The Future of the IT Service Firm JCF 12/05/2010 The Changing Landscape of the IT Consultancy World

The Future of the IT Service Firm
The Changing Landscape of the IT Consultancy World
JCF 12/05/2010
Consulting “The creation of value for organisations – through improved performance, achieved by providing objective advice and implementing business solutions” (MCA)
The Time Line
THE STORY SO FAR
The Time Line
WHERE ARE WE NOW
Something as a Service
IAAS
SAAS
PAAS
Google Apps
The Time Line
WHERE ARE WE GOING
Commodity IT
Public Cloud
Accountability
No CAPEX
Enterprise Grade Systems for SME and Below
Subscription
Private Cloud Internal
Subscription
Impact’s
IMPACT ON THE CLIENT
IT as a Enabler
A strategic function
Easy Set up of Projects
Opportunity
Internal IT
Reduced Risk
SME with corporate infrastructure
Technology being an enabler
Monthly cash flow
Technology for projects scaling up and down on demand
• More reliance on external resource
• Fast Lead Time •
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•
•
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Public, Private, Traditional, Hybrid, PCI
Impact’s
IMPACT ON THE CONSULTING FIRM
Client Stack
Clients
A Trust Relationship
Education and Support
• Customers are not dependent on us – We are dependent on them.
•They are not an interruption of our work – they are the purpose of it.
•They are doing us a favour by giving us the opportunity.
•Customers are our passports to success –
without them we cannot get there.
CWL
“I want some
one to share the risk and the
reward””
A Change Many clients and consultancies are now in Fees sharing the rewards as well as the risks of a project, rather than simply contracting for time and materials, and more “value based” methods of pricing are being used. (MCA)
How will the Offerings be Built
• Lower Stack provided by centralised resource (in most cases not internal)
• IP and offerings developed on top of IAAS and PAAS
• More Risk based offerings (subscription or reward)
• Defined Value propositions How the company will be staffed
• Increase in Solution Architect
• Niche Specialists
• Few if any below the App Layer
IP and service around sub providers More client facing staff