UCHC Newsletter

UCHC Newsletter
UNIVERSITY
CORRECTIONAL
FALL/WINTER EDITION
HEALTH CARE
8th Annual Statewide Quality Improvement Fair
CONTENTS:
UCHC held its 8th Annual Statewide Quality
Improvement Fair on November 12, 2013 at the
Harris Auditorium in Trenton. Featured speakers
included Gary Lanigan, Commissioner of the New
Jersey Department of Corrections and Kevin M.
Brown, Executive Director of the New Jersey Juvenile
Justice Commission. Tony Tamburello, MD,
Associate Director of Psychiatry, the keynote
presenter, addressed the topic Performance
Improvement: Going the Distance, in which he
discussed projects and teams that continue to work
to improve outcomes. Mechele Morris, PhD,
Director of Training, served as master of ceremonies.
8th Annual Statewide QI
Fair & Photo Gallery
1-3
NJLN 2013 Corporate
Recognition Award
3
UCHC Year in Review
4
Community Hope:
5
Aftercare Program for
Inmates Who Are Military
Veterans
Shadow Program
7
Shula Minsky’s
QI At Lunch
8
Shout Outs
9
Ask Mechele
10
Technology Corner
11
General Info &
Reminders
12
Central Office Phone
Directory
13
Central Office Contact
Info
14
EAP Contact Information
14
ITEMS:
3.9
4.0 4.1
4.0
3.6
3.8
3.9
3.9
4.0
4.1 4.1
4.1
3.8
4.0
3.8
4.0
4.0
4.0 4.1
4.0
3.9
4.0
3.9
4.0
4.2
4.3 4.4
4.3
4.3 4.3
4.1
4.3
Attachments:
-Service Excellence Award
Nomination Form
-Continuing Education Log
Mental Health Winners:
First Place: “The Jig Is Up!”
Albert C. Wagner Youth Correctional Facility,
Wanda Edwards, Nicholas, Armenti, Deon Bullard,
John Cunningham, Lauren Cuomo, Heather Griffiths,
Lt. Sean Ascione, Major Sheree Culvert, Jeffrey
Mattes, Marina Moshkovich and Elaine Scilingo
Second Place: “Recipe for Recidivism”
Northern State Prison
Harold Goldstein, Andrea Buonaugurio, Jonathan
Lam, Laura Totten and Erin Williams
Third Place (tie):
“AIMS to Improve”
Statewide
Anthony Tamburello, Laure Duval, Jordan Lieberman,
Erica Musser, Donald Reeves, and Anasuya Salem
“In Transit”
Garden State Youth Correctional Facility
Kerri Edelman, Virginia Fineran, Paul Molnar, Alice
O’Shea, Beverly Sweeney and Kenneth Vaughan
The overall mean score was 4.3 where 4=very good
and 5=excellent. This year’s fair received high scores
Physical Health Winners:
with “Quality of the PI Projects” receiving the top
rating of 4.4.
First Place: “Improving the Delivery of Timely Care
for Patients with Dental Infection”
Southern State Correctional Facility
Jennifer Hobbs, Kimberly Sheppard, Tiffany Warfle
and Andrew Youngblood
2010
(N=89)
2011
(N=78)
2012
(N=97)
2013
(N=107)
Overall Mean Score
6
Venue and Refreshments
JNPARR Publication
Response
Awards Presentations Ceremony
6
PI Fair Program/Handouts
Nurse.com GEM Award
Finalist Announcement
Two hundred sixty-two (262) staff participated in the
preparation of Performance Improvement Projects.
The finished result was the registration of 40
projects. Each received certificates of participation.
Of the 131 staff attending the PI Fair , 107
completed and returned surveys for an 82%
completion rate.
Presented in an interesting/easy to understand way
6
Quality of the PI Projects
National Patient Safety
Goals
Applicability to my work environment
5
How would you rate today' fair
Brain Exercise:
Word Search
OCT 2013—MAR 2014
Item response range was 1 to 5:
1=Not Good, 2=Fair, 3=Good, 4=Very Good and 5=Excellent
Rutgers, The State University of New Jersey—UCHC Newsletter: Oct 2013—Mar 2014
Second Place: “Improving the Discharge Planning
Process”
Central Reception & Assignment Facility
Laurie Flynn, Kathleen Dano, Denise Hart, Tyshica
McClain and Shannon McComber
Third Place (tie):
“Follow the Nurse Call Pathway”
Mountainview Youth Correctional Facility
Barbara Barath, Alice Casey, Tracey Johnson and
Paula Priessnitz
“Gone with the Wind”
Juvenile Justice Commission – Juvenile Medium
Secure Facility
Lolita Brown, Ernestina Archer, Cheryle Braswell,
Martin Brooke, Nancy Castro, Nkuri James, Beverly
Kiefer, Tanya Klemick, Lt. Eric Spierer, Alicia Sample,
Shiela Schmidt, SCO Anthony Kubala, Galcha
Stephens-Tchonko and Elisha Washington

Page 1
8th Annual Statewide Quality Improvement Fair Gallery
Mental Health Winners
Physical Health Winners
First Place: “The Jig Is Up!”
Albert C. Wagner Youth Correctional Facility
(L to R) Major Sheree Culvert, Wanda Edwards, John Cunningham,
Marina Moshkovich, Nicholas Armenti, Elaine Scilingo, Samarra Brodbeck,
Lauren Cuomo Not Pictured: Deon Bullard, Heather Griffiths,
Lt. Sean Ascione, Jeffrey Mattes
First Place: “Improving the Delivery of Timely Care
for Patients with Dental Infection”
Southern State Correctional Facility
(L to R) Tiffany Warfle, Andrew Youngblood, Jennifer Hobbs
Not Pictured: Kimberly Sheppard
Second Place:
“Recipe for Recidivism”
Northern State Prison
(L to R) Jonathan Lam,
Laura Totten, Erin Williams,
Andrea Buonaugurio
Not Pictured:
Harold Goldstein
Third Place (tie):
“AIMS to Improve”
Statewide
(L to R) Rusty Reeves,
Tony Tamburello,
Jordan Lieberman
Not Pictured: Laure Duval,
Erica Musser, Anasuya Salem
Second Place:
“Improving the Discharge
Planning Process”
Central Reception &
Assignment Facility
(L to R) Jeff Dickert, Denise Hart,
Laurie Flynn, Melinda Haley
Not Pictured: Kathleen Dano,
Denise Hart, Tyshica McClain,
Shannon McComber
Third Place (tie):
“Follow the Nurse Call Pathway”
Mountainview Youth
Correctional Facility
(L to R) Kevin M. Brown, Jeff Dickert, Melinda
Haley, Chris Kosseff, Georgia Smith
Not Pictured: Barbara Barath, Alice Casey,
Tracey Johnson, Paula Priessnitz
Third Place (tie):
“In Transit”
Garden State Youth
Correctional Facility
(L to R) Kenneth Vaughan,
Kerri Edelman, Paul Molnar
Not Pictured:
Virginia Fineran,
Alice O’Shea,
Beverly Sweeney
Rutgers, The State University of New Jersey—UCHC Newsletter: Oct 2013—Mar 2014
Third Place (tie):
“Gone with the Wind”
NJJJC Juvenile Medium
Secure Facility
(L to R) Jeff Dickert, Nkuri James,
SCO Anthony Kubala, Kevin
Brown, Alicia Sample,
Lt. Eric Spierer, Chris Kosseff
Not Pictured: Ernestina Archer,
Cheryle Braswell, Martin Brooke,
Lolita Brown, Nancy Castro,
Beverly Kiefer, Tanya Klemick,
Shiela Schmidt, Galacha StephensTchonko, Elisha Washington
Page 2
8th Annual Statewide Quality Improvement Fair Gallery (continued)
Registration
(L to R) Pat Golden, Sharry Berzins,
Maj.or Sheree Culvert (NJDOC/ACW)
Hesham Soliman,
MD, Central Region
Medical Director
(L to R) Ellen Shelley, , Lisa Menza,
Monique McCollough,, Brad Young,
Tony Tamburello, MD,
Assoc. Director of
Psychiatry
Christopher Kosseff
President & CEO,
UBHC/UCHC
Awards Presentation
(L to R) Kevin Brown (NJJJC), Melinda Haley (NJDOC),
Christopher Kosseff, Lisa DeBilio, Lolita Brown, Jeff Dickert
(L to R) Andrew Youngblood,
Jennifer Hobbs
Gary M. Lanigan,
Commissioner,
NJ Department of
Corrections
Kevin M. Brown,
Executive Director,
NJ Juvenile Justice
Commission
East Jersey State Prison & Adult Diagnostic Treatment Center Medical Staff
(L to R) EJSP: Sonia Heyward, Veronica Jones, Rhoda Ayiloge, Bridgett Harper
ADTC: Adeline Varriale, Debranne Severino, Jacqueline Bundley,
Glorymar Cornier-Torres, Nicole Glover, Rosalind Gratts
UCHC Nurses Receive NJLN 2013 Corporate Recognition Award
Cynthia Williams (EMCF), Janet Vecchiarelli
University Correctional Health Care (UCHC)
residential homes, balancing
(BSP)
nurses were honored as recipients of the
care with the corrections
New Jersey League for Nursing (NJLN)
mission of safety and security.
UCHC’s award nomination was submitted
2013 Corporate Recognition Award.
by Lorraine Steefel, DNP, RN, CTN-A, Nurse  endeavor to strive for
excellence in care and
Educator/Clinical Coordinator and
On Friday, November 1, 2013, more than
participate in performance
Margaret
Conrad,
DNP,
MPA,
RN,
CTN-A,
400 nurses gathered at The Pines Manor in
improvement projects and
Nurse
Administrator,
on
behalf
of
UCHC
Edison for the 2013 Nurse Recognition
patient education including the
Nurses.
Awards Gala. In addition to Dr. Jeff
Stanford Chronic Disease SelfDickert, Chief Operating Officer, UCHC, and NJLN recognized UCHC nurses who, as
Management Program aimed at
Dr. Arthur Brewer, Medical Director,
correctional nurses, work in a little known
improving patient health care.
nurses in attendance representing UCHC,
or understood nursing specialty, as they
 documented improved clinical outcomes
were:
treat the full range of patient problems
of inmate/patients.
Eileen Agbottah, Darneth Amantine, (GSYCF) from emergency to chronic care, across
Christiana Ayeni (CRAF), Paula Azara (Central the lifespan from adolescents through the The evening was a fitting tribute to an
outstanding group of nurses for the many
Office); Rae Bennett (EJSP), Lolita Brown,
geriatric population, and do so in an
Nancy Castro, Maryse Ciccio (SWSP), Dr.
contributions they bring to nursing and
unbiased and nonjudgmental manner in
Magie Conrad (Central Office), Maria
healthcare. For more information on the
a very challenging setting.
Delgado (NSP), Christie DiJiamaro, Cheryl
New Jersey League for Nursing, the 2013
Esposito (AWYCF), Dolores Guida(ADTC/EJSP), NJLN congratulated UCHC nurses for their:
Nurse Recognition Awards Gala, or the
Jennifer Hall (GSYCF), Catherine Ijola, Joy Lynn
 provision of cost-effective physical and
other award recipients, visit http://
Kwap (SWSP), Christina Prestien-LaPenta
mental health round-the-clock care in
www.njln.org/NJLNRecognition.html.
(Central Office), Mary Lee Lang (NJSP),
the distinctive environments including
Francine Pasch (GSYCF), Dr. Lorraine Steefel
Lorraine Steefel, DNP, RN, CTN-A
prisons, correctional facilities, and
(Central Office), Cathy Trillo, Donna Tumma,
Nurse Educator/Clinical Coordinator, UCHC
Rutgers, The State University of New Jersey—UCHC Newsletter: Oct 2013—Mar 2014
Page 3
UCHC Year in Review - 2013
Recipient of 2013 New Jersey Hospital Association Excellence in Improved On-Time Performance
 Within NJDOC settings, 92% of the time UCHC achieved the 97%
Quality Improvement Award & New Jersey League of Nurses
threshold for 35 medical, mental health and dental objective
Corporate Award recognizing UCHC for efforts in making quality
improvement everyone’s business, the annual PI fair, and the provision
of effective and efficient health care.
Implemented Stanford’s Chronic Disease Self-Management
Program in all Prisons with funding from the Department of Health
and Senior Services, initiated the Stanford University Chronic Disease
Self-Management Program in all prisons with over 500 participants.
Evaluation finds significant desirable reduction in LDL and increases in
HDL.
Telemedicine Reducing Off Site Transports
performance indicators.
 Within JJC Secure Care Facilities, 99.4% of the time UCHC achieved the
thresholds for 21 indicators. In Residential Community Homes, 96.9%
of the time JJC achieved thresholds for 13 indicators.
Annual Performance Improvement Fair
40 Performance Improvement (PI) Projects demonstrated site specific PI
activities to improve services using the Plan/Design, Measure, Assess,
Improve, and Methodology model.
Dental Services
For inmates placed on antibiotics to treat dental infections, the dental
team at Southern State Correctional Facility demonstrated an
improvement of nearly 34% in eliminating the source of dental infection
clinics: Nephrology, Infectious Disease, General Surgery, Cardiology,
Gastroenterology, Endocrinology, Urology, Orthopedics, Hematology- within 14 days from a baseline of 65% to 98.5%. This team took First
Place at the Annual PI Fair. The lessons learned are now being applied to
Oncology, and Neurology.
all sites.
 25% of specialist appointments now happen via telemedicine.
 Expanded the telemedicine program to include the following medical
Improved Clinical Outcomes
 88% of inmates with Hypertension were below the 140/90 threshold
 For Diabetic care, exceeded the NJDOC requirement to achieve an







average Hemoglobin A1C of ≤7 by over 18%. In 2013 achieved an
average of 54% less
In 2013, 70% of the 2,500 inmates with Hyperlipidemia achieved LDL
less than 130, compared to 66% in 2010
For HIV infected inmates, 85% of patients receiving treatment for at
least six (6) months are obtaining undetectable viral loads
For inmates with mental illness, as a result of treatment 77% reported
reduction in symptoms, 2% report remaining the same & 21% report
worsening symptoms while in prison
Mortality in the past two years dropped from five (5) per month to
approximately four (4) per month (20%)
Suicides in the past three years dropped from an average of four (4)
per year to (2) per year, with only one (1) suicide in 2013
In JJC, use of chair restraints dropped from eight (8) in 2011, to three
(3) in 2012 and none over the first nine (9) months of 2013
Psychiatric hospitalization of JJC residents continues to be a rare
event, with one (1) individual hospitalized in 2013 compared to three
(3) in 2011.
Hospital Census, ER Trips, and Average Length of Stays
 Average daily hospital census in the past two years dropped from
approximately 12.5 to an annual average of 10.5 (16%)
 Average monthly emergency room trips in the past year remained
Reduction in Health Care Complaints/Remedies
Complaints about health care dropped 25% after UCHC assumed
responsibility for this care. In subsequent years, it continued to drop by
an average of 5%.
Aging Population
The NJDOC population is continuing to age. Almost 14% are over 50
years of age, resulting in an increase in the size of three Chronic Care
Clinics.
Litigations
Litigations are distracting and often a stressful part of work for our
clinicians. Fortunately, the number of litigations dropped 35% (122 to
79) when comparing the most recent 4.5 year period with the prior 4.5
year period at the end of the previous vendor’s contract. There have
been no payouts to date related to health care delivery within NJDOC.
NJDOC Health Care Costs below 2008 Level
UCHC was recognized in a report by The Pew Charitable Trust,
“Managing Prison Health Care Spending” for improving clinical outcomes
while controlling costs. In 2001, the New Jersey Department of
Corrections’ (NJDOC) health care expenditure were $124.8 Million. In
2008 they rose to $147.6 Million. In 2013, health care expenditures
dropped $2.7 Million to $144.9 Million. Growth in health care
expenditures in FY 2013 compared to FY 2012 resulted from expanded
treatment for patients with Hepatitis C, increases in the State’s fringe
benefit rate, salary and non-salary increases.
stable at 57, but dropped in the recent five (5) months to an average
of 50 per month
 Average length of stay dropped by 19% when comparing the 1st five
(5) months of FY14 to FY09.
 Juvenile Justice Commission’s (JJC) Secure Care Facilities also saw a
reduction in use of Emergency Rooms which dropped from 140 in CY
2010 to between 57 and 83 since UCHC started providing health care.
Community Supervision for Life (CSL) Sex Offender Services
Smoking Ban
Joining Rutgers
CSL has expanded with four (4) additional service programs including:
ADTC Aftercare Program, Reintegration Program, Federal Probation
Program, and supervising the JumpStart Program for juveniles.
Having served over 2,000 individuals its inception in 2007, the
Community Supervision for Life program has had only 38 parolees
violated due to committing another sex offense.
Smoking ban implemented at end of CY 2012 resulted in a 12%
July 1, 2013 University Correctional Health Care, a unit within University
reduction in Pulmonary Chronic Care Clinics from 2,010 in FY12 to 1,765 Behavioral Health Care, became a part of Rutgers, The State University
in FY13.
of New Jersey. 
2013 has seen continued improvements in the delivery of physical, mental, dental health and sex offender treatment services while controlling
costs for the State of New Jersey.
Thank you for your contributions toward the ongoing success of University Correctional Health Care.
Jeff Dickert, PhD, Chief Operating Officer, UCHC
Rutgers, The State University of New Jersey—UCHC Newsletter: Oct 2013—Mar 2014
Page 4
Community Hope:
Aftercare Programs for Inmates who are Veterans and being Released from Prison
Community Hope has three veterans’ programs. Inmates who are
veterans and being released from prison may qualify. The programs
are:



Hope for Veterans (HVP)
Alfred J. Thomas House (AJT)
Supportive Services for Veteran Families (SSVF)
6. Residing anywhere in the U.S.
To make a referral to either program call the Hope for Veterans’
Admissions Planner at (908) 647-5717 ext. 325.
Supportive Services for Veteran Families (SSVF) is a rapid rehousing
and homelessness prevention program for single veterans or
veterans with families. Family is defined by the veteran and can be
anyone with whom the veteran wishes to live. The goal of SSVF is to
permanently house veterans and/or their families in their own
apartments or houses in the community.
The Hope for Veterans Program (HVP) is a 95 bed transitional
housing program for single male and female homeless veterans
recovering from mental illness and/or substance abuse. HVP is
located in Somerset County, NJ. Hope for Veterans offers homeless
veterans a safe and supportive environment where they can start
rebuilding their lives.
SSVF Services Include:

Case Management

Housing Counseling/Housing Search

Mediation with property owners, managers, or landlords

Linkage to financial and social service entitlements (Food
stamps, employment, counseling, VA benefits, etc…)

Temporary Financial Assistance (security deposits, rent, rental
arrears, transportation, child care costs, moving and storage,
utilities)
Alfred J. Thomas House (AJT) is the same type of program as HVP,
but with 8 beds, located in Bergen County, NJ. The Alfred J. Thomas
House also accepts veterans who are disabled physically, but might
not have an Axis I (mental illness and/or substance abuse disorder).
HVP and AJT Services include:

Transitional Housing for up to two years

Case Management & Supportive Counseling

Employment Assistance & Training

Onsite Computer Lab and Computer Skills Training

Linkage to community resources

Access to benefits and budget counseling to enhance financial
self-sufficiency

Specialized discharge planning services and linkage to
affordable housing
Eligibility Criteria for SSVF:
1. Homeless or at imminent risk of becoming homeless (eviction
notice, removal warrant, etc…)
2. Discharge from the military (anything other than Dishonorable).
3. DD-214 or Statement of Service (we can assist someone in
obtaining these documents)
4. Earning a household area median income of 50% or less for
their county
5. Currently residing in or willing to move to: Bergen, Essex,
Hudson, Hunterdon, Passaic, Morris, Somerset, Warren, Sussex,
Middlesex, or Union counties
Eligibility Criteria for Hope for Veterans:
1. Discharge from the military (anything other than Dishonorable)
2. DD-214 or Statement of Service
3. Homeless
To make a referral to SSVF call our 24 hour referral hotline through
4. Axis I - Mental illness &/or substance abuse diagnosis
5. Some Megan’s Law registrants admitted on a case by case basis. NJ 211 at 1-855-483-8466.
6. Residing anywhere in the U.S.
Eligibility Criteria for Alfred J. Thomas House:
1. Discharge from the military (anything other than Dishonorable)
2. DD-214 or Statement of Service
3. Homeless
4. Disabled (either Axis I (Mental illness or substance abuse and/or
physical disability)
5. Cannot be Megan’s Law Registrant
Brain Exercise: Word Search
AMBITION
CHALLENGE
COMMITMENT
CONFIDENCE
COURAGE
FOCUS
DEDICATION
DETERMINATION
DIVERSITY
EXCELLENCE
HONESTY
LEADERSHIP
MOTIVATION
PERSEVERANCE
POTENTIAL
QUALITY
SUCCESS
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VISION
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Rutgers, The State University of New Jersey—UCHC Newsletter: Oct 2013—Mar 2014
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Page 5
National Patient Safety Goals
The purpose of National Patient Safety Goals is
to improve patient safety. The goals focus on
problems in health care safety and how to
solve them.
reviewed with patients within 30 days.
Currently, 85% of inmates with HIV after six
(6) months of treatment achieving
undetectable viral load.
Before a procedure, label medications that are
The UCHC leadership team has reviewed these not labeled. For example, medications in
goals and are moving toward implementation syringes, cups and basins. Do this in the area
within our system.
where medications and supplies are set up.
Take extra care with patients who take
Jeff Dickert, PhD,
medications to thin their blood.
Chief Operating Officer, UCHC
 For inmates on Coumadin assess for fall risk.
Identify Patients Correctly
Record and pass along correct information
Use at least two ways to identify patients. For
about patient medications. First find out what
example, use the patient’s name and date of
medications the patient is taking. Compare
birth. This is done to make sure that each
these to new medications given to the patient.
patient gets the correct medicine and
Make sure the patient knows which
treatment.
medications to take when they are on Keep-on UCHC Nursing leadership assessed this to be
Person (KOP) Medications. Tell the patient it is
the practice with the exception of a few
important to bring their up-to-date list of
Closed Custody Units. In collaboration with
medications every time they visit a doctor.
NJDOC central administration, a process was  As only primary care medical providers and
established where nurses have access to the
psychiatrists can write orders within NJDOC,
identification/face sheet of all Closed Custody
and as UCHC uses an HER, medications are
Unit inmates including pictures, if inmates do
reconciled by UCHC primary care providers.
not have ID on their person. These are kept
Prevent Infection
with the tier officer.
Use the hand washing guidelines from the
Use Medications Safely
Centers for Disease Control and Prevention or
Get important test results to the right staff
the World Health Organization. Set goals for
person on time.
improving hand washing.
 Achieve > 90% threshold for results reviewed Use Best Practices guidelines to prevent
by providers within 72 hours on episodic
Ventilator acquired infections.
audits done by the Health Services Unit
 Guidelines and checklists developed; Checklist
(HSU).
being used at SWSP.
 Achieve > 90% threshold for HIV lab results
Use Best Practices guidelines to prevent
2014 Philadelphia/Tri-State
Nurse.com Nursing Excellence
GEM Award Regional Finalist
Margaret Conrad, DNP, MPA, RN, CTN-A, Nurse
Administrator, has been chosen as a 2014 Philadelphia/TriState Nurse.com nursing excellence GEM Award regional
finalist in the Patient and Staff Management category. This
is one of six (6) categories of Advancing and Leading the
Profession; Clinical Nursing, Inpatient; Education and
Mentorship; Home, Community and Ambulatory Care;
Patient and Staff Management; and Volunteerism and
Service.
Magie is among 30 regional finalists (5 from each category)
from the Philadelphia/Tri-State region who will be honored
at the Nurse.com nursing excellence GEM Awards program
Tuesday, May 13, 2014. At the event one finalist in each
category will be named a regional winner, and those six (6)
winners will move on to the national program representing
this region. The national winners, selected from among all
regional winners from coast to coast, will be announced in
the fall.
infection of the blood from central lines.
 Guidelines and checklists developed; Checklist
being used at SWSP.
Use proven guidelines to monitor for surgical
site infections after surgery.
 Quality indicator within the monthly client
report. Levels at an acceptable, low rate.
Use best practices guidelines to prevent
infections of the urinary tract that are caused
by catheters.
 Guidelines and checklists developed; Checklist
being used at SWSP
Prevent Patient Safety Risks
Find out which patients are most likely to
attempt suicide
 In conjunction with the NJDOC Suicide
Reduction Taskforce, it was recommended to
double cell inmates in detention and increase
the number of double cells in administrative
segregation
 The EMR was modified to place suicide risk
on the problem list and identify past suicide
attempts in the flow sheet. Providers were
educated on using this data in their
assessments
 Enhanced suicide screening by nursing
 Formalized a process to order no KOP
Medications for inmates at risk for overdose
 Developed training for nurses and custody on
detecting "cheeking" of medications
 In past three (3) years, suicide rate dropped
from an average of four (4) per year,
consistent with the National rate, to 1-2 per
year. 
Phillippine Nurses Association of America, Inc.
Journal of Nursing Practice Applications
& Reviews of Research
In a regular feature section of NJPARR titled “CLOSE-UP”, the question,
“What collaborative initiatives are you working on locally, nationally,
or globally? What are their benefits and anticipated outcomes in terms
of impacting nursing and/or health care?”, was posed to readers.
The following response submitted by Lorraine Steefel was included in
the January 2014 publication:
At University Correctional Health Care where I work, nurses
collaborate with the Medical and Classification Departments and
Custody Staff within the 13 state prisons, halfway houses, and
Juvenile Justice Commission (JJC) facilities to improve care using
quality improvement (QI) projects. For example, one newly
formed QI team at the JJC’s Bordentown location identified the
need for improved discharge and transfer information about
juveniles. To enhance communication, team members suggested
the establishment of weekly, departmental emails that would
include the most up-to-date, designation specific release
information to ensure timely delivery of patient care.
Lorraine Steefel, DNP, RN, CTN-A
Nurse Educator/Clinical Coordinator, UCHC
Rutgers, The State University of New Jersey—UCHC Newsletter: Oct 2013—Mar 2014
Margaret Conrad, DNP, MPA, RN, CTN-A
Nurse Administrator, UCHC
Page 6
Shadow Program in South Jersey Prison Helps Inmates with Cognitive Impairments
“Inmates
participating in the
Shadow Program
receive assistance
from trained
inmate peers
called Assisted
Living
Coordinators
(ALCs). The ALC
position is an
institutionally
assigned, paid
inmate work
detail.”
References
1. Martin E, Weiss K. Aging in Prison: A Problem on the Rise. Presented as a poster at the AAPL 41st Annual
Meeting, Tuscon, AZ. 2010.
2. Prisoners in 2001. U.S. Department of Justice, Office of Justice Programs, Bureau of Justice Statistics.
Accessed at: http://bjs.ojp.usdoj.gov/content/pub/pdf/p01.pdf. Accessed on: February 7, 2013.
3. Prisoners in 2011. U.S. Department of Justice, Office of Justice Programs, Bureau of Justice Statistics.
Accessed at: http://bjs.ojp.usdoj.gov/content/pub/pdf/p11.pdf. Accessed on: February 7, 2013.
4. Williams BA, Goodwin JS, Baillargeon J, Ahalt C, Walter L. Addressing the Aging Crisis in U.S. Criminal
Justice Health Care. Journal of the American Geriatrics Society. 60:1150-1156. 2012.
5. Thivierge-Rikard RV, Thompson MS. The Association Between Aging Inmate Housing Management Models
and Non-Geriatric Health Services in State Correctional Institutions. Journal of Aging & Social Policy. Vol.
19(4)39-56. 2007.
6. Townsend EA. Enabling Occupation: An Occupational Therapy Perspective. Canadian Association of
Occupational Therapists. 2002.
7. Allen CK, Earhart CA, Blue T. Occupational Therapy Treatment Goals for the Physically and Cognitively
Disabled. American Occupational Therapy Association. 1992.
8. Allen CK, Austin SL, David SK, Earhart CA, McCraith DB, Riska-Williams L. Manual for the Allen Cognitive
Level Screen-5 (ACLS-5) and Large Allen Cognitive Level Screen-5 (LACS-5). ACLS and LACLS Committee.
Camarilo, CA. 2007.
Rutgers, The State University of New Jersey—UCHC Newsletter: Oct 2013—Mar 2014
Page 7
Starting up - How to Create
(and Manage) an Effective PI Team:
So, What is Quality
Improvement?
Quality improvement is…
…a systematic approach to assess current
performance and design, test and monitor
interventions that bridge the gap between “what
is”, and what “could/should be.”
A QI project…
…involves identifying a specific problem that affects your work
environment, and looking for ways to fix it. A second part involves
showing that the intervention did (or not…) work by using
appropriate measures to assess its effectiveness.
1.
Select/recruit between 5 and 8 members (fewer
than five members is perhaps not enough, more
than eight members may be too cumbersome to
manage).
2.
Include staff close to the actual process you want
to impact.
3.
Include people with decision-making authority.
4.
Invite people with special knowledge as needed,
when needed.
5.
Select a facilitator and a minute taker; distribute
minutes as soon as possible following each
meeting.
6.
Decide on a schedule that fits a majority of the
group members, and keep it religiously.
A good QI project….
… should be a part of your daily work life, based on your
assessment of what can, and must, be improved in your specific
work environment.
Shula Minsky, EdD, Director
Quality Improvement, UBHC
Barriers to Engaging in a QI Project
1. A “QI project” is just a name, and should not be scary… what we are
looking for is for you to identify a problem or an process in your work
environment, which is not working as well as you think it should
2. Work with your peers who have the same issue to fix the problem…
3. Your QI project should be simple, focused, relevant to your work, and discretionary
4. Remember: a QI project is NOT a research study, nor is it a program evaluation. (see
table below)
5. When NCCHC comes to visit, a good QI program, including site QI projects, makes a
big difference in general performance rating.
Shula Minsky, EdD, Director
Quality Improvement, UBHC
PI Project
Is a response to a perceived problem or a nonoptimal process in a service setting.
Requires a team of persons involved in the activity or process that needs improvement as well as
those having decision making responsibility.
Is focused on immediate application to real-life
situations in a limited, specialized service context.
Self-contained and self-funded: Participants do
not usually seek external funding through grant
applications nor do they seek, as a primary aim, to
publish findings in professional journals.
Research Study
(in Behavioral Science)
Involves a more open-ended search for knowledge or
general principles that transcends particular settings
or actors.
Can be done by an individual or a team of researchers, sometimes spanning several sites or even countries. No need to be an actor in the process in order
to study it.
Is focused on increasing the knowledge in a particular
domain within a specified field of study. Real-life
applications may not be generated for several years
or decades, if at all.
The publication of results in professional journals is a
major goal. External funding is often sought depending on the cost of the individual project(s).
Rutgers, The State University of New Jersey—UCHC Newsletter: Oct 2013—Mar 2014
Shula Minsky, EdD, Director
Quality Improvement, UBHC
Starting up:
How to Choose/Validate a
Topic for Your QI Project
Identify a problem or a process in
your program that is missing or is not
working as well as it should.
Possible sources include:
1. Data from the performance
measures system (e.g., B24, chart
reviews, no show rates, unusual
incidents, staff survey)
2. Joint Commission/Medicaid/
State/other funding-licensing site
review results or standards
3. Management initiatives
4. Staff initiatives
Methods of selecting a topic:
1. Group process (discussion/
brainstorming/multiple voting)
2. Persuasion by someone who is
close to the process in need of
improvement
3. Mandate from management
Shula Minsky, EdD, Director
Quality Improvement, UBHC
Page 8
Sharon Decker, LCSW was voted New
Jersey State Prison Civilian Employee of
the Month for February. Sharon is a
valuable member of the Inpatient
Mental Health Treatment Team carrying
responsibilities on both the SU and RTU/
TCU and an active member of the Joint
Inpatient/Outpatient PI Project
Team. Her professionalism and finely
honed skills are evident in her direct
contact with patients and their families,
her ability to secure information/records
from outside entities and during her
interactions with coworkers, custody and
the DOC. Great job Sharon!
Susanne Pitak Davis, Art Therapist extraordinaire at
New Jersey State Prison (NJSP) once again captured
an award for her work, "Angel Approaching la
Sacrada Familia," February 19, 2014 at the Rutgers
National Art Program (photo attached). Suzanne was
awarded Best In Show.
Twana Melody Wood-Schultz recently completed her
dissertation and doctoral program. The following is an abstract
of her dissertation:
Variability in personal characteristics among professional staff
providing suicide prevention responses in correctional settings by
Wood-Schultz, Twana Melody, PhD, CAPELLA UNIVERSITY, 2012,
124 pages; 3548898
“Research has shown that prison suicides are the third leading
cause of death in correctional institutions. This study examined
personal attitudes and their association with suicide prevention
responses among correctional officers, mental health staff, and
medical personnel. Participants were drawn from the American
Correctional Association membership list. Participants completed
questionnaires designed to measure their attitudes and suicide
prevention responses. Multiple regression was used to determine if
the professionals' attitudes regarding suicide, attitudes towards
death and attitudes toward prisoners were statistically significant
predictors of the quality of their suicide prevention responses.
Overall results found that attitudes toward prisoners were a
significant positive predictor of the participants' suicide prevention
responses, indicating that the quality of the participants' suicide
prevention responses increased with increasing positive attitudes
toward prisoners. In all groups, attitudes toward death and
attitudes toward suicide were not significant predictors of the
participants' suicide prevention responses. As a group, the mental
health professionals showed higher negative attitudes towards
suicide. Nevertheless, this pattern did not interfere with their ability
to make appropriate suicide prevention responses. Correctional
professionals' attitudes toward prisoners were a positive predictor
of their suicide prevention responses. Coefficients revealed that
none of the independent variables were significant predictors of the
medical professionals' suicide prevention responses. ANOVA failed
to reveal a significant difference between the three professional
groups.”
Congratulations Dr. Wood-Schultz!
In addition she was recently highlighted in an article entitled, “Bringing
Art to Inmates” in the winter issue of Radius Magazine which covers
Bucks, Hunterdon & Northampton Counties. The article chronicles
Suzanne's work with the inmates of NJSP and she shares the importance
of her work in an atmosphere that can become dehumanizing;..."art is a
way to reconnect...they (inmates) get to draw their memories,
aspirations and hopes. They get to see the life that is inside of
them." Bravo Suzanne!
“I love it when a plan comes together!”
This quotation from A-Team leader Hannibal of
the popular 80’s TV show is exactly what
happened during the recent transfer of Bayside
State Prison (BSP) inmates to Southern State Correctional Facility
(SSCF) after winter storms wreaked havoc on the underground pipes.
We want to recognize the hard working teams at both institutions who
pulled off this complex maneuver at a moment’s notice. Well done!!!
In other recent moves, Mountain View Youth Correctional Facility
(MYCF) and Northern State Prison (NSP) were the lucky recipients of
significant numbers of Administration Segregation inmates from Albert
C. Wagner Youth Correctional Facility (ACWYCF) after recent inclement
weather wreaked havoc on their heating system. Special recognition
goes to Cheryl Esposito, Department Nurse Manager and
her medical crew, as well as Dr. Wanda Edwards and her
MH crew for the outstanding job their teams did in
coordinating these moves in such an emergent manner.
Toot your horn! Brag about your staff!! Congratulate a co-worker!!!
Send your shout outs to Mechele Morris, morrisme@ ubhc.rutgers.edu
Rutgers, The State University of New Jersey—UCHC Newsletter: Oct 2013—Mar 2014
Page 9
We survived another season full of presents and cheer
And celebrated one more Happy New Year
As soon as we dig out of the snowy elements
‘Ask Mechele’ will be back to solve your work predicaments
The letter below, reprinted from a
previous “Ask Mechele,” is an
unfortunate situation that arises from
time to time.
Dear Mechele,
I recently overheard a private
conversation between two officers at my
site. They were discussing a member of
our staff and their suspicions that some
of her activities were questionable. The
problem is that I know this staff member
and pretty much agree with their view of
her behavior. She’s pretty quiet and low
key but lately she’s been spending more
and more time on a unit where I also
work and she’s always talking to the
same inmate. The officers commented on
the fact that when she started working
here they thought she was pretty “plain,”
even for a woman working in
prison. They suspected when she began
to dress up she had hooked up with one
of the officers. One CO confirmed that
she was seeing a particular officer but
their relationship had fizzled out; so when
she began dressing up even more, they
just figured it was to impress a new
boyfriend. They now believe she’s caught
feelings for an inmate…the same one I
see her talking with. During orientation
we heard about things like this
happening in prison, but so far I never
came face to face with it and don’t really
know how I should handle it. I don’t
really know her that well so it wouldn’t
be right for me to approach her with my
concerns. I do know the two officers
pretty well, but to speak to them on the
matter would confirm that I was
eavesdropping on their conversation. I
need some advice before things get out
of hand.
Between a Rock & a Hard Place
encounter every day. Recognize that they
are correctional professionals and seek
them out for their expertise. And know
that such relationships also work to our
advantage as the officers will then come
to us for our knowledge in mental health
and medical matters. Once these bonds
are formed, it’s much easier to
communicate when problems arise. Word
Dear Between a Rock & gets around when custody and health care
a Hard Place,
staff work cooperatively and this really
I’m pleased that this
comes in handy when we disagree (and
situation caused you to we disagree a lot) because when there’s
reflect back on some of mutual respect, everyone’s job is easier.
the things I address in
our New Employee
Now back to your dilemma; if you’re not
Orientation. While it’s comfortable being forthright, drop your
not a common occurrence, we have lost
supervisor an anonymous note, call EAP
employees as a result of inappropriate
for advice, or you could bring up the topic
relationships with inmates. Since I’m
in a treatment team meeting saying that
optimistic by nature, I see your dilemma
you overheard the conversation but didn’t
more as an opportunity than a
hear the name of the staff member in
problem. Having had a good relationship question. If the staff member is at the
with several officers when I was at NJSP
team meeting, hearing the officer’s
full-time, I often sought out the advice of a perceptions might be the catalyst that
trusted, level headed CO when I had a
brings them to their senses. If not, at least
problem and they always led me in the
you’ve opened up the door to begin a
right direction. You said you know these
dialogue where sticky issues like this can
officers pretty well, so why not admit that be openly discussed and hopefully
you overheard their conversation and
avoided in the future.
encourage them to express their concerns
to the staff member in question or a UCHC I’m glad you chose to use Ask Mechele to
supervisor.
voice your concern. Since everyone gets
this newsletter you may have not only
One of the things I highlight in orientation saved somebody’s job, but spared them
is the importance of developing a working becoming a potential resident of the
relationship with the officers we
NJDOC. 
Have a dilemma?
Send your question or concern to [email protected]
or fax anonymously to (609) 341-9380, attention “Ask Mechele”
Rutgers, The State University of New Jersey—UCHC Newsletter: Oct 2013—Mar 2014
Page 10
Technology Corner…
By Leo Agrillo
All emails should have a signature. There are no
standard formats required for email signatures but
the signature should, at the minimum, have the
following information:
Name
Title
Department/Division/Center (i.e., University
Correctional Healthcare)
Building Name, Room or Suite Number
(i.e., New Jersey State Prison Medical, Garden State
Youth Correctional Facility, etc.)
Phone: 000-000-0000 ext. xxxx
Mobile: 000-000-0000 (optional)
Fax: 000-000-0000 (optional)
email: [email protected]
Placing a signature in the email gives the person receiving the email the
means to contact you, the sender, without the delay of having to look
up a phone number or figure out who sent the message if all that is
shown is the email address. For example receiving an email where the
only information is the address i.e., [email protected], this does
not give a recipient any information about the sender. By comparison
my signature as shown below gives my title and how to contact me.
Leo J. Agrillo
Information Services Technical Manager
University Correctional Health Care
c/o NJ Department of Corrections
Bates Building Room 201
PO BOX 863
STUYVESANT AVE & WHITTLESEY RD
TRENTON, NJ 08625-0863
Phone: +1 609 292 4036 x5215
Mobile: +1 609 413 6944
e-mail: [email protected]
Your signature is set in options on both Sun
Convergence and Outlook web access.
Note: I have not found a method for using a
logo in these mail interfaces.
Members of the Rutgers Community:
The Emergency Notification System (ENS) at Rutgers
University is used to send emergency text messages to
subscribed users' cell phones during emergency situations.
Messages are geographically distributed so subscribers
receive only those messages appropriate for the campus(es)
with which they are affiliated.
Effective December 6, 2013, the legacy UMDNJ emergency
notification system called RAVE was permanently
decommissioned. Active RAVE accounts affiliated with a
Rutgers or legacy UMDNJ faculty member, staff member,
or student have been migrated into the Rutgers ENS.
Existing ENS subscribers and former RAVE users are
encouraged to log in to the ENS system at ens.rutgers.edu
to ensure their personal information is accurate.
During the week of December 2, 2013, the University’s
Office of Emergency Management conducted its biannual
test of the ENS.
If you have not already subscribed and would like to receive
text messages notifying you of an emergency or other
serious condition that affects your campus, please visit
ens.rutgers.edu.
For additional information and to view the university’s
emergency action plans, visit emergency.rutgers.edu.
Computer System Problems?!?! Who Do I Contact?

NJDOC computer system (Novell, Logician/Centricity, ITAG/LIVE Inmate Mgmt)
or equipment issues, contact:
NJDOC help desk: (609) 984-8288, [email protected]

JJC Computer system or equipment issues, contact:
JJC help desk: (609) 341-3102, [email protected]

Exchange and Sun Convergence email, MyPortal.Rutgers.edu password reset,
contact:
Rutgers IST Service Center: (732) 743-3200, [email protected]

For all other issues contact the UBHC help desk:
Phone (732) 235-4715, [email protected]

Telemedicine or other unresolved issues (NOT passwords or
logins), contact:
Leo Agrillo, office (609) 292-4036 x5215,
mobile (609) 413-6944, [email protected]
Rutgers, The State University of New Jersey—UCHC Newsletter: Oct 2013—Mar 2014
Page 11
To Resolve Payroll Issues...
Educational Assistance Program
1. Contact your payroll timekeeper. In most
departments this is your support staff. If unsure, ask
your supervisor.
The Educational Assistance Program application
must be submitted to Campus Human Resources
Benefits Services Office after the course is
completed. Course pre-approval forms are no longer required.
2. If your payroll timekeeper is unable to assist you,
contact your department supervisor, or in their
absence, the regional supervisor.
3. If neither your payroll timekeeper nor supervisor are able to assist you,
please contact Melody Massa at Central Office, phone (609) 292-4036
x5210 or email [email protected] 
Mileage —
1/1/13—12/31/13
the mileage reimbursement
rate was 56.5 cents per mile.
Effective January 1, 2014
the mileage reimbursement
rate decreased to
56 cents per mile.
Problems with UCHC
Pagers/Cell Phones
Report all problems to
Jenn VanEmburgh,
UCHC Central Office,
(609) 292-4036 x5620
or email [email protected].
The application and required documentation for
reimbursement for college courses, non-college courses and
seminars must be received in the Campus HR Benefits Services
Office within 90 business days after the completion of the
course(s), seminar(s) or conference(s).
Applications submitted without the required documents will
not be accepted. See application for list of required
documentation.
Eligibility Criteria:
Prior to the start of any course, academic credit by exam,
seminar or conference and the submission of an application
for educational assistance, staff members must meet all of the
following requirements:
1. Must have completed at least one year of continuous regular
service in a position working twenty (20) or more hours a week;
2. Must be in an active pay status (i.e. eligible to receive a paycheck);
Remember to check
your pager
on a routine basis.
3. Current performance evaluation must be satisfactory or better.
POLICY#30-01-40-50:00
Educational Assistance Application:
http://uhr.rutgers.edu//sites/default/files/form_applications/
EducationalAssistanceProgramApplication_0.pdf
If you relocate, change your residence, go
walkabout, move on up to the east side, or simply decide to
live in a different location; you must notify Central Office as
well as make the change online at myportal.rutgers.edu.
Note: Notifying one does not update the other.
I’ve Been Served!?
What should I do?
Tuition Assistance Policy 60.9.46:
http://policies.rutgers.edu/view-policies/human-resources-hr-%E2%80%
93-section-60
Educational Assistance Program information:
http://uhr.rutgers.edu/benefits/non-state-benefits-legacy-umdnjpositions/educational-assistance-ea-program
Litigation, unfortunately, is commonplace in
prisons. Most litigation against staff comes to
naught, however, all requires attention.
lawsuit or other legal
action immediately do the
following:
In such matters you would be directly served
a summons or complaint. Supervisors, peers
and support staff are not authorized to
accept service/sign off on an Affidavit of
Service on behalf of another employee.
However, supervisors should assist to arrange
a meeting with the individual being served a
summons or complaint.
Fax the legal papers, along
with the letter template
requesting legal representation, to the
attention of Jeff Dickert at (609) 341-9380.
If you are asked to sign a litigation or claim
for the name “University Correctional
HealthCare” and no specific staff name is
assigned – DO NOT SIGN or ACCEPT. This type
of claim/litigation must be served upon the
Office of the Secretary to the Board of
Governors as follows:
Call the assigned lawyer, explain the case and
make sure you understand what you are
directed to do. Denial or nonchalance will not
serve you well in such a situation. Educate
yourself about the case. Do not assume the
attorney knows the case as you do and don’t
be afraid to suggest strategy to the attorney.
Rutgers, The State University of New Jersey,
Office Secretary of the University
7 College Ave, Room 111
New Brunswick, 08901-1280
If you receive notice you are named in a
Rutgers, The State University of New Jersey—UCHC Newsletter: Oct 2013—Mar 2014
The UCHC Central Office will forward the
complaint to Risk & Claims and the Rutgers
Legal Department. They will contact you to
inform you which attorney will represent you.
If you have questions or wish to speak about
ongoing litigation, you may contact Jeff
Dickert by phone (609) 292-4036 x5228 or
e-mail ([email protected]). 
Jeff Dickert, PhD, Unit Chief Operating Officer,
Page 12
UCHC Central Office Phone Numbers/Extensions
MAIN NUMBER: 609-292-4036
FAX NUMBERS: 609-341-9380, 609-943-5449, 609-341-3399
Office
Executive Administration Staff:
Jeff Dickert:
Arthur Brewer
Rusty Reeves
Rich Cevasco
Yasser Soliman
Magie Conrad
Melody Massa
Shirley Lee
x5242
x5224
973-465-0068 x4241
x5241
x5235
x5229
x5210
x5228
Central Administration Staff: (alpha order)
1st Floor— (Vacant across from Chris B.) x5240
3rd Floor, Overflow Office
x5238
Telemedicine (Stokes Building)
x5503
Agrillo, Leo
x5215
Bartolomei, Christine
x5219
Berzins, Sharry
x5239
Chaszar, Lisa
x5211
Crapella, Debra
x5220
Deduro, Sherlito (“KC”)
x5213
Ford, Patti
x5218
Golden, (Mary) Pat
x5233
LaPenta (Prestien), Christina
x5230
Lore, Roni (Veronica)
x5223
McCollough, (Tamika) Monique
x5226
McMichael, Joanne
x5214
Morris, Mechele
x5217
Reed, Pat
x5232
Riggins, Cassandra
x5212
Romano, Cindy
x5236
Shelley, Ellen
x5216
Steefel, Lorraine
x5221
Topol, Elizabeth
x5227
VanEmburgh, Jennifer
x5620
Youngblood, Andrew
x5231
Cell
732-580-1055
609-313-4185
973-632-3194
201-407-3114
609-313-1980
908-930-4025
201-407-3144
Pager
732-396-6768
609-413-6944
201-407-3119
609-668-0892
973-281-3467
609-828-5706
609-218-0697
Email (@ubhc.rutgers.edu)
dickerje
brewerar
reevesdo
cevascrp
solimays
conradmm
massamk
leesm
agrillle
bartolch
berzinsh
lac393
crapelda
dedurosd
fordpa
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presticm
vsl20
mccolltm
jm1754
morrisme
reedp1
rigginca
romanoci
shelleee
steefelo
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youngbam
Regional Medical Providers
Hesham Soliman
William Briglia
Sharmalie Perera
x5237
856-459-7000 x7221
732-574-2250 x8305
609-238-0513
856-701-6362
609-238-0993
856-223-2262
856-223-2320
609-229-0675
solimahe
brigliwj
pererash
Mental Health Clinician Administrators
Mitch Abrams
Harry Green
Marci MacKenzie
Ellen Zupkus (JJC)
973-465-0068 x4242
856-459-7224
x5222
609-324-6296
917-887-5206
732-512-8846
201-407-3097
201-407-3117
732-396-6920
609-229-0688
732-396-6767
abramsmi
greenha
mackenma
zupkusel
Associate Director of Psychiatry
Anthony Tamburello
856-459-7000 x8239
609-410-0266
609-324-3215
tamburac
Regional Dental Administration
Harold Mapes
908-735-7111 x3430
mapeshe
Regional Schedulers
Rebecca Cozzens
Samantha Pezzella
Jose Torres
856-459-8034
856-459-8753
732-499-5010 x2867
cozzenra
pezzelss
torresj9
Rutgers, The State University of New Jersey—UCHC Newsletter: Oct 2013—Mar 2014
Page 13
Don’t be shy!
If you have ideas for future
publications, a one time article or
are interested in becoming a
regular contributor to the UCHC
Newsletter, please let us know!
University Correctional Health Care
c/o NJ Department of Corrections
Bates Building, 2nd Floor
Please email Shirley Lee at
[email protected] or
Jennifer VanEmburgh at
[email protected].
We’d love to hear from you!
Whittlesey Road & Stuyvesant Avenue
P.O. Box 863
Trenton, NJ 08625
Phone: (609) 292-4036
Fax: (609) 341-9380
Employee Assistance Program
1-866-EAP-UBHC (1-866-327-8242)
University Behavioral Health Care
242 Old New Brunswick Rd, Suite 330
Piscataway, NJ 08854
EAP is just a phone call away...
Pg. 9 Word Search Solution
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Did you know that anyone in your household is
eligible to use the EAP?
All services are provided by your employer and
free to you and the members of your
household.
All services are confidential.
No information is shared with anyone without a
written release from you.
Individuals and couples are seen for a variety of
reasons such as: personal difficulties,
relationship concerns, anxiety, depression, grief,
stress and substance abuse.
We can help with family issues such as:
parenting, single parenting, blended families
and elder care.
Whatever your concerns, we are here for you.
Please submit articles by April 15th
for the Spring Newsletter
Rutgers, The State University of New Jersey—UCHC Newsletter: Oct 2013—Mar 2014
Page 14
UCHC Excellence Award
Nomination Form
Guidelines:
1. A University Correctional HealthCare (UCHC) employee may nominate any other employee.
(Administration Staff are not eligible for this award). Individual nominees must have at
least met their probationary requirements.
2. Nominations should reflect the values stated in the UCHC mission, demonstrate exceptional
customer service (to clients, staff and vendors), volunteering to do things above and beyond
job duties, and/or making positive contributions to the overall success of the UCHC team.
3. Six staff will be selected annually for this award (3 every 6 months) and one staff from a
supervisory position or higher will be selected annually.
Name of employee being nominated:
Title: ________________________ Facility/Unit: __________________
(Required)
 Excellence in Direct Care
 Excellence in support service
Explain in detail why you are making this nomination:
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
Note: If additional space is needed, please use the back of this form or send an attachment via e-mail.
Signature of nominator: _________________________
Please print your name:
Date: ____/____/____
_________________________
Please send this form to:
Quality Improvement, UCHC Central Office
Or fax to (609) 341-9380
Rutgers, The State University of New Jersey—UCHC Newsletter: Oct 2013—Mar 2014
Page 15
Ongoing UCHC Continuing Education Log
Jan-Dec 2013 & Jan-Mar 2014
Name: _____________________________ Site: _____________________
Position: ___________________________
*** PLEASE PRINT CLEARLY***
Date
Training Activity Description
Hours
Once you complete this form submit a copy to your site Data Control Clerk/Secretary for entry
into the UCHC Database.
Keep a copy (along with attendance verification for each activity) for your personal records.
Note: Staff meetings can be included as continuing education activities provided a signed attendance log is maintained.
Rutgers, The State University of New Jersey—UCHC Newsletter: Oct 2013—Mar 2014
Page 16