The Software Solution Experts Sunday, 1 July 12

The Software Solution Experts
Sunday, 1 July 12
Considering the cloud
Paul Mooney
www.bluewavegroup.eu
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Whoami
n Senior Technical Architect
n Bluewave Technology
n 16 Years consulting
n Infrastructure Architect level consulting
n Security Audits, large scale
deployments, technical
reviews
n IBM, Symantec, Google Apps
n Speaker, Author, Blogger, jogger, biker
n www.pmooney.net
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Bluewave Technology
n www.bluewavegroup.eu
n 26 staff
n Dublin, London
n Operate Globally
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Someone copied content from the
internet?
n Sources...
n Marie Scott
n Director, E-Mail Services
n Virginia Commonwealth University
n @Beaker (Chris Hoff)
n Rationalsurvivability.com
n Gartner
n IDC
n My Mother
n She is always right
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Tonight Matthew, I will be
n Balanced
n Agnostic
n Referencing from experiences
n Not selling anything
n Sober
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Cloud chasing is fashionable!
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Everyone wants these clouds
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Gartner says...
n“By YE2012, Cloud E-mail Collaboration
Services [CECS] at 10% penetration will
have 'passed the tipping point,' with broad
scale adoption under way. By 2020, CECS
market growth will level off as it
approaches 70%. As the market evolves,
enterprises need to develop their strategy
and approach to CECS.”
n Source: Gartner: “The Cloud E-Mail and Collaboration
Services Market” ID:G00205184, July 2010
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Cloud evangelists say
n Simplicity
n “we manage security”
n Long term savings
n “GREEN”
n Easier change
management
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Why the cloud ROCKS!
n Your IT department get to learn something new!
n Innovative
n Retooling staff
n Focus on other projects
n No more late night calls / patching
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
IT departments may say
n Large investment in “on
premise” architecture
n Loss of control
n Who do you trust?
n Is my job at risk?
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Key points to take home
n You will still be managing a solution
n You will still have many of the same problems
n You need to baseline what your current service is/does
n This WILL surprise you
n You then need to apply that to the cloud model
n There are cost savings to be made
n Not always where you think
n Remember, all sales people lie
n Do your homework
n What are YOUR driving factors in moving to a cloud solution
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Definition of cloud service
n National Institute of Standards and Technology (NIST)
n On demand self-service
n Broad Network access
n Resource pooling
n Rapid Elasticity
n Measured service
n Models
n Cloud software as a service (SaaS)
n e.g. Amazon Web Services, MS Azure, IBM Smartcloud
n Cloud platform as a service (PaaS)
n E.g. Salesforce.com
n Cloud Infrastructure as a service (IaaS)
n e.g. Google App engine, Force.com
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Definition of cloud service
n Deployment models
n Private Cloud
n Community Cloud
n Public Cloud
n Hybrid Cloud
n For more
n http://csrc.nist.gov/groups/SNS/cloud-computing/
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Examples
n Public Cloud
n Infrastructure and/or platform is available to the general public
and is owned and operated by the vendor selling cloud
services.
n Private Cloud
n ─Infrastructure and/or platform is operated for one
organisation. It may be on-premises or off-premises and
may be managed by the organisation or a third-party vendor.
n Hybrid Cloud
n A blend of both public and private clouds.
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
What have you currently got?
n What eMail system
n Exchange, Fetch, Lotus Notes, public email system, basic
IMAP/POP?
n What applications / Solutions?
n Active Directory / LDAP ?
n Is it customised?
n User Management system?
n Mobile management system?
n Blackberry Enterprise Server
n MDM (e.g. GOOD, Mobile Iron, Airwatch, MaaS360)
n Mobile data?
n VPN, Activesync
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
ASK THE VENDOR
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Licensing
n How many licenses for products do you have?
n Are they all active?
n Are they perpetual?
n CPU based? Enterprise Based?
n Are you using what you are paying for?
n Can you renegotiate a rate?
n Is this a driving factor?
n Will the Vendor negotiate?
n ASK THE VENDOR
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Customisation
n Review the systems that may go “cloudy”
n Any out of the box changes?
n Are any of these business critical?
n Can they be duplicated with a cloud solution?
n ASK THE VENDOR
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Your directory
n Typically a *lot* more than an authentication / management
repository
n Does it integrate with other sources?
n Do sources feed the directory?
n Are all / some of these process going to the cloud?
n If not, hybrid model?
n Group management, delegated management of directories
n Can this be reproduced in the cloud?
n ASK THE VENDOR
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
eDiscovery / Audits
n Auditors still exist in the cloud
n I’m sorry
n What are your current procedures?
n eDiscovery
n Audits
n Data/account retention
n What about ARCHIVES!
n Are they being retained on premise?
n Involve the auditing department in your review
n Can you meet your audit requirements if you move to the cloud?
n Is there an additional cost?
n ASK THE VENDOR
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
More about auditors
n If a system audit is required
n How is it performed
n What is the vendor data centre
certification
n Does the vendor match your
regulatory compliance level
n ASK THE VENDOR
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Accessing your data
n What about your intranet and your extranet?
n Will you need to make any rule changes to your firewall?
n Do you require users to access any systems through a VPN?
n Will you need to consider any changes to your wireless infrastructure?
n Will the cloud systems require any additional network ports?
n Will you need to consider any changes to your network architecture for
redundancy
n What about the vendor's network?
n Do they use network encryption for all traffic?
n Do they use any sort of packet-shaping or throttling mechanism for
scaling back usage when loads are high?
n Is there any limit on the number of users who can be logged in at
one time?
n ASK THE VENDOR
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Access and usability
n How will users access email and related services
n Browser?
n Client?
n Mobile?
n IMAP/POP3/Activesync?
n Offline access?
n Can we limit all of these to groups?
n Policy based management?
n Where is password stored?
n Federated identity system or cloud
n ASK THE VENDOR
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
How do I migrate users/data?
n Whats the data migration process?
n You may be surprised with the answers
n How would they suggest the migration process runs?
n Disruptive or integrated migration
n ASK THE VENDOR
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Quotas and user space
n What is the default allocation per user?
n What is the charge once you pass the allocation?
n You may be surprised
n ASK THE VENDOR
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Data security / availability
n What type of encryption is used?
n What are backup / restore procedures?
n Prove it!
n And.. .get them to prove it again!
n Are you sharing storage?
n Who has access to your data?
n What contingency do they offer?
n ASK THE VENODR
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Data security / availability
n What availability monitoring do they offer?
n Who monitors the cloud?
n Have you looked at independent monitoring services?
n What are their SLAs
n Contact numbers, response times (all levels)
n ASK THE VENODR
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Location location location
n Where will your data reside
n Does this affect any part of your business
Not
ideal
location
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Choosing the vendor
n Research
n Shop around
n Learn from other people’s mistakes
n Trial offers
n Review your current services
n Create a checklist
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Running a cloud project
n It’s THE SAME as any other project
n Project sponsor
n Mission statement
n Time frames
n Criteria for success
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Basics for a cloud project
n Pilot/test project first!
n Staff buy in
n Leadership required
n Especially for social business tools
n E.g. Socialtext, Chatter, IBM Connections, yammer etc
n Leaders to not have to be managers
n Test domain / environment in cloud
n Systems migration plan
n User migration plan
n Designated users
n Training plan
n Resources planning
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
User migration
n Are you planning to migrate everyone?
n Pilot migration
n Choose different regions
n Power users
n Dual delivery?
n New Domain name?
n Aliasing?
n What data migration tools can you use?
n Free/Third party
n Costs
n In house?
n Any bottlenecks?
n AV scanning, throttling, threading
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Time to clean house?
n Do you NEED to migrate data
n Keeping legacy data in-house
n Until retention period expires
n Are you allowed to migrate data
n What about services you cannot migrate?
n How are they affected
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Administration
n How will you administrate?
n Who will administrate?
n Who has access?
n Security levels
n Admin interface
n Help desk training
n Support/assistance
n Support number?
n Response times?
n Proactive notifications on outages?
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Administration
n Know your SLA
n Know the penalties
n Ensure service falls within SLA
n Who is monitoring your service?
n Know your bottlenecks?
n Bandwidth to Internet?
n Secondary links?
n Different carrier / hardware
n VPNs?
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Disasters...
n This is still YOUR service
n Do NOT neglect your Disaster Recovery plan
n What if service is down for days?
n Communication plan
n Backout plan
n How can you get the data out of the cloud?
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
In Summary
n Look at what your IT service does
n Document all of it
n Especially the incidental services
n Ask LOTS of questions
n Do a pilot/PoC first
n Request changes to contractual agreements with Vendors
n One cloud does not fit all
n Make it fit your needs
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Further reading
n “Cloud Computing: The Next Generation of Outsourcing”, Ben Pring,
n Gartner Research, ID G00207255, November 2010.
n “Hype Cycle for Cloud Computing, 2010”, David Mitchell Smith,
Gartner Research, ID G00201557, July 2010.
n “Criteria for Government to Evaluate Cloud Computing”, Andrea Di
Maio, et al., Gartner Research, ID G00175342, May 2010.
n “Cloud Security Guidance IBM Recommendations for the
Implementation of Cloud Security” http://www.redbooks.ibm.com/
redpapers/pdfs/redp4614.pdf
n SAMLKnowledgebase:http://saml.xml.org/wiki/saml-wikiknowledgebase
n “Collaboration in the Cloud: How Cross-Bound Collaboration is
Transforming Business” Erik van Ommeren, et al., Microsoft Sogeti
2009
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Even more reading.... :)
n “CloudE-mailandCollaborationServicesMarket”,TomAustin,Gartner
Research, ID G00205184, July 2010.
n “Chasing the Cloud: Part 1 – What Domino Administrators and
Managers need to Know,” Marie Scott, The View, Wellesley
Information Services, May 2011.
n “Chasing the Cloud: Part 2 – Plan & Prepare for Moving your
Domino Environment to the Cloud,” Marie Scott, The View,
Wellesley Information Services, July 2011.
n “Chasing the Cloud: Part 3 – Migrating your users and Data,” Marie
Scott, The View, Wellesley Information Services, September
2011.
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12
Thank you
n Paul Mooney
n www.bluewavegroup.eu
n [email protected]
n www.pmooney.net
n [email protected]
n @pmooneynet
A Bluewave Group Company | www.bluewavegroup.eu | Commercial confidential Presentation
Sunday, 1 July 12