HM 402 Internship Syllabus ===================================================================

HM 402 Internship Syllabus
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Welcome to HM 402. As we begin this journey, it is important we create an open and honest relationship about your summer
internship as a HART School student. With this in mind, I want to provide a consistent framework for our experiences by defining
certain roles and responsibilities each of us play.
HM 402 Internship Information

The internship, HM 402, is a required class for all students majoring in Hospitality Management in the Hart School.
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This summer only course is taken between junior and senior year and all interns completed (HM 310) at least 600
hours in the industry including a semester of work with ARAMARK.
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Successful completion of ServSafe and TIPS Certification.
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During the summer, interns are expected to work a minimum of 10 weeks and must complete at least 400 hours of
work experience over these 10 weeks. More weeks and less hours per week are acceptable, but a minimum work
week of 30 hours per week is expected. There are weekly academic requirements associated with this course. The
Hart Faculty sponsor, with input from the site supervisor, and the internship coordinator will grade the students on a
CREDIT/NO CREDIT scale for this 3-credits course.
Timing for the summer of 2016

Attend MANDATORY spring HM 402 meeting on Assessment Day. Date and Time to follow. Please bring this
document and the Approval Form.

Signed Internship Contract due to the Internship Coordinator by April 15 th.
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Start date for summer Interns
Flexible start dates from May graduation to June 15th.
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End date for summer Interns
Flexible end dates based on when both hours and weeks met.
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Mission, Vision, Core Values of the Hart School
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Hart School of Hospitality, Sport & Recreation Management - Mission Statement
We are a community in creating an environment of quality education that integrates philosophy, theory, and practice
while enhancing professional and personal growth of our students.

Hart School of Hospitality, Sport & Recreation Management - Vision Statement
The Hart School at JMU will be nationally renowned by students, peers, and industry partners for innovative teaching,
exceptional research, and transformational impact on the greater community.

Core Values that guide our Mission and Vision
o Leadership
o Integrity
o Respect
o Student-Centered Learning
o Diversity
o Innovation
- See more at: http://www.jmu.edu/hartschool/about/missionvisionvalues.shtml#sthash.z9CuxMr0.dpuf
COURSE Objectives will be demonstrated by the successful completion of the course assignments

Work Experience:
 Gained an understanding of a “real world setting” by contributing to the site’s day-to-day
operations.
 Worked independently and as an integral member of the operation’s team.
 Became more aware of current issues and trends within the hospitality disciplined. Gained more
specific knowledge and skills required to be a successful entry level leader within the hospitality
industry.

Application of Learning
 Applied academic training and university experiences to the real world setting.
 Observed and then progressed to conducting a variety of duties assigned by the site supervisor.

Sought feedback from all supervisors and mentors about knowledge, skills, and practical
application abilities.
 Reflected on academic preparation and new information learned during the internship.

Career Preparation
 Practiced professionalism on a day to day basis (e.g., dress, punctuality, communication, and
willingness to seek and grow from feedback, willingness to take on any task).
 Networked with potential employers/organizations.
 Gained valuable work experience to add to a resume.
 Created a mini-management project which helped the sponsoring organization and added to the
intern’s to add to a resume and can be used as a portfolio piece.
 Updated resume and cover letter to be prepared to apply for full time employment upon graduation
from JMU.

Evaluation and Assessment
 Self-reflected and evaluated own strengths and weaknesses.
 Demonstrated ability to work closely with supervisors and mentors to evaluate progress, to process
feedback, and to continue to develop as a new professional in the field.
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Key Terms
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Work Week - begins at 12:01 am on Monday and ends at 11:59 pm on Sunday.
Week One - you may begin work anytime and or day this week but the last day of your first week at work is Sunday at
11:59 pm. I realize your work site does not follow this schedule, but this will allow us to have a common language and
understanding
Week Two to Week Ten always begins at 12:01 am on Monday and ends at 11:59 pm on Sunday
Submissions to Canvas
Wednesday by 11:59 pm EST Deadline- this is the due date for weekly hourly post, insights/reflections and learning
activities. These three elements (hourly posts, insight/reflection; and learning activities (are defined in the next few
paragraphs. On Wednesday of your second week of work and every Wednesday afterwards you have several
assignments due by 11:59 pm EST
Assignments
1.
Weekly Posts
 Every Wednesday by 11:59 pm EST you post the weekly hour summary sheet (excel) that details the
number of hours you worked the previous week and the document automatically updates the number of
hours. In addition, you will keep an aggregate/ total number of hours worked to date.
2.
Weekly Insights/ Reflections
 Every Wednesday by 11:59 pm EST, beginning in week two you will write 3-5 paragraphs about experiences
you are having at work through a series of questions. This weekly activity is called INSIGHT
REFLECTIONS. The insights are things you are learning about yourself as a future leader within the
hospitality industry. Research has shown the opportunity to reflect/review/think about something adds
complexity to the person. So each week there is a different focus area for you to think about (insights) then
share your thoughts (reflection) with your Hart faculty supervisor. In each weekly module, the insight
reflection question (s) is presented so you can think about it during the week and come up with a thoughtful
response. As a reminder, every Wednesday by 11:59 pm EST, once you begin work, you have an
assignment (s) due.
 So during your first week of work our focus is going to be on the training you received. Please reflect on the
following insight due by 11:59 pm EST on Wednesday of week two of your internship.
 Provide complete details of your training for your position. 1) be specific and include who, what, where,
when, why, how. 2) Assess the quality of the training talking about what worked for you and did not work. If
you did not have a formal training please create an overview of what you would do in a training session for
your position. The expectation is this assignment should be 1/2 to 1 page posted on canvas.
3.
Learning Activities
 These are assignments which are due through the summer. These are due as detailed in each module
posted on canvas as well as at the end of the course outline. Please note these are due on the
assigned Wednesday by 11:59 pm EST.
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ROLES AND RESPONSIBILITES

Site and Supervisor Responsibilities
o Providing an experience which embraces an environment conducive to learning and professional growth in
Hospitality and its related fields.
o The experience needs to be 400 hours and a minimum of 10 weeks over the summer of 2016.
o The experience should allow for responsibility that progresses over time and provides development of knowledge,
skills, and professionalism.
o A commitment of a minimum of 30 hours a week is required of the site to ensure that the intern can complete the
hours over the summer.
o There should be some form of orientation to your operation, along with access to the employee handbooks as well
as rules and expectations.

Providing supervision and mentoring
o It is expected that the intern will be given both direct and indirect supervision (as appropriate for your site and the
intern’s duties).
o Direct supervision is key for the student to gain valuable feedback from trained professionals. Having several
mentors is also encouraged. These may be people who are not the named supervisor, but who work closely with
the intern.
o Daily or weekly meetings are recommended to allow for feedback and questions.

Goals and objectives
o The interns are to generate a list of goals and objectives of what is to be accomplished during their time at your
site.
o Students are required to share this document with you and to obtain your feedback prior to beginning the
internship.
o Once agreed upon, the internship agreement is signed and dated and returned via fax or email (pdf) or mailed to
the Internship coordinator so that the internship can be officially approved for credit within the Hart School.

Evaluation
o There is a midway and final evaluation form for each site to complete.
o Please complete the form and review your overall evaluation of their efforts for the first five weeks.
o Again, we look for you (and any of his/her mentors) to provide constructive feedback to help the intern develop
their knowledge and skills, as well as to encourage professional growth
o These electronic evaluations should be completed by the 5th week of the summer experience and at the
completion of the internship. Students are aware of the criteria being used and you will receive a link via e-mail to
complete the evaluation tool.

Project
o Students are required to complete a mini-management project worth 25% of their grade.
o There is need for approval from both the intern’s work sponsor as well as the Hart School faculty member.
o Details of the format of the proposal and some other helpful hints are provided in greater depth.
o The goal is for the students to take the leadership role in the project and also to produce some “product” that is
not only useful for the host sponsor, but is also a portfolio piece for the student.
o The Mini-Management Project, its implementation, and product development is the responsibility of the student.
o It is highly desirable that this project be presented to senior management in the operation if time allows.
Student Responsibilities

The student intern is responsible for securing the internship, clarifying roles and responsibilities of this position, and
completing the necessary approval form (due by April 15) to the internship coordinator.

Student information and certifications- students are aware that sites may require any or all of the following prior to
starting of their internship.
o Current ServSafe certification (certain sites may require additional certifications)
o TIPS certification
o Current immunizations
o Background check
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
Completing all assignments – It is the responsibility of the student to complete all assignments and the required 400
hours. The students are also required to discuss issues surrounding duties and hours with the site supervisor and the
Hart School Faculty Course Instructor. It is the responsibility of the Hart School faculty member to ensure the site
supervisor completes and submits the five-week and final intern evaluation.

Meeting the requirements of your site – It is expected that once an intern starts at their work site that they must
meet the employee expectations and rules. It is recommended that these expectations be made clear in the student’s
orientation and that the site supervisor will deal with any inappropriate behavior consistent with company policies and
procedures as well as talk with the Internship Coordinator, Reg Foucar-Szocki cell phone 540-383-6541.

In addition, the student intern is expected to work the required minimum number of hours (400) AND at least 10 weeks;
seeking out supervision on site as needed, and completing the academically-related tasks which are consistent for
every JMU Hospitality Major taking HM 402 during the summer. Note HM 402 is not offered in the fall or spring but
every SUMMER.
Hart School Faculty Supervisor
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What is a FACULTY SUPERVISOR? This is your key JMU contact and a hospitality faculty member.
The HART faculty supervisor is responsible for helping the intern integrate the internship into his or her total academic
experience.
The HART faculty supervisor provides academic direction and evaluates the learning derived from the
internship. Once the student has found an internship and approved by the internship coordinator, the HART faculty
supervisor will advise the student about the academic requirements for the internship which are posted on Canvas.
The HART faculty supervisor maintains appropriate contact with the student throughout the internship to give direction
and support. The HART faculty supervisor is asked to initiate a phone call/Skype/face time conversation with each
intern after 200 hours of internship time is completed. Other forms of required contact throughout the internship are
weekly correspondence via feedback on assignments and learning activities. Additional amount and form of contact is
determined by the HART faculty supervisor.
The HART faculty supervisor evaluates the intern’s learning and assigns and submits the grade CR/NC to the
registrar. Since summer grades are due on July 24 and most of you will not be finished with your internship, your
temporary grade will be an INCOMPLETE (I), Once all assignments are completed by the intern and graded, the I
grade is removed. Grade changes take up to four weeks at the start of the fall semester to be changed and updated
on your transcript.
The Hart Faculty supervisor will communicate throughout the semester to the Internship Coordinator and School
Director regarding interns who are not responsive to course assignments or more than two weeks late on any
assignment.
HM Internship Coordinator
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

The internship coordinator is Dr. Reg Foucar-Szocki and serves as the central information resource for all questions
concerning internships prior to your assignment with a specific HM faculty Supervisor. In the spring semester, the
coordinator is responsible for informing the participants in the internship of their roles and responsibilities. The
coordinator addresses questions and, if necessary, mediates problems and issues among the participants prior to the
end of the spring semester
The internship coordinator is responsible for informing prospective interns about the process and requirements of
securing and participating in an academically appropriate internship. Students can learn this information in regularly
scheduled information sessions.
Lastly, if you are not receiving timely feedback from your HART Faculty Sponsor, please inform Reg via text at 540383-6541 so he can arrange a time to talk with you about your concerns.
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Grading
Total Points Available
Internship Approval form completed by 4/15
50 points
Review and Read the Syllabus
40 points
Weekly Post of Hours
10 Points
Weekly Reflections/Insights
200 Points
LA # 1 Job Description
50 Points
LA # 2 Critical Incident
100 Points
LA # 3 Mini Management Proposal
50 Points
LA # 4 Interviews
100 Points
LA # 5 Good and Bad Management
100 Points
LA # 3 Final Project
150 Points
LA # 6 Paper
100 Points
Participation in discussion board
50 Points
Total Available Points
1,000 points
>>>>> To pass the class a total of 800 points needs to be earned >>>>>
LATE ASSIGNMENTS

Assignments are posted as LATE if received after 11:59 PM EST on Wednesday of the week they are due and
penalized below and posted within 7 days of their due date.

Any Assignment turned in more than a week late is valued at 0 points\

Any Hour Post turned in late is a 10 point deduction from your point total
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Any Reflection/Insight turned in late is a 50 point deduction from your point total
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Any Learning Activity turned in late is valued at a maximum of 50 % of the original point value.
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Any Hour Post or Reflection not completed is a 100 point deduction from your point total.
Any Learning Activity not turned in deducts double the point value from your point total.
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Schedule for HM 402
Week
Hourly Posts
Insight/Reflection
Learning Activity
Pre - intern
Approval form to Reg
Pre - intern
Review Course Outline
One
Read how to be a successful intern
Two
Post Hours for previous week
Training
Job Description
Three
Post Hours for previous week
Customer Service
Four
Post Hours for previous week
Impression
Five
Post Hours for previous week
Connecting School to Work
Six
Post Hours for previous week
Workplace Frustration
Seven
Post Hours for previous week
Growth Assessment
Eight
Post Hours for previous week
Top Ten List
Interviews
Nine
Post Hours for previous week
If I Had a Million $
Good and Bad Management
Ten
Post Hours for previous week
Critical Incident
Final Management Project Due
Eleven
Post Hours for previous week
Critical Incident
Mini Management Project Proposal
Completion of Performance Review Looking Back and Moving Forward Paper
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Insights/Reflections
Every week the student will reflect on an insight assignment preview given the week prior to the due date. A 3-5 paragraph
response is required for insight assignments unless otherwise specified. The insight assignments will be due the Wednesday of
each week at 11:59 pm EST. Each weekly insight assignment submission will be worth 20 points.

Week Two - Training: Provide complete details of the training you received for your position.1. Be specific and include
who, what, where, when, why, how.
o Assess the quality of the training - talking about what worked for you and did not work. If you did not have a
formal training program please create an overview of what you would do in a training session for your
position. The expectation is this assignment should be 1/2 to 1 page typed.

Week Three - Customer Service: List three examples of a positive customer service experience you observed or were
part of. List 2-3 examples when a customer made you mad, upset, or frustrated.

Week Four - Impressions: Has your general impression of your employer/organization changed from your first few
days of work? What differences have you noticed? What has stayed consistent? Please be specific.

Week Five - Connecting School and Work: List three to five topics you learned in your HM courses that you have used
in your internship thus far. Be specific - there should be one paragraph (4-5 sentences) per topic detailing the
importance of this topic to being an effective leader.

Week Six - Work Place Frustrations: Provide details about 3 scenarios when you were frustrated:
o By your supervisor;
o By a co-worker, and
o By a customer who made you mad or upset this week.
o These incidents do not have to be related. As always, please provide as much detail as possible.

Week Seven - Growth Assessment: Think back to your first week of work. What are three work related tasks that you
now feel comfortable doing? Each task should be detailed in a separate paragraph of 4-5 sentences including why you
feel this way. Lastly, could the employee training you wrote about in week three be improved to make you more
comfortable in your duties quicker?
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Week Eight - Top Ten List: Create a top ten list of, in your opinion, "what it takes to be a successful intern." Each of
the ten headings should be supported by a paragraph providing rationale/support for your inclusion. Always provide a
heading such as "you’re the Intern, NOT the General Manager" then expand on this.

Week Nine - "If I Had a Million Dollars”: If you had $1 million dollars to spend to improve the company you are currently
interning for, what would you do? Some examples are employee adjustments, training, construction, or marketing.
There is no wrong answer.

Week Ten - Critical Incident Assessment: Read your critical incident assignment from the first half of the summer.
What do you think about your assessment of the situation and your solutions now that you have been with the
organization for the past 10 weeks? If you would not change your assessment - why?
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Learning Activities
These conceptual assignments help the student delve further into his/her learning experience during the internship course. Each
learning assignment gives detailed instructions on how to complete and will be due Wednesday at 11:59 pm EST of the week it
is assigned. Supporting materials for learning activities can be found in the Learning Activities Module Tab in Canvas for more
information. Learning activities vary in point worth, but are listed in Canvas for reference. Each submission will vary in point
value.

Learning Activity #1 - Job Description: Submit a copy of your job description by 11:59 pm EST on Wednesday in
week two. In addition, provide an organizational chart of your location/internship site. If your work site does not have a
formal job description for your position, usehttp://recruitloop.com/blog/how-to-write-a-job-description/ (Links to an
external site.) If you need to create an org chart please use http://smallbusiness.chron.com/create-organization-chartmicrosoft-word-58781.html (Links to an external site.)

Learning Activity #2 - Critical Incident: This learning activity deals with an interpersonal situation in which
management was involved during your internship. In the first paragraph briefly describe the particular situation in
which you saw one of your managers involved. In the next paragraph, provide specifics of who was involved and what
exactly occurred. Thirdly, describe the outcome that would have been the best for all concerned if the situation had
been handled differently Lastly, after reflecting on the interpersonal situation and how it was handled, explain how you
would have handle the situation differently if you were the manager and how the outcome would have benefited the
individuals involved. Keep in mind that this exercise is mainly for you to take a step back and analyze a situation that
you will probably have to deal once you are the manager in the industry. This is a confidential writing between you and
your faculty supervisor and should not be shared with management

Learning Activity #3 - Management Related Project Proposal: The mini-management project is an opportunity for you
to work independently on a mutually agreed-upon business project that takes advantage of the unique characteristics
of the sponsoring organization and your individual skills. You need support of your sponsoring organization as well as
your HART Faculty Sponsor before you can progress. This project should take a minimum of 20 hours to complete.
Please keep a journal of hours spent on the project. In addition, the proposal addresses some business issue or
opportunity that you would like to explore as part of your internship experience. Some examples from previous
internships include: conducting research on customer needs and preferences, developing and promoting a product or
service, developing a recycling program, creating a special event, or developing a new employee orientation
packet/program. Lastly, as you begin to think about your project, look at issues or challenges which you can have a
positive impact. DO NOT take on an issue that is unsolvable or has persisted for years, you will only become frustrated
and no positive result will occur.

Learning Activity #4 - Interviews: Interview three executives within your company. As a way to provide direction for
the interviews some questions for you to consider are located on canvas. Please take a picture with each executive.

Learning Activity #5 - Good and Bad Management Paper: In a two page paper, list 5-7 good management practices
and 5-7 bad management practices you have observed during your internship. Use a bullet format that lists each
practice with a 1-2 sentence description of what you observed while you were interning.

Learning Activity #6 - Management Related Project Submission: Please submit completed mini-management project
to canvas by Wednesday, 11:59 pm EST in week ten. As part of the requirements for your senior seminar you will
showcase your mini-management project to all students in the class. Please make sure to keep a copy of all
correspondences and outputs for this valuable learning experience. Take pictures where appropriate. At a minimum
you need 10 candid pictures of you at work.

Learning Activity #6 - Looking Back and Moving Forward Paper : In this 2 page, self-reflective paper you will critically
examine your weaknesses as a leader by listing 3 to 5 areas you will be working on as you complete your senior year.
The 3 to 5 areas should be measurable and focused on growth areas for you to be a stronger and more effective
leader.

On line discussions will be used at the discretion of each HART Faculty Supervisor as detailed in their course outlie. In
addition, please be advised as part of the HM Capstone, ALL Hospitality student will create an electronic portfolio
where your 402 internship will be showcased along with your mini-management project. You need at least 5 pictures
of you working at your internship this summer for the electronic portfolio along with the results of your minimanagement project.
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