Comments
Description
Transcript
SPread Sheet IN THIS ISSUE
Standardized Patient Program Newsletter educating, informing, entertaining, inspiring SPread Sheet IN THIS ISSUE IT’S OPEN! FEATURES SESSIONS PENDING 3 0UR SYMPATHIES 3 SPOTLIGHT ON . . . Cathy MacDonald 5 SPIN AND AROUND 5 SYMPTOMS . . . Cheyne-Stokes HUMERUS PROSE 6 6 ARTICLES UPDATE ON DEPARTMENT OF MEDICAL EDUCATION 4 PATIENT SAFETY MEDICATION CARD LAUNCHED 7 SOLVING (A FEW MORE OF) PROBLEMS 10 LIFE’S LITTLE Contributors to this issue include: Dr. Andrew MacDiarmid George Kolomayo Volume 2, Issue 1, June 2008 The University of Manitoba Faculty of Medicine and Winnipeg Regional Health Authority opened the new multidisciplinary Clinical Learning and Simulation Facility, developed in partnership with the Winnipeg Regional Health Authority and Manitoba departments of Health and Science, Technology, Energy & Mines on April 11. The Faculty of Medicine, in collaboration with WRHA, will operate the new $4.6-million, 11,000 square foot state-of-the-art facility, one of Canada’s most comprehensive clinical learning and simulation centres. “The Clinical Learning and Simulation Facility will transform how Manitoba’s health professions are prepared to deal with real patients and medical emergencies. Realistic simulation training on robotic mannequins will strengthen communication and clinical skills of students and ensure more confident, experienced practitioners,” said Dr. J. Dean Sandham, Dean of Medicine, University of Manitoba. Dr. Brian Postl, President and CEO of the Winnipeg Health Region said the new centre is a huge step forward in terms of both education and patient safety. “This will allow students to practice the skills they need to develop before actually using them on patients. It is the way of the future.” Funding for the Clinical Learning and Simulation Facility (CLSF) includes $1 million each from the WRHA, Province of Manitoba and Faculty of Medicine; and $1.6 million from donors, students and alumni. “The provincial government’s $1 million contribution for this innovative facility was provided through the Manitoba Research and Innovation Fund,” said Jim Rondeau, minister of Science, Technology, Energy and Mines. “Over the years the fund has provided more than $50 million for research and development and research infrastructure, in areas such as health, manufacturing, aerospace, new media and alternative energy.” (continued on page 2) TRANSPOSITIONS This feature is to let readers know about forthcoming format changes to the SPread Sheet. The feature formerly known as SIMULATING PHYSICALLY from now on will be simply entitled: SYMPTOMS, to reflect a wider range of simulations, since findings in an exam or teaching session can be physical and / or emotional. It can be found on page 5 of this issue. Questions or comments? Call 480-1307, extension 1. SPread Sheet Volume 2, Issue 1, June 2008 Contact the SPread Sheet: T151—770 Bannatyne Ave. Winnipeg, MB, Canada R3E 0W3 Phone: (204) 480-1307 Fax: (204) 977-5682 E-mail: [email protected] Home Page: http://www.umanitoba.ca/ faculties/medicine/ education/ed_dev/ spp.html NEWSLETTER EDITOR Tim Webster SP PROGRAM STAFF Lezlie Brooks, SP Coordinator Holly Harris, SP Coordinator Tim Webster, SP Coordinator Cathy McDonald, Office Assistant Copyright © 2008 University of Manitoba Permission to reproduce and/or distribute any of the material contained herein must be obtained from the Standardized Patient Program. ISSN 1715-5452 Page 2 IT’S OPEN! (continued from page 2) The CLSF promotes simulation education and training using lifelike robotic mannequins for students and postgraduate students in Medicine, School of Medical Rehabilitation, Pharmacy and Nursing; clinicians, physicians and faculty members; and WRHA health teams and emergency medical service personnel. Four rooms are equipped with robotic headboards and elevated observation rooms which allow instructors to emulate various medical scenarios or traumas –such as power failure or code blue. “The Clinical Learning and Simulation Facility exemplifies how the University of Manitoba and its partners and supporters work together. The facility The CLSF in action. is at the forefront of medical simulation technology Photo by Tamara Bodi. and will ultimately provide the exposure to students of real-life medical scenarios to ensure the highest quality of patient care for all Manitobans,” said Dr. Emőke Szathmáry, president and vice-chancellor of the University of Manitoba. Each of the 17 multipurpose, universal access examination rooms can accommodate a WRHA standard-sized hospital bed or stretcher and is equipped with a diagnostic headwall of blood pressure cuffs, otoscope, thermometer, medical gas columns, heart-rate monitors and intravenous carts. Students will practice medical diagnosis and treatment on five new life-like robotic mannequins--two adults, a birthing mother, an infant and a child. Each is anatomically correct and can breathe, and has a pulse and reflexes. To teach procedures such as endoscopes, high-tech haptic simulation technology integrates touch with visual and audio responses to mimic the look and feel of actual medical procedures and surgery. “It’s exciting to see new technology put to use in such a great learning environment” said Health Minister Theresa Oswald, “This is going to improve the learning experience and make sure these students are ready to give the best patient care possible when they graduate.” (continued on page 3) SUBMISSIONS, PLEASE The SPread Sheet is your newsletter; if you have any articles, photos, opinions, thoughts, trivia, anecdotes, pictures, or jokes to contribute for the next issue, please do so by August 31, 2008. Contact information is provided in the sidebar on page 2. We reserve the right to edit any and all submissions for length and content in collaboration with the contributor. Submissions that are not included in one issue may be included in subsequent issues. Questions or comments? Call 480-1307, extension 1. Page 3 SPread Sheet Volume 2, Issue 1, June 2008 IT’S OPEN! (continued from page 2) The Clinical Learning and Simulation Facility offers high-tech evaluation and assessment techniques with two way mirrors in each of the multipurpose exam rooms. Central to the simulation teaching style is debriefing after the event. All examination rooms are equipped with hi-fi video cameras, microphones, real-time playback capability and storage of digital images to track progress individually as a student or as a health team, and allow for detailed review later as a teaching and improvement tool. The Clinical Learning & Simulation Facility will be supported by the new Mindermar Professorship in Human Simulation, created through a $1-million gift from the Rady Family Foundation, Mindel Olenick and Marjorie and Morley Blankstein. The Mindermar Professorship in Human Simulation will provide leadership in the area of medical education through human simulation. A Faculty of Medicineappointed professor will be involved in the development, evaluation and research of educational programs utilizing human simulators and standardized patients. “Teaching using simulation is the most important advance in medical education in the last century,” said Dr. Sandham, Dean of Medicine. “With any advance in the methods of teaching, the first task is to teach the teachers. The Mindermar Professorship in Human Simulation will enable the Faculty of Medicine to do that.” Above: Ribbon cutting ceremony (or surgical tubing cutting ceremony, if you will) at CLSF opening event. From left: University of Manitoba President and ViceChancellor Dr. Emőke Szathmáry; the Honourable Jim Rondeau, Manitoba Minister of Science, Technology, Energy and Mines; Kam Birdi, senior stick of the Manitoba Medical Students Association; the Honourable Theresa Oswald, Manitoba Minister of Health; President and CEO of the Winnipeg Health Region Dr. Brian Postl; and University of Manitoba Dean of Medicine Dr. J. Dean Sandham. Photo by Tamara Bodi. Source: U of M e-memo April 16, 2008 http://myuminfo.umanitoba.ca/index.asp?sec=2&too=100&eve=8&dat=4/11/2008&npa=15657 SESSIONS PENDING Because of the new CLSF, we have received a few requests from external organizations for SPs during June, July and August. These have been singular projects with very short notice, so we appreciate the flexibility of SPs as we recruit for these projects. There are no upcoming examination or teaching sessions scheduled for the rest of June or for July and August, but Coordinators will be filling roles for the fall sessions during these months. A prompt response to phone and e-mail messages from the SPP Office is the best way to confirm your continuing involvement. More details will follow in the September issue of the SPread Sheet. OUR SYMPATHIES We extend sincerest condolences to the family of SP Ron Clay on his sudden passing May 26, 2008. The obituary is available for viewing at: http://www.passagesmb.com/obituary_details.cfm?ObitID=136214 Questions or comments? Call 480-1307, extension 1. SPread Sheet Volume 2, Issue 1, June 2008 Page 4 IT’S AN OPEN HOUSE You are cordially invited to the: Clinical Learning and Simulation Facility (CLSF) Open House for Standardized Patients Thursday, October 16, 2008 University of Manitoba, Brodie Centre 727 McDermot Avenue, Basement Level (000) There are two times available to drop in: 2—4PM or 6:30—8:30PM. R.S.V.P. by calling 480-1307 or e-mailing: [email protected] Hope to see you there! UPDATE ON DEPARTMENT OF MEDICAL EDUCATION By Dr. Andrew MacDiarmid, Acting Head, Department of Medical Education When I took on the Acting Headship some of my Internal Medicine colleagues said, “Congratulations! I didn’t know there was a department of medical education!” It heightened my desire to raise the profile of the department at every opportunity. These opportunities are not lacking. In April, the Clinical Learning and Simulation Facility had its grand opening and came under the department’s umbrella. Many of you have toured the facility and already have ideas for using it to improve medical education and patient safety. The day included professional development sessions with simulation as the subject. Earlier this year, we helped organize similar sessions on International Medical Graduates and Professionalism. These sessions, the New Faculty series, our regular journal club and many other events have been led by Joanne Hamilton, our Faculty Developer. Of course faculty and staff in UGME, PGME, CME, Med Rehab, and many in the clinical and basic sciences departments have known about us for years. They may have used the Standardized Patient program to teach or examine students or residents. They will know Lezlie Brooks, Holly Harris and Tim Webster, our SP coordinators. Recently they were joined by Cathy MacDonald, the SP program office assistant (see page 5 for her profile—Editor). Other friends in the faculty may have used the TIPS program for training their faculty and residents in teaching skills, or consulted with Ingrid Toews who handles our communication skills program or our office manager Kathy Harlos. Many positions in the CLSF and the department are yet to be filled. We look forward to welcoming new members to the team and continue effectively serving our faculty’s educational mission. For more information, please visit our webpage at: http://umanitoba.ca/faculties/medicine/education/ed_dev/index.html or e-mail: [email protected]. Source: MedLines, Faculty of Medicine e-news, May 29, 2008 Questions or comments? Call 480-1307, extension 1. Page 5 SPread Sheet Volume 2, Issue 1, June 2008 SPOTLIGHT ON ... Cathy MacDonald has been the Office Assistant for the Standardized Patient Program since January 28, 2008. She comes to us with several years of experience from the Faculty of Dentistry. “During my first week I was surprised when an SP came in to our office. She and I immediately recognized each other, from my last position. That was a nice welcome to the program and I’ve enjoyed meeting the other SPs whenever I have the opportunity to do so.” On another occasion, she recognized the name of an SP, again from her last position. She remembered him as “one of my most pleasant clients/patients,” and when she left him a phone message regarding some paperwork he recognized her voice! Her first real encounter with standardized patients was observing an Occupational Therapy training session with SPC Tim Webster. “I was really impressed with the high quality of the training, and it helped me comprehend what the SP Program was all about.” Cathy provides clerical and administrative support for the three SPCs, like mailings and payroll, but she now also serves as a receptionist for the new CLSF, where she manages bookings and scheduling. Born and raised in Winnipeg, Cathy and her husband Garry share a blended family. Cathy has two sons, Garry has a daughter and son (daughter-in-law) and three grandchildren. Her favourite holiday is Christmas, so she’ll really be in her element for our Annual gather in December. When she’s on her own time and relaxing, she’ll probably be found next to the campfire, enjoying the quiet times at her trailer park. Cathy wanted to be sure to mention “how much I am enjoying my job, everyone in our department, and all the SPs.” Welcome to the team, Cathy! SPIN AND AROUND • “Welcome!” to new SPs Sarah Brereton, Brian Davisson, Daniel Dell’agnese, Taylor Doerr, John MacDonald, and Colleen Medd • “Welcome back!” to: 1) SP Leah Frost, who came back from Thailand at the end of April 2) SP Sarah Kessleman, who returns to our program after studying at McGill 3) SP Marilyn Rudge, who returns after 9-month trip to Norway • “Safe travel!” to SPCs Lezlie Brooks and Holly Harris, who are traveling to San Antonio, Texas for the 7th Annual Conference of the Association of Standardized Patient Educators (ASPE), June 29-July 2. • We are still compiling a catalogue of photos of all the SPs and Recruits in the program. Not all of the Coordinators know what each and every SP and Applicant looks like, and a catalogue will help us to fill roles more easily. Please forward an 8” x 10” picture of yourself – preferably in black or white – to the SP office at your earliest convenience if you haven’t already done so. You can send your pictures electronically to: [email protected] or mail them by regular post to: Attn: Tim Webster, SPC SP Program Wall of Fame T151B-770 Bannatyne Avenue Winnipeg, MB R3E 0W3 Questions or comments? Call 480-1307, extension 1. SPread Sheet Volume 2, Issue 1, June 2008 Page 6 SYMPTOMS . . . Cheyne-Stokes This feature is the continuation of a series on how to accurately simulate various degrees of coma and unresponsiveness. The next installment will focus on simulating blindness. *** Cheyne-Stokes respirations refers to the abnormal breathing pattern of an unconscious or unresponsive patient lying on a bed or examining table. The condition was named after John Cheyne and William Stokes, the physicians who first described it in the 19th century. 1 The abnormality is a periodic and continuous change in the depth AND frequency of breathing. After breathing easily and naturally on the examining table, the SP learning to simulate this breathing pattern should gradually begin to breathe more and more deeply, until breathing quite heavily. Then the SP should begin to breathe more and more shallowly until there are barely discernable breathing movements, until finally there is no breathing whatsoever for 5—10 seconds. The pattern begins again with the barely discernable movements and the breathing slowly increases until quite heavy again—and so the cycle continues. SPs who breathe heavily for long periods of time tend to get dizzy. In this pattern, however, the constant alternation between over– and under-breathing prevents dizziness, and allows the SP to tolerate the 5—10 seconds of no breathing quite well. In some cases, the cycle will continue almost automatically once the SP has become used to it. This allows the SP to concentrate on other signs appropriate for an unresponsive or unconscious patient. Reference: 1. Wikkipedia (http://en.wikipedia.org/wiki/Cheyne-Stokes_respiration) 1(a) J. Cheyne: A case of apoplexy in which the fleshy part of the heart was converted into fat. Dublin Hospital Reports, 1818, 2: 216-223. Reprinted in F. A. Willius & T. E. Keys: Cardiac Classics, 1941, pp. 317-320 1 (b) William Stokes: Fatty degeneration of the heart. In his: The Diseases of the Heart and Aorta. Dublin, 1854, pp. 320-327. Adapted from Training Standardized Patients to Have Physical Findings, by Howard S. Barrows, M.D., Southern Illinois University, School of Medicine, Springfield Illinois, 1999, pp. 7 & 8 HUMERUS PROSE Comedian George Carlin died on Sunday, June 22, 2008 at age 71. Most of his routines are not re-printable for our family-friendly format, but in honour of his passing, here are a couple of his comments about the medical profession: “Isn't it a bit unnerving that doctors call what they do "practice"?” “Somewhere is the world’s worst doctor – and someone has an appointment with him tomorrow!” Questions or comments? Call 480-1307, extension 1. SPread Sheet Volume 2, Issue 1, June 2008 Page 7 HOLD THE DATE The University of Manitoba Faculty of Medicine will be holding a gala celebration to mark its 125th Anniversary Saturday, November 1, 2008 at the Delta Hotel. Help us celebrate! PATIENT SAFETY MEDICATION CARD LAUNCHED by George Kolomayo In late May, a local video / communications company used some of our SPs for a promotional video that was shot in the new CLSF. The following is a press release that accompanied the media launch on June 2, 2008—Editor. *** New tool supports greater involvement by Manitobans in their own healthcare – greater awareness leads to enhanced patient safety Manitobans have a powerful new tool that can help them manage their own health care by knowing which medications they take and helping them share that information with their health care providers. The Manitoba Institute for Patient Safety today launched the free It’s Safe to Ask Medication Card as the latest way to support Manitobans and their health care providers in the provision of safe patient care throughout the province. Studies have shown that approximately 50% of Canadian patients have at least one medication error upon admission to hospital and about 40% of these errors have the potential to cause moderate to severe harm. Few Manitobans keep an accurate list of their prescribed and over-the-counter medications, making it more difficult for healthcare providers to get a complete picture of the medications that their patients are taking. “Patients can play an important and valued role in their own safety by knowing as much as possible about their medications and sharing that information with pharmacists, doctors and nurses,” said Laurie Thompson, Executive Director of the Manitoba Institute for Patient Safety. “The Institute is urging all Manitobans who take medicines to fill out the card and (continued on page 8) Questions or comments? Call 480-1307, extension 1. SPread Sheet Volume 2, Issue 1, June 2008 Page 8 PATIENT SAFETY MEDICATION CARD LAUNCHED (continued from page 7) carry it in their wallets, purses or pockets to all healthcare appointments and when they go to the hospital.” Filling in the card provides vital details about the individual’s medications. Among other information, the card has places for Manitobans to write down the names, strengths, quantities, and frequencies that they take their medications, along with the reason they take it and who prescribed it. Having a personal, up-to-date Medication Card, listing over-the-counter and prescription medications will: • reduce the possibility of medication errors and contribute to improved patient safety, • record information to increase patients’ understanding of their medications and their health condition, • enable providers to know patients’ current medications and ensure that these medications are started or stopped correctly, • provide critical information for emergency responders in times of emergency, • improve communication between healthcare providers and patients about medications, • and allow for increased patient involvement in their health care. “We have been anxiously awaiting the release of the It's Safe To Ask Medication Card as it will be a valuable tool when collecting an accurate home medication list," said Kristi Chorney, Brandon Regional Health Authority Quality/Risk Coordinator. “We believe it will further help build upon the successes we have had in medication reconciliation efforts over the past 18 months. Since implementing Safer Healthcare Now processes, our rate of potential harm to patients (known as unintentional changes to a patient’s medications) has been cut in half.” Two hundred thousand medication cards will be printed initially and distributed across the province. They will be available to: • community pharmacies, • 48 healthcare teams in Manitoba involved in medication reconciliation, a best practice model of preventing medication errors (Safer Healthcare Now!), • physicians’ offices, • community health agencies, and • senior resource councils. Manitobans can also print a medication card or save it to their computer by visiting www.safetoask.ca. The www.safetoask.ca site will feature: • a Safe Use of Medications sheet for the public, • two short informational videos, one to help Manitobans better understand why it is important to list and carry their medications and the other to help guide them in filling out the card, • implementation tips for providers and organizations, along with a video on medication reconciliation for healthcare providers, • a supporting article, and • links to supporting materials in other jurisdictions. (continued on page 9) Questions or comments? Call 480-1307, extension 1. SPread Sheet Volume 2, Issue 1, June 2008 Page 9 PATIENT SAFETY MEDICATION CARD LAUNCHED (continued from page 8) The Government of Manitoba is the lead sponsor of the initiative, providing $50,000 in funding towards printing, distribution and promotion of the It’s Safe To Ask Medication Card. The Canadian Patient Safety Institute and Industrial Alliance Insurance and Financial Services Inc. are also sponsors. “We’re very excited and proud to sponsor the It’s Safe to Ask Medication Card,” said the Honourable Kerri Irvin-Ross, Minister of Healthy Living. “We all need to feel confident taking an active role in our own treatment. Better understanding of our own situation can help ensure a speedy recovery, and reduce fears or apprehension at the same time.” The Manitoba College of Family Physicians, College of Licensed Practical Nurses of Manitoba, College of Registered Nurses of Manitoba, College of Registered Psychiatric Nurses of Manitoba and the Manitoba Pharmaceutical Association will send sample medication cards to their members, and encourage them to promote the use of the medication card. The Manitoba Society of Pharmacists has printed 10,000 copies and will distribute them upon request to pharmacies across Manitoba. The Medication Card is also designed to fit into the Emergency Response Information Kit (ERIK) that is widely used in homes across Manitoba to alert emergency responders to important information in times of emergency. The kit, developed by a team headed by the Boni-Vital Council for Seniors, is commonly found on the front of Manitobans’ refrigerators. The Paramedic Association of Manitoba supports this new initiative, as it will continue to provide essential information to paramedics during times of emergency. “We know from the experiences of Manitobans using our ERIK kits that having important medical information available to emer- gency responders and healthcare professionals has saved lives,” said Karen Irvine, Resource Coordinator for the Boni-Vital Council for Seniors. “That's why we have been so pleased to have the opportunity to partner with the Manitoba Institute for Patient Safety to ensure that the new It's Safe To Ask Medication Card works with our ERIK kits!” “Very often patients and family members feel anxious or overwhelmed in times of emergencies so it may be difficult for them to recall important medical details,” said Eric Glass, Chair of the Paramedic Association of Manitoba. “The new It's Safe To Ask Medication Card not only serves as an excellent tool for patients to record and carry information about their prescribed and over-the-counter medications to medical appointments, it can also help speak for them in times of emergencies in their home when they tuck the Med Card into the ERIK kit on the fridge.” “Health care providers won’t be able to make the best decisions about a patient’s healthcare, without knowing important information about what medicines they are taking” said the Executive Director of the Manitoba Institute for Patient Safety. “We are asking every Manitoban who takes medications to list them and keep the list up-todate. Know your medications and show your card every time you see a doctor, nurse, pharmacist or are in a situation where your health is being discussed. Know and Show it could help save your life!” All partners in this initiative want to encourage dialogue about these important areas of patient safety. People need to know that “It’s Safe to Ask” about their medications. Source: Media Release, June 2, 2008 http://safetoask.ca/wp-content/ uploads/2008/05/final-medcard-newsrelease-02jun08.pdf Questions or comments? Call 480-1307, extension 1. SPread Sheet Volume 2, Issue 1, June 2008 SOLVING (A FEW MORE OF) LIFE’S LITTLE Page 10 PROBLEMS Just to show that you don’t ALWAYS get a silly answer when you ask a silly question . . . Whose idea was it to put an "S" in the word "lisp"? Because . . . okay, got me there, but the word “lisp” is onomatopoeic; it’s sounds like what it names, like the word “splash.” It comes from the Old English, “awlyspian.” 1 If people evolved from apes, why are there still apes? Because . . . and I know full well I say this at the risk of offending SOMEONE . . . maybe we didn’t. But if we did, the simultaneous existence of humans and apes finds a possible explanation in the theory of allopatric speciation, an evolutionary process in which one species divides into two because members of the original population become separated. Both groups diverge from each other, in separate environments, going their own evolutionary ways, accumulating different gene mutations, being subjected to different selective pressures, experiencing different historical events, finally becoming incapable of interbreeding should they ever meet again. 2 How do all those dead bugs get into those closed light fixtures? Because . . . Many insects are attracted to the light and warmth of the fixtures. While they’re trying to get closer to the light they sometimes find tiny little holes around the light fixtures that they can squeeze into. Insects aren’t the most intelligent creatures and they don’t remember how to get out, so they eventually starve to death or burn themselves on the light bulbs. Even a “sealed light fixture” has tiny holes. Sometimes insects will lay their eggs near one of these tiny holes and the larvae will hatch and crawl towards the light for warmth. When they finally grow to full size they can’t get out and quickly starve to death. It’s also possible that the eggs were laid inside the light at the factory before it was assembled, so even an air-tight fixture can have dead bugs inside of it.3 How come you never hear father-in-law jokes? They exist (see sidebar), so the question should properly be: “How come you don’t hear father-in-law jokes as often as mother-inlaw jokes?” People are more likely to retain, recall, and retell jokes A young man had just prothat centre on a common experience. Does that mean that the posed to a young woman common stereotype of mothers-in-law is accurate? No, but statisti- and was being interviewed cally, women tend to be more relational than men – generally. That by his prospective father-inlaw. means that when a child gets married, the mother of that child is more likely to keep in regular contact with the new family unit than “Do you think you are the father. The more often that contact occurs, the greater the earning enough to support a family?” the older man common experience and the jokes go from there. asked the suitor. Is there ever a day that mattresses are not on sale? No. “Yes, sir", he replied, “I'm sure I am.” If at first you don't succeed, shouldn’t you try doing it like your wife told you to do it in the first place? Modern, empowered women “Think carefully now,” said know that there are really only three ways to get something done: her father warningly. “There are twelve of us!” 1. Do it yourself 2. Hire someone. Source: http:// 3. Forbid your kids to do it. 4 www.targetitmarketing.c om/jokes/pg6.htm References: 1. Douglas Harper, Online Etymology Dictionary http://www.etymonline.com 3. Ask a Guru http://www.thealmightyguru.com/AskAGuru/2003-12.html 2. PBS Evolution Library: Allopatric Speciation http://www.pbs.org/wgbh/evolution/library/05/2/l_052_03.html 4. Mona Crane http://quotes4all.net/quotations/mona%20crane/quotes.html Questions or comments? Call 480-1307, extension 1.