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CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL
CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO 1 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO 2 INDICE - Presentazione_____________________________________________ 4 - Premessa ________________________________________________ 5 - Introduzione _____________________________________________ 6 - Organizzazione E SERVIZI____________________________________ 11 - Servizio Urbanistica ________________________________________ 17 - Servizio Edilizia Sismica _____________________________________ 23 - Servizio Risorse Idriche _____________________________________ 41 - Questionario SULLA SODDISFAZIONE DELL’ UTENTE CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO 1. 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MH_! LTHPS!\YIHUPZ[PJH[LYYP[VYPV'WYV]PUJPHI[P[ *VU[H[[PZP[VPU[LYUL[!^^^WYV]PUJPHI[P[:L[[VYL\YIHUPZ[PJH 13 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO ORGANIZZAZIONE E SERVIZI L’attuale struttura organizzativa del Settore e i corrispondenti rapporti di autorità e responsabilità sono sintetizzati nell’organigramma che segue: 14 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO ORGANIGRAMMA DEL SETTORE Assessore geom. Domenico CAMPANA Dirigente: Ing. Vincenzo GUERRA tel. 0883/1976660 – fax 0883/1950346 – e-mail: [email protected] 15 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO +HSSH YPJVNUPaPVUL KLSSH H[[P]P[n PU [LYTPUP KP WYVKV[[PZLY]PaP KP JVTWL[LUaH KLS ZL[[VYL LTLYNL JVTL SV Z[LZZV ZPH PU[LYLZZH[V VS[YLJOt KHSSH NLZ[PVUL KP WYVJLKPTLU[P HUJOL KHSSHNLZ[PVULKPWYVJLZZPLTISLTH[PJVH[HSYPN\HYKVPSWYVJLZZVKPMVYTHaPVULKLS7PHUV ;LYYP[VYPHSLKP*VVYKPUHTLU[V0UVS[YLULSS»HTIP[VKLPWYVJLKPTLU[PZPYP[YV]HUVZPHX\LSSPKH H]]PHYLK»\MÄJPVJOLX\LSSPH]]PH[PHKPUPaPH[P]HKPWHY[L*VUYPMLYPTLU[VHX\LZ[P\S[PTPULS ZLN\P[VZPYPWVY[HUVSLTVKHSP[nJVUSLX\HSPHSJP[[HKPUV\[LU[LJSPLU[L]PLULHZZPJ\YH[HSH WYLZ[HaPVULKLSZLY]PaPVYPJOPLZ[V 16 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO 5. SERVIZIO URBANISTICA Organizzazione del Servizio Urbanistica -\UaPVUHYPVYLZWVUZHIPSLKLS:LY]PaPV!(YJO-YHUJLZJV7(;9<56 <6,KPSPaPH (YJO-YHUJLZJV7(;9<56 <6:[Y\TLU[HaPVUL<YIHUPZ[PJH (YJO-YHUJLZJV7(;9<56 (YJO4H\YV0(*6=0,336 Orientamento ai Servizi erogati 0S:LY]PaPVZPVJJ\WHKLSSLLTPZZPVUPKPWYV]]LKPTLU[PYLSH[P]PHSS»LKPSPaPHLKHSS»\YIHUPZ[PJH VWLYHUKVPUIHZLHSSHKLSLNHJVUMLYP[HKHSSH9LNPVUL7\NSPHJVU39UKLS 0UWHY[PJVSHYL[HSPM\UaPVUPZVUVX\LSSLWYL]PZ[LKHS+LJYL[VKLS7YLZPKLU[LKLSSH9LW\IISPJH NP\NUVUYLJHU[LPS;LZ[V<UPJVKLSSLKPZWVZPaPVUPSLNPZSH[P]LLYLNVSHTLU[HYPPU TH[LYPHKPLKPSPaPHHSS»HY[PJVSVJVTTH0U[LY]LU[VZVZ[P[\[P]VYLNPVUHSLLKHSS»HY[PJVSV (UU\SSHTLU[VKLSWLYTLZZVKPJVZ[Y\PYLKHWHY[LKLSSHYLNPVUL 0Z\KKL[[PWYVJLKPTLU[PZVUVÄUHSPaaH[PYPZWL[[P]HTLU[LHSYPSHZJPVKP! 7YV]]LKPTLU[VKPUVTPUHKLSJVTTPZZHYPVHKHJ[H 7YV]]LKPTLU[VKPHUU\SSHTLU[VKLSWLYTLZZVKPJVZ[Y\PYL ,U[YHTILPWYVJLKPTLU[PZPZ]VSNVUVZLJVUKVSLTVKHSP[nLKPJYP[LYPZ[HIPSP[PULS+79U 1 LULS9LNVSHTLU[VWLYS»LZLYJPaPVKLSSLM\UaPVUPKLSLNH[LKHSS»HY[ KLSSH39 S\NSPV U HWWYV]H[V JVU +LSPILYH KP *VUZPNSPV 7YV]PUJPHSL U KLS 0S Z\KKL[[V 9LNVSHTLU[V ZP JVTWVUL KP HY[PJVSP JOL WYL]LKVUV PU THUPLYH WYLJPZH L W\U[\HSL! 1 Occorre precisare che al momento della redazione del presente documento il testo dell’art. 21 del D.P.R. n. 380/01, nella precedente stesura oggetto di delega alle Province, giusta art. 39 della Legge Regionale 19 luglio 2006 n. 22 (pubblicata sul B.U.R. Puglia n. 93 del 21 luglio 2006) è stato oggetto di modifica operata con L. 12/7/2011, n. 106 recante “Conversione in legge, con modificazioni, del decreto-legge 13 maggio 2011, n. 70”. L’attuale formulazione prevede che “Le regioni, con proprie leggi, determinano forme e modalità per l’eventuale esercizio del potere sostitutivo nei confronti dell’ufficio dell’amministrazione comunale competente per il rilascio del permesso di costruire”. Quanto sopra, in relazione alle contestuali modifiche apportate all’art. 20 dello stesso decreto che prevedono l’introduzione dell’istituto del silenzio-assenso in seguito al superamento del termine per l’adozione del provvedimento conclusivo sulla domanda di permesso di costruire, ove il dirigente o il responsabile dell’ufficio non abbia opposto motivato diniego, renderebbe necessario un chiarimento dell’ente delegante. 17 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO 3»HTIP[VKLS9LNVSHTLU[V 0YPMLYPTLU[PUVYTH[P]P 3L[PWVSVNPLKPWYVJLKPTLU[PH[[P]HIPSP 0JYP[LYPKPYLKHaPVULKLSSHKVJ\TLU[HaPVUL 0SWYVJLKPTLU[VPUPaPV[LTWPM\UaPVULL[J 0S WYLKL[[V YLNVSHTLU[V YPTHUKH WLY S»LZLYJPaPV KLS WV[LYL ZVZ[P[\[P]V H X\HU[V HWWYV]H[V JVU KLSPILYHaPVUL KP .P\U[H 7YV]PUJPHSL U KLS PU HWWSPJHaPVUL KLSSHX\HSLuZ[H[VJVZ[P[\P[VS»¹(SIVKLP*VTTPZZHYPHKHJ[H¹LWLYX\HU[VH[[PLULHSWV[LYLKP HUU\SSHTLU[V HSSH KLSPILYHaPVUL KP .P\U[H 7YV]PUJPHSL U KLS PU HWWSPJHaPVULKLSSHX\HSLuZ[H[VJVZ[P[\P[VPS¹*VTP[H[V<YIHUPZ[PJV7YV]PUJPHSL¹ ;\[[V PS TH[LYPHSL u YLWLYPIPSL Z\S WVY[HSL KLSSH 7YV]PUJPH KP )HYSL[[H (UKYPH ;YHUP ^^^WYV]PUJPHI[P[ Oneri istruttori 7LYS»LZLYJPaPVKLSSLM\UaPVUPKLSLNH[LKHSS»HY[ KLSSH39 S\NSPVUUVUuWYL ]PZ[VPS]LYZHTLU[VKPVULYPPZ[Y\[[VYPPUMH]VYLKLSSH7YV]PUJPH Spese di bollo 7LY NSP H[[P KP PZ[Y\[[VYPH ZHYHUUV HWWSPJH[L SL KPZWVZPaPVUP ]PNLU[P PU TH[LYPH KP PTWVZ[H KP IVSSV 18 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO 3»<6¸,KPSPaPH¹LZWSL[HPSJVTWSLZZVKPWYVJLKPTLU[PKLYP]HU[PKHSS»VWLYH[P]P[nKLSSHKLSLNH KPJ\PHS39UKLS LZTPJVUWHY[PJVSHYLYPMLYPTLU[VHX\HU[VKPZLN\P[V PUKPJH[V! 0U[LY]LU[VZVZ[P[\[P]V05: (JOPuYP]VS[V! H [\[[P JVSVYV JOL PU[LUKHUV YPJOPLKLYL PS YPSHZJPV KLS WLYTLZZV KP JVZ[Y\PYL JVU SL TVKHSP[nKPJ\PHSS»HY[KLS+79UH]LUKVSVYPJOPLZ[VHS*VT\ULVV]L VWLYHU[LHSSV:WVY[LSSV<UPJV,KPSPaPHLUVUH]LUKVSVV[[LU\[VULP[LTWPWYL]PZ[PKHSSH UVYTH[P]HMLYTVYLZ[HUKVSHMVYTHaPVULKLSZPSLUaPVHZZLUZVPUZLN\P[VHSZ\WLYH TLU[V KLS [LYTPUL WLY S»HKVaPVUL KLS WYV]]LKPTLU[V JVUJS\ZP]V Z\SSH KVTHUKH KP WLYTLZZVKPJVZ[Y\PYLV]LPSKPYPNLU[LVPSYLZWVUZHIPSLKLSS»\MÄJPVUVUHIIPHVWWVZ[V TV[P]H[VKPUPLNV (UU\SSHTLU[VKLSWLYTLZZVKPJVZ[Y\PYL(55 (JOPuYP]VS[V! H[\[[PJVSVYVJOLPU[LUKHUVYPJOPLKLYLS»HUU\SSHTLU[VKPWYV]]LKPTLU[PJVT\UHSPJOL H\[VYPaaHUVPU[LY]LU[PLKPSPaPUVUJVUMVYTPHWYLZJYPaPVUPKLNSPZ[Y\TLU[P\YIHUPZ[PJPV KLPYLNVSHTLU[PLKPSPaPVJVT\UX\LPUJVU[YHZ[VJVUSHUVYTH[P]H\YIHUPZ[PJVLKPSPaPH ]PNLU[LHSTVTLU[VKLSSHSVYVHKVaPVULJVUSLTVKHSP[nKPJ\PHSS»HY[ KLS+79 U Tempistica per le pratiche inerenti la U.O. Edilizia PROCEDIMENTI Intervento Sostitutivo per il rilascio del permesso di costruire Annullamento del permesso di costruire ATTIVAZIONE Su richiesta TERMINE 60 gg. Su richiesta 24 mesi 05;,9=,5;6:6:;0;<;0=67,903903(:*06+,37,94,::6+0*6:;9<09, 3LMHZPWYPUJPWHSPKLSWYVJLKPTLU[VKPPU[LY]LU[VZVZ[P[\[P]VWLYPSYPSHZJPVKLSWLYTLZZVKP JVZ[Y\PYLZVUVSLZLN\LU[P! 7YLZLU[HaPVULYPJOPLZ[HPU[LY]LU[VWPKVJ\TLU[HaPVULULJLZZHYPH (]]PVKLSWYVJLKPTLU[VJVUJVU[LZ[\HSLYPJOPLZ[HHS*VT\ULKPVNUP\[PSL PUMVYTHaPVUL 7YVWVZ[HKPUVTPUHKLS¸*VTTPZZHYPVHKHJ[H¹ULSJHZVKPYPSL]H[HPUHKLTWPLUaH KLS*VT\UL 5VTPUHKLS¸*VTTPZZHYPVHKHJ[H¹ 19 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO ANNULLAMENTO DEL PERMESSO DI COSTRUIRE 3LMHZPWYPUJPWHSPKLSWYVJLKPTLU[VKPHUU\SSHTLU[VKLSWLYTLZZVKPJVZ[Y\PYLZVUVSL ZLN\LU[P! 7YLZLU[HaPVULYPJOPLZ[HPU[LY]LU[VWPKVJ\TLU[HaPVULULJLZZHYPH (]]PVKLSWYVJLKPTLU[VJVUJVU[LZ[\HSLYPJOPLZ[HHS*VT\ULKPVNUP\[PSLPUMVYTHaPVUL UVUJOtZ\SSHMVUKH[LaaHKLPTV[P]PKLSSHYPJOPLZ[H ,ZHTLKLSSHYPJOPLZ[HLZWVZ[VLKLSS»PU[LYHKVJ\TLU[HaPVULJVUS»H\ZPSPVKLS*VTP[H[V <YIHUPZ[PJV7YV]PUJPHSL -VYT\SHaPVULKLSSHYLSHaPVULKPHJJLY[HTLU[VJ\PW\~MHYZLN\P[VS»HKVaPVULKPL]LU[\HSL VYKPUHUaHKPZVZWLUZPVULSH]VYP *VU[LZ[HaPVULHNSPPU[LYLZZH[PKLSSL]PVSHaPVUPLU\JSLH[LULSSHYLSHaPVULKPHJJLY[HTLU[VHS ÄULKLSSHWYLZLU[HaPVULKPL]LU[\HSPJVU[YVKLK\aPVUP (KVaPVULKLSS»H[[VJVUJS\ZP]VZ\SSHIHZLKLSWHYLYLKLÄUP[P]VLZWYLZZVKHS*VTP[H[V <YIHUPZ[PJV7YV]PUJPHSL 5LSZLN\P[VZVUVYPWVY[H[PPKPHNYHTTPKPÅ\ZZVKLPWYVJLKPTLU[PYPU]PHUKVHSS»HWWVZP[H ZLaPVUL KLS ZP[V WLY PS YLWLYPTLU[V KLSSH YLSH[P]H TVK\SPZ[PJH WLY SH WYLZLU[HaPVUL KLSSL PZ[HUaL L KLNSP ZJOLTP KLP TVKLSSP YLSH[P]P HSS»LZWSL[HTLU[V KLSSL KP]LYZL MHZP PZ[Y\[[VYPL 20 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO 21 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO 22 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO 6. SERVIZIO EDILIZIA SISMICA Organizzazione del Servizio Edilizia Sismica -\UaPVUHYPVYLZWVUZHIPSLKLS:LY]PaPV!PUN(SLZZHUKYV4(..06 <6+LWVZP[V ;LHTPUN364696-YHUJLZJV:PN)(9(**/0(-YHUJLZJV¶*VT\ULKP(UKYPHBHY[ +79D ;LHTPUN4(..06(SLZZHUKYV:PNYH;(9(336=PUJLUaH¶*VT\ULKP;YHUPBHY[ +79D ;LHTNLVT36767636=PUJLUaV:PN)(9(**/0(-YHUJLZJV¶*VT\ULKP)PZJLNSPL BHY[ +79D <6(\[VYPaaHaPVUP ;LHT PUN 364696 -YHUJLZJV :PN )(9(**/0( -YHUJLZJV ¶ *VT\UP KP *HUVZH 4PULY]PUV:WPUHaaVSH¶)PZJLNSPLBHY[[ +79D ;LHT PUN 4(..06 (SLZZHUKYV :PNYH ;(9(336 =PUJLUaH ¶ *VT\UP KP )HYSL[[H 4HYNOLYP[HKP:H]VPH(UKYPH;YHUPBHY[[ +79D ;LHT NLVT 36767636 =PUJLUaV :PN )(9(**/0( -YHUJLZJV ¶ *VT\UP KP :HU -LYKPUHUKV;YPUP[HWVSP <6*VU[YVSSPL]PNPSHUaH ;LHT PUN 364696 -YHUJLZJV :PN )(9(**/0( -YHUJLZJV ¶ *VT\UP KP *HUVZH 4PULY]PUV:WPUHaaVSH¶)PZJLNSPLBJVU[YVSSPZPZ[LTH[PJPLKHJHTWPVULD ;LHT PUN 4(..06 (SLZZHUKYV :PN )(9(**/0( -YHUJLZJV ¶ *VT\UP KP )HYSL[[H 4HYNOLYP[HKP:H]VPH(UKYPH;YHUPBJVU[YVSSPZPZ[LTH[PJPLKHJHTWPVULD ;LHT NLVT 36767636 =PUJLUaV NLVT ;090;0,336 (U[VUPV ¶ *VT\UP KP :HU -LYKPUHUKV;YPUP[HWVSPBJVU[YVSSPZPZ[LTH[PJPLKHJHTWPVULD ;LHT PUN 364696 -YHUJLZJV :PNYH ;(9(336 =PUJLUaH BHI\ZP]PZTV ZPZTPJVD Orientamento ai Servizi erogati 0S:LY]PaPVZPVJJ\WHKLSSLLTPZZPVUPKPWYV]]LKPTLU[PYLSH[P]PHSS»LKPSPaPHZPZTPJHVWLYHUKVPU IHZLHSSHKLSLNHJVUMLYP[HKHSSH9LNPVUL7\NSPHJVU+7.9UKLS 0UWHY[PJVSHYLPS+7.9UKLSLZTPWVULPUJHWVHSSL7YV]PUJLS»LZLYJPaPV KPJVTWP[PLM\UaPVUPPUTH[LYPHKPJVU[YVSSVZ\SSLJVZ[Y\aPVUPZPZTPJOLJVTLKPZJPWSPUH[LKHS +79ULPZLN\LU[PHY[PJVSP! (Y[ JV L JV 9PJLaPVUL KLU\UJL L YLSHaPVUL Z[Y\[[\YL \S[PTH[L L YLSH[P]P JLY[PÄJH[PKPJVSSH\KVZ[H[PJVKHWHY[LKLP*VT\UP" (Y[ *LY[PÄJHaPVULHIPSP[HU[LHSYPSHZJPVKPH\[VYPaaHaPVULHSSLZVWYHLSL]HaPVUPPUaVUL " (Y[ ([[LZ[HaPVUP KP H]]LU\[V KLWVZP[V KP VWLYL KH YLHSPaaHYL PU aVUL UVU YPJHKLU[P ULSS»HSSLNH[V KLSSH +.9 U JVTL KH \S[PTV TVKPÄJH[H L PU[LNYH[H KHSSH +.9 U KLS KH [YHZTL[[LYL HS *VT\UL V V]L PZ[P[\P[VHSSV:WVY[LSSV<UPJV,KPSPaPHJVTWL[LU[L" 23 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO (Y[ (\[VYPaaHaPVUL WLY S»PUPaPV SH]VYP KP VWLYL KH YLHSPaaHYL PU aVUH L PU aVUH V]L YPLU[YHU[P ULSS»HTIP[V KLSS»HSSLNH[V KLSSH +.9 U JVTL KH \S[PTV TVKPÄJH[H L PU[LNYH[H KHSSH +.9 U KLS KH [YHZTL[[LYL HS *VT\UL VV]LPZ[P[\P[VHSSV:WVY[LSSV<UPJV,KPSPaPHJVTWL[LU[L" (Y[ JV 9PJLaPVUL ]LYIHSP HJJLY[HTLU[V ]PVSHaPVUP L LMML[[\HaPVUP KP L]LU[\HSP \S[LYPVYPHJJLY[HTLU[P" (Y[ JV(KVaPVULVYKPULKPZVZWLUZPVULSH]VYP" (Y[ JV*P[HaPVULKLSKPYPNLU[L[LJUPJVKLSSH7YV]PUJPHJVTWL[LU[LULPKPIH[[PTLU[P YLSH[P]PHWYVJLKPTLU[PWLUHSP" (Y[ ,ZLJ\aPVULK»\MÄJPV" (Y[9PJLaPVULZLU[LUaH" (Y[4VKHSP[nWLYS»LZLJ\aPVULK»\MÄJPV" (Y[=PNPSHUaHWLYS»VZZLY]HUaHKLSSLUVYTL[LJUPJOL" (Y[ 0U TLYP[V ZHYHUUV MVYUP[L VWWVY[\UL PUKPJHaPVUP HSSL 7YV]PUJL H ZLN\P[V KLSSH YPJOPLZ[H KP TVKPÄJOL H]HUaH[L KLSSL YLNPVUP HS 4PUPZ[LYV KLSSL 0UMYHZ[Y\[[\YL L HS+PWHY[PTLU[VKLSSH7YV[LaPVUL*P]PSL 0S:LY]PaPVOHPUJVYZVSHYLHSPaaHaPVUL\UKH[HIHZLJVUKP]PZVKH[\[[LSLWVZ[HaPVUPHSS»PU[LYUV KLSS»\MÄJPVJOLKVWVH]LYPTWSLTLU[H[VPSYLSH[P]VZVM[^HYLKPNLZ[PVULKP[\[[LSLH[[P]P[n JVUZLU[PYnKPZULSSPYLLMHJPSP[HYLPYHWWVY[PJVUS»\[LUaHPU[LYUHLKLZ[LYUH ;HSLHYJOP]PVPUMVYTH[PJVJVU[LYYn[\[[LSLPUMVYTHaPVUPULJLZZHYPLYLSH[P]LHJPHZJ\UHWYH[PJH WYLZLU[H[H"]LYYnJVU[PU\HTLU[LHNNPVYUH[VJVUSVZ[H[VKLSS»PZ[Y\[[VYPHLZHYnHJJLZZPIPSLH [\[[LSLWLYZVULKLS:LY]PaPVZLJVUKVKP]LYZPSP]LSSPKPHJJYLKP[HTLU[VHSÄULKPJVUZLU[PYLH X\LZ[PKPMVYUPYLUV[PaPLHNSP\[LU[PJOLSLYPJOPLKHUV 0SZPZ[LTHPUVS[YLZHYnHJJLZZPIPSL]PH0U[LYUL[HNSP\[LU[PYLNPZ[YH[PH[[YH]LYZV\UJVSSLNH TLU[VHSS»PU[LYUVKLSZP[VKLS:LY]PaPV0UMH[[PHSTVTLU[VKPWYLZLU[HaPVULKLSSHKVTHUKH ]LYYHUUV ZWLJPÄJH[L H JPHZJ\U \[LU[L SL TVKHSP[n KP HJJLZZV HS KH[HIHZL WLY S»HJJLZZV HSSLPUMVYTHaPVUPJOLYPN\HYKHUVLZJS\ZP]HTLU[LPSWYVWYPVWYVJLKPTLU[V0UX\LZ[VTVKV JPHZJ\UYPJOPLKLU[LWV[YnWYLUKLYL]PZPVULKLSSVZ[H[VK»H]HUaHTLU[VKLSSHZ\HWYH[PJHKLS [LJUPJVPZ[Y\[[VYLULS[V[HSLYPZWL[[VKLSSHWYP]HJ`L_SLNL 24 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO Oneri istruttori 7LYS»LZLYJPaPVKLSSLM\UaPVUPJVUMLYP[LKHS+7.9UKLSuWYL]PZ[VS»PU[YVP[V PUMH]VYLKLSSH7YV]PUJPHKLNSPVULYPPZ[Y\[[VYPKPJ\PHPJVTTPLKLSS»HY[KLSSH39U ZLJVUKVPSZLN\LU[LZJOLTH! Tipologia interventi opere fino a opere oltre 5000 mc. 5000 mc. 400,00 1 – Opere strategiche e/o rilevanti di cui agli elenchi A e B D.G.R. 300,00 n.153/2004 2 – nuove opere in c.a. acciaio, precompresso 250,00 350,00 3 - nuove opere in muratura portante 200,00 250,00 4 - interventi su strutture esistenti 150,00 200,00 5 - opere di adeguamento e verifiche a sanatoria 100,00 150,00 6 - progetti di variante strutturale 100,00 150,00 7 - tipo di opere per cui non è applicabile lonere a mc. (ponti, viadotti, 500,00 gallerie, strade, impianti sportivi, ecc…) 100,00 8 - tipo di opere minori per cui non è applicabile lonere a mc. (muri di sostegno, opere geotecniche, ecc…) 0SYPSHZJPVKLSS»H[[LZ[HaPVULKPH]]LU\[VKLWVZP[VuZVNNL[[VHSZVSVWHNHTLU[VKLSSL ZWLZLPZ[Y\[[VYPLWHYPHKÁ 5LSJHZVPUJ\PS»PU[LY]LU[VZPHHZZVNNL[[H[VHJVU[YVSSV HJHTWPVULZPKV]YnWYV]]LKLYLH]LYZHYLSHZVTTHWLYKPMMLYLUaHPUJVTWLUZHaPVULZPUV HSSHJVUJVYYLUaHKLSJVYYPZWVUKLU[LPTWVY[VPU[HILSSHHYPJLaPVULKLSSHJVT\UPJHaPVULKP H]]LU\[VZVY[LNNPV 0S ]LYZHTLU[V KL]L LZZLYL LMML[[\H[V Z\S JJ WVZ[HSL U PU[LZ[H[V HSSH 7YV]PUJPHKP)HYSL[[H(UKYPH;YHUPJVUSHJH\ZHSL¸:WLZLPZ[Y\[[VYPL¹ 0UHS[LYUH[P]HPS]LYZHTLU[VW\~LZZLYLLMML[[\H[H[YHTP[LIVUPÄJVIHUJHYPVZ\0)(5! 0;3 Spese di bollo 7LY NSP H[[P KP PZ[Y\[[VYPH ZHYHUUV HWWSPJH[L SL KPZWVZPaPVUP ]PNLU[P PU TH[LYPH KP PTWVZ[H KP IVSSV:VUVLZJS\ZP[\[[PNSPLU[PW\IISPJPHPZLUZPKLS+79 25 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO 3»<6 ¸+LWVZP[V¹ LZWSL[H PS JVTWSLZZV KP WYVJLKPTLU[P KLYP]HU[P KHSS»VWLYH[P]P[n KLSSH KLSLNHKPJ\PHS+7.9UKLSLZTPJVUWHY[PJVSHYLYPMLYPTLU[VHX\HU[V KPZLN\P[VPUKPJH[V! ([[LZ[HaPVULKP(]]LU\[V+LWVZP[V7YVNL[[P(;; *VT\UPJHaPVULPUPaPVSH]VYP*03 *VT\UPJHaPVULÄULSH]VYP*-3 ([[LZ[HaPVULKP(]]LU\[V+LWVZP[V9LSHaPVULHZ[Y\[[\YH\S[PTH[H(;; ([[LZ[HaPVULKP(]]LU\[V+LWVZP[V*LY[PÄJH[VKPJVSSH\KV(;; (JOPuYP]VS[V! H [\[[P NSP \[LU[P W\IISPJP V WYP]H[P JOL PU[LUKHUV YLHSPaaHYL VWLYL PU aVUH ZPZTPJH UVU YPJHKLU[P ULSS»HSSLNH[V KLSSH +.9 U JVTL KH \S[PTV TVKPÄJH[H L PU[LNYH[H KHSSH +.9 U KLS HK LZJS\ZPVUL KLSSL JVZPKKL[[L ¸VWLYL TPUVYP¹KLÄUP[LULNSPLSLUJOP(LK(KLSS»HSSLNH[V[LJUPJVHSSH+.9U KLS MLYTVYLZ[HUKVPSYPZWL[[VKLNSPHKLTWPTLU[PWYL]PZ[PULSSHZ[LZZH+.9 U 0S WYVJLKPTLU[V u ÄUHSPaaH[V PU WHY[PJVSHYL HS YPSHZJPV KLSS»H[[LZ[HaPVUL KP H]]LU\[V KLWVZP[VZLJVUKVSLTVKHSP[nLKPJYP[LYPZ[HIPSP[PULSS»HY[ KLS+79UUVUJOt HSS»LZWSL[HTLU[VKP[\[[LSLWYVJLK\YLÄUVHSJVSSH\KVKLSSLVWLYLYLHSPaaH[L TEMPISTICA PER LE PRATICHE INERENTI LA U.O. DEPOSITO PROCEDIMENTI Rilascio dellattestazione di avvenuto deposito dei progetti in zona sismica ATTIVAZIONE Su richiesta TERMINE 15 gg. Rilascio dellattestazione di avvenuto corretto “deposito della relazione strutture ultimate” Rilascio dellattestazione di avvenuto corretto “deposito del certificato collaudo” e a Su richiesta 15 gg. e di Su richiesta 15 gg. 03796*,+04,5;6+0903(:*06+,33»(;;,:;(A065,+0 (==,5<;6+,76:0;6+,0796.,;;005A65(:0:40*( 3LMHZPWYPUJPWHSPKLSWYVJLKPTLU[VWLYPSYPSHZJPVKLSS»H[[LZ[HaPVULKPH]]LU\[VKLWVZP[VKLP WYVNL[[PPUaVUHZPZTPJHZVUVSLZLN\LU[P! 7YLZLU[HaPVULKLU\UJPHSH]VYPZ\HWWVZP[PTVK\SPWPKVJ\TLU[HaPVUL ULJLZZHYPH +VTHUKHWYLZLU[H[HHS*VT\ULKPHWWHY[LULUaHLKPU[LZ[H[HHSSH7YV]PUJPH 26 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO :WLKPaPVUL HSSH 7YV]PUJPH :,;;69, :LY]PaPV ,KPSPaPH :PZTPJH KH WHY[L KLS *VT\UL V V]L H[[P]H[V KLSSV :WVY[LSSV <UPJV ,KPSPaPH KVWV ]LYPÄJH YLNPTL IVSSP L WHNHTLU[VVULYPPZ[Y\[[VYP *VT\UPJHaPVULHWLY[\YHWYH[PJHLKPUKPJHaPVULKLS9LZWVUZHIPSLKLSS»0Z[Y\[[VYPHJVTWH[P IPSTLU[LJVUP[LTWPKLSWYVJLKPTLU[V =LYPÄJHMVYTHSLKLSSHKVJ\TLU[HaPVUL[LJUPJVHTTPUPZ[YH[P]HKHWHY[LKLS:LY]PaPV ,KPSPaPH:PZTPJH 3HKVJ\TLU[HaPVULuJVTWSL[HLVJVYYL[[H& (YYP]VPU[LNYHaPVUP 7YV]]LKPTLU[VKPH[[LZ[HaPVULKPH]]LU\[VKLWVZP[V 0U]PVKLSWYV]]LKPTLU[VLKLSSHKVJ\TLU[HaPVULHS*VT\ULVV]LH[[P]H[VKLSSV:WVY[LSSV <UPJV,KPSPaPHJOLWYV]]LKLH[YHZTL[[LYSVHSS»\[LU[L *VUPSYP[PYVKLSWYV]]LKPTLU[VLKLSSHKVJ\TLU[HaPVUL[LJUPJH]PZ[H[HuWVZZPIPSLKHYL PUPaPVHPSH]VYP COMUNICAZIONE INIZIO LAVORI 0 SH]VYP Z[Y\[[\YHSP WVZZVUV LZZLYL PUPaPH[P ZVSV KVWV PS YPSHZJPV KH WHY[L KLS JVTWL[LU[L :L[[VYL 7YV]PUJPHSL KLS WYV]]LKPTLU[V KP H[[LZ[HaPVUL KP H]]LU\[V KLWVZP[V ( [HS ÄUL PS KPYL[[VYL KLP SH]VYP u [LU\[V HK PU]PHYL HWWVZP[H JVT\UPJHaPVUL HS :L[[VYL 7YV]PUJPHSL COMUNICAZIONE FINE LAVORI 0S +PYL[[VYL KLP 3H]VYP u [LU\[V HK PU]PHYL HWWVZP[H JVT\UPJHaPVUL HS :L[[VYL 7YV]PUJPHSL YLSH[P]H HSSH KH[H KP \S[PTHaPVUL KLSSL VWLYL Z[Y\[[\YHSP JVZy JVTL YPWVY[H[H ULSS»HWWVZP[V NPVYUHSLKLPSH]VYP DEPOSITO RELAZIONE A STRUTTURE ULTIMATE 3H YLSHaPVUL H Z[Y\[[\YH \S[PTH[H KP J\P HSS»HY[ JVTTH KLS +79 U KV]Yn LZZLYL KLWVZP[H[H PU [YPWSPJL JVWPH \UP[HTLU[L HSSH KVJ\TLU[HaPVUL H JVYYLKV WYLZZV PS JVTWL[LU[L<MÄJPVJVT\UHSLV]]LYVHSSV:WVY[LSSV<UPJVWLYS»,KPSPaPHV]LJVZ[P[\P[VJOL YLZ[P[\PYnHSKPYL[[VYLKLPSH]VYPHSS»H[[VZ[LZZVKLSSHWYLZLU[HaPVUL\UHJVWPHKLSSHZ[LZZH WYP]HKPHSSLNH[PJVUPS[PTIYVKPHJJL[[HaPVUL 0STLKLZPTV<MÄJPV*VT\UHSLWYV]]LKLYnH[YHZTL[[LYL[\[[LSLJVWPLKP[HSLYLSHaPVULHS JVTWL[LU[L:L[[VYL7YV]PUJPHSLWLYNSPHKLTWPTLU[PJVUZLN\LU[P3HYLSHaPVULHZ[Y\[[\YH \S[PTH[HKV]YnJVU[LULYLSHKPJOPHYHaPVULKPJVUMVYTP[nZV[[VZJYP[[HKHS+PYL[[VYLKLP3H]VYP KP ZLN\P[V YPWVY[H[H! 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(\[VYPaaHaPVULZPZTPJH(<; *VT\UPJHaPVULPUPaPVSH]VYP*03 *VT\UPJHaPVULÄULSH]VYP*-3 ([[LZ[HaPVULKP(]]LU\[V+LWVZP[V9LSHaPVULHZ[Y\[[\YH\S[PTH[H(;; ([[LZ[HaPVULKP(]]LU\[V+LWVZP[V*LY[PÄJH[VKPJVSSH\KV(;; (JOPuYP]VS[V! H[\[[PNSP\[LU[PW\IISPJPVWYP]H[PJOLPU[LUKHUVYLHSPaaHYLVWLYLPUaVUHZPZTPJH ZVWYHLSL]HaPVUPPUaVUHZPZTPJHLV]]LYVVWLYLPUaVUHZPZTPJHX\HSVYHYPJHKLU[P ULSS»HSSLNH[VKLSSH+.9UJVTLKH\S[PTVTVKPÄJH[HLPU[LNYH[HKHSSH +.9UKLS HKLZJS\ZPVULKLSSLJVZPKKL[[L¸VWLYLTPUVYP¹KLÄUP[L ULNSPLSLUJOP(LK(KLSS»HSSLNH[V[LJUPJVHSSH+.9U KLSMLYTV YLZ[HUKVPSYPZWL[[VKLNSPHKLTWPTLU[PWYL]PZ[PULSSHZ[LZZH+.9U 0SWYVJLKPTLU[VuÄUHSPaaH[VPUWHY[PJVSHYLHSYPSHZJPVKLSWYV]]LKPTLU[VKPH\[VYPaaHaPVUL ZPZTPJH ZLJVUKV SL TVKHSP[n LK P JYP[LYP Z[HIPSP[P ULSS»HY[ KLS +79 U UVUJOt HSS»LZWSL[HTLU[VKP[\[[LSLWYVJLK\YLÄUVHSJVSSH\KVKLSSLVWLYLYLHSPaaH[L TEMPISTICA PER LE PRATICHE INERENTI LA U.O. AUTORIZZAZIONE SISMICA PROCEDIMENTI Rilascio del provvedimento di autorizzazione sismica Rilascio del provvedimento di autorizzazione sismica nel caso di sopraelevazioni Rilascio del provvedimento di attestazione dellavvenuto e corretto “deposito della relazione a strutture ultimate” Rilascio del provvedimento di attestazione dellavvenuto e corretto “deposito degli atti di collaudo” 32 ATTIVAZIONE Su richiesta TERMINE 60 gg. Su richiesta 150 gg. Su richiesta 15 gg. Su richiesta 15 gg. CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO IL PROCEDIMENTO DI AUTORIZZAZIONE SISMICA 3LMHZPWYPUJPWHSPKLSWYVJLKPTLU[VWLYPSYPSHZJPVKLSS»H\[VYPaaHaPVULZPZTPJHZVUVSL ZLN\LU[P! 7YLZLU[HaPVULKLU\UJPHSH]VYPZ\HWWVZP[PTVK\SPWPKVJ\TLU[HaPVULULJLZZHYPH +VTHUKHWYLZLU[H[HHS*VT\ULKPHWWHY[LULUaHLKPU[LZ[H[HHSSH7YV]PUJPH :WLKPaPVULHSSH7YV]PUJPH:,;;69,:LY]PaPV,KPSPaPH:PZTPJHKHWHY[LKLS*VT\UL VV]LH[[P]H[VKLSSV:WVY[LSSV<UPJV,KPSPaPHKVWV]LYPÄJHYLNPTLIVSSPLWHNHTLU[VVULYP PZ[Y\[[VYP *VT\UPJHaPVULHWLY[\YHWYH[PJHLKPUKPJHaPVULKLS9LZWVUZHIPSLKLSS»0Z[Y\[[VYPH JVTWH[PIPSTLU[LJVUP[LTWPKLSWYVJLKPTLU[V =LYPÄJH[LJUPJHKLSSHKVJ\TLU[HaPVUL[LJUPJVHTTPUPZ[YH[P]HKHWHY[LKLS:LY]PaPV ,KPSPaPH:PZTPJH 3HKVJ\TLU[HaPVULuJVTWSL[HLVJVYYL[[H& (YYP]VPU[LNYHaPVUP 7YV]]LKPTLU[VKPH\[VYPaaHaPVULZPZTPJH 0U]PVKLSWYV]]LKPTLU[VLKLSSHKVJ\TLU[HaPVULHS*VT\ULVV]LH[[P]H[VKLSSV:WVY[LSSV <UPJV,KPSPaPHJOLWYV]]LKLH[YHZTL[[LYSVHSS»\[LU[L\UP[HTLU[LHSYPSHZJPVKLSWLYTLZZV KPJVZ[Y\PYLV]]LYVHPÄUPKLSS»PUPaPVSH]VYPKLU\UJPH[PJVU+0(V:*0( *VUPSYP[PYVKLSWYV]]LKPTLU[VLKLSSHKVJ\TLU[HaPVUL[LJUPJH]PZ[H[HuWVZZPIPSLKHYL PUPaPVHPSH]VYP COMUNICAZIONE INIZIO LAVORI 0 SH]VYP Z[Y\[[\YHSP WVZZVUV LZZLYL PUPaPH[P ZVSV KVWV PS YPSHZJPV KH WHY[L KLS JVTWL[LU[L:L[[VYL7YV]PUJPHSLKLSWYV]]LKPTLU[VKPH\[VYPaaHaPVULZPZTPJHLJVT\UX\LH ZLN\P[VKLSS»V[[LUPTLU[VKLSULJLZZHYPV[P[VSVHIPSP[H[P]VLKPSPaPVKHWHY[LKLS*VT\ULVV]L JVZ[P[\P[VKLSSV:WVY[LSSV<UPJV,KPSPaPH ( [HS ÄUL PS KPYL[[VYL KLP SH]VYP u [LU\[V HK PU]PHYL HWWVZP[H JVT\UPJHaPVUL HS :L[[VYL 7YV]PUJPHSL COMUNICAZIONE FINE LAVORI 0S +PYL[[VYL KLP 3H]VYP u [LU\[V HK PU]PHYL HWWVZP[H JVT\UPJHaPVUL HS :L[[VYL 7YV]PUJPHSL YLSH[P]H HSSH KH[H KP \S[PTHaPVUL KLSSL VWLYL Z[Y\[[\YHSP JVZy JVTL YPWVY[H[H ULSS»HWWVZP[V NPVYUHSLKLPSH]VYP DEPOSITO RELAZIONE A STRUTTURE ULTIMATE 3H YLSHaPVUL H Z[Y\[[\YH \S[PTH[H KP J\P HSS»HY[ JVTTH KLS +79 U KV]Yn LZZLYL KLWVZP[H[H PU [YPWSPJL JVWPH \UP[HTLU[L HSSH KVJ\TLU[HaPVUL H JVYYLKV WYLZZV PS JVTWL[LU[L <MÄJPV JVT\UHSL V]]LYV HSSV :WVY[LSSV <UPJV WLY S»,KPSPaPH V]L JVZ[P[\P[V JOL YLZ[P[\PYn HS KPYL[[VYL KLP SH]VYP HSS»H[[V Z[LZZV KLSSH WYLZLU[HaPVUL \UH JVWPH KLSSH Z[LZZH WYP]H KP HSSLNH[P JVU PS [PTIYV KP HJJL[[HaPVUL 0S TLKLZPTV <MÄJPV *VT\UHSL WYV]]LKLYnH[YHZTL[[LYL[\[[LSLJVWPLKP[HSLYLSHaPVULHSJVTWL[LU[L:L[[VYL7YV]PUJPHSL WLYNSPHKLTWPTLU[PJVUZLN\LU[P 33 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO 3HYLSHaPVULHZ[Y\[[\YH\S[PTH[HKV]YnJVU[LULYLSHKPJOPHYHaPVULKPJVUMVYTP[nZV[[VZJYP[[H KHS+PYL[[VYLKLP3H]VYPKPZLN\P[VYPWVY[H[H! 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Dufficio in seguito a segnalazione 150 gg. 120 gg. 120 gg. 15 gg. 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Tipologia pratica 1 – Autorizzazione alla ricerca 2 – Concessione estrazione ed utilizzo acque sotterranee uso irriguo per terreno < 5 Ha uso irriguo per terreno < 2 Ha 3 - Ricerca ed utilizzazione per uso domestico 4 - Verifica quinquennale per uso domestico 5 - Licenze di attingimento annuale 42 Oneri istruttori 77,47 103,29 77,47 51,65 51,65 25,82 50,00 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO 0S ]LYZHTLU[V KL]L LZZLYL LMML[[\H[V Z\S JJ WVZ[HSL U PU[LZ[H[V HSSH 7YV]PUJPHKP)HYSL[[H(UKYPH;YHUPJVUSHJH\ZHSL¸:WLZLPZ[Y\[[VYPL¹ 0UHS[LYUH[P]HPS]LYZHTLU[VW\~LZZLYLLMML[[\H[H[YHTP[LIVUPÄJVIHUJHYPVZ\0)(5! 0;3 Spese di bollo 7LY NSP H[[P KP PZ[Y\[[VYPH ZHYHUUV HWWSPJH[L SL KPZWVZPaPVUP ]PNLU[P PU TH[LYPH KP PTWVZ[H KP IVSSV:VUVLZJS\ZP[\[[PNSPLU[PW\IISPJPHPZLUZPKLS+79 Canoni ed oneri concessori 7LY S»\ZV KLSS»HJX\H u KV]\[V \U JHUVUL HUU\V JHSJVSH[V PU IHZL HS JVUZ\TV JVU SH WYL]PZPVULJVT\UX\LKP\UJHUVULTPUPTV .SP PTWVY[P KLP JHUVUP KLTHUPHSP WLY JVUJLZZPVUP KP KLYP]HaPVUP K»HJX\L W\IISPJOL PU THUJHUaH KP KL[LYTPUHaPVUP YLNPVUHSP MHUUV YPMLYPTLU[V HS +LJYL[V 4PUPZ[LYPHSL -PUHUaL 6NUPJVUJLZZPVULKP\[PSPaaHaPVULKPHJX\LZV[[LYYHULLuZVNNL[[HH[HZZHYLNPVUHSLWHYPHK Á 0UÄULPUVJJHZPVULKLSYPSHZJPVKLSSHJVUJLZZPVULWLYLZ[YHaPVULLK\[PSPaaHaPVULKPHJX\L ZV[[LYYHULLKV]YnLZZLYLJVYYPZWVZ[VPSJVU[YPI\[VPKYVNYHÄJVKPJ\PHSJVTTHKLSS»HY[ KLS;<WHYPHKKLSJHUVULHUU\VLPUVNUPJHZVUVUPUMLYPVYLHKÁ 0WYLKL[[P]LYZHTLU[PKL]VUVLZZLYLLMML[[\H[PZ\SJJWVZ[HSLUPU[LZ[H[V HSSH 9LNPVUL 7\NSPH ;HZZL L 7YV]LU[P 9LNPVUHSP YPWVY[HUKV ULSSH JH\ZHSL PS JVKPJL WLYSH[HZZHYLNPVUHSLLX\LSSVWLYPJHUVUPLKPSJVU[YPI\[VPKYVNYHÄJV Sanzioni 3H]PVSHaPVULKLSSHUVYTH[P]H]PNLU[LUHaPVUHSLLYLNPVUHSL9+ L39U PUTH[LYPHKPHJX\LW\IISPJOLJVTWVY[HS»HWWSPJHaPVULKPZHUaPVUPHTTPUPZ[YH[P]L(UHSVNH TPZ\YHuWYL]PZ[HWLYSH]PVSHaPVULKLSSLJVUKPaPVUPLWYLZJYPaPVUPPTWVZ[LULNSPH[[PH\[VYPa aH[P]PLJVUJLZZVYP 43 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO 3»<6¸(JX\L:\WLYÄJPHSP¹LZWSL[HPSJVTWSLZZVKPWYVJLKPTLU[PKLYP]HU[PKHSS»VWLYH[P]P[n KLSSHKLSLNHKPJ\PHS+7.9UKLSLZTPJVUWHY[PJVSHYLYPMLYPTLU[VH 4 X\LSSPPULYLU[PSLWPJJVSLKLYP]HaPVUPLSLSPJLUaLKPH[[PUNPTLU[VJVTLKPZLN\P[VPUKPJH[V! *VUJLZZPVULWLYWPJJVSLKLYP]HaPVUP*7+ (JOPuYP]VS[V! H[\[[PNSP\[LU[PW\IISPJPVWYP]H[PJOLPU[LUKHUVKLYP]HYLSLHJX\LZ\WLYÄJPHSPZ\SWYVWYPV [LYYLUVVZ\S[LYYLUVHS[Y\PHTLaaVKPZ[Y\[[\YLÄZZLUVUZPKHJVYZVHKHSJ\UHYPJOPLZ[HULS JHZVZP[YH[[PKPYHJJVS[HKPHJX\LWPV]HULPUPU]HZPLJPZ[LYULHSZLY]PaPVKPMVUKPHNYPJVSPVKP ZPUNVSPLKPÄJPULSJHZVKPWPJJVSLKLYP]HaPVUP" 3PJLUaLWLYH[[PUNPTLU[V30* (JOPuYP]VS[V! H[\[[PJVSVYVJOL]VNSPVUVKLYP]HYL[LTWVYHULHTLU[LHJX\HW\IISPJHHTLaaVKPWVTWL TVIPSPVZLTPÄZZLWVZ[LZ\SSLZWVUKLKLNSPHYNPUPJVUSLHS[YLTVKHSP[nKPJ\PHSS»HY[ KLS9+UKLS ULSJHZVKPH[[PUNPTLU[P 4 Ai sensi dell’art. 6 del R.D. 1775/1933 sono considerate piccole derivazioni quelle che non eccedono i seguenti limiti: a) per produzione di forza motrice: potenza nominale media annua kW 3.000; b) per acqua potabile: litri 100 al minuto secondo; c) per irrigazione: litri 1000 al minuto secondo od anche meno se si possa irrigare una superficie superiore ai 500 ettari; d) per bonificazione per colmata: litri 5000 al minuto secondo; e) per usi industriali, inteso tale termine con riguardo ad usi diversi da quelli espressamente indicati nel presente articolo: litri 100 al minuto secondo; f) per uso ittiogenico: litri 100 al minuto secondo; g) per costituzione di scorte idriche a fini di uso antincendio e sollevamento a scopo di riqualificazione di energia: litri 100 al minuto secondo. Le GRANDI DERIVAZIONI restano pertanto di competenza della Regione Puglia cui si rimanda per eventuali informazioni. 44 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO TEMPISTICA PER LE PRATICHE INERENTI LE ACQUE SUPERFICIALI PROCEDIMENTI ATTIVAZIONE TERMINE Rilascio delle concessioni relative alle piccole derivazioni Su richiesta 120 gg RIFERIMENTI NORMATIVI R.D. 1775/1933 Licenze di attingimento Su richiesta 60 gg R.D. 1775/1933 VALIDITÀ La concessione è rilasciata per un periodo massimo di 30 anni, o di 40 anni per uso irriguo e per la piscicoltura, e può essere rinnovata La licenza è soggettiva ed è rilasciata per un periodo di un anno ed è rinnovabile al massimo per 4(quattro) volte consecutive IL PROCEDIMENTO DI CONCESSIONE PER PICCOLA DERIVAZIONE ACQUE SUPERFICIALI 3HJVUJLZZPVULHKLYP]HYLHJX\HW\~LZZLYLYPJOPLZ[HWLY]HYP\ZP]LKP\ZPKLSS»HJX\HJVU PSWHNHTLU[VKP\UJHUVULHUU\VLKPHS[YPVULYPJVUJLZZVYP]LKPJHUVUPZWLZLPZ[Y\[[VYPL KLWVZP[PJH\aPVUHSPLJVU[YPI\[VPKYVNYHÄJV 3L MHZP WYPUJPWHSP KLS WYVJLKPTLU[V WLY PS YPSHZJPV KLSSH JVUJLZZPVUL H KLYP]HYL HJX\H W\IISPJHZVUVSLZLN\LU[P! 7YLZLU[HaPVULKLSSHKVTHUKHZ\HWWVZP[PTVK\SPHSSH7YV]PUJPHKP)HYSL[[H(UKYPH;YHUP (JX\PZPaPVULKLPWHYLYPWYL]PZ[PPUWHY[PJVSHYLX\LSSVKLSS»(\[VYP[nKP)HJPUV7\NSPH -HZLKPPZ[Y\[[VYPH 7\IISPJHaPVUP :VWYHSS\VNV ,ZHTLKLSSLKVJ\TLU[HaPVUL *VT\UPJHaPVULWLYWHNHTLU[VVULYPJVUJLZZVYP 7YV]]LKPTLU[VKPJVUJLZZPVUL IL PROCEDIMENTO DI LICENZA DI ATTINGIMENTO ACQUE SUPERFICIALI *VSVYVJOLPU]LJL]VNSPVUVKLYP]HYL[LTWVYHULHTLU[LHJX\HW\IISPJHHTLaaVKPWVTWL TVIPSPVZLTPÄZZLWVZ[LZ\SSLZWVUKLKLNSPHYNPUPJVUSLHS[YLTVKHSP[nKPJ\PHSS»HY[KLS 9+UKLS WVZZVUVJOPLKLYLPSYPSHZJPVKLSSHSPJLUaHKPH[[PUNPTLU[V 3H SPJLUaH KP H[[PUNPTLU[V KP HJX\H W\~ LZZLYL YPJOPLZ[H WLY NSP Z[LZZP \ZP WYL]PZ[P KHSSH JVUJLZZPVUL ]LKP \ZP KLSS»HJX\H JVU PS WHNHTLU[V KP \U JHUVUL HUU\V L KP HS[YP VULYP JVUJLZZVYP]LKPJHUVUPZWLZLPZ[Y\[[VYPLKLWVZP[PJH\aPVUHSPLJVU[YPI\[VPKYVNYHÄJV 45 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO 3LMHZPWYPUJPWHSPKLSWYVJLKPTLU[VWLYPSYPSHZJPVKLSSHSPJLUaHKPH[[PUNPTLU[VZVUVSL ZLN\LU[P! 7YLZLU[HaPVULKLSSHKVTHUKHZ\HWWVZP[PTVK\SPHSSH7YV]PUJPHKP)HYSL[[H(UKYPH;YHUP -HZLKPPZ[Y\[[VYPH ,]LU[\HSLZVWYHSS\VNV 9PSHZJPVKLSSHSPJLUaH 3HSPJLUaHuZVNNL[[P]HLKuYPSHZJPH[HWLY\UWLYPVKVKP\UHUUVLKuYPUUV]HIPSLHSTHZZPTV WLYX\H[[YV]VS[LJVUZLJ\[P]L 5LS ZLN\P[V ZVUV YPWVY[H[P P KPHNYHTTP KP Å\ZZV KLP WYVJLKPTLU[P YPU]PHUKV HSS»HWWVZP[H ZLaPVUL KLS ZP[V WLY PS YLWLYPTLU[V KLSSH YLSH[P]H TVK\SPZ[PJH WLY SH WYLZLU[HaPVUL KLSSL PZ[HUaLLKLNSPZJOLTPKLPTVKLSSPYLSH[P]PHSS»LZWSL[HTLU[VKLSSLKP]LYZLMHZPPZ[Y\[[VYPL 46 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO 47 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO 48 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO 3»<6¸(JX\L:V[[LYYHULL¹LZWSL[HPSJVTWSLZZVKPWYVJLKPTLU[PKLYP]HU[PKHSS»VWLYH[P]P[n KLSSHKLSLNHKPJ\PHS+7.9UKLSLZTPJVUWHY[PJVSHYLYPMLYPTLU[VH X\LSSPPULYLU[PSLHJX\LZV[[LYYHULL5 7YLZHK»H[[VWLYSHYPJLYJHLK\[PSPaaHaPVULHK\ZVKVTLZ[PJV+64 =LYPÄJHX\PUX\LUUHSLWLYS»\[PSPaaVHK\ZVKVTLZ[PJV=,9 (JOPuYP]VS[V! H [\[[P NSP \[LU[P W\IISPJP V WYP]H[P JOL PU[LUKHUV KLYP]HYL SL HJX\L ZV[[LYYHULL WLY \[PSPaaHaPVULHZJVWVKVTLZ[PJV\[PSPaaHaPVULKLSS»HJX\HLZ[YH[[HWLYPIPZVNUPKLSSHMHTPNSPH KLSS»\[PSPaaH[VYL WLY S»HIIL]LYHNNPV KLS ILZ[PHTL WLY S»PUUHMÄHTLU[V KP VY[P V NPHYKPUP KP WYVWYPL[nVPU\ZVKHWHY[LKLSS»\[PSPaaH[VYLKLSS»HJX\HLKLPZ\VPMHTPSPHYPJVU]P]LU[P ÏYPMLYPIPSLHSS»\ZVKVTLZ[PJVS»PUUHMÄHTLU[VKP]LYKLJVUKVTPUPHSLUVULJJLKLU[LPTPSH TX5VUZVUVYPMLYPIPSPHSS»\ZVKVTLZ[PJVSL\[PSPaaHaPVUPWLYJVS[P]HaPVUPVWLYHSSL]HTLU[PP J\PWYVKV[[PZVUVHUJOLWHYaPHSTLU[LKLZ[PUH[PHSSH]LUKP[H" (\[VYPaaHaPVULHSSHYPJLYJHWLY\ZPKP]LYZPKHSKVTLZ[PJV90* *VUJLZZPVULWLY\[PSPaaHaPVULHJX\LZV[[LYYHULL\ZPKP]LYZPKHSKVTLZ[PJV<:+ 9PUUV]VKLSSLJVUJLZZPVUPWLY\[PSPaaHaPVULHJX\LZV[[LYYHULL\ZPKP]LYZPKHS KVTLZ[PJV905 (JOPuYP]VS[V! H [\[[P NSP \[LU[P W\IISPJP V WYP]H[P JOL PU[LUKHUV KLYP]HYL SL HJX\L ZV[[LYYHULL WLY \[PSPaaHaPVUL H ZJVWV KP]LYZV KHS KVTLZ[PJV 0YYPN\V 0[[PJVS[\YH 7V[HIPSL 0NPLUPJV (U[PUJLUKPV(\[VSH]HNNPVLSH]HNNPVZ[YHKL0KYVLSL[[YPJVLMVYaHTV[YPJL0UK\Z[YPHSL(S[YP \ZP[YHJ\PPSÅVYV]P]HPZ[PJV 5 Le acque sotterrane sono contenute in acquiferi dove per acquifero si intende un insieme di rocce o terreni tali da consentire l’assorbimento, l’immagazzinamento, il deflusso e la restituzione (o estrazione) di acque sotterrane in quantità apprezzabili. L’acquifero è costituito da una o più falde idriche le quali si distinguono in: 1. Confinate, se sia alla base che al tetto presentano terreni o rocce impermeabili, quindi si parla di falde artesiane o in pressione; 2. Libere (in quanto lo spessore della falda può oscillare), se solo alla base presentano terreni o rocce impermeabili. In questo caso vengono dette anche falde freatiche. La captazione delle acque sotterranee può avvenire sia in corrispondenza di sorgenti (attraverso bottini di presa, trincee drenanti, gallerie drenanti, …), oppure mediante la perforazione di pozzi e l’utilizzo di pompe per la derivazione di acque di falda. 49 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO TEMPISTICA PER LE PRATICHE INERENTI LE ACQUE SOTTERRANEE PROCEDIMENTI Rilascio della presa datto per uso domestico ATTIVAZIONE Su richiesta TERMINE 60 gg RIFERIMENTI NORMATIVI R.D. 1775/1933 Verifica quinquennale per uso domestico Autorizzazione alla ricerca per usi diversi Su richiesta 60 gg R.D. 1775/1933 Su richiesta 120 gg. L.R. n. 18/99 R.D. 1775/1933 Concessione per utilizzazione acque sotterranee usi diversi Su richiesta L.R. n. 18/99 L.R. n. 18/99 120 gg. R.D. 1775/1933 L.R. n. 18/99 VALIDITÀ La presa datto è rilasciata per un periodo di 5 anni, e deve essere verificata ogni quinquennio Lautorizzazione è rilasciata per un periodo di 1 anno prorogabile di 6 mesi La concessione è rilasciata per un periodo di 5 anni e può essere rinnovata IL PROCEDIMENTO DI PRESA D’ATTO PER UTILIZZAZIONE AD USO DOMESTICO 3»LZ[YHaPVUL L SH SPILYH \[PSPaaHaPVUL [YHTP[L WVaaV u YPZLY]H[H HS WYVWYPL[HYPV KP \U MVUKV JOL KLYP]H HJX\L ZV[[LYYHULL WLY \ZV KVTLZ[PJV HY[ 9+ U 0U X\LZ[V JHZV UVU ]PLUL YPSHZJPH[H \UH JVUJLZZPVUL TH ZVSV \UH WYLZH K»H[[V 0S WYVWYPL[HYPV KLS MVUKV KL]L JVT\UX\L PUVS[YHYL \UH YPJOPLZ[H \[PSPaaHUKV PS TVKLSSV WYLKPZWVZ[VKHSS»\MÄJPV 3L MHZP WYPUJPWHSP KLS WYVJLKPTLU[V WLY PS YPSHZJPV KLSSH WYLZH K»H[[V WLY YPJLY JH LK \[PSPaaHaPVUL KP HJX\L ZV[[LYYHULL HK \ZV KVTLZ[PJV ZVUV SL ZLN\LU[P! 7YLZLU[HaPVULKLSSHJVT\UPJHaPVULZ\HWWVZP[PTVK\SPHSSH7YV]PUJPHKP)HYSL[[H(UKYPH ;YHUP\UP[HTLU[LHSSHKVJ\TLU[HaPVULYPJOPLZ[H -HZLKPPZ[Y\[[VYPH 7\IISPJHaPVUP ,]LU[\HSLZVWYHSS\VNV 9PSHZJPV KLSSH WYLZH K»H[[V JVU[LULU[L SL L]LU[\HSP WYLZJYPaPVUP L VIISPNOP H J\P KL]L V[[LTWLYHYL PS YPJOPLKLU[L WLY WV[LY WYVJLKLYL HSSH YPJLYJH LK \[PSPaaHaPVUL 3HWYLZHK»H[[VuHZZVNNL[[H[HH]LYPÄJHX\PUX\LUUHSL IL PROCEDIMENTO DI VERIFICA QUINQUENNALE PER UTILIZZAZIONE AD USO DOMESTICO 3»\[PSPaaV KP HJX\L ZV[[LYYHULL WLY \ZV KVTLZ[PJV u HZZVNNL[[H[V H ]LYPÄJH ( [HS ÄUL S»\[PSPaaH[VYL VNUP JPUX\L HUUP KL]L [YHZTL[[LYL HS WYLKL[[V <MÄJPV P YPZ\S[H[P KLSSL HUHSPZP JOPTPJOLLIH[[LYPVSVNPJOLKLSSLHJX\LLT\U[L 50 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO 3LMHZPWYPUJPWHSPKLSWYVJLKPTLU[VWLYSHZ\KKL[[H]LYPÄJHZVUVSLZLN\LU[P! 7YLZLU[HaPVULKLSSHJVT\UPJHaPVULZ\HWWVZP[PTVK\SPHSSH7YV]PUJPHKP)HYSL[[H(UKYPH ;YHUP\UP[HTLU[LHSSHKVJ\TLU[HaPVULYPJOPLZ[H -HZLKPPZ[Y\[[VYPH 9PSHZJPVKLSSH]LYPÄJHX\PUX\LUUHSLJVU[LULU[LSLL]LU[\HSPWYLZJYPaPVUPLVIISPNOPHJ\P KL]LV[[LTWLYHYLPSYPJOPLKLU[LWLYWV[LYWYVZLN\PYLULSSH\[PSPaaHaPVUL IL PROCEDIMENTO DI AUTORIZZAZIONE ALLA RICERCA ACQUE SOTTERRANEE 7LYWV[LYWYVJLKLYLHSSHYPJLYJHKPHJX\LZV[[LYYHULLVHSSHLZJH]HaPVULKP\UWVaaVKL]L LZZLYLPUVS[YH[HSHKVTHUKHWLYV[[LULYLS»H\[VYPaaHaPVULWLYSHYPJLYJHHPZLUZPKLSS»HY[ 9+U 3HJVUJLZZPVULHKLYP]HYLHJX\HW\~LZZLYLYPJOPLZ[HWLY]HYP\ZP]LKP\ZPKLSS»HJX\HJVU PSWHNHTLU[VKP\UJHUVULHUU\VLKPHS[YPVULYPJVUJLZZVYP]LKPJHUVUPZWLZLPZ[Y\[[VYPL KLWVZP[PJH\aPVUHSPLJVU[YPI\[VPKYVNYHÄJV 3LMHZPWYPUJPWHSPKLSWYVJLKPTLU[VZVUVSLZLN\LU[P! 7YLZLU[HaPVULKLSSHKVTHUKHZ\HWWVZP[PTVK\SPHSSH7YV]PUJPHKP)HYSL[[H(UKYPH;YHUP \UP[HTLU[LHSSHKVJ\TLU[HaPVULYPJOPLZ[H -HZLK»PZ[Y\[[VYPH 7\IISPJHaPVUP (JX\PZPaPVULKLPWHYLYPWYL]PZ[P ,]LU[\HSLZVWYHSS\VNV ,ZHTLKLSSLKVJ\TLU[HaPVUL 9PSHZJPVKLSS»H\[VYPaaHaPVUL *VT\UPJHaPVULPUPaPVPUKHNPUL *VT\UPJHaPVULÄULPUKHNPUL 7YLZLU[HaPVULKLPYPZ\S[H[PV[[LU\[P 0SYPJOPLKLU[LKVWVH]LYJVT\UPJH[VNSPLZP[PKLSSHYPJLYJHLPX\HU[P[H[P]PKPHJX\HZJVWLY[H WLYWV[LY\[PSPaaHYLKLYP]HYLS»HJX\HZJVWLY[HKL]LX\PUKPWYLZLU[HYLPZ[HUaHWLYV[[LULYL SHJVUJLZZPVULKPKLYP]HaPVUL 04769;(5;, 8\HSVYH SL WLYMVYHaPVUP WLY YPJLYJOL PKYPJOL Z\WLYHUV P TL[YP KP WYVMVUKP[n KHS WPHUV KPJHTWHNUHSH+P[[HPUZVSPKVJVUS»PTWYLZHLZLJ\[YPJLuVIISPNH[HHSS»VZZLY]HUaHKLS SH SLNNL U L X\PUKP \[PSPaaHUKV LZJS\ZP]HTLU[L S»HWWVZP[H TVK\SPZ[PJH YLWLYPIPSL KHS ZP[V PU[LYUL[ ^^^HWH[NV]P[ H [YHZTL[[LYL HSS»0:79( :LY]PaPV .LVSVNPJV K»0[HSPH +PWHY[PTLU[V+PMLZHKLS:\VSV.LVSVNPH(WWSPJH[HLK0KYVNLVSVNPH]PH=P[HSPHUV)YHUJH[P 9VTHJVT\UPJHaPVUPKPPUPaPV4VKL]LU[\HSPZVZWLUZPVUP4VKYPWYLZL 4VKLÄULPUKHNPUL4VKLIPZ 3»PUVZZLY]HUaHKLSSHZVWYHJP[H[HSLNNLuZHUaPVUHIPSLJVUHTTLUKHKHL\YV HKL\YV 51 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO IL PROCEDIMENTO DI CONCESSIONE DI DERIVAZIONE USI VARI 7LYKLYP]HYLSLHJX\LZV[[LYYHULLZ\SWYVWYPV[LYYLUVVZ\S[LYYLUVHS[Y\PJOP\UX\LZVNNL[[V W\IISPJVVWYP]H[VKL]LJOPLKLYLSHJVUJLZZPVULKPKLYP]HaPVULHTLUVJOLUVUZP[YH[[PKP \ZVKVTLZ[PJV]LKPZVWYH 3HJVUJLZZPVULHKLYP]HYLHJX\HW\~LZZLYLYPJOPLZ[HWLY]HYP\ZPJVUPSWHNHTLU[VKP\U JHUVULHUU\VLKPHS[YPVULYPJVUJLZZVYPJVU[YPI\[VPKYVNYHÄJVL[HZZHYLNPVUHSL 3LMHZPWYPUJPWHSPKLSWYVJLKPTLU[VWLYPSYPSHZJPVKLSSHJVUJLZZPVULHKLYP]HYLHJX\HW\I ISPJHZVUVSLZLN\LU[P! 7YLZLU[HaPVULKLSSHKVTHUKHZ\HWWVZP[PTVK\SPHSSH7YV]PUJPHKP)HYSL[[H(UKYPH;YHUP \UP[HTLU[LHSSHKVJ\TLU[HaPVULYPJOPLZ[H -HZLKPPZ[Y\[[VYPH 7\IISPJHaPVUP (JX\PZPaPVULKLPWHYLYPWYL]PZ[P :VWYHSS\VNV ,ZHTLKVJ\TLU[HaPVULJVUL]LU[\HSLYLNVSHYPaaHaPVULVULYPJVUJLZZVYP 7YV]]LKPTLU[VKPJVUJLZZPVUL IL PROCEDIMENTO DI RINNOVO DI CONCESSIONE DI DERIVAZIONE USI VARI 3»\[PSPaaVKPHJX\LZV[[LYYHULLWLY\ZPKP]LYZPuHZZVNNL[[H[VHYPUUV]V([HSÄULS»\[PSPaaH[VYL VNUP JPUX\L HUUP KL]L [YHZTL[[LYL HS WYLKL[[V <MÄJPV P YPZ\S[H[P KLSSL HUHSPZP JOPTPJOL L IH[[LYPVSVNPJOLKLSSLHJX\LLT\U[LVS[YLHSS»L]LU[\HSL\S[LYPVYLKVJ\TLU[HaPVULKPYP[V 3LMHZPWYPUJPWHSPKLSWYVJLKPTLU[VWLYPSYPSHZJPVKLSYPUUV]VKLSSHJVUJLZZPVULHKLYP]HYL HJX\HW\IISPJHZVUVSLZLN\LU[P! 7YLZLU[HaPVULKLSSHKVTHUKHZ\HWWVZP[PTVK\SPHSSH7YV]PUJPHKP)HYSL[[H(UKYPH;YHUP \UP[HTLU[LHSSHKVJ\TLU[HaPVULYPJOPLZ[H -HZLKPPZ[Y\[[VYPH :VWYHSS\VNV ,ZHTLKVJ\TLU[HaPVULJVUL]LU[\HSLYLNVSHYPaaHaPVULVULYPJVUJLZZVYP 7YV]]LKPTLU[VKPJVUJLZZPVUL 04769;(5;, 8\HSVYHSHWYLZLU[HaPVULKLSSHKVTHUKHKPYPUUV]VUVU]LUNHLMML[[\H[HWLY[LTWVV]]LYV UVU]LUNHUVYPZWL[[H[LSLJVUKPaPVUPLWYLZJYPaPVUPPTWVZ[LULSS»H[[VJVUJLZZVYPVKLSX\HSL ZPJOPLKLPSYPUUV]VPS:LY]PaPVWYVJLKLYnHSS»HWWSPJHaPVULKLSSLZHUaPVUPWYL]PZ[LKHSSH39U JVTWYLZLMYH\UTPUPTVKPL\YVLK\UTHZZPTVKPL\YV 5LSZLN\P[VZVUVYPWVY[H[PPKPHNYHTTPKPÅ\ZZVKLPWYVJLKPTLU[PYPU]PHUKVHSS»HWWVZP[H ZLaPVUL KLS ZP[V WLY PS YLWLYPTLU[V KLSSH YLSH[P]H TVK\SPZ[PJH WLY SH WYLZLU[HaPVUL KLSSL PZ[HUaL L KLNSP ZJOLTP KLP TVKLSSP YLSH[P]P HSS»LZWSL[HTLU[V KLSSL KP]LYZL MHZP PZ[Y\[[VYPL 52 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO 53 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO 54 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO 55 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO 56 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO 57 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO 3»<6!¸*HUVUPLZHUaPVUP¹LZWSL[HPSJVTWSLZZVKPWYVJLKPTLU[PKLYP]HU[PKHSS»VWLYH[P]P[n KLSSHKLSLNHKPJ\PHS+7.9UKLSLZTPJVUWHY[PJVSHYLYPMLYPTLU[VH X\HU[VKPZLN\P[VPUKPJH[V! =LYPÄJHKLSSLJVUKPaPVUPLWYLZJYPaPVUPPTWVZ[LULPWYV]]LKPTLU[PYPSHZJPH[PKHSSL<6KLS :LY]PaPVJVT\UPJHaPVUPX\HSPÄJHaPVULKLSSLPTWYLZLWHNHTLU[VJHUVUPYPZWL[[VJVU Z\TPJVUJLZZPJVUZLY]HaPVULKPZPNPSSPLJJ (WWSPJHaPVULL]LU[\HSLKLSSLZHUaPVUPLYLSH[P]VYLJ\WLYV 9PTIVYZP PU JHZV KP LYYVYP KP WHNHTLU[V KP JHUVUP VULYP JVUJLZZVYP L ZHUaPVUP HTTPUPZ[YH[P]L (JOPuYP]VS[V! H [\[[P NSP \[LU[P W\IISPJP V WYP]H[P JOL HIIPHUV PU JVYZV KP YLHSPaaHaPVUL VWLYL KP [YP]LSSHaPVUL JOL ]VNSPHUV WYVZLN\PYL H KLYP]HYL HJX\L Z\WLYÄJPHSP L ZV[[LYYHULL V]]LYV JOL PU[LUKHUV ZHUHYL ZP[\HaPVUP JVUKV[[L PU ]PVSHaPVUL KLSSH UVYTH[P]H UHaPVUHSLLYLNPVUHSLPUTH[LYPHKPHJX\LW\IISPJOL PROCEDURE DI VERIFICA, CONTROLLO E VIGILANZA :P[YH[[HKPWYVJLKPTLU[PH[[P]H[PK»\MÄJPVPUZLN\P[VHKVIISPNOPUVYTH[P]PJOLWVUNVUVSL Z\KKL[[LWYVJLK\YLPUJHWVHSSH7YV]PUJPH 3»\[LU[LX\PUKPZ\SSHIHZLKLSWYVJLKPTLU[VPUTH[LYPHKPHJX\LW\IISPJOLH[[P]H[V]PLUL PU[LYLZZH[VKHSSLH[[P]P[nKLSSH<6K\YHU[LLKH]HSSLKLSYPSHZJPVKLPZ\KKL[[PWYV]]LKPTLU[P PROCEDURE IN MATERIA DI SANZIONI 0S THUJH[V YPZWL[[V KLSSH UVYTH[P]H ]PNLU[L UHaPVUHSL L YLNPVUHSL 9+ L 39 U PU TH[LYPH KP HJX\L W\IISPJOL JVZy JVTL PS THUJH[V YPZWL[[V KP JVUKPaPVUP L WYLZJYPaPVUPPTWVZ[LULNSPH[[PH\[VYPaaH[P]PLJVUJLZZVYPJVTWVY[HS»HWWSPJHaPVULKPZHUaPVUP HTTPUPZ[YH[P]L(UHSVNHTPZ\YHuWYL]PZ[HWLYJOPPU[LUKLZHUHYLSLZ\KKL[[L]PVSHaPVUP 3»PTWVY[VKLSSLZHUaPVUPuKL[LYTPUH[VJVUYPMLYPTLU[VHSSHUVYTH[P]HUHaPVUHSLLYLNPVUHSL [LULUKVJVU[VKLSSLL]LU[\HSPJPYJVZ[HUaLH[[LU\HU[PLHNNYH]HU[P]HSLUKVULSSHMH[[PZWLJPL SLKPZWVZPaPVUPKPJ\PHSSHSLNNLUV]LTIYL U 5LSWYVJLKPTLU[VKPHWWSPJHaPVULKLSSLZHUaPVUPHTTPUPZ[YH[P]LZPWVZZVUVPUKP]PK\HYLHS J\UPTVTLU[P! (JJLY[HTLU[VKLSSH]PVSHaPVULLJVU[LZ[HaPVULLVUV[PÄJH 7HNHTLU[VPUTPZ\YHYPKV[[H 7YLZLU[HaPVULKPZJYP[[PKPMLUZP]P 6YKPUHUaHKPPUNP\UaPVULVKPHYJOP]PHaPVUL 6WWVZPaPVUL 9PZJVZZPVULJVH[[P]H 9H[LPaaHaPVUL 58 CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO PROCEDURE IN MATERIA DI RIMBORSI 0U JHZV KP LYYVYP KP WHNHTLU[V KP VULYP PZ[Y\[[VYP L ZHUaPVUP HTTPUPZ[YH[P]L LZ WHNHTLU[V LJJLZZP]V V LMML[[\H[V K\L ]VS[L S»\[LU[L WV[Yn WYLZLU[HYL KVTHUKH KP YPTIVYZV HSSH 7YV]PUJPH KP )HYSL[[H (UKYPH ;YHUP WYLJPZHUKV SL JPYJVZ[HUaL KLSSLYYVYL LZ WHNHTLU[V KVWWPV LK HSSLNHUKV S»L]LU[\HSL KVJ\TLU[HaPVUL YPJOPLZ[H LK P KH[P KLS KLZ[PUH[HYPVKLSYPTIVYZV (UJOL ULS JHZV KP LYYVYL ULSS»PUKPJHaPVUL KLS ILULÄJPHYPV KLS WHNHTLU[V LMML[[\H[V LZ VULYPPZ[Y\[[VYPVZHUaPVUP]LYZH[PHSSH9LNPVULV]]LYVJHUVUP[HZZHYLNPVUHSLVJVU[YPI\[V PKYVNYHÄJV ]LYZH[V HSSH 7YV]PUJPH S»\[LU[L WV[Yn YPJOPLKLYL S»H[[P]HaPVUL KLSSH WYVJLK\YH K»\MÄJPVWLYPSYLJ\WLYVVPS[YHZMLYPTLU[VKLSSLZVTTLLYYVULHTLU[L]LYZH[LKHSSH9LNPVUL HSSH7YV]PUJPHV]PJL]LYZH 59 NOTE ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ 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SODDISFAZIONE DELL’UTENTE 3(796=05*0(HSÄULKPWYLUKLYLH[[VKLSSLYLHSPLZPNLUaLKLPWYVWYP\[LU[PYP[PLULULJLZZHYPVLMML[[\HYL\UZVUKHNNPVZ\SSH X\HSP[nKLSZ\VZLY]PaPVJVZyKHYLUKLYLWVZZPIPSLPSTPNSPVYHTLU[VJVZ[HU[LKLSSLWYVWYPLH[[P]P[n8\LZ[VIYL]LX\LZ[PVUHYPV TPYHHJVTWYLUKLYLTLNSPVSL=VZ[YLLZPNLUaLLULJLZZP[n!UVULZP[H[LX\PUKPHZLNUHSHYLHSUVZ[YVWLYZVUHSLP=VZ[YPJVT TLU[PLKVZZLY]HaPVUP 0S8\LZ[PVUHYPVKL]LLZZLYLJVTWPSH[V,:*3<:0=(4,5;,PUMVYTH[VLSL[[YVUPJVLKPU]PH[V]PHTHPSHSZLN\LU[LPUKPYPaaVKP WVZ[HLSL[[YVUPJH!\YIHUPZ[PJH[LYYP[VYPV'WYV]PUJPHI[P[ 6WW\YL]PH-(?! :PYPUNYHaPHWLYPS]HSPKVHP\[VMVYUP[VJPJVUSHJVTWPSHaPVULKPX\LZ[VX\LZ[PVUHYPVL]PYPJVYKPHTVJOL[\[[VJP~JP WLYTL[[LYnKPVMMYPY]P\UZLY]PaPVWPLMÄJPLU[L SETTORE/SERVIZIO/U.O. A CUI TI SEI RIVOLTO: FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF IN DATA FFFFFFFFFFFFFFFFFFFFF Domanda: 1 Qual è il suo giudizio rispetto allorario di apertura degli uffici? 2 Come giudica la competenza e la professionalità del personale che ha offerto il servizio? 3 Valuti la cortesia e la disponibilità del personale 4 Come giudica laccesso alle informazioni relative al servizio (telefono, fax, mail , sito web)? 5 Esprima il suo parere sul rispetto dei tempi di istruttoria 6 Valuti la snellezza e la semplicità delle procedure utilizzate 7 Qual è il giudizio sulla tempestività di comunicazione di eventuali modifiche o aggiornamenti sul servizio? 8 Cosa ne pensa della chiarezza della modulistica predisposta per il servizio? 9 Giudichi la facilità di orientamento verso gli uffici (segnaletica, ubicazione cartelli, personale della struttura, ecc.) 5 6 7 8 9 56;,!$0UZ\MÄJPLU[L$Z\MÄJPLU[L$KPZJYL[V$I\VUV $V[[PTV SEGNALA I TUOI SUGGERIMENTI O OSSERVAZIONI: FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF RECAPITO MAIL O FAX AL QUALE È POSSIBILE CONTATTARLA: e-mail: FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF fax FFFFFFFFFFFFFFFFFFFFFFF 4VK8\LZ[PVUHYPVKPZVKKPZMHaPVULKLSS»\[LU[LYL]KLS CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO CARTA DEI SERVIZI | SETTORE URBANISTICA, ASSETTO DEL TERRITORIO, PTCP, PAESAGGIO, GENIO CIVILE, DIFESA DEL SUOLO 63