N3 Voice Services Overview Dave Smith www.n3.nhs.uk/n3voiceservices 0800 085 0503

N3 Voice Services Overview
Dave Smith
www.n3.nhs.uk/n3voiceservices
0800 085 0503
Why N3 Voice Services
 Exploit the NHS investment in the N3 network
 Set common standards
 Focuses on local needs
 Provides an integrated network to establish a
national roadmap
 Enable NHS staff to work in new ways:
 Streamlining communications and
encouraging collaboration
 In more places
 Enhancing efficiency
 Allowing organisational flex
N3 – Quality of Service (QOS)
The QoS model has been designed to support real time
communications such as telephone calls and video conferencing
Concurrent voice calls over N3 catalogue
The standard QoS model gives:
HVS
LGS
Cat No
Day 1
Voice Ch Max
Delivery
N3-2-21
Hosted Voice
2 Voice (64K)
DSL 256k
N3-2-22
Hosted Voice
2 Voice (64K)
DSL 512k
N3-2-23
Hosted Voice
1 Voice (32K)
DSL 1M
N3-2-24
Hosted Voice
10 Voice (320k)
PC 2M
N3-2-25
Hosted Voice
10 Voice (320k)
PC 2M
N3-2-26
LGS 10 Voice
(DPNSS)*
LGS 10 Voice
(DPNSS)*
LGS 10 Voice
(DPNSS)*
LGS 10 Voice
(DPNSS)*
30 (10) Voice channels
Ethernet 10M
30 (10) Voice channels
Ethernet 100M
60 (10) Voice channels
Ethernet 100M
90 (10) Voice channels
Ethernet 100M
N3-2-27
N3-2-28
N3-2-29
The Key Services
The Key Services
Local Gateway Service
 Connectivity to existing telephony infrastructures
DPNSS
10 voice channels
 Rental based managed service
 Utilising existing N3 routers where possible
 Access to F2M central gateway services
 Free on-net calls
The Key Services
Hosted Voice Service
 Fully managed range of handsets
 Centralised or local PSTN access
 Managed PoE LAN provided
 Utilises existing N3 routers where possible
 Template approach or bespoke design option
 Voicemail option
 Rental based costing
 Access to F2M central gateway services
 Free on-net calls
The Key Services
Hosted Voice Service - Templates
N3 Transformed Data
N3 Voice Maximum
Catalogue Item devices channels number of
telephone
Handsets
Maximum
Local
PSTN
Channels
N3-2-21
1-3
2
4
1 x BRI= 2 voice channels
N3-2-22
4-9
2
8
2 x BRI= 4 voice channels
N3-2-23
10-19
1
15
4 x BRI= 8 voice channels
N3-2-24
20-49
10
40
1 x PRI=30 voice channels
maximum
N3-2-25
50-99
10
60
1 x PRI=30 voice channels
maximum
The Key Services
Fixed to Mobile Gateway
 On average 70% of an NHS Trusts call spend is on F2M*
 F2M gateway routes calls from N3 to mobile users
 Outgoing traffic only
 Access is available to LGS and HVS connected sites
 N3SP working with key mobile suppliers (Phase 1: O2)
 Provides compelling mobile tariff’s
 No volume commitment
Calls charged to end customer (site/trust)
* Voice savings consultancy figures for 2005
N3 Core Network Voice Services
Key Elements
N3 Voice Services Roadmap
Three Stages of Deployment
1. Fundamental Products & Services
2. Extended Products & Services
3. Prospective Future Products & Services
N3 Voice Services Roadmap
Fundamental Products & Services
Local Gateway Service
10 Channel PBX Connectivity
F2M Gateway
Hosted Voice Service
COINs and large sites
Voicemail
PSTN Break-in/out
Connects existing TDM based PBXs using
DPNSS signalling.
Available for Ethernet based catalogue
services N3-2-26 to N3-2-29
Calls are routed to a central gateway linked
to a Mobile Network Operator (MNO).
Centrally managed Hosted Voice Service.
Choice of 3 IP handsets.
Templates for sites with catalogue service
N3-2-21 to 25
HVS requirements will be captured and a
custom deployment planned with the
customer.
Entry level voicemail capability
Launch
PSTN connectivity options at the
customer’s site for the Hosted Voice
Service
N3 Voice Services Roadmap
Calls are routed to a central gateway which
links to the PSTN and MNOs.
Fundamental Products & Services
<3 months
“Blended Voice” Gateway
<4 months
Survivable Remote Site
Telephony
<6 months
LGS Flexible channels
LGS H323 connectivity
LGS 10 channel connectivity
for 2Mbps
LGS & HVS co-location
Post-launch
If HVS fails at a site the local switch allows
local extensions to continue working and
PSTN lines are mapped to specific
extensions.
Connects existing TDM based PBXs using
DPNSS signalling. Available for ethernet
catalogue services N3-2-26 to N3-2-29
Channels can be flexed up or down in
multiples of 10 within limitations of
catalogue service.
Connection of customers’ own voice
switches supporting the H323 signalling
standard will be possible based on a N3SP
defined list of supported capabilities
Connects existing TDM based PBXs using
DPNSS signalling. Available for 2Mbps
catalogue service N3-2-24 to 25
Local Gateway and Hosted Voice Services
co-located at a customer site
N3 Voice Services Roadmap
Customer access to an online system
Extended Products & Services
<6 months:
On-line Directory Service
<9 months:
Softphone
SIP Trunking
Mobile to Fixed (M2F) calls
Target end-Oct 2007:
(H-UCS) Deployment
<3 mths after H-UCS:
Self-serve for HVS
Extension mobility
Post-launch
An appropriate headset and a software client on
a PC replicates the features of an IP handset.
Connectivity for existing customer switches
supporting the SIP signalling standard.
Calls made from mobiles routed through a central
gateway and then across N3 to their destination.
A new platform becomes available offering
new features and services.
Hosted – Unified Communications System
(H-UCS)
Authorised users will have online access to
a tool for changing features on IP handsets.
A customer on the move can register an
alternative handset on the system. This
transfers his incoming number and phone
features to the new handset.
N3 Voice Services Roadmap
User controlled facility to establish calls and video
connections with more than two participants.
Prospective Products & Services
Voice and video conferencing
Dual mode – fixed and
wireless working
Voicemail
Call centre functionality
Presence
Analogue phone support
Homeworker
XML Streaming
Integration with National
Applications
Centralised call recording
Future
Unanswered or diverted calls to a normal handset
are transferred to a mobile device using wireless
LAN or GSM connectivity.
Additional features supported, e.g. email access
to the voice mailbox.
Support for distributed call centre deployments requiring
Automatic Call Distribution (ACD)
Visibility of a users status with integrated desktop
applications federated with the N3 Voice infrastructure
Connectivity options for specific analogue signalling stds.
New connectivity options for teleworkers
Streaming of web content and general information
to the screens on IP handsets.
Explore possibilities of using N3 Voice Services to
meet the voice requirements associated with national
data applications. Computer Telephony Integration CTI)
Centralised recording and archiving of calls to meet
regulation and for subsequent legal or financial purposes.
Pricing principles LGS & HVS
3 elements



Non recurring charges NRC (i.e. Connection)
Monthly Recurring Charges MRC (i.e. ongoing service)
Usage (i.e. call costs)
What’s included in the service?







Equipment
Installation
Repair
Management
Helpdesk
On site & On net calls which do not have a usage charge
Platform Refresh
Making voice happen
Support and collateral at :
 www.n3.nhs.uk/n3voiceservices
 N3 helpdesk 0800 085 0503 Option 3
 Your N3SP client engagement manager
Developing a converged network
with the NHS for the NHS
Is VoIP a realistic technology for the NHS?
There are many existing examples of NHS organisations that have
deployed converged/IP voice services locally.
Sunderland
York
NW Coins
Mid Cheshire
Suffolk Shared Services
Worcester
Essex
Barts
Wolverhampton Hospitals
Guys & St Thomas
NHSD
NHS CFH
The challenge is to allow NHS organisations to join together to deliver wider
benefits and new solutions whilst embracing a common set of standards
www.n3.nhs.uk/n3voiceservices
0800 085 0503