Field Operations Rich Harris Lockheed Martin/ Global Sustainment

Field Operations
Rich Harris
Lockheed Martin/ Global Sustainment
817-935-1311, [email protected]
Field Operations Overview
• Who we are
• What we have to offer
– Why you should care
• Where we are
• How do you get support?
Field Operations
Who we are
Global Sustainment Operations
Lisa Mahlmann
Total Lifecycle
Sust Mgt
Product Dev &
Delivery
Enterprise Supply
Solutions
Field
Operations
Rich Harris
Field Operations
Who we are
Field Operations
Rich Harris
Field Support
Regional Managers
Customer Support
MRO/MOD Upgrades
Field Operations
What we have to offer
Field Support
• Highly qualified Field Service Reps (FSR)
• All classifications: Avionics / APG / Propulsion, etc
• Forward deployed to customer locations
• Full reach back to OEM
• Unrestricted access to LM Aero resources
MRO (Depot) / Mod & Upgrades
• Contracting coordination and performance oversight
• Design development and delivery of kits, tools, TCTOs
• Post production and delivered aircraft support
Field Operations
What we have to offer
Customer Support
• Global Sustainment Support Center
• Technical Support Centers
• Single Point Entry - OEM Reach Back
• Available 365/24/7
-Provide a closed-loop technical response system for customer and field assigned
personnel through the use of legacy and web-based tools.
- Trend & Problem Analysis, Fleet Status, Customer Interface, etc.
- Provide expertise on the operation and maintenance of LM Aero products
- Perform customer Site Surveys for All LM Aero-Marietta Programs
-Administer Sixteen Worldwide Hercules and QEC Service Centers and their
associated Export (ITAR) Licenses on Behalf of Program Management
Field Operations
What we have to offer
Regional Managers
• Reach-back to the company & programs
• Working knowledge of company products
• Familiarity with the customer & aircraft
− fleet status, availability rates, support needs,
- Ensuring customer satisfaction & Assisting customers in continuous improvement
- Assisting customers with product support and related activities
- Focal point for program activities and events
Regional Managers
Where we are
Tim Reuning
C-5, C-130J
Scott AFB
Illinois
Mike McKinney
N.E. US
PAX River
Virginia
Charlie Savage
Brent Thompson
West. US
Fort Worth
Texas
S.E. US
Mike Shreeve
P-3, NAVY
NAS Jax
Florida
Shaw AFB
S. Carolina
Regional Managers
Where we are
Bernie Kelleher
N. Europe
Joe Swillum
Brussels,
Belgium
USAFE,
EUCOM
Ramstein
Germany
Alex Starzyk
Dick May
CA, S.A.
RM Lead,
N. Asia
PACAF HQ
Hawaii
Marietta
Georgia
Al Radcliffe
Gary Sims
Africa
Marietta
Georgia
UAE, M.E.
Fort Worth
Texas
Mike Hills
Aus, NZ
S.Asia
Richmond
Australia
How you get support
Support Services
• All inclusive Time and Material (T&M)
- Technical Services through Hercules Technical Support Center
• C-130 Contracts
- Kristina Santana [email protected]
• Regional Managers
- Richard M. May [email protected]
• Service Centers
- www.lockheedmartin.com/ams
(TSC)
How you get support
Technical Assistance Agreement (TAA)
• Customer request
• Lockheed Martin obtains license from the US
State Department
– Allows for the export of and use of Lockheed Martin
technical data, services and parts
Mr. Jamal Brown, Manager – Export Control
Lockheed Martin Aeronautics Company / Legal
Phone: (770) 494-8710
Facsimile: (770)494-6151
E-mail: [email protected]
How you get support
GSSC Network
Technical Support Network
24/7 Support by phone
Aircraft Platform
Telephone Number
E-Mail Address
(800) 952-6569
(770) 494-9131
[email protected]
(800) 952-6569
(770) 494-9131
[email protected]
F-16
(800) 316-5672
(817) 763-6824
[email protected]
F-22
(866) RAPTOR1
(866) 727-8671
[email protected]
P-3/S3
(800) 952-6569
(770) 494-9131
[email protected]
L-188
(800) 952-6569
(770) 494-9131
[email protected]
U-2
(661) 572-4131
[email protected]
Johnstown
(supply support)
(877) 456-7278
[email protected]
C-5
C-130/L-100
After Hours/ Weekends / Holidays
Toll Free 1-877-935-5858
International 1-817-777-3060
E-Mail: [email protected]
Authorized Hercules
Service Centers
Marshall
Cascade
Vector Aero
Rolls-Royce
OGMA
Wood Gp
Sabena-BRU
Sabena-BOD
HAI
TuAF
ADAT
Airod
ST Aero
ENAER
LMAASA
Aircraft Service Center
Engine & QEC Service
Denel
13
Questions?