VIPR SRM PROFESSIONAL SERVICES Extending the value of the ViPR

VIPR SRM PROFESSIONAL
SERVICES
Extending the value of the ViPR
SRM Suite
ESSENTIALS
•
Application Chargeback:
ensure accurate reporting on
infrastructure c o n su mp t i on .
•
BUSINESS CHALLENGES
Monitoring and reporting on your storage environment can be a complex, manual and
daunting process. Getting the right technology up and running is an arduous task and
keeping it up and running takes a whole other level of effort. However, with EMC®
Global Services, getting started with ViPR® SRM is now a simple three-step process:
Storage and Application
Capacity Trends: understand
end-to-end capacity usage on
applications and storage
arrays.
•
Performance Trending and
Reporting: provide
performance alerting and
reporting across the storage
environment.
•
SLA Achievement Reporting:
report on service and
application availability and
throughput across the storage
infrastructure.
•
Storage Configuration
Management: gain visibility
into all the configuration
changes that occur across the
storage environment.
•
Data Protection Compliance:
analyze the business
continuance risk for a specific
While you can take advantage of ViPR SRM’s out-of-the box reporting capabilities on
your own, partnering with EMC experts for your deployment, configuration, and
everyday operations will fast track your storage transformation and accelerate the
business outcomes you desire. But more importantly, by drawing on EMC’s wealth of
product knowledge and years of technical reporting experience, you can expand the
richness and value of the ViPR SRM suite to deliver greater business impact.
SERVICES TO MATCH UNIQUE NEEDS
One size does not fit all. Your business environment and needs are unique; that’s why
we’ve designed three fixed-price, fixed-scope services available to match your data
center based on size and complexity so as not to under build or over build unnecessary
infrastructure. Below are the “small,” “medium” and “large” implementation services
available:
•
Introductory Implementation: a basic service that includes a specific set of
tasks and is intended as a proof of concept. This option is appropriate for a single
application or department.
site implementation with minimal complexity.
•
Standard Implementation: ideal for most customers, this service implements
ViPR SRM in up to three data centers. This service also includes five days of
operational readiness activities.
•
Expanded Implementation: intended for larger customers, this service
implements ViPR SRM in up to six data centers. This service also includes five
days of operational readiness activities.
•
Custom Implementation: a custom, SOW-driven service engagement intended for
customers with requirements or sizing that fall outside the scope of the fixed price
offerings above.
SERVICE OVERVIEW
RAPID DELIVERY OF KEY USE CASES
Once operationally ready, you can optimize your specific environment while making a smooth
transition to software-defined storage. Configuring ViPR SRM by supplementing the knowledge of
your business with the reports in the suite will provide highly relevant information and much more
business insight than the standard out-of-the-box reports.
EMC Global Services has taken the most popular and critical use cases and packaged them as easy to
use, fixed price, fixed scope service modules:
•
Application Chargeback Reporting: ensure accurate reporting on infrastructure
consumption.
•
Storage and Application Capacity Trends Reporting: understand end-to-end capacity usage
on applications and storage arrays.
•
Performance Trending and Reporting: provide performance alerting and reporting
across the storage environment.
•
SLA Achievement Reporting: report on service and application availability and throughput
across the storage infrastructure.
•
Storage Configuration Management Reporting: gain visibility into all the configuration
changes that occur across the storage environment.
•
Data Protection Compliance Reporting: analyze the business continuance risk for a specific
application or department.
Should you require additional reporting needs or a more advanced look into your storage operations,
a custom or consulting engagement is always available.
EVERYDAY OPERATIONS
Raise the bar on current operations, improve performance, optimize IT availability and fill skill gaps
with EMC’s operational services. These offerings include:
•
Operational Readiness Add-On: gives the customer five extra days with the delivery team
to gain working knowledge of ViPR SRM features and reporting capabilities.
•
Residency for Consolidated Monitoring and Reporting: provides an EMC Senior Solutions
Architect resident at the customer’s site to deploy and configure ViPR SRM to the customer’s
specific Key Performance Indicators and Service- Level Agreements.
•
Reporting-as-a-Service: delivers monitoring and reporting as a managed service.
SUMMARY OF BENEFITS
EMC Global Services bridges the gap between your business priorities and desired outcomes. In short,
our service offerings make your vision a reality—we make it real. You can and should engage with
Professional Services to ensure proper implementation, reduce risks and accelerate the time-to-value
of the ViPR SRM suite.
ABOUT EMC GLOBAL SERVICES
EMC Global Services accelerates the software-defined enterprise through world-class technical
CONTACT US
To learn more about how EMC
products, services, and solutions
can help solve your business and
IT challenges, contact your local
representative or authorized
reseller, visit www.emc.com, or
explore and compare products in
the EMC Store.
expertise and service capabilities that deliver well-run hybrid clouds, big data solutions, empower
ITaaS providers, and enable new digital-era applications. Our 16,000+ services experts worldwide,
plus global network of partners, have the skills, knowledge, and experience organizations need to
get the maximum value from their EMC technology investments—with an unending commitment to
an exceptional total customer experience through service excellence.
EMC2, EMC, the EMC logo are registered trademarks or trademarks of EMC Corporation in the United
States and other countries. VMware is a registered trademark or trademark of VMware, Inc., in the
United States and other jurisdictions. © Copyright 2016 EMC Corporation. All rights reserved.
Published in the USA. 08/16 Service Overview H14470.1
EMC believes the information in this document is accurate as of its publication date. The information is
subject to change without notice.