SAM Process Engineering Rory Canavan www.samcharter.com

SAM Process Engineering
Rory Canavan
www.samcharter.com
Introduction
1
GOVERNANCE
2
SCOPE
3
DEFINING PROCESS OBJECTIVES
4
MODELLING FRAMEWORK
5
A COUPLE OF POINTERS..
6
FINALLY…
www.samcharter.com
GOVERNANCE:
Legislation
Regulation
Business Requirements
Benchmarking (Gap Analysis/Risk Assessment)
Formal Governance Document
www.samcharter.com
SCOPE:
Process requirements (e.g. Non-IT Support)
Process reach
Specific issues to watch out for:
National/International boundaries
Specific Vendor
Specific Area of IT
Specific Business Unit
www.samcharter.com
RACI Chart:
www.samcharter.com
Defining Process Objectives:
Size and scale
Not too big...
Not too small...
Just right!
www.samcharter.com
Modelling Framework:
www.samcharter.com
Modelling Framework:
www.samcharter.com
Modelling Framework:
www.samcharter.com
www.samcharter.com
A couple of Pointers..
Distinction between Project and BAU Processes…
Exception Handling within Processes
www.samcharter.com
PDDs and SOPs
+
Process Definition
Document (PDD)
Standard Operating
Procedure (SOP)
www.samcharter.com
And Finally…
www.samcharter.com
Any Questions?