120514) Credits Recommended University of Phoenix Equivalency 0 TOO FEW HOURS 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1.5 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 2 0 0 NON-ACADEMIC 0.25 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 8 0.5 INTERDISCIPLINARY/ ELECTIVE 1.5 0 0 8 8 0.5 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0.75 0 120516 QNXT FINANCE MODULE TRAINING (120516) CLASSROOM 01/201012/2010 120543 ABOVEHEALTH WEB APPLICATION NAVIGATION (120543) CLASSROOM 01/201012/2010 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 120546 2010 WEEKLY UPDATES 05/04/10 - 120546 SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 8 8 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 120546 120547 120549 2010 WEEKLY UPDATES 05/04/10 - 120546 2010 WEEKLY UPDATES 05/11/10 - 120547 2010 WEEKLY UPDATES 05/18/10 - 120549 120550 2010 WEEKLY UPDATES 05/25/10 - 120550 120551 QNXT - UTILIZATION MANAGEMENT MODULE OVERVIEW (120551) 120552 120575 2010 WEEKLY UPDATES 06/01/10 - 120552 DATA ENTRY - COURSE #120575 Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 120583 QNXT 3.4 PROVIDER MODULE TRAINING (120583) CLASSROOM 01/201012/2010 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 120588 QNXT PROGRAMS, CONTRACTS, BENEFITS, FEE TABLES AND CLAIMS FINANCE MODULE TRAINING (120588) CLASSROOM 01/201012/2010 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 120598 MAPSS INDIVIDUAL ADVANTAGE PLAN CHANGES (120598) CLASSROOM 01/201012/2010 18 0 0 120620 BUSINESS COMMUNICATIONS FOR LEC UW/SS HARTFORD - 120620 CLASSROOM 01/201012/2010 3 3 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 120641 CPE - MERCY CARE BENEFITS (120641) CLASSROOM 01/201012/2010 120647 ABH TARGET SYSTEM TRAINING (COURSE # 120647) CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC 120660 ALTCS MEDLINE LUPUS, MS, SPINAL CORD, TBI QUIZ (120660) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 120668 DEVELOPING A REGRESSION TEST LIBRARY (120668) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 40 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.6 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 120703 DISCOUNT TRAINING 120703 120704 MERCY CARE - MEDICAL MANAGEMENT NEW HIRE (120704) 120724 PHL 1ST QUARTER TRAINING 2010 - RECORDING, PART 1 (120724) 120727 PHL 1ST QUARTER TRAINING 2010 - RECORDING, PART 2 (120727) 120728 HOW IS HEALTHCARE DELIVERED AND MANAGED IN CALIFORNIA? (120728) SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS 120730 PHL 1ST QUARTER TRAINING 2010 - RECORDING, PART 3 (120730) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 120741 AETNA CUSTOMER CENTER, WELLNESS WORKS CENTER AND CONSOLIDATED LAB OPEN HOUSE (120741) CLASSROOM 01/201012/2010 1 0 0 120761 BROWN BAG SESSION (JUNE 30, 2010); SHAREPOINT -- 120761 CLASSROOM 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 120774 CLAIMS TRAINING - DVA/DOD/MEDICAL CLAIMS TRAINING (120774) CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC 120789 NACO SRC MEDICAID AND MEDICARE TRAINING (120789) CLASSROOM 01/201012/2010 5 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC 120797 MCA AD HOC – HOME HEALTH (120797) Course Number 120798 120807 Course Title MCA AD HOC – SKILLED NURSING (120798) ARE YOU GETTING THE SLEEP YOU NEED? (120807) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/201012/2010 8 0 0 CLASSROOM 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 4 0 0 120821 MAPSS: TIME MANAGEMENT FOR PCCS (120821) 120840 NURSE SKILLS PROGRESSION WORKSHOP MANAGERS/SUPERVISORS (120840) 120841 NURSE SKILLS PROGRESSION WORKSHOP NURSING STAFF (120841) 120872 ARXHD KC QUARTERLY TRAINING - TRAIN THE TRAINER (120872) 120893 SNAGIT, OUTLOOK AND MS WORD TIPS AND TRICKS (COURSE #120893) CLASSROOM 01/201012/2010 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 120905 CULTURAL COMPETENCY AND HEALTHCARE DELIVERY (120905) CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 120907 START SAVING FOR YOUR RETIREMENT NOW WEBCAST (120907) SELF-PACED 01/201012/2010 1 0 0 120909 HEALTH LITERACY: WHAT? WHO? WHY? AND WHERE? (120909) CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE 120934 ARXHD - MAIL ORDER DELIVERY TRAINING FOR QUALITY ANALYSTS (120934) CLASSROOM 01/201012/2010 56 0 0 01/201012/2010 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 4 0 0 SELF-PACED 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 4 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 4 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 2.5 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1.5 0 0 NON-ACADEMIC 120936 CPE - MERCY CARE CLAIMS REFRESHER (9:00AM) 120946 MAPSS INTRODUCTION TO COBRA (120946) 120968 AETNA TOTAL CLINICAL VIEW (ATV) OVERVIEW (120968) 120969 ARXHD - CUSTOMER SERVICE QUARTERLY TRAINING - ORACLE PLATFORM (120969) 120981 2010 ANTI-TERRORISM AND ANTI-MONEY LAUNDERING COMPLIANCE (120981) 120996 DISABILITY CROSS TRAINING (120996) 121018 ARXHD - CUSTOMER SERVICE QUARTERLY TRAINING 2010 - KC PLATFORM (121018) 121051 SMART FRONT END REFRESHER (121051) 121077 TEXAS ENCOUNTER SUBMISSION PROCESS (121077) CLASSROOM CLASSROOM/SELFPACED NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE Course Number Course Title 121097 FSA RENEWAL TRAINING 121097 121105 A DAY IN THE LIFE OF A CIMS PROJECT MANAGER 121105 Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 1.5 0 0 SELF-PACED 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 121106 PUBLIC SECTOR COMPLIANCE 101 (#121106) SELF-PACED 01/201012/2010 121107 NY MANAGED CARE REFORM ACT - MASTERY TEST - 3Q 2010 (121107) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 01/201012/2010 12 0 0 NON-ACADEMIC 01/201012/2010 4 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 8 0 0 CLASSROOM 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 121159 NACO ESA OVERVIEW 121224 RAIL ROAD CUSTOMER SPECIFIC TRAINING FOR CALLS (121224) 121230 MAY 2010 PROVIDER CONTRACTING TOPICAL (121230) 121239 CA SETTLEMENT AGREEMENT - 121239 121264 NEXT GENERATION EMIS - GENERAL USER REFRESHER TRAINING (121264) 121267 SMI/NON-SMI COST-SHARING ENHANCEMENT (121267) 121275 NACO-SRC INTERN ORIENTATION (121275) 121283 TALKING TO TEENS ABOUT RISKY BEHAVIORS (121283) SELF-PACED CLASSROOM/SELFPACED 121287 LYME DISEASE (121287) CLASSROOM 01/201012/2010 121289 ASRX SOFT SKILLS (121289) CLASSROOM 01/201012/2010 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 121305 HMO AND QPOS PRODUCTS ON THE ACAS PLATFORM OVERVIEW (121305) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 1 0 0 NON-ACADEMIC 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 121307 ASO E-TECH SUPPORT (121307) 121315 AETNA CLINICAL COMMUNITY GRAND ROUNDS FUNDAMENTALS IN WOUND CARE (121315) 121323 CREDENTIALING EDUCATIONAL SESSION - NCQA (121323) 121338 CALIFORNIA WAGE-HOUR POLICY UPDATE (121338) SELF-PACED 01/201012/2010 121346 DUNN & BRADSTREET TRAINING - PART 2 GOVERNMENT & LABOR RENEWAL UNDERWRITERS (121346) CLASSROOM 01/201012/2010 Course Number 121352 Course Title 6/1 ACCELERATION TO SUPPORT EXPANDED DEPENDENT COVERAGE (121352) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 0.25 0 0 TOO FEW HOURS 121355 WHAT IS AVA & WHAT ARE ITS BENEFITS? (121355) SELF-PACED 01/201012/2010 121359 NY OFFICE OF THE ATTORNEY GENERAL ASSURANCE OF DISCONTINUANCE (121359) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 121361 DPCI AD HOC – BEHAVIORAL HEALTH CLAIMS (121361) CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC 121374 DPCI AD HOC – SWAPPING ACCUMULATORS (121374) CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.66 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 3 0 0 NON-ACADEMIC 01/201012/2010 156 0 0 NON-ACADEMIC 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 121395 DPCI AD HOC – OUTLIER CLAIMS (121395) 121413 DPCI AD HOC – COORDINATION OF BENEFITS (COB) CLAIMS (121413) 121418 MPC AD HOC – COORDINATION OF BENEFITS (COB) CLAIMS (121418) 121432 MC AD HOC – COORDINATION OF BENEFITS (COB) CLAIMS (121432) 121437 CHOC AD HOC – COORDINATION OF BENEFITS (COB) CLAIMS (121437) 121446 UAT DELIVERABLES OVERVIEW FOR SRW (121446) 121448 ALTCS MEDLINE ARTHRITIS AND OSTEOPOROSIS QUIZ (121448) 121451 NACO STD & TERM LIFE REFUND REQUESTS TRAINING (121451) 121470 LONG TERM DISABILITY (LTD) NEW HIRE 121470 121479 MAPSS - HEALTH CARE REFORM & OUR INDIVIDUAL MEMBERS (121479) 121488 NEW YORK ATTORNEY GENERAL ASSURANCE OF DISCONTINUANCE/SFE (121488) 121494 JUNE 2010 DENTAL WEEKLY DRILL ROLLOUTS (121494) 121494 JUNE 2010 DENTAL WEEKLY DRILL ROLLOUTS (121494) 121495 PLANTATION STD-LTD TRANSITION TRAINING FOR STD 121495 121515 TEXAS MEDICAID ENCOUNTERS FINANCE TRAINING (121515) CLASSROOM CLASSROOM/SELFPACED 1.5 1.5 Course Number 121565 Course Title MAPSS PRODUCER WORLD HELPDESK WORKFLOWS (121565) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 0 0 0 TOO FEW HOURS 121568 2010 WEEKLY UPDATES 06/08/10 - 121568 SELF-PACED 01/201012/2010 121569 2010 WEEKLY UPDATES 06/15/10 - 121569 SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 2.5 0 0 CLASSROOM 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 2 0 0 01/201012/2010 1.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 2 0 0 NON-ACADEMIC 121570 121571 121572 121573 121574 121575 2010 WEEKLY UPDATES 06/22/10 - 121570 2010 WEEKLY UPDATES 06/29/10 - 121571 2010 WEEKLY UPDATES 07/06/10 - 121572 2010 WEEKLY UPDATES 07/13/10 - 121573 2010 WEEKLY UPDATES 07/20/10 - 121574 2010 WEEKLY UPDATES 07/27/10 - 121575 121579 NY HCRA 2010 RECERTIFICATION (121579) 121581 PROACTIVE DISCHARGE PLANNING MODULE 2 MASTERY TEST (121581) 121582 MEDICARE LIS-BAE REMEDIAL TRAINING (121582) 121583 LIVE MEETING TRAINING FOR WEST REGION (COURSE 121583) 121588 ELECTRONIC CORRESPONDENCE HANDLING SYSTEM (ECHS) 2010 RECERTIFICATION (121588) 121592 HEADACHES 'WHAT YOU SHOULD KNOW" LUNCH AND LEARN 121592 121594 MEDICARE OUT OF AREA PROCESSING REFRESHER TRAINING (121594) 121595 MICHELE'S TEST (121595) 121624 PHARMACY PRECERT QUARTERLY TRAINING (121624) 121631 INTRODUCTION TO CENTRICITY AND THE PREFERENCE TAB (121631) 121637 MAPSS- RHA ELIGIBILITY IMPLEMENTATION PROCESS (121637) CLASSROOM CLASSROOM/SELFPACED Course Number Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 0 0 TOO FEW HOURS 16 1 INTERDISCIPLINARY/ ELECTIVE 7 7 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1.5 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC 01/201012/2010 2 0 0 NON-ACADEMIC 01/201012/2010 0 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 20 0 0 NON-ACADEMIC Course Title Delivery Method 121657 NON-PARTICIPATING PROVIDER REIMBURSEMENT BROWN BAG DISCUSSION FOR PRODUCT ENGINEERING (121657) CLASSROOM 01/201012/2010 1 121659 MEDICARE LIS-BAE REMEDIAL TRAINING MASTERY TEST (#121659) SELF-PACED 01/201012/2010 0.33 121675 CREATING VALUE: EFFECTIVE P&L LEADERSHIP (121675) CLASSROOM 01/201012/2010 16 01/201012/2010 121682 LEADING THROUGH TRANSITIONS (121682) 121701 MAPPS AETNA STANDARD TABLE TRAINING FOR STUDENT HEALTH (121701) 121712 ASO APPEALS 101 FOR CUSTOMER SERVICE STAFF (121712) 121790 MAPSS: ACAS PLAN SET UP OVERVIEW FOR PCCS (121790) 121794 MAPSS: PCC WEB RESOURCES OVERVIEW (121794) 121858 ADAM CALIFORNIA SETTLEMENT TRAINING (121858) 121865 MAPSS 1:1 TRAINING/COACHING 3RD QUARTER 2010 (121865) CLASSROOM CLASSROOM/SELFPACED CLASSROOM CLASSROOM/SELFPACED 121883 ADAM AETNA ONE LEADERSHIP TRAINING (121883) 121886 ACTIVEHEALTH - CLINICAL CONTENT 2010 2ND QUARTER ROLLOUT DM (COURSE #121886) SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS 121887 ACTIVEHEALTH - CLINICAL CONTENT 2ND QUARTER ROLLOUT -MATE (COURSE #121887) SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS 121888 ACTIVEHEALTH - CLINICAL CONTENT 2ND QUARTER ROLLOUT 2010 - DM (COURSE # 121888) SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS 121889 ACTIVEHEALTH CLINICAL CONTENT ROLLOUT JUNE 2010 - MATE (COURSE # 121889) SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS 121908 MAPSS INDIVIDUAL ADVANTAGE SOFT SKILLS (121908) 121921 ADAM AETNA ONE ALERT SETTING (121921) 121935 BANK OF AMERICA INTAKE TRAINING (121935) 121947 LEADERSHIP TRAINING ON FMLA REGULATIONS (121947) CLASSROOM CLASSROOM/SELFPACED CLASSROOM CLASSROOM/SELFPACED 01/201012/2010 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 1.5 0 0 NON-ACADEMIC 01/201012/2010 16 0 0 01/201012/2010 15 15 0.5 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE Course Number 121950 Course Title MAPSS-RHA PCC PRE-65 WORKFLOW (121950) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 3 0 0 NON-ACADEMIC 2 0 0 NON-ACADEMIC TOO FEW HOURS 121952 RHA DRAFTING WORKFLOW (121952) SELF-PACED 01/201012/2010 121957 AETNA CLINICAL COMMUNITY GRAND ROUNDS ACTIVE TREATMENT MODALITIES FOR CHRONIC ULCERS THAT REFUSE TO HEAL (121957) SELF-PACED 01/201012/2010 0 0 0 121994 ICD-10 REGULATORY OVERVIEW INCLUDING 5010 TRANSACTION UPGRADE (121994) SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS 56 0 0 INTERDISCIPLINARY/ ELECTIVE 121996 LEAVE OF ABSENCE TRIAGE TRAINING (121996) CLASSROOM 01/201012/2010 122000 MAPSS DMO DENTAL VENDOR IDENTIFYING ORTHODONTIC WORK IN PROGRESS AND ORTHODONTIC TAKEOVER (122000) CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 7.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 122008 122023 KC MEDICARE TOC TRAINING (122008) ADAM LTD VENDOR TRAINING (122023) 122024 UNIT RECORD MANAGER (URM) TRAINING (#122024) 122028 MEDICARE PROFICIENCY REMEDIATION TRAINING (CSR) (122028) 122029 WRITING SKILLS FOR MEDICARE CTM AND KANA STAFF TRAINING (122029) 122030 WRITING SKILLS FOR MEDICARE GRIEVANCE AND APPEALS STAFF TRAINING (122030) 122031 MEDICARE PROFICIENCY REMEDIATION TRAINING (RX) (122031) 122033 MEDICARE PROFICIENCY REMEDIATION TRAINING (CTM) (122033) 122034 WRITING SKILLS FOR MEDICARE CTM AND KANA STAFF ASSESSMENT (122034) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 122036 MEDICARE PROFICIENCY ASSESSMENT (CSR) (122036) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 122037 WRITING SKILLS FOR MEDICARE GRIEVANCE AND APPEALS STAFF ASSESSMENT (122037) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 122039 MEDICARE PROFICIENCY ASSESSMENT (RX) (122039) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 122041 MEDICARE PROFICIENCY ASSESSMENT (CTM) (122041) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS Course Number Course Title 122066 STD - LTD TRANSITION PROCESS (122066) 122071 MAPSS VENDOR ECHS CATEGORY TRAINING (122071) 122076 SQL SERVER 2008 REPORT BUILDER 2.0 (122076) 122115 MID YEAR REVIEW OVERVIEW AND DISCUSSION TOOL (122115) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 4 0 0 CLASSROOM 01/201012/2010 8 8 0.5 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 8 8 0.5 INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 3.5 0 0 NON-ACADEMIC 01/201012/2010 0.5 0 0 TOO FEW HOURS 01/201012/2010 122124 MOTIVATIONAL INTERVIEWING - (#122124) 122125 AETNA COMMUTER BENEFIT (ACB) REFRESHER TRAINING 122125 122138 AETNA COMMUTER BENEFITS PRODUCT OVERVIEW (122138) 122151 MENTAL HEALTH PARITY 2/3 RULE TESTING TOOL TRAINING (122151) SELF-PACED CLASSROOM/SELFPACED 0.5 0 0 TOO FEW HOURS 122168 NACO SRC GOLDEN HOUR - DEP ELIGIBILITY TO AGE 26 EARLY IMPLEMENTATION (122168) CLASSROOM/SELFPACED 01/201012/2010 1 0 0 NON-ACADEMIC 122183 ACB PRODUCT AND PARTICIPANT DEMO REFRESHER (122183) CLASSROOM 01/201012/2010 0.42 0 0 TOO FEW HOURS 122193 DENTAL VENDOR QUESTIONS MAILBOX WORKFLOW (122193) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 122197 LTD REFRESH TRAINING CURRENT LTD STAFF (122197) CLASSROOM 01/201012/2010 70 0 0 NON-ACADEMIC 122237 WHAT'S NEW IN ASD - AUGUST 2010 TRAINING RELEASE COMMUNICATION (122237) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 12 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 122239 ASD FIND PROVIDER REDESIGN (122239) 122252 JUNE 2010 PROVIDER CONTRACTING TOPICAL (122252) 122298 ADAM LTD BENEFIT LIAISON TRAINING (122298) 122300 NEW YORK MANAGED CARE REFORM ACT - 3RD QUARTER 2010 (122300) 122325 WEB CCI - CLAIM BUSINESS SOLUTIONS -112325 122327 ECHOSIGN SUPPLEMENTAL TRAINING FOR BEHAVIORAL HEALTH TEAM - 122327 122328 FLEXWORK - VOLUNTARY TIME OFF (VTO) - 122328 Course Number 122332 Course Title CONSULTATIVE SOLUTIONS REFRESH (122332) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/201012/2010 8 0 0 NON-ACADEMIC 0.2 0 0 TOO FEW HOURS 122339 FIRST CALL CONNECTION - 122339 SELF-PACED 01/201012/2010 122341 ADAM SHORT TERM DISABILITY AUTO-CLOSURE PROCESS IN WKAB (122341) CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC 122346 PRECERT PAR NON-PAR AMBULATORY SURGICAL TRAINING (122346) SELF-PACED 01/201012/2010 8 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.08 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 60 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 6 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1.5 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 2.5 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1 1 COMBINABLE SOCIAL SCIENCE SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 122354 CANDID MOMENTS: GROUP IDENTITY 122367 SERVICE REQUEST WORKBENCH NAVIGATION EXTERNAL (122367) 122401 AETNA COMMUTER BENEFITS - ADMIN SITE (122401) 122404 AETNA MEDICARE COMPLIANCE AND FRAUD, WASTE AND ABUSE TRAINING (122404) 122420 ADAM STD DBM CROSS TRAINING FOR EXISTING STAFF (122420) 122429 2010 EMPLOYEE SURVEY AD HOC REPORTING (122429) 122437 ARXHD - PHL TO ORACLE MOD PLATFORM REFRESHER TRAINING (122437) 122446 UPS DISABILITY - UPS EXPEDITED PROCESS FOR STD DBM (122446) 122448 UPS DISABILITY - STD EXPEDITED CLAIM PROCESS (122448) 122452 UPS DISABILITY - INTAKE ANALYST CLAIM MONITORING TOOL (122452) 122456 CPE - MERCY CARE PLAN CALL TRACKING (PHARMACY)#122456 122469 SURVEY CHAMPIONS 2010 (122469) 122483 DUNN & BRADSTREET TRAINING - PART 2 AGB NB & RE UW/SS 122493 DELIVERING CULTURALLY AND LINGUISTICALLY APPROPRIATE CARE AND SERVICES (122493) 122499 122499 HMO IB80 AND COBRA PROCESSING (122499) HMO IB80 AND COBRA PROCESSING (122499) Course Number 122501 Course Title JULY 2010 DENTAL WEEKLY DRILL ROLLOUTS (122501) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC 01/201012/2010 1.5 0 0 NON-ACADEMIC 01/201012/2010 122554 VIRTUAL FILE MANAGER TRAINING (122554) 122575 NACO SRC ADJUDICATION REFRESHER TRAINING (122575) 122577 ADAM CLINICAL EDUCATION RESOURCE TOOL (CERT) OVERVIEW (122577) 122592 MERCY CARE: MODEL OF CARE PART 1 (COURSE # 122592) CLASSROOM CLASSROOM/SELFPACED 0 0 0 TOO FEW HOURS 122599 MERCY CARE: MODEL OF CARE PART 2 (COURSE # 122599) CLASSROOM/SELFPACED 01/201012/2010 0 0 0 TOO FEW HOURS 122601 MEDICARE PROFICIENCY ASSESSMENT (RX CLAIMS) (122601) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 122604 MEDICARE PROFICIENCY ASSESSMENT (RX MEMBER ADVOCATES AND INTERNET RESPONSE TEAM) (122604) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 122605 MEDICARE PROFICIENCY ASSESSMENT (RX PRECERTIFICATION) (122605) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 122650 AETNA MEDICARE PHYSICIAN OUTREACH TRAINING (122650) SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 122661 MERCY CARE: ALTCS MEDLINE DIABETES QUIZ (COURSE # 122661) SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 1.5 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 1.5 0 0 NON-ACADEMIC 122666 122668 INDIVIDUAL MEDICAL CONVERSION (PPO) 122666 FLEXIBLE ENGAGEMENT MODEL (122668) 122673 GEMS - WHAT IF SCREEN (122673) 122678 ASO SRC 1:1 TRAINING/COACHING 2ND QUARTER 2010 (122678) 122680 ASO SRC 1:1 TRAINING/COACHING 3RD QUARTER 2010 (122680) 122685 REFERRAL-BASED PILOT FOR HMO/QPOS ON THE STRATEGIC PLATFORM (122685) 122724 MERCY CARE: ALTCS MEDLINE DIABETES QUIZ (COURSE# 122724) 122726 INDIVIDUAL CONSUMER PORTAL & UNDERWRITING MEHTODOLGY REVIEW 122737 ALTCS COMMUNITY RESOURCES A-Z TRAINING (122737) CLASSROOM CLASSROOM/SELFPACED SELF-PACED CLASSROOM/SELFPACED CLASSROOM Course Number 122743 122748 122759 University of Phoenix Equivalency 0 0 NON-ACADEMIC 20 0 0 NON-ACADEMIC 3 0 0 NON-ACADEMIC 3 0 0 NON-ACADEMIC 01/201012/2010 1 0 0 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 8 0 0 NON-ACADEMIC 01/201012/2010 6 0 0 NON-ACADEMIC 01/201012/2010 3.5 0 0 NON-ACADEMIC 01/201012/2010 1 0 0 NON-ACADEMIC ADAM STD ATLAS TO WKAB CONVERSION (122743) CLASSROOM 01/201012/2010 60 CLASSROOM 01/201012/2010 01/201012/2010 01/201012/2010 SELF-PACED SELF-PACED ADAM WKAB PAYROLL PROCESS (122748) BR ATV DEMO 122759 ASO ASH EPDB TRAINING (122772) 122785 MEDICARE PROFICIENCY ASSESSMENT (SR BILLING CONSULTANTS AND BILLING PREMIUM CONSULTANTS)-122785 122786 PATIENT CENTERED MEDICAL HOME (PCMH) (122786) 122793 ALTCS MODERN DIABETES MANAGEMENT TRAINING (122793) 122797 ASO HMO CBS STAFF TO ASSIST ASH - RCDE (122797) 122803 JCA PROVIDER SELECTION REFRESHER 122814 ASO ASH - SCM & HMO PRODUCTION TRAINING (122814) 122817 MY CAREER COACH (122817) 122818 ALTCS MANDATORY AHCCCS EDUCATION, EMPLOYMENT AND HOUSING RESOURCES TRAINING (122818) 122824 122849 Credits Recommended Delivery Method 122772 122833 Course Course Applicable Year Length Hours Course Title CLASSROOM CLASSROOM/SELFPACED CLASSROOM CLASSROOM/SELFPACED SELF-PACED CLASSROOM/SELFPACED SELF-PACED 01/201012/2010 2.5 2.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE NACO SRC ELITE CLIENTS TRAINING (122824) CLASSROOM CLASSROOM/SELFPACED 01/201012/2010 4 0 0 NON-ACADEMIC ASO ASH - AST REFRESHER TRAINING (122833) CLASSROOM/SELFPACED 01/201012/2010 2 0 0 NON-ACADEMIC NACO HORIZON CSR TEAM MBH TRAINING (122849) CLASSROOM/SELFPACED 01/201012/2010 2 0 0 CLASSROOM 01/201012/2010 2.5 1.5 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 5 5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 0.75 0 0 TOO FEW HOURS COMBINABLE INTERDISCIPLINARY/ ELECTIVE 122870 ASO L&P LIVEMEETING TRAINING - 122870 122872 NACO CUSTOMER SERVICE BOOT CAMP FOR CSRS (122872) 122932 SURVEY CHAMPIONS BASIC - 122932 122954 MAPSS- PCC TO MARKETING WEB CCI TRAINING (122954) SELF-PACED CLASSROOM/SELFPACED 01/201012/2010 1.5 1.5 Course Number Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 0 0 NON-ACADEMIC 1 0 0 NON-ACADEMIC 0 0 0 TOO FEW HOURS 0.5 0 0 TOO FEW HOURS 8 0 0 4 4 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 1 0 0 NON-ACADEMIC 0 0 0 1 1 COMBINABLE TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE Course Title Delivery Method 122957 MAPSS- IBA MEA ENROLLMENT OVERVIEW (122957) CLASSROOM/SELFPACED 01/201012/2010 4 122960 HEALTH CARE REFORM - PRE-EXISTING CONDITION EXCLUSIONS (122960) SELF-PACED 01/201012/2010 122981 QUALITY CENTER MANUAL TESTING - BASICS (122981) SELF-PACED 01/201012/2010 SELF-PACED 01/201012/2010 01/201012/2010 01/201012/2010 SELF-PACED 01/201012/2010 SELF-PACED 01/201012/2010 SELF-PACED 01/201012/2010 122987 ACAS EB SCREEN ENHANCEMENTS (122987) 122988 DMO TO TRADTIONAL ORTHO PROCESSING FOR VENDOR CLAIMS PROCESSORS (122988) 122991 ASO ASD & APMHELPDESK INQUIRY TRAINING FOR SALES (122991) 123001 MEDICARE GROUP LEP ATTESTATION (123001) 123039 WINDOWS 7 PROJECT: DATA CLEAN-UP (123039) 123055 NURSE SKILLS PROGRESSION WORKSHOP NURSING STAFF (123055) CLASSROOM CLASSROOM/SELFPACED 123057 FSA DEBIT CARD TRAINING FOR CSCS 123057 CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 123061 JULY 2010 PROVIDER CONTRACTING TOPICAL (123061) CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC 123094 MEDICARE PROFICIENCY ASSESSMENT (ELIGIBILITY CONSULTANT–ELECT AND PSS TECH LEAD)-123094 SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 123096 MEDICARE PROFICIENCY ASSESSMENT (ELIGIBILITY CONSULTANT MR&R)-123096 SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 123098 MEDICARE PROFICIENCY ASSESSMENT (ELIGIBILITY CONSULTANTS - PENDING AND PSS CONSULTANTS - PENDING)-123098 SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 123099 MEDICARE PROFICIENCY ASSESSMENT (ELIGIBILITY CONSULTANTS-PROCESSING AND SENIOR PSS CONSULTANTS-PROCESSING)-123099 SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 123100 MEDICARE PROFICIENCY ASSESSMENT (PSS CONSULTANT - ENROLLMENT RECON)-123100 SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 123101 MEDICARE PROFICIENCY ASSESSMENT (PSS CONSULTANT-TRR RECON AND SENIOR PSS CONSULT-TRR)-123101 SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC 123106 ADAM WKAB REPORTS AND PERFORMANCE SUPPORT TOOL TRAINING (123106) CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC Course Number 123130 123136 Course Title AETNA WRITTEN COMMUNICATION TRAINING (123130) CFSU PRODUCT CERTIFICATION (123136) Delivery Method CLASSROOM Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 01/201012/2010 1.5 0 0 NON-ACADEMIC 01/201012/2010 1 0 0 NON-ACADEMIC 01/201012/2010 123161 MAPSS- ODS OVERVIEW FOR QUALITY (123161) CLASSROOM CLASSROOM/SELFPACED 1 0 0 NON-ACADEMIC 123188 2011 MEDICARE PRODUCER CERTIFICATION REPORTING CLASSROOM/SELFPACED 01/201012/2010 2 0 0 NON-ACADEMIC 123196 2011 MEDICARE PRODUCER CERTIFICATION ADMINISTRATION CLASSROOM/SELFPACED 01/201012/2010 0 0 0 TOO FEW HOURS 123227 ARXHD - CUSTOMER SERVICE - KC - MOD - TTT FOR NOTES JOB AIDE (123227) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 123239 MSO FINANCIAL INFORMATION SYSTEMS (FIS) AND ORACLE TRAINING FOR MEDICARE CSRS - 123239 SELF-PACED 01/201012/2010 3 0 0 NON-ACADEMIC 123241 HEALTH CARE REFORM - WHAT'S IN IT FOR ME (123241) SELF-PACED 01/201012/2010 0.5 0 0 123246 NCO L&P ACTION LEARNING - PHOTOSHOP ELEMENTS (#123246) SELF-PACED 01/201012/2010 4 4 COMBINABLE TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE 123256 ANTI-HARASSMENT TRAINING FOR MANAGERS (123256) SELF-PACED 01/201012/2010 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 123265 2010 WEEKLY UPDATES 08/03/10 - 123265 SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 16 0 0 NON-ACADEMIC 01/201012/2010 1 0 0 NON-ACADEMIC 01/201012/2010 2 0 0 NON-ACADEMIC 123266 123267 123268 123269 2010 WEEKLY UPDATES 08/10/10 - 123266 2010 WEEKLY UPDATES 08/17/10 - 123267 2010 WEEKLY UPDATES 08/24/10 - 123268 2010 WEEKLY UPDATES 08/31/10 - 123269 123269 2010 WEEKLY UPDATES 08/31/10 - 123269 123274 ASRX - CUSTOMER SERVICE - COMPASS - INDEXER (123274) 123310 123312 MAPSS- PCC TO MARKET: NBID TRAINING (123310) RE-EVAL TRAINING (123312) CLASSROOM CLASSROOM/SELFPACED CLASSROOM Course Number 123313 Course Title HEALTH CARE REFORM PREVENTIVE SERVICES AND TRACKING OF THE HEALTH CARE REFORM PLAN STATUS (123313) 123325 ALTCS MEDLINE DIABETES QUIZ (123325) 123337 DEMONSTRATING VALUE SCORECARD TRAINING (123337) 123346 NCM AETNA ONE CLINICAL TRAIN THE TRAINER (123346) 123373 ASRX - MANUFACTURER REFERRAL PROCESSING CROSS TRAINING (123373) 123396 NACO SRC FCR LUMINX (123396) 123401 MIDDLE MARKET PHARMACY SALES RECONTRACTING (123401) 123405 NACO SRC EPDB OVERVIEW (123405) 123411 ARXHD-KC PLATFORM EXTENDED TRAINING (123411) 123413 CANDID MOMENTS: GETTING TO KNOW THE GENERATIONS (COURSE # 123413) 123419 ACTISURE CSR NEW HIRE TRAINING CLASS TAMPA 123422 ARXHD-MOD-POMPANO BEACH-ORACLE TRAINING (123422) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1.25 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 40 0 0 01/201012/2010 24 24 1.5 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 7 7 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 3 0 0 NON-ACADEMIC 01/201012/2010 32 0 0 NON-ACADEMIC 01/201012/2010 0.05 0 0 TOO FEW HOURS 01/201012/2010 280 0 0 01/201012/2010 40 40 2.5 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 CLASSROOM CLASSROOM/SELFPACED CLASSROOM CLASSROOM/SELFPACED CLASSROOM SELF-PACED CLASSROOM/SELFPACED ACAS CSR NEW HIRE TRAINING CLASS - SEATTLE CLASSROOM CLASSROOM/SELFPACED 520 0 0 NON-ACADEMIC 123434 ARXHD - KC - 3RD QUARTERLY TRAINING (123434) CLASSROOM/SELFPACED 01/201012/2010 2 0 0 NON-ACADEMIC 123475 ARXHD - PB - CUSTOMER SERVICE - 3RD QUARTELY TRAINING (123475) CLASSROOM/SELFPACED 01/201012/2010 2 0 0 CLASSROOM 01/201012/2010 4 4 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 6 01/201012/2010 0.08 0 0 TOO FEW HOURS 01/201012/2010 8 0 0 NON-ACADEMIC 123424 123511 CLAIMCHECK EXPANSION (123511) 123549 ASO BUSINESS WRITING SKILLS: SESSION 1 (123549) 123554 CANDID MOMENTS: GETTING TO KNOW THE GENERATIONS (AETNA LEARNING CENTER # 123554) 123575 NACO SRC GOLDEN HOUR ANCILLARY ONLY OFFERINGS (123575) SELF-PACED CLASSROOM/SELFPACED SAME AS LINE 5464,5648 Course Number Course Title 123597 ASO BUSINESS SKILLS - WRITING COACHES (123597) 123603 MEDICARE PSS REFRESHER TRAINING - 123603 123605 SCM HOSPITAL RATE WIZARD: MID-AMERICA REGION (123605) 123630 CREDENTIALING VENDOR REFRESH SESSION 123630 123634 CREDENTIALING ACCENTURE REFRESH - 123634 Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 3 3 COMBINABLE 01/201012/2010 1 0 0 CLASSROOM 01/201012/2010 16 16 1 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 2 0 0 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE INTERDISCIPLINARY/ ELECTIVE CLASSROOM CLASSROOM/SELFPACED 123636 HEALTH CARE REFORM OVERVIEW (123636) SELF-PACED 01/201012/2010 123649 2010 TALENT MANAGER SKILLS INVENTORY MAINTENANCE OVERVIEW AND PROCESS (123649) CLASSROOM 01/201012/2010 1 1 COMBINABLE 123655 MSO PHARMACY REFUND PROCESS - 123655 SELF-PACED 01/201012/2010 1 0 0 123699 CPE - MERCY CARE CLAIMS REFRESHER PART II 123699 CLASSROOM 01/201012/2010 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 123719 MEDICARE SECONDARY PAYER TRAINING SELF-PACED 01/201012/2010 123724 ORTHONET FOCUS CLAIM REVIEW (123724) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 44 0 0 NON-ACADEMIC 123733 BAC LTD TRANSITION TRAINING (123733) 123735 BAC MEDICAL RECORDS TRAINING (123735) 123737 ADAM RTW AUTOCALL - STD TASK DEMONSTRATION (123737) 123744 BAC PROCESS TRAINING FOR TENURED STD STAFF (123744) 123746 MEDICARE ASD CTI TRAINING (123746) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 123762 MAPSS HEALTHY NEW YORK CONTINGENT TRAINING (123762) CLASSROOM 01/201012/2010 4 0 0 NON-ACADEMIC 123764 CREDENTIALING: NETWORK & BUSINESS CRITERIA INFORMATION (NETBUS) OVERVIEW FOR NETWORK (123764) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 123800 RBCO ASH CSR NEW HIRE TRAINING (123800) CLASSROOM 01/201012/2010 160 0 0 NON-ACADEMIC Course Number Course Title Delivery Method Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 80 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS 01/201012/2010 72 0 0 NON-ACADEMIC 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM/SELFPACED 01/201012/2010 36 0 0 123802 PRECERT IQA REFRESHER REHIRE (123802) 123814 CS - AETNA INDIVIDUAL MEDICARE SUPPLEMENT PLAN (123814) 123825 PHL - CUSTOMER SERVICE BASIC TRAINING TRAIN THE TRAINER (123825) 123827 DEDICATED UNIT ATV MIGRATION TRAINING (123827) CLASSROOM CLASSROOM/SELFPACED MEDICARE FALL SALES CONFERENCE (123843) 123843 Course Course Applicable Year Length Hours 123856 ALTCS PROCESS OF DYING TRAINING (123856) CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE NON-ACADEMIC PHYSICAL BIOLOGICAL SCIENCE 123859 SALESFORCE.COM MEETING TRAINING FOR ADMINISTRATIVE ASSISTANTS (123859) CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 123861 SALESFORCE.COM TRAINING (123861) CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 123866 HEALTH CARE REFORM – STANDARDS FOR DOCUMENTATION AND STORAGE OF INFORMATION (123866) SELF-PACED 01/201012/2010 0.5 0 0 SELF-PACED 01/201012/2010 8 8 0.5 TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0 0 0 SELF-PACED 01/201012/2010 1 1 COMBINABLE TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 01/201012/2010 2 0 0 NON-ACADEMIC 01/201012/2010 60 0 0 NON-ACADEMIC 123872 123877 123883 PERFORMANCE CONSULTING (123872) TRAINING PROGRESS REPORT (123877) FLOW CONTROL (123883) 123888 OVERPAYMENT TRACKING SYSTEM (OPT) (123888) 123914 LICENSING & APPOINTMENT FOR INTERNAL PRODUCERS (#123914) 123936 CPSO FORGIVENESS OF COINSURANCE TRAINING (123936) 123940 MAPSS: NA PSS- EBS BPC CONVERSION TRAINING (123940) SELF-PACED CLASSROOM/SELFPACED 123942 2010 COMPLAINT, GRIEVANCE AND APPEAL (CG&A) LETTER WRITING RECERTIFICATION ASSESSMENT. (123942) SELF-PACED 01/201012/2010 0.5 0 0 SELF-PACED 01/201012/2010 6 6 COMBINABLE TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 10 0 0 NON-ACADEMIC 123944 123964 MAPSS AEXCEL TRAINING (123944) SCM 101 VIRTUAL (NORTHEAST/AWCA) - (123964) Course Number Course Title 123970 CREDENTIALING CUP OF JOE - COACH JACK (123970) 123971 ASA (AETNA SIGNATURE ADMINISTRATOR) CUSTOMER SERVICE (123971) 123982 CREDENTIALING FURTHER INVESTIGATION TRAINING (123982) 124042 E.E. CAMMACK GROUP SCHOOL - SPECIALTY REP TRAINING 124048 ASRX TRAIN THE TRAINER (124048) 124091 MSO OPEN ENROLLMENT 2011 PFFS TRAINING 124091 124101 MEDICARE COMPLIANCE TRAINING REFRESHER MODULES (124101) 124105 MAPSS- NEW PRODUCT TRAINING FOR NATIONAL ACCOUNT PCCS (124105) 124134 124134-DUALLY ENROLLED FEHBP/FEDVIP + SINGLE ENROLLED FEHBP/FEDVIP 124162 MRPCO ILINC ORIENTATION AND CERTIFICATION PART 1 (124162) 124165 WELLNESS WORKS FITNESS CENTER GUIDED TOUR(124165) CONTACT: CHERYL L. WARD Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 4 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 40 0 0 01/201012/2010 24 24 1.5 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 1 0 0 01/201012/2010 1 1 COMBINABLE 01/201012/2010 1 0 0 01/201012/2010 4 4 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0.33 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS 01/201012/2010 0.5 0 0 TOO FEW HOURS 01/201012/2010 4 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM CLASSROOM/SELFPACED SELF-PACED CLASSROOM/SELFPACED CLASSROOM CLASSROOM/SELFPACED NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 124167 AETNA 101 124171 2012 AEXCEL: PROPOSED PROGRAM CHANGES (124171) 124182 ASO PLAN SPONSOR LIAISON TRAINING FOR ASD & ACAS SCREENS (124182) 124200 MEDICARE PROFICIENCY REMEDIAL TRAINING MASTERY TEST (RX CLAIMS) (124200) 124214 MEDICARE PROFICIENCY REMEDIAL TRAINING MASTERY TEST (RX MA/IRT) (124214) 124216 MEDICARE PROFICIENCY REMEDIAL TRAINING TBT (RX MA/IRT) (124216) 124217 OVERPAYMENT TRACKING SYSTEM (OPT) UPDATE TRAINING (OFFSHORE NCO) (124217) CLASSROOM 01/201012/2010 12 0 0 NON-ACADEMIC 124220 MEDICARE PROFICIENCY REMEDIAL TRAINING TBT (RX CLAIM) (124220) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 124235 MAPSS HCR CODING INSTRUCTIONS FOR TRAD ACAS IMPLEMENTATION CONSULTANTS (124235) CLASSROOM 01/201012/2010 2.25 2.25 COMBINABLE INTERDISCIPLINARY/ ELECTIVE SELF-PACED CLASSROOM/SELFPACED Course Number Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 0 0 1 1 COMBINABLE TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE 8 8 0.5 INTERDISCIPLINARY/ ELECTIVE Course Title Delivery Method 124236 AETNA HEALTHY LIFESTYLE COACHING PROGRAM COURSE #124236 SELF-PACED 01/201012/2010 0 124250 CLINICAL WORKSHOP: HOME INTRAVENOUS THERAPY (124250) CLASSROOM 01/201012/2010 124254 NACO SRC CLAIMS SYSTEMS TRAINING (124254) CLASSROOM 01/201012/2010 124263 KC MOD - MEDICARE IDENTIFICATION TRAINING ACS (124263) CLASSROOM 01/201012/2010 1.5 0 0 NON-ACADEMIC 124265 KC MOD MEDICARE IDENTIFICATION TRAINING PGH (124265) CLASSROOM 01/201012/2010 1.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 3 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 40 0 0 CLASSROOM 01/201012/2010 44 44 2.5 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 CLASSROOM 01/201012/2010 1 1 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 1 0 0 NON-ACADEMIC 01/201012/2010 124288 NEWHIRETRAININGHOMEWORKMODULE7 (124288) 124325 NCM CLINICAL AETNA ONE TRAINING (124325) 124362 ADAM INTAKE REPRESENTATIVE (IR) TRAINING (124362) 124365 OVERAGE DEPENDENT PROCESSING (124365) 124366 CAROL B TEST (124366) 124377 ACAS OV SCREEN - OVERPAYMENT TRACKING (124377) 124380 HMO AND QPOS PRODUCTS ON ACAS FUNCTIONAL TRAINING (124380) 124394 INTRO. TO BICYCLING COMMUTING (124394); CONTACT: CHERYL L. WARD 124406 PREPARING TO APPLY FOR COLLEGE(124406) CONTACT; CHERYL L. WARD 124409 CLAIM CHECK 8.5 FOR CLAIMS PROCESSING (COURSE # 124409) CLASSROOM CLASSROOM/SELFPACED 0 0 0 TOO FEW HOURS 124420 CLEAR CLAIM CONNECTION WEBSITE COURSE FOR CLAIMS PROCESSING (COURSE #124420) CLASSROOM/SELFPACED 01/201012/2010 0 0 0 TOO FEW HOURS 124426 TRAD CBS MENTAL NERVOUS REFRESHER TRAINING (124426) CLASSROOM/SELFPACED 01/201012/2010 4 0 0 NON-ACADEMIC 124430 MAPSS MEDICAL CSR REFRESHER FOR FSA CSR'S (124430) SELF-PACED 01/201012/2010 24 0 0 NON-ACADEMIC 124442 HOW AETNA MEDICARE WORKS: EMPLOYER GROUP (124442) SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS 124443 HOW AETNA MEDICARE WORKS: INDIVIDUAL MEDICARE (124443) SELF-PACED 01/201012/2010 0.75 0 0 TOO FEW HOURS Course Number Course Title 124449 AGB CBS DENTAL TRAINING 124452 HERBS & SUPPLEMENTS: FACT OR FICTION(124452) CONTACT: CHERYL L. WARD 124453 GET FROM TRAINING GAPS TO LEARNING & PERFORMANCE OBJECTIVES (124453) 124460 ALTCS SEATING AND POSITIONING FOR SKIN INTEGRITY AND MAXIMUM EFFICIENCY TRAINING (124460) 124463 THE LIFE STYLE AND MANAGEMENT OF HIGH BLOOD PRESSURE - PHOENIX AZ. 124463 124464 CLAIMSXTEN NOVEMBER 2010 RELEASE (124464) 124467 ADAM ATLAS AND WKAB SYSTEMS INQUIRY INTRODUCTION AND REVIEW (124467) 124469 HIGH BLOOD PRESSURE AND YOUR DIET - GILA MEETING ROOM 124469 HIGH BLOOD PRESSURE AND YOUR DIET - GILA MEETING ROOM COURSE # 124469 Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/201012/2010 0 0 0 CLASSROOM 01/201012/2010 1 1 COMBINABLE TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 27 27 1.5 COMBINABLE CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 0.75 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 4 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 0.5 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0.5 0 0 TOO FEW HOURS 124475 AETNA ONE PRECEPTOR CLASS (124475) CLASSROOM 01/201012/2010 3 0 0 NON-ACADEMIC 124494 SEPTEMBER 2010 DENTAL WEEKLY DRILL ROLLOUTS (124494) SELF-PACED 01/201012/2010 1.5 0 0 NON-ACADEMIC 124564 UPS DISABILITY -APS REFERRAL PROCESS TRAINING-UPS COMMUNICATION UDATES (124564) CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC 124569 ARXHD - PB - OPERATIONS- MEDICARE IDENTIFICATION TRAINING (124569) CLASSROOM 01/201012/2010 1.5 0 0 NON-ACADEMIC 124575 EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION COMPLIANCE FOR MANAGERS (124575) CLASSROOM 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 124577 PREPARING FOR AN OFCCP AUDIT OF THE CORPORATE HEADQUARTERS (124577) CLASSROOM 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 124588 MONDAY MORNING LEADERSHIP 124588 01/201012/2010 8.5 8.5 0.5 INTERDISCIPLINARY/ ELECTIVE 124611 2010 WEEKLY UPDATES 09/07/10 - 124611 CLASSROOM CLASSROOM/SELFPACED 01/201012/2010 0 0 0 TOO FEW HOURS 124614 VOLUNTARY PRODUCTS BRAINSHARK PRESENTATION (124614) CLASSROOM/SELFPACED 01/201012/2010 0.16 0 0 124615 CFS EFFECTIVE COMMUNICATION AND COLLABORATION SKILL (124615) CLASSROOM 01/201012/2010 4 4 COMBINABLE TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE Course Number 124639 124642 Course Title AHM TIME TRACKING TRAINING (124639) LOAD BALANCING TOOL TRAINING (124642) 124692 ADAM IHD REFRESHER TRAINING (124692) 124722 UNDERSTANDING THE 2010/2011 AETNA RETIREMENT PLAN (124722) 124758 NCO L&P ACTION LEARNING - FLASH DRAWING TECHNIQUES (#124758) 124850 HEALTH CARE REFORM: GRANDFATHERED STATUS (124850) 124879 ALTCS NEGATIVE PRESSURE WOUND THERAPY TRAINING (124879) 124894 BEREAVEMENT TRAINING (124894) 124897 MAPSS: OPEN ENROLLMENT PCC ROAD SHOW (124897) 124929 2010 WEEKLY UPDATES 09/14/10 - 124929 124935 BRINGING IT ALL TOGETHER TO HELP YOU SELL 124935 124938 CULTURAL COMPETENCY: DIVERSITY AND STEREOTYPES (124938) 124940 ALTCS ACTIVE LISTENING - READING BETWEEN THE LINES TRAINING (124940) 124942 MAPSS ASD TRAINING (124942) 124951 MEDICARE PSS 2011 OPEN ENROLLMENT TRAINING (124951)MS 124954 MAPSS: ID CARD BROWN BAG LUNCH (124954) 124956 MOTIVATIONAL INTERVIEWING, COURSE #124956 124960 AETNA ONE CLINICAL NEW HIRE CERTIFICATION (ALC# 124960) 124979 ACTIVEHEALTH CLINICAL CONTENT RELEASE SEPTEMBER 2010 - COURSE #124979 124987 DUAL DIAGNOSIS AKA CO-OCCURRING DISORDERS (124987) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 0 0 0 CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 6 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 SELF-PACED 01/201012/2010 4 4 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0 0 0 CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 1.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 CLASSROOM 01/201012/2010 2 2 COMBINABLE TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE SOCIAL SCIENCE INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 4 0 0 NON-ACADEMIC 01/201012/2010 3.5 0 0 NON-ACADEMIC 01/201012/2010 1 0 0 CLASSROOM 01/201012/2010 8 8 0.5 NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 1 0 0 CLASSROOM 01/201012/2010 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE SELF-PACED CLASSROOM/SELFPACED CLASSROOM CLASSROOM/SELFPACED Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 125029 ALTCS MANDATORY MEDICARE TRAINING (125029) CLASSROOM 01/201012/2010 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 125048 SOLD CASE FORMS (125048) CLASSROOM 01/201012/2010 1.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 4 0 0 CLASSROOM 01/201012/2010 2 2 COMBINABLE NON-ACADEMIC INTERDISCIPLINARY/ ELECTIVE 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 125054 125056 MSO 2011 OPEN ENROLLMENT TRAINING - 125054 ECHOSIGN LIBRARIAN TRAINING - 125056 125077 CANDOR WORKSHOP TRAINING (125077) SELF-PACED 01/201012/2010 125079 HEALTH CARE REFORM - GRANDFATHERING PROVISION (125079) SELF-PACED 01/201012/2010 0.5 0 0 TOO FEW HOURS 125080 2011 ANNUAL ENROLLMENT BENEFITS OVERVIEW (125080) SELF-PACED 01/201012/2010 0.33 0 0 TOO FEW HOURS 125081 NACO SRC AETNA STANDARD TABLE (AST) TRAINING (125081) CLASSROOM 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 1.5 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE COMMUNICATION ARTS CLASSROOM/SELFPACED 01/201012/2010 2 0 0 NON-ACADEMIC SELF-PACED 01/201012/2010 1 0 0 NON-ACADEMIC CLASSROOM 01/201012/2010 1.5 1.5 COMBINABLE SOCIAL SCIENCE SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE SOCIAL SCIENCE SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS SELF-PACED 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0.5 0 0 TOO FEW HOURS 125104 IHD LEVEL 1 CERTIFICATION TEST (125104) 125113 ADAM STD RTW FOCUS FOR MANAGEMENT (125113) 125134 SKILLS PROGRESSION FOR CLINICAL MANAGERS 125158 HOSPITAL NEGOTIATION STRATEGY AND TERM MANAGEMENT PROCESS (125158) 125165 RELATIONSHIP MARKETING IN A NEW ECONOMYHARTFORD IN PERSON SESSION-TUESDAY, SEPTEMBER 28 @ NOON (#125165) 125167 PSC SPECIALIZED GOLDEN HOUR - TRAD APPLIED BEHAVIORAL ANALYSIS (125167) 125169 125177 125188 125188 ALTCS ETHICS TRAINING (125169) ECHOSIGN ADMINISTRATOR TRAINING (125177) IHD LEVEL 1 CERTIFICATION (125188) IHD LEVEL 1 CERTIFICATION (125188) 125201 ENSURING EFFECTIVE COMMUNICATIONS (125201) 125212 PREVENTING INJURY - A PROACTIVE APPROACH TO YOUR SAFETY ACTIVITY__125212 Course Number Course Title 125215 CREDENTIALING VENDOR FULL FILE REFRESH (125215) 125224 INJURY TREATMENTS - A PROACTIVE APPROACH TO YOUR SAFETY (125224) EK-10019 MANAGING PROJECTS (SECOND EDITION) Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency CLASSROOM 01/201012/2010 2 0 0 TOO FEW HOURS CLASSROOM 01/201012/2010 0.5 0 0 SELF-PACED 01/201012/2010 1.63 1.63 COMBINABLE TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE 1.25 1.25 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-10020 MASTERING COLD CALLS (SECOND EDITION) SELF-PACED 01/201012/2010 EK-10022 WINDOWS SHAREPOINT SERVICES WEB WORKSPACE SELF-PACED 01/201012/2010 3.26 3.26 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-10031 LEADING EFFECTIVE MEETINGS (SECOND EDITION) SELF-PACED 01/201012/2010 1.63 1.63 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-10034 ACROBAT(R) 7.0: LEVEL 2 (PART 1) SELF-PACED 01/201012/2010 3.1 3.1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-10035 ACROBAT(R) 7.0: LEVEL 1 (PART 1) SELF-PACED 01/201012/2010 4.3 4.3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-10038 WINDOWS SHAREPOINT SERVICES ADMINISTRATION SELF-PACED 01/201012/2010 4.93 4.93 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-10041 NEGOTIATING FOR THE SALES PROFESSIONAL (SECOND EDITION) SELF-PACED 01/201012/2010 1.66 1.66 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1016 WINDOWS XP PROFESSIONAL: LEVEL 1 SELF-PACED 01/201012/2010 3.48 3.48 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1019 INTERNET EXPLORER 6.0: INTRODUCTION SELF-PACED 01/201012/2010 3.46 3.46 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-103 WORD 2003: CONTROLLING DOCUMENT INFORMATION SELF-PACED 01/201012/2010 2.13 2.13 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-10627 TIME MANAGEMENT (SECOND EDITION) SELF-PACED 01/201012/2010 1.73 1.73 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-10648 ACROBAT(R) 7.0: LEVEL 1 (PART 2) SELF-PACED 01/201012/2010 2.5 2.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-10655 ACROBAT(R) 7.0: LEVEL 2 (PART 2) SELF-PACED 01/201012/2010 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1094 RELATIONAL DATABASE DESIGN: A PRACTICAL APPROACH SELF-PACED 01/201012/2010 3.5 3.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1253 VISIO 2000 PROFESSIONAL: BASIC SKILLS SELF-PACED 01/201012/2010 3.5 3.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-12846 CRYSTAL REPORTS XI: REPORT MANIPULATION IN CRYSTAL REPORTS XI SELF-PACED 01/201012/2010 3.25 3.25 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-12847 CRYSTAL REPORTS XI: CREATING REPORTS SELF-PACED 01/201012/2010 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency EK-12905 CRYSTAL REPORTS XI: ARRANGING AND DISPLAYING REPORT DATA SELF-PACED 01/201012/2010 2.25 2.25 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-13266 CRYSTAL REPORTS XI: REPORT ENHANCEMENTS SELF-PACED 01/201012/2010 1.75 1.75 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-13271 CRYSTAL REPORTS XI: FORMATTING REPORTS SELF-PACED 01/201012/2010 1.75 1.75 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-13294 CRYSTAL REPORTS XI: CHARTING AND DISTRIBUTING DATA SELF-PACED 01/201012/2010 1.75 1.75 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-15033 CRYSTAL REPORTS XI: DATA ACCESS TECHNIQUES SELF-PACED 01/201012/2010 3.25 3.25 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-15053 PERSONAL FINANCIAL PLANNING (SECOND EDITION) SELF-PACED 01/201012/2010 1.75 1.75 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-15054 LEADING EFFECTIVE TEAMS (SECOND EDITION) SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1561 CREATING A STRONG LEADERSHIP TEAM (SECOND EDITION) SELF-PACED 01/201012/2010 1.63 1.63 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-16869 EVALUATING CHANGE FOR MANAGERS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 4.16 4.16 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-16870 EFFECTIVE TIME MANAGEMENT FOR YOU (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 4.93 4.93 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-16875 GET THE MOST OUT OF YOUR MEETINGS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.2 1.2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1728 RELATIONAL DATABASE DESIGN (SECOND EDITION) SELF-PACED 01/201012/2010 4.98 4.98 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1733 MICROSOFT(R) OFFICE INFOPATH(TM) 2003: CREATING INFOPATH FORMS SELF-PACED 01/201012/2010 8.98 8.98 0.5 INTERDISCIPLINARY/ ELECTIVE EK-17467 DYNAMIC BUSINESS PRESENTATIONS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.15 1.15 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-17468 EFFECTIVE BUSINESS WRITING (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.43 1.43 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-17470 PERSUASIVE BUSINESS WRITING (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 0.66 0 0 EK-17483 MOTIVATING YOUR EMPLOYEES (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 5.08 5.08 *COMBINABLE TOO FEW HOURS *INTERDISCIPLINARY/ ELECTIVE EK-17484 REALISTIC TIME MANAGEMENT GOALS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 3.53 3.53 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-17485 WRITING EFFECTIVE EMAILS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 0.66 0 0 EK-17502 BUSINESS MEETING SKILLS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2.45 2.45 COMBINABLE TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency EK-1752 VISIO(R) 2003 PROFESSIONAL SELF-PACED 01/201012/2010 3.23 3.23 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1798 MICROSOFT PROJECT 2003: CREATING AND MODIFYING A PROJECT PLAN SELF-PACED 01/201012/2010 3.56 3.56 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1816 OUTLOOK 2003: COMMUNICATING, CUSTOMIZING AND ORGANIZING SELF-PACED 01/201012/2010 3.16 3.16 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1817 OUTLOOK 2003: WORKING OFFLINE AND WITH ITEMS SELF-PACED 01/201012/2010 2.3 2.3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1818 WORD 2003: MAKING INFORMATION ACCESSIBLE SELF-PACED 01/201012/2010 1.4 1.4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1819 WORD 2003: MAKING DOCUMENTS MORE READABLE SELF-PACED 01/201012/2010 1.2 1.2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1820 MICROSOFT PROJECT 2003: WORKING WITH AN IMPLEMENTED PROJECT PLAN SELF-PACED 01/201012/2010 3.43 3.43 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1821 MICROSOFT(R) OFFICE EXCEL 2003: INTRODUCTION TO VBA SELF-PACED 01/201012/2010 8.5 8.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-18226 MANAGING CONFLICT (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2.66 2.66 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-18228 PLANNING AND CONTROLLING BUDGETS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2 2 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-18229 MAKING WISE INVESTMENT DECISIONS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1 1 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-18230 MANAGING INNOVATION AND CREATIVITY (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2.18 2.18 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-18231 PREPARING TO NEGOTIATE (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2.41 2.41 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-18232 LEADING YOUR TEAM TO BUSINESS RESULTS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2.86 2.86 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-18234 SUCCEEDING THROUGH TEAMWORK IN BUSINESS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 4 4 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-18235 COMMUNICATING CLEARLY (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2 2 *COMBINABLE EK-1834 MICROSOFT(R) PUBLISHER 2003: LEVEL 1 SELF-PACED 01/201012/2010 3.9 3.9 COMBINABLE *COMMUNICATION ARTS INTERDISCIPLINARY/ ELECTIVE EK-1837 ACCESS 2003: IMPROVING USABILITY WITH ACCESS MACROS SELF-PACED 01/201012/2010 1.33 1.33 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1838 ACCESS 2003: STRUCTURE AND ANALYZE DATA WITH ADVANCED QUERIES SELF-PACED 01/201012/2010 1.63 1.63 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1839 ACCESS 2003: IMPROVING THE EFFECTIVENESS OF AN ACCESS DATABASE SELF-PACED 01/201012/2010 2.5 2.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency EK-1840 ACCESS 2003: INTEGRATING ACCESS WITH THE WEB, XML, AND OFFICE APPLICATIONS SELF-PACED 01/201012/2010 2.36 2.36 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1841 ACCESS 2003: OPTIMIZING AND SECURING ACCESS DATABASE APPLICATIONS SELF-PACED 01/201012/2010 2.36 2.36 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1843 WINDOWS SHAREPOINT SERVICES: BUILDING COLLABORATIVE SOLUTIONS WITH TEAM WEB SITES SELF-PACED 01/201012/2010 10.96 10.96 0.5 INTERDISCIPLINARY/ ELECTIVE EK-1845 MICROSOFT(R) OFFICE EXCEL 2003: LEVEL 3 SELF-PACED 01/201012/2010 4.51 4.51 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1850 MICROSOFT(R) OFFICE WORD 2003: LEVEL 3 SELF-PACED 01/201012/2010 4.76 4.76 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1851 MICROSOFT(R) OFFICE OUTLOOK 2003: LEVEL 3 SELF-PACED 01/201012/2010 5.5 5.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1852 EXCEL 2003: COLLABORATING WITH WORKBOOKS SELF-PACED 01/201012/2010 2.96 2.96 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1853 EXCEL 2003: MANIPULATING WORKBOOKS SELF-PACED 01/201012/2010 1.51 1.51 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1870 MICROSOFT OFFICE 2003: TRANSITION FROM OFFICE 2000 SELF-PACED 01/201012/2010 3.5 3.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1877 MICROSOFT(R) OFFICE ACCESS 2003: LEVEL 3 SELF-PACED 01/201012/2010 5.5 5.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1878 MICROSOFT(R) OFFICE ACCESS 2003: LEVEL 4 SELF-PACED 01/201012/2010 4.76 4.76 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1905 POWERPOINT 2003: WORKING WITH TABLES, CHARTS, AND DIAGRAMS SELF-PACED 01/201012/2010 1.9 1.9 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1906 POWERPOINT 2003: CREATING A BASIC PRESENTATION SELF-PACED 01/201012/2010 2.23 2.23 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1907 POWERPOINT 2003: MODIFYING PRESENTATIONS SELF-PACED 01/201012/2010 3.55 3.55 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1910 EXCEL 2003: WORKING WITH EXISTING WORKBOOKS SELF-PACED 01/201012/2010 2.38 2.38 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1911 EXCEL 2003: WRITING FORMULAS SELF-PACED 01/201012/2010 1.78 1.78 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1912 EXCEL 2003: FORMATTING EXCEL SELF-PACED 01/201012/2010 4.2 4.2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1913 POWERPOINT 2003: DELIVERING PRESENTATIONS SELF-PACED 01/201012/2010 2.38 2.38 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1914 EXCEL 2003: ANALYZING AND MANAGING DATA SELF-PACED 01/201012/2010 2.15 2.15 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1916 MICROSOFT(R) OFFICE OUTLOOK 2003: LEVEL 2 SELF-PACED 01/201012/2010 4.5 4.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency EK-19171 MICROSOFT(R) WINDOWS VISTA(TM): NEW FEATURES SELF-PACED 01/201012/2010 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-19172 ACROBAT 8.0: NEW FEATURES SELF-PACED 01/201012/2010 5.81 5.81 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1918 ACCESS 2003: WORKING WITH REPORTS SELF-PACED 01/201012/2010 2.66 2.66 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-19210 DEVELOPING AND LEADING AN EFFECTIVE TEAM (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.65 1.65 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-19211 COMMUNICATING ACROSS CULTURES (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.73 1.73 *COMBINABLE EK-19212 NEGOTIATING SKILLS IN ACTION (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2.31 2.31 *COMBINABLE *COMMUNICATION ARTS *INTERDISCIPLINARY/ ELECTIVE EK-19213 FINANCIAL PERFORMANCE ESSENTIALS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 3 3 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-19214 BUILDING DYNAMIC BUSINESS TEAMS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 5 5 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-19215 PRESENTING YOUR IDEAS EFFECTIVELY (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2 2 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-19216 MEASURING TEAM PERFORMANCE (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 5 5 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-19217 SOLVING PROBLEMS LOGICALLY (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2 2 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-19218 EFFECTIVE MANAGEMENT: COMMUNICATING SUCCESSFULLY (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 3 3 *COMBINABLE *COMMUNICATION ARTS EK-19219 EFFECTIVE MANAGEMENT: CREATING SUCCESSFUL SOLUTIONS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 3 3 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-19220 MAKING TEAM DECISIONS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 6 6 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-19221 EFFECTIVE MANAGEMENT: DEVELOPING AS A MANAGER (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1 1 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-19222 MAKING GROUP DECISIONS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 3 3 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-19223 DEFINING THE ISSUE OF A PROBLEM (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2 2 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-19224 INVESTIGATING THE PROBLEM (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 3 3 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-19225 SELECTING THE SOLUTION FOR A PROBLEM (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 3 3 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-19226 ACCEPTING A DECISION (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2 2 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency EK-19227 EFFECTIVE MANAGEMENT: CULTIVATING GREAT TEAMS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 4 4 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-19228 EFFECTIVE MANAGEMENT: EMPOWERING YOUR WORKGROUP (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 3 3 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-19229 CHANGE MANAGEMENT FOR EMPLOYEES (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 3.71 3.71 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-1923 MICROSOFT(R) OFFICE OUTLOOK 2003: LEVEL 1 SELF-PACED 01/201012/2010 5.76 5.76 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-19230 GETTING THE MOST OUT OF YOUR DAY (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 3 3 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-19231 FINDING RESOLUTION THROUGH NEGOTIATION (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2 2 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-19232 WORKING WITH DIFFICULT PEOPLE (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 3 3 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-19233 CREATING AND MAINTAINING LIFE BALANCE (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 4 4 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-19234 SELECTING YOUR NEGOTIATION STRATEGY (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 6 6 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-19235 SCOPING YOUR INTERNET PROJECT (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 4 4 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-19241 PREPARING TO INTERVIEW JOB CANDIDATES (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.36 1.36 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-1925 OUTLOOK 2003: OPTIMIZING OUTLOOK SELF-PACED 01/201012/2010 1.4 1.4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1926 OUTLOOK 2003: WORKING WITH MESSAGES SELF-PACED 01/201012/2010 2.3 2.3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1930 MICROSOFT(R) OFFICE POWERPOINT 2003: LEVEL 2 SELF-PACED 01/201012/2010 5.3 5.3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-19307 CUSTOMER SERVICE VIA PHONE AND EMAIL (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 3.88 3.88 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1933 WORD 2003: WORKING WITH TABLES AND DATA SELF-PACED 01/201012/2010 1.83 1.83 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1934 WORD 2003: CREATING DOCUMENT TEMPLATES SELF-PACED 01/201012/2010 2.58 2.58 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1943 ACCESS 2003: MAINTAINING EXISTING DATABASES SELF-PACED 01/201012/2010 2.11 2.11 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1944 ACCESS 2003: DESIGNING A DATABASE SELF-PACED 01/201012/2010 1.93 1.93 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1945 ACCESS 2003: CREATING QUERIES SELF-PACED 01/201012/2010 1.81 1.81 COMBINABLE INTERDISCIPLINARY/ ELECTIVE Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency EK-19451 ACROBAT 8.0: LEVEL 1 SELF-PACED 01/201012/2010 6.53 6.53 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1946 ACCESS 2003: WORKING WITH FORMS SELF-PACED 01/201012/2010 1.28 1.28 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-19471 ACROBAT(R) 8.0: LEVEL 2 SELF-PACED 01/201012/2010 6.78 6.78 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-19474 MICROSOFT(R) OFFICE WORD 2007: NEW FEATURES SELF-PACED 01/201012/2010 3.5 3.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-19475 MICROSOFT(R) OFFICE EXCEL(R) 2007: NEW FEATURES SELF-PACED 01/201012/2010 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-19476 MICROSOFT(R) OFFICE POWERPOINT(R) 2007: NEW FEATURES SELF-PACED 01/201012/2010 3.75 3.75 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-19477 MICROSOFT(R) OFFICE ACCESS(TM) 2007: NEW FEATURES SELF-PACED 01/201012/2010 3.25 3.25 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1949 WORD 2003: FORMATTING DOCUMENTS SELF-PACED 01/201012/2010 2.53 2.53 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1950 WORD 2003: CREATING BASIC DOCUMENTS SELF-PACED 01/201012/2010 1.86 1.86 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-19503 MICROSOFT(R) WINDOWS VISTA(TM): LEVEL 1 SELF-PACED 01/201012/2010 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1951 WORD 2003: GRAPHIC ELEMENTS IN DOCUMENTS SELF-PACED 01/201012/2010 1.83 1.83 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-19510 MICROSOFT(R) WINDOWS VISTA(TM): LEVEL 2 SELF-PACED 01/201012/2010 4 4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-19517 COACHING ESSENTIALS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 3.5 3.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-19518 EMOTIONAL INTELLIGENCE (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 3.13 3.13 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-19521 CONDUCTING INTERVIEWS FOR SUCCESSFUL RESULTS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.56 1.56 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-1960 OUTLOOK 2003: MANAGING YOUR SCHEDULE SELF-PACED 01/201012/2010 1.93 1.93 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-19603 SECURITY AWARENESS (SECOND EDITION) (PART 1): PROTECTING INFORMATION AND COUNTERACTING SOCIAL ENGINEERING SELF-PACED 01/201012/2010 1.1 1.1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-19604 SECURITY AWARENESS (SECOND EDITION) (PART 2): MAINTAINING COMPUTER AND FILE SECURITY SELF-PACED 01/201012/2010 1.18 1.18 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-19605 SECURITY AWARENESS (SECOND EDITION) (PART 3): PROMOTING EMAIL SECURITY AND PROPER RESPONSES TO SECURITY INCIDENTS SELF-PACED 01/201012/2010 0.91 0 0 TOO FEW HOURS Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency EK-1961 OUTLOOK 2003: ORGANIZING YOUR WORK SELF-PACED 01/201012/2010 2.4 2.4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-19614 ASSESSING CHANGE FOR MANAGERS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2.21 2.21 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-19616 IMPLEMENTING CHANGE FOR MANAGERS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 3.55 3.55 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-1968 CONDUCTING PERFORMANCE REVIEWS (SECOND EDITION) SELF-PACED 01/201012/2010 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-19687 APPLYING LEADERSHIP BASICS (SECOND EDITION) (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2.18 2.18 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-19688 BASICS OF EFFECTIVE COMMUNICATION (SECOND EDITION) (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2.73 2.73 COMBINABLE COMMUNICATION ARTS EK-19689 RECOGNIZING AND AVOIDING BURNOUT (SECOND EDITION) (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2.23 2.23 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-19690 CONFLICT INTERVENTION (SECOND EDITION) (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2.11 2.11 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-19694 BASICS OF EFFECTIVE SELLING (SECOND EDITION) (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2.18 2.18 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-19695 FINANCIAL BASICS FOR NON-FINANCIAL MANAGERS (SECOND EDITION) (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.41 1.41 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-19696 BUILDING STRONG CUSTOMER RELATIONSHIPS (SECOND EDITION) (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2.16 2.16 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1972 MICROSOFT(R) OFFICE EXCEL 2003: LEVEL 2 SELF-PACED 01/201012/2010 4.83 4.83 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1974 MICROSOFT(R) OFFICE ACCESS 2003: LEVEL 1 SELF-PACED 01/201012/2010 4.66 4.66 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1975 MICROSOFT(R) OFFICE ACCESS 2003: LEVEL 2 SELF-PACED 01/201012/2010 5.21 5.21 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1982 MICROSOFT(R) OFFICE EXCEL 2003: LEVEL 1 SELF-PACED 01/201012/2010 5.75 5.75 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-19827 MICROSOFT(R) OFFICE PROJECT 2007: LEVEL 1 SELF-PACED 01/201012/2010 5.43 5.43 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-19828 MICROSOFT(R) OFFICE PROJECT 2007: LEVEL 2 SELF-PACED 01/201012/2010 5.58 5.58 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1986 MICROSOFT(R) OFFICE WORD 2003: LEVEL 1 SELF-PACED 01/201012/2010 4.6 4.6 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1987 MICROSOFT(R) OFFICE WORD 2003: LEVEL 2 SELF-PACED 01/201012/2010 5.81 5.81 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-1988 MICROSOFT(R) OFFICE POWERPOINT 2003: LEVEL 1 SELF-PACED 01/201012/2010 4.8 4.8 COMBINABLE INTERDISCIPLINARY/ ELECTIVE Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency EK-20009 MICROSOFT(R) OFFICE POWERPOINT(R) 2007: LEVEL 1 (SECOND EDITION) SELF-PACED 01/201012/2010 8.5 8.5 0.5 INTERDISCIPLINARY/ ELECTIVE EK-20010 MICROSOFT(R) OFFICE EXCEL(R) 2007: LEVEL 1 (SECOND EDITION) SELF-PACED 01/201012/2010 6.5 6.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-20011 MICROSOFT(R) OFFICE OUTLOOK(R) 2007: LEVEL 1 (SECOND EDITION) SELF-PACED 01/201012/2010 8.5 8.5 0.5 INTERDISCIPLINARY/ ELECTIVE EK-20012 MICROSOFT(R) OFFICE WORD(R) 2007: LEVEL 1 (SECOND EDITION) SELF-PACED 01/201012/2010 8.75 8.75 0.5 INTERDISCIPLINARY/ ELECTIVE EK-20311 MANAGING PROJECT TEAMS (SECOND EDITION) (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 3.46 3.46 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-20320 DELEGATING (SECOND EDITION) (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.95 1.95 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-20325 INTERNET EXPLORER 7: INTRODUCTION SELF-PACED 01/201012/2010 6.81 6.81 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-20326 GRAMMAR ESSENTIALS (SECOND EDITION) (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 5 5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-20327 RECOGNIZING EMPLOYEE PERFORMANCE (SECOND EDITION) (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2.1 2.1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-20328 MANAGING PROJECTS (SECOND EDITION) (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.95 1.95 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-20523 MICROSOFT(R) OFFICE ACCESS(TM) 2007: LEVEL 1 (SECOND EDITION) SELF-PACED 01/201012/2010 7.5 7.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-20524 MICROSOFT(R) OFFICE EXCEL(R) 2007: LEVEL 2 (SECOND EDITION) SELF-PACED 01/201012/2010 6 6 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-20592 CREATING EFFECTIVE PRESENTATIONS USING MICROSOFT(R) OFFICE POWERPOINT(R) 2003 SELF-PACED 01/201012/2010 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-20593 BUILDING BETTER MICROSOFT(R) OFFICE WORD 2003 DOCUMENTS IN 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10: LEVEL 1 SELF-PACED 01/201012/2010 8.3 8.3 0.5 INTERDISCIPLINARY/ ELECTIVE EK-21260 MICROSOFT(R) OFFICE ACCESS(TM) 2007: LEVEL 2 (SECOND EDITION) SELF-PACED 01/201012/2010 6.25 6.25 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-21261 MICROSOFT(R) OFFICE OUTLOOK(R) 2007: LEVEL 2 (SECOND EDITION) SELF-PACED 01/201012/2010 8.25 8.25 0.5 INTERDISCIPLINARY/ ELECTIVE EK-21262 MICROSOFT(R) OFFICE WORD(R) 2007: LEVEL 2 (SECOND EDITION) SELF-PACED 01/201012/2010 9 9 0.5 INTERDISCIPLINARY/ ELECTIVE EK-21263 MICROSOFT(R) OFFICE POWERPOINT(R) 2007: LEVEL 2 (SECOND EDITION) SELF-PACED 01/201012/2010 8.25 8.25 0.5 INTERDISCIPLINARY/ ELECTIVE EK-21277 MICROSOFT(R) OFFICE OUTLOOK(R) 2007: LEVEL 3 (SECOND EDITION) SELF-PACED 01/201012/2010 6.75 6.75 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-21287 MICROSOFT(R) OFFICE WORD(R) 2007: LEVEL 3 (SECOND EDITION) SELF-PACED 01/201012/2010 8.75 8.75 0.5 INTERDISCIPLINARY/ ELECTIVE EK-21291 MICROSOFT(R) OFFICE EXCEL(R) 2007: LEVEL 3 (SECOND EDITION) SELF-PACED 01/201012/2010 8.25 8.25 0.5 INTERDISCIPLINARY/ ELECTIVE EK-21296 BE AN EFFECTIVE FACILITATOR (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 3.6 3.6 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-21297 MICROSOFT(R) OFFICE VISIO(R) PROFESSIONAL 2007: LEVEL 1 SELF-PACED 01/201012/2010 4.23 4.23 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-21298 MICROSOFT(R) OFFICE VISIO(R) PROFESSIONAL 2007: LEVEL 2 SELF-PACED 01/201012/2010 4.5 4.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-21301 PROJECT MANAGEMENT SKILLS FOR NONPROJECT MANAGERS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2.68 2.68 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-21433 WHAT GOOD MANAGERS DO: THE FIRST 100 DAYS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2.5 2.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-21435 MICROSOFT(R) WINDOWS(R) SHAREPOINT(R) SERVICES 3.0: LEVEL 1 SELF-PACED 01/201012/2010 7.86 7.86 0.5 INTERDISCIPLINARY/ ELECTIVE EK-21436 WRITING FOR A GLOBAL AUDIENCE (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.4 1.4 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-21472 MICROSOFT(R) OFFICE ACCESS(TM) 2007: LEVEL 3 (SECOND EDITION) SELF-PACED 01/201012/2010 5.5 5.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-21849 TEAM COLLABORATION USING MICROSOFT WINDOWS SHAREPOINT SERVICES (4001) SELF-PACED 01/201012/2010 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-21907 WHAT'S NEW IN MICROSOFT(R) OFFICE ONENOTE(R) 2007 (4625) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-21908 WHAT'S NEW IN MICROSOFT(R) OFFICE OUTLOOK(R) 2007 (4626) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-21909 WHAT'S NEW IN MICROSOFT(R) OFFICE VISIO(R) 2007 (4629B) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE Course Number Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 4.81 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 3.61 3.61 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE 01/201012/2010 3.98 3.98 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE SELF-PACED 01/201012/2010 6.9 6.9 COMBINABLE INTERDISCIPLINARY/ ELECTIVE MICROSOFT(R) OFFICE PROJECT 2007: PROFESSIONAL SELF-PACED 01/201012/2010 5.63 5.63 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-22028 MICROSOFT(R) OFFICE PROJECT 2007: WEB ACCESS SELF-PACED 01/201012/2010 7.03 7.03 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-22034 PRESENTING SUCCESSFUL TRAINING FOR NONTRAINING PROFESSIONALS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2.21 2.21 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-22035 DEVELOPING SUCCESSFUL TRAINING FOR NONTRAINING PROFESSIONALS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 3.28 3.28 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-22077 MICROSOFT(R) OFFICE ACCESS(TM) 2007: LEVEL 4 (SECOND EDITION) SELF-PACED 01/201012/2010 5.25 5.25 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-22279 MICROSOFT(R) OFFICE OUTLOOK(R) 2007: NEW FEATURES SELF-PACED 01/201012/2010 6.16 6.16 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-22285 CRYSTAL REPORTS(R) 2008: LEVEL 2 SELF-PACED 01/201012/2010 7.88 0.5 0.5 INTERDISCIPLINARY/ ELECTIVE EK-22289 CRYSTAL REPORTS(R) 2008: LEVEL 1 SELF-PACED 01/201012/2010 8.13 0.5 0.5 INTERDISCIPLINARY/ ELECTIVE EK-22292 MICROSOFT(R) OFFICE SHAREPOINT(R) DESIGNER 2007: LEVEL 1 SELF-PACED 01/201012/2010 7.98 0.5 0.5 INTERDISCIPLINARY/ ELECTIVE EK-2241 MANAGING PERSONAL STRESS (SECOND EDITION) SELF-PACED 01/201012/2010 1.25 1.25 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-2242 INTERCULTURAL BUSINESS ETIQUETTE (SECOND EDITION) SELF-PACED 01/201012/2010 1.63 1.63 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-2246 RECOGNIZING AND MANAGING ANGER (SECOND EDITION) SELF-PACED 01/201012/2010 3.46 3.46 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-2247 ACROBAT 7.0: NEW FEATURES SELF-PACED 01/201012/2010 1.53 1.53 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-2248 MANAGING COMPANY CHANGE (SECOND EDITION) (EK-2248) SELF-PACED 01/201012/2010 1.63 1.63 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-22485 MICROSOFT(R) OFFICE ONENOTE(R) 2007 SELF-PACED 01/201012/2010 5.11 5.11 COMBINABLE INTERDISCIPLINARY/ ELECTIVE Course Title Delivery Method EK-21989 GETTING THE RESULTS WITHOUT THE AUTHORITY (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 4.81 EK-21990 MANAGING ORGANIZATIONAL GOALS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 EK-21991 USING DATA TO COMMUNICATE (INCLUDES SIMULATION) SELF-PACED EK-22021 MICROSOFT(R) OFFICE INFOPATH(R) 2007: CREATING INFOPATH FORMS EK-22026 Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency EK-22486 MICROSOFT(R) WINDOWS(R) SHAREPOINT(R) SERVICES 3.0: LEVEL 2 SELF-PACED 01/201012/2010 9.61 9.61 0.5 INTERDISCIPLINARY/ ELECTIVE EK-22503 MICROSOFT(R) OFFICE 2007: NEW FEATURES SELF-PACED 01/201012/2010 6.65 6.65 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-22552 MANAGING INFORMATION EFFECTIVELY (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2.91 2.91 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-22889 BLENDED BLUEPRINTS: WORKSHOP EDITION FACILITATOR TRAINING SELF-PACED 01/201012/2010 0.03 0 0 TOO FEW HOURS EK-22891 FACILITATION SKILLS FOR BLENDED BLUEPRINTS: CORPORATE INITIATIVE EDITION SESSIONS SELF-PACED 01/201012/2010 0.83 0 0 EK-23081 MICROSOFT(R) OFFICE SHAREPOINT(R) SERVER 2007: INTRODUCTION SELF-PACED 01/201012/2010 6.23 6.23 COMBINABLE TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE EK-23119 MICROSOFT(R) SHAREPOINT(R) DESIGNER 2007: LEVEL 2 SELF-PACED 01/201012/2010 3.23 3.23 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-23251 ADOBE(R) ACROBAT(R) 9.0 PRO: LEVEL 1 SELF-PACED 01/201012/2010 5.58 5.58 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-23252 ADOBE(R) ACROBAT(R) 9.0 PRO: LEVEL 2 SELF-PACED 01/201012/2010 4.75 4.75 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-23255 HIRING OUTSTANDING TEAMS: ATTRACTING THE RIGHT CANDIDATES (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1 1 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-23256 HIRING OUTSTANDING TEAMS: INTEGRATING NEW TEAM MEMBERS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1 1 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-23719 HIRING OUTSTANDING TEAMS: BEHAVIORAL INTERVIEWS AND OTHER TECHNIQUES (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1 1 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-24 CRYSTAL REPORTS 10: LEVEL 2 SELF-PACED 01/201012/2010 6.96 6.96 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-24067 FORECASTING AND TREND ANALYSIS USING MICROSOFT(R) OFFICE EXCEL(R) 2003 SELF-PACED 01/201012/2010 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-24819 USING ADOBE(R) ACROBAT(R) CONNECT(TM) PROFESSIONAL 7 SELF-PACED 01/201012/2010 5.18 5.18 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-24820 EXCELLENCE IN TECHNICAL CUSTOMER SERVICE (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2 2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-24822 GETTING THE RESULTS WITHOUT THE AUTHORITY: COMPLETING THE PROJECT (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2 2 COMBINABLE COMMUNICATION ARTS EK-24823 EFFECTIVE LISTENING SKILLS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1 1 COMBINABLE EK-24824 DEVELOPING YOURSELF AS A LEADER (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2.13 2.13 COMBINABLE COMMUNICATION ARTS INTERDISCIPLINARY/ ELECTIVE Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency EK-24825 MICROSOFT(R) OFFICE EXCEL 2007: VBA SELF-PACED 01/201012/2010 5.11 5.11 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-25 MICROSOFT PROJECT 2003: PROFESSIONAL SELF-PACED 01/201012/2010 4.9 4.9 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-25520 GETTING THE RESULTS WITHOUT THE AUTHORITY: CREATING A STRATEGY (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2 2 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-25530 CAREER SKILLS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-25531 MARKETING ESSENTIALS: ANALYZING YOUR MARKET (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-25551 ADVANCED BUSINESS WRITING: PART 1 (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.75 1.75 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-25555 RELATIONAL DATABASE DESIGN (THIRD EDITION) SELF-PACED 01/201012/2010 3.75 3.75 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-25594 ADOBE(R) ACROBAT(R) 9.0: PRO EXTENDED SELF-PACED 01/201012/2010 2.13 2.13 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-25602 MICROSOFT(R) OFFICE POWERPOINT(R) 2008: LEVEL 2 (MACINTOSH) SELF-PACED 01/201012/2010 6.75 6.75 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-26 MICROSOFT PROJECT 2003: WEB ACCESS SELF-PACED 01/201012/2010 5.36 5.36 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-26063 MICROSOFT(R) WINDOWS(R) SHAREPOINT(R) SERVICES 3.0: LEVEL 2 (SECOND EDITION) SELF-PACED 01/201012/2010 11 11 0.5 INTERDISCIPLINARY/ ELECTIVE EK-26136 MENTORING: IDENTIFYING YOUR GOALS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-26171 CREATE LEGAL FORMS USING MICROSOFT(R) OFFICE WORD 2007 SELF-PACED 01/201012/2010 2.6 2.6 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-26182 GLOBAL MARKETING: ANALYZING YOUR AUDIENCE (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-26287 MENTORING: DEVELOPING RELATIONSHIPS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1 1 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-26439 MENTORING: CLOSING THE MENTORING RELATIONSHIP (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 0.45 0 0 TOO FEW HOURS EK-26441 GLOBAL MARKETING: POSITIONING YOUR PRODUCT (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 0.8 0 0 TOO FEW HOURS EK-26482 MANAGING MULTIGENERATIONAL TEAMS: DEALING WITH INTERGENERATIONAL PROBLEMS IN THE WORKPLACE (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.2 1.2 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-26486 DECISION MAKING SKILLS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 0.36 0 0 TOO FEW HOURS Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency INTERDISCIPLINARY/ ELECTIVE EK-26487 CRITICAL THINKING SKILLS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1 1 COMBINABLE EK-26488 POSITIVE WORK ENVIRONMENT: OVERCOMING NEGATIVITY IN THE WORKPLACE (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 0.53 0 0 6 6 COMBINABLE TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE EK-26685 MICROSOFT(R) OFFICE EXCEL 2007: LEVEL 4 SELF-PACED 01/201012/2010 EK-26756 POSITIVE WORK ENVIRONMENT: CREATING A POSITIVE WORK ENVIRONMENT (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 0.65 0 0 TOO FEW HOURS EK-26760 MANAGING MULTIGENERATIONAL TEAMS: LEVERAGING THE CAPABILITIES OF INTERGENERATIONAL TEAMS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 0.86 0 0 EK-26969 INTERNET EXPLORER 8: INTRODUCTION SELF-PACED 01/201012/2010 6.25 6.25 COMBINABLE TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE EK-27151 WINDOWS(R) 7: TRANSITION FROM WINDOWS(R) XP (FIRST LOOK) SELF-PACED 01/201012/2010 3.5 3.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-27155 WOMEN IN LEADERSHIP: LEADING PEOPLE IN AN ORGANIZATION (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1 1 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-27958 PERFORMING MAIL MERGE WITH WORD SELF-PACED 01/201012/2010 0.33 0 0 SELF-PACED 01/201012/2010 1 1 COMBINABLE TOO FEW HOURS INTERDISCIPLINARY/ ELECTIVE 5.61 5.61 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-28 WINDOWS SHAREPOINT SERVICES INSTALLATION EK-28634 MICROSOFT WINDOWS 7: LEVEL 1 (FIRST LOOK) SELF-PACED 01/201012/2010 EK-28642 LEADING VIRTUAL TEAMS 1: PUTTING TOGETHER A VTEAM (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.75 1.75 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-28643 LEADING VIRTUAL TEAMS 2: CREATING A VTEAM WORK ENVIRONMENT (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1 1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-28646 LEADING VIRTUAL TEAMS 3: SUSTAINING A VTEAM (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.75 1.75 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-28792 LEADERSHIP SKILLS: POSITION YOURSELF TO LEAD (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.5 1.5 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-28794 LEADERSHIP SKILLS: BUILD A WINNING TEAM (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.5 1.5 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-28795 LEADERSHIP SKILLS: LEAD WITH CONFIDENCE (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.5 1.5 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-28797 COLLABORATION SKILLS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2.25 1.5 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE Course Number Course Title EK-28855 PUBLISHING INFORMATION USING WORD AND EXCEL Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency SELF-PACED 01/201012/2010 0.33 0 0 EK-29188 MANAGING THE GENERATION MIX (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.25 1.25 *COMBINABLE TOO FEW HOURS *INTERDISCIPLINARY/ ELECTIVE EK-29194 WOMEN IN LEADERSHIP: OVERCOMING COMMON LEADERSHIP CHALLENGES (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.25 1.25 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-29456 MICROSOFT(R) WINDOWS(R) 7: LEVEL 2 (FIRST LOOK) SELF-PACED 01/201012/2010 6.5 6.5 EK-29486 HARNESSING INNOVATION WITHIN TEAMS 1: BEING AN INNOVATOR (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.25 1.25 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-29487 HARNESSING INNOVATION WITHIN TEAMS 2: GENERATING IDEAS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1 1 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-29488 HARNESSING INNOVATION WITHIN TEAMS 3: PUTTING IDEAS INTO PRACTICE (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1 1 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-29489 HARNESSING INNOVATION WITHIN TEAMS 4: MANAGING INNOVATION (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.25 1.25 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-29567 KNOWLEDGE MANAGEMENT: BASICS OF KNOWLEDGE MANAGEMENT (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.25 1.25 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-29568 KNOWLEDGE MANAGEMENT: KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL LEARNING (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.25 1.25 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-29569 KNOWLEDGE MANAGEMENT: IMPLEMENTING KNOWLEDGE MANAGEMENT (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.25 1.25 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-29570 TEAM SPONSORSHIP: SPONSORING STANDING AND AD HOC TEAMS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.5 1.5 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-29572 WOMEN IN LEADERSHIP: GAINING LEADERSHIP EXCELLENCE THROUGH EFFECTIVE COMMUNICATION (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.5 1.5 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-29582 GREEN FUNDAMENTALS SELF-PACED 01/201012/2010 1.75 1.75 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-29795 TEAM SPONSORSHIP: SPONSORING A NATURAL TEAM (INCLUDES SIMULATION) SELF-PACED 01/200912/2009 1.25 1.25 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-29805 COACHING IN THE WORKPLACE: ESTABLISHING A COACHING RELATIONSHIP (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1 1 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-29806 COACHING IN THE WORKPLACE: COACHING FOR PERFORMANCE (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1.5 1.5 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency EK-29811 PUBLIC PRESENTATIONS 1: DECIDING TO SPEAK (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1 1 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-29815 HIRING TOP PERFORMERS: INITIATING THE HIRING PROCESS (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 1 1 *COMBINABLE *INTERDISCIPLINARY/ ELECTIVE EK-29909 MICROSOFT(R) WINDOWS(R) 7: LEVEL 1 SELF-PACED 01/201012/2010 5.61 5.61 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-30013 PUBLIC PRESENTATIONS: PREPARING YOUR SPEECH (INCLUDES SIMULATION) SELF-PACED 01/201012/2010 2 2 COMBINABLE COMMUNICATION ARTS EK-30014 GRAMMAR ESSENTIALS: IDENTIFYING 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SELF-PACED 01/201012/2010 2.6 2.6 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-307 FUNDAMENTALS OF COMMUNICATION SELF-PACED 01/201012/2010 2.5 2.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-430 WINDOWS XP PROFESSIONAL: INTRODUCTION (FOR USE WITH SCREEN READERS) SELF-PACED 01/201012/2010 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-536 MICROSOFT(R) OFFICE ACCESS 2003: LEVEL 3 (FOR USE WITH SCREEN READERS) SELF-PACED 01/201012/2010 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-537 MICROSOFT(R) OFFICE ACCESS 2003: LEVEL 2 (FOR USE WITH SCREEN READERS) SELF-PACED 01/201012/2010 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-538 MICROSOFT(R) OFFICE ACCESS 2003: LEVEL 1 (FOR USE WITH SCREEN READERS) SELF-PACED 01/201012/2010 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-539 MICROSOFT(R) OFFICE WORD 2003: LEVEL 1 (FOR USE WITH SCREEN READERS) SELF-PACED 01/201012/2010 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-540 MICROSOFT(R) OFFICE WORD 2003: LEVEL 2 (FOR USE WITH SCREEN READERS) SELF-PACED 01/201012/2010 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE Course Number Course Title Delivery Method Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency EK-541 MICROSOFT(R) OFFICE WORD 2003: LEVEL 3 (FOR USE WITH SCREEN READERS) SELF-PACED 01/201012/2010 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-542 MICROSOFT(R) OFFICE EXCEL 2003: LEVEL 3 (FOR USE WITH SCREEN READERS) SELF-PACED 01/201012/2010 3.2 3.2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-543 MICROSOFT(R) OFFICE EXCEL 2003: LEVEL 2 (FOR USE WITH SCREEN READERS) SELF-PACED 01/201012/2010 3.2 3.2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-544 MICROSOFT(R) OFFICE EXCEL 2003: LEVEL 1 (FOR USE WITH SCREEN READERS) SELF-PACED 01/201012/2010 2.85 2.85 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-545 MICROSOFT(R) OFFICE EXCEL 2003: INTRODUCTION TO VBA (FOR USE WITH SCREEN READERS) SELF-PACED 01/201012/2010 6.68 6.68 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-547 MICROSOFT(R) OFFICE POWERPOINT(R) 2003: LEVEL 1 (FOR USE WITH SCREEN READERS) SELF-PACED 01/201012/2010 2.8 2.8 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-549 MICROSOFT(R) OFFICE ACCESS 2003: LEVEL 4 (FOR USE WITH SCREEN READERS) SELF-PACED 01/201012/2010 3.1 3.1 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-553 MICROSOFT(R) OFFICE OUTLOOK 2003: LEVEL 1 (FOR USE WITH SCREEN READERS) SELF-PACED 01/201012/2010 2.9 2.9 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-554 MICROSOFT(R) OFFICE OUTLOOK 2003: LEVEL 2 (FOR USE WITH SCREEN READERS) SELF-PACED 01/201012/2010 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-555 MICROSOFT(R) OFFICE OUTLOOK 2003: LEVEL 3 (FOR USE WITH SCREEN READERS) SELF-PACED 01/201012/2010 3 3 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-556 MICROSOFT(R) OFFICE POWERPOINT 2003: LEVEL 2 (FOR USE WITH SCREEN READERS) SELF-PACED 01/201012/2010 3.2 3.2 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-711 WINDOWS XP PROFESSIONAL LEVEL 2 SELF-PACED 01/201012/2010 1.75 1.75 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-8385 SOLVING PROBLEMS AS A TEAM (SECOND EDITION) SELF-PACED 01/201012/2010 1.6 1.6 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-8386 INTERVIEWING JOB CANDIDATES (SECOND EDITION) SELF-PACED 01/201012/2010 2.5 2.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-894 BUSINESS STATISTICS IN EXCEL 97 SELF-PACED 01/201012/2010 3.45 1.75 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-951 VISIO 2002 PROFESSIONAL: LEVEL 2 SELF-PACED 01/201012/2010 3.5 1.75 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-952 VISIO 2002 PROFESSIONAL: LEVEL 1 SELF-PACED 01/201012/2010 3.5 1.75 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-9596 MANAGING A VIRTUAL OFFICE (SECOND EDITION) SELF-PACED 01/201012/2010 1.5 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-966 WINDOWS XP PROFESSIONAL: AN INTRODUCTION SELF-PACED 01/200912/2009 3.1 1.75 COMBINABLE INTERDISCIPLINARY/ ELECTIVE EK-9896 TELEPHONE SALES SKILLS (SECOND EDITION) SELF-PACED 01/201012/2010 1.75 0 0 NON-ACADEMIC Course Number Course Course Applicable Year Length Hours Credits Recommended University of Phoenix Equivalency 1.5 COMBINABLE INTERDISCIPLINARY/ ELECTIVE 2 2 COMBINABLE 1.5 1.5 COMBINABLE Course Title Delivery Method EK-9898 BALANCING WORK AND FAMILY (SECOND EDITION) SELF-PACED 01/201012/2010 1.5 EK-9905 PRESENTATION SKILLS (SECOND EDITION) SELF-PACED 01/201012/2010 EK-9906 QUALIFYING SALES PROSPECTS (SECOND EDITION) SELF-PACED 01/201012/2010 COMMUNICATION ARTS INTERDISCIPLINARY/ ELECTIVE