Security services

GROUP OVERVIEW
LARGE & NATIONAL ACCOUNTS
Per appagare i bisogni dei grandi clienti Sicuritalia segue un percorso professionale ed accurato, che
consente nel tempo di garantire la massima soddisfazione degli stessi.
WHO WE ARE
L’IPOTESI CONTRATTUALE
Sicuritalia is leader in Italy in the field of Security and Trust Services.
The Group works closely with major stakeholders from Industry, Banking, Commercial and
Public, offering a range of integrated services for Security and Facility Management.
Its roots go up to 1956, when it was founded the first company of the group.
Sicuritalia’s Mission is to guarantee to Organizations and Privates services and
technologies that satisfy the natural need for security, combined with optimal use of
spaces occupied.
Giving service means to serve the Customer. Sicuritalia’s Culture, from receptionist to
general manager, is geared to absolute and complete customer satisfaction.
All group companies are ISO 9001:2008 certified.
Key figures within the organization are responsible for the collection of information,
customer assistance and implementation of possible corrective action.
Per appagare i bisogni dei grandi clienti Sicuritalia segue un percorso professionale ed accurato, che
consente nel tempo di garantire la massima soddisfazione degli stessi.
NUMBERS &L’IPOTESI
OFFICES CONTRATTUALE
MAIN
OFFICES:
Sicuritalia group covers the whole
national territory by:
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• 1 Headquarter in Como
15 Main Offices and
20 Operational Detachments
• 200 milions Euro in revenues
• 5.000 employees
• 40.000 customers
Areal density of
customers
every 3Km²
every 5Km²
every 7Km²
Main Offices
Bari
Bergamo
Bologna
Brescia
Brindisi
Cagliari
Como
Firenze
Genova
Lecco
Milano
Piacenza
Pistoia
Roma
Torino
Varese
Per appagare i bisogni dei grandi clienti Sicuritalia segue un percorso professionale ed accurato, che
consente nel tempo di garantire la massima soddisfazione degli stessi.
OUR OFFER L’IPOTESI CONTRATTUALE
Sicuritalia is the only Italian company to boast the skills and structures needed for a coordinated and unified
management of a wide range of Security and Facility Management Services, traditionally divided between several
suppliers, each possessing specific skills and experience, ensuring the economic and organizational advantages of a
single partner, in the form of Global Services, in areas where the group operats directly, or Main Contractor for the
areas in which uses of trustees.
Respect to SECURITY activities, Sicuritalia can be considered a "Global Security Service", offering a wide range of
services and products that meet, in an integrated way, security need expressed by the market.
Services offered range over into the following areas:
• Security services;
• Alarm systems;
• Investigations;
• Intelligence and cyber security.
SECURITY
Security services
FACILITY
MANAGEMENT
Reception and
Trust services
Respect to FACILITY MANAGEMENT activities
Sicuritalia offers a range of services aimed at conservation
and better use of spaces occupied.
The two main areas deals:
• Reception and trust services;
• Cleaning and environmental hygiene.
Alarm System
Investigations
Cleaning and
Enviromental hygiene
Per appagare i bisogni dei grandi clienti Sicuritalia segue un percorso professionale ed accurato, che
consente nel tempo di garantire la massima soddisfazione degli stessi.
OUR STRENGHTS
L’IPOTESI CONTRATTUALE
• Sicuritalia, with a viw to outsourcing of security concerns and the facility management organizations, is a point of
union between the different needs of Customers and the number of vacancies available market, offering, with its
structure and competence, the best solution in Italy for the specific needs.
• Sicuritalia offers a full service, delivering directly some of the services and coordinating and organizing the job,
according to established schedules and procedures, so that the contracted services are provided according to the
default standard with the Customer (SLA) and in ever meeting the real needs of same.
• The integrated approach to solve problems of security and facility management enables cost containment and
optimization of efforts to handle issues related to the same.
• The provision of services is accompanied by a Customer Relationship Management system (CRM)
web-based, which
allows the customer to interact with Sicuritalia tracking in real-time all activities contracted, and by high and
appropriate insurance coverage, which include coverage of the risk of ineffectiveness of primary insurance policies
underwritten by the trustees ("Contingency Insurance").
• Finally, to coordinate activities relating to contracts entrusted, Sicuritalia uses its own Control Center with the most
modern technologies, can support all the operational needs of the customer.
Per appagare i bisogni dei grandi clienti Sicuritalia segue un percorso professionale ed accurato, che
consente nel tempo di garantire la massima soddisfazione degli stessi.
SECURITY SERVICES
L’IPOTESI CONTRATTUALE
• Control Station 24 hours
• Specialized guarding
• Patrolling
• Alarms
• Antirobbery
• Antishoplifting
• Videosurveillance
• Tele-aid
• Track and trace
• Transport of valuables
and documents
• Risk Analisys and
Security Consulting
.
• Engineering, installation
and maintenance of
doms
• Intruder detection and
access control systems
• Building automation
• Fire detectors
• CCTC and remote area
monitoring
• Systems
telemanagement
• Environmental and
telephone remediations
• Antishoplifting
• Corporate Security
• Cyber security
• Infidelity control
Per appagare i bisogni dei grandi clienti Sicuritalia segue un percorso professionale ed accurato, che
consente nel tempo di garantire la massima soddisfazione degli stessi.
FACILITY MANAGEMENT
SERVICES
L’IPOTESI CONTRATTUALE
• Reception and switchboard
management
• Access control
• Services aimed at conservation and
best use of real estate assets and
securities
• Mail room management
• Assistance in exhibitions and fairs
• Fire and first aid
• Nursing services
• Documents transport
• Civil and industrial cleaning
• Minor maintenance
• Park maintenance
• Marble polishing
• Disinfections and rat-extermination
Per appagare i bisogni dei grandi clienti Sicuritalia segue un percorso professionale ed accurato, che
consente nel tempo di garantire la massima soddisfazione degli stessi.
OUR APPROACH
Design
Advisory
•Needs analysis
•Risk Assessment
•Operational aspects
assessment
Build
Planning
• Project definition:
tecnologiy and human
factor
•Service Level Agreements
(SLA) definition
Operate
Realization
• System
implementation
Management
• Management and
continuous monitoring
of Contract
• Working committees
• Quality Program
Per appagare i bisogni dei grandi clienti Sicuritalia segue un percorso professionale ed accurato, che
consente nel tempo di garantire la massima soddisfazione degli stessi.
OUR CRM
Our CRM (Customer Relationship Management) is represented by a management software, web-based, aimed at
integrating the management information system of the Contract tender.
This software can be adapted according to specific operational and administrative user requirements and allow us to
manage and audit the flow of operational and administrative order from a remote location.
Our CRM can ensure:
• complete computer tracking of all activities relating to performances given;
• management of all administrative documentation to support billing;
• unlimited numbar of access;
• interaction (to each according to his profile) for the implementation of such services;
• homogeneity in management procedures.
Our CRM , at basic level, will determine:
• the list of geographical areas of responsibility of each Contractor and data relating to authorizations for the
activity
• insuring each individual Contract;
• enabled services and services to be performed for each location of the Customer;
• timetable for services to be performed;
• management of reports of order (it allows you to monitor the notification of cancellation of service
requests, changes, records and reports any failure);
• access single Contractor for the control of activities to be carried out;
• data storage, basic statistics and management reporting modules;
• the demand for new services and / or modification (travel times, additional staff etc)
Per appagare i bisogni dei grandi clienti Sicuritalia segue un percorso professionale ed accurato, che
consente nel tempo di garantire la massima soddisfazione degli stessi.
ADVANTAGES
Choose Sicuritalia then means:
• have a single partner that can ensure the performance of a wide range of services
security and facility management, in compliance with the regulations;
• simplify selection and supplier management and optimize the time and costs;
• secure the cooperation of operators can better meet their specific needs within the national territory;
•
save resources and time, with the highest quality of service;
• be sure that the selected operators are eligible for the performance of services ;
• obtain the service organization on the specifications provided;
• ensure stakeholder coordination to carry out the services and control of services actually performed
and invoiced;
• best on market conditions, in compliance with quality standards set.
Per appagare i bisogni dei grandi clienti Sicuritalia segue un percorso professionale ed accurato, che
consente nel tempo di garantire la massima soddisfazione degli stessi.
SOME OF OUR 40.000 CUSTOMERS