EMC TOP 10 REASONS TO GET ESRS V3

TOP 10 REASONS TO GET
CONNECTED WITH ESRS V3
Spend less time worrying, period— With ESRS v3, we can predictively monitor your EMC®
environment and if a failure or potential issue is detected, we will proactively engage to help you
resolve the problem before it happens and impacts the business.
Unlock the full potential of MyService360— Real-time 360-degree visibility into your entire
EMC® install base, at-your-fingertips management if every service and support engagement, plus
customized alerts and notifications.
Enhanced Security— With 99 percent of the Fortune 500 being EMC® customers, rock-solid data
.
security
is our first priority. Sophisticated point-to-point encryption over a dedicated VPN, multifactor authentication, and RSA® digital certificates ensure that your data is secure.
5x faster issue resolutions— Put EMC® expert technicians onsite remotely and securely using
ESRS v3. An internal study revealed that service requests are closed five times faster for ESRS
v3-connected products vs. non-connected products that requires traditional on-site service.
You are always in complete control— With the optional but recommended EMC Policy
Manager, you have full control over access permissions. You have the option to allow or deny
remote access requests automatically, or, configure an automated notification be triggered on
access request allowing you to manually allow or deny.
Comprehensive EMC remote support activity logging— The EMC® Policy Manager, even if
not used to manage access permissions, offers full activity logging features. Track the date and
time of remote sessions, product accessed, EMC technician ID, ticket number, and more.
Enable fast and easy upgrades— EMC® can conveniently perform upgrades for many EMC®
products using the ESRS connection—without ever stepping foot onsite.
Drives a Modern Customer Service Experience for today’s Modernized Data Centers—
EMC® is transforming what it means to be an EMC® customer. The EMC ® Modern Customer
Service Experience has been designed to be agile, highly personalized, predictive, and proactive.
Delivered through innovative new tools like MyService360 and new service models like adaptive
support teams and intelligence matching, there’s never been a better time to be an EMC®
customer.
It’s 100% virtual, and easy to install— ESRS is now a customer-installable virtual appliance.
No need for dedicated hardware and the expense of operating system license fees. And once the
virtual environment is setup, ESRS can be installed in as little as 15-20 minutes.
It’s free!— ESRS is included in your Enhanced or Premium warranty or maintenance agreement.
Download ESRS for free through EMC® Online Support.
EMC2 , EMC, RSA, and the EMC logo, are registered trademarks or trademarks of
EMC Corporation in the United States and other countries. © Copyright 2016
EMC Corporation. All rights reserved.
Published in the USA. 04/16 Handout H9690.2
EMC believes the information in this document is accurate as of its publication
date. The information is subject to change without notice.