Consumer Education of Low-Carbon Consumption in Chinese Context
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Consumer Education of Low-Carbon Consumption in Chinese Context
M & D FORUM Consumer Education of Low-Carbon Consumption in Chinese Context ZHANG Ying, CHEN Lei School of Business and Management, Anhui Finance and Economics University, P.R.China, 233030 [email protected] Abstract: This study focuses on analyzing the issues of consumers’ low-carbon consumption awareness and consumption behavior and countermeasures of consumer education. Through consumer survey, the research finds that consumers have a weak low-carbon consumption concept, and consumers lack a deep understanding of low-carbon, and preference of low-carbon product need to be cultivated, and the communication efforts and effects of low-carbon consumption need to be improved, and so on. The research proposes strategies of consumer education of low-carbon consumption in China context, which can provide reference for the government to formulate policies for promoting effectively low-carbon consumption, and also are benefit for enterprise low-carbon marketing. Keywords: Low-carbon consumption, Consumer education, Low-carbon consumption attitude, Lowcarbon communication 1 Introduction Low-carbon economy is an economic sustainable development model of low power consumption, low pollution, low emissions and high-performance, which contains two aspects of low-carbon production and low-carbon consumption. The government work report in 2010 pointed out that we should try our best to build the industrial system and consumption patterns with the characteristics of low carbon emissions. It is clear that realizing low-carbon consumption is an important aspect of the development of low-carbon economy. With the China social-economic development, some problems such as environment pollution, resource waste and others are so serious that they will restrict rapid and healthy development of economy. Therefore, vigorously promoting low-carbon economy is an inevitable choice for future development in China. The low-carbon consumption involves three levels: consumption choices, the consumption process, and guiding consumers to change consumption concept [1], which deal with the relationship between consumption and natural environment through the consumer education. Consumer education of low-carbon consumption can guide the public to enhance the awareness of low-carbon consumption and change the traditional habits of high-carbon consumption consciously. This study focuses on analyzing the issues of consumers’ low-carbon consumption awareness and behavior using consumer survey data, and proposes corresponding consumer education strategies in Chinese context in order to speed up the realization from “carbonization” economy to “carbon and water” economy, and achieve the social sustainable development. 2 Literature Review 2.1 The low-carbon consumption Since the UK Energy White Paper proposed "low-carbon economy" for the first time in 2003 [2], many scholars made various researches about low-carbon industrial development, low-carbon economy, low-carbon consumption patterns [3]-[5], and so on. The low-carbon consumption is proposed by following low-carbon economy and usually lies in the field of personal consumption. Liu Min (2010) pointed out that the low-carbon consumption is a kind of economical consumption pattern which people purchase and use products or services according to low-carbon standard in order to minimize energy consumption, to reduce pollution, and to reduce waste in the field of everyday consumption [6]. Owing to individual consumption behavior including the purchase, use and disposal, this study references the viewpoints of Wang Jianming and He Aizhong (2011), namely, low-carbon consumption refers to such 187 M & D FORUM kind of consumer behavior pattern that consumers practice consciously of low energy consumption, low pollution and low emissions in the daily consumption process [7]. The daily consumption of consumers has significant impact on carbon emissions, furthermore, there is large population in China, and the average carbon dioxide emissions of each family is 2.7 tons /person, household energy carbon emissions account for 21% of the total emissions [7]. Therefore, it is urgent for consumers to implement low-carbon consumer education in China context. 2.2 Consumer education The formal study of consumer education began in the 1960s. The widespread view at present of consumer education is a social activity which teaches consumer consumption knowledge and skills, cultivate scientific consumption awareness, and improve consumer quality in a purposeful, planned, organized way [9]. The literatures at home and abroad remind that the content of consumer education include awareness of consumer rights, consumer attitudes, consumer knowledge, consumer skills and so on [5]-[9], and its main bodies are families, enterprises, government and educational institutions, and the families and schools are the most common places to conduct consumer education, and government joint enterprises, mass media and consumer association push consumer education onto a new level [9]. 2.3 Consumer education of low-carbon consumption Although there is still a lack of specialized research on low-carbon consumer education in current literatures, some scholars make it as future research direction, and others propose the content of consumer education of low-carbon consumption or the main bodies of its implementation. Yao Hai-qiong and Cao (2010) pointed out that the most important issues we faced are the lifestyles and consumption behavior of extremely resource-waste, and human beings need to realize low-carbon consumption and production for climate change and the security of energy supply. They emphasize consumers education of sustainable consumption should be an important direction of future research [8]. Wang Jian-ming and He Aizhong (2011) put forward that it is necessary for the Chinese consumers to attach importance to family and school education of low-carbon consumption [7]. However, how about consumer attitude and behavior of low-carbon consumption and the situation of low-carbon consumer education in China? How to carry out low-carbon consumer education? These questions are needed to make further exploration, and they are also the issues of this study will focus on. 3 Current Situation of Consumers’ Low-Carbon Consumption The study adopts the method of questionnaire to analyze low-carbon consumption attitudes and consumption behavior, and questionnaire designing is from literature and expert interview. 3.1 Questionnaire design and sending The research on low-carbon consumption psychology and behavior has begun to be attached importance in recent years, but no consensus has been achieved on the low-carbon consumption behavior measurement indexes. Wang jianming and He Aizhong (2011) provided that the reasons of low-carbon consumption include consumer awareness of environmental issues, individual responsibility, low-carbon consumption knowledge, consumption habits, the social atmosphere, low-carbon communication and other factors [7]. Some scholars suggested low-carbon consumption behavior is closely related with environmental protection behavior and green consumer behavior, which influenced by consumer cognitive, behavior intentions and marketing factors [9]. Bohlen pointed out that three variables, namely, general knowledge of environmental problems, specific knowledge, environment attitude, have significant correlation between environmental behavior (including purchase behavior, recycling [10] behavior) . On the basis of literatures above, we propose the situation of low-carbon consumption based on consumer perspective is mainly affected by the consumer attitudes of low-carbon consumption, consumption concept and low-carbon communication condition of the government or enterprises or 188 M & D FORUM other social main bodies. Consumer attitude consists of cognitive component, affective component and behavior intentions in consumer behavior researches, so current situation of consumers’ low-carbon consumption can be analyzed from cognitive component, affective component and behavior intentions of low-carbon consumption, consumption concept and low-carbon communication condition. In order to analyze the specific items of these three aspects, this study organized a group interview, invites 15 graduate students in a university to form two groups, and each interviewee was asked to list the content of the three aspects of low-carbon consumption behavior. We collated contents of the interview, and retain the indexes which majority of interviewees agreed on. Then, we also invite 4 marketing teachers to classify and name these indexes, forming the relevant factors affecting low-carbon consumption behavior. As a result, the scale is composed of 20 items (shown in table 1). We sent 206 questionnaires to the 4 city residents of Anhui and Jiangsu, and recycle effective 179 questionnaires, including 94 female and 85 male consumers. Low-carbon consumption behavior Low-carbon consumption attitude Table 1 Primary factors of low-carbon consumption behavior involved Factors Concrete Items Cognition factor Affection factor Behavior intention Low-carbon consumption concept Low-carbon communication Low-carbon consumption concept Low-carbon communication Understanding of low-carbon; importance of low-carbon consumption implemented by personal and family; personal responsibility of protecting environment; low carbon product knowledge; knowledge of other low-carbon consumption The preference for low-carbon product; preference for low- carbon consumption way; low- carbon consumption has more advantages than the traditional consumption Whether you are willing to buy low-carbon products; willing to take the low-carbon consumption behavior; willing to recommend low-carbon products to others; willing to introduce low-carbon consumption way to others Whether can save energy and reduce emission in household consumption; whether form habits of low-carbon consumption; whether are used to buy low- carbon products Whether receive amount of low-carbon consumption information; there are multiple media to communicate low-carbon consumption; the local government or community organize low-carbon consumption propaganda; whether receive relevant information from enterprises or other organizations; whether receive the low carbon public service ads 3.2 Data analysis The research adopted SPSS13.0 to test means and standard deviation of every item. The results are shown in table 2. All items were measured by Likert seven-point where higher scores indicated better performance. If means of an item is less than 4 score, it generally reflects the item has not good performance. Item low-carbon consumption cognition 1 2 3 Table 2 Data analysis on indexes of low-carbon consumption Mean Std. Item Deviation 3.427 1.023 behavior 11 intention 5.106 1.029 12 4.782 1.103 low-carbon 13 189 Mean 4.093 4.217 3.765 Std. Deviation 1.137 1.328 0.967 M & D FORUM affection factors behavior intention 4 5 6 7 8 9 10 3.872 3.964 3.985 4.018 4.032 3.895 4.893 0.975 1.127 1.128 1.051 1.420 1.216 1.377 consumption concept low-carbon communication 14 15 16 17 18 19 20 3.562 3.221 3.589 3.375 3.722 3.323 4.726 0.963 0.925 1.085 1.024 1.245 0.965 0.953 The results from the statistical analysis show that there are 8 items more than 4 score with total 7 score, mainly focusing on behavior intention of low-carbon consumption, preference for low-carbon consumption way, importance of low-carbon consumption implemented by personal and family, and personal responsibility of protecting environment, etc., while the other 12 items are given less than 4 score. The statistical results reflect that there still exist some problems in consumer attitudes, consumer behavior, as well as low-carbon communication, they are as follows: First, consumers have a weak awareness of low-carbon consumption. The survey result shows that three items of the concept of low-carbon consumption are respectively less than 4 score, that is, the energy saving and emission reducing in household consumption, the formation of low-carbon consumption habits, being used to buy low- carbon products. These illustrate consumers’ weak awareness of low-carbon consumption and the dominant position of traditional consumer awareness and consumer attitudes. However, consumers’ weak awareness of low-carbon consumption hinders the development of low-carbon consumption. Second, consumers lack a deep understanding of low-carbon and low-carbon consumption. The survey result shows that though majority of residents are familiar with the word “low-carbon”, they do not really understand what low-carbon really means, the average score is 3.427. In addition, the understanding of respondents’ understanding of low-carbon products and knowledge of other lowcarbon consumption are less than 4 score. These will influence the buying decisions of low-carbon products and the behavior of low-carbon consumption. Third, consumers’ preference for low-carbon products needs to be nurtured. The survey result shows that consumers’ preference for low-carbon products has an average score of 3.985, which may be related to the incomplete types and small number of low-carbon products in our market and strong alternative between similar products. Besides, it is also related to the lack of understanding of perceived value and cost-effective of low-carbon products. It is necessary for enterprises to communicate low-carbon products to consumers. Fourth, the communication efforts and effects of low-carbon consumption need to be improved. The survey result of four items about low-carbon communication shows that the effects are not ideal for the mean score are all less than 4 score. Though there is some publicity on green consumption and low-carbon consumption, the publicity is not enough, nor satisfactory. Publicity simply stays in the slogan stage. So, enterprises and institutions, the public and all levels of government as main bodies should play better role in communicating low-carbon consumption. 4 The Selection of Consumer Education Path of Low-Carbon Consumption 4.1 Cultivating consumers’ the concept of low-carbon consumption In order to establish low-carbon consumption concept, the first thing is to strengthen consumers’ moral education and social responsibility. Through moral education, it can help consumers enhance the consumption concept of advocating thriftily, combating waste, conserving resources and protecting the environment, so as to make the public conscientiously fulfill their obligations of low-carbon consumption. In addition, in order to establish the concept of low-carbon consumption, we need to abandon the poor high-carbon consumption habits by policy or measures guiding. For example, on December 31st 2007, the general office of the state council issued “the notice to limit the production, 190 M & D FORUM sales and using plastic shopping bags” which clearly stipulates that plastic shopping bags can only be used if paid in all retail firms from June 1st 2008. Its purpose is to guide the public to curb white pollution and to protect the ecological environment. Measures of restrictions and incentives make it possible for consumers to develop an awareness of life saving, low-carbon and environmental friendly in their everyday life. 4.2 Strengthening the popularity of residents’ knowledge on low-carbon consumption In order to help consumers deeply understand the meanings of low-carbon consumption, the government should launch massive activities over the country among the residents to popularize the connotation, scope and significance of low-carbon consumption. In order to popularizing the knowledge on lowcarbon consumption, it needs consumers make sure that there is a close relationship between low-carbon consumption and the daily lives of residents, involving individual consumers’ basic necessities. In addition, enterprise should provide consumers with purchase and use knowledge on low-carbon products to improve their ability to identify low-carbon products and develop preference for low-carbon products. Only by providing consumers with comprehensive low-carbon consumption knowledge and effective product information, can consumers enhance their awareness of low-carbon consumption and improve the consumption ability of low-carbon products. 4.3 Playing the role of carbon education of Government Government should take low-carbon education to enable consumers to promote low-carbon consumption awareness and knowledge of low-carbon consumption so as to achieve low-carbon consumption. On one hand, it should establish and improve the school consumer education system, put low-carbon consumption education into the national education system, fully make use of the interaction between teachers and students. On the other hand, Government can organize authoritative low-carbon organizations to train and educate consumers, promote low-carbon consumption concept and knowledge. Besides, the government should publish policies and regulations to encourage citizen and social organizations to implement low-carbon consumption, such as the encouragement and guidance of buying energy-saving products, restrictions on the use of non-renewable energy products, the use of price progressive system in water, electricity and other energy products to strengthen the guide function of price regulation; Last but not least, it should encourage the use of recycled products at the policy level to reduce the use of disposable daily necessities. 4.4 Promoting the development and communication of enterprises’low-carbon products As the main production part, enterprises should follow the trend of low-carbon consumption and provide more low-carbon products in order to enrich the choices for consumers. Enterprises should assure the process of production in the low level of carbon through reforming low-carbon production technology or updating production equipment and so on. Enterprises should also reduce the production costs and reduce prices of low-carbon products. Product prices must be in the affordable range of consumers in order to transfer their value to meet the needs of consumers successfully. Government may adopt consumption subsidy system for low-carbon products timely to narrow the price gap between the lowcarbon products and general ones. At the same time, government may increase incentives for low-carbon enterprises and support the development of related industries, so that enterprises can produce more affordable low-carbon products for consumers. 4.5 Enhancing the communication efforts and effects of low-carbon The cultivation of consumers’ low-carbon consumption concept and habits can’t go without the sustained and effective low-carbon communication. On one hand, as for the communication main parts, the government, enterprises and other public should make proper communication objectives and strategies. For example, as for consumers’ fuzzy on the concept of low-carbon, it is necessary for the government to determine the popularity of low-carbon knowledge; If consumers lack the understanding 191 M & D FORUM of low-carbon goods, enterprises should introduce the customer value of low-carbon products by means of advertising or sales promotion activities to develop customers’ preferences for low-carbon supplies. On the other hand, the main body should select effective media and communication pattern according to target market characteristics to improve the effective of communication. There are some differences in the main way between consumers of different genders, ages to obtain information. For young people, they often have access to information through network, classroom, friends, classmates, colleagues, etc, it is possible for young people to select network, newspapers, television as the main media, complemented by interpersonal communication pattern to strengthen low-carbon communication and education. While for older people, the use of networks and other emerging media may be less, so it may be wiser to choose traditional means of communication to strengthen low-carbon communication and education. 5 Conclusion In recent years, along with appearing some problems such as the global climate warming, serious environmental pollution and waste of resources, low-carbon consumption has received special attention. The study analyzes the problems of consumers’ low-carbon consumption and countermeasures of consumer education. Literature analysis reveals that low-carbon consumption based consumer perspective is mainly affected by the consumers’ low-carbon consumption attitude, consumption concept, and low-carbon communication. On this basis, the research designs consumer questionnaire and surveys consumer, makes certain actual situation of low-carbon consumption, and finds some problems in current low-carbon consumption attitudes, behavior, and low-carbon communication, and proposes corresponding strategies of consumer education of low-carbon consumption. This study can provide reference for the government to formulate policies for promoting effectively low-carbon consumption, and also are benefit for enterprise low-carbon marketing. However, the research do not analyze consumer's demographic feature, consumers with different educational background or social class may have different low-carbon consumption behavior, and future research can be carried out at different types of consumers in order to better serve the low-carbon consumption education. References [1]. Chen Liuqin. The Approaches to Realizing Sustainable Low-carbon Consumption. Theoretical study, 2010 (8), p31-35 (in Chinese) [2]. DEFRA. Changing Patterns: UK Government Framework for Sustain able Consumption and Production. London: Defra, 2003 [3]. Bao Jianqiang, Gou Yang, Chen Feng. Low-carbon economy: New transformation of human economic development mode, China Industrial Economics, 2008 (4), p154-160 (in Chinese) [4]. Liu Zaiqi, Chen Chun. Low-carbon economy and the adjustment of industrial structure, Economics research. 2009 (10), p21-27 (in Chinese) [5]. Pan Anmin, Chen Lue. 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