Profiting from Co-operative Workplaces

Apprendimento Cooperativo e
Lavoro Cooperativo
Sviluppare una Cultura dell’Apprendimento
Dr Sue Jones e-mail:
[email protected]
1
Sviluppare una Cultura
dell’Apprendimento
La finalità di questo libro consiste nel considerare:

L’attività aziendale (business) quale case-study
sull’apprendimento

L’importanza di una cultura cooperativa
(collaborativa) del lavoro

Case studies che evidenziano quanto al p. (1) e
(2)

Un metodo pratico trasferibile agli insegnanti,
formatori (trainers), e managers.
2
Marks and Spencer
Anderton Park
Primary School
1980s – Britain’s best loved and best
managed clothes retailer
Rock solid reputation for high
quality and service
Intense customer loyalty
1988 – new chief executive (ce), also
chairman from 1991
Key strategy was controlling costs
Branch managers concerned about
low staffing levels
1997/9 – profits exceeded £1 billion
– biggest retailer in Europe
Hands-on ce – influenced every
aspect of the business
Branch managers concerned about
HO policy decisions
Many directors reluctant to criticise
the ce to his face
Senior managers did not feedback
branch managers anxieties
Nov. 1998 – 23% drop in profits
Internal boardroom feuding
1999 – ce leaves
Key senior staff continued to leave
“They are certainly not listening to
staff who are very unhappy.”
(Store manager)
Talk of store closures, job losses,
and takeover
Trust of customers and shareholders
lost
“He was impatient. The chairman of
any co .. they are all of the same
autocratic nature”
1984 – school buildings condemned
as “dirty” and “smelly” by
inspectors
1989 – new head teacher (ht)
Obtained funding from European
Union, etc..
English a second language for most
pupils – bilingual needed
Ht recruited 13 teaching assistants
from the local community
Ht initiated degree course to give
mothers an opportunity to
become bilingual teachers
A wide range of facilities include:
Mother and toddler group. Preschool play-group. Nursery
school. Infants and junior.
Crèche facilities. Degree course
An intricate network of people run
the school
School caretaker manages a budget
of £15,000. “He is one of the
best. We appreciate what he
can do and let him get on with
it.” (ht)
Inspector comments
“Well-disciplined children. No
ill behaviour. Very much part
of the community. Interplay
between all the categories of
people involved in the school.
Everybody enjoyed the school.”
“We quote regularly: ‘we all have to
work together and look after
one another.” (ht)
Source: The Money Programme, BBC, 1 Nov.2000
Source: .Degrees of schooling’, The Guardian, Jan.4, 2000.
‘A True Community School’, The Birmingham Post, Nov.1999
[email protected]
3
Come evitare
un Training
dispersivo/costoso
Cultura
Cooperativa
Cultura
Gerarchica
 Apprendimento
continuo e gratuito
sul posto di lavoro
 Poco o niente
apprendimento sul
posto di lavoro
 Training efficiente
in termini di
COSTI
 Training
COSTOSO
4