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EXTEND YOUR FEDERATION ENTERPRISE HYBRID CLOUD SOLUTION Accelerate the transition to ITaaS The Federation Enterprise Hybrid Cloud solution establishes a sound foundation for delivering IT as a service and addresses many of the business challenges facing IT organizations today: eliminating shadow IT; increasing agility and responsiveness to the business; and redefining how IT is managed, delivered, and consumed. How do you extend that foundation to get even greater business value from the solution? In this paper EMC® discusses the six key areas in which enterprises can further extend the value of their Federation Enterprise Hybrid Cloud solution—and how IT can leverage it as they take the next steps toward a more comprehensive IT as a service (ITaaS) model. EMC PERSPECTIVE TABLE OF CONTENTS A SIMPLE, AUTOMATED, ON-DEMAND HYBRID CLOUD ............................................................. 3 WHAT’S NEXT? ................................................ 3 ADD NEW SERVICES TO YOUR PORTFOLIO ...... 4 POPULATE YOUR HYBRID CLOUD .................... 4 EXTEND RESILIENCY ....................................... 5 INTEGRATE THIRD-PARTY HARDWARE AND SOFTWARE ...................................................... 5 SCALE OUT TO ADDITIONAL PUBLIC CLOUD SERVICES ........................................................ 6 BUILD SERVICE CENTERS TO OPERATIONALIZE ITAAS .............................................................. 6 CONCLUSION ................................................... 6 ABOUT EMC GLOBAL SERVICES........................ 7 2 A SIMPLE, AUTOMATED, ON-DEMAND HYBRID CLOUD According to IDC, “More than 65% of enterprise IT organizations will commit to hybrid cloud technologies before 2016, vastly driving the rate and pace of change in IT organizations.”1 To address the business drivers behind this move to hybrid cloud, EMC created the Federation Enterprise Hybrid Cloud solution. It provides the foundation for delivering IT as a service and enables the automated delivery of infrastructure, applications, databases, and platforms, while providing “out of the box” interoperability between private and public cloud environments. Figure 1. The Federation Enterprise Hybrid Cloud Solution Tens of thousands of hours were spent engineering and testing the Federation Enterprise Hybrid Cloud solution to ensure that it enables enterprise IT to deliver the right services to the business whether they are sourced from a private cloud or public cloud environment. EMC has helped customers implement this engineered solution in as little as 28 days. WHAT’S NEXT? This powerful solution was designed to enable IT organizations to make significant headway in their transformation to IT as a service (ITaaS)—a business-focused, services-based provisioning and consumption model. The Federation Enterprise Hybrid Cloud provides “out of the box” infrastructure as a service (IaaS)—automatically provisioning a virtual machine, with storage, networking, and operating system. What can you do next to extend your hybrid cloud investment? Add more services, populate it with your existing applications, enhance the resiliency of the solution, integrate additional hardware and software, provide scale-out integration with public clouds, and move your operating model forward by building out service centers that can help you improve both your ITaaS processes and organizational structure. 1 IDC FutureScape: Worldwide Cloud 2015 Predictions Webinar, December 2014, Page 5 3 Figure 2. Extend the value of your Federation Enterprise Hybrid Cloud Solution ADD NEW SERVICES TO YOUR PORTFOLIO One of the most important areas to consider as you extend your portfolio involves creating new IT services for the business. As you consider extending your portfolio, you may be looking at adding application, platform, or infrastructure services that require combining various hardware and software components. Because the foundation is already there with the service catalog, the automated provisioning, chargeback, and other systems that are built into the Federation Enterprise Hybrid Cloud solution, it’s easy to add IT services by simply creating new blueprints. Blueprint-based delivery of services enables you to standardize and simplify services offered in a hybrid cloud environment. These blueprints, which comprise the automation and orchestration elements needed to deliver an IT service, help you manage the service through its entire active lifecycle—from initial creation of the service to configuration defaults for activation to delivery of the service. They are published in the service catalog and made available via a self-service portal. You can create additional infrastructure as a service (IaaS) blueprints for services such as business continuity or disaster recovery—or platform as a service (PaaS) blueprints for services like agile application development environments—or application as a service (AaaS) blueprints to enable the addition of desktop, database, or application services. The value gained from adding new service blueprints can be enormous. You can reduce the number of technology silos by building out comprehensive businessfocused services and avoiding the traditional piecing together of individual technology components to create a service, which is costly, time-consuming, and results in poor service delivery to the business. POPULATE YOUR HYBRID CLOUD Now that the Federation Enterprise Hybrid Cloud solution architecture is operational, one of the next things you may ask is how quickly can you migrate existing applications and supporting virtual machines to the environment, since you’ll want your application owners to realize the benefits of the solution as quickly as possible. 4 This is the time to migrate applications from legacy environments to your hybrid cloud solution and build AaaS blueprints. For those applications that are already virtualized, this means migrating virtual machines into the Federation Enterprise Hybrid Cloud solution. For other, non-virtualized applications, that means leveraging existing, or developing new service blueprints to take advantage of the solution and modifying those applications as needed to assure maximum performance in the hybrid cloud environment. Whether you’re taking the opportunity to upgrade enterprise applications like Microsoft or Oracle as you migrate—or simply moving existing proprietary applications—application owners can realize the benefits of modernization from bringing them into the Federation Enterprise Hybrid Cloud environment. EXTEND RESILIENCY In a recent IDG study2, 24 percent of respondents were using hybrid cloud for disaster recovery, which includes extending the data center for backup, hosting seasonal workloads or accessing additional geographical locations. A continuous availability solution that combines production, high availability, disaster recovery, and continuity of operations in a single solution can immediately add value to the hybrid cloud environment. You can leverage the Federation Enterprise Hybrid Cloud solution in an active/active disaster recovery configuration. Providing a continuously available solution environment is made simple with the creation of blueprints for services such as disaster recovery and business continuity. Using continuous availability constructs to enhance the resiliency of your Federation Enterprise Hybrid Cloud, you can simplify your approach and reduce operating expenses by consolidating platforms and virtually eliminating downtime and idle DRonly assets. INTEGRATE THIRD-PARTY HARDWARE AND SOFTWARE Once you’ve implemented the solution, you may be ready to address the integration of your Federation Enterprise Hybrid Cloud into existing hardware and software components. If you have already developed internal standards based on specific ticketing systems, service management software, or even financial management systems, they can easily be integrated. And you can integrate the solution with your directory services and networking services like LDAP and DNS. In extending the Federation Enterprise Hybrid Cloud solution, you can also bring additional hardware and software into the environment, such as virtual firewalls, virtual load balancers, or virus detection or many other technologies—in addition to service management and operations capabilities and their associated blueprints. By integrating these additional technologies, the Federation Enterprise Hybrid Cloud solution can provide more value to the organization as a whole. 2 Data is from an IDG study referenced in the CIO Market Pulse White Paper: “Cloud Adoption: Hybrid is the Future” 5 SCALE OUT TO ADDITIONAL PUBLIC CLOUD SERVICES More than half of the respondents to IDC's recent survey reported that shadow IT is a problem in their organizations.3 So adding support for public cloud services to the service catalog has become critical. Scale-out integration to public clouds not only helps eliminate shadow IT, but it also allows you to make more services available to business users at the best possible cost by leveraging a combination of internal capabilities and those of external service providers. Leverage the Federation Enterprise Hybrid Cloud solution to seamlessly integrate with additional public clouds, such as VMware® vCloud Air or AWS. And add disaster recovery and high-availability components via a public cloud or a second data center, for example, to bolster resiliency and reduce downtime disruption and cost. BUILD SERVICE CENTERS TO OPERATIONALIZE ITAAS To achieve all the changes that help you fulfill the full promise of the new ITaaS model, you’ll want to consider redefining roles, or creating new ones, while adapting processes to align with those new ITaaS roles. Operating model realignment (people and processes), along with enhanced governance frameworks can round out your transformation to ITaaS. The optimal operating model foundation for ITaaS is centered on IT service centers. In this model, each service center has a portfolio of service offerings. IT service portfolio managers work with business users to understand their needs and then define and build new services. CONCLUSION The Federation Enterprise Hybrid Cloud solution was created to help organizations address the reality that traditional IT service delivery models can no longer service the needs of the business. Today’s enterprise demands more agile service delivery—and that means delivering IT as a service. By building upon the foundation provided in the Federation Enterprise Hybrid Cloud solution, you can accelerate the transformation to a more fully realized ITaaS model, deliver services more quickly, and ensure that the business is able to consume services more easily. By expanding on the core solution, you can: • Increase the business value of the solution by making additional IaaS, PaaS, AaaS, and SaaS offerings available • Eliminate shadow IT as it extends the reach of the solution by integrating additional public cloud service providers • Extend the operational capabilities of the solution by integrating it with existing enterprise software 3 • Reduce operational costs while increasing responsiveness to the business • Better align IT resources to meet the needs of the business IDC Worldwide Cloud 2015 Predictions, F. Gens, et.al. December 2014, Page 6 6 With over 15,000 cloud or IT transformation engagements successfully delivered, EMC is at the forefront in working with customers to realize their IT transformation goals. This is why EMC was named a “Major Player” in IDC’s recent MarketScape for Cloud Professional Services report.4 Our consultants leverage a proven ITaaS methodology and framework, as well as best practices gained over thousands of engagements around the world. We employ a holistic approach as we work with customers to help them manage the people, process, and technology transformation that occurs as IT moves to an ITaaS model that meets the needs of today’s fast-moving business. ABOUT EMC GLOBAL SERVICES EMC Global Services accelerates the software-defined enterprise through world-class technical expertise and service capabilities that deliver well-run hybrid clouds, big data solutions, empower ITaaS providers, and enable new digital-era applications. Our 16,000+ services experts worldwide, plus a global network of partners, have the skills, knowledge, and experience organizations need to get the maximum value from their EMC technology investments—with an unending commitment to an exceptional total customer experience through service excellence. 4 IDC MarketScape: Worldwide Cloud Professional Services 2014 Vendor Analysis, August 2014 CONTACT US To learn more about how EMC products, services, and solutions can help solve your business and IT challenges, contact your local representative or authorized reseller, visit www.emc.com, or explore and compare products in the EMC Store. EMC2, EMC, and the EMC logo, are registered trademarks or trademarks of EMC Corporation in the United States and other countries. VMware is a registered trademark or trademark of VMware, Inc., in the United States and other jurisdictions. © Copyright 2015 EMC Corporation. All rights reserved. Published in the USA. 03/15 EMC Perspective H13760 EMC believes the information in this document is accurate as of its publication date. The information is subject to change without notice. 7