EMC IT-AS-A-SERVICE SOLUTIONS FOR HEALTHCARE PROVIDERS ESSENTIALS

EMC IT-AS-A-SERVICE SOLUTIONS
FOR HEALTHCARE PROVIDERS
ESSENTIALS
As healthcare organizations brace for the IT impact of ACA legislation, executives and
their Boards of Directors are under significant pressure. Healthcare costs are still rising,
In tandem with your IT team, EMC can
the chronically ill population continues to grow, and reimbursements are at risk. While
help your organization create an ITaaS
Service Catalog to:
IT is widely acknowledged as a critical enabler for healthcare transformation, shrinking
•
•
•
Evolve to a scalable, flexible,
demonstrate reduced costs while facilitating attestation.
dynamic IT-as-a-Service
To meet the challenges of Meaningful Use, managing Protected Health Information,
infrastructure at your own pace
and "always on, anywhere access" at a lower IT cost, healthcare providers are
Improve response time to
implementing IT-as-a-Service (ITaaS) strategies. Building an agile ITaaS framework
business and clinical needs
incorporates virtualization, converged IT platforms, private and hybrid cloud computing
through automation, self-service,
architectures, along with rationalization of the application portfolio.
and enhanced visibility into IT
This solution overview describes EMC’s comprehensive portfolio of solutions and
performance and usage
services to help your IT organization incorporate virtualization, cloud computing,
Improve operational and
and ITaaS capabilities for improved operating efficiencies, scalability, and agility.
management efficiencies to gain
service delivery
BUILDING A FOUNDATION FOR YOUR
ITAAS JOURNEY
Achieve financial transparency as
Healthcare organizations are no longer asking whether to deploy virtualization and
you effectively deliver on SLAs
cloud computing models, but how. In fact, many healthcare organizations have already
and Lower CAPEX and OPEX costs
taken an important first step in their cloud journey by virtualizing and standardizing
over time
their infrastructure.
further control by automating
•
margins and the need to achieve EMR Meaningful Use milestones require that projects
But, to be prepared for the next step in your journey, you’ll need a commitment to
IT-as-a-Service to stay in front of changing IT, business, and clinical requirements.
An ITaaS foundation enables your organization to stand up new technologies, service
delivery, and consumption models geared towards the needs of your internal
customers. Making the shift to ITaaS is typically a gradual process involving
fundamental changes that won’t be made overnight.
Instead of rationing IT services and restricting investment in new capabilities, your IT
organization can become a true service provider and “broker of services” that strives to
meet the requirements of its users. In doing so, you will not only compete effectively
with public cloud providers, but partner with them as needed, to better serve your
organization’s business and clinical objectives. EMC will team with your organizational
stakeholders to define your current state and determine a plan for achieving this vision
at a pace that makes sense for your organization.
SOLUTION OVERVIEW
BECOME THE “IT SERVICE PROVIDER OF
CHOICE”
Whether your organization is exploring cloud computing solutions with a service provider
or is building a services catalog within your own delivery network to become an "IT
Service Provider of Choice," EMC cloud-based systems and “as-a-Service solutions”
provide platform-independent access to applications to minimize the existing limitations
of a legacy-based approach to patient information sharing and availability. An ITaaS
approach offers the opportunity to lower operational costs, restructure costs from capital
to operating expenses, improve service levels, and accelerate the deployment of key
healthcare applications.
IT transformation is not just about technology. It also involves changing people’s roles,
organizational processes, and skills to adapt to the new IT paradigm. Healthcare
providers can leverage EMC’s expertise and solutions to rethink their organization and
the skills required to gain this new efficiency and agility. We can help you take three
important steps toward Health ITaaS:
•
Infrastructure Readiness: A virtualized infrastructure enables the rapid
deployment of new business and clinical applications, reducing the costs of storing
and managing patient data, including medical images. PHI compliance is facilitated
with improved security and backup and disaster recovery capabilities.
•
Improve Your Operating Model: As IT transforms its operations, moving from an
exclusive provider of IT services to an ITaaS model as a “broker of IT services," new
skills, roles, and processes will need to be established to maximize the adoption and
efficiency of new business models such as Accountable Care.
•
Rationalize Your Applications: IT can enable the rationalization, optimization,
and in some cases, the decommissioning of clinical legacy applications in a virtual
infrastructure. By building new applications using software lifecycle automation
techniques, your organization can become more proactive and take advantage of
new business and clinical opportunities.
An ITaaS model enables your organization deliver competitive services to meet the
needs of clinical departments and lines-of-business at lower cost. To get started, your
organization can leverage multiple approaches including transitioning to a modern cloud
architecture to improve agility and the management of IT services, launching a specific
service focused on a business or clinical priority, and implementing best practices to run
IT as a business.
2
EMC GLOBAL SERVICES TO NAVIGATE ITAAS
EMC recommends a lifecycle approach to ITaaS that begins with establishing an ITaaS
strategy to chart your course. EMC Global Services can help your healthcare organization
establish a ITaaS framework to accelerate the adoption, consumption, optimization, and
management of cloud technologies to fully realize the benefits of efficiency and agility
gained through all phases of cloud computing.
To jump start your Health ITaaS approach, EMC Global Services can help clarify your
current readiness and build a roadmap based on best practices to guide your ITaaS
investment and prioritization. Leverage a portfolio of service capabilities mapped to your
current IT infrastructure and future vision for ITaaS that consider transformation of
people, process and technology, strategy and business case development, design and
deployment, support, optimization, and education.
Examples of services to help build your ITaaS framework:
•
EMC Cloud Advisory Service develops an enterprise cloud strategy for
transformation to ITaaS, including business case development, workload analysis
for private, public and hybrid cloud models, operational transformation of skills,
roles and processes, and execution roadmap.
•
Cloud Infrastructure Service defines the right architectural design for your cloud
and ITaaS strategy: hybrid, public, and private, and enable your organization to
accelerate the adoption and benefits of cloud technology solutions, including
converged infrastructure.
•
Cloud Optimized Applications Services help you accomplish your Application
Rationalization and Modernization objectives to accelerate the virtualization of
mission-critical applications. These services also enable Platform-as-a-Service
(PaaS), Application Replatforming, and Application Infrastructure Optimization
•
IT Operations and Service Management Services provide capabilities for an
agile cloud operating model, including financial management and chargeback,
service catalogs and service portal development, service orchestration and
service automation, service design and workflow optimization.
•
End-user Computing Services accelerate the move to Desktop-as-a-Service
(DaaS) using technologies like VMware® View™ and the incorporation of Mobile
Platforms.
•
Software Lifecycle Automation Services (DevOps) accelerate the software
development process through tighter integration between application developers
and operations and through automated infrastructure provisioning.
3
•
EMC Residency Services for Virtual Environments provide services for the
implementation and management of the virtual environment. Residents also make
proactive recommendations based on best practices for improving the virtual
environment and adapting it to meet changing business requirements.
FINANCIAL TRANSPARENCY AND ACCOUNTABILITY
Shifting to an ITaaS model fundamentally changes the way IT delivers services as well as
the way users select, receive, and consume them. It also requires that your organization
change the way such services are priced, paid for, and invested in. An ITaaS framework
better positions your organization to speed service delivery and reliably support the dynamic
needs of the environment in a highly-automated and agile infrastructure, enabling business
and clinical departments to rapidly provision resources and incur costs based on usage.
A key enabler of an “as-a-service” model is the development of a services catalog to help
facilitate the transformation from a custom-engineering organization to one where standard
offerings are the norm. In tandem with your IT team, EMC can help your organization create
a Service Catalog to:
•
Evolve to a scalable, flexible, dynamic IT-as-a-Service infrastructure at your own pace
•
Improve response time to business and clinical needs through automation, self-service,
and enhanced visibility into IT performance and usage
•
Improve operational and management efficiencies to gain further control by automating
service delivery
•
Achieve financial transparency as you effectively deliver on SLAs and Lower CAPEX and
OPEX costs over time
To further capitalize on the benefits of your services catalog, you’ll also want to build in a
set of financial transparent processes that capture the true usage and costs to showback –
and even chargeback – to the particular business or clinical department for the IT services
consumed. Whether you decide to showback or chargeback, EMC Global Services can help
your organization:
•
Detail what goes into determining actual costs to deliver services
•
Show greater transparency into business performance and value
•
Track the details of services rendered clearly and accurately
•
Enable the transfer of budgets from traditional IT to the business and clinical
departments
4
•
Help IT and the business to be more prudent and reduce over-allocation of resources
•
Allow IT to “market” and “sell” competitive offerings to the business
•
Give IT a higher stake in ensuring that services are delivered properly
•
Provide an opportunity for IT, finance, and the business to have fact-based
conversations to improve delivery, consumption, and more predictive growth for
planning purposes aligned with Meaningful Use milestones
SOLUTIONS FOR ITAAS ENABLEMENT
EMC ITaaS Solutions for Healthcare Providers provides a portfolio of services and offerings to
help your organization move forward your ITaaS strategy – at whatever your stage of
adoption. Through our innovative products and solutions, we can help your organization
capture the benefits of ITaaS with an infrastructure optimized for virtualization and cloud with
unsurpassed storage, backup, security, and anywhere access.
Our solutions can uniquely accelerate your journey to ITaaS in a more agile, trusted, and
cost-efficient way as you gain 25-percent greater storage efficiency, 250-percent faster
application performance, 90-percent faster backups, and 300-percent faster recoveries.
In addition, your organization can build in a trusted infrastructure that incorporates
intelligence-driven security with adaptive and risk-based authentication, identity
protection and verification, and governance, risk, and compliance capabilities.
A snapshot of solutions you can leverage include converged infrastructure with Vblock,
VMAX delivered as a service, next generation backup-as-a-services solution, VPLEX for
continuous availability, and VMWare vCloud for Healthcare.
CONVERGED INFASTRUCTURE WITH VBLOCK
Health IT organizations are looking to build a virtual infrastructure that’s flexible, scalable,
reliable, secure, and cost-effective. However, most multivendor technology infrastructures
have become complex, costly, and difficult to deploy, manage, and support. By
seamlessly integrating best-in-class compute, network, and storage technologies from
industry leaders Cisco, EMC, and VMware, Vblock Systems provide dynamic pools of
resources that can be intelligently provisioned and managed to address changing
demands of your IT environment.
Vblock Systems off-load IT organizations of the tasks associated with integrating,
validating, and managing infrastructure to improve IT efficiency. VCE offers end-to-end
accountability, unified management, and single support for the converged infrastructure—
letting you focus more attention and resources where they belong- accelerating EMR
Meaningful Use objectives for improved care delivery.
5
The unprecedented scalability, configurability, five 9s—99.999%—of availability, systems
visibility, security, and data protection makes Vblock an important building block and
foundation for your ITaaS strategy. Vblock Data Protection and Mobility provides you with
a choice of safeguards, optimized for virtualized or cloud environments. In addition, you
gain highly reliable backup and recovery, data replication, business continuity, and
workload mobility to ensure critical protection for your Health IT environment and help
your organization meet HIPAA compliance requirements.
VMAX CLOUD EDITION DELIVERED AS A SERVICE
Recognizing the need for healthcare organizations to move toward private cloud and
ITaaS business models, EMC has invested in development of a new breed of storage
platforms that are optimized to support ITaaS. EMC VMAX Cloud Edition is a self-service,
enterprise-class cloud storage delivery platform that accelerates time-to-value for private
companies and service providers building private, hybrid, or public clouds. It’s a
fundamental change that automates service delivery from a pre-configured service
catalog to reduce cost, improve service levels, and increase business agility.
VMAX Cloud Edition uses a building-block approach to make it easy to access a broad
range of enterprise-class service level choices and achieve the right application outcome.
The EMC VMAX Cloud Edition leverages enterprise-class VMAX technology to provide the
industry’s highest level of reliability, availability, and scalability as you build a multitenant, “as-a-Service” delivery plan. It provides users (tenants) with a choice of
performance and business continuance service levels, using a self-service chargeback or
show-back consumption model.
NEXT GENERATION BACKUP-AS-A-SERVICE
SOLUTIONS
EMC backup, recovery, and disaster recovery solutions enable your healthcare
organization to deliver flexible and profitable Backup as a Service (BaaS) offerings for a
wide range of physical and virtual environments. Backup and recovery solutions and
services from EMC ensure that you meet application service agreements, gain greater
control of application issues, and bring new application services online faster along with
meeting HIPAA requirements for business continuity and data protection.
By utilizing an integrated delivery platform with data duplication, your organization can
significantly increase backup and recovery performance while reducing IT and
management costs. These BaaS solutions can be deployed entirely at your site, at a
Service Providers data center, or in combination with elements on tenants’ premises.
In addition, EMC offers an array of services that accelerate the adoption and time to
value of your backup and recovery technology. For example, the EMC Backup
Infrastructure Assessment can transform your backup operations by providing an end-toend assessment of your backup environment and supporting infrastructure including a
review of operational processes, procedures, competencies, and service level objectives.
VPLEX FOR CONTINOUS AVAILABILITY
EMC VPLEX delivers data mobility and availability across arrays and sites, which is critical
in HIPAA regulated environments. VPLEX is a unique virtual storage technology that
enables mission critical applications to remain up and running during any of a variety of
planned and unplanned downtime scenarios. VPLEX permits painless, non-disruptive data
movement, taking technologies like VMware and other clusters that were built assuming
a single storage instance and enabling them to function across arrays and across
distance.
6
The EMC VPLEX family provides a next-generation solution for data mobility and access
within, across, and between data centers. It is the first platform to deliver Local and
Distributed Federation. Local Federation provides the transparent cooperation of physical
elements within a site while Distributed Federation extends access between two locations
across distance.
For continuous availability, EMC VPLEX allows you to have the same data at two sites,
active at both places. It is tightly integrated with VMware for availability: vMotion for
proactive availability, VMware SRM, DRS and FT for continuous availability. It’s also
certified for use with Oracle RAC and can increase the distance between RAC clusters to
help prevent dual site failure from disasters. RecoverPoint can be deployed with VPLEX
to provide Continuous Data Protection underneath the VPLEX Active-Active data
architecture. This provides a complete solution for continuous data availability for
protection against technical and operational disasters.
VMWARE VCLOUD FOR HEALTHCARE
VMware vCloud® for Healthcare provides an end-to-end-care cloud computing platform for
exchanging information and delivering products and services that can lead to better
availability of healthcare systems. Flexible and customizable, it is a comprehensive framework
supporting the entire IT care environment—from point-of-care to the most critical patientcare systems—to help safely accelerate the transition to truly connected care. Designed to
future-proof the entire IT care environment, vCloud for Healthcare enables organizations to:
•
Reduce costs: Leveraging vCloud, healthcare providers have reduced data center
and capital costs by as much as 60 percent—without sacrificing compute
performance.
•
Increase mobility: Deliver desktops and clinical workspaces that roam with
clinicians, providing fast access to applications and data—without requiring multiple
passwords—in a workspace that is always on and readily available.
•
Protect information privacy: Reduce the threat of lost or stolen PHI by keeping all
data in the data center—not on PCs or mobile devices. When end users log in to
applications—onsite or off site—the experience is just like using a local application.
•
Enhance security: Position security services exactly where they are needed—from
application segmentation to trust zone maintenance.
•
Maintain compliance: Continuously and automatically monitor and update
infrastructure and applications and support detailed discovery and assessment across
physical and virtual systems to centrally control changes and configuration.
•
Achieve interoperability: With VMware, organizations can move applications
between virtualization and cloud platforms—to private, hybrid and public clouds and
back again. Because VMware supports open APIs, organizations can also streamline
management and control of workloads across clouds.
7
EMC ITAAS SOLUTIONS DELIVER VALUE
EMC ITaaS Solutions for Healthcare Providers can help you build a framework unique to
your organization that incorporates standardization, simplification, management and
automation, and governance, risk, and compliance. The initial phase begins with
clarification of your current readiness and builds a roadmap based on best practices to
guide ITaaS investment and prioritization. We will work with your IT team on an iterative
approach and provide key deliverables to advance from strategy to design to deploy.
Making the transition from a traditional IT operation to ITaaS means making changes in
how IT services are built and financed along with how they are delivered and consumed.
But most of all, this new approach requires a different mindset from IT and the overall
organization. Instead, of rationing IT services and restricting investment in new
capabilities, your IT operation can become the internal service provider of choice that
meets the changing demands of your clinical and business users.
At the same time, this transformation opens up expanded opportunities for your IT staff,
including the potential to broaden their technical expertise, deepen their role as
consultants, and create additional revenue streams for the organization. In turn, the IT
organization become partners in the business, strategizing to help internal customers to
leverage IT innovation to further business and clinical goals. While the journey to ITaas is
a challenging one, it will result in an agile, relevant, and vital IT operation that can keep
pace with today’s and tomorrow’s changing technological, clinical, and business demands.
CONTACT US
To learn more about how EMC
products, services, and solutions can
help solve your business and IT
challenges, contact your local
representative or authorized reseller—
or visit us at www.EMC.com .
EMC2, EMC, the EMC logo, RecoverPoint, Vblock, VMAX and VPLEX are registered trademarks or
trademarks of EMC Corporation in the United States and other countries. VMotion, VMware, VMware
Vcloud, and VMware View are registered trademarks or trademarks of VMware, Inc., in the United
States and other jurisdictions. © Copyright 2013 EMC Corporation. All rights reserved. Published in the
USA. 05/13 Solution Overview H11843
www.EMC.com
EMC believes the information in this document is accurate as of its publication date. The information is
subject to change without notice.