EMC RESIDENCY SERVICES FOR SKILLS TRANSFORMATION Learn more. Do more.

EMC RESIDENCY SERVICES FOR
SKILLS TRANSFORMATION
Learn more. Do more.
It’s no longer an option: organizations need to not only transform their IT
infrastructure and operations, but also enable IT staff to take their skills to the next
level. A combination of education, knowledge transfer, and mentoring can accelerate
the ability of IT to successfully meet the growing demands of the business, master
new technologies, and satisfy service-level demands.
BUSINESS CHALLENGE
The transition to new solutions involves much more than technology; it has an impact
on the entire IT value proposition and operating model/processes, as well as the
organizational structure, roles, and skills of the IT organization.
ESSENTIALS
•
Maintain operational excellence
and continuity while your IT
staff gains critical new skills
•
Accelerate IT skills
transformation through a
powerful combination of
education, knowledge transfer,
and mentoring
•
Ensure a smooth transition and
successful application of newly
acquired skills to your IT
Increasingly rapid technology changes require new or enhanced skills. However, as
technology becomes more complex, training and certification processes become
longer—yet IT operations must remain available 24x7. Together, these factors make it
nearly impossible to take valuable IT resources away from their jobs for training and
acquiring new skills. But time is of the essence.
Once an organization makes the decision to invest in new, enabling technologies, IT is
under tremendous pressure to deliver business results—and maximum return on
investment—as quickly as possible. And that means their staff must be enabled to
respond. The challenge is how to acquire needed new skills and professional
certifications and still maintain operational excellence with key staff out for extended
periods.
SERVICE DESCRIPTION
infrastructure
EMC® Residency Services for Skills Transformation provide skilled resident experts to
fill in for your own IT staff while they upgrade their skills and acquire new ones with
specialized training from EMC Education Services.
Our residents help you manage the intricacies of your infrastructure and ensure
operational excellence and continuity in your staff’s absence. They then transfer
knowledge and best practices when your team returns from training to ensure a
smooth transition and effective application of newly acquired skills to your IT
infrastructure.
This combination of EMC Residency Services and EMC Proven Professional training and
certification is designed to optimize your IT staff’s skills so they can better support
both your business and technology objectives.
SERVICE OVERVIEW
Your Education Solution Consultant and Residency Practice Manager will work together
with IT management to create a joint solution that will:
•
Assess current IT staff skills levels
•
Determine the training and certifications needed to address skills gaps
•
Create a plan for residency staffing—both during the training period and for posttraining knowledge transfer and transitioning
WHY RESIDENCY
SERVICES FOR
SKILLS
TRANSFORMATION?
SERVICE VALUE
•
gaps while your IT resources realize the full benefit of gaining key professional
certifications through EMC Education Services. You may choose to focus on the
EMC Proven Professional Certification Program or other training, with the option of
EMC Residency Services provide
immediate relief when IT staff is
acquiring the needed training and
Accelerate skills transformation: Fill important staff, skills, and experience
an open, vendor-neutral curriculum and/or EMC technology specialties
•
Ease transition to new technologies: While your staff is being trained, EMC
will place residents whose skills, experience and training are matched to your
certifications to support your evolving
IT infrastructure. Configured to your
specific needs. With expertise in new and established technologies, our residents
needs, our residents can help you fill
are trusted advisers who can fill the staffing gaps as your own key personnel are
skill and experience gaps that occur
upgrading their skills
when your staff is upgrading their
skills.
•
Benefit from knowledge transfer and mentoring: Take advantage of your
residents’ experience and expertise to ensure that your newly trained staff are
best able to apply their knowledge most effectively upon their return from
training
•
Leverage the EduCare continuous learning environment: Access the
Education Services Virtual Labs (ESVL) with an EduCare membership for ongoing,
risk-free technical skills enhancement
EMC GLOBAL SERVICES
EMC Global Services provides the strategic guidance and technology expertise
organizations need to realize the business benefits of cloud computing, Big Data and
Trust—with an unending commitment to delivering an exceptional total customer
experience through service excellence. Our 16,000+ services experts worldwide and
global network of partners fully understand the challenges and opportunities you
face—and have the core competencies to accelerate your IT transformation.
CONTACT US
To learn more about how EMC
products, services, and solutions can
help solve your business and IT
challenges, contact your local
representative or authorized reseller—
or visit us at www.emc.com.
EMC2, EMC, and the EMC logo are registered trademarks of EMC Corporation in the United States
and other countries. All other trademarks used herein are the property of their respective owners.
© Copyright 2012, 2014 EMC Corporation. All rights reserved. Published in the USA. 8/14 Service
Overview H11254.1
EMC believes the information in this document is accurate as of its publication date. The
information is subject to change without notice.