AEROPUERTOS ESPAÑOLES Y NAVEGACIÓN AÉREA (AENA) EMC Ionix solutions automate network availability

AEROPUERTOS ESPAÑOLES Y
NAVEGACIÓN AÉREA (AENA)
EMC Ionix solutions automate network availability
and reliability of Spanish airports
OVERVIEW
Challenges
• Integrate and automate infrastructure
management
• Identify the root cause of the problems
• Understand the impact on services and
business
• Obtain visibility of the incidents that
affect the service
Solutions
• EMC Ionix Service Assurance Manager
• EMC Ionix Business Impact Manager
Aeropuertos Españoles y Navegación Aérea is the Spanish public organization charged with
managing the country’s leading civilian airports, air traffic support facilities, and networks.
AENA has its own legal entity, independent from the State, but it is attached to the Ministry
of Transport and Development which is in charge of defining its operational guidelines.
AENA is the world’s leading airport operator in terms of passenger numbers. It runs 47
airports, handling more than 203 million passengers and 2.4 million operations in 2008.
International operations include its role as a shareholder in 16 Latin American airports
through which approximately 28 million passengers travel each year. Furthermore, LondonLuton and Orlando-Sandford are two airports owned by TBI, a company of which Aena
Desarrollo Internacional is also a shareholder.
AENA is one of the five biggest air traffic service providers in Europe, controlling more
than two million flights per year. AENA Group’s average staff numbers stand at 14,188
employees.
• EMC Ionix IP Availability Manager
• EMC Ionix IP Performance Manager
CHALLENGES: SIMPLIFY AND INTEGRATE IT MANAGEMENT
• EMC Ionix MPLS Manager
AENA was considering installing a Multiservice Network (MSN) to respond to the needs of
Barcelona Airport following its expansion. The handling of a range of network devices from
different manufacturers (3Com, Allot, Cisco, Crossbeam, Nortel, and Hirschman) required
the use of specific tools for each manufacturer to manage the network. AENA needed to
unify the data from the management systems for the network’s electronics, cable system,
and WiFi network under one management tool that could identify end users and physical
locations, as well as identify the problems that could be caused in the different services
supported by the MSN.
Key benefits
• The ability to effectively monitor and
manage the IT environment allowing for
proactive and rapid problem identification
and resolution
• Better and more reliable services to
clients
• Lower costs related to facilitating and
maintaining services due to simplified
and automated management
The main goal was to provide AENA with a commercial, open, and integrated solution that
could meet and exceed the needs of Barcelona Airport’s functional requirements. These
requirements included end-to-end intelligent management that would allow the prioritization of incidents according to business impact, services, and users, and reduce timescales
for restoring the service.
In addition, the IT management tool needed to be flexible enough to integrate with corporate
databases to generate impact reports and statistics for key airport sector business elements
as defined by AENA.
CUSTOMER PROFILE
Most importantly, the management solutions needed to be based on three fundamental
points:
•Abstraction—Classifying elements into categories and capturing each one’s essential
properties
•Analysis—Automatic determination of root-cause problems in real time, and calculating
their impact on business services and processes
•Automation—Implementing the greatest possible amount of automated actions, thus
simplifying management
“The EMC Ionix solution has delivered fully on our expectations by providing
visibility and control in real time for such an extensive network, while easily
and precisely identifying problems in record time.”
ENRIQUE FERNÁNDEZ RASERO, HEAD OF NETWORK PROJECTS
The implementation of the IT service management platform consisted of the following
stages:
•The creation of a web portal or section on the corporate intranet for accessing the management tool’s information, providing different user profiles with different access privileges to
reports and statistics
•The creation of a database or repository for storing service management registers or events
•The creation of the XML-based service/business management platform interface in line
with other airport applications, and integrating it according to the corporate guidelines
for systems integration middleware defined by AENA
The platform also needed to include the option of providing action procedure management
modules for service incidents, and a connection with the corporate incident management
system (trouble ticketing system). In addition, modules were required for establishing service billing and implementing SMS and e-mail gateways, as well as a tool integrated into the
cable management system and other systems.
THE EMC IONIX SOLUTION
The chosen management solution was EMC® Ionix™ IT Operations Intelligence (patented
by EMC Smarts™ Codebook Correlation Technology), which has now been in use at Barcelona
Airport since June 2009, delivering on the need for a service/business management platform
for the MSN. This solution brings together the management of very different devices on one
console and also provides a network overview from a business level.
Bearing in mind that the project is related to the cable system and to deploying a network
in a new passenger terminal, implementation work lasted for 40 months. The preliminary
phase consisted of implementing EMC Ionix on the existing network and dealing with the
new network as a natural extension of the other.
Currently, EMC Ionix solutions manage the Barcelona El Prat Airport’s MSN, with more than
20,000 active Ethernet services, making it AENA network’s first IP-only airport with video
surveillance, facility monitoring, VoIP, and both cable and WiFi data. Both Malaga and Alicante airports, which also belong to the AENA network, are evaluating similar solutions.
The selected EMC Ionix IT Operations Intelligence solutions are:
•EMC Ionix IP Availability Manager, which provides proactive realtime monitoring of the
analysis of root causes and impact; additionally, EMC Ionix MPLS Manager was selected to
monitor AENA’s MPLS network (Layer 2 VPNs).
•EMC Ionix Service Assurance Manager integrates and correlates network events and topologies from different sources to provide end-to-end management of the AENA infrastructure.
•EMC Ionix Business Impact Manager automatically and immediately identifies the airport
services that have suffered an impact, enabling AENA to proactively notify the key individuals in charge when incidents arise.
SAVINGS, IMPROVED SERVICE, AND INCREASED
EFFICIENCY
The EMC Ionix solution for IT Operations Intelligence has allowed AENA to offer better and
more reliable services to its clients, turning thousands of confusing network events into an
easily identified group of specific root-cause problems that have an impact on the business
services.
The EMC Ionix solutions solve complex IT problems through the use of proprietary and
innovative technology. The smooth functioning of the network operations center is key for
companies like AENA, to ensure the availability and reliability of mission-critical IT services.
The ability to effectively monitor and manage the IT environment by identifying and solving
problems in a proactive way makes a significant impact on the quality of the service perceived by clients, as well as on costs related to facilitating and maintaining these services.
“Bringing the functions of several tools together in one management platform has provided
us with greater efficiency, as well as optimized the maintenance costs, since we pay for one
platform instead of several,” says Enrique Fernández Rasero, Head of Network Projects.
“The EMC Ionix solution has delivered fully on our expectations by providing visibility and
control in real time for such an extensive network, while easily and precisely identifying
problems in record time.”
TAKE THE NEXT STEP
To learn how EMC products, services,
and solutions can help solve your
business and IT challenges, contact
your local representative or authorized
reseller—or visit us at www.EMC.com
or spain.EMC.com.
EMC2, EMC, Codebook Correlation Technology, Ionix, Smarts, and where information lives are registered trademarks or trademarks
of EMC Corporation in the United States and other countries. All other trademarks used herein are the property of their respective
owners. © Copyright 2010 EMC Corporation. All rights reserved. Published in the USA. 08/10 Customer Profile H7308.1
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