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M E M O www.aeso.ca
2500, 330 – 5 Ave SW Calgary, Alberta T2P 0L4 Bus: 403.539.2450 Fax: 403.539.2949 www.aeso.ca M E M O DATE: October 29, 2010 TO: AESO Board FROM: Vice-President, Finance AESO Updated 2011 Business Plan and Budget Proposal SUBJECT: Attached, please find enclosed the AESO’s Updated 2011 Business Plan and Budget Proposal (the Plan). This document was prepared by AESO Management in consultation with stakeholders and outlines: • • • • • • The process employed to develop the Plan; The AESO’s proposed 2011 business initiatives; The proposed 2011 general and administrative, interest and amortization cost budgets; The proposed 2011 other industry cost budgets; The proposed 2011 capital budgets; and The forecasted ancillary services and transmission line loss costs for 2011. AESO Management will be requesting at an up coming Board meeting that the AESO Board approve, or amend and approve, as appropriate, the items outlined in Section 1 of this document. Prior to the meeting, stakeholders may request the opportunity to meet with you to discuss their written comments related to the information provided. As you are aware, these meetings are scheduled for November 9, 2010. Should you have any questions or additional information requirements please let me know. Yours truly, Todd D. Fior Vice-President, Finance cc: David Erickson, President and Chief Executive Officer Greg Spence, Director, Business Planning Carol Moline, Director, Accounting and Treasury Industry Stakeholders 2011 Updated Business Plan and Budget Proposal October 29, 2010 2011 Updated Business Plan and Budget Proposal Table of Contents Section 1 Board Decision Items Section 2 Stakeholder Presentations to the AESO Board Section 3 Stakeholder Consultation Undertaken Section 4 Section 5 • Terms of Reference for Budget Review Process • Budget Review Process • Budget Review Process Schedule 2011 Updated Business Plan and Budget Proposal • General & Administrative Costs (2011 updated budget) • Interest Costs (2011 unchanged budget) • Amortization (2011 updated budget) • Capital (2011 updated budget) • Other Industry Costs (2011 unchanged budget) • Transmission Line Losses (2011 forecast) • Ancillary Services (2011 forecast) Stakeholder Comments and AESO Responses Table of Contents 2011 Updated Business Plan and Budget Proposal Section 1 – AESO Board Decision Items Executive Summary In January 2010, the AESO Board published their decision approving the 2010 and 2011 Business Plan and Budget Proposal (Business Plan). This Business Plan set forth the foundation on which we intended to operate the business for 2010 and 2011, our multiyear planning document. When the multi-year planning process was established with stakeholders and our Board, the principles for an annual review process were set. As part of this process, prior to the start of each fiscal year, we would review the established business initiatives and prepare a forecast to assess any budget changes required to deliver these business initiatives. This process ensures that any material change to our budget is considered as we reassess our business initiatives in year two of the business plan. Over the last several months, we have reviewed and discussed with stakeholders and our Board, the business initiatives for 2011. From this review, we have confirmed that execution of our planned direction for our operations in the upcoming year will enable the AESO to meet its mandate 1 and act in a leadership capacity in the industry. This 2011 Updated Business Plan and Budget Proposal (2011 Updated Business Plan) confirms the business initiatives that are our focus for 2011. Our adjusted budget is based on the funding required for us to achieve our business initiatives as outlined in the 2011 Updated Business Plan. In addition to this, we are also providing the wires, transmission line losses and ancillary service cost forecasts for 2011 which are within the AESO Board’s mandate for approval based on the provisions in the Transmission Regulation. 1 The Alberta Electric System Operator (AESO) is responsible for the safe, reliable and economic planning and operation of the Alberta Interconnected Electric System (AIES) and the facilitation of a fair, efficient and openly competitive electricity market. Page 1 2011 Updated Business Plan and Budget Proposal At this time, we are presenting this 2011 Updated Business Plan to the AESO Board for endorsement and approval which includes the following: • • • • • • • General & Administrative Costs (2011 updated budget) Interest Costs (2011 unchanged budget) Amortization (2011 updated budget) Capital (2011 updated budget) Other Industry Costs (2011 unchanged budget) Transmission Line Losses (2011 forecast) Ancillary Services (2011 forecast) The stakeholder consultation process we undertake, referred to as the Budget Review Process (BRP), allows us to prepare a comprehensive business plan and budget that has been reviewed, discussed and at times challenged before we’ve reached this point. We continue to believe that this open and transparent process enables us to prepare a thorough and comprehensive business plan and we believe our stakeholders continue to appreciate this inclusive process. The end result is a well communicated and understood business plan that will provide us direction in the upcoming year. There were no formal written questions or comments received from stakeholders during the 2010 BRP though we responded to various questions posed from stakeholders during these meetings. The following will be requested of the AESO Board. Page 2 2011 Updated Business Plan and Budget Proposal AESO Board Approval Requested 1. Endorse the 2011 business initiatives1 that are included in the 2011 Updated Business Plan and Budget Proposal which are consistent with those outlined in the 2010 and 2011 Business Plan and Budget. 2. Approve the following proposed 2011 budget and forecast amounts: Revenue Source ($ million) Budget/Forecast Category Transmission Energy Market 58.3 24.6 2.5 Interest 3 1.4 0.9 0.3 Amortization 3 8.9 5.1 3.1 General and Administrative 2 Load Settlement Capital 4 85.5 2.6 (unchanged) 17.1 27.0 Other Industry 5 Wires 6 Transmission Line Losses Total 6 Ancillary Services 6 21.5 14.3 7.2 - 728.0 - - 728.0 121.0 - - 121.0 95.9 - - 95.9 (unchanged) Details provided on the following pages in the 2011 Updated Business Plan (Section 4): 1 Page 3-14 2 Page 23 3 Page 26 4 Page 28 5 Page 20 and Appendix C 6 Page 21 Page 3 2011 Updated Business Plan and Budget Proposal Section 2 – Stakeholder Presentations to the AESO Board Stakeholder presentations to the AESO Board to be inserted when received. Page 1 2011 Updated Business Plan and Budget Proposal Section 3 – Stakeholder Consultation Undertaken The Transmission Regulation 1 (T-Reg) includes provisions addressing the approval of the AESO’s own costs, ancillary services costs and transmission line losses costs. The T-Reg provides that the AESO must consult with participants with respect to the proposed costs to be approved by our Board. It also provides that these costs, once approved by the AESO Board, must be considered by the Alberta Utilities Commission (Commission) as ‘prudent’ unless interested persons satisfy the Commission otherwise. The practice we have established to carry out this consultation is the Budget Review Process (BRP). The BRP is a transparent stakeholder process which provides a level of prudence review with input from stakeholders. At the conclusion of the BRP, we will make a recommendation with respect to our own costs (general and administrative, interest, amortization, capital and other industry costs), ancillary services costs and transmission line losses costs to the AESO Board for approval. We have posted on the AESO website the BRP overview, terms of reference and a calendar providing the 2010 BRP milestone activities leading up to an AESO Board decision (the calendar was revised throughout the process to accommodate process changes and schedules). These documents have been included as Appendices A to C to this Section. At a high level, the BRP steps followed in this second year of a two year budgeting process are as follows: 1. Notice to Stakeholders 2. AESO Develops Ancillary Services and Transmission Line Losses Cost Forecasts 3. Technical Meeting(s) to Review the Own Cost Budget Forecasts and Prior Year Actual Costs with Stakeholders 4. AESO Board Decision As with prior years’ BRP, the process has been open to all stakeholders and the process had been transparent as all presentation material, stakeholder comments (if any) and our responses have been posted on the AESO website. Through this process, we have ensured that all stakeholders have had an opportunity to provide input. The BRP will be re-evaluated with stakeholders at its conclusion and refinements made to the process going forward as required. 1 A/R 86/2007 Page 1 2011 Updated Business Plan and Budget Proposal Appendix A – Terms of Reference for Budget Review Process ~ last reviewed July 2010 Transparency is the overarching principle in the BRP. The following will ensure transparency to stakeholders during this process: • The process should be open to all stakeholders that are interested. • The size of the group should not be limited. • Stakeholders are encouraged to register as participants at the outset of each year’s process in order to ensure a consistent understanding and to minimize inefficiencies. • Comments will be collected in written form, and be shared with all stakeholders (i.e., posted to the AESO website). As well, stakeholders will have an opportunity to comment on each other’s comments. • The decision rendered by the AESO Board on these matters, will contain reasons / rationale. • Throughout the process, the AESO will endeavour to provide as much information as reasonably possible to ensure stakeholders have all information relevant to the subject matters under review. However, the AESO and stakeholders will need to agree on the level of detail to discuss (including confidential information), on an issue by issue basis, in an effort to be most effective and efficient. • At the end of each AESO BRP cycle, the AESO and stakeholders will evaluate the effectiveness of the process and make appropriate changes if required for the following year. In addition: • Everyone is able to present their views. • Everyone must work within the timeline agreed upon at the start of the process. • This process is not a negotiated settlement. • The material to be delivered to the AESO Board in order to prepare a decision does not have to be agreed upon unanimously. • Information will be provided to all stakeholders in a timely manner. • Stakeholders will have a reasonable time period to review and respond to AESO material. • Nothing will preclude the opportunity for stakeholders to ultimately appeal any decision using the dispute mechanism outlined in the ISO Rules. Appendix A 2011 Updated Business Plan and Budget Proposal Appendix B – Budget Review Process ~ last reviewed July 2010 Refer to the following BRP flow diagram. Appendix B 2010 Budget Review Process – Abbreviated BRP Process to approve forecasted Ancillary Services & Transmission Line Losses and update Stakeholders on 2011 Business Priorities and Own Cost budget 1.0 2.0 3.0 4.0 5.0 Notice to Stakeholders AESO develops Own, Ancillary Services and Transmission Line Loss Costs Forecasts Technical Meeting to Review Forecast & Prior Year Actual Costs AESO Board Decision Dispute or Appeal Process • Review progress on existing • AESO Board reviews • Dispute resolution • Notice sent to all stakeholders that the process to develop and review forecasted costs will commence • Process includes developing a schedule with all milestone dates • AESO prepares forecast of Ancillary Services, Transmission Line Losses and Own Costs • AESO prepares prior year actual costs compared to approved costs with variance explanations • AESO provides documents to stakeholders in advance of holding a technical review session(s) strategic plan and priorities with stakeholders and provide update on 2011 priorities. • AESO holds technical session(s) with stakeholders where the AESO presents cost results, forecasted costs, assumptions and responds to stakeholder comments • AESO posts meeting overview document to AESO website and asks for written comments • AESO makes revisions as deemed necessary • AESO prepares an AESO Board Decision Document and provides to stakeholders for review prior to submission to the AESO Board • AESO submits Board Decision Document to the AESO Board for review and decision July 22, 2010 Alberta Electric System Operator Board Decision Document • Stakeholders make oral or written presentations to the AESO Board on issues of disagreement or concern (multi-lateral) • Stakeholders have the mechanism for instances where a stakeholder disagrees with the AESO Board Decision. • The Dispute Resolution process is outlined in the ISO Rules opportunity to provide comments on each stakeholder presentation • AESO Board considers stakeholder presentations and reply comments in its approval process • AESO Board issues a decision for AESO’s Own, Ancillary Services and Transmission Line Loss Cost forecasts with rationale. Page 1 of 1 2011 Updated Business Plan and Budget Proposal Appendix C – Budget Review Process Schedule ~ last reviewed September 2010 Refer to the following calendar providing the 2010 BRP milestone activities. Appendix C 2010 Budget Review Process (BRP) - Abbreviated External Calendar - Process - Revised September 15, 2010 Stakeholder Meetings Stakeholder Comments Requested Stakeholder Comments Received AESO Posts Meeting Summary AESO Board Meeting JULY Mon Tues Wed AUGUST Thurs 1 Fri 2 Holiday 5 6 7 8 Mon 2 Tues 3 Wed 4 SEPTEMBER Thurs 5 9 10 11 12 Distribution of materials for Aug 30 mtg. (Step 3.0) 12 19 26 13 20 27 14 21 28 15 16 22 23 Distribution of Notice to Stakeholders and Process Review Materials (Step 1.0) Web posting for comments of July 22 Notice to Stakeholders (Step 3.0) 29 30 16 23 Mon Tues Wed 1 OCTOBER Thurs 2 Fri 3 Mon Tues Wed November Thurs Fri 1 Mon 1 Tues 2 Wed 3 17 24 30 31 Tech. Mtg. AS & Line Loss Costs (Step 3.0) Web posting for comments of Aug 30 mtg. (Step 3.0) 18 25 19 26 13 6 Web posting of comments on Process Review Materials (Step 3.0) Holiday 20 13 27 20 27 7 8 9 10 4 5 6 7 8 8 Web posting Distribution of materials for Tech. Mtg. for comments Tech. Mtg. Own Costs - I of (Step 3.0) Oct 7 mtg. Own Costs - II (Step 3.0) (Step 3.0) 14 21 28 15 22 29 16 23 17 11 Receive Stakeholder comments from Aug 30 mtg. (Step 3.0) Holiday 24 18 Web posting of comments on Aug 30 Tech. mtg. (Step 3.0) Receive Stakeholder comments from Oct 7 mtg. (Step 3.0) 30 25 Distribution of materials for Tech. Mtg. Own Costs - I (Step 3.0) Receive Stakeholder comments from Oct 14 mtg. (Step 3.0) 1 of 1 12 19 13 20 14 15 Tech. Mtg. Own Costs - II (Step 3.0) Distribution of draft Board Decision Document (Step 3.0) 21 22 9 December Thurs 4 Fri 5 Receive Stakeholder written submissions for AESO Board (Step 4.0) Web posting of written submissions for AESO Board (Step 4.0) 10 11 17 24 Receive Stakeholder comments from July 22 Notice (Step 1.0) Holiday 9 Fri 6 Mon Tues Wed 1 Thurs 2 Fri 3 12 6 7 8 9 10 18 19 13 14 15 16 17 25 26 20 21 22 23 24 AESO Board Meeting (A.M.) 15 22 Oral Presentation to AESO Board or 16 Board Committee (Step 4.0) 23 AESO Day Off 26 27 28 Distribution of final Board Decision Document Step (3.0) 29 29 30 27 28 Holiday Holiday 29 30 31 AESO Day Off 09-17-2010 2011 Updated Business Plan and Budget Proposal Section 4 – Updated Business Plan and Budget Proposal Page 1 2011 Updated Business Plan and Budget Proposal Version 2 October 29, 2010 2011 Updated Business Plan and Budget Proposal Table of Contents Our Planning Process....................................................................................................... 1 Multi-Year Planning Process ........................................................................................ 1 Year Two Assessment Findings ................................................................................... 2 Our Business Initiatives ................................................................................................... 3 Market Development .................................................................................................... 3 Electric System Development (Transmission).............................................................. 6 Customer Access Services........................................................................................... 9 Electric System Operations ........................................................................................ 11 Enabling Our Core Business Areas............................................................................ 13 Our Financial Highlights................................................................................................. 15 Section I – 2010 ............................................................................................................... 16 Costs........................................................................................................................... 16 Capital Expenditures ......................................................................................... 17 Section II – 2011 .............................................................................................................. 19 Financial Outlook........................................................................................................ 19 Costs........................................................................................................................... 21 Transmission Operating Costs .......................................................................... 21 General and Administrative Costs..................................................................... 23 Interest Costs and Amortization ........................................................................ 26 Capital Expenditures ......................................................................................... 27 Revenue ..................................................................................................................... 29 Appendix A: Multi-Year Budget Process.......................................................................... 31 Appendix B: Year-To-Date August 2010 Financial Results Detail................................... 32 Appendix C: 2011 Other Industry Costs .......................................................................... 37 Appendix D: Transmission Operating Cost Definitions.................................................... 38 Appendix E: 2011 General and Administrative Cost Detail ............................................. 40 Appendix F: 2011 Staff Addition Detail ............................................................................ 44 PAGE i 2011 Updated Business Plan and Budget Proposal Appendix G: 2011 Consulting Cost Detail........................................................................ 46 Appendix H: Capital Projects ........................................................................................... 49 Appendix I: Allocation of Costs ........................................................................................ 56 PAGE ii 2011 Updated Business Plan and Budget Proposal Our Planning Process Our Planning Process Multi-Year Planning Process In January 2010, the AESO Board published their decision approving the 2010 and 2011 Business Plan and Budget Proposal (Business Plan). This Business Plan set forth the foundation on which we intended to operate the business for 2010 and 2011, our multiyear planning document. In the development of the Business Plan in 2009, we carried out an in-depth review of our organization and the environment in which we operate; we reviewed how we operate, the demands on our organization and what financial resources are required to fulfill our mandate and achieve our strategic objectives and business initiatives. The culmination of this work was the Business Plan. When the multi-year planning process was established with stakeholders and our Board, the principles for an annual review process were set (Appendix A provides additional information). As part of this process, prior to the start of each fiscal year we would review the established business initiatives and prepare a forecast to assess any budget changes required to deliver these business initiatives. This process ensures that any material change to our budget is considered as we reassess our business initiatives in year two of the business plan. As was acknowledged when we presented the Business Plan and when it was subsequently approved by the AESO Board, it was understood that “AESO Management and the AESO Board would closely monitor the demands on the resources of the AESO [during the multi-year planning period], make adjustments as appropriate, and obtain stakeholder input if required”1. The circumstances that would warrant intraprocess budget reviews by stakeholders and the AESO Board would be based on any significant changes in the AESO’s Business Plan and related priorities and cost variances. 1 AESO Board Decision 2010 and 2011-BRP-001 issued January 2010 (page 22) PAGE 1 2011 Updated Business Plan and Budget Proposal Year Two Assessment Findings Over the last several months, we have reviewed and discussed with stakeholders and the AESO Board, the direction of our strategic plan and related business initiatives for 2011. From this review, we have confirmed that execution of our planned direction for our operations in the upcoming year will enable the AESO to meet its mandate2 and act in a leadership capacity in the industry. This 2011 Updated Business Plan and Budget Proposal (2011 Updated Business Plan) reiterates and confirms the business initiatives that are our focus for 2011. Additional information on the business initiatives was provided in the 2010 – 2011 Business Plan and Budget Proposal document that was distributed as part of the Budget Review Process in September 20093 and subsequently approved by the AESO Board. Once the business initiatives were confirmed, we completed a detailed assessment of the resources that are required to deliver on our commitments, reviewing human resource needs (staff and consultants) and information technology (IT) system requirements in addition to other ongoing administrative costs. This resource assessment was then compared to the 2011 budget that was approved by the AESO Board in October 2010 to determine what, if any, adjustments would be required. As will be highlighted further in this 2011 Updated Business Plan, we are proposing adjustments to the 2011 budget as a result of this detailed review. 2 The Alberta Electric System Operator (AESO) is responsible for the safe, reliable and economic planning and operation of the Alberta Interconnected Electric System (AIES) and the facilitation of a fair, efficient and openly competitive electricity market 3 Available on the AESO website at www.aeso.ca following the path About AESO ► Our Business ► 2010 and 2011 Business Priorities and Budget PAGE 2 2011 Updated Business Plan and Budget Proposal Our Business Initiatives Our Business Initiatives The AESO delivers upon its mandate through four core business areas: 1. Market Development 2. Electric System Development 3. Customer Access Services 4. Electric System Operations Integral to supporting and developing these four major business areas are the AESO’s people, technology and processes. These are our core assets. Our commitment to significant investment in these assets is fundamental to achieving the short-term and long-term goals established in the AESO’s core business areas. Market Development The AESO is responsible for facilitating the development of Alberta’s hourly wholesale electricity market, which has more than 200 participants and completed over $5 billion in electricity transactions in 2009. As Alberta’s wholesale electricity market continues to evolve, the AESO will continue to engage stakeholders to provide input on market policy issues and advance discussions that will guide the evolution of Alberta’s wholesale electricity market. The engagement of our stakeholders continues to be critical in our achievement of the initiatives as outlined in the Business Plan. The Market Advisory Group (MAC) continues to be a significant contributor to our stakeholder process. In general, we have been able to make significant progress in our implementation of the Market Roadmap thus far in 2010. Significant progress on various initiatives including wind integration, intertie framework and restoration, congestion management and remedial action schemes (RAS), demand response, operating reserves, Section 6 Fair Efficient Open Competition (FEOC) requirements, market suspension, supply surplus and market performance metrics has occurred. A list of our achievements thus far in 2010 is described in the following section. PAGE 3 2011 Updated Business Plan and Budget Proposal As we progress with these initiatives over the remainder of 2010 and into 2011, there will continue to be requirements for the development of alternatives, stakeholder consultation, rule development, operating procedure changes and system operator/market IT tools. As a result, there will be increased requirements on our Regulatory, Communications, Operations and IT groups to implement the market initiatives as they progress. We have also made significant progress on our initiative to design and implement a comprehensive framework for streamlining the approval process of Independent System Operator (ISO) Rules and Alberta Reliability Standards (ARS) (collectively referred to as our authoritative documents). We are now in the sustainment phase of this initiative as the process changes have been implemented. We continue to convert the ISO Rules over to the new requirements and as new rules arise, they are subject to the new process. We believe that the objective of a streamlined process with clearly defined participant obligations is being achieved. Our Current Achievements in 2010 The following is a summary of the initiatives that have been advanced in 2010: • A recommendation paper regarding the short-term wind integration plan was posted to the AESO website for stakeholder review and comment. The wind technical rule was filed with the Alberta Utilities Commission (Commission). • A centralized wind forecast was procured and integration of forecast data with AESO market systems is currently underway. • A recommendation paper regarding the long-term intertie framework was posted to the AESO website for stakeholder review and comment. Activities are underway to ensure successful integration of the Montana-Alberta Tie Line into the Alberta Interconnected Electric System (AIES). • A recommendation paper regarding the restoration of interties was posted for review and comment. Implementation of the import intertie restoration product (LSSi) is on track for an April 2011 implementation. • A supply surplus discussion paper was posted to the AESO website for stakeholder review and comment. It proposed a short-term solution and initiates discussion on the long-term options for supply surplus. A recommendation paper will be posted to the AESO website. • A discussion paper on the market suspension rule outlining possible options was issued for comment. A recommendation paper will be posted to the AESO website. • A discussion paper for the rules framework and transition documents was posted to the AESO website for stakeholder review and comment. • Phase 1 implementation of the Operating Reserve Market Re-design recommendation paper was completed. The procurement of operating reserves was shifted from Day-5 to Day-1 and operating reserve market reports were enhanced. PAGE 4 2011 Updated Business Plan and Budget Proposal • A recommendation paper outlining the proposed FEOC market share offer control implementation was issued. • Responses to stakeholder comments regarding the transmission congestion management (TCM) rule re-filing and the transmission RAS business practice discussion paper have been posted to the AESO website. The TCM rule is the subject of a Commission decision. Draft rules for TCM and RAS have been posted for comment on the AESO website. • On track with the preparation and analysis required to complete the 2011 Longterm Transmission System Plan. An information paper outlining the finalized baseline assumptions (load and generation scenarios) will be issued. Stakeholder consultation has occurred throughout the year. For the remainder of 2010, we will continue to focus on the market initiatives which are currently in progress. Additional information on the status of the AESO’s market initiatives can be found by visiting the MARKET tab on the AESO website. Our Plan for 2011 In 2011, the AESO will continue to advance initiatives as outlined in the Business Plan to further evolve Alberta’s wholesale electricity market and contribute to achieving the strategic objective related to the energy-only market (Strategic Objective 1: We will design and operate a competitive, energy only electricity market where evolution is driven by participants and the AESO). We will continue to consult with our stakeholders on the progress of our initiatives in support of a fair, efficient and openly competitive electricity market. Our key initiatives include: • Implement the Market Roadmap; • Facilitate integration of wind generation; • Facilitate development and restoration of interties; and • Continue to execute the transition of authoritative documents project. PAGE 5 2011 Updated Business Plan and Budget Proposal Electric System Development (Transmission) The AESO is responsible for assessing the current and future needs of market participants and planning the transmission system to meet those needs. We utilize a system planning process to proactively identify projects, achieve regulatory approval and initiate development in coordination with transmission facility owners (TFOs). Our objective is to ensure transmission facilities are in place to maintain a reliable and economic transmission system that facilitates operation of competitive electricity markets. As indicated in our 2010 and 2011 Business Plan and Budget, the transmission system is a highway for the province’s electricity industry. The transmission system must be capable of delivering electricity when and where it is needed, while power generators must be confident that they are able to connect to the grid accommodating new investment in generation. The existing transmission system is congested, aging, and results in significant wasted electricity as a result of large system losses. We continue to believe that now is the time to close the gap between the currently stretched system and one that is able to meet the current and future needs of the province. We continue to make progress on the transmission projects outlined in our Long-term Transmission System Plan (LTSP). In accordance with the Transmission Regulation (TReg), the updated LTSP will be issued on or before June 1, 2011. It is imperative that we continue to make progress on the Critical Transmission Infrastructure (CTI)4 projects as well as various regional transmission projects. The regional transmission projects must be implemented to meet market participant needs as required. As the province has been a net importer of electricity since 2002, the AESO also continues to focus some of its transmission planning activities on interties (transmission lines that connect Alberta with neighbouring jurisdictions). In addition, the T-Reg describes the roles, responsibilities and key requirements of a competitive procurement process for CTI. Pursuant to this requirement, we are developing a competitive procurement process that will apply to the Fort McMurray CTI project and future CTI projects. We have initiated stakeholder consultation on this requirement and will continue to do so as the process is developed over the remainder of 2010 and into 2011. The T-Reg has also formalized the Transmission Facilities Cost Monitoring Committee which was created under the Ministerial Order 64/2010 to provide consumers with increased transparency and the ability to monitor costs of large projects prior to the TFO’s rate hearings. The Ministerial Order describes the roles and responsibilities of the 4 In 2009, the AESO released its Long-term Transmission System Plan (LTSP) which outlines the following four Critical Transmission Infrastructure (CTI) tier 1 projects: 1. Two 500 kilovolt (kV) high voltage direct current (HVDC) high capacity lines from the Edmonton area to the Calgary and South regions. 2. One 500 kV double circuit alternating current line from the Edmonton area to the Industrial Heartland area (parts of Sturgeon, Strathcona and Lamont counties). 3. Two 500 kV lines to Fort McMurray - one from the Wabamun Lake area and one from the Industrial Heartland area northeast of Edmonton. 4. A 240 kV substation in the south Calgary area. PAGE 6 2011 Updated Business Plan and Budget Proposal 13 consumer and business groups and the AESO that form the Committee. The AESO will facilitate the provision of records to the Committee, which includes, as a minimum, the monthly project reports and quarterly cost reports. As we continue to progress with the implementation of the LTSP, there will be a heavy reliance on AESO resources. A large number of transmission need applications will be developed and filed with the Commission in 2011 which will increase the workload in Regulatory and Legal for the preparation and assembly of the applications for filing, in Corporate Communication for stakeholder consultation, in Forecasting for load forecasts and in Operations for the development and/or revision of the operating policies and procedures. In addition, IT tools may be required to support these projects. The AESO will continue to focus on its project management capabilities and disciplines as additional project management resources will be required to manage the high volume of customer connection requests. Our Current Achievements in 2010 The following is a summary of the initiatives that have been advanced in 2010: • The Commission has approved the AESO’s Needs Identification Document (NID) for transmission development in the North Central region. This covers 31,000 square kilometres, including the towns of Slave Lake, High Prairie, Valleyview, Swan Hills and Whitecourt. • The Commission has approved the AESO’s NID for transmission development in the Hanna region, which supports additional wind generation and a significant increase in pipeline load. The AESO has been coordinating the filing of 24 Facility Applications (FA) by the TFOs. These FAs will be filed during the fourth quarter of 2010 and the first quarter of 2011. • The AESO submitted a NID for transmission reinforcement in Central East Alberta in May. The hearing for the NID application is scheduled for November 2010 with the forecast for Commission approval in the spring of 2011. This will be followed up with the filing of FAs in the third quarter of 2011. • The Commission has approved the AESO’s NID for transmission development in the Yellowhead region which replaces aging infrastructure and addresses escalating maintenance capital expenditures in the region. All FAs for the project have been filed with the Commission for approval. • The CTI projects continue to advance. The FA for the Heartland transmission development project was filed with the Commission in September and we anticipate that the FA for the south Calgary 240 kV substation will be filed before year-end. The FAs for the east and west 500 kV HVDC lines will be filed in 2011. • The AESO has reviewed 57 proposal to provide service (PPS) documents submitted by the TFOs. The PPSs must be accepted by the AESO before the TFO can file a project FA. The AESO has a number of very significant transmission system reinforcements currently underway (including projects approved, pending approval and under construction) PAGE 7 2011 Updated Business Plan and Budget Proposal throughout the province. For the remainder of 2010, we will continue to focus on the implementation of our LTSP. Our Plan for 2011 In 2011, we will continue to advance initiatives as outlined in the Business Plan to further evolve the AIES and contribute to the achievement of the AESO’s strategic objective related to development of an unconstrained transmission system (Strategic Objective 2: We will lead development of a reliable transmission system, including interties with other jurisdictions, that fully enables operations of the competitive market). Our key initiatives include: • Implement the AESO’s LTSP; • Advance the development of CTI, regional and customer connection projects; • Review and streamline the end-to-end transmission development process for system and customer connection projects; and, • Update the AESO’s LTSP and file it with the Commission. PAGE 8 2011 Updated Business Plan and Budget Proposal Customer Access Services We are responsible for providing customers with transmission system access to the Alberta power grid and access to the wholesale electricity market. The AESO provides customers (i.e., generators and large commercial and industrial endusers) with access to the AIES. The AESO will continue to focus on implementation of the redesigned customer connection process and on the execution of the large number of connection projects in the queue. In April 2010, we implemented a new customer connection process with the objective of having a more effective and efficient process to connect market participants to the grid. The number of connection applications slowed in 2009 due to the economic downturn. However, prior to 2009, the AESO received system access requests at an unprecedented rate resulting in a backlog of applications. Some projects which were delayed or deferred as a result of the economic downturn have now resumed and applications for new projects are also being received. In addition, a number of the new connection applications are quite complex in nature. The AESO currently has over 200 active customer connection projects. Currently, we expect to file 45 customer connection NIDs with the Commission in 2010 which is a significant increase over 2009 (2009 – 19 NIDs, forecast 2011 - 61 NIDs). Similar to system projects, the increase in the number of customer connection projects will impact workload beyond the Transmission department. As previously mentioned, the increase in the volume of applications will increase the workload throughout the organization. Our Current Achievements in 2010 The following is a summary of the initiatives that have been advanced in 2010: • We have assembled AESO project delivery groups which are aligned geographically into North and South teams. These teams are responsible for both system development and customer connection projects. • Following more than a year of stakeholder consultation, the AESO prepared and filed a 2010 General Tariff Application with the Commission. It reflects the new customer connection process as well as other updates. We expect to receive approval by the end of the year. • We are reviewing, updating and creating transmission related authoritative documents, including AESO Rule 9.1 (project reporting and procurement), to simplify and clarify the transmission delivery processes and ensure all parties have clearly defined responsibilities and the visibility of information required to better manage transmission projects. We will work with TFOs and customers to test and monitor the customer connection process and will conduct a process review in the latter part of 2010. PAGE 9 2011 Updated Business Plan and Budget Proposal Additional information is available on the CUSTOMER CONNECTIONS tab on the AESO website. Our Plan for 2011 In 2011, we will continue to advance initiatives as outlined in the Business Plan to further improve access to the transmission system and wholesale electricity market in support of the strategic objective related to provision of system and market access services (Strategic Objective 3: We will consistently meet or exceed customer expectations in the delivery of system and market access services). We will continue to focus on customer service access improvements and our efforts will be informed by stakeholder feedback solicited in late 2010. The AESO has also developed performance metrics for the customer connection process. With the project management tool5 in place, we will employ these metrics to further the continuous improvement process that started in 2010. 5 The AESO has implemented the project management tool (@task) during the third quarter of 2010. The full implementation of the tool will be in place following completion of required training by project management staff in the latter part of 2010. PAGE 10 2011 Updated Business Plan and Budget Proposal Electric System Operations The AESO is responsible for directing the safe, reliable and economic operation of the AIES and operation of the wholesale electricity market in a fair, efficient and openly competitive manner. The AESO’s system coordination centre (SCC) is the heart of its 24/7 operation and facilitates our mandate to keep the competitive market functioning and the lights on in Alberta. Operating a strained, aging and congested transmission system becomes more challenging every year. The AESO’s system controllers have a long and successful track record in operating power systems that includes more than 200 person-years of combined experience. They are responsible for the real-time operations of the Alberta electric system. Our system controllers match supply and demand every minute of every day to ensure power is available when Albertans need it. They also monitor and direct the operation of the provincial power grid to ensure safe, reliable and economic power for all Albertans. The individuals who work in our SCC have a specialized skill set. The market and transmission initiatives that are undertaken within the AESO and the broader industry require integration into the existing systems and procedures being utilized within the SCC. Our SCC personnel are experienced at receiving and integrating these changes into a 24/7 environment without jeopardizing the safe, efficient and reliable operation of the AIES. Our SCC personnel rely on training, technology and procedures to make this happen. As a result, we continue to make significant capital investments in our technologies and investments in our people as we need to have the capabilities to operate the transmission system and the wholesale market in a reliable and efficient manner. Adequate resources are required within Operations to ensure that the multiple new initiatives within Markets and Transmission can be efficiently integrated and operationalized within the real-time environment in 2011. In addition, we have agreed to operate the AIES and competitive market, to the extent possible, in accordance with the North American Electric Reliability Corporation (NERC) and Western Electricity Coordinating Council (WECC) reliability criteria and standards. We continue to make progress implementing our standards, which are referred to as Alberta Reliability Standards. Our Current Achievements in 2010 The following is a summary of the initiatives that have been advanced in 2010: Alberta Reliability Standards (ARS) • To date, five standards have been filed with the Commission for approval and 26 standards are currently in various stages of consultation with stakeholders. The consultation will take place over the coming months in an effort to prepare for a number of standards to be filed with the Commission prior to year-end, with the majority to be completed in the new year. PAGE 11 2011 Updated Business Plan and Budget Proposal • Stakeholder compliance monitoring activities by the AESO have been initiated and are progressing on schedule. The self-certification cycle has also commenced and self-certifications have been submitted by market participants for assessment by the AESO. • Stakeholder ARS education activities are ongoing. A compliance workshop was held in May and broad industry consultation is continuing. • The AESO self-certified to WECC on our compliance with three standards (as of June 30, 2010) in July 2010. Fourth System Controllers Desk • Recruitment for the positions approved for 2010 for the fourth system controller desk are underway. • The real-time operations planning capabilities (advanced applications) of the newly replaced Energy Management System (EMS) are being utilized delivering increased system visibility and maximizing transmission capabilities under congested environments. • The AESO held its annual AIES power system restoration training drills in Calgary and Nisku. Over 200 participants attended including transmission facility owners, generation facility owners, distribution facility owners and AESO system controllers. For the remainder of 2010, we will continue to focus on implementing the Alberta Reliability Standards and operationalizing the fourth system controller desk. Our Plan for 2011 In 2011, we will continue to advance initiatives as outlined in the Business Plan to further improve our ability to operate the AIES and wholesale electricity market. This includes the continued effective implementation of ARS and the addition of a fourth system controller desk (including continued expansion and enhancement of EMS to add additional functionality). PAGE 12 2011 Updated Business Plan and Budget Proposal Enabling Our Core Business Areas Integral to achieving the objectives related to our core business areas are the AESO’s people, technology and processes—core assets in which we must continue to advance and invest in. Our people continue to be our most important asset. Our people drive our business as we continue to look at ways to operate more effectively and efficiently. Without our people we would not be able to succeed in such a demanding environment. Our technology continues to be a key enabler to our business. We must continue to ensure that we are capable of proactively implementing new supply and demand technologies to support market and grid operations and providing effective access to data and information for market participants. We must utilize scalable, robust and secure IT systems to achieve operational excellence and we invest in our underlying IT infrastructure to ensure this. We also make significant capital investments in our business systems to support the growth and evolution of our market, transmission and operations. We also must continue to look forward. We must appreciate that technology extends beyond information systems to various forms of technology such as integrating wind power, HVDC, Smart Grid, and advanced metering infrastructure. We need to support and enable emerging technologies that the AESO and its customers may use. Our stakeholder consultation and outreach programs continue to be an important aspect of what we do. To successfully execute our mandate, we must continue to engage and collaborate with our stakeholders, customers and the public. Stakeholder consultation with the general public, including elected officials, special interest groups and others provides us with a broad perspective as well as input into the plans we develop. In addition, we will continue to expand our public outreach program. Through this program, we give Albertans factual and unbiased information about the electric industry including how it works and who the players are. Our goal is to help Albertans better understand how important electricity is to our quality of life, the competitiveness of our provincial business and industry climate, and our overall economic future. Our Current Achievements in 2010 The following is a summary of the initiatives that have been focused on in 2010: • Our resource plan strategy for 2010-2012 has been developed and is under review. Succession planning activities for executive and management positions are underway and our performance management program has been streamlined. • We continue to execute our 2010 capital plan as outlined in our Business Plan. We have implemented a portfolio review process that enables business priorities to be reviewed and adjusted on a regular basis and provides transparency on project status. • The AESO is developing an enterprise architecture strategy that aligns with the advancement of AESO’s business strategies and initiatives. PAGE 13 2011 Updated Business Plan and Budget Proposal • The real-time operations planning capabilities (advanced applications) of the replacement Energy Management System (EMS) are being utilized. A key example was the use of its advanced planning features to minimize market impacts during the spring storm period. • The fifth edition of Powering Albertans magazine was distributed to 1.3 million Albertans in the second quarter of 2010. Our Plan for 2011 AESO staff and technology drive a significant portion of our business activities and related expenditures. As such, we are focused on efficiency improvements across our core assets (people, technology and processes) that will improve our overall effectiveness. In 2011, the AESO will continue to advance its initiatives as outlined in the Business Plan to: 1. Continue to refine our comprehensive resource strategy to attract, engage and retain quality staff. 2. Continue to focus on becoming a technology knowledge leader by enhancing our internal capability to evaluate, deploy and transfer emerging technology. 3. Continue to execute on the AESO’s public outreach plan. 4. Continue to enhance relationships with stakeholders. PAGE 14 2011 Updated Business Plan and Budget Proposal Our Financial Highlights Our Financial Highlights As part of this 2011 Updated Business Plan, we are presenting the adjusted 2011 budget. The process for developing the budget included detailed discussions and reviews with all levels of management to assess the planned work on the 2011 business initiatives. Based on these reviews, we then compiled our resource requirements. This process ensured a consistent approach was used and that any gaps and overlaps in work efforts were identified and addressed while aligning to the overall corporate direction. This process ensures that we have sufficient resources (human and financial) available to deliver on our business initiatives. The financial information is presented in two sections: Section I reviews the 2010 financial results and Section II provides budget information for 2011. Additional information is included in Appendices B to I. PAGE 15 2011 Updated Business Plan and Budget Proposal Section I – 2010 Costs The following chart provides a summary of the AESO’s costs as of August 2010 compared to the budget. Year-to-Date August 2010 Costs ($ million) ~ by production year YTD August Actual Wires Costs Transmission Line Losses Operating Reserves Transmission Must-Run Other Ancillary Service Costs Other Industry Costs General and Administrative Costs Interest Amortization of Capital Assets 428.6 93.2 95.7 16.4 5.8 14.4 47.1 1.6 7.2 YTD August Forecast YTD August Variance 2010 Forecast 358.4 102.5 55.3 15.2 6.3 14.6 50.0 1.3 11.8 70.2 (9.3) 40.4 1.2 (0.5) (0.2) (2.8) 0.2 (4.6) 537.5 173.6 112.5 22.3 9.5 21.9 75.2 2.0 17.7 Differences are due to rounding. The following are descriptions of the notable variances in the year-to-date results. Wires Costs Wires costs as of August 2010 are $428.6 million compared to the AESO forecast of $358.4 million, an increase of $70.2 million or 20 per cent based on the amounts paid primarily to the owners of transmission facilities in accordance with their Commissionapproved tariffs. Operating Reserves Operating reserve costs in 2010 have been $40.4 million or 73 per cent higher than forecast. This variance is due to significantly higher than forecast pool prices during May and June as a result of planned and unplanned transmission outages and constraints associated with severe spring storms. As operating reserve costs are indexed to the hourly pool price, higher than forecast pool prices result in higher than forecast operating reserve costs. Actual operating reserve volumes to the end of August were 5,268 gigawatt hours compared to forecast volumes of 5,524 gigawatt hours, a variance of 256 gigawatt hours or five per cent. Amortization of Capital Assets Key variables in developing the annual amortization budget are the type (impacting the number of years for the amortization period), amount and timing (commission date) of asset additions. For 2010, it has been concluded that the assumptions used for the type and timing of the asset additions were significantly different than what has actually occurred to date. Additional detailed information on the year-to-date August 2010 costs is included in Appendix B. PAGE 16 2011 Updated Business Plan and Budget Proposal Capital Expenditures For 2010, we are anticipating capital expenditures of $22.6 million, which is slightly less than the amended capital budget of $24.5 million6. The following table provides a summary of current capital projects. Capital Expenditures ($ million) Key Capital Initiatives 1. Energy Management System7 2. Wind Integration 3. FEOC* Regulation Implementation 4. Congestion Management 5. Intertie Framework/Demand Response 6. Dispatch Tool - Upgrade 7. Transmission and Market Modelling 8. Information Management Platform 9. 2010 General Tariff Application 10. Alberta Reliability Standards 11. SCC** Expansion Total Key Capital Initiatives Other Capital Initiatives Life Cycle Funding Total Capital Spending YTD August Actual 2010 Remaining 2010 Estimate 0.5 0.0 3.4 0.5 0.1 4.5 4.5 3.2 1.4 1.8 1.5 0.4 5.2 1.8 3.4 1.4 2.3 0.0 1.5 3.4 0.9 0.1 9.7 6.3 6.6 12.2 10.4 22.6 *Fair Efficient Open Competition ** System Coordination Centre Differences are due to rounding. Key capital initiatives represent the most critical capital projects over the planning period that the AESO believes must be completed within the identified timeframe. Other capital initiatives are also necessary projects; however, they have more flexibility in planning or delivery so timing is not as critical or they are lower priority than the key capital initiatives. 6 The 2010 Plan reflects the June 2010 AESO Board decision to reduce the general capital budget by $2.1 million related to costs incurred for the validation phase of capital projects (transferred to the general and administrative budget). Also included in this Board decision is a general capital reduction of $2.8 million related to improved project execution and the deferral of previously planned projects. Subsequent to these amendments, the approved 2010 general capital budget became $24.5 million. 7 General capital expenditures on the Energy Management System will occur for all costs greater than the original AESO Board approved budget of $20.7 million. The current project costs are estimated to exceed the budget by $1.4 million. PAGE 17 2011 Updated Business Plan and Budget Proposal Life cycle initiatives are typically replacement of end-of-life hardware and recurring software upgrades. Additional detailed information on capital projects is provided in Appendix H. PAGE 18 2011 Updated Business Plan and Budget Proposal Section II – 2011 Financial Outlook In planning for 2011, we reviewed three distinct cost categories for review with stakeholders and the AESO Board. These cost categories are the following: • Transmission Operating Costs (i.e., wires, transmission losses, ancillary services) • General and Administrative and Interest Costs and Amortization • Capital Expenditures For transmission operating costs, the previously described two-year budget approval process does not apply. Due to the significance of the costs and the difficulty forecasting pool price which is a key variable in determining certain transmission operating costs, on an annual basis we prepare a one-year forecast for review and AESO Board approval. As such, the 2011 forecast for transmission operating costs is the first time this information is being presented. For the remaining two cost categories, the 2011 budgets were reviewed and approved during the two-year budget process that occurred in the latter part of 2009. While there are no significant amendments to our 2011 business initiatives, we have used the experiences that we have gained over the last twelve months and our current knowledge to reassess the resources required to successfully deliver these business initiatives. The focus of the following section is to highlight the adjustments that are required to the 2011 approved budget. Given this, this 2011 Updated Business Plan should be read in conjunction with the 2010 – 2011 Business Plan and Budget Proposal document that was distributed as part of the Budget Review Process in September 20093 and subsequently approved by the AESO Board. The results of the detailed review relating to the general and administrative budget have shown that an additional $10.4 million or 14 per cent increase is required from the previously approved $75.1 million budget for an adjusted budget of $85.5 million for 2011. ($ million) 2011 Approved Budget 75.1 Staff Additions (9 positions and 1% salary adj ↑) Consulting: Technical Support Capital Project Validation Costs IT Application System Maintenance IT Maintenance Agreements and Licences IT Managed Services Various Smaller Adjustments 2011 Adjusted Budget (Proposed) PAGE 19 1.7 2.4 2.1 1.1 5.6 1.0 2.0 0.1 85.5 2011 Updated Business Plan and Budget Proposal This increase for 2011 is mainly attributable to the additional resource requirements identified for the following areas: • We need additional staff and consulting resources to manage the workload related to customer and system connections. It’s critical that we have sufficient resources in place for the successful completion of the projects and to meet targeted in-service dates. As we identified in discussing the 2010 business initiatives, we have experienced significant growth in the number of connection applications that need to be managed and we anticipate this workload to be sustained for a number of years. • With the number of market initiatives currently being researched, reviewed or implemented, we require additional resources to ensure this work can progress within the timeline expected by industry. Our resources focus on the development of alternatives, conducting stakeholder consultation, developing rule and operating procedure changes and working on the design and development of enhanced and new grid and market operating systems. In addition, we plan to focus our efforts in 2011 on enhancing the generation and load forecasting capabilities within the AESO which will provide more robust information in areas such as market studies and the Long-term Transmission System Plan. • The reliability and effectiveness of the AESO’s IT business systems are critical to our success. We operate in a demanding environment for both the ongoing operations of the grid and market systems (our 24/7 capabilities) and our ability to design and adapt these systems to implement ongoing changes (i.e., rule changes). In addition to this, our business operations continue to grow each year; we have never experienced a period where our business changes have leveled off, the business requirements for change continue year-over-year. To support our IT infrastructure and development, we have identified additional resources required to implement a new IT strategy for the sustainability of our infrastructure support and for the ongoing maintenance support for our IT platforms. • With respect to capital expenditures, an annual budget of $29.0 million was approved for 2011. Again, we have taken into consideration the experiences gained in 2010, our business capacity to design and implement system solutions and what our capital requirements will be for 2011. In addition to this, we have factored in the impact of the change we made in 2010 to advance some of the stages of project planning and execution which moved a portion of the capital budget into the general and administrative cost category. After taking all of this into account, we will reduce the 2011 capital budget by $2.0 million or seven per cent to $27.0 million. The only remaining cost category for AESO costs is Other Industry Costs which were approved as part of the two-year budget for 2011 and have been assessed to require no adjustments. Additional information on the 2011 Other Industry Costs is provided in Appendix C. PAGE 20 2011 Updated Business Plan and Budget Proposal Costs Transmission Operating Costs The following chart provides a summary of transmission operating costs. Additional information on the 2011 forecast methodology and descriptions of the cost categories is provided in Appendix D. $ Millions 1,200 900 600 300 0 2011 Plan Wire Costs Transmission Must Run Transmission Operating Costs 2010 Forecast 2009 Actual Transmission Line Losses Other Ancillary Service Costs 2008 Actual Operating Reserves ($ million) ~ by production year 2011 Plan 2010 Forecast 2009 Actual 2008 Actual Wires Costs Transmission Line Losses Operating Reserves Transmission Must-Run Other Ancillary Service Costs 728.0 121.0 60.0 28.1 7.8 537.5 173.6 112.5 22.3 9.5 579.8 122.4 101.9 26.4 6.4 504.1 236.0 262.2 43.3 8.0 Transmission Operating Costs 944.9 855.4 836.9 1,053.6 Differences are due to rounding. Wires Wires costs represent the amounts paid primarily to owners of transmission facilities (TFOs) in accordance with their Commission-approved tariffs and are not controllable costs of the AESO. For 2011, we are forecasting wires costs of $728.0 million based on the current applied-for or Commission-approved TFO costs (totaling $721.3 million) and the AESO’s forecast for other included costs (totaling $6.7 million). This forecast represents an increase of $190.5 million or 35 per cent compared to the 2010 forecast of $537.5 million. The AESO notes that the 2010 wires costs forecast was updated to $648.4 million to include additional amounts approved in Commission decisions prior to the AESO filing its 2010 tariff application earlier this year. PAGE 21 2011 Updated Business Plan and Budget Proposal Transmission Line Losses Transmission line loss costs are the cost of energy that is ‘lost’ as a result of electrical resistance on the transmission lines. Our forecast for the 2011 transmission line loss costs is $121.0 million based on 2.56 terawatt hours of energy and the July 12, 2010 EDC hourly pool price forecast (annual 2011 average pool price of $47 per MWh). This forecast represents a $52.6 million or 30 per cent decrease from the 2010 forecast of $173.6 million which was based on 2.64 terawatt hours of energy with the annual 2010 average pool price of $64 per MWh. While the forecasted volumes have decreased by approximately three per cent in 2011 (2.64 to 2.56 terawatt hours), the reduction to costs is primarily attributed to the lower pool price forecast. Operating Reserves The AESO purchases operating reserves from the ancillary services exchange and through over-the-counter contracts with suppliers. Operating reserves are generating capacity or load that is held in reserve and made available to the system controller to manage the transmission system supply-demand balance in real-time. Operating reserve prices are indexed to the hourly pool price and the AESO’s forecast for operating reserve costs is based on the 2011 forecasted pool prices. In 2011, we are forecasting that operating reserve costs will decrease to $60 million which is a $52.5 million or 47 per cent decrease from the 2010 forecast. While the forecast operating reserve volumes for 2011 are similar to the 2010 forecast, the decrease in the forecast hourly pool price for 2011 is the primary reason for the forecast cost decrease over 2010. Transmission Must-Run Transmission must-run (TMR) is generation required to be on-line and operating to ensure reliability in specific areas of the AIES with insufficient transmission capacity. In 2011, we are forecasting TMR costs to be $28.1 million which is a $5.8 million or 26 per cent increase from the 2010 forecast. Forecast TMR costs for 2011 are higher than those for 2010 due to the decrease in the forecast hourly pool price for 2011 over 2010 and the addition of greenhouse gas costs associated with TMR operation. Other Ancillary Services Other ancillary services include the remaining services that the AESO procures for the secure and reliable operation of the AIES such as load shed services and black start services. Forecast costs for these services are $7.8 million which is $1.7 million or 18 per cent lower than the 2010 forecast as a result of the 2010 forecast including estimated costs for contracts that were under negotiation when the forecast was prepared which are not included in the 2011 forecast in recognition of the uncertainty associated with the final timing and costs associated with new contract negotiations. PAGE 22 2011 Updated Business Plan and Budget Proposal General and Administrative Costs $ Millions 90 60 30 0 2011 Revised 2011 Budget 2010 Budget 2009 Actual 2008 Actual Staff Costs Contract Services & Consultants Administration Facilities Computer Services and Maintenance Telecommunications General and Administrative Costs ($ million) 2011 Adjusted 2011 2010 Plan Budget8 2009 Actual 2008 Actual Staff Costs Contract Services & Consultants Administration Facilities Computer Services and Maintenance Telecommunications 48.4 16.6 7.2 4.8 6.9 1.5 46.4 11.7 7.1 4.7 3.8 1.4 44.4 14.5 7.0 4.7 3.3 1.3 41.6 14.3 6.9 3.6 3.5 1.3 37.4 11.8 6.5 3.1 2.6 1.3 General and Administrative Costs 85.5 75.1 75.2 71.1 62.7 Differences are due to rounding. Additional information on general and administrative costs is provided in Appendices E through G. 8 The 2010 Budget reflects the June AESO Board decision to increase G&A costs by $2.1 million related to costs incurred for the validation phase of capital projects (transferred from the general capital budget). PAGE 23 2011 Updated Business Plan and Budget Proposal Staff Costs In the demanding environment that we operate in, it is through the effort and commitment of our staff that we are able to manage and deliver on the many initiatives before us on an ongoing basis. It is through our management of the staff that we strive to operate more effectively and efficiently. For 2011, we identified that our approved staff complement of 344 people was not sufficient. After much discussion and review of the number of new resources that can effectively be integrated into the organization in a year, the adjusted staff budget for 2011 reflects 19 new staff positions; an increase from the 10 approved staff additions for 2011. The primary focus for the additional resources will be on transmission related functions relating to the number of connection projects and the related impact on regulatory filings for Need Identification Documents. Information on the proposed new 2011 staff positions is provided in Appendix F. The following chart outlines the AESO’s permanent staff complement: Number of Staff 400 350 292 300 250 227 243 2005 2006 319 334 344 2010 2011 Budget 353 266 200 150 2007 2008 2009 2011 Update Contract Services & Consultants In preparing the 2011 budget last fall, we committed to reducing the use of external consultants and contractors; while that goal remains, the adjusted 2011 budget reflects an increase to this cost category. While cost reductions have occurred in several areas of consulting costs (i.e., peak workload, co-sourcing IT support), there are three areas that will incur higher costs. Appendix G provides summary information on the 2011 consulting initiatives. • Technical Support – To support initiatives such as the development of the competitive procurement process and various market design plans, specialized technical resources are required to supplement our staff resources. For IT, technical resources are required to address one-time initiatives to facilitate future efficiencies through enhanced processes and application/data management. • IT Application System Maintenance – Resources are required to provide ongoing maintenance of existing systems to ensure these systems continue to provide reliable and accurate functionality (non-capital costs). Cost incurred for this type of PAGE 24 2011 Updated Business Plan and Budget Proposal work have occurred in previous years but have been shown to be increasing with the number and complexity of the AESO applications which has prompted separate disclosure in the budget. • Capital Project Validation Costs – To improve the analysis that enables earlier capital project selection (validation) and improved project execution, we have advanced some of the stages of the project planning and execution (e.g., scoping of business requirements, alternative solutions, cost estimates and detailed implementation/integration plans). These changes have resulted in costs previously considered capital expenditures to become general and administrative costs; these do not represent new costs to the AESO. These costs are consistent with the 2010 budget amendment that was approved by the AESO Board in June 2010 for this purpose. Computer Services and Maintenance As the AESO invests in IT infrastructure and applications to support the organization’s business operations, ongoing costs are incurred to purchase annual software operating licences and maintenance agreements for these systems with high availability requirements that are supported by premium class maintenance and support agreements. Originally, we anticipated computer services and maintenance costs in 2011 to be $3.8 million which was $0.5 million higher than the 2010 budget of $3.3 million. However, for 2010, we are anticipating our annual costs to be $3.8 million due to additional maintenance and support agreements required to support our systems due to new applications and user growth. Our current and historical experience shows annual growth in IT infrastructure and applications (additions exceeding retirements), and as such, it has been determined that an additional $1.0 million of costs will be incurred in 2011 above the existing 2011 budget and the anticipated 2010 actual costs. In 2011, we have also investigated a new strategy for the IT infrastructure support; the transition to a managed services model for IT infrastructure operating support (network, server, database and storage). A managed service arrangement is where the AESO would transfer the day-to-day management and operations of a support function (not the strategic management) to a third party provider. Our strategy with this new support approach would be to leverage available technical resources and tools to provide more effective support for our critical processes. Our assessment shows that we need to either increase our internal resources or to implement a managed services model. While our infrastructure management is key to our business success, it is not our core business and we want to ensure we do not expend resources building this expertise. The managed services approach is an existing and well established approach in industry to achieve resource efficiencies and improve reliability. The 2011 adjusted budget includes $2.0 million in costs for the transition in 2011 which inevitably incorporates some duplication of resources through the transition period. PAGE 25 2011 Updated Business Plan and Budget Proposal Interest Costs and Amortization Interest Costs and Amortization ($ million) 2011 Adjusted Interest Amortization of Capital Assets 2.6 17.1 2011 2010 Plan Budget8 2.6 23.2 2.0 17.7 2009 Actual 2008 Actual 1.3 9.6 1.4 7.8 Interest Interest expense is incurred as a result of bank debt held throughout the year and the associated borrowing rate. No adjustments are required to the 2011 budget. Amortization of Capital Assets Capital assets are amortized over their estimated useful lives in accordance with generally accepted accounting principles and reviewed on an annual basis. Based on the information available since the 2011 budget was first prepared in mid-2009 (i.e., the types, amount and timing of the capital expenditures that have occurred) and a current estimate for the expenditures for the remainder of 2010 and 2011, an adjusted budget amount for amortization has been determined. Additional information on the capital projects is provided in Appendix H. PAGE 26 2011 Updated Business Plan and Budget Proposal Capital Expenditures A detailed review of the capital expenditures for 2011 recently occurred taking into consideration the progress we have made on our 2010 initiated projects, our capacity to design and implement system solutions with available resources and what our requirements will be for 2011. Based on these findings, we have adjusted our 2011 capital expenditure budget to $27.0 million from the 2011 approved budget of $29.0 million. The AESO’s capital portfolio management process facilitates a regular review and prioritization of capital projects to ensure we meet business requirements and, at the same time, achieve the most beneficial and cost-effective results. With this capital portfolio management process in place and our need for flexibility to re-evaluate capital plans throughout the year, we consider this business planning process as an opportunity to establish a level of capital expenditures for use in the capital portfolio management process (the capital ‘envelope’) and not the review and approval of specific capital projects as part of the annual budget approval process. To arrive at our adjusted 2011 capital expenditure budget or capital envelope, we completed an assessment of the anticipated projects for 2011 in addition to considering where we are in our 2010 plan. The following is a preliminary list of projects that may occur in 2011 based on our current knowledge and our 2011 business initiatives. We know things will change - both priorities and projects - and we will use the capital portfolio management process throughout the year to manage these changes. We have had success with this process in 2010 and plan to continue to mature this process in 2011. The following information provides details on our current capital plan for 2011. Similar to what has occurred in 2010, the actual projects that will be completed in 2011 will vary, and include the addition of projects yet to be determined, deferral of projects in this plan or the elimination of projects deemed no longer necessary. It is anticipated that the key capital initiatives will be delivered as scheduled. Additional information on capital projects is provided in Appendix H. PAGE 27 2011 Updated Business Plan and Budget Proposal Capital Expenditures ($ million) 2011 Adjusted 2011 Plan 2010 Est. 2010 2009 6 Plan Actual Key Capital Initiatives 1. Energy Management System 2. Wind Integration 3. FEOC* Regulation Implementation 4. Congestion Management 5. Intertie Framework/Demand Response 6. Dispatch Tool - Upgrade 7. Transmission and Market Modelling 8. Information Management Platform 9. 2010 General Tariff Application 10. Alberta Reliability Standards 11. SCC** Expansion Total Key Capital Initiatives Other Capital Initiatives Life Cycle Funding 2.8 2.9 2.7 1.9 1.3 1.3 0.1 0.2 13.2 7.3 6.5 3.2 3.0 3.0 0.3 1.9 1.0 0.5 1.8 0.6 3.3 18.6 5.0 5.4 1.4 2.3 0.0 1.5 3.4 0.9 0.1 9.7 6.3 6.6 3.3 2.3 0.1 1.5 3.4 0.9 0.1 10.8 6.3 6.6 9.7 1.6 4.4 0.8 16.5 4.6 1.3 Total Capital Spending 27.0 29.0 22.6 24.5 22.4 *Fair Efficient Open Competition ** System Coordination Centre Differences are due to rounding. Key capital initiatives represent the most critical capital projects over the planning period that the AESO believes must be completed within the identified timeframe. Other capital initiatives are also necessary projects; however, they have more flexibility in planning or delivery so timing is not as critical or they are lower priority than the key capital initiatives. Life cycle initiatives are typically replacement of end-of-life hardware and recurring software upgrades. PAGE 28 2011 Updated Business Plan and Budget Proposal Revenue The AESO recovers its operating and capital costs through three separate revenue sources. Each is designed to recover the costs directly related to a specific service as well as a portion of the shared corporate services costs. The AESO’s operations integrate the functions of transmission, energy market and load settlement to maximize benefits under the Electric Utilities Act (EUA). This integration results in cost allocations in many parts of the organization for the purpose of cost recovery. In determining the revenue requirement on a function-by-function basis, all AESO costs are assigned or allocated to one of the three functions. Additional information on the 2011 cost allocation methodology is provided in Appendix I. Transmission The AESO is responsible for paying the costs of managing the provincial transmission system and recovering the costs through a tariff approved by the Commission. The tariff is designed to allocate the costs to all users of the transmission system based on level of usage. The 2011 budget costs related to the transmission function will be incorporated into the AESO's rates either in a tariff refiling (if one is required in the current 2010 tariff proceeding) or in a separate rates update application. Energy Market The AESO recovers the costs of operating the real-time energy market through an energy market trading charge on all megawatt hours (MWhs) traded. Based on the adjusted 2011 budget and an updated trading volume forecast, an energy market trading charge of 29.6¢ per MWh traded is required for 2011. Proposed Trading Charge Components (¢ per MWh) 2011 Adjusted 2011 Budget 2010 Budget 2009 Budget AESO Costs Energy Market Deficit / (Surplus) 24.8¢ (1.1) 22.1¢ - 20.1¢ 1.0 15.7¢ (2.6) AESO Component Commission’s Portion of Energy Market Administration Fee 23.7 22.1¢ 21.1¢ 13.1¢ 5.9 5.9 6.1 10.1 Total 29.6¢ 28.0¢ 27.2¢ 23.2¢ Differences are due to rounding. PAGE 29 2011 Updated Business Plan and Budget Proposal Proposed Trading Charge Components ($ million) 2011 Adjusted 2011 2010 2009 AESO Costs Energy Market Deficit / (Surplus) 30.6 (1.4) 27.0 - 23.7 1.2 19.3 (3.2) AESO Component Commission’s Portion of Energy Market Administration Fee 29.2 27.0 24.9 16.1 7.2 7.2 7.2 12.4 Total 36.4 34.2 32.1 28.5 Differences are due to rounding. These trading charge amounts are independent of the Market Surveillance Administrator (MSA) charge. The 2011 MSA cost recovery amount will be communicated to the AESO in the latter part of 2010. The MSA cost recovery amount is approved by the Chair of the Commission in an independent budget process. Load Settlement Expenses that we incur to provide services related to administering provincial load settlement are charged to the owners of electric distribution systems and wire service providers conducting load settlement under Commission Rule 21. PAGE 30 2011 Updated Business Plan and Budget Proposal Appendix A: Multi-Year Budget Process Results of Forecast Related Budget Process If the forecast is below or in line with the previously approved budget amount. At management’s discretion, any under-budget amounts will be used to advance future year business priorities or will be accumulated in the deferral accounts. If the forecast is above the previously approved budgeted amount and the amount is determined to be a ‘manageable variance’. If the forecast is above the previously approved budgeted amount and the amount is in excess of a ‘manageable variance’. Management would request approval from the AESO Board and subsequently issue a stakeholder communication. Management will review the new funding requirements with stakeholders, followed by a request for approval from the AESO Board. A manageable variance is a forecast to actual variance that would be: • • less than 10 per cent of budgeted general and administrative expenditures less than 20 per cent of budgeted capital PAGE 31 2011 Updated Business Plan and Budget Proposal Appendix B: Year-To-Date August 2010 Financial Results Detail Costs Transmission Operating Costs The following chart provides the transmission operating costs as of August 2010 compared to the forecast. Year-to-Date August 2010 Transmission Operating Costs ($ million) ~ by production year YTD August Actual YTD August Forecast YTD August Variance 2010 Forecast Wires Costs Transmission Line Losses Operating Reserves Transmission Must-Run Other Ancillary Service Costs 428.6 93.2 95.7 16.4 5.8 358.4 102.5 55.3 15.2 6.3 70.2 (9.3) 40.4 1.2 (0.5) 537.5 173.6 112.5 22.3 9.5 Transmission Operating Costs 639.6 537.7 102.0 855.4 Differences are due to rounding. Transmission operating costs represent wires, transmission line loss and ancillary services costs. As of August 2010, costs are higher than forecast by $102.0 million or 19 per cent. This variance is attributed to significant variances in wires and operating reserve costs. Wires Costs Wires costs as of August 2010 are $428.6 million compared to the AESO forecast of $358.4 million, an increase of $70.2 million or 20 per cent based on the amounts paid primarily to the owners of transmission facilities in accordance with their Commissionapproved tariffs. Transmission Line Losses The cost of transmission line losses is $9.3 million or 9 per cent lower than forecast in the first eight months of 2010. The average hourly pool price has been $56 per megawatt hour compared to a forecast of $64 per megawatt hour used for the line loss forecast. During this period, the volume of transmission line losses has been 26 gigawatt hours or two per cent less than the forecast (actual volumes of 1,758 gigawatt hours compared to the forecast of 1,783 gigawatt hours). The variance is due to a combination of higher volumes in low pool price hours and lower volumes in high price hours as compared to forecast. PAGE 32 2011 Updated Business Plan and Budget Proposal Operating Reserves Operating reserve costs in 2010 have been $40.4 million or 73 per cent higher than forecast. This variance is due to significantly higher than forecast pool prices during May and June as a result of planned and unplanned transmission outages and constraints associated with severe spring storms. As operating reserve costs are indexed to the hourly pool price, higher than forecast pool prices result in higher than forecast operating reserve costs. Actual operating reserve volumes to the end of August were 5,268 gigawatt hours compared to forecast volumes of 5,524 gigawatt hours, a variance of 256 gigawatt hours or five per cent. Transmission Must-Run (TMR) Transmission must-run costs in 2010 are $1.2 million or 8 per cent higher than forecast. This increase is attributable to a greater difference between the contract benchmark price and the pool price in months where the pool price was lower than forecast. TMR costs are based on the calculation of a benchmark price and a payment equal to the difference between the benchmark price and the pool price is only made when the pool price is lower than the benchmark price. As a result, while the high pool prices in May and June resulted in lower TMR payments, it was offset by the higher cost incurred in months where the pool prices were lower than forecast. Other Ancillary Service Costs Other ancillary services include the remaining services that the AESO procures for the secure and reliable operation of the AIES. These services are procured through bilateral contracts with suppliers. Over the first eight months of 2010, these costs are lower than forecast due to a delay in finalizing a new contract with a service provider. Other Industry Costs The following chart provides other industry costs as of August 2010 compared to the AESO’s approved budget. Year-to-Date August 2010 Other Industry Costs ($ million) YTD August YTD August Actual Budget Commission Fees – Transmission Commission Fees – Energy Market External Regulatory Costs WECC/NWPP* Costs Balancing Pool Other Industry Costs YTD August Variance 2010 Budget 7.9 4.6 0.0 2.0 - 7.2 4.8 0.3 2.3 - 0.7 (0.2) (0.3) (0.3) - 10.8 7.2 0.5 5.4 - 14.4 14.6 (0.2) 21.9 *Western Electricity Coordinating Council/Northwest Power Pool Differences are due to rounding. PAGE 33 2011 Updated Business Plan and Budget Proposal Other industry costs are costs that are not within the control of the AESO; rather, these costs are determined by third parties such as the Commission or the board of directors for the Western Electricity Coordinating Council/Northwest Power Pool (WECC/NWPP). For 2010, it is anticipated that other industry costs will be close to the budgeted amount. General and Administrative Costs The following chart provides the general and administrative costs as of August 2010 compared to the AESO’s approved budget. 60 50 $ Millions 40 30 20 10 0 Actual Budget Staff Costs Contract Services & Consultants Administration Facilities Computer Services and Maintenance Telecommunications Year-to-Date August 2010 General and Administrative Costs ($ million) YTD August Actual YTD August Budget* YTD August Variance 2010 Budget8 Staff Costs Contract Services & Consultants Administration Facilities Computer Services and Maintenance Telecommunications 29.4 8.2 3.2 3.1 2.4 0.9 29.6 9.5 4.7 3.1 2.2 0.9 (0.2) (1.3) (1.5) (0.0) 0.2 0.0 44.4 14.5 7.0 4.7 3.3 1.3 General and Administrative Costs 47.1 50.0 (2.8) 75.2 * YTD Budget typically reflects the 2010 budget divided by 12 months multiplied by the number of months reported for the current year actuals - actual spending patterns will vary. Differences are due to rounding. PAGE 34 2011 Updated Business Plan and Budget Proposal Staff Costs Operations at the AESO are labour intensive and work is completed through the efforts of our staff or with the assistance of contractors or consultants. It is anticipated that staff costs will be close to the budgeted amount for 2010. Contract Services & Consultants As of August, costs related to contractors or consultants and audit/review engagements have been lower than budgeted. Delays or changes to planned work initiatives in the Corporate Security and Corporate Communication departments are contributing to the lower expenditures for contractors or consultants as of August. It is anticipated that the costs will be incurred in the latter part of 2010 related to planned audit/review engagements to an amount close to the full annual budget. Administration Administration costs include corporate communications, recruiting, travel and training, AESO Board fees and office costs that present the general operating costs of the company. Based on current estimates, it is anticipated that actual costs related to corporate communications and travel and training will continue to be lower than budget at the end of the year. Facilities There have been no significant unanticipated expenditures related to the facilities. Computer Services and Maintenance Ongoing costs are incurred to purchase annual software operating licences and maintenance agreements for the AESO’s systems. Each year the comprehensive list of all AESO systems is compiled to capture the existing and anticipated operating licences and maintenance agreements. For 2010, it is anticipated that we will be approximately $0.1 million lower than budget at the end of the year. Telecommunications Current and year-end costs for telecommunications are anticipated to be close to budget. PAGE 35 2011 Updated Business Plan and Budget Proposal Interest and Amortization Costs The following chart provides the interest and amortization costs as of August 2010 compared to the AESO’s approved budget. Year-to-Date August 2010 Costs ($ million) Interest Amortization of Capital Assets YTD August Actual YTD August Budget YTD August Variance 2010 Budget 1.6 7.2 1.3 11.8 0.2 (4.6) 2.0 17.7 Differences are due to rounding. Interest Higher than anticipated borrowing rates in 2010 account for actual interest costs on AESO credit facilities being higher than budgeted. Amortization of Capital Assets Key variables in developing the annual amortization budget are the type (impacting the number of years for the amortization period), amount and timing (commission date) of asset additions. For 2010, it has been concluded that the assumptions used for the type and timing of the asset additions were different than what has actually occurred to date. Capital Expenditures The AESO has three main asset categories: people, technology and processes. While we invest in all three, only the technology assets (computer systems and system coordination centre) are our focus for capital expenditures. The development and acquisition of capital assets is a major budget component given the AESO’s significant reliance on IT infrastructure and applications to carry out our operations. As with all IT intensive organizations, our challenge is to find the right balance between implementing technology advancements, determining the level of IT development that can be supported by business operations and then establishing the funding requirements to make it all happen. To address these challenges, we have implemented and continue to enhance a vetting and prioritization process to ensure capital expenditures achieve the most beneficial and cost-effective results to continue to meet operating requirements. We call this the portfolio management process. As we progress through a planning year, capital projects are reviewed on an ongoing basis to assess progress and budget spending and identify unanticipated issues. We also review and prioritize any new requirements that are identified and determine how they align with existing work. This is a continual process to ensure alignment of priorities and business needs. For 2010, we are anticipating capital expenditures of $22.6 million, which is consistent with the 2010 amended budget6. Additional information on capital projects is provided in Appendix H. PAGE 36 2011 Updated Business Plan and Budget Proposal Appendix C: 2011 Other Industry Costs Other industry costs represent fees or costs paid based on regulatory requirements or membership fees for industry organizations; the amounts of which are not under the control of the AESO. These costs relate to the annual administration fee for the Commission, external regulatory costs for the cost recovery related to the AESO’s regulatory proceedings and the AESO’s share of Western Electricity Coordinating Council (WECC) and Northwest Power Pool (NWPP) membership fees. Other Industry Costs ($ million) 2011 Plan 2010 Budget 2009 Actual 2008 Actual Commission Fees – Transmission Commission Fees – Energy Market External Regulatory Costs WECC/NWPP* Costs Balancing Pool 10.8 7.2 0.1 3.4 - 10.8 7.2 0.5 3.4 - 10.5 7.1 0.2 3.6 - 8.6 5.2 0.7 2.2 - Other Industry Costs 21.5 21.9 21.4 16.7 *Western Electricity Coordinating Council/Northwest Power Pool Differences are due to rounding. PAGE 37 2011 Updated Business Plan and Budget Proposal Appendix D: Transmission Operating Cost Definitions Transmission Line Losses The annual volume forecast for transmission line losses is based on the following: • The latest forecast of Alberta Internal Load (includes ‘behind-the-fence’ loads and new Demand Transmission Service (DTS) contracts). • The grid facility profiles of transmission and generation (existing, new, decommissioned). • Transmission must-run (TMR) forecasts based on the latest operating policies and procedures (OPPs) and updated generation stacking order based on the latest 12 months of actual dispatch behaviour (generators, import and export). • Current export availability transfer capability (ATC) limits. • A loss forecast based on the AIES hourly net to grid levels from the settlement system. The annual forecast for transmission line losses is the accumulation of the hourly forecasted loss volumes priced at the most current hourly pool price forecasted for that period. The AESO has used the July 12, 2010 EDC Associates Ltd. commodity price forecast (ESP Volume 10 Issue 28). Ancillary Services Ancillary services are procured by the AESO to ensure ongoing reliability of the transmission system through contracts which include exchange-traded or over-thecounter contracts, generation capacity and load reduction capabilities, as well as contracts that are entered by way of competitive processes. The AESO has entered into various contracts for ancillary services that include operating reserves, transmission must-run (TMR), load shed and system restoration. Operating Reserves Operating reserves are procured in two ways: through an online exchange and through over-the-counter contracts. All providers of operating reserves traded on the exchange are paid the market clearing price whereas all providers who sell volumes over-thecounter are paid their offer price. In exchange for this payment, the AESO obtains the right to utilize the provider’s energy and/or capacity as reserves. The majority of operating reserve offer prices are indexed to the pool price. Operating reserves are comprised of three types of active reserves, with the minimum levels of operating reserves based on standards established by the Western Electricity Coordinating Council (WECC): • Regulating reserves – The provision of generation and load response capability, including capacity, energy and maneuverability which respond to the AESO’s automatic generation control (AGC) system. In Alberta, regulating reserves track variations in the load that cannot be met with energy dispatches. The volumes of PAGE 38 2011 Updated Business Plan and Budget Proposal regulating reserve are specified as a range in megawatts over which a level of control is required by the AGC system. • Spinning reserves – Unloaded generation that is synchronized to the system, automatically responsive to frequency deviation and ready to serve additional demand following an AESO system controller directive. A customer offering spinning reserves must be able to ramp up their generator within 10 minutes in response to a system controller directive due to a system contingency. Spinning and supplemental reserves are required in order to restore frequency following the loss of generation in Alberta or in the WECC region. Alberta must comply with WECC policies for maintaining specific volumes of spinning and supplemental reserves in order to maintain reliability. • Supplemental reserves – While similar to spinning reserves, supplemental reserves are not required to respond to frequency deviations. They include unloaded generation, off-line generation or system load that is ready to serve additional demand (generator), or reduce demand (load), within 10 minutes of a directive from the system controller. Active Operating Reserves Active operating reserves are the operating reserves that are forecast by the AESO as necessary to operate the AIES securely and meet the AESO’s reliability obligations to the WECC. Standby Reserves Standby reserves provide additional reserves for use when the resources available under the active portfolio are insufficient. Payments for standby reserves include a premium for the option to activate the standby reserves and a price that is paid if the reserves are activated. Transmission Must-Run (TMR) TMR is generation required to be on-line and operating to ensure reliability in specific areas of the AIES with insufficient transmission capacity. This service is typically procured through long-term commercial contracts. The structure of TMR agreements compensates the TMR provider using fixed and variable payments. Variable payments are based upon keeping a generator whole up to an established “benchmark price” based on the generating unit’s specific heat rate and variable operating and maintenance costs. When a unit is operating for TMR and the pool price exceeds the benchmark price, no TMR payment is made and the service provider receives the pool price for the energy provided. When a unit is operating for TMR and the pool price is lower than the benchmark price, the service provider is paid the difference between the benchmark price and the pool price under the TMR agreement in addition to receiving the pool price for the energy provided. The majority of TMR costs are variable. The fixed payment the AESO makes to a TMR provider does not change with heat rate or gas price, but is prorated based on the availability of the unit and allows the AESO to call upon the facility for TMR, if required. PAGE 39 2011 Updated Business Plan and Budget Proposal Appendix E: 2011 General and Administrative Cost Detail Staff Costs Staff Costs are determined through the analysis and conclusions reached for several key budget variables or factors: • Base pay adjustments for existing staff or an overall change in the AESO’s compensation philosophy - While the compensation philosophy has remained unchanged in 2011, we have incorporated a three per cent base pay adjustment in 2011 for general salaries (2011 approved budget - two per cent adjustment). This adjustment percentage is the result of current economic indicators (such as the Consumer Price Index and salaries surveys). At the end of each year during the company’s annual performance review process, the AESO Board’s Human Resources, Compensation and Nominations Committee reviews all relevant market information to determine the final corporate base pay adjustment. • New staff additions - Through a focused approach to re-evaluate and, where appropriate, realign the efforts of current staff, we require 19 new staff positions in 2011 (2011 approved budget - 10 new staff positions). The start dates for new staff additions are staggered throughout the year in the budget. Appendix F provides the work focus and job descriptions for the new staff positions. • Incentive compensation - Our philosophy is to expect the best and for our people to find new, innovative and efficient ways to fulfil our mandate with a focus on customer service. When this occurs, our incentive compensation will be adjusted to reflect this. In preparing this budget, we have confidence in our approach to deliver on our goals and have reflected this in our incentive compensation with budgeted incentive compensation at 60 per cent of eligibility (2011 approved budget - 60 per cent). • Vacancy rate - Due to normal staff attrition and the time it takes to find and hire new staff, there are always staff positions that remain vacant for part of the year. We are anticipating the vacancy rate to be eight per cent in 2011 (2011 approved budget – eight per cent), which is consistent with what we anticipate our actual annual vacancy rate will be for 2010. • Benefit costs - In addition to their salary, each employee participates in the company’s comprehensive benefit plan. For the company, this represents costs such as health and dental coverage, defined contributions for retirement savings and government payroll costs. We present these costs as a percentage of salary costs to determine the ‘benefits load factor’, which has been budgeted at 22 per cent of salary costs (2011 approved budget – 22 per cent). PAGE 40 2011 Updated Business Plan and Budget Proposal Contract Services & Consultants Contract Services & Consultants ($ million) 2011 Adjusted 2011 Plan9 2010 Budget 2009 Actual 2008 Actual Consulting Legal Audit/Reviews 15.1 0.8 0.6 10.3 0.8 0.6 12.9 0.9 0.6 12.9 1.0 0.4 10.6 0.9 0.3 Contract Services & Consultants 16.5 11.7 14.5 14.3 11.8 Differences are due to rounding. Consulting - We use consultants to supplement the AESO’s staff for three general purposes. It is not practical for the AESO to retain staff that have all the skill sets that may be required from time to time. In these circumstances, we utilize consultants to either complete the work or assist in training AESO staff. Consultants are also used to address workload peaks to maintain seamless operations and continual progression on key initiatives. And finally, we consolidate or co-source support services for our IT infrastructure to facilitate more coordinated and reliable service support. Appendix G provides summary information on the consulting initiatives. Legal – Legal counsel is retained to support general business operations by supplementing in-house legal resources and to provide expertise on legal matters such as regulatory filings. Audit/Review – To conduct audits or reviews on AESO or industry stakeholder processes, systems or reporting, we will use the professional services of others to assist in these initiatives. Several examples are the financial statement audit, transmission facility owner compliance on the competitive procurement for transmission facility projects assigned by the AESO, meter point audits and internal operation audit on key AESO processes. 9 2011 Budget approved in AESO Board Decision ‘2010 and 2011-BRP-001’ issued January 2010 PAGE 41 2011 Updated Business Plan and Budget Proposal Administration Administration Costs ($ million) 2011 Adjusted 2011 Plan9 2010 Budget 2009 Actual 2008 Actual AESO Board Fees Travel and Training Insurance Other Administrative 0.6 2.2 0.6 3.8 0.6 2.4 0.6 3.5 0.6 2.3 0.5 3.5 0.6 1.9 0.5 3.9 0.5 2.1 0.5 3.4 Administration 7.2 7.1 7.0 6.9 6.5 Differences are due to rounding. AESO Board Member Fees – The AESO is governed by the AESO Board whose members are appointed by the Alberta Minister of Energy. While the number of Board members can vary from time to time, there can be no more than nine members with their compensation based on a retainer fee and additional fees based on their Board committee involvement and time spent on corporate matters. Travel and Training – The travel and training category covers costs incurred for general business travel, staff training and associated travel, corporate meetings and related meals. In addition, costs related to stakeholder open houses for proposed transmission projects and enhanced public outreach/education are included in this category. Insurance – The EUA provides limited statutory protection for the business risks of the AESO organization, directors, officers and staff. To ensure business risks are properly insured, we carry insurance for exposures not covered by the EUA, specifically for direct damages resulting from the AESO’s negligence. The AESO has statutory protection for indirect damages, which would typically be the most costly damages that would occur for business interruption and lost revenue. Other Administrative Costs – This includes corporate relations, general office costs, printing, recruiting, corporate subscriptions/memberships and professional membership fees. Additional costs are planned for 2011 related to the design, printing and distribution of a second Powering Albertans publication and additional consultation costs for transmission projects. PAGE 42 2011 Updated Business Plan and Budget Proposal Facilities Facilities Costs ($ million) 2011 Adjusted 2011 Plan9 2010 Budget 2009 Actual 2008 Actual 4.8 4.7 4.7 3.6 3.1 Rent Under two long-term lease agreements ending in 2014, we lease approximately 80,000 square feet of office space in downtown Calgary. The AESO owns and operates the system coordination centre and has approximately 30,000 square feet of office and building management space. To accommodate our redundant computer systems to support seamless operating performance in the event of a disruption to the operations at the system coordination centre, we also lease additional office space for our back-up facility. Prior to 2010, both the lease and operating costs for the back-up facility were included in the computer services and maintenance cost category. Computer Services and Maintenance Computer Services and Maintenance ($ million) IT Maintenance and Services 2011 Adjusted 2011 Plan9 2010 Budget 2009 Actual 2008 Actual 6.9 3.8 3.3 3.5 2.6 As we continue to invest in IT infrastructure to support our business operations, ongoing costs are incurred to purchase annual software operating licences and maintenance agreements for these systems with high availability requirements that are supported by premium class maintenance and support agreements. In 2011, we have also incorporated the costs related to a new strategy for the IT infrastructure support; the transition to a managed services model for IT infrastructure operating support (network, server, database and storage). Telecommunications Telecommunications ($ million) Telecommunications 2011 Adjusted 2011 Plan9 2010 Budget 2009 Actual 2008 Actual 1.5 1.4 1.3 1.3 1.3 The AESO incurs costs for network systems and telecommunications to support general business operations and, to a much larger extent, to support real-time operations. The strategy for developing and maintaining the telecommunication infrastructure is based upon the requirement for high availability, which necessitates redundancies of services and equipment. PAGE 43 2011 Updated Business Plan and Budget Proposal Appendix F: 2011 Staff Addition Detail Additional 2011 Staff Requirements Staff Additions Transmission Director, Competitive Procurement 1 Program Manager 1 Project Managers 2 Studies Engineer 1 Markets Senior Economist 1 Regulatory Manager, Regulatory Services 1 Corporate Services Technical Writer 1 Community Relations Advisor 1 Total 9 TRANSMISSION (5 POSITIONS) Director, Competitive Procurement – This resource will provide leadership and direct, coordinate and integrate the development and implementation of a competitive procurement framework for Alberta’s Critical Transmission Infrastructure (CTI) projects. Program Manager – This resource will provide an oversight and coordination role for the successful delivery of CTI and other major regional projects within a specified geographic region. Project Managers (x2) – These resources will assume the project management roles for CTI, major regional projects and customer connections. They will work closely with the Transmission Facility Owners (TFOs) on the communication of project delivery requirements and milestones. Studies Engineer – This resource will provide additional study support for connection proposals and technical issues related to customer connection and planning. MARKETS (1 POSITION) Senior Economist – This resource will provide assistance in the planning, development and maintenance of economic models used for forecasting purposes, including the models used for the long-term load forecast. PAGE 44 2011 Updated Business Plan and Budget Proposal REGULATORY (2 POSITIONS) Manager, Regulatory Services and Technical Writer – These resources will manage and coordinate various hearings and supporting processes for both Need Identification Documents (NID) applications and market rules and will compile and write NID documents respectively. CORPORATE SERVICES (1 POSITION) Community Relations Advisor – This resource will provide assistance for stakeholder relations and community/public outreach including identifying and facilitating opportunities to build relationships with key stakeholders and assist in the planning and implementation of communications strategies for key projects. PAGE 45 2011 Updated Business Plan and Budget Proposal Appendix G: 2011 Consulting Cost Detail 2011 2011 Adjusted Plan Technical Standards/Studies – execution of studies and/or assistance with standards development for Alberta Reliability Standards, Critical Transmission Infrastructure development, interties, wind integration, new technologies, load forecasting, security and system restoration 1.3 1.4 Communications – general corporate communications support including transmission initiatives 0.7 0.7 Communications – analysis of the effectiveness of Powering Albertans, research and polling 0.3 Competitive Procurement – assist with competitive oversight and procurement processes including engineering cost estimates 0.7 - Connection Projects – complete studies and connection proposals for wind generation, industrial projects, etc. 0.6 0.6 Market Development and Design – technical support on market initiatives including expertise from other jurisdictions 0.6 0.3 Forecasting Initiatives – long-term plan modeling incorporating new scenarios resulting from supply adequacy/market sustainability assessments in addition to new load and generation forecasts 0.5 - IT Process Enhancements – improve maturity of IT processes and consolidate existing data warehouses 0.4 - Corporate Strategy – develop and implement a strategy for organizational changes including development of an operating model to deliver business results that are aligned to the strategic plan; development and implementation of human resource strategies and government relations 0.4 0.9 Development of IT Enterprise Architecture – further development of IT strategy and architecture plans for technology, information, and applications 0.4 - Energy Trading System (ETS) Project Initiation – research and preparation of request for information and request for proposal documents and vendor analysis for replacement of the ETS and related market systems 0.4 0.4 Facility Planning – office space planning to maximize utilization of existing facilities 0.2 - Long-term Transmission System Plan Development – complete technical studies and document writing/communication 0.2 0.2 Technical Resources ($ million) PAGE 46 2011 Updated Business Plan and Budget Proposal 2011 2011 Adjusted Plan Regional Advisors – retain six provincial representatives to provide feedback and suggestions on electricity industry matters and share their expertise and local knowledge for inclusion in AESO outreach programs, consultation processes and communication initiatives 0.1 0.1 Record/Document Management Project – develop and implement a strategy on record and document retention and filing 0.1 0.1 Miscellaneous Projects Less Than $0.1 Million 1.4 1.2 Total Technical Resources 8.3 5.9 2011 2011 Adjusted Plan Transition of Authoritative Documents – project management and supplementary resources to implement a standardized process for authoritative documents (creation of market rules, OPPs, standards and business practices) 0.8 0.7 Needs Identification Documents – supplementary resources to write and review documents 0.2 - Software Application Administration – supplementary resources for the management of new applications 0.2 0.1 Miscellaneous Projects Less Than $0.1 Million 0.3 1.2 Total Workload Peaks 1.5 2.0 2011 2011 Adjusted Plan Co-sourcing arrangements are in place to provide resources with specialized skill sets to support and maintain specific IT systems in a cost-effective manner. This co-source strategy is being used on the following: EMS, EMS historian database (PI), enterprise service bus (TIBCO), local and wide area network, data storage technologies, service desk support, server and database administration and various corporate systems (billing, HR, accounting). 2.1 2.5 Total Co-source IT Support 2.1 2.5 Technical Resources ($ million) Workload Peaks – Supplement Staff Resources ($ million) Co-source IT Support ($ million) PAGE 47 2011 Updated Business Plan and Budget Proposal IT Application System Maintenance ($ million) Resources to provide ongoing maintenance of existing systems to ensure these systems continue to provide reliable and accurate functionality (non-capital costs). Cost incurred for this type of work have occurred in previous years but have been shown to be increasing with the number and complexity of the AESO applications which has prompted separate disclosure in the budget. Validation Phase of Capital Projects ($ million) AESO Board decision in June 2010 to increase consulting costs by $2.1 million related to costs incurred for the validation phase of capital projects (transferred from the general capital budget) Total Consulting Differences are due to rounding. PAGE 48 2011 2011 Adjusted Plan 1.1 - 2011 2011 Adjusted Plan 2.1 - 15.1 10.4 2011 Updated Business Plan and Budget Proposal Appendix H: Capital Projects The following tables provide information on the AESO’s current capital plan for 2011. Actual projects to be completed in 2011 will vary, and include the addition of projects yet to be determined, deferral of projects in this plan or elimination of projects deemed no longer necessary. Key Capital Initiatives ($ million) These are the most critical capital projects over the planning period that the AESO believes must be completed within the identified timeframe. Key Capital Initiatives EMS (Energy Management System) Wind integration Fair Efficient Openly Competitive (FEOC) regulation Description The next phase of the EMS implementation which includes improved situational awareness, look-ahead functionality, load-shed services and a system controller training environment. 2010 Progress Phase II implementation update - EMS advanced application capabilities implemented into real-time operations, application enhancements, calculation engine validation activities and an improved testing environment. 2011 Plan Phase III implementation - Improve efficiency in support and the use of the system as well as any needed software versioning updates. Description Develop and deploy tools, market rules and products that assist with the integration of additional wind power facilities to the AIES. 2010 Progress The development of tools and rules to support system controller use of wind forecasting and establish wind power management requirements and protocols. 2011 Plan Continued development and implementation of system controller wind forecasting and wind power management tools along with the development of new market products to support wind integration. Description Develop and deploy tools to assist with the implementation of protocols to ensure participants act in accordance with FEOC mandate - Section 6. 2010 Progress Completion of warranty work for merit order – offer control reporting and self registration capabilities. 2011 Plan System changes supporting the next stage of the FEOC regulation requirement implementation. PAGE 49 2011 Updated Business Plan and Budget Proposal Key Capital Initiatives Congestion management Intertie framework Dispatch tool upgrade/enhan cement Transmission and market modelling Information management platform Description Develop and deploy automation tools that facilitate management of transmission constraints in specific AIES operating areas. 2010 Progress No capital invested; awaiting Commission decision on rules. 2011 Plan System modifications in support of the revised rules. Description Develop and implement a framework and tools that support increased transfer capacity with neighbouring jurisdictions. This includes but is not limited to restoring existing intertie capacity, support for merchant transmission additions and dynamic scheduling solutions. 2010 Progress System modification/developments supporting the implementation of a LSSi product and recommendations for further intertie restoration as well as additional restoration initiatives. 2011 Plan Implementation of the LSSi product. System and operational modifications/developments required to support MATL integration. Participation in WECC initiative to implement dynamic scheduling. Description Dispatch tool stabilization and enhancements supporting energy market changes. Ensure dispatch down service and dispatch variance notification. 2010 Progress Upgrade completed in June with warranty work continuing through to year end. 2011 Plan None. Ongoing enhancement work to be included in the System Enhancement program. Description Implement an Alberta industry standard planning model of the AIES. 2010 Progress No capital invested. Initial business case estimates were not cost justified. 2011 Plan None. Revisit opportunity in a future budgeting period. Description Develop and implement a data analysis and reporting platform supporting stakeholder (authorized) access and reporting requirements. 2010 Progress The addition of two production system data provisioning interfaces to the data warehouse. 2011 Plan Continued production system data provisioning interfaces. Procurement of a third party Export Transform Load (ETL) product. PAGE 50 2011 Updated Business Plan and Budget Proposal Key Capital Initiatives 2010 General Tariff Application (GTA) 2010 Alberta Reliability Standards (ARS) System coordination centre (SCC) Expansion Description Develop and implement changes to the transmission billing system that support the 2010 GTA rate and calculation structure. 2010 Progress System development and modifications required to support the 2010 GTA. 2011 Plan Implementation of the 2010 GTA system changes. Description Implement compliance management and reporting tools that support business practices and processes and ensure internal and external adherence to ARS. 2010 Progress Capital investment not planned. 2011 Plan Deployment of compliance management tools as required. Description Implement SCC expansions to accommodate the increase in staffing requirements. 2010 Progress No capital invested. Review of justification requirements identified the opportunity to delay the expansion by leasing space at an alternate location. 2011 Plan None. Revisit opportunity in a future budget period. PAGE 51 2011 Updated Business Plan and Budget Proposal Where applicable, references have been provided to the related strategic objective provided in the 2010 – 2011 Business Plan and Budget Proposal document that was distributed as part of the Budget Review Process in September 20093 (and subsequently approved by the AESO Board). Current 2010 Estimated Capital Spending Approved 2010 Capital 10 Projects Adjusted 2011 Capital Plan Adjusted 2010-2011 Capital Plan Totals (a) (b) (a + b) (from 2009 BRP) EMS (strategic objective 5) 1.4 0.7 2.8 3.5 7.0 Wind integration (strategic objective 5) 2.3 3.2 2.9 6.1 6.2 0.0 0.5 2.7 3.2 6.0 - 0.5 1.9 2.4 2.3 1.5 0.5 1.4 1.8 3.5 3.4 2.7 - 2.7 1.7 - - - - 1.2 Information management platform (strategic objective 5) 0.9 1.4 1.4 2.7 2.4 2010 General Tariff Application (GTA) 2010 0.1 0.1 0.1 0.1 0.4 - - 0.2 0.2 0.6 - - - - 3.3 9.7 9.6 13.2 22.8 34.6 Key Capital Initiatives (strategic objective reference) 7 Fair Efficient Openly Competitive (FEOC) regulation 2010-2011 Capital Plan Totals (strategic objective 1) Congestion management (strategic objective 1) Intertie framework (strategic objective 1) Dispatch tool upgrade/enhancement (strategic objective 5) Transmission and market modelling (strategic objective 2) Alberta Reliability Standards SCC expansion (strategic objective 4) Key Capital Initiatives Differences are due to rounding. 10 This column represents the amount apportioned to the program by management through the ongoing Portfolio Management Process. PAGE 52 2011 Updated Business Plan and Budget Proposal Other Capital Initiatives ($ million) These are necessary projects that have more flexibility in planning or delivery so timing is not as critical or they are lower priority than the key capital initiatives. Other Capital Initiatives Description Adjusted 2010-2011 Capital Plan Totals 2010-2011 Capital Plan Totals (from 2009 BRP) Load settlement program Implement a settlement verification model and integrate with other AESO systems. 0.5 1.9 Interconnection project support and reporting (strategic objective 3) Identify and implement a project management and reporting tool to manage the queue of system interconnection projects the AESO oversees. 0.5 1.8 IT test & production environment Procure and implement a testing environment that facilitates application cloning (set up and removal) and simulates the AESO’s production environments (preproduction testing). 0.0 1.2 Identify and implement a common user (internal/external) identification authorization process for all IT systems/services. 0.0 1.2 Replace fragile point-to-point integrations between legacy systems with publish and subscribe data links using an enterprise service bus. 0.4 1.1 Retire and replace the existing enterprise content management and workflow product. 0.3 1.0 Define and identify areas for AESO website improvement. Based on findings, modify internal and external websites to enhance stakeholder navigation and functionality. 0.6 0.7 IT security program Implement security improvements to IT systems to reduce security risks to critical IT services and infrastructure. 0.8 0.7 SCC voice and order-wire enhancements Install new hardware and software to support new operator order-wire functionality at the SCC. 0.6 0.5 Price cap and floor (strategic objective 1) Modify AESO marketing systems that remove existing price cap/floor limits. 0.0 0.4 Loss factor determination Modify system HVDC logic into the forecasting algorithms. 0.3 0.3 (strategic objective 5) Identify access management (strategic objective 5) IT ESB integrations (strategic objective 5) Enterprise content management (strategic objective 1) AESO website (strategic objective 6) PAGE 53 2011 Updated Business Plan and Budget Proposal Other Capital Initiatives Description Adjusted 2010-2011 Capital Plan Totals 2010-2011 Capital Plan Totals (from 2009 BRP) 0.0 0.3 (strategic objective 1) Design, develop and implement AESO systems that allow for ancillary services market changes to accommodate harmonization and convergence with the energy market. Service Management and Monitoring Software tools to manage and monitor IT services (incidents, changes, configurations). 0.6 0.0 System Enhancement Program Ongoing minor enhancements to production applications. 6.2 0.0 Miscellaneous Other projects not exceeding $0.25 million. 2.8 1.9 13.6 13.0 Operating reserve market redesign Other Capital Initiatives PAGE 54 2011 Updated Business Plan and Budget Proposal Life Cycle Initiatives ($ million) These are typically replacement of end-of-life hardware and recurring software upgrades. Life Cycle Initiatives Description Adjusted 2010-2011 Capital Plan Totals 2010-2011 Capital Plan Totals (from 2009 BRP) Oracle database upgrade Upgrade the AESO’s database environments (development, test and production to a current version). 2.8 3.1 Server upgrades Retire and replace corporate server hardware/software based on pre-determined corporate retirement plan. 1.1 2.0 Network upgrades Upgrade AESO voice and data networks to ensure vendor support, meet reliability requirements and address increased capacity needs. This includes data switches, telephone system, remote access capabilities, and redundancy of SCC critical network services. 3.5 1.3 Storage upgrade Implement a new storage infrastructure designed to address existing end-of-life cycle considerations and support the high-performance storage requirements of online stakeholder systems (e.g., Energy Trading System). 1.8 1.2 Information archiving upgrade Upgrade backup and restore platform, as the AESO’s current archiving platform cannot keep pace with the explosive data growth. 0.7 1.0 Personal system refresh Ongoing investment in desktop systems and mobile devices to replace aging software and equipment and accommodate resource growth. 1.6 1.0 Desktop Microsoft upgrade Upgrade the AESO’s computing workstations to an appropriate version of Windows and Office (i.e., XP and Office 2003). 1.5 0.7 Application server upgrade Migrate AESO applications still running dated (end-of-life) application server technology to the new application server environment. 0.3 0.5 13.1 10.8 Life Cycle Initiatives PAGE 55 2011 Updated Business Plan and Budget Proposal Appendix I: Allocation of Costs Management reviews allocation percentages twice a year. They are first reviewed when the annual budget is prepared and again at year-end when the allocations are finalized based upon actual activities and costs. This methodology has not changed from that used in prior years, although the allocation percentages change to reflect the business/operational activities each year. The following table has been updated to reflect the adjusted 2011 allocations. Transmission (%) AESO Department Energy Market (%) Load Settlement (%) DIRECT OPERATING Transmission North Transmission South Transmission Support Operations Systems Grid and Market Operations Operational Effectiveness Market Design Market Operations Forecasting Commercial Regulatory Regulatory Transmission Support Compliance 100 100 95 67 67 67 20 35 50 100 33 100 35 5 33 33 33 80 65 50 67 30 35 SHARED SERVICES * Corporate Services Information Technology** Office Lease Based on Direct Operating Group Costs (%) 63 31 6 Based on AESO Staff Count CAPITAL Assigned on a Project Basis * Includes departments such as: Accounting, Settlement & Risk, Human Resources, Corporate Communications, etc. ** Based on 2009 actual allocations. PAGE 56 2011 Updated Business Plan and Budget Proposal Section 5 – Stakeholder Comments Throughout the current year Budget Review Process (BRP), we held several meetings with stakeholders to discuss our business plan and budget materials and provided stakeholders with an opportunity to provide comments on this information. The following table lists the stakeholders that participated in the current year BRP. Stakeholder Participants in the Budget Review Process Alberta Direct Connects Attendance City of Calgary Attendance TransCanada Energy Attendance Industrial Power Consumers Association of Alberta (IPCAA) Office of the Utilities Consumer Advocate (UCA) 2010 Stakeholder Meetings Aug 30 Oct 7 √ Oct 14 √ √ √ √ √ √ Attendance √ √ Attendance √ √ Page 1 √ 2011 Updated Business Plan and Budget Proposal The following table identifies the key BRP dates in 2010 and the associated deliverables. Key BRP Dates in 2010 Purpose July 22 Notice to Stakeholders – A notice was distributed to stakeholders regarding the initiation of the 2010 BRP (i.e., stakeholder consultation process), an overview of the process steps, terms of reference, and proposed process schedule. August 30 First technical meeting – A stakeholder meeting to discuss forecasted transmission line losses costs and ancillary service costs for 2011. October 7 Second technical meeting – A stakeholder meeting to discuss the proposed business initiatives for 2011 and to provide a 2010 financial update. October 14 Third technical meeting – A stakeholder meeting to review the adjusted 2011 own costs budget (general & administrative, interest, amortization, capital and other industry costs). October 15 Distribution of the draft 2011 Updated Business Plan and Budget Proposal to stakeholders. October 29 Distribution of the 2011 Updated Business Plan and Budget Proposal to AESO Board and stakeholders. November 9 Stakeholder and AESO Board meetings (as required). Following stakeholder meetings and/or the posting of BRP information on the AESO website, we asked stakeholders for their questions and comments. This occurred on four occasions. There were no formal written questions or comments received from stakeholders during the 2010 BRP though we responded to various questions posed from stakeholders during these meetings. Page 2