Alascom Services

Company Presentation
Summary
Profile
Strategy
Portfolio
Delivery Models
Ecosystem
Experiences
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Company profile: key points
 System Integrator and Professional Services provider
 Highly skilled technical Group with more than 90 engineers certified in the
fields of data, voice, storage and security
 Focused on innovation, training and certification
 Coverage of many territories with directly employed people
 24x7 NOC with full ITIL-based processes and procedures
 Customer training department
 CISCO Certified Silver Partner
 Certified by Ministero delle Comunicazioni as “Installatore Certificato di
Primo Grado”
 UNI EN ISO 9001:2008 Certified
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Company profile: labs facilities
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Located in Milan and globally accessible through the Company VPN
Based on multiple technology in order to cover a broad range of cases
Used mainly for POC, troubleshooting and testing activities
More than 500 k€ in equipments value
Company profile: people
One of the key success factors for the quality of the Services delivered by
Alascom is the huge investment in personnel training and certifications.
The policies of Alascom Services in regards to personnel are the following.
 Use internal personnel for almost all
of the Services delivered
 Continuous training
 Invest in certifications as a key quality
indicator of the training process
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Company profile: coverage
Udine
Milano
Torino
Bologna
Siena
Pescara
Roma
Trani
Napoli
Cagliari
Partners: CA, CT, BT
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Catania
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France
Austria
Germany
Switzerland
Balkan
Arab Countries
North, West, Central Africa
South America
Strategy: new markets
National market increasing using flexibility and high quality against
rigidity and complexity
International market significant improvement in emerging and
growing market: Middle East, Central Africa, East Europe,
through strong local partnership and increasing vendors
relationship
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Portfolio: solutions
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Networking
Wireless Integration and Convergence
Security Infrastructures and NAC solutions
Video Surveillance and IPTV
Mobility and Unified Communication
RFID and tracing solutions
Mobile payment and NFC technology
Health solutions
Contact Center and CTI
Data Center & Cloud Computing
OSS & BSS
Portfolio: services
 Consulting and Professional Services
 Design and Implementation
 Operation and Maintenance
 Remote Services
 Managed Services
 Red Badge Services
 Training Services
 Business Process Transformation
 System Integration
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Delivery models: System Integrator
Feasibility Studies
Project Management
Provision of Equipment
Implementation
Site Surveys
Assessments
Vulnerability Tests
Field Engineering
Network Monitoring
Help Desk Services
Remote Management
System Integration
Maintenance
On-Site Outsourcing
IMAC Services
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Consultancies
Cost-Value Analysis
Training
Cabling Systems
Installation
System Control
Network Installation
Data Center
Delivery models: Services
Support Services
SLA Management
First Level Technical Support
Technical Outsourcing
Carrier Management & Troubleshooting
Remote Diagnostic
Phone Support to the Field Engineers
Second Level Support for Help Desk
Fault Replication
SLA Response
On Site Maintenance
Failure Diagnostic
Failure Recovery
Reverse Logistics
Customer sign off
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Integration Services
Network
Operation
Center
& Helpdesk
System Engineer
& Experts
Field Service Engineers (FSE)
Design of Network Maintenance
Ticket Management
Installation Management
Solution & Detail Design
Remote Support
Survey & Audit
Installation & Configuration
Documentation & Reports
Territories Coverage
Installation On Site
Project Execution
Site Surveys
Ecosystem
Partnerships per Technology
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Router:
Switch (L2, L3):
Dslam:
Security:
WIFI:
VOIP:
Balancer:
IPTV:
Appl. BW control:
Mobility:
Transport Networks:
Video surveillance:
Cisco, Juniper
Cisco, Enterasys, Hp, Brocade, Moxa
Alcatel, Cisco
Cisco, Juniper, Checkpoint, Stonesoft
Cisco, Meru Networks, Alvarion, Aruba
Cisco, Avaya, Shoretel
F5, Cisco, Brocade, Riverbed
Cisco
Allot
Shoretel, Cisco, Comdasys
Cisco, Ericsson, Nokia Siemens
SightLogix, Ganz, Vicon, Acti, JVC, Panasonic, Mobotix
Supported Vendors
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main Experiences
 Communication Service Providers NGN and Core Networks
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 Banking
Contact Center & Managed Services
 Chemical & Petroleum
IPTV & Data Center
 Travel &Transportation
Converged Communication
 Hospitality
Networking and NFC Technology
 Health
Mobility and RFID Technology
Thank you