On REQUEST Interlibrary Loan, Resource Sharing, and Document Delivery Services

The American University in Cairo Library
November 2003
On REQUEST
Interlibrary Loan, Resource Sharing, and Document Delivery Services
This is a reminder sent out once a month to each department to update you about our document
delivery services. If you need a journal article or a chapter from a book not available in the AUC
Library you can submit an online request form available at:
http://library.aucegypt.edu/dept/docdel/index.htm. This service is free for faculty. Before
submitting your requests, please make sure to check the Library’s online catalog and E-Journals
A-Z to see if the article is available either in print or online. Articles are received electronically
via Ariel software, a product designed to manage the scanning, transmission and receipts of
documents over the Internet between libraries and document suppliers. Normal turnaround time
is within two weeks.
Faculty Document Delivery Requests
Sept-Oct 2003
Submitting requests:
We would like to encourage patrons to
submit their requests online for faster
service. However, print forms are
available at the Reference Desk on the
first floor of the Library.
Delivery:
Faculty do not need to come to the
library to pick up their requested articles.
As of last summer (2003), we started
using the intercampus mail to send
articles directly to the offices of all
Faculty members. In addition, we are
investigating ways to send your
documents to you electronically. An
announcement will be forthcoming when
this is available.
Dissertations:
The Interlibrary Loan Department of
AUC cannot obtain copies of
dissertations from other institutions. We
will forward all requests to the Collection
Management Department who will
attempt to purchase a copy for the AUC
library collection. If you think a
dissertation is needed in the library,
please submit a request to Christiane
Sidawy, Head of Acquisitions, e-mail:
[email protected].
Department
Arabic Language Institute
Arabic Studies
Biology
CACE
Chemistry
Computer Science
Construction Engineering
Economics
Electronics Engineering
English & Comp. Literature
Forced Migr.& Ref. Stud. Prog.
History
Inst.for Gender & Women St.
Journalism and Mass Comm.
Library
Management
Mathematics
Mechanical Engineering
Performing and Visual Arts
Physics
Political Science
Sociology-Anthropology
SRC
TEFL
Items
Items
Fill
Requested Received Rate
Cost
$
4
8
9
5
3
6
8
3
75%
75%
89%
60%
21
42
56
21
8
3
6
1
75%
33%
42
7
2
1
33
46
2 100% 14
1 100%
7
25 76% 175
41 89% 287
1
95
0
83
7
5
0%
0
87% 581
71%
35
Fill rate may change as turnaround time varies